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The New Relocation, a to Z What’S Changed in Mobility? Everything Worldwideerc.Org February 2021 The New Relocation, A to Z What’s changed in mobility? Everything worldwideerc.org The 2021 Housing Picture Worldwide ERC®’s 2021 Board Chair Vendor Support AFTER A YEAR OF COVID, WHAT’S NEXT? TALKS ABOUT THE PANDEMIC AND BEYOND HOW TO EVALUATE ITS REAL COST CUSTOMER SERVICE REFRAMED Making sure your experiences are the best they can be is our top priority. That’s why we tailor our boutique-style services to meet your needs. It’s why we offer tools like remote online notarization and digital signing capabilities.* And it’s why you can count on us to help keep transactions running smoothly and securely for you and your transferees. Redefined and moving ahead. See what our changes mean for you at stewart.com/relocation-reframed. *May not be available in all areas or for all transaction types. © 2020 Stewart. All rights reserved. CUSTOMER SERVICE REFRAMED Making sure your experiences are the best they can be is our top priority. FORTY YEARS That’s why we tailor our boutique-style services to meet your needs. It’s why we offer tools like remote online notarization and digital signing capabilities.* of ... And it’s why you can count on us to help keep transactions running smoothly and securely for you and your transferees. Redefined and moving ahead. See what our changes mean for you at stewart.com/relocation-reframed. *May not be available in all areas or for all transaction types. F g h Our history of fi nancial strength fuels g w h d b v v d g h g g w ’v d h gy v -f g d - v g w p y p d w v v b … We’re debt free and fi nancially fi t to protect what’s important to you. # T 40 © 2020 Stewart. All rights reserved. ®2021 Contents 26 The New Relocation, A to Z BY GEOFF WILLIAMS What’s changed in mobility? Everything—from the appraisal process and compliance to employee experience and new work styles to attract Gen Z. FEBRUARY 2021 2 Contents worldwideerc.org 32 38 44 The 2021 Housing Through the Evaluating the Real Picture Pandemic and Beyond Cost of Vendor BY D.H. COBURN BY ANDREW WALKER, WORLDWIDE Support ® After a year of dealing with the ERC ’S 2021 BOARD CHAIR BY SARAH HUNT, ROBERT SMITH, “triage of COVID,” what’s next? Although disruptions may be AND ANNA VOLINKATY WHEELER inevitable, 2020 has taught us Choosing the right talent mobility that mobility has an increasingly technology vendor is one of the important role in making business— biggest decisions facing employers. and the world—work better. A WORLD OF DIFFERENCE IN IMMIGRATION At Fragomen, we don’t just facilitate immigration—we create opportunities. From individuals and small local businesses to the world’s largest companies, we support all of your immigration needs, all over the world. We are internationally local—with offices in the heart of each region and services stretching around the world. No matter where you’ve come from, or where you’re going next, Fragomen is here to propel you forward. www.fragomen.com CONTENTS • FEBRUARY 2021 February 2021 | Vol. 42 No. 2 Worldwide ERC® Karen Cygal SENIOR VICE PRESIDENT, PRODUCT DEVELOPMENT Eric House WRITER-EDITOR Editorial/Design/Media Sales The YGS Group YORK, PENNSYLVANIA, USA Craig Lauer, CONTENT & COPY DIRECTOR Ashley Reid, SENIOR MANAGING EDITOR Danielle Wong Moores, SENIOR EDITOR Steve Kennedy, COPY EDITOR Charity Fox, ACCOUNT MANAGER Melissa Wiedemann, PHOTO EDITOR Serena L. Spiezio, VICE PRESIDENT 48 Megan M. Hacker, ART DIRECTOR Destination Profiles Zack Buchanan, NATIONAL SALES MANAGER Cape Town, Kuala [email protected] 4 +1 717 430 2291 Lumpur, Nashville, Heather Macaluso, ACCOUNT EXECUTIVE [email protected] and Panama City +1 717 430 2224 BY M. DIANE MC CORMICK Printing The YGS Group YORK, PENNSYLVANIA, USA 6 About Worldwide ERC® Worldwide ERC® is the workforce mobility association worldwideerc.org Events Calendar for professionals who oversee, manage, or support U.S. domestic and international employee transfers. The 8 organization was founded in 1964 to help members overcome the challenges of workforce mobility. Perceptions 56 This Is Our Opportunity Mobility Matters Our Purpose Reimagining We empower mobile people through meaningful connections, unbiased 9 Destination Services information, inspired ideas, and solutions. Insights BY JON FERGUSON Going the Extra 1,399 Miles BY EVELYN PEARL AND ANANDA HOLTON 23 10 Public Policy Around the Worldwide ERC® We Are Where Work Is Going: In Case You Missed It Worldwide ERC®’s Public Policy Industry Highlights Forums Lead the Way Executive Spotlight YP40 55 Collective Wisdom Advertisers’ Index Learning for a Global Marketplace That’s Constantly on the Move! Access our Learning Portal 24/7 for personal and professional growth as you navigate the ever-more-complex global mobility