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Technology How It Has Streamlined the Workplace MOBILITY & CUSTOMER EXPERIENCE / MOBILITY MATTERS: TECH & TRAVELERS / MARKET: TWIN CITIES / DESTINATION: HONG KONG Magazine of Worldwide ERC® December 2019 TECHNOLOGY HOW IT HAS STREAMLINED THE WORKPLACE ROBOT AT YOUR DESK CHANGING THE MOBILITY TEAM DYNAMIC BIG BROTHER ISN’T JUST WATCHING PRIVACY ISSUES IN REAL ESTATE WORK PERMIT ALTERNATIVES As the leader in household goods moving, United is once again leading the way with new tariff simplification. Contact your United representative about the new simplified tariff and the benefits to you and your organization. We stand above the rest. The largest fleet. The biggest coast-to-coast network. The first choice among corporate relocation professionals. To learn more, call United at 800-283-5717 or go to unitedvanlines.com/Mobility United. America’s leader in corporate moving. United Van Lines, LLC/U.S. DOT No 077949 scan to request Introducing our bot, Igor. a solution He helps us with the little things so we can spend more time on the important things ... like you! WE DO MORE WITH IGOR. ® ®2019 American International Relocation Solutions, LLC Contents FEATURES PG 40 THE ROBOT AT YOUR DESK PG 50 THE Rx FOR CX? By Robert Smith By Jill Heineck, SCRP How do companies integrate this new Leveraging customer experience data technology into their businesses, teams, can help you realize noticeable bottom- and corporate structures? line results. PG 46 BIG BROTHER ISN’T JUST WATCHING PG 56 MORE LEEWAY THAN YOU THINK … HE’S LISTENING By Irene Boccardo By Bill Mulholland, SCRP, GMS Work permits aren’t always necessary Smart technology brings larger privacy when sending employees overseas—if issues into the real estate industry. companies are willing and able to tailor their approach. PG 48 MOBILITY MATTERS By Jon Ferguson PG 58 DESTINATION PROFILE: HONG KONG Tracking travelers, luggage, and more. By Sharon E. Michnay, CRP, SGMS Unique history, strategic position, and prominence in finance and trade. COVER STORY PG 34 HOW TECHNOLOGY HAS STREAMLINED THE WORKPLACE By Heather Larson Digital automation has changed just about every facet of employment. 2 Mobility | December 2019 A world of difference in immigration AtAt Fragomen,Fragomen, wewe don’tdon’t justjust ffacilitateacilitate iimmigration—wemmigration—we ccreatereate oopportunities.pportunities. FFromrom iindividualsndividuals and small local businesses to the world’s largest companies, we support all of your immigrationn needs, all over the world.orld We are internationallyy llocal—witho officess in the hheart of each regiong on and services stretchinging around the world. NNoo mmatter where you’ve ccomeo from, or where you’re going next, Fragomen is here to propel you fforward.or www.fragomen.com Fragomen has more than 50 offices and serves more than 170 countries worldwide. Tech-led Solutions A Commitment to Diversity Attorney Access Top Tier Knowledge & Expertise Client-focused Approach To Service EXCELLENCE Let us help your organization reach its global potential. Today’s unpredictable immigration climate requires flexibility, experience, and a commitment to putting you first. Wherever your business takes you – in the U.S. or around the world – your Foster team reaches to deliver full immigration support. Visit us at fosterglobal.com to learn more. Contents COLUMNS Worldwide ERC® Karen Cygal PG 8 PERCEPTIONS Senior Vice President, Product Development Gifts of Friendship Chris Wilson, SGMS-T Vice President, Research & Education PG 26 GOVERNMENT AFFAIRS Foreign Earned Income and Kristin White Senior Manager, Content Foreign Housing Exclusion EDITORIAL/DESIGN/MEDIA SALES PG 28 MARKET SUMMARY: MINNEAPOLIS–ST. PAUL The YGS Group Ashley Reid, Senior Managing Editor By Kelly Calvert, CRP Steve Kennedy, Senior Editor Beth Hughes, Copy Editor Charity Fox, Account Manager Melissa Wiedemann, Photo Editor DEPARTMENTS Serena L. Spiezio, Creative Director PG 6 CALENDAR OF EVENTS Megan Meckley Hacker, Art Director Jack Davidson, EVP PG 10 TIPS & TRENDS Zack Buchanan, National Sales Manager 5 Tips for Communicating Across [email protected] +1 717 430 2291 Generations in the Workplace Heather Macaluso, Account Executive By Sabra Brock, Ph.D. [email protected] +1 717 430 2224 PG 13 AROUND THE WORLDWIDE ERC® PRINTING In Case You Missed It (ICYMI) The YGS Group ® York, PA Worldwide ERC Front Page Executive Spotlight Collective Wisdom ABOUT WORLDWIDE ERC® YP40 Worldwide ERC® is the workforce mobility association for professionals who oversee, manage, or support U.S. domestic and international employee transfers. The PG 30 THE NUMBERS organization was founded in 1964 to help members 2020 State of IT overcome the challenges of workforce mobility. OUR PURPOSE PG 67 ADVERTISERS’ INDEX We empower mobile people through meaningful connections, unbiased information, inspired ideas, and solutions. PG 68 INDUSTRY INSIGHTS HR Professionals Survey Spotlights Need to Evolve Global Mobility By Neha Mirchandani worldwideerc.org | Mobility 5 MOBILITY Vol. 40 No. 12 • December 2019 EXECUTIVE COMMITTEE Chairman of the