RENEWAL PROPOSALS
INCLUDING:
A proposal for renewal and amendment of BID arrangements
This document contains: 1) A statement of the proposed period of the BID arrangements 2) A summary of the proposed BID arrangements and what changes are proposed to the arrangements that are currently in place 3) A summary of the services to be provided 4) A baseline schedule of services provided by the council in the BID area
1. STATEMENT OF THE PROPOSED PERIOD OF THE RENEWED BID ARRANGEMENTS
These renewal proposals are for renewal of arrangements for the We Are Waterloo Business Improvement District (BID).
It is proposed that, if successful at ballot, the new arrangements will apply for the period of 5 years from 1st April 2021 to 31st March 2026. 2. SUMMARY OF THE BID ARRANGEMENTS / LEVY RULES
This section sets out in further detail the technical information relating to how the We Are Waterloo BID in the London Boroughs of Lambeth and Southwark will operate.
What are the key changes being proposed to the BID Arrangements in comparison to the 2016- 2021 term?
The key changes that are being proposed are:
- To decrease the levy multiplier to 1.3% in the first year, followed by small increases in subsequent years as laid out below - To increase to a rateable value of £12,000 the threshold beneath which businesses are not required to pay the levy and also therefore do not get a vote - To increase the cap for the maximum payable in respect to any single hereditament to £60,000 per annum - To add “communication stations, telephone kiosks and ATMs” to the list of premises that are excluded from paying the levy and voting - The services to be provided are a natural evolution of the work currently being carried out and a response to changing circumstances. They are laid out later in this section
Who is the BID body that is proposing a renewal ballot?
The BID proposer is the Board of WeAreWaterloo (registered name We Are Waterloo Business Improvement District (BID) Ltd.)
The BID body will be WeAreWaterloo.
How will the BID be run?
The Southwark and Lambeth BIDs will be run as two ‘trading arms’ of WeAreWaterloo. The BID Regulations require the accounts for the two boroughs to be held separately. However, the overall aim is for the BID to achieve parity of service for all businesses, regardless of the local authority area in which they sit.
The BID will be run by the WeAreWaterloo BID Company. Its Board of Directors is formed from representatives from the local business community, all of whom are BID levy payers. Representatives are drawn from both the Lambeth and Southwark sections of the BID.
It is important that the make-up of the Board and steering groups reflects the diversity of the local business community to ensure we are delivering a programme of activity that meets the needs of all our members.
The make-up of the Board should be the following:
• Office 5 • Retail 3 • Pub, Bar, Restaurant 2 • Community/Other 3 • Hotelier (new dedicated Board place from 1 April 2016 to represent the interests of this growing sector) 1 • Property owner 1 • Resident 1
Observer places on the Board are held by the following:
• Lambeth Council, officer and member • Southwark Council, officer and member • Metropolitan Police
The Board is responsible for agreeing the strategic direction of the BID and overseeing the delivering of major projects, financial management and key performance indicators.
The Board is supported by a number of Steering Groups drawn from the wider membership. These groups are responsible for developing BID projects and services in line with the overarching strategy of the company. All businesses are given the opportunity to be represented on these Steering Groups and the Board. Reasonable steps should be taken to appoint a chair for each Steering Group that is a Director of the Board. There are currently two Steering Groups in operation:
• Marketing • Environment & Public Ream
Lower Marsh Market is a subsidiary company of WeAreWaterloo. It has a number of directors including representatives from: - WeAreWaterloo BID - Local Businesses
The market is a not-for-profit company limited by guarantee. WeAreWaterloo is reimbursed by the market company for management costs incurred in the running of the street market, making the operation of the market cost-neutral to the BID. Any surplus generated by the market is reinvested into its development and promotion.
In the previous BID term, WeAreWaterloo launched Waterloo Incubator Company, which is now known as Build Studios. Build Studios was originally run by WeAreWaterloo through a newly created
not-for-profit company and has now autonomized into a single-standing entity with its own staff and board.
How long will the BID last?
The BID term will be five years in duration from 1 April 2021 to 31 March 2026. Before the end of this period, the BID Board may choose to seek renewal of the BID for a further term, through a renewal ballot.
What area is covered by the proposal?
