ANNUAL REPORT 2016 Contents

Preface 3

Report of the Managing Director 4 Organigramm 7 Finances 12

Psycho-social care department 14 Field of work 16 Project “First Flat” 18

Social education department 20 Project Caravan 22 einewelt-wg 23

Counselling Department 26 Legal advice 28 German language courses of the counselling centre for asylum seekers 30

Education Department 34 Basic education for young migrants (BAJU); Project BAJUplus 36 F.U.T.U.R.E.-Train; “Mom learns German” courses (MLG) 37 Literacy and German-language courses for unaccompanied minor refugees; Education Checkpoint 38 Simmering Prison 40 Labour market projects; JAWAnext7 41 CSC German — labour-market counselling 42

Education Counselling Department 44 Youth coaching 45

Co-operation projects 50 MEVIELpro; ESF/BMBF development partnership MEVIEL[aljesser] 52 ESF/BMB professionalisation project MIKAprof; BMB co-operation project MIKAplus 53 StartWien - Youth college 54 Co-operation project: Kinderfreunde kindergarten 56

Honorary activity 58

Contacts 66

Thank You 67

Imprint 68 Preface

While it was still easier to enter Austria as a Members of the Executive Board: refugee in 2015 and to be welcomed here, this has become more and more difficult since • Zohreh Ali-Pahlavani 2016. Politicians invent ever new obstacles to • Georg Dimitz prevent people who flee war and terror from • Maximilian Eberl submitting their justified asylum applications • Dunja Gharwal in Austria. A change of the minister of the in- • Daneta Memisevic terior did not improve the situation but rather • Beatrix Neundlinger made it worse by adding a particularly cynical • Wilhelm Resetarits touch. • Werner Rosinak • Marcel Rowhani At Integrationshaus, we need to be flexible • Ferdinand Sator in order to respond appropriately to changes • Terezija Stoisits in asylum and residence legislation. This does • Sepp Stranig not make our work easier. • Marko Szucsich Therefore I want to thank all those who are • Reinhard Vogel always there and tirelessly take care of the concerns of refugees. Integrationshaus now already has around 150 employees and the “m.o.v.e. on” team moved closer to the Da- nube. This makes communication with the “headquarters” a bit more difficult. However, after-work meetings again and again offer the opportunity for exchanges with colleagues.

Many thanks go to Andrea Eraslan-Weninger, our Managing Director, who maintains an ex- Chairwoman of the board, Beatrix Neundlinger cellent overview of everything and manages Integrationshaus so marvellously.

I also want to thank the employees for their invaluable work and the members of the Exe- cutive Board for carrying on and persevering.

Yours, Beatrix Neundlinger

2 3 Report of the Managing Director

Extraordinary challenges Our work in 2016 ned in 2016. The majority of unaccompanied refugee children admitted last year was aged On the one hand, there was great commit- Integrationshaus is a competence centre for less than 14 years. Giving priority to underage, ment and an enormous potential among civil the reception and integration of asylum see- minor refugees in admissions also required society and a few committed politicians who kers, refugees and migrants. At present, 143 numerous changes in day-to-day pedagogical stood up for refugees in 2016. On the other active employees who – in addition to Ger- work. Overall, 272 persons were accommo- hand – in addition to the inflammatory politics man – speak 39 languages work in the dif- dated, supported and given intensive care in of right-wing parties –, the minister of foreign ferent departments. Overall, Integrationshaus psychosocial care and in socio-pedagogical affairs and integration and the minister of made available 7,111 accommodation, coun- residential groups. the interior pursued a very alarming policy of selling, care, training and childcare places in In the reporting year, Integrationshaus sup- scaremongering that generated negative sen- 2016 alone. Furthermore, co-operation pro- ported 1,827 young people within the frame- timents in Austria and Europe and hence also jects perform significant development work. work of youth coaching provided by our edu- set a highly negative example at the European The three biggest groups of refugees which cation counselling service, with 839 young level. Integrationshaus assists within the framework people being offered more intensive support. of basic welfare support come from Afgha- 86% of the young people had a migration Regrettably, non-positive developments – at nistan, Syria and Iraq, followed by Chechnya, background. At present, youth coaching of- the national and European level alike – were: Iran and Somalia. fered at schools also faces high demand for Restrictions on family reunifications and the services and scarcity of resources for asylum introduction of temporary asylum, closure of In 2016, 2,587 people receiving basic welfa- seekers and refugees. Within the framework the Balkan route and a deal ignoring asylum re support found assistance and help in our of education measures and co-operation pro- law with Turkey, unlawful caps and a so-called psychosocial Counselling Centre. In addition jects, around 1,995 training, counselling and “emergency regulation” submitted to consul- to legal issues and questions on public autho- child care places were made available in va- tation. Refoulement to Croatia, which in our rities and agencies, the main topics addressed rious language training and basic education opinion should have been suspended, and un- were housing, work, education and training projects, labour market projects, basic educa- lawful cuts of means-tested benefits in Upper as well as integration into the social environ- tor and volunteer training as well as child care and Lower Austria are other sad examples of ment. The related legal advice unit, which is in 2016. In the field of co-operation projects, very critical negative developments in Austrian fully funded by donations, provided legal re- Integrationshaus participated in the deve- and Europe. Thus, the protection of refugees presentation and support to 430 persons and lopment and implementation of the project was further undermined and unwarranted their families in asylum procedures. “StartWien – The Youth College” and contri- fear spread in the population. Another 171 persons received intensive mul- buted to the accompanying consultation. Ad- Managing Director Andrea Eraslan-Weninger Austria, however, needs policies that take the tilingual assistance in our residential facility; ditionally, we were active in the BBE German protection of refugees seriously and assume out of them, 31 adults needed a higher level project up to mid-2016. responsibility for securing a good future for of care due to their mental and/or physical all. This is only possible if we all take a stand situation. Additionally, 20 children were able and support the policy that advocates for a to get psychological treatment. In the new New projects in 2016 European-minded Austria which respects hu- First Flat project, we succeeded in enabling man rights and the protection of refugees. We 53 young adults to live in nine shared flats Sheltered housing project “First Flat” should speak out for that! in sheltered housing and to involve them in At Integrationshaus, we made great efforts in educational projects in their daily routines. In At the beginning of January, another shelte- 2016 to expand substantially our services for the socio-pedagogical field, 48 children, inclu- red housing project was launched for young refugees in all fields and to provide adequate ding 38 unaccompanied minor refugees, were people above 18 years who arrived as unac- counselling, care and educational offerings. taken care of and supported under the “full companied minors. They have to leave the re- Thus, our staff grew by 37 employees in the education” scheme. A new residential group sidential facilities when they reach the age of reporting year. for unaccompanied minor refugees was ope- majority, but still receive basic welfare support

4 5 Report of the Managing Director Organigramm and need assistance and a daily structure. This onshaus and introduced two projects: training Executive Board is a marvellous, innovative project that provi- for buddies assisting the Counselling Centre des optimal services meeting the needs of this for recipients of basic welfare support and a Management target group and can serve as a model. sponsor project called “Side by Side” for un- accompanied minor refugees. Moreover, the Management Office number of education partners was raised in Caravan 3 the BAJU project as the services offered incre- Accountancy, Personnel Administration, Controling, Public Relation, Fundraising, Event Management, IT, ased. At present, around 200 volunteers work Legal Advice, Funding System, Knowledge Management, Property Management and Technology, Coordination We are very happy that we were able to open with us. of honorary activities a new socio-pedagogical residential group for Departments unaccompanied refugee children aged less than 14 years under a contract with Municipal Expansion of the Counselling Centre for Department 11 in the 22nd district of Vienna. recipients of basic welfare support and Psycho-social care department Socio-pedagogical department Counselling department education counseling

StartWien – The Youth College The Counselling Centre for recipients of basic Residential care Socio-pedagogical residential projects Counselling centre for asylum seekers welfare support hired 5 additional employees CARAVAN and refugees receiving basic welfare Relationship-based care/case- In July, it was possible to launch the network in the beginning of 2016, and the educa- support management Socio-pedagogical residential group project “StartWien – The Youth College” in tion counselling service has had 3 additional “einewelt-wg“ Legal advice unit which Integrationshaus participates. employees from September 2016 to January Psychological intensive care 2017. Side by Side Language courses for asylum seekers First Flat Refugee buddy course Education Checkpoint Refugee buddy course Organisational chart Asylum seekers were able to take part in pro- New premises in 2016: moted language acquisition measures at the Checkpoint from July on. In addition to lan- The new residential group Caravan 3 is still si- Educational counselling Education and course department Co-operation projects guage courses at advanced levels, it also offe- tuated at Eipeldauerstrasse in the 22nd district. department red a learning café, ÖSD exam check-ups and Unfortunately, we have not succeeded yet in ÖSD exams. finding a new location. We will continue our Basic education (BAJU programme) Youth coaching MEVIELpro efforts. BAJUplus programme MIKAprof For First Flat, we rented a total of 9 flats, out BAJUplus of which 3 are made available by the University “Mom learns German“ courses MIKAplus of Music and Performing Arts until June 2017. Thanks to a grant by the Education Ministry, The m.o.v.e. on project moved to a larger of- Intensive German-language courses at MEVIEL[aljesser] the Simmering Prison the basic education project BAJU was able to fice at Handelskai and our project location for Education partners & mentors offer places for another 60 young people in the StartWien – The Youth College is at Buchen- JAWA next7 BAJUplus project, which was urgently needed. gasse in the 10th district. StartWien - The Youth College Education checkpoint AsylAnwalt network

Extension of volunteer work Employees The kindergarten of Kinderfreunde

In 2016 we introduced cross-departmental co- I want to take this opportunity to thank very ordination for volunteers working at Integrati- much all the employees for their commitment

6 7 Report of the Managing Director and their professional work and to report a How many women/men with migration tives of the Social and Health Committee of Social Climate Alliance few interesting data. In December 2016, Inte- background work in managerial functions Oslo’s City Parliament and many more guests grationshaus employed an active staff of 143 at Integrationshaus? visited Integrationshaus within the framework The Social Climate Alliance (www.gesell- people. All managerial employees: 21 (100%) of our lobbying work. schaftsklima.at) brings together highly diver- • thereof with migration background: 6 se associations and institutions – from the Additionally, several employees were on ma- (28.6%) Chamber of Labour to Volkshilfe and from ternity protection or paternity leave, educatio- • 39 persons working at Integrationshaus Important networks and policy work 2016 Integrationshaus to the Viennese Adult Edu- nal or unpaid leave. Moreover, several persons were previously active as volunteers, civi- cation Centres. On 12 January, a future search worked for us under service contracts. Many lian servants, trainees or in work training Important priorities of policy work and networ- conference on the Human Rights City of Vien- trainees, civilian servants and one person ta- at Integrationshaus. king were lobbying for unaccompanied minor na was successfully held at Vienna’s City Hall. king a voluntary social year were active at In- refugees, for opening the labour market for After this conference, Integrationshaus passed tegrationshaus in 2016. How old are the employees of Integrati- asylum seekers, for accommodation and sup- on its leading partner role in line with the ro- onshaus? port standards, for integration programmes tation principle. Our special thanks go to all the 200 volunteers especially addressing also asylum seekers, for who were actively involved in the work of In- under above 30 above 40 above Total maintaining means-tested benefits, against re- tegrationshaus during the past year. 30 under 40 under 50 50 sidence obligations, for including asylum see- ECRE I want to present a few interesting data rela- Female 19 36 25 22 102 kers in the training obligation as well as against In the reporting year, we succeeded in further ted to the 143 active employees. Male 6 14 15 6 41 a cap in asylum procedures (temporary asylum intensifying co-operation with ECRE and to Total 25 50 40 28 143 and the so-called “emergency regulation”). take part in two meetings (regional meetings Moreover, we actively advocated the abolition in Vienna) and a central conference in Berlin. How many women/men work at Integra- of the Dublin Regulation and voiced our criti- tionshaus, and how many work full-time Languages spoken by the staff cism regarding the development of Dublin IV. or part-time? Apart from German, the 143 employees of In- We spoke up for an asylum system based on Other networks All employees: 143 (100%) tegrationshaus speak 39 different languages. solidarity in Europe, against the closure of the • thereof women: 102 (71,3%) Balkan route, for resettlement programmes UNHCR and larger NGOs, umbrella organisati- • thereof men: 41 (28,7%) and embassy procedures, against the deal with on “dabei austria”, Netzwerk Sprachenrechte • Women full-time: 50 (35%) Awards received in 2017 Turkey and the exterritorialisation of refugees for language rights, UMR working group of • Men full-time: 21 (14.7%) outside Europe. We were also active in com- support centres, IGO – Interest Group of Pub- • Women part-time: 52 (36.3%) October 2016: MYKI – Austrian Child Pro- bating the closure of borders and refoulement, lic Benefit Organisations, Tandem,… • Men part-time: 20 (14%) tection Award: “Im Leo” project in the cate- for example to Croatia. gory of material security and social integration How many women/men with migration Outlook on 2017 backgrounds work at Integrationshaus? October 2016: UNWG – Unites Nations Agenda Asyl All employees: 143 (100%) Women’s Guild: Charity Award 2016 for Ca- Currently, I can report that we want to con- • thereof with migration background: 73 ravan 3 Co-ordination of the policy work of Integ- tinue all the projects in 2017. Most of them (51%) rationshaus together with SOS Mitmensch, have already been given the go-ahead. Ex- • thereof women: 48 (65,8%) asylkoordination österreich, Diakonie and ternal funding will be discontinued for the • thereof men: 25 (34,2%) Politically interesting visits to Integrati- Volkshilfe. Education Checkpoint so that, in view of the onshaus strong demand, we will try to continue to How many women/men work in mana- promote language acquisition among asylum gerial functions at Integrationshaus? In 2016, Federal Social Minister Stöger, Inte- AsylAnwalt network seekers on the basis of donations. All managerial employees: 21 (100%) gration Councillor Frauenberger, President • thereof women: 15 (71.4%) Kaske of the Chamber of Labour and Refugee Ongoing strategic work with a focus on legal • thereof men: 6 (28.6%) Co-ordinator Konrad as well as representa- representation in asylum procedures.