Board Calendar of Events SCRP, SGMS-T Sue Carey, Baird & Warner, Chicago, Illinois, USA DECEMBER 2019 Chair-Elect Edward Hannibal, GMS The State of U.S. and Global Immigration: A Comprehensive Deloitte Tax LLP, Chicago, Illinois, USA Review of 2019 and Look Into 2020 3 December Vice Chair – Finance Robert Brezosky Webinar, sponsored by Envoy Global The Walt Disney Company, Burbank, California, USA worldwideerc.org/webinars Vice Chair – Talent Community Andrew P. Walker, GMS-T FEBRUARY 2019 EY, New York, New York, USA Frankfurt Mobility Summit 2020 President and Chief Executive Officer 12 February Peggy Smith, SCRP, SGMS-T Worldwide ERC®, Arlington, Virginia, USA Frankfurt worldwideerc.org/events-conferences BOARD OF DIRECTORS Merritt Q. Anderson San Francisco, California, USA MARCH 2020 Erik Eccles Singapore Summit 2020 Urbandoor, San Francisco, California, USA 26 March Kerwin Guillermo Singapore Hewlett Packard Enterprise, Singapore worldwideerc.org/events-conferences Heather Henry Netflix Inc., Los Gatos, California, USA Shanghai Summit 2020 Gustavo Higuera, CRP, GMS-T 31 March Weichert Workforce Mobility Inc., Miami, Florida, USA Shanghai Sigrid Nauwelaerts worldwideerc.org/events-conferences Johnson & Johnson, Beerse, Belgium Shelby Wolpa MAY 2020 InVision, Austin, Texas, USA Americas Mobility Conference 2020 EX-OFFICIO DIRECTORS 13–15 May Chairman, Foundation for Workforce Mobility Robert L. Giese, SCRP, GMS Houston Sterling Lexicon, Jacksonville, Florida, USA worldwideerc.org/events-conferences PAST CHAIRMAN Robert J. Horsley OCTOBER 2020 Fragomen Worldwide, Santa Clara, California, USA Global Workforce Symposium 2020 28–30 October Mobility (ISSN 0195-8194) is published monthly by Washington, D.C. Worldwide ERC®, 4401 Wilson Boulevard, Suite 510, worldwideerc.org/events-conferences Arlington, VA 22203-4195, +1 703 842 3400. Mobility examines key issues affecting the global mobility workforce for the benefit of employers and firms or individuals MAY 2021 providing specific services to relocated employees and Americas Mobility Conference 2021 their families. The opinions expressed in Mobility are those of the authors and do not necessarily reflect the opinions 24–26 May of Worldwide ERC®. Mobility is printed in the United States San Francisco of America. Periodical postage paid at Arlington, VA, and worldwideerc.org/events-conferences additional mailing offices. Worldwide ERC® members receive one annual subscription with their membership dues. Subscriptions are available to both members and nonmembers at $48 each per year. Copyright ©2019 by READ ALL ABOUT IT! Worldwide ERC®. All rights reserved. Neither all nor part of the contents published herein may be reproduced in any form without written permission from Worldwide ERC®. About what? That’s our question for you! Send your suggestions for topics you’d like to read about in Mobility to [email protected]. POSTMASTER: Send address changes to Mobility, Worldwide ERC®, 4401 Wilson Boulevard, Suite 510, Arlington, VA 22203-4195. 6 Mobility | December 2019 2019 U.S. NEWS – BEST LAWYERS® “LAW FIRM OF THE YEAR” IN IMMIGRATION LAW IN AMERICA BALGLOBAL.COM Berry Appleman & Leiden LLP 2400 N. Glenville Drive, Building A Richardson, TX 75082 Copyright © 2019 Berry Appleman & Leiden LLP PERCEPTIONS Gifts of Friendship t’s always hard to leave the faces we’ve grown to love, the hearts and minds of people who are individually so unique and collectively so special … to know that we won’t be seeing some familiar names in our email as often or regularly hearing a voice on a call that never failed to make us smile. Ours is an industry that is more than a gathering of colleagues. It is a family that we have made together over time, and in my near-decade of leading Worldwide ERC®, I saw this approach woven into every exchange. In every volunteer meeting and at I ® every Worldwide ERC event, there is a “family feel.” In each interaction and solution in which two or more mobility professionals put their skills together to solve a challenge, we came together like family—and in the process, we improved the experience for an employee and their loved ones. That doesn’t happen just because we’re doing business. It happens because we care: about our work, about each other, about those we serve. Over these years, I’ve spent a lot of time out in the field, sharing our mobility story in countries on nearly every continent. No matter where I went in the world, all of you—colleagues I knew or whom I was getting to know—were there to greet me, to proudly host me in your region, to share what you loved about your hometown or adopted city, and to teach me about the local culture, from New York to New Delhi. You welcomed me as a family member. And whenever we reached out to each other, no matter how long it had been since we’d connected, it was as if no time had passed between us. I have always felt the same warmth, kinship, and kindness everywhere I travel. And as I move forward to my next adventure, I hope I have given that same affection, thoughtfulness, and hospitality to those who engaged with me.
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