The area covered by the proposals comprises parts of the London Boroughs of Lambeth and Southwark as shown in the map below and covering part or all of the following streets.
The following streets are included in the BID area in whole or in part:
Southwark Lambeth Alaska Street Aquinas Street Baron’s Place Baylis Road Blackfriars Road (From Isabella Street to St George’s Circus) Borough Road (Until St Georges Circus) Boundary Row Brad Street Burrows Mews Carlisle Lane (east side) Centaur Street Chaplin Close Coin Street (south of Stamford Street) Colnbrook Street Cons Street Coral Street Cornwall Road (From The Cut to Stamford Street east side, from The Cut to Exton Street west side) Cosser Street Dibdin Row Dodson Street Duchy Street Exton Street (south side) Frazier Street Garden Row (west side) Geraldine Street (west side) Gerridge Street Gladstone Street Gray Street Greenham Close Greet Street Hatfields (from The Cut until junction with Joan Hatfields (Until 62) Street) Hercules Road Holmes Terrace Isabella Street Joan Street Johanna Street Kell Street Kennigton Road (from junction with Brook Kennington Road (from lambeth Street to Drive to Junction with Lambeth Road) junction with Westminster Bridge Road) Keyworth Street (from Borough Road to junction with Ontario Street) King Edward Walk
Lambeth Road (from corner with Kennington Lambeth Road (from King Edward Walk to far Road to London Road) side of railway viaduct, north side) Launcelot Street Leake Street (from Station Approach to Lower Marsh) London Road (until junction with Princess Street) Lower Marsh Lower Road Mcauley Close Mead Row Mitre Road Morley Street Morley Street Morton Place Murphy Street Newnham Terrace Ontario Street Pear Place Pearman Street Pontypool Place Rotary Street Roupell Street Sandell Street Short Street
Shouldn’t the Council be paying for this through business rates?
There is a limited relationship between the amount of business rate collected by the Council and the amount it receives back from Central Government to deliver services in the area.
A BID, in comparison, generates revenue that is 100% ring-fenced for the area in which it is collected, to be spent on projects for the benefit of businesses that pay the BID levy as determined by the businesses themselves. All services provided by the BID will be additional to those provided by The Council.
Additionality is ensured through the production of a ‘Baseline Agreement’ with each Council to set out the standard level of service that is already provided for the BID area. This ensures that the BID levy only funds services and projects over and above this level.
How will the ballot work?
In order to be renewed, the BID needs to receive a ‘yes’ vote from a majority of businesses voting in the ballot, by number and by the total rateable value they represent.
If established, the BID will be financed by a mandatory annual levy, which is then ring-fenced for the delivery of the BID business plan.
The BID area spans part of the boroughs of Lambeth and Southwark. Historically, two separate ballots have been required. However, changes in legislation have meant that a single ballot can be
conducted for the whole BID area. The ballot will be conducted by the Electoral Services team at Lambeth Council on behalf of businesses in both Lambeth and Southwark.
The ballot will be a secret postal ballot of the eligible hereditaments on the Ratings List at the time of the Notice of Ballot being issued.
A formal Notice of Ballot will be issued by the Ballot Holder in mid-December.
Postal ballot papers will be issued on Monday 18th January
The ballot will close on Thursday 18th February 2021 at 5.00pm
The announcement of the result will be made on Friday 19th February 2021
Who is eligible to pay the levy? Are there any exemptions?
All types of business are eligible for the BID levy. Hereditaments (rated ‘units’ of business space) with a rateable value of less than £12,000 will be exempt from paying the levy and therefore will not be eligible to vote in the ballot.
Businesses with a rateable value of less than £12,000 will be welcome to contribute on a voluntary basis, which will allow them to be involved in the BID Company. If, as a result of a re-valuation, a business’ rateable value shall exceed £12,000 at any time during the BID term, they will become eligible for the levy.
The BID levy payer in cases of unoccupied hereditaments will be the owner of the whole of the hereditament and the BID levy will be 1.3% of the rateable value. Where hereditaments are unoccupied at the time of the notice of ballot, the owner will be entitled to vote in the BID ballot.
Businesses with mandatory charitable relief from business rates will be given a discount of 50% of the BID levy. Those hereditaments which are exempt from empty property rates will not be exempt from the BID levy.