8 9 Report of the Managing Director

PR/fund-raising/events (Gußhaus) served the geese donated by Wolf- GZ again focused on stories from everyday continue our work at Integrationshaus in this gang Scheiblauer (meineWeideGans). And, as life at Integrationshaus in 2016. The articles form. The events of 2016 in review usual, the highlights of the evening included were contributed by Edith Meinhart, Susan- the gift basket of Josef Lentsch (Gasthaus ne Scholl and Willi Resetarits. In testimonials, Please continue to give a future to refugees The 22nd Refugee Ball held at Vienna’s City Dankbarkeit) as well as the “Salzberg” mag- former Austrian President Heinz Fischer, singer through your financial support! Hall presented a musical voyage from Algeria num bottle donated by Heike & Gernot Hein- Marianne Mendt and actor Katharina Stem- via Bavaria to Romania: Percussionist and dan- rich who also gathered the majority of the berger asked for support to Integrationshaus In addition to the annual, indispensable sup- cer Guem was the first to take the stage, with wines donated. and called for more humaneness and respect. port based on the sale of the Viennese Christ- Django 3000 – the laid-back, grooving despe- Christian Seiler served as editor-in-chief, and mas Bag by BILLA and Municipal Department radoes from Chiemgau, things got “wild and Moreover, there were numerous events bene- the editors were Andrea Eraslan-Weninger, 48, the help provided by the gift campaign loud” and, in the Senate Chamber Georgia- fiting Integrationshaus, such as Wientegration Managing Director of Integrationshaus, and of FALTER and the donation from the sales of na Mânâilâ from Bucharest raptured the au- at Chaya Fuera organised by prospective event Niki Heinelt who also fulfilled the function of Cherub wines by Heike & Gernot Heinrich and dience. Together with the Brass Hoppers, “lo- managers undergoing training at HLTW13- managing editor. Gottfried Moritz and Mario SPAR, we owe special thanks to ORPHEUM cal hero” Skero concluded the Refugee Ball. Bergheidengasse in Vienna and the annual Simon shared the work of art directors. The VIENNA and CSELLEY MÜHLE for their additi- mulled wine stall of Sektcomptoir Szigeti rai- publication of the journal was again made onal support in 2016. Many thanks also to the At the “Lachen hilft” (Laughing helps) gala sing funds for Integrationshaus. possible by the company Feibra which distri- audience at STADTSAAL for their loyal help. at Stadtsaal, the satirical scene again got to- buted it free of charge. Just like every year, gether: Josef Hader, Lukas Resetarits, Florian the secret “protagonist” of Gute Zeitung is Scheuba and Mercedes Echerer & Konstanze “Gute Zeitung” Journal a payment form designed to raise funds for Breitebner performed on 1 May and Erwin Integrationshaus. In parallel to the distribution Steinhauer, Leo Lukas, Omar Sarsam and Twenty-two issues of Gute Zeitung (GZ) of Gute Zeitung, ads were placed in the daily Gery Seidl on 26 October, in both cases to a have already found their way to 1.5 million Die Presse and in the weeklies FALTER, NEWS full house and in the presence of the hosts households in half of Austria and asked for and profil to request donations for refugee Fritz Aumayr and Andreas Fuderer who again help for the refugees at Integrationshaus. support at Integrationshaus – here we have made available the Stadtsaal. This was also People in Vienna, Burgenland, Carinthia, Lo- to thank Y&R Vienna very much for their free the venue of the fund-raising reading of the wer Austria, Upper Austria and Styria read this support. new book “Fluchtwege” (flight routes) edited journal that is to give hope for a better future by Eva Rossmann and Susanne Scholl (pub- to people who have lost everything in their In the three “small” issues of GZ 2016, we lished by Czernin Verlag). Franzobel, Christi- home country. reported on the following main themes: new an Futscher, Samya Hamida Lind, Kurt Palm, housing projects of Integrationshaus, educa- Gerhard Ruiss, Anna Weidenholzer and others The recent issues aimed not only at contri- tion and children’s rights. joined in. The book is available from well-sto- buting to the improvement of the legal and cked bookshops and its net proceeds go to social situation of asylum seekers and the Integrationshaus. financial situation of Integrationshaus, but The donors also at providing information on the situati- Our 20th wine auction again took place at on and actual lives of refugees: “Especially Many thanks to all donors! In 2016, nu- Vinothek & Weinbar SCHWARZBERG. It was in these times of heated political debates it merous individuals, organisations and enter- moderated by Florian Scheuba and vintner is important to debunk false news and some prises again supported Integrationshaus and Johannes Hirsch with the support of Helmut widespread myths and to keep our feet on the thereby enabled us to continue successfully Knall (winetimes) and auctioneer Johannes Zi- ground of hard facts. Gute Zeitung is to be our projects for refugees and migrants. ganek-Gaviria from Dorotheum. Well-known a mediating element in discourse and intends wine laudators such as Monica Weinzettl, Eva to contribute to the de-escalation of emotions We would like to express our gratitude to all Rossmann, Birgit Denk and Roland Neuwirth running high,” states Sepp Stranig, publisher donors and hope for their further support be- also took the gavel, while chef Christian Petz of Gute Zeitung. cause, without help, we would not be able to

10 11 Finances 2016

SOURCES OF FUNDS 2016 ALLOCATION OF FUNDS 2016

Earmarked donations Amount I. Total expenditure on purposes defined in the by-laws Courses of asylum seekers 33.751,00 Field Personnel expenditure Material expenditure Total expenditure Caravan 1-3 6.839,95 Labour market, education, co-operations 1.049.508,66 179.718,04 1.229.226,70 Residential facility (mainly psychological child care) 43.898,38 projects Legal Advice 37.000,00 Counselling Centre & independent legal 1.123.104,78 298.211,72 1.421.316,50 Total earmarked donations 121.489,33 advice Educational counselling 902.955,84 167.729,39 1.070.685,23 Total non-earmarked donations* 966.929,41 Psycho-social care 856.741,56 752.954,65 1.609.696,21 * The highest percentage of non-earmarked donations was used for the Counselling Centre and independent legal advice in Social pedagogics 1.586.617,11 538.984,62 2.125.601,72 2016; further big shares were allocated to the residental facility. Organisation of events (Refugee Ball, 36.115,43 72.332,35 108.447,78 Total donations 1.088.418,74 Lachen hilft)

Total expenditure on purposes defined in the by-laws 7.564.974,14

Public subsidies and grants Municipal Dept. 17 205.920,35 II. Fund-raising Federal Ministry of Education and Women´s Affairs 326.433,60 Fund raising 26.739,67 1.823,00 28.562,67 Vienna Social Fund 2.905.573,92 Total fund-raising 28.562,67 Federal Ministry of Layour, Social Affairs and Consumer Protection 5.000,00 Vienna Employee Promotion Fund 157.479,66

Health Ministry 8.000,00 III. Administrative expenditure Service Agency of the Ministry of Social Affairs 510.178,69 General administration 107.010,12 179.943,78 286.953,90 Municipal Dept. 11 1.436.106,76 Donation management 55.487,93 6.394,38 61.882,31 Public Employment Service 123.329,99 Donation administration 348.836,21 ESF 832.585,01 Federal Ministry of the Interior for civilian servants 56.375,00

Total public subsidies and grants 6.566.982,99 VI. Unused earmarked donations and grants Allocation of unused earmarked donations to donation reserves 2.486,18

Other Income Events 137.639,96 V. Unused non-earmarked donations Other Income 146.093,71 Allocation of unused earmarked donations to donation reserves 418,67 Total other income 283.733,67 Total of unused earmarked donations and grants 2.904,85

Release of donation reserves 6.142,47 Total fund allocation 7.945.277,87

Total sources of funds 7.945.277,87

12 13 Psycho-social care departement

1414 15 Psycho-social care departement

Residential facility providing intensive care needs of the target group, only professio- or less stable at 15% (16% in 2015), just like a person or family during their stay at the re- psychosocial care nal, experienced and multi-lingual employees the share of African clients (13% in 2016 and sidential facility. This continuity facilitates the are assigned to the night-duty team just like 12% in 2015). building of trusted relationships so that clients The association Projekt Integrationshaus has the two other teams. are able to address sensitive issues or shame- operated a residential facility providing psy- With regard to the residence status, there laden subjects. In 2016, the most frequent chosocial intensive care since 1995. The ob- In 2016, the multiprofessional team of psy- were four major groups: Asylum seekers were topics were: physical and mental health, lan- jective is to offer asylum seekers and refugees chosocial intensive care had 13 members: the biggest one at 47.5%. The second-biggest guage acquisition, children and child-rearing, not only decent accommodation but also four persons each in the night-duty team and group were persons granted asylum (Conven- crises and conflict management, training and intensive care. The focus is on attending to relationship-based care, three psychologists tion refugees, 21%), followed by persons en- work as well as finding a home. Special at- people with special needs, such as victims of as well as a manager and co-manager. All titled to subsidiary protection under Article 8 tention was paid to women-specific subjects torture and violence, chronically and mentally the team members have psychosocial qua- of the Asylum Act (16.5%) and clients with a and resource-oriented approaches. The main ill patients (especially traumatised persons) as lifications, mainly in the field of social work “red-white-red card plus” (13%). There also objectives of relationship-based support were well as single parents. and clinical and health psychology. The team were a few persons holding an authorisation empowerment and becoming autonomous. speaks a total of 14 different languages so of establishment or a “special protection” re- Clinical and health psychological work was On 1 May 2004, Integrationshaus entered into that interpreters are almost exclusively needed sidence permit. also performed primarily in one-on-one set- a contract on “basic welfare support services” in psychological work. tings. In this field, too, care was offered for with the Vienna Social Fund. Ever since, all In all, 35 clients needed an elevated level of adults, children and young people alike. The new clients have been referred to us by the Additionally, the team was supported by three care in 2016. In the course of psychiatric or focus was on reducing psychosocial problems, unit of the Vienna Social Fund that is respon- committed civilian servants. They took over psychological examinations, a post-traumatic improving the ability to cope in everyday life, sible for co-ordinating basic welfare support. on-call duties in the residential care office, hel- stress disorder (PTSD) and/or depressive con- developing a good understanding of diseases In 2009, an addendum to the contract was ped in the residential facility and accompanied ditions were diagnosed for 23 women and 7 as well as mentally stabilising mentally and/or agreed on the accommodation and support clients to doctors or public agencies. men (34% of all adult clients). Only five clients chronically ill persons. Just like the provision of persons needing a higher level of care. This In 2016, we supported a total of 171 clients suffered from other conditions (e.g. epilepsy). of support, psychological treatment aimed at addendum allows for charging a higher daily (85 women and 86 men) by providing multi- Because of the severity of their symptoms, all giving help for self-help so that people would rate to cover the elevated cost of supporting lingual psychosocial intensive care and coun- those clients needed psychiatric drug therapy. again become able to live autonomously in mentally ill persons. selling. At almost 50%, 82 children and young Four clients required psychiatric hospitalisa- Austria. people were again the biggest group in 2016. tion. Out of the 35 clients needing an “ele- The residential facility has three teams which Together with their parents/guardians they vated level of care”, 23 were accommodated Additionally, several groups – most of them take care of around 110 residents living in 40 lived at Integrationshaus. Single parents ac- together with their minor children at Integra- headed by psychologists – were organised at residential units: a care team, a psychological counted for 12% (18 women, 2 men). tionshaus. Forty percent of the children and the residential facility. In 2016, the offering team and a night-duty team. The care team is young people supported are faced with one for adults was expanded substantially as it in charge of implementing basic welfare sup- Our clients came from 19 different coun- or two mentally ill parents. It is very impor- had been found that such groups reach a lar- port, organising life in the residential facility tries of origin. The biggest group came from tant to us to support both the parents and the ger number of persons who would otherwise and performing case management. In view of Chechnya in the Russian Federation (52), fol- minors. have shied away from contacts with psycho- the target group of mentally and chronically ill lowed by 30 clients from Afghanistan and 22 logists. In total, 46 women and 17 men took persons, this team is supported by clinical and clients from Syria. Broken down by continents, part. Every week, a women’s group, a creative health psychologists. Because the terms of our most clients (40%) still came from Europe and Priorities in 2016: group and a German conversation group met. contract require that care staff has to be on the Russian Federation. This percentage con- The last one was supplemented by a fortnight- site around the clock, there is a separate team siderably increased against the previous year As in the years before, activities focused on ly unit for women only. The creative group on duty during the nights. One care worker al- (2015: 34%). The number of Asian refugee providing support in one-on-one settings – to also made products for the Christmas bazaar ways sleeps on the premises during the night. also increased, totalling 27% against 24% in adults, children and young people alike. A of Integrationshaus, with the money earned He/she is the contact in case of emergencies 2015. Most of these came from Afghanistan. relationship-based support system is applied being used to buy more materials. In June, a and has responsibility for conflict and crisis The percentage of Middle East refugees (inclu- in psychosocial care, which means that one fortnightly family group was added to make it management during the night. Given the high ding Syrian and Iraqi refugees) remained more team member is responsible for the affairs of easier for clients and their children to explore