marketplace. With content curated and built to enlighten the mobility community, our Premium subscription provides access to over 15,000 mobility, business, design and tech courses. Get started today at worldwideerc.org/learning-portal Interactive Micro-Learning LinkedIn Learning Webinars Conference Online Learning Paths Session Learning Recordings Learn more at worldwideerc.org/membership EVENTS Executive Committee CHAIR Andrew P. Walker, GMS-T Calendar ERNST & YOUNG LLP, NEW YORK, NEW YORK, USA CHAIR-ELECT Tyler Reynolds EQUUS SOFTWARE, DENVER, COLORADO, USA VICE CHAIR – FINANCE Michelle Moore NEI GLOBAL RELOCATION, OMAHA, NEBRASKA, USA VICE CHAIR – TALENT COMMUNITY Spring Spring Conference Anupam Singhal TOPIA, DALLAS–FORT WORTH, TEXAS, USA 2021 SPRING PRESIDENT AND CHIEF EXECUTIVE OFFICER Lynn Shotwell, GMS WORLDWIDE ERC®, ARLINGTON, VIRGINIA, USA Global Workforce Symposium 2021 Board of Directors 20–22 OCTOBER Merritt Q. Anderson Oct Chicago SAN FRANCISCO, CALIFORNIA, USA 2021 worldwideerc.org/events-conferences Kathy Connelly, SCRP, GMS BERKSHIRE HATHAWAY HOMESERVICES GEORGIA PROPERTIES, GREATER ATLANTA AREA, GEORGIA, USA Horst A. Gallo IBM CORPORATION, ARMONK, NEW YORK, USA Sigrid Nauwelaerts JOHNSON & JOHNSON, BEERSE, BELGIUM Binwa Sethi THREEFOLD LEADERSHIP LLC, NEW YORK CITY AREA, NEW YORK, USA Shelby Wolpa SHELBY WOLPA CONSULTING, AUSTIN, TEXAS, USA 6 Ex-Officio Directors IMMEDIATE PAST CHAIR Edward Hannibal, GMS DELOITTE TAX LLP, CHICAGO, ILLINOIS, USA CHAIR, FOUNDATION FOR WORKFORCE MOBILITY Eve Seib, CRP, GMS ONESOURCE RELOCATION, GREATER ATLANTA AREA, GEORGIA, USA worldwideerc.org Mobility (ISSN 0195-8194) is published monthly by Worldwide ERC®, 4401 Wilson Blvd., Suite 510, Arlington, VA 22203-4195, +1 703 842 3400. Mobility examines key issues affecting the global mobility workforce for the benefit of employers and firms or individuals providing specific services to relocated employees and their families. The opinions expressed in Mobility are those of the authors and do not necessarily reflect the Correction opinions of Worldwide ERC®. Mobility is printed in the United States of America. Periodical postage paid at In the December 2020/January 2021 issue of Mobility, we mistakenly Arlington, VA, and additional mailing offices. Worldwide used incorrect logos for The RES Forum, Ineo LLC, and Equus. Visit ERC® members receive one annual subscription with their membership dues. Subscriptions are available to https://bit.ly/3bE4WXP to view the updated page. We regret the error. both members and nonmembers at $48 each per year. ©2021 by Worldwide ERC®. All rights reserved. Neither all nor part of the contents published herein may be reproduced in any form without written permission from Worldwide ERC®. Read all about it! ABOUT WHAT? THAT’S OUR QUESTION FOR YOU! SEND YOUR SUGGESTIONS FOR TOPICS YOU’D LIKE TO READ POSTMASTER: Send address changes to: Mobility, Worldwide ERC® ABOUT IN MOBILITY TO [email protected]. 1210 S Glebe Rd. #41990 Arlington, VA 22204 Give Worldwide ERC® membership a try today! //////////////////////////////////////////////////////////////////////////////// As the world changes, people count on you to make things happen. Our industry demands a blend of skills and expertise like no other, from analytical to strategic to compassionate to creative. Worldwide ERC® gives you the content you need, a community of experts, virtual events that matter, advocacy, a marketplace, and connections that propel you - and the people who count on you - to succeed! Become part of the world's premier association of global mobility professionals. Now is the time to make your work easier, smarter, better, and more meaningful. Try us today. Perceptions This Is Our Opportunity The idea of “the new relocation” is incredibly evocative because those words capture what so many of us are feeling right now. Over the past year, our mobility role has been catapulted into greater visibility due to this pandemic. It has become our oppor- tunity—no, our responsibility—to provide the key leadership and strategic guidance so badly needed as companies every- where ponder and assess how employee mobility has changed, and how it will continue to change. While technology was available before, now we all are actu- ally using it. In particular, our industry has pivoted to facilitating moves through virtual tools, transforming everything from house hunting and shipping to talent and business development. After all, we have a remarkably diverse Meanwhile, we don’t see an end to remote work membership, spanning the entire range of 8 anytime soon, so these nontraditional work situations mobility—from A to Z, as it were. Our cover are continuing to create sticky compliance situations. feature, “The New Relocation, A to Z” (see Immigration issues may be top
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