Where the occupants of hereditaments pay an inclusive rent or other charge for occupying space that includes the rates charge, the owner is liable to pay the BID levy and, consequently, is eligible to vote in the ballot.
Businesses which begin to occupy existing hereditaments during the BID period will be liable to pay the levy for their period of occupation, providing the hereditament remains eligible for BID membership. The BID levy will be extended to occupiers of hereditaments built or first occupied in the BID area during the life of the BID, assuming that they are otherwise eligible. In these cases the levy will be calculated on the rateable value entered in the 2017 Rating List or the most recent available rateable value if there is no entry in the 2017 Rating List
The following will not be eligible for the BID levy, or for the vote:
• Business units with a rateable value of less than £12,000 • Communication stations, telephone kiosks and ATMs • ‘Central List’ properties that are not contained in the local rating list. (NB. These include British Telecom and the gas and electricity supply networks.)
• Advertising rights, telephone masts, and kiosks • Residential estate offices • Schools • Places of worship
How much will this cost?
The BID levy is a daily charge. Occupiers and owner-occupiers will pay the levy at the rate of 1.3% of rateable value. The BID levy will be charged at 1.3% of the rateable value of each hereditament listed in the 2017 Ratings List as at the date of notice of ballot generating approximately £750,000 per year for the area.
The BID levy will increase each year as follows, to take into account inflation and cost increases
Year 1: 1.3% Year 2: 1.33% Year 3: 1.36% Year 4: 1.39% Year 5: 1.42%
The table below sets out the indicative levy payable for businesses depending on their rateable value in the first year of the BID.
Indicative rateable value Indicative BID levy £15,000 £195 £50,000 £650 £100,000 £1,300 £200,000 £2,600
An upper cap of £60,000 will be set on the BID levy payable. No single hereditament will have to pay more than this amount.
If you’re not sure what your rateable value is or how much your levy would be, please get in touch with the BID team.
How will the BID levy be collected?
Arrangements for the collection of the BID levy will be set out in two formal Operating Agreements between WeAreWaterloo and Lambeth and Southwark Councils. The Councils will be responsible for collecting the BID levy on behalf of the BID. The BID levy will be payable in one instalment per year. Bills will be raised in March and payment will become due on 1st April each year. Enforcement measures for the collection of the BID levy will be detailed in the Operating Agreement between WeAreWaterloo BID and Lambeth and Southwark Councils.
The BID levy is a mandatory charge and collection is enforceable in the same way as the business rate. After 14 days non-payment of the BID levy, a reminder will be sent giving a further 14 days to
pay. If after a further seven days from the payment date stated in the Reminder Notice the outstanding sum of the BID levy has not been paid the Council shall make an application to the Magistrates Court for a Liability Order to recover the outstanding sum of the BID levy. Non-payment of the BID levy will incur additional costs to the business in question.
Who will pay for the costs of the ballot?
The costs of the BID ballot, if successful, will be met by Lambeth and Southwark Councils. In the event of a failed ballot, Southwark and Lambeth Council may choose to pass on the costs of the ballot to WeAreWaterloo.
How can I get involved in the running of the BID?
All new BID levy payers and all existing BID levy payers not currently formal Company Members, will be invited to become a Member of the Company. Company Members may subsequently nominate themselves for directorships in their relevant sector or to sit on one of the BID’s steering groups.
Can the BID arrangements be altered?
Only minor amendments can be made to the BID arrangements without seeking formal approval from the BID Members. BID arrangements may be altered without an alteration ballot, as long as there is no proposal to alter:
• The geographical area of the BID
• The BID levy in such a way that would:
• cause any person to be liable to pay the BID levy, who was not previously liable to pay; or • increase the BID levy for any person other than for inflation purposes as set out above
Where BID arrangements may be altered without an alteration ballot, the alteration will be made by a decision of the WeAreWaterloo Board, following consultation with both Councils.
3. SUMMARY OF THE SERVICES TO BE PROVIDED
ENHANCE THE ENVIRONMENT
WeAreWaterloo is focused on creating a more sustainable trading environment for businesses. We Enhance the Environment and the area by ensuring it is clean, green, safe, well-maintained and somewhere to be proud of, improving the visitor experience while attracting new businesses and investment. We’ve spent the past five years working hard to introduce new greening initiatives, streamline our cleaning services and increase communication surrounding overall neighbourhood safety. A Yes! vote will help ensure that these programmes will continue and expand.