16 17 Psycho-social care departement the neighbourhood and to get to know inex- are dissatisfied and achieve less in educational from Afghanistan, followed by 11 young peo- a month, joint weekend activities took place. pensive recreational and cultural offers. measures. The First Flat project houses adult ple from Iraq and 9 from Somalia. The programme was orientated to the inte- asylum seekers aged 18 to 25 years who are With regard to the residence status, there rests of the clients as well as the free services Diverse groups were also organised for child- accommodated within the framework of ba- were four major groups: Asylum seekers were offered by the City of Vienna. These leisure ren and young people. In the reporting year, sic welfare support and who are accompanied the biggest one at 81%. The second-biggest activities were to support the young people 61 children and young people took part in to autonomous adult life. First Flat addresses group were persons granted asylum (Conven- in familiarising themselves with the city. The them. Regular groups were the “wild kids on young people who start or undergo vocatio- tion refugees, 11%), followed by persons en- focus of these common activities was on ma- the isle of calm” (a relaxation and perception nal training and need support at the transition titled to subsidiary protection under Article 8 king joyful experiences together and getting group for kindergarten children) and a group to independence and self-determination. The of the Asylum Act (8%). to know free recreational offerings. each for primary school children and young focus is on providing accommodation appro- Finally, on a positive note, 4 clients were able people up to the age of 16 within the “Im priate to their age and ensuring their social, to become autonomous. They all were able Leo” project. societal and labour-market integration. Priorities in 2016 to move to a final flat found in the private Small residential units in the form of flats housing market. Finally, on a positive note, 49 clients were able shared by refugees of the same age are parti- The young people are supported in line with to become autonomous. Out of them, 44 per- cularly suitable as shared flats are a common the model of relationship-based care, i.e. sons moved to a final flat found in the private concept for young adults in vocational trai- each young person has his/her personal care housing market and another 5 persons to a ning. worker who serves as his/her reference per- council flat. We are happy for our clients that son and is in charge of case management. so many of them succeeded in taking this last In 2016, the team of First Flat was made up This continuity facilitates the building of trus- step that is very challenging due to the dif- of two social workers as well as a manager ted relationships so that clients are able to ficult situation in the housing market. and co-manager. In recruiting them, the focus address sensitive issues or shame-laden sub- is on multilingualism and practical experience jects. Counselling focused on the following My name is Mahdi and I come from Afgha- in intercultural counselling and support work topics in 2016: language acquisition, physical nistan. I love my home country, but I had to Project “First Flat” – sheltered housing and in the refugee sector in addition to com- health, legal support, crises and conflict ma- leave because of the war, daily attacks and pleted education. nagement, vocational training and work as the political situation. Every day, I lived in After arriving in Austria, young refugees are well as finding a flat. Special attention was fear which weighed me down. This situation first accommodated in residential facilities for Furthermore, the team was complemented paid to women-specific subjects and resource- is not easy for the Afghan population, unaccompanied minor refugees and much by a committed civilian servant who assisted oriented approaches. The main objectives of especially for the Hazara people. Because of time is invested in German-language courses, our clients in learning German, accompanied relationship-based support were empower- their different practice of Islam, the Islamic education counselling, the learning environ- them to doctors or public agencies. ment and becoming autonomous. State and the Taliban threaten them and try ment and suitable education. Many of them The First Flat sheltered housing project caters Services were offered in one-on-one and in to kill them. benefit from intensive and comprehensive to young adults aged 18 to 25 years who re- group settings. There were groups which are I do not only want to be alive, I want to live! support and, in particular, a homely atmos- ceive basic welfare support. The objective is only relevant for individual shared flats but My biggest wish is to live in peace and safety. phere. This has impacts both on the way they to enable them to pursue their school educa- also groups open to residents of all shared This is what I have experienced in Austria for settle in in Austria and on their attainments at tion and vocational training in an independent flats. one year. I enjoy life here and wish to be able school. When they turn 18, they have to lea- and target-oriented way, to cope with every- The First Flat project organised various groups, to stay. ve those residential facilities. A few of them, day life, build social competences, strengthen for example a weekly group for practicing i.e. those whose asylum procedure has been their self-esteem and develop perspectives for German conversation. In addition, varied lei- Mahdi, resident of first flat completed, start to live independently. All their own future. sure activities were arranged for the young the young people whose asylum procedure is adults. Participation in these activities was vo- still pending move to facilities for adults. The In 2016, 53 clients (4 women and 49 men) luntary and required registration only in some majority of these facilities cannot be conside- were accommodated. Our clients came from cases. To provide a good overview for the red to provide accommodation adequate for 6 different countries of origin. The biggest young adults, a leisure schedule was drawn their age. As a result, they often feel “lost”, group comprising 15 young people came up and updated whenever necessary. Twice

18 19 Socio-pedagogical department

20 21 Socio-pedagogical department

Caravan project work of the project. In addition to those ac- group under a contract with Municipal De- einewelt-wg 2016 tivities, the young people attend workshops partment 11. In the past few years, the majo- The Caravan project made up of three socio- on diverse topics held by external experts (e.g. rity of young people was admitted to Caravan The project “einewelt-wg” accommodates a pedagogical groups gives a home to 27 unac- bicycle repair, self-assertion, anti-racism, arts, at the age of 15 or 16. In the reporting year, total of eight girls and boys aged 3 to 18 ye- companied minor refugee children and young sex education, photography, health and vari- most new arrivals were under-age, i.e. under ars. For diverse reasons (e.g. temporarily over- people aged approximately 12 to 18 years. ous workshops related to youth culture such 14. taxed family, neglect, violence), these children The minor boys and girls are accommodated as graffiti and skating). and young people cannot live at home and, as in the context of basic welfare support and In 2016, the Caravan project accepted 20 Because of the significant „rejuvenation“ of a result, are referred to us under the “full edu- youth welfare measures („full education“). newcomers and supported a total of 38 the residential groups, socio-pedagogical care cation” scheme by Vienna’s Office of Youth young people (27 boys and 11 girls). and the entire pedagogical and psychologi- and Family Affairs. This means that the child- Our tasks include not only the provision of cal services offered had to be modified and ren and young people have the centre of their socio-pedagogical care, accommodation and The biggest group came from Afghanistan, adjusted to the new target group. There was lives in the residential project and, as agreed, food, but also the clarification of the legal followed by young people from Somalia and significantly more need for therapeutic mea- can be visited or can visit their family. situation. This means, for example, that we Syria. Other countries of origin were Moroc- sures, leisure-time and experiential education organise and prepare the children and young co, Tunisia and Mongolia. In comparison with activities as well as tutoring. Our aim is to provide a stable and clearly people for asylum proceedings in co-opera- 2015, there were considerably less asylum ap- structured environment for the children and tion with the legal advice units of Vienna‘s provals. Four young people were granted asy- Because of the admission of under-age minor young people in which they can feel safe and Office for Youth and Family Affairs or of lum and three received subsidiary protection refugees, socio-pedagogical and psychologi- secure. This protective, loving, accepting and Integrationshaus‘s Counselling Centre. Ano- whereas the figures for 2015 were 12 and 6, cal support intensified considerably. Changes caring relationship to the adults of the resi- ther focal work area is medical and psycholo- respectively. In spite of intensive efforts made in care also resulted from the admission of dential project lays the foundation enabling gical care. Apart from medical examinations, by the care workers and counselling centres, more male minors. In 2016, only three girls the children and young people to develop a priority is given to psychological stabilisation no family reunifications were achieved in but 17 boys moved in with Caravan. positive self-perception and to improve their and coping with traumatic experiences. 2016 whereas three families were reunified self-esteem and self-confidence. In additi- in 2015. While the focus was on one-on-one support on to the day-to-day routine (kindergarten, As a regular daily routine is of utmost impor- for the young people in 2015, socio-pedago- school, leisure activities, medical care, health tance for the mental stability of the persons The children and young people are suppor- gical work in groups had to be expanded in promotion, etc.), we always make efforts to in question, everyday life is well structured ted by three multicultural and multiprofessi- 2016. Major efforts were made to develop respond adequately to the personal needs of and organised in the Caravan project so that onal teams made up of a total of 18 social the new residential group that had accepted the individual children and young people. all children and young people either attend workers and social pedagogues, two clinical eight male young people most of whom were literacy or German language courses or go and health psychologist, three housekeepers, under age in January. In the two existing Ca- Last year, we took care of a total of ten child- to school. Additionally, the young people are three civilian servants, trainees and two peda- ravan groups, the challenge was to adapt the ren and young people aged eight to sixteen supported by trainees and volunteer tutors gogical managers. All the young people have socio-pedagogical and psychological support years (two girls and six boys). with regard to their school education. their personal care worker who is responsible provided to under-age residents in such a way for case management. that it was possible to adequately assist the At the beginning of the year, one boy who The project team organises leisure activities, older residents who had already been suppor- had stayed with us at the einewelt-wg for such as a one-week vacation of the entire The Caravan project looks back on 15 years of ted for some time in the project in becoming two years and a half was able to return to his group, football matches, climbing, swim- experience in working with unaccompanied autonomous. family which, of course, made us very happy ming, cultural events, pedagogical excursions minor refugees who have been taken care of but also a bit wistful. After all, we had experi- of several days (snow camp and a week of either under the „full education“ scheme or Most of the young people were supported enced and also mastered quite a few ups and experience-based learning). under basic welfare support in two coeduca- by mentors who had been recruited in the downs together. Moreover, the young people have a tennis tional residential groups. This year all young in-house mentoring project „Side by Side“ table, football table, music instruments, dra- people were covered by the „full education“ to provide additional assistance to the young In April, this vacancy was filled by another wing and painting materials, TV set and six scheme and were supported in two coeduca- people, in particular with a view to their in- boy. After needing some time to settle in, he PCs with internet access within the frame- tional groups and one homogeneous (male) tegration. seems to feel quite at home with us now.

22 23 Socio-pedagogical department

In May, our youngest girl celebrated her first In September our children and young people communion, which was a great day for her again started into the new school year. Having and her entire family. During the prepara- completed primary school in summer, one of tions, she was supported and assisted by her the boys changed to a new school, which he family in the group sessions and masses. mastered well.

In spring, one of our boys discovered his love In November, we again filled our vacancy with for beekeeping and joined a beekeepers’ as- a boy. New admissions always cause some un- sociation. Since then, he has diligently, regu- rest in the group as everyone has to defend larly and reliably taken care of his bee colony their place or find it anew and the group also and amazed the head of the association’s has to team up again. youth group with his keen feel for this task and his detailed knowledge of beekeeping The children and young people are supported that he acquired on his own. He – and we by a team made up of seven social workers along with him – was particularly proud when and social pedagogues and headed by a pe- he brought his first self-produced honey dagogical manager. The team is assisted by home. He guarded it like a treasure, but also a housekeeper, civilian servants and trainees. generously offered samples to everybody. Under the personal care system, all the child- ren and young people have their personal All our children and young people success- care worker who is also responsible for case fully completed the school year and enjoyed management. sleeping in and relaxing during the summer break. Some of them enthusiastically atten- In our work, we bear in mind the idea that ded the Children’s University and were able to the children and young people return to their get a taste of the world of science. families, which requires that the care workers continuously work with the families. There are For our joint vacation, we took a train to lake regular meetings both with the primary refe- Ossiach in Carinthia where we stayed in cara- rence person of the child/young person alone vans at a campsite for one week. Apart from and together with the child/young person. swimming in the lake, we also had exciting This close co-operation between the residen- outings, for example to the Affenberg mon- tial group and the family developed well in key park. spite of initial scepticism among the families. For the children and young people it is impor- One of our boys was able to travel with the tant to experience that family and residential Red Cross Youth to the Netherlands where he group work together and not against each stayed with the same host family for the se- other and that it is not only up to the children/ cond time. He enjoyed it very much and had young people to change something but that much to talk about after this trip. the family also has to make its contribution to changing things for the better. At the end of August, our oldest resident left us after three years and a half and moved to a sheltered housing facility of SOS Children’s Village. In this case, too, it was not easy to say goodbye for all of us.