DONE AND DUSTED:
GREENING
- Urban planting team brought in house to provide 1,064 more service hours per year spent greening Waterloo. - Continued maintenance of 89 planters – that received a new and improved pavement arrangement and look – along with 3 pocket parks. - Launched Greenways initiative on Cornwall Road through the grant-funded installation of pocket parks, public art, extra plantings and signage. - Launching long-term projects such as public realm improvements on The Cut and the GLA- funded Lower Marsh Bridge/Waterloo Walkway feasibility study. CLEANING
- Subsidized and free recycling for 208 Waterloo businesses. Switched to a pay-as-you-go model resulting in more BID savings for reinvestment in other areas. Individually each business on average saves approximately £734 over the course of a year. - Neighbourhood cleaning and maintenance brought in-house to provide 1,272 more service hours/year spent beautifying Waterloo. - Consistent graffiti removal with an abbreviated turnaround time. (459 tags removed) - Sourced funds from developers to support the creation of murals on construction hoardings from local artists. SAFETY
- Establishment and continuation of a number of regular forums including Licensing, Crime & Security and a monthly Thursday Afternoon Briefing. - Brought on a first ever full-time neighbourhood security patrol by partnering up with The Vaults. - Implemented a timed closure on Lower Marsh to support safety and public realm improvements within the Lower Marsh Market, as well as enhanced outdoor seating options for Lower Marsh businesses.
NEXT TERM? NEXT LEVEL
We Are Waterloo will deliver: - More grant applications to support public realm ‘big ideas’ - Increase cleaning and greening staff teams - BID-owned electric servicing vehicle - Implement locally sourced green walls and live lamppost columns - More pocket parks - Continue free and subsidized recycling scheme; potential to increase future waste collection streams - Continue new security provision. - Funky bins! Trash doesn’t have to look trashy - Increase in street furniture - More public art murals, which also act as a graffiti deterrent - Implement tasteful cycle parking provisions (subject to survey)
CELEBRATE AND PROMOTE
The diversity and character of Waterloo’s community is what makes our pocket of South East London so special. We Celebrate & Promote both the area and the businesses within the BID; increasing footfall via a range of events, raising the profile of Waterloo’s cultural and retail offer, supporting the growth of existing businesses and new companies to maintain a thriving local economy. Over the past five years, we’ve planned numerous events and campaigns to help cement Waterloo as a destination with its own unique identity, that which we fondly refer to as ‘Rebel with a small r.’ It’s your Yes! vote at the ballot box that will help us continue to support these opportunities that keep that rebel spirit alive. DONE AND DUSTED
EVENTS
- Launch of PowWow Waterloo, an open forum event designed to introduce Waterloo to new audiences. - Partnership with VAULT Festival, also designed to bring new audiences to Waterloo, with an aim to convert these groups into repeat visitors. - Launch of revamped Christmas event, Miracle on Leake Street, designed with offbeat elements to attract all. - Year on year increase in the amount of footfall brought to Lower Marsh for Waterloo Food Fortnight
PROMOTE
- Strong emphasis on destination marketing supported by match funding opportunities - Launch and growth of social media channels (STATS) with a regular rotation of rich content - Business promotion through the STAR Card reward card collaborative scheme with South Bank BID for people who live, work and study in our combined BID areas (STAT) - Increase in newsletter frequency from monthly to bi-monthly, consistent growth in readership (STAT) - Re-design of neighbourhood walking maps, with a focus on the quirky and eccentric qualities of Waterloo
- Launched original podcast, Views from the ‘Loo – with over 300 unique listeners – in order to publicize local businesses and BID organised events - Social campaigns that champion BID members who make the area what it is: 'He Is/She Is/They Are Waterloo' (STAT) - Installed advertising board in Waterloo Station, Waterloo Road exit (STAT)
NEXT TERM? NEXT LEVEL
We Are Waterloo will deliver:
- Launch of accessible pop up series ‘Pretty Vacant’ designed to enliven empty shop fronts while providing creatives with temporary, subsidized opportunities - Hosting an expanded portfolio of COVID-proof outdoor events such as ‘Lower Marsh Live’ and outdoor screenings, while ensuring we expand our location footprint - Increase in locally sourced public art wayfinding and placemaking murals and signage including lamppost flags
CONNECT AND REPRESENT
Good connections are key to good business and at WeAreWaterloo we help organisations meet and connect with the people that matter the most. We Connect & Represent local businesses by providing frequent opportunities to share knowledge and expertise, as well as bridging relations between businesses, local government, community groups, transport providers, development companies and local authorities to ensure that any decision-making results in the best possible environment for business to flourish. Additionally, the past five years have seen major growth in our CSR programmes and it’s your Yes! vote at the ballot box that will help us continue to foster all of the above.