24 Counselling Departement

26 27 Counselling Departement

Integrationshaus has operated the Counsel- 140 persons per counsellor because of the in- Due to specific prioritisation, the personnel of ket. Because of the clients’ insufficient com- ling Centre for asylum seekers and refugees creased number of asylum seekers. the Counselling Centre has specialised in the mand of German, ads are screened together receiving basic welfare support under a con- following fields: 4 employees, out of which 2 with the counsellor, which is of great help tract with the Vienna Social Fund for 11 years. From 1 January to 31 December 2016, the were recruited in 2016, offer advice on fin- for the flat seekers. Real estate agents and Together with the legal advice unit, it offers counselling services were used by 2,587 ding jobs/training courses and flats and 2 em- landlords are contacted and the clients are ac- manifold services for people needing advice. persons, out of which 812 were women. ployees, out of which 1 was recruited in 2016, companied to appointments for viewing flats. Along with asylum seekers and people gran- The number of counselling contacts totalled are specialised in counselling young people As many flat seekers do not know the legal ted subsidiary protection or asylum, the target 9,270. Most clients came from Afghanistan and adults up to the age of 25 years. provisions, they are overtaxed and vulnerab- group of the Counselling Centre also includes (852), followed by Syrians (466) and Iraqis In particular, advice on work and training is le to rogue landlords and speculators. After a people holding other residence titles. (277) in 2016. also offered to people without asylum sta- tenancy agreement is signed, the counsellors tus. In the sessions, the counsellors check the also provide advice on financial support, for The services are addressed to persons living in Legal issues were discussed in 3,130 sessions, qualifications acquired by the clients in their example, in the form of means-tested bene- private accommodation in the following dis- 2,924 sessions focused on issues related to home country and whether these can be re- fits. tricts: 1, 3, 5, 8, 9, 12, 17, 19, 20, 21 and public authorities and agencies, and 2,436 cognised here. Then, they discuss with the 22. In addition to them, refugees housed by sessions dealt with housing advice and the clients whether their training preferences are In 2016, more stringent requirements were the Austrian Workers’ Samaritan Federation search for a flat. Another important topic of realistic and which of them can be realised. introduced for some aspects of the Asylum (ASBÖ) in the 2nd, 9th, 10th, 12th, 13th, 21st counselling was education with 1,803 sessi- Since most clients are new arrivals, the pri- Act. Persons granted subsidiary protection and 23rd district or at Integrationshaus are ons, 1,692 sessions related to German langua- mary topic of many sessions is the acquisition face a significant deterioration: Since 1 June also eligible for counselling. ge courses and language acquisition (Educa- of the German language. Opportunities for 2016, it has become more difficult for them tion Hub and Youth College) and 647 sessions learning German are offered by the Education to bring their next of kin to Austria. Moreover, The psycho-social counselling team was ex- focused on work and finding a job. Hub and the Youth College. Since September “temporary asylum” was introduced, which panded by three counsellors in 2016 so that 2016, the Youth College has offered educa- especially affects many Afghans whose living there are a total of 17 employees. Counselling In 2016, the counsellors faced major challen- tion, making available 1,000 places in courses perspectives are seriously impaired as a result. is offered in the languages Arabic, Bosnian, ges in providing information on the asylum for young people and young adults aged from Chinese, Croatian, Dari, English, Farsi, French, procedure. On the one hand, more issues had 15 to 21 years. To reach young people living The scarcity of resources, which forms part of German, Hebrew, Kinyarwanda, Kirundi, Ser- to be resolved in the context of family proce- in private accommodation, the Counselling everyday life for many refugees, again cons- bian, Spanish, Swahili, Romanian, Russian and dures and on the other hand, there was much Centre was very active in covering the target tituted a major obstacle in working with the Turkish. The fundamental basis for living up need for supporting men who had been gran- group and disseminating information on this target group in the reporting year. To address to the high demands of counselling is laid by ted asylum and wanted to bring their families new offering. these difficulties and to be able to offer ef- the professional qualifications of the counsel- from war zones to Austria. The need for affor- fective counselling to the clients, continuous lors and their long-standing experience. Other dable housing turned out to be a problem dif- In spite of these new measures, there was still further training of the counsellors was extre- important requirements for integral psycho- ficult to resolve in many counselling sessions. a need for free German language courses for mely important. social counselling are multilingualism and a Due to fast decision-making in family proce- asylum seekers. The Counselling Centre orga- multidisciplinary approach. The counsellors dures, the housing issue was a very prevalent, nised several free German language courses The elimination of difficulties for family reuni- are supported by two civilian servants who recurrent issue in day-to-day counselling. for asylum seekers (see below) in 2016. fication for persons granted subsidiary pro- work at the reception desk. tection and free access to the labour market In the reporting year, the focus of counselling Housing advice is mainly provided to persons for asylum seekers are significant demands In 2016, 21,000 people received basic welfare shifted slightly. An increase was recorded for who are recognised as Convention refugees for the improved integration of refugees in support in Vienna. On the one hand, the enor- legal issues while questions on claims under or were granted subsidiary protection and Austria’s society that results from practical mous rise in refugee numbers resulted in an social law and finding a job or a flat were other have to leave residential facilities under basic professional experience. Such improvements increased need for counselling services, which important topics. In addition to other groups, welfare support. Together with the clients, the would give refugees a better opportunity to was also reflected by a higher number of peo- traumatised people as well as unaccompanied counsellors look for suitable flats. In addition settle down in our society and could prevent ple coming to the Counselling Centre. On the minor refugees are people who particularly to searching sheltered housing facilities, they negative developments in the field of integra- other hand, the staffing ratio was adjusted to need a close-knit range of services. look through ads on the private housing mar- tion in the long term.

28 29 Counselling Departement

Legal advice advice services at the last minute which re- to me, I always can work autonomously and fused to lodge an appeal themselves or only get feedback and advice. Ten years ago already, the independent legal drafted formal complaints without focusing advice unit was set up with the objective of on the legal substance. During my time at Integrationshaus I was advising, supporting and, in individual cases, able to gather invaluable experience that en- representing persons who seek protection The hearing by the Federal Office for Immig- riched me not only at a technical but also at but frequently do not speak German and are ration and Asylum (BFA) that is of particular a human level. I am happy to be part of this unfamiliar with the legal provisions in their importance is not covered by state-funded Once a week, on Fridays, I work as a vo- team of qualified legal advisors who, through asylum proceedings and procedures under legal advice so that the preparation for and lunteer at the legal unit of the association their work, make a significant contribution alien legislation. accompaniment to these hearings is one of Projekt Integrationshaus. The days on which I to asserting the rights of people seeking the main activities. support the legal advisors in their work have protection. In close co-operation with Integrationshaus’s soon become a fixture of my week. Owing to Counselling Centre for asylum seekers and Given the high number of applications made the committed and competent team of the Marina Kaspar, volunteer refugees receiving basic welfare support, the in the autumn of 2015, the number of in- Counselling Centre and the legal advice unit, legal staff first offered initial basic advice and terviews was extremely high in 2016 so that I can always look forward to these days. a clarification of perspectives. new clients were only represented vis-à-vis Two employees (34 and 26 hours) as well as the BFA in very special cases. In such a complex, constantly changing legal volunteer lawyers worked on the project. area as asylum and alien legislation, sound Nevertheless, it was possible to ensure the and independent legal advice is a cornersto- As needed and requested, clients were subse- clients’ optimal preparation for hearings in ne of fair proceedings governed by the rule quently represented before public authorities all cases. of law. In co-operation with the Counselling and courts, in particular the Federal Office Centre of Integrationshaus, the legal advice for Immigration and Asylum, the Federal Another priority was the provision of advice unit offers comprehensive initial advice, Administrative Court and the Viennese Ad- to and representation of unaccompanied mi- represents clients also in the subsequent ministrative Court. Further key tasks included nor refugees. In several cases, Vienna’s Youth procedures before authorities and courts by preparation for interviews and hearings as Office put team members in charge of the drafting legal opinions within the framework well as the drafting of comments related to legal representation of young people from of hearings and prepares clients for inter- country findings and expert opinions. the Caravan project. Working with unaccom- views and hearings. On principle, appeals panied minors is a special challenge because would be covered by statutory legal advice, Although free legal advice has become it is even more important than in the case but it has soon become clear that this is not available to asylum seekers in parts of these of adults to build trust in order to ultimately sufficient in all cases. As a result, the team of proceedings, the year 2016 again showed defend the rights of the minors. the legal advice unit also drafts complaints in that this advice is by no means sufficient and a competent way. that its quality differs widely depending on the provider. In 2016, the majority of clients originated During my work at the legal advice unit, I For some of the refugees who arrived in from Afghanistan, followed by clients from increasingly drew up submissions and comp- Austria in the autumn of 2015, Dublin pro- Syria and Iraq. laints addressed to the Federal Administrative cedures were initiated. In those cases it was Court. Besides, I was however also able to particularly important to offer committed le- In total, around 430 persons received advice, take part in counselling sessions held by gal representation in order to make sure that but the approx. 1,300 services rendered had the legal advisors and to conduct my own proceedings would be opened in Austria. an impact on the lives of more than 1,050 sessions on appeals I have drafted. Moreover, family members. I also had the opportunity to accompany a Thus, it was often necessary to lodge appeals legal advisor to a hearing at the Federal Ad- on behalf of clients of state-funded legal ministrative Court. For all the tasks assigned

30 31 Counselling Departement

Free German language courses of the “I like it very much that we learn without Counselling Centre for asylum seekers doing homework and that the course is easy to understand.” In 2016, the Counselling Centre of Integ- rations was again able to organise specially Lydia Rössler, German language trainer funded German language courses for asylum seekers. There were still not enough German language courses organised by the state alt- They are not minors, have not received a hough the Education Hub became operative decision yet, are not really new arrivals any- and offered education counselling and refer- more, but have not found a place in a longer- rals to education measures for asylum seekers term training yet...those are the persons – receiving basic welfare support. The Coun- with young men currently being the majority selling Centre was able to offer 11 courses at – who come to the German language courses the levels A1, A1+ and A2. After completing of the Counselling Centre. the course, participants were guided to the This “in between” is a challenge – how can ÖSD exams. Part of the courses was funded learning succeed when you are in limbo, in a from donations and other courses were made situation that understandably, is very stressful possible by the active support of voluntary especially in psychological terms? German language trainers. Overall, 175 However, this “in between” also makes it persons, including 52 women, took part in possible to orientate even more specifically the courses. As we were again able to offer to the interests and resources of the learners three dates for the ÖSD exams at the A2, B1 than in other training settings and encoura- and B2 level in 2016, 21 participants finally ges me, as the course manager, to try diverse passed the exam and received a diploma. methods. Given the small number of courses offered Moreover, some participants particularly for asylum seekers in Vienna, there is always appreciate the German language course “in an increasing interest in the courses of the between”: Studying regularly gives structure Counselling Centre, which is also reflected by to everyday life and there is a lot of exchange the waiting lists. and mutual support in the group.

Recently, I asked “What do you do in the German language course?”, and got the following answers: “I do something important when I learn something every day. And there are nice people here.” “Much grammar and a lot of speaking, much fun doing exercises.” “We learn good sentences, writing and liste- ning.” “We work together, play games.” “I learn something new every day: new words, interesting stories.” “I like this course because I learn together with friends.”