DONE AND DUSTED
- Continued efforts to expand CSR portfolio, including the creation of a CSR strategy - Partnership with the Waterloo Foodbank, helping to encourage non-perishable collections amongst office employees - Establishment of designated charity partners for BID annual event series - Supporting small businesses through unprecedented times – such as COVID-19 – in a myriad of ways such as lobbying, grant applications and access to funding - Acting as a conduit between businesses and the council by lobbying on behalf of businesses for a full range of services such as licensing and public realm disputes - Continuing to provide access to timely and topical information through the production of Business Matters Breakfast Briefings, B2B webinars and members only briefings - Creating relaxed environments for casual networking opportunities amongst BID members - Running EmploySE1, a free recruitment service designed to connect local jobs with local people, in partnership with surrounding BIDs: Team London Bridge and Better Bankside - Launching Waterloo Business Summer School, in partnership with Morley College and LSBU, as a means to provide free external training opportunities for members - Continued involvement in Build Studios, the BID’s previously in-house, and now independent incubator and workspace, for businesses within the environmental sector
NEXT TERM? NEXT LEVEL
We Are Waterloo will focus on: - Increase focus on mental health and ‘Wellbeing in the Workplace’ by amplifying B2B events such as morning yoga, mental health awareness training and mindfulness courses - Continue to support Waterloo’s quirky character by fostering relationships with current businesses and identifying opportunities through lobbying, funding, marketing and partnerships - Increase in B2B networking events where businesses can connect in relaxed, casual environments - Continue to offer support and guidance for small businesses – particularly start-ups and SMEs in the arts and creative industries – that may be gravely affected by COVID - Amplify CSR activities through the creation of a matchmaking service, designed to connect Waterloo businesses and charities through volunteer opportunities - Adapt free recruitment service, EmploySE1, to evolve with the changing needs caused by COVID, on recruitment
LOWER MARSH MARKET
WeAreWaterloo took on the running of Lower Marsh Market in 2012, at a low point in its evolution, when stalls were at their fewest and footfall on the street at its lowest. The BID has slowly grown the market since, gradually building it up to encourage local shoppers and workers to spend on the street during the day.
DONE AND DUSTED
- Continuation of investing in Lower Marsh Market as a placemaking driver for the neighbourhood - Continuing to manage the retail mix of traders to ensure that a diverse swath of cuisines are available at affordable price points - Prime inclusion of Lower Marsh Market within BID events such as Food Fortnight and Miracle on Leake Street - Consistent offer of free lunchtime programming such as Meanwhile Club, for arts and crafts, and Edible Marsh, to encourage workers to spend their lunchbreak on the street - Complete rebrand for Lower Marsh Market, including the launch of a brand-new website
NEXT TERM? NEXT LEVEL
We Are Waterloo will deliver:
- Build out lunchtime entertainment series with increased marketing of free busking space - Recruitment of more retail-based traders (non-food) - Continued investment in brand assets for the market by working with local creatives and partners such as the surrounding universities - Continued focus on public realm investments that act as market assets such as planters with edibles, decorative wayfinding on Tappy stalls, and branded seating
4. THE SCHEDULE OF BASELINE SERVICES – We Are Waterloo BID area
This sets out the baseline standard services currently provided by the London Borough of Lambeth and the London Borough of Southwark, as referenced in the schedules to the Operating Agreements with each THE BID AREA MAP
THE STANDARD SERVICES – LONDON BOROUGH OF LAMBETH
Schedule 2 The Standard Services
These schedules set out the detail of the ‘Standard Services’ as referenced in the LB Lambeth Baseline Agreement with the WeAreWaterloo Business Improvement District (BID) Ltd (WAW):
Street Sweeping
Refer to attached maps and cleansing schedules
All roads to be Grade A standard as set out in the Code of Practice for Litter and Refuse (COPL&R) on completion of each scheduled cleansing operation. Where the grade falls below a B- grade between cleansing operations, the contractor will bring this back to grade A within the timescales set out in the COPL&R:
Town Centre Roads: Grade D 1 hour Grade B-C 3 hours
Zone 1 Roads: Grade D 3 hours Grade B-C 6 hours
Zone 2 Roads: Grade D 6 hours Grade B-C 24 hours
Lower Marsh Market
Market zone: Lower Marsh, Tanswell Street, Johanna Street, Launcelot Street, Grindall Street.