32 33 Education department

3434 35 Education department

The Education Department covers two areas: BAJU project – basic education for young course participants are young refugees aged ICT skills (digital literacy). In addition, prepara- Language and basic education on the one people with a migration background 15 to 19 years. tion for the ÖSD exam is offered. To facilitate hand and labour-market projects on the other (ESF/BMB/MD 17) participation for women, child care services hand. We offered a total of six modules comprising are offered during all the classes on the one The BAJU project targets young persons and 320 teaching units. The modules of the first hand and women who have access to the la- In 2016 this Department employed a total of young adults with a migration background round were allocated to participants who had bour market receive a subsistence allowance 16 trainers/counsellors, 6 child-care workers, (primarily aged 15-25 years) whose command taken a literacy and German-language course from the public employment service during 4 project co-ordinators and two managers of German and basic competences are not yet for UMRs at Integrationshaus and who had al- the course. who offered 8,819 hours of training for 659 sufficient for succeeding in training measu- ready consumed their personal budget under participants in 43 course modules as well as res such as courses leading to a compulsory basic welfare support. Three modules that lasted four months and counselling and child-care services. education certificate (CEC). The focus is on comprised 256 teaching units each were of- improving language skills (especially reading The participants of further clearings were se- fered in 2016. Thirty women participated in and writing), broadening basic knowledge, lected by the Vienna Education Hub which the project and 16 children were taken care Language and basic education reinforcing basic arithmetical operations and already moved to regular operations after its of during classes. acquiring a basic command of English, which start-up phase. In this area, we implement literacy, basic edu- are competences required for admission to Within the framework of the project, three cation and German-language courses within courses leading to a compulsory education Many of the participants allocated were found dates were offered for ÖSD exams: one wo- the framework of different grantor structu- certificate. to have high literacy needs so that – in con- man passed the A2 exam, eight women the res. The objective of the programmes orga- trast to BAJU – lessons were also provided B1 exam and one woman the B2 exam. nised is to support the participants not only Three modules that lasted four months and at the two lowest levels of basic education. in learning German as a second language comprised 320 teaching units each were of- Therefore, admission to advanced courses, The participants were aged 19 to 55 years and but also in acquiring diverse contents such fered in 2016. A total of 32 young people (17 such as those preparing adults for compulsory came from the following countries of origin: as basic education, literacy training, digital boys, 15 girls) took part in the BAJU modules. education exams will only become a realistic Afghanistan, Bulgaria, China, Egypt, Iran, Mo- competences, learning strategies as well as a objective for these participants later on. rocco, Nigeria, Palestine, Romania, Russian Fe- basic command of English. They were aged from 15 to 25 years and came deration, Serbia, Tajikistan, Tunisia and Turkey. from Afghanistan, Somalia, Pakistan, Mongo- With 158 participants the planned target was The participants spoke the following first lan- In addition to the basic education measures lia and Syria. The number of languages spo- exceeded considerably. The participants came guages: Arabic, Berber, BCS, Bulgarian, Che- offered in a project co-funded by the Euro- ken by them was particularly impressive — no from Afghanistan, Somalia, Syria, Nigeria, chen, Chinese, Dari, Edo, English, Esan, Farsi, pean Social Fund (ESF), the Austrian Federal less than 8 languages (in addition to German): Gambia, Ethiopia, Iraq and Benin. The great French, Pashto, Romani, Romanian, Russian, Ministry of Education (BMB) and Vienna’s Farsi, Dari, Urdu, Pashto, Somali, Mongolian, progress made by the young refugees eviden- Tajik, Turkish and Yoruba. Municipal Department 17 (MD 17) “Integra- Arabic and English. ces how meaningful and important access to tion and Diversity” (BAJU, F.U.T.U.R.E. Train basic education is for this target group. and Mom learns German), we continued to To optimally support the young participants of “Mom learns German” courses (MLG) – provide German-language courses at the the BAJU project, they are assisted by volunta- (ESF/BMB/MD 17) Simmering Prison and German-language and ry education partners. F.U.T.U.R.E. – Train (ESF/BMB/MD 17) literacy courses for unaccompanied minor Together with other providers, this project is refugees. In terms of substance, this basic education offered throughout Vienna with Integrations- BAJUplus project – basic education for project focuses on providing participant-ori- haus being responsible for part of the activi- On account of the high demand, additional young people and young adult refugees ented support for the integration of women ties in the 2nd and 20th districts. basic education measures for young people (BMB refugee initiative) within the framework of a versatile offering were launched in May within the framework structured in several educational modules. The The objective of MLG is to enhance contacts of the BMB’s refugee initiative and the Edu- The education measures of BAJUplus that are migrants receive targeted support through between parents and schools/kindergartens. cation Checkpoint project started with fun- funded by the refugee initiative of BMB are German language classes — from A2+ to B2 As a result, the contents of the course stron- ding from MD 17 in July. similar in content to the BAJU project. The in line with their language skills — and basic gly focus on the needs of these two groups. In

36 37 Education department spite of the heterogeneity of the participants, required for language acquisition – listening, structured in modules. Participants were able months. Both the German-language courses most courses are characterised by very positi- speaking, reading and writing. to switch or get vacant places during the first and the ÖSD orientation check-ups were re- ve, well accepting group dynamism. two weeks of a module and at the transiti- ceived very well. As expected, the individual A total of ten modules were implemented in Nine courses comprising 160 teaching units on to a new module. The courses included measures complemented each other very well 2016: Because modules usually start in Octo- on average were held in 2016, with three of 15 teaching units per week and each module in practice. For example, the guests of the ber, four modules were completed at primary them being offered in parallel from the start had a duration of eight weeks. In total, 158 Learning Café inquired about ÖSD orientation schools in the 2nd and 20th district in June, of the year to early May. Since the launch of participants attended the German-language check-ups and ÖSD exams. As many course two modules were implemented at Integrati- BAJUplus, one course has always been held at courses offered at the levels A2, A2+ and B1. participants already acquired varying German- onshaus during the summer months and four the premises of ARGE Bildungsmanagement. language skills beforehand, these were re- modules were launched at primary schools in We want to thank the team of ARGE Bil- ÖSD orientation check-ups were scheduled inforced in advanced courses on five days a October. Once more, we want to thank the dungsmanagement for their kind hospitality. every two weeks and were used by 70 partici- week. primary schools at Schönngasse, Novaragasse, pants. The check-ups turned out to be a good Europaschule Vorgartenstrasse 95, Leystrasse The courses were attended by 156 young tool for contrasting self-assessments with ex- and Treustrasse for their great co-operation! people (including 22 girls) from the following ternal assessments in a format that was simi- countries: Afghanistan, Somalia, Syria, Nige- lar to an exam, but in a relaxed, advisory at- In the modules, a total of 97 women studied ria, Iran, Iraq, Pakistan, Gambia, Guinea and mosphere. The participants were not so much and 69 children were taken care of. Ethiopia. under pressure and gained security from the Within the framework of the project one date counselling recommendations. Subsequently, was offered for ÖSD exams. Only three wo- the participants were able to focus on their men took the exam but all of them passed the Education Checkpoint (MD 17) personal learning needs, for example at the A2 level. Learning Café, and once more on improving In the context of the courses offered by The massive shortage of German-language certain aspects of their German-language the Education Checkpoint, we were able The women were aged 19 to 65 years and courses for refugees gave rise to many volun- skills. to gather initial information on the specific came from the following countries of origin: tary initiatives supporting refugees in learning education wishes of our course participants Afghanistan, Bangladesh, China, Croatia, German. However, professional support and On the six dates for ÖSD exams offered, a to- in counselling sessions. The resource-oriented Egypt, Iraq, Iran, Kosovo, Morocco, Nigeria, opportunities for taking exams on the Ger- tal of 52 participants were examined – out of one-on-one counselling sessions focused on Poland, Romania, Russian Federation, Soma- man-language skills acquired are frequently these, 45 persons passed the exam. previous education as well as the education lia, Sweden, Syria, Tunisia, Turkey, Uzbekistan. lacking, which would be very important for targets and ideas of the participants. Thus, the usefulness of the courses and for sustaina- Additionally, the Learning Café registered our course participants were able to achieve ble integration later on. This is exactly where 342 guests. While this offer was used on a remarkable successes within a short time. Literacy and German-language courses the pilot project Education Checkpoint comes relatively low scale at the start, it has become Mister H. is a good example for this. The Iraqi for unaccompanied minor refugees in. It was launched at short notice to respond very well established over time. The increasing had only stayed in Vienna for a few months. quickly to urgent needs. share of regular guests was also encouraging. Hailing from Mosul, he was forced to flee The courses launched in September 2015 that The participants of the Education Checkpoint together with his family after ISIS had occu- specifically address the needs of young people The objective was to offer refugees courses were aged between 15 and 58 years with the pied the second-largest city of the country. and, in particular, unaccompanied minor refu- so that they could improve their command of focus being on adult refugees. The countries After arriving in his new home country, the gees continued in 2016. The overall objective German. Additionally, the project comprised of origins covered a very broad range: Af- graduated dentist faced the challenge to is to ensure that the participants have a com- ÖSD orientation check-ups, ÖSD exams, ac- ghanistan, Algeria, Benin, Chechnya, Congo, learn German quickly because he wanted to mand of German – orally and in writing – that companying counselling and the Learning Côte d’Ivoire, Egypt, Iran, Iraq, Mali, Morocco, work in his profession as soon as possible in is necessary for successfully coping with day- Café. Nigeria, Pakistan, Russia, Somalia, Syria and Austria. With the help of books and YouTube to-day situations in the life of young people Ukraine. videos he managed to reach the A1 level (shopping, contacts with authorities, consul- From July to December 2016, three German- relatively quickly. The Education Checkpoint tation of doctors, etc.). The focus is on acti- language courses comprising 360 teaching In spite of the project’s short lead time, the finally made it possible for him to attend a vities practicing and promoting all four skills units each were held, with the courses being concept proved its worth already in the first regular German-language course. Here he

38 39 Education department started in an A2 German-language course. It Simmering Prison take up much time. As we continue to feel position. For a smaller part of the young peo- was possible to observe continuous impro- to owe a high-quality offering to our partici- ple, the aim is to switch to vocational training, vements of his command of German month Co-operation with the Simmering Prison that pants, these requirements communicated only continue schooling or start employment. by month. He studied contents that he did began in 2008 also continued successfully in belatedly demand extremely high solidarity of not fully understand during classes at the 2016. In the two intensive German-language our employees in all fields. Fortunately, we can JAWAnext is an intensive programme, i.e. the Learning Café. He often took exercise ma- courses (128 hours each), the measure again rely on them. young people study 32 hours per week in the terial back home and had it checked by the worked towards the aim of giving the male course. In addition to modules on German, trainers during the next visit to the Learning participants a sufficient command of the Ger- mathematics, occupational orientation, social Café. In the course of six months, he then man language to facilitate communication Labour market projects integration, communication, ICT and stabilisa- attended our B1 course and took the ÖSD with fellow prisoners and, in particular, with tion, 12.5 teaching units per week are dedica- orientation check-up in order to be able to the judicial staff. By dealing with topics rele- Since the start of Integrationshaus’s activities, ted to intensive job application training in an assess whether he stood a realistic chance of vant for everyday life, the German-language education projects orientated to the labour “open job application workshop” as well as passing the ÖSD exam. As this was the case, course also prepared the participants for life market have been of great significance. In one-on-one coaching so that individual needs he was able to sit for the ÖSD exam at the after their release with a view to their re-inte- this field, we implemented the projects JA- of the participants can be considered. In par- B1 level at the end of his German-language gration into society. WAnext7 for young migrants and the coun- allel, the participants have the opportunity to course and passed it as the best participant selling project BBE German that is offered for take one or more occupational traineeships out of his group. Mister H. benefited from In total, 24 male prisoners attended the two participants of German-language courses. already in an early stage of the project. counselling by a social worker as an interface courses. They came from the following coun- between the different services offered by the tries: Serbia, Georgia, Hungary, Morocco, Tur- To address and work on psychological burdens Education Checkpoint. His education-specific key, Romania, Slovakia, Bulgaria, Chile and JAWAnext7 (waff) and stress situations that form part of every- perspectives were clarified and finally a Gambia. day life for many of the young people, we of- bridge was built to the contact centre for the This project has already been a fixture of the fer the module “MOBE – motivation through recognition of foreign university diplomas. education programme at our institution since exercise” in single-sex groups. Experience The broad portfolio, which covered both Main priorities of education projects 2006. To date, 291 young people took part in has shown that there are always some young easily accessible German-language tuition 2016: Uncertainty in rendering accounts this project. Its target groups are young Con- participants suffer from traumatisation and (courses, Learning Café), the opportunity to to ESF and establishment of offerings for vention refugees and young people having related concentration and attention deficien- have a mock ÖSD exam and to take the exam refugees the residence status “entitled to subsidiary cies so that this exercise and relaxation course later on as well as counselling by a social protection” as well as young people with a proved very well time and again. worker regardless of the offers used, allowed Two topics dominated in the education sector migration background who did not come to Mister H and many other participants to in 2016: On the one hand, we made efforts to Austria as refugees. The education modules are complemented by expand significantly their competences and obtain funding in order to be able to respond excursions giving the young people insights perspectives. to the high demand of refugees for suitable In 2016, 30 young people (including 10 girls) into public institutions as well as companies measures. We managed to do that very well took part in this education project. With re- and training organisations. Mathus Eilia, counsellor and deputy project although the related recruitment of personnel gard to the countries of origin, most partici- co-ordinator of the Education Checkpoint turned out to be very time-consuming, but we pants came from Afghanistan (15) and Syria 2016 was again a very successful year for JA- were able to maintain our high quality stan- (4). The rest of the participants came from WAnext in which excellent results were reached. dards with the great support and flexibility of Somalia, Turkey, Poland, Ethiopia, Kosovo, Overall, 25 young people (i.e. 83% of the our employees. Chechnya, Iraq, Iran and Albania. participants) were integrated into the labour On the other hand, extremely high documen- market. Of them, 18 found apprenticeship tation and accounting requirements for ESF The primary aim of JAWAnext is to make young places, two started inter-company training, projects shaped and still shape day-to-day people fit for apprenticeships through various one took up a part-time apprenticeship and work. In this context, we are frequently faced education modules, practical job application four began a job. At 63 traineeship places, the with almost unaccomplishable demands that training and in-company traineeships offered participants were able to try out 19 different are raised retroactively again and again and in the project and to find an apprenticeship occupations.

40 41 Education department

For integration to succeed, the young people On the part of Integrationshaus, 5 employees and application letters, finding job offers on need to know the social settings of work and (2 of them full time) worked as counsellors the internet, information on the most efficient living surrounding them. Many young people and conversation trainers. job search engines, etc.). have very restricted movement ranges that are usually limited to the district where they live The course participants made very intensive In 2016, the counsellors of Integrationshaus and the location of their course. use of the counselling offered. In one-on-one advised 468 persons (254 men and 214 wo- sessions, they mainly requested assistance in men). Therefore, JAWA always offers a number contacts with public agencies and authorities, of excursions, workshops and lectures. The support in seeking jobs and application proce- For organisational reasons, the part of the young people particularly liked an outing to dures as well as advice on personal and family CSC German project covered by Integrations- the ropes course of Waldseilpark Kahlenberg. affairs. The learning and conversation groups haus was transferred to the co-operation part- Many of them were surprised about their own organised were also used very well, although ner FAB in agreement with AMS. courage and dexterity, which made a positive we were not able to offer them to the extent impact on their self-confidence. planned at all times due to a longer sickness leave.

CSC German — labour-market counselling To support the participants in finding jobs, and support centre for the German lan- the bit institute installed a company contact guage courses of the Vienna Public Em- person with whom we developed good co- ployment Service (until 30 June 2016) operation.

In co-operation with FAB—Promotion of Work To respond to the strongly increased share of and Occupation, this supporting counselling refugees from the Arab region, the Adult Edu- and learning training service was offered on cation Centre, our network partner, assigned behalf of the Vienna Public Employment Ser- one native speaker of Arabic and Farsi each vice (AMS) from January 2013 to the end of to serve as “culture pilots” offering support June 2016. in case of communication problems and con- flicts. Also here, we were able to lay the foun- The target groups were participants of Ger- dation for good co-operation. man language courses belonging to the groups of secondary education graduates, uni- Another important issue were financial pro- versity graduates and executives (SUE), middle blems (insufficient security provided by me- school graduates – holders of apprenticeship ans-tested benefits, debt problems). Hidden certificates (MS LAP) as well as “cleaning, homelessness (staying with friends) and stress- warehousing and construction” (RLB) workers ful housing conditions (overcrowded tiny flats) at the sites of the training providers bit (1230 as well as organisational issues (e.g. childcare Vienna) and update training (1200 Vienna). services) were frequently addressed in coun- selling. The primary objective was to support partici- pants by offering counselling, information and The support provided to clients in their pro- referrals to specialised institutions as well as fessional integration focused on education learning and conversation groups in order to and training opportunities, the recognition of prevent dropping out and to raise the success qualifications acquired abroad and integrati- rate in the final ÖSD exams. on into the labour market (preparation of CVs

42 43 Education Counselling Departement

m.o.v.e.on youth coaching

The Education Counselling Department is re- sponsible for the m.o.v.e.on youth coaching project that has existed since 2012 and is fun- ded by the European Social Fund and the Ser- vice Agency of the Ministry of Social Affairs. The m.o.v.e.on project forms part of “Youth Coaching” implemented within the frame- work of Vienna’s Vocational Training Guaran- tee. The objective of this preventive action is to offer professional advice and help to young persons who are at risk of dropping out from school, not being able to graduate from lower or upper secondary school and/or who need support in looking for apprenticeships.

Target group

The project targets students from the ninth year of schooling on, young people not in employment, education or training (NEETs) under the age of 19 and young people under the age of 24 with special education needs or a disability. Counselling is provided directly at all public compulsory schools (new middle schools – NMSs, pre-vocational schools – PTSs, vocational middle schools – FMSs) and selec- ted higher secondary schools in the 1st, 2nd, 3rd and 20th districts. Young people who do not attend school or further vocational trai- ning are served directly at the Counselling Centre. In addition to the regular target group of youth coaching, the pilot scheme for stu- dents in their eighth year of schooling that was launched in 2015 was continued at two schools in the 3rd and 20th districts up to the end of June 2016.

Staffing

The youth coaching team again grew in 2016

44 45 Education Counselling Departement so that a total of 16 youth coaches, 1 admi- offered which were attended by 53 young tegrative vocational training. Once a month, Return-to-learn course nistrative assistant and 2 project managers people in total. an AMS information day was again organi- worked on the project at the end of 2016. sed for which the AMS directly registered the Work on the return-to-learn course held at young people. Above all, this helped young PTS 20 that we took over in autumn 2015 was Owing to their committed work, the multipro- Priorities people who faced particular difficulties in fin- expanded in the school year 2016/17. Since fessional and multilingual (Bosnian/Croatian/ ding suitable training places. September 2016, a dedicated counsellor has Serbian, Turkish, Hungarian, Spanish, English, Counselling primarily focused on occupatio- worked at the school two days a week exclu- French, Macedonian) team was able to sup- nal orientation, support in finding apprentice- We were also very active in raising public awa- sively to support the young people attending port many young people in one-on-one sessi- ships and traineeships, information on exter- reness. In October 2016, the project represen- the return-to-learn course. In such a course, ons and in workshops. nal learning assistance, motivation to obtain ted Integrationshaus as a co-operation part- young people who are not subject to compul- a school-leaving certificate, information on ner in the WUK’s education and counselling sory schooling anymore have the opportunity schools and assistance in submitting applica- day on “Help : Duty – When the Right to Help to take the compulsory education exam. Counselling results tions, accompaniment to other institutions or Becomes a Duty”. Moreover, the counsellors projects, referral to production schools and took part in various information events (e.g. In total, 1,827 young people were reached youth work assistance and work with parents. BEST exhibition on occupations, studies and Intensification of co-operation with open and counselled (including pilot scheme for further training, Vocational Orientation Ex- youth work students in their eighth year of schooling) in Given the gatekeeping function of youth hibition of the University College of Teacher the period under review. Thereof, 839 young coaching and the significant role played by Education held at the Viennese Chamber of Co-operation with open youth work was con- people were admitted to level 2 or 3. In this youth coaches as “referrers” to other activi- Labour, L14 of the Chamber of Labour, job tinued and intensified which will be important period, 1,168 young people completed the ties of the Occupational Assistance Network information day 2/20). especially with a view to education and trai- youth coaching programme. For personal re- (production schools, youth work assistance), ning up to the age of 18. asons, 9 young people stopped to participate interface work becomes more and more im- Within the framework of the Occupation and in youth coaching. portant. In this context, the counsellors need Pilot project for the eighth year of schoo- Further Training Week organised by the Vien- much information on specific focal areas of ling na Employee Promotion Fund in April 2016, The very satisfactory results achieved individual projects and services offered. collaboration with open youth work deepe- were: Mainly due to the refugee movement, 2016 In a pilot project, youth coaching was also of- ned. Together with the youth club J.at of the • 626 young people plan to continue saw a strong rise in the number of extraor- fered for students in their 8th year of schoo- association of Viennese youth centres, the school education dinary students who do not get marks in the ling at two schools (NMS Kölblgasse, 1030 “CV to go” project was implemented at the • 347 young people plan to start occup- first and, in part, second year of schooling. In Vienna; NMS Staudingergasse, 1200 Vienna) J.at premises. During this project, job applica- ational activities (apprenticeship or em- this context, special challenges faced by the from January 2015 to June 2016. In addition tion documents were designed together with ployment) counsellors were lacking or insufficient places to one-on-one counselling, more activities young people. More than 20 young people • 36 young people were transferred to in schools and extracurricular support and were offered in group settings to introduce had a professional photo taken for job applica- youth work assistance training schemes on top of the stressful expe- the young people to the topic of “vocational tions. Ten of them also took the time to write • 84 young people were referred to a pro- riences made by many of these young people orientation” also by means of playful me- a CV. At the end, the young people were able duction school and communication difficulties due to still in- thods. to take home their documents on a USB stick. • 3 young people were transferred to daily sufficient language skills. On the one hand, the event succeeded in eli- structure services according to Article 9 The experiences made in the pilot project minating the scepticism about youth coaching and 10 of the Viennese Equal Opportu- In 2016, co-operation with the unit for young showed that the extension of youth coaching initially existing among youth workers so that nities Act people of the Public Employment Service to the 8th year of schooling would indeed be a good basis was created also for further co- • 20 young people were included under (AMS) and the vocational information centre very useful. Especially for students in the 4th operation between the two partners. On the “Other”. BIZ was again further intensified by networ- year of NMSs, support would be helpful as other hand, the young people had very easy king meetings and observation visits because they – just like their older colleagues – have to access to the event as it took place directly on To supplement one-on-one counselling, 13 they offer many measures for our target take an important decision on their educatio- their “own turf”. As it was also possible to workshops for practicing job interviews were group, such as inter-company training and in- nal and thus professional future soon. use this offering in small groups, the young

46 47 Education Counselling Departement people had much fun so that inhibitions were and were invited to the applicants’ day at Backbone, too, felt that youth coaching pro- eliminated very fast. Young people who knew different inter-company training institutions. vided directly on their premises is very easy to youth coaching already from their school were The start of inter-company training is sche- access and highly supportive: able to get to know new facets of it. duled for February 2017. Two young people The regular counselling services offered di- were able to get apprenticeships in the first rectly on the premises of Backbone – mobile labour market and have kept them to date. youth work (Alte Fleischerei association, 1200 Another two young people took courses of Vienna) were continued. The findings obtai- the Public Employment Service at the end of ned in the autumn of 2015 were confirmed counselling. One young person found a place in 2016. Thus, the very easy access to services in an evening school and a part-time job. One of youth coaching provided directly at facili- young person was referred to Spacelab. Three ties of open youth work make an important young people ended youth coaching without “Actually everyone benefits from the idea contribution to integrating NEETs into the any direct results but nevertheless received to include youth coaching directly into open education/vocational training system. On the significant services during counselling. youth work. The young people have easy one hand, young people can be reached du- From my personal perspective, youth coa- access to youth coaching. Thomas [i.e. the ring their leisure time and motivated to use ching was particularly successful in this open youth coach] is visible in our on-call team the services of youth coaching. On the other setting because of close networking and and so they can simply talk with him and ask hand, it also makes an important contribution co-operation with the social youth workers questions. And even if there is much to deal to raising awareness for the development of of Backbone who had already collaborated with at the moment, there is always time for occupational perspectives among multipliers. with the young people in one-on-one case some small talk so that the young people work for a longer period and were familiar already get an impression of youth coaching with their complex problems. Owing to in- and find it easier next time to use this service. depth case discussions in team meetings, we Youth coaching profits from our relations to – being a cross-project team – were always the young people which in some cases have informed of the current situation of the already existed for several years. When we tell young people and were able to share work them that youth coaching is cool, they usually on numerous multiple problems in such a way take trust in it which enormously facilitates that the participants were able to make much working with the young people. And we In 2016, 21 young people were supported progress within a reasonable period of coun- can eliminate a – frequently laborious – step, within the framework of youth coaching selling. In this co-operation, I had the task to namely to find out which youth coaching offered on site at Backbone’s. Another eight work on developing education perspectives, services is in charge in the relevant district, to young people were assessed, but could not while the colleagues of Backbone addressed arrange an appointment and to accompany be admitted as they did not belong to the problems such as housing, residence status, the young people to the first appointments. target group of youth coaching. At least, we legal advice, learning support, management We love Thomas and his work (-:)!” were able to give them essential information of conflicts in social environments as well as and we tried to refer them to other servi- physical and mental health. Fabian Reicher, social worker at Back Bone – ces offered. Out of the 29 young people Mobile Youth Work assessed, 22 were male and 7 female. Thomas Faul, youth coach Out of the young people counselled in youth coaching, six were referred to the competent youth coaches at their schools and initial ses- sions were arranged for them. The objectives and documents developed were passed on. In 2016, six young people succeeded in tests