1 sweeper/operative operates during market opening hours 7am and 6pm Monday to Friday Market zone flushed daily at end of market day.
The operative is responsible for management of domestic, commercial and trader waste generated in the market area.
For the avoidance of doubt, Granby Place (off Lower Marsh) is also incorporated within the market cleansing contract.
When the Market is not in operation, Lower Marsh reverts to a Zone 2 road.
Litter Bins
Litter bins are serviced between 6am – 10pm Monday-Sunday
Response timescales from over-filled bins being reported by LB Lambeth are as follows:
Town Centre Roads: 1 hour Zone 1 Roads: 3 hours
Zone 2 Roads: 6 hours
Highways
Inspections to the Highways are carried out every six months. Heavily trafficked areas are inspected monthly. In the BID area, ‘heavily trafficked’ areas are Waterloo Road, The Cut, Lower Marsh, and Westminster Bridge Road for footways and Waterloo Road, The Cut, Cornwall Road, Webber Street, Westminster Bridge Road, and Baylis Road for carriageways.
The following trip hazards will be investigated:
Footway defect: 25mm or over
However, Principal Roads, classified roads and Town Centres in the area will still be repaired at a 20mm intervention:
Spur Road Belvedere Road Chichley Street Concert Hall Approach Upper Ground Baylis Road Westminster Bridge Road Lambeth Road Lambeth Walk The Cut
Carriageway defect: 40mm or over
If repair is deemed necessary the timescales will be as follows:
Emergency: 2 hours Requires immediate attention – e.g. collapsed footway, bollard knocked over. Priority: 3 days Uneven or broken paving causing a trip hazard in excess of 25mm or a carriageway defect over 40mm deep. Normal: 28 days Defect within the 25mm footway or 40mm carriageway threshold
Graffiti removal
The Council removes graffiti as follows:
Racist or offensive graffiti: within 24 hours All other Graffiti within 5 days
Graffiti found on business premises will be the responsibility of the owner occupier to remove.
WeAreWaterloo will enter into a graffiti partnership with the Council on behalf of the businesses in the WeAreWaterloo area to discharge liability for removal of graffiti up to a height of 2 mtrs. The
Council will remove graffiti from business premises in the WeAreWaterloo area on receipt of an annual payment of £8981 with a 4.4% annual increase*, *subject to annual review
Lighting Maintenance
The rectification periods for reported defects to lighting are as follows:
Category Type of Fault Prescribed Minimum Period for Rectification a) Non-Emergency Faults involving the five (5) Business replacement of components of Apparatus. Days b) Non-Emergency Faults involving the ten (10) Business replacement of a complete unit of Days Apparatus. c) Non-Emergency Faults involving the repair twenty five (25) or replacement of any of the Distribution Business Days Network Operators’ equipment and systems. d) Non-Emergency Faults requiring the one (1) Business Day removal of obscene or racist graffiti or other graffiti which is clearly and obviously offensive, whether affixed to the Apparatus or to an Unauthorised Attachment on the Apparatus. e) Non-Emergency Faults requiring the three (3) Business removal of all other graffiti and/or Days Unauthorised Attachments from Apparatus f) Non-Emergency Faults involving one (1) Business Day rectification where an Illuminated Bollard is knocked down, Belisha Beacon globe is missing, a sign face missing or a sign face incorrectly orientated to road users. g) Non-Emergency Fault involving the repair fifteen (15) Business or replacement of a Lighting Point which Days has a Serious Structural Defect
Christmas Lights
The rectification periods per the contract schedules are the same as for standard lighting (see table above).