48 49 Co-operation projects

50 51 Co-operation projects

ESF/BMB professionalisation project possible to continue the development activi- ESF/BMB professionalisation project took place in focus groups and further mee- MEVIELpro “Multilingual – Diverse” ties of the development partnership MEVIEL MIKAprof tings were held with employees of the part- from April 2015 on thanks to national bridge ners Frauen aus allen Ländern, das kollektive Basic education professionals working with funds provided by the Federal Ministry of In the MIKA network partnership (http:// and Danaida. young people and young adults need a broad Education (BMB). www.netzwerkmika.at/) managed by the Al- range of competences. MEVIELpro offers MEVIEL stands for multilingual (“mehrspra- fazentrum for migrants of lernraum.wien in Initial findings and results of this work were further training and specialisation for the chig”) and diverse (“vielfältig”) while [aljes- the context of Vienna’s Adult Education Cen- tested in a pilot ICT literacy 1 course held by wide field of transculturalism and multilingu- ser] means bridge as bridge funds were used. tres two employees of Integrationshaus co- Integrationshaus. The pilot course was made alism. The participants may enrol either for In co-operation with Vienna’s Adult Educa- operated with the association B!LL (Linz), das up of 80 teaching units and was attended individual modules or for the entire course. tion Centres (lernraum.wien and JUBIZ of kollektiv (Linz), the association Verein Frauen by 10 persons. Within the framework of the Seven of these modules were held in the Adult Education Centre of the Ottakring aus allen Ländern (Innsbruck), the association MIKA conference on basic education and ICT 2016: district) and the association Piramidops, this Danaida (Graz) and the association Frauen- held in Graz in October 2016, the materials project continues to work on making scienti- service Graz. developed were already presented and dis- • Module 3: Gender in the context of ba- fic findings on multilingualism easily accessib- cussed with the participants in a workshop. sic education for young people le and usable in educational and counselling Since July 2015, this network partnership has • Module 4: Multilingualism in basic edu- practice with the aim of sustainably impro- organised professionalisation activities un- cation teaching ving the education opportunities of young der the heading “MIKAprof” that focus on BMB co-operation project MIKAplus • Module 5: Transculturalism in training migrants in Austria. further training for basic education professi- and education onals. In addition to these training activities, In addition to the professionalisation activities • Module 6: Learning from and with The outcome of MEVIEL[aljesser] advocated Integrationshaus co-operates in the develop- implemented under MIKAprof, it was also young people that the challenges of (migration-related) ment and implementation of a nation-wide possible to continue the development acti- • Module 7: Trauma as well as principles super-diversity should be accepted and con- training course for basic education profes- vities of the MIKA network partnership from and methods of teaching structively handled in education and coun- sionals that was launched in the autumn of April 2016 on thanks to national bridge funds • Module 8: Learning counselling / educa- selling processes so that multilingualism and 2016 and intensively deals with the topic of provided by the BMB. In this context, two tion counselling / social counselling diversity are resolutely recognised and susta- digital and media literacy in basic education employees of Integrationshaus worked on the • Module 9: Racism, discrimination and inably enshrined as a contribution to educa- for migrants. topics of evaluation in basic education, lear- non-discrimination tional equity. ning German without writing and ICT appli- In the field of further training three rounds cations in basic education together with the At the end of module 9 the first round of ME- In addition to ensuring the overall co-ordina- of the course Migrants with basic education same partners as in MIKAprof. VIELpro was completed. The second round tion of the project, an employee of Integra- needs in focus took place in 2016 (2 in Vien- will be implemented in 2017. The concept tionshaus manages the sub-project “Further na and 1 in Linz). In total, this course reached Integrationshaus focused on evaluation and of the programme is based on three levels: development of training contents for multi- 30 basic education professionals. tested evaluation materials and methods that Self-reflexion, theoretical background of the lingual learning assistance in tandem” that were developed by das kollektiv in line with subject and methodological, didactic imple- performed an in-depth analysis of the data In the field of education the newly developed selected “principles and guidelines for basic mentation in practice. In addition, the trai- material collected in the DP MEVIEL from MIKABAAL course was launched with the education courses” in its own basic education ning sessions also offer room for exchanging 2012 to 2014 to research the application of kick-off module at Integrationshaus in No- courses. This development and testing work experiences and developing new ideas. multilingual resources in learning processes. vember 2016. Nineteen persons attend this was preceded by theoretical reflections on education course. how evaluation can be used without being an The findings were input into several techni- instrument of power and without triggering BMB development project cal articles and presentations as well as in the In the third field of digital and media literacy opposition. MEVIEL[aljesser] re-design of training contents for multilingual in basic education for migrants the focus is on learning support tandems. the interrelation between the development Questionnaires written in simple language In addition to the professionalisation activities In 2017 basic research will continue and the of reading/writing skills and digital skills. In and using symbols were tested to evaluate implemented under MEVIELpro, it was also new training contents will be tested. 2016, teaching was observed, discussions the principles “basic education puts a focus

52 53 Co-operation projects on students”, “basic education is a dialogue ring the regular Austrian education system or In July we started with four counsellors, one counsellors and discuss the personal and fami- and a two-way process” and “basic education the labour market. administrative clerk and a sub-project mana- ly situation of the participants as well as their is critical to knowledge”. Additionally, a list of ger, and in August the team was already al- professional expectations and objectives. On criteria and a criticism indicator were tested Integrationshaus employs a sub-project ma- most complete. A speedy start was dictated: average, the participants receive two hours of where the students themselves define criteria nager, an administrative clerk and nine coun- in three stages more than 1,000 young people counselling per month with the duration of for a good course and subsequently evaluate sellors who provide accompanying socio- took part in a two-day initial clearing from July counselling varying as necessary during the the course along with a picture/text feedback pedagogical advice as well as education and to September. individual phases of participation. sheet that was developed for getting immedi- vocational counselling together with emplo- ate feedback on a specific teaching unit or ac- yees of equalizent and abz_austria at Buchen- This clearing included assessment tests for Key topics of counselling are reflections on the tivity. The findings obtained will be integrated gasse in the 10th district. In 2016, Integrati- German, mathematics and English as well as course, problems and conflicts in the course, into the materials and published on the MIKA onshaus counselled and supported 322 young a detailed admission interview for clarifying questions on the asylum procedure, problems website in 2017. people (273 men and 49 women). personal backgrounds and objectives. In ear- in the accommodation facilities, health condi- ly August courses started with the first 280 tions, especially psychological issues and trau- Slightly more than half of them had a pending young people. matisation, assistance in dealing with public StartWien – the Youth College asylum procedure, slightly less than half of authorities and agencies, discussions on the them were recognised refugees, were granted As it was only possible in September to move education system and the offering in Vienna, StartWien – the Youth College is a school-like subsidiary protection or had another residence into the two premises at Buchengasse and planning of the next educational or professi- education project for young refugees and mi- title. Roughly half the young people came Spitalgasse, the clearings and the first month onal steps, support in applying for follow-up grants aged 15-21 years that is implemented from Afghanistan, followed by Syria, Iraq, So- of the courses took place at various Adult measures, help in the preparation of applica- by 9 organisations (Adult Education Centres, malia, Iran and other countries. Education Centres. The initial phase was cha- tion documents and in the application proce- WUK, Integrationshaus, Interface, Vielmehr!, racterised by make-shift solutions and a scar- dure. Caritas, abz_austria, equalizent, BPI) at two To offer first-language advice especially to city of rooms and resources. The focus was on locations. Overall, 1,000 places are offered, those participants whose command of Ger- coping with setting up the project. Regardless On account of the war and flight experiences i.e. 500 at each site. man is still poor, the counselling team of In- of their function, team members pitched in made, many young people suffer from post- tegrationshaus also includes 2 native speakers wherever necessary – counsellors assisted in traumatic stress disorders and other mental The focus is on the acquisition of the German of Farsi and one native speaker of Arabic. trainings, trainers helped with admission in- conditions. The existing co-operation with language with courses ranging from literacy terviews – as the common objective was most Esra which offers psychiatric clarification and training to the B1 level; mathematics, English, At the beginning of the year our counsellors important. therapy as well as psychological support for IT and professional orientation are taught as and their colleagues from the other eight or- our participants is frequently used in this con- well, along with subjects such as health and ganisations of the consortium were already Thanks to the enormous commitment of the text. social issues, creativity and design as well as busy developing, designing and submitting team members, all clearings and the start of critical participation. the project application for StartWien – The the courses went smoothly and the project be- In parallel to training, the young people re- Youth College. This education project for came fully operational with 1,007 participants Case example ceive education and vocational counselling young refugees who are already beyond the in October. as well as socio-pedagogical advice. Based on age for compulsory schooling is to close a gap Through the Public Employment Service, Wa- their personal situation, the participants recei- in the training offered – this is a project dear After the setup phase, the focus shifted to the heedullah A. applies to the Youth College in ve support in their personal and social affairs, to our heart. When the consortium received development of structures and processes as August and starts in a B1 group in September. in contacts with public authorities and agen- the approval of the grant in early June, eve- well as the development and implementation He is 21 years old, comes from Afghanistan cies, on problems in their course as well as rybody was very happy – and there was a lot of standards for counselling and documenta- and has been in Austria for four years. He re- conflict management and crisis intervention. to be done: employees had to be recruited for tion. gularly sees his counsellor; his main objective the project’s launch on 8 June, equipment had is to gain a foothold professionally. Sometimes On average, the participants stay in the pro- to be organised, rooms had to be found, the Upon entering a course, each participant is he needs help in dealing with Municipal De- ject for nine months with the objective of project’s launch had to be prepared and much assigned to a counsellor. The initial session partment 40 or the tax office. He makes good acquiring all the knowledge required for ente- more. serves to clarify the role, services and tasks of progress in the course and gets along well

54 55 Co-operation projects with his trainers and the other participants. care for children living at Integrationshaus and Our motto is: His counsellor intensively works with him on in its neighbourhood. Special attention is gi- “Every child needs three things: They need professional orientation and the options offe- ven to learning German as a second language tasks through which they can grow, they need red by the Austrian education system. It turns and on raising intercultural awareness. role models as an orientation and they need out that Waheedullah wants to take an app- communities of people in which they feel safe renticeship with consideration being given to Based on Montessori-oriented learning ma- and cared for.” an apprenticeship in the first labour market terial, the children get positive recognition, and intensive skilled-labour training. With as- which may not have been possible in verbal Prof. Gerald Hüther sistance from his counsellor he prepares appli- form when they entered the kindergarten The infrastructure of the kindergarten is co- cation documents and starts the application due to initial language barriers that may have funded by donations. process in January. To support these efforts, existed. With this reassurance, they gain self- he takes part in a mentoring programme for confidence and security. apprenticeship seekers. The children are taken care of in a kindergar- In the course, he makes good progress and ten group (3- to 6-year-olds) and in a “family passes the B1 exam in January. After great ef- group” (1.5- to 6-year-olds) in which social forts, he has his first interview with a plumber. competences, such as appreciation, accep- Unfortunately, he does not get an apprenti- tance, tolerance and helpfulness, are practi- ceship. ced. Waheedullah uses all opportunities offered, Linguistic diversity is particularly great: 9 diffe- takes part in information events and days of rent nations meet here! practical work experience and applies to vari- The kindergarten team is made up of four ous companies and providers. qualified kindergarten teachers and two assis- tants as well as one civilian servant. In March he has an interview with a large fur- niture store on internal logistics training. The The common language spoken in the kinder- interview goes well, Waheedullah is highly garten is German. Thanks to linguistic diversi- interested and the company appreciates his ty, parents and children can also be supported friendly and open nature. A few days later, in the Romanian, English and French langua- he gets good news: the furniture store admits ges. In the elementary segment, the targeted him to intensive skilled-labour training via an promotion of language skills is a must. implacement foundation. Those children who have major difficulties Co-funded by the European Social Fund, in using the German language are suppor- the Public Employment Service Vienna, ted in small groups. Many simple language Municipal Department 17 and the Vienna exercises, such as games, nursery rhymes and Social Fund with the support of the Vien- songs, systematically expand the vocabulary na Employment Promotion Fund. and verbal skills. Learning by moving allows the children to improve and broaden their Co-operation project: Kinderfreunde knowledge in a playful way. kindergarten

The kindergarten managed by Kinderfreunde Vienna offers multilingual pedagogical child

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58 59 Honorary activity

Voluntary commitment evenings, the 24 participants received relevant education partners (four women, four men). taining the quality of advice in spite of the information on the life settings of refugees Similarly to the BAJU project, the participants significantly increased counselling needs of Since the opening of Integrationshaus, vo- ranging from issues related to residence titles of BAJUplus also had access to voluntary asylum seekers. lunteers have supported our work in various to the psychosocial situation and specific as- education partners. These nine education projects. They are an important resource in pects such as German as a second language, partners were trained in six workshops on the day-to-day operations of our organisati- diversity and intercultural competence as well different subjects and were offered reflection on. The provision of training and support to as country portraits for Syria and Afghanistan. meetings. The young people were happy to volunteers has formed part of many projects After the end of the course, 18 participants accept the support of the education partners for many years. Many services could not be who had met the requirements received a and co-operation in the partnerships was so provided without the help of volunteers! certificate. After completing the course, they fruitful that some of them continued even af- took charge of providing support to individu- ter the end of the measures. Their fields of activities are very diverse in the als or families. They help them in language individual departments. In 2016, a total of learning, arranging leisure activities, in the Upon the arrival of thousands of refugees around 250 volunteers were active for Integ- learning group for primary school children, Mentors in the JAWAnext7 project in September 2015 at the latest, I felt for rationshaus in different projects implemented in the women’s group or in activities of child the first time that I formed part of a major in four out of six departments – in psychoso- psychology. For many years, a special aspect of JAWAnext historic change. Like many Austrians at that cial care, social counselling, socio-pedagogical In parallel to the course, an experienced social has been that the young people are supported time, I felt powerless in view of the situation. residential facilities, labour-market and basic worker provided continuous mentoring to the by voluntary mentors who are trained within I wanted to “help”, which initially was limited education projects, provision of legal advice volunteers who were already active. the framework of the project. Out of 30 parti- to a few stints distributing food and handing and at events. cipants, 20 used this service. Sixteen commit- out clothes to arriving refugees. In the wish Many volunteers assist their families over se- ted persons worked as mentors. Their private to do more and to engage in a more susta- In response to the changed situation in the veral years, frequently even after they moved networks were very helpful for finding work inable cultural exchange I finally contacted field of refugee work, several new projects out of Integrationshaus. Many lasting friend- and apprenticeships. Integrationshaus in the spring of 2016. I felt were launched at Integrationshaus that also ships have developed out of these activities. the need to make my personal, small contri- resulted in a higher need for and new fields of All the volunteers always have the opportunity In all the projects, the newly trained volun- bution in the current situation. At that time activities for civil society involvement. to reflect on open issues with the care workers teers worked side by side with persons who I worked on producing costumes for various In addition to the well-proven training and responsible for the families or the course co- already volunteered in previous years. Many of theatre productions so that it was a natural mentoring of volunteers in existing projects, ordinator who is an experienced social worker the volunteers have supported Integrations- choice to input my sewing and handicraft work focused on the development of two in order to prevent stressful situations before- haus (additionally) by working at our events, skills as my contribution. new projects and training rounds (the spon- hand. such as the Refugee Ball, the “Lachen hilft” I was offered the opportunity to organise a sorship project Side by Side and the training of gala and the wine auction. sewing course within the framework of the buddies for the Counselling Centre of Integra- women’s group. From September on, I also tionshaus) as well as the expansion of the on- Education partners in the BAJU and BAJU- attended the buddy course organised for the going BAJU project (BAJUplus) and the estab- plus projects Volunteers in the legal advice unit residential facility. lishment of cross-departmental co-ordination The women’s group of the residential facility for all volunteers. To optimally support the young participants of In the legal advice unit, prospective lawyers has provided the setting for weekly exchan- BAJU, we train voluntary education partners. support the work of the two full-time em- ges among the female residents for many They are to actively support the young people ployees. Their tasks require not only strong years. In addition to conversing in German, Buddy course and continuous support of at the linguistic, technical and cultural levels. commitment but also detailed specialised the women and employees learn various volunteers in psychosocial counselling Within the framework of the course that star- knowledge of this highly complex legal bran- handicraft techniques from each other. ted already in autumn 2015, two reflection ch of law so that the volunteers are already After a call for donations, the group received As every year, there was again a course for meetings were held and ongoing support very advanced in their studies. After a sound five functioning sewing machines. The course volunteers – our “buddies” – within the was provided to the partnerships in 2016. The breaking-in phase, they soon work rather au- took place on 20 Thursdays from 2.00 to framework of the residential facility. On 13 young people were assisted by eight voluntary tonomously and thereby contribute to main- 4.30 p.m.