However, given the high profile of Christmas decorations and short period that they are normally up for, the Contractor endeavours to action repairs within a day of them being reported.
Gully Flushing
Gullies are flushed at the following frequency:
Lower Marsh Market Monthly All other gullies Once a year – rolling schedule
Bridge washing
Bridge washing is undertaken on a 13 week cycle throughout the borough.
Gritting
Gritting is undertaken in the following streets in accordance with the LB Lambeth Winter Plan.
STREET COVERAGE PRIORITY BAYLIS ROAD 1 CORNWALL ROAD Upper Ground to Wooton St 1 FRAZIER STREET Lower Marsh to Baylis Road 1 1 HERCULES ROAD 2 LOWER MARSH 1 PEARMAN STREET 2 SANDELL STREET 2 THE CUT From Waterloo Rd to boundary 1 UFFORD STREET 2 WEBBER STREET 2 WESTMINSTER BRIDGE ROAD Addington St to Borough boundary 1
Footway Gritting
Sweeping resources will be allocated to winter treatment at the discretion of the Duty Winter maintenance officer, in accordance with the winter plan. Sweeping resources allocated to the BID area may be diverted to winter treatment outside of the area to support the priorities set out in the winter plan.
Emma Cons Gardens
Litter removal from paths: responsibility of Veolia as per cleansing schedules for Street Cleansing (above). ESH operatives will clean litter from the beds within 1 metre from the paths.
Litter removal from flower beds: daily cleansing of refuse from the flower beds is the responsibility of LB Lambeth Parks.
Maintenance of shrubs: monthly weeding and watering undertaken by LB Lambeth Contractors Cleanaway.
Pruning and additional watering to be undertaken by LB Lambeth Contractors Cleanaway. Frequency – every Tuesday, with short visit on Thursday.
Leaf Removal
For general leaf removal, the Council relies on the services of the street sweepers (see street sweeping schedules above).
At periods requiring intensive leaf removal (for 10 weeks of the year), there is a borough-wide team of 26 additional sweepers, 2 lorries and a supervisor. This will be apportioned to the WaW area on an ‘as-required’ basis.
Chewing gum removal
This takes place on the Waterloo Road and designated Town Centre areas. A schedule of cleansing dates is supplied at the beginning of the financial year.
Fly-tipping
Response timescales for reported incidents of fly-tipping: maximum 6 hours
Fly-posting
There is a daily inspection of all streets in the area by Lambeth Grimebusters. Tied-on fly-posting is removed on the spot.
Fly-posting that is stuck on with glue, will be enforced. The perpetrator has two days to remove the posting from receipt of a performance notice. Failure to do so will result in the Council removing it and re-couping costs.
Nuisance vehicles
ESH will investigate a report of an abandoned vehicle within 24 hours. The vehicle will be removed from the highway within 24 hours of being legally entitled to do so. This depends on the legally- binding pre-checks that must be carried out.
THE STANDARD SERVICES – LONDON BOROUGH OF SOUTHWARK
The Standard Services
These schedules set out the detail of the ‘Standard Services’ as referenced in the LB Southwark Baseline Agreement with the Waterloo Quarter Business Alliance (WQBA): Litter Picking (refer to attached schedule):
Litter picking to take place Monday to Saturday by round 1. This excludes Blackfriars Road (south end of bridge – St. George’s circus east side) and Webber Street (Blackfriars Road – Southwark Bridge Road) where litter picking will take place from Monday to Saturday by round 3. Bin Emptying
Bin emptying will be daily in quieter streets, but as required on the busy throughfares. Detritus Sweep (refer to attached schedule and week calendar):
Detritus to be swept every 4 weeks by Round B. This excludes Webber Street (Blackfriars road – Southwark Bridge Road) which is to be swept every 4 weeks by Round A.
LITTER PICK STREET SECTION DAYS ROUND BARON'S PLACE WEBBER STREET - WATERLOO ROAD Mon - Sat 1
BLACKFRIARS SOUTH END OF BRIDGE - ST. Mon - Sat 3 ROAD part GEORGE