60 61 Honorary activity

After a few teething troubles related to products look more professional. to have been part of this motivating and available for questions and discussions to tackling language barriers and reconciling dif- dignified solidarity among women. both the young people and their sponsors. ferent expectations of the participants, work On 2 December 2016, the sewing room tur- Next year, reflection meetings will comple- went well. Before each session, I prepared ned into a market place and party location. Salomé Ritterband, volunteer ment the support offered. There are also plans a project – accessories that did not have to The women had prepared delicious snacks for additional opportunities for contacts and be adjusted to individual sizes. Ready-made and donned their most beautiful outfits. They exchanges outside Integrationshaus since a paper patterns and sewn models turned out positioned themselves proudly behind the different setting might raise the variety of to- to be the best method for giving the entire tables eagerly made up by the young girls to pics addressed. group rough explanations. showcase the sewn and crocheted products that were on sale against donations. The After we had stumbled along to cheerfully bazaar was an unforgettable experience for Buddy project for the Counselling Centre sew bags, aprons and pencil cases, calls for me since it was the first time that I was able producing clothes that had been there right to talk with the women and team members New projects in volunteer work Due to the strong rise in the numbers of from the start became louder again. This in a really relaxed and exuberant atmosphere. asylum seekers and refugees receiving basic raised new challenges for me: the women A positive aspect that should not be undere- Side by Side sponsorship project welfare support, the Counselling Centre also had different sizes and quite specific ideas stimated was the money earned: the women needed additional help from volunteers. In a for clothes. Luckily, we were able to purchase had received a respectable amount of 1,500 The objective of the project was and is to pro- first step, the tasks to be taken over by them additional, suitable textiles and materials euro all together. The team responsible for vide the unaccompanied under-age, minor were clarified with the counsellors and in a using the leisure funds of the women. the group thought it would be best to use refugees living in the three residential groups second step, trainings were developed to pre- part of this money to treat the women to a of Caravan 1, Caravan 2 and Caravan 3 with pare volunteers for these tasks and the search After a one-month summer break we started pleasant moment of luxury that they hardly voluntary sponsors who accompany them on for people interested began. with an accessory that is currently very popu- were able to enjoy otherwise – a great dinner part of their journey through life. Therefore, lar among “hipsters” and “bobos”, i.e. a kind at a nice restaurant. we had to address committed people, train The tasks of the buddies primarily were to sup- of bag that we gave the name “bobo back- them to become sponsors, arrange and sub- port education and language acquisition, ori- pack”. In the wildest combination of patterns At the end of January, we finally met at the sequently support the sponsorships. entation in Austria (through excursions, wal- and colours, backpacks were produced in ap- Kurdish restaurant “Karwan’s Küche” to The optimal selection of sponsors was particu- king tours through the city, leisure activities...) proximately six hours. Carefully, the women exchange part of the well-earned money for larly important since a higher number of very and to help the counsellors by accompanying gave the finishing touch to their products. I good food and high spirits. We had a room young, frequently under-age refugees who clients (after a detailed briefing) and in loo- illustrated the sequence of the individual ma- for ourselves so that we moved the tables needed special attention lived in the residen- king for flats and work. Buddies took over the nufacturing steps by means of paper patterns after the oriental buffet to make room for a tial groups. Hence, we held detailed clearing accompaniment of individual persons. and half-sewn specimens, and the women dance floor. More and more women started meetings with 12 potential sponsors. Three and girls helped each other. It was now that I to dance to the rhythmical Afghan, Iranian of them were men, five had migration back- In two groups, a total of 24 volunteers were really enjoyed the course and the participants and Chechen songs, which revealed some grounds or experiences themselves and they trained with three evenings being arranged had become more self-reliant. All the women hidden talents. At the end of the evening, were aged between 21 and 60 years. Thus the for both groups together in order to promote had considerably improved their command of we also danced to the good old Blue Danube sponsors were very diverse, which has been exchanges among them. Ten participants of German since the start of the course. Waltz. very beneficial for discussions in the group. the first training course began to fulfil their Out of the 27 children and young people li- tasks in 2016, and those of the second course In a next step, we started to produce acces- The women and girls concluded the evening ving in the three residential groups eleven will start working in 2017. sories for the winter bazaar – bags, aprons, with the words that this had been one of the wanted to get a sponsor and ten sponsorships In contrast to other projects, the contacts to mobile phone pouches, crocheted caps and happiest days of their lives – and indeed, I were arranged (with a couple serving as spon- the asylum seekers do not take place in faci- scarves as well as – of course – the “bobo” will also remember it as the joyful completion sors together in one case). lities of Integrationshaus, which raises special backpacks. Soon somebody had the idea to of an inspiring journey. These few months The sponsors were prepared for their tasks in requirements for supporting the buddy pairs print special Integrationshaus logos, which brought so many challenging, moving, funny a training series on seven evenings. In week- and maintaining contacts. Therefore, the co- boosted motivation and made the handmade and always enriching moments – I am happy ly consultation hours, the co-ordinator was ordinator is available to the buddies in week-

62 63 Honorary activity ly consultation hours and by appointment as well as in monthly reflection meetings (from October 2016).

In the next year, training for buddies and spon- sors will be merged in a modular system. As a result, prospective buddies of the Counselling Centre and sponsors will get the opportunity to get to know each other and benefit from mutual contacts and exchanges.

Co-ordination for volunteer activities

The objective of creating a co-ordination point was to have a contact person for all volun- teers and their concerns and thereby integ- rate them better into the overall structure of Integrationshaus. However, another aim was to provide support and, if possible, reduce the burden for many project managers who were in charge of assisting and mentoring volun- teers previously.

The co-ordinator is the person for initial con- tacts ensuring that persons interested and applicants have easy access and get a good general overview of different fields of work. She is responsible for maintaining the website and various platforms, takes part in networ- king meetings and the Volunteer Fair, takes care of address management and documenta- tion, works on an overall overview of services, projects and events related to volunteers in refugee work in order to keep the volunteers and the spe- cialised departments informed of current de- velopments and important issues. There are plans for distributing a newsletter, intensifying co-operation between projects as well as joint events for all volunteers in future.

64 Contacts

Integrationshaus Contact: Robert Huemer Thank You! Engerthstraße 163 Tel.: 01/212 35 20 ext. 27 1020 Vienna Mail: [email protected] Many thanks to all donors! In 2016, they Integrationshaus was awarded the In-house information center Tel.: 01/212 35 20 ext. 13 Education departement again supported Integrationshaus and the- Austrian Spendengütesiegel Contact: Martin Wurzenrainer reby enabled us to continue successfully our Tel.: 01/212 35 20 ext. 46 Managing director of Integrationshaus Mail: [email protected] projects for refugees and migrants. Organisations awarded the Austrian Spen- Andrea Eraslan-Weninger We would like to express our gratitude for dengütesiegel (seal of quality for charitable Tel.: 01/212 35 20 ext. 11 Contact: Mario Dirlinger your donation and hope for your further sup- donations) are obliged to ensure transparen- Mail: [email protected] Tel.: 01/212 35 20 ext. 103 Mail: [email protected] port because, without your help, we would cy for their donors, the general public, state Management Assistant not be able to continue our work at Integrati- agencies, grantors and partners. They meet Simone Gebhart Language aquisition courses, BAJU & BAJUplus onshaus in this form. objective and verifiable standards in raising Tel.: 01/212 35 20 ext. 12 Contact: Stefan Schoretits We also owe many thanks to the volunteers. and managing funds. For further information Mail: [email protected] Tel.: 01/212 35 20 ext. 44 Mail: [email protected] Committed volunteers provide significant as- on the Spendengütesiegel, please see the Link Psycho-social care departement sistance in the implementation of our support, www.osgs.at (in German only). Contact: Lydia Krob „Mom learns german“-course, F.U.T.U.R.E.-Train education and event projects. Volunteers are Since its establishment, Integrationshaus has Tel.: 01/212 35 20 ext. 21 Contact: Andrea Schoberleitner Mail: [email protected] Tel.: 01/212 35 20 ext. 57 also active in rendering services to residents, committed to the responsible management of Mail: [email protected] in particular with regard to language lear- donations. first flat ning, leisure activities, learning assistance for Contact: Emira Ulrich JAWAnext Tel.: 01/212 35 20 ext. 25 Contact: Roobina Ghazarian children and supporting young people from Mail: [email protected] Tel.: 01/212 35 20 ext. 58 the Caravan project. Volunteers also act as Tax deductibility of donations Mail: [email protected] mentors and education partners for young Social education refugees and migrants who participate in the Donations made to Integrationshaus have Caravan Co-operation projects next Contact: Maria Binder co-operation projects MIKA / MEVIEL JAWA and BAJU projects. been tax deductible since 2009! Registration Tel.: 01/212 35 20 ext. 86 Contact: Martin Wurzenrainer number SO1272. [email protected] Tel.: 01/212 35 20 ext. 46 Their task is to accompany young people du- The website of the Austrian Federal Ministry Mail: [email protected] einewelt-wg ring their education and to foster their lingu- of Finance provides further information on Contact: Dagmar Brus StartWien - The youth college istic, vocational, cultural and personal deve- the new rules for the tax deductibility of do- Tel.: 01/212 35 20 ext. 92 Contact: Angela Hochwallner lopment. nations! [email protected] Tel.: 01/212 35 20 ext. 96 Many thanks also to all the artists! Since the http://www.bmf.gv.at/Service/allg/spenden Mail: [email protected] Counselling departement start of our activities, numerous artists have (in German only) 1020 Vienna, Schweidlgasse 38 Co-operation project Kinderfreunde-Kindergarten performed at charity events for Integrations- Contact: Roberta Schöberl haus and their manifold support has become Counselling centre fo asylum seekers and refugees Tel.: 01/212 35 20 ext. 14 receiving basic welfare support Mail: [email protected] an essential element for our organisation. And Contact: Pakize Ergün many thanks to all sponsors. Many of them Tel.: 01/33 44 592 ext. 10 Public relations and fundraising have stood by our side for many years. Mail: [email protected] Public relations, events and guided tours Contact: Niki Heinelt Legal advice unit Tel.: 01/212 35 20 ext. 66 Many thanks to the grantors and partners Contact: Michael Weiss Mail: [email protected] awarding contracts to us. Without grants and Tel.: 01/33 44 592 ext. 23 cost refunds from the regional, national and Mail: [email protected] Fundraising and sponsoring Contact: Gabi Ecker international level, Integrationshaus would Educational counselling departement Tel.: 01/212 35 20 ext. 35 not exist! Many thanks for the financial re- 1020 Vienna, Handelskai 388 (Eingang: Wehlistraße 299) Mail: [email protected] sources provided and the co-operation in pro- Stiege 8 / 6. Stock / Top 861 Honorary activities ject implementation characterised by a spirit Contact: Yasmin De Silva Contact: Sonja Scherzer of partnership! Tel.: 01/212 35 20 ext. 43 Tel.: 01/212 35 20 ext. 64 Mail: [email protected] Mail: [email protected]

66 67 Imprint

Published by: Verein Projekt Integrationshaus, Engerthstraße 163, 1020 Vienna, Austria, ZVR 547408906, Tel.: +43 (1) 2123520, Fax: ext. 30, E-mail: [email protected], www.integrationshaus.at Responsible for the contents: Andrea Eraslan-Weninger Edited by: Niki Heinelt Layout and production: scharf_net, Agentur für Kommunikation GmbH Photos: Lukas Beck

Published in: Vienna,Septembre 2017, Printed by: gugler* print Donations: Bank Austria, IBAN: AT20 1200 0006 7113 0300, BIC: BKAUATWW or PSK, IBAN: AT05 6000 0000 9191 6000, BIC: OPSKATWW

For further information on the Spendengütesiegel (seal of quality for charitable donations), please see www.osgs.at – Donations made to Integrationshaus have been tax deductible since 2009! Reg.No.: SO1272

Cradle to Cradle Certified™ eco-effective printing products innovated by gugler*. Unser besonderer Dank gilt Barbara Stöckl/KIWI-TV. www.gugler.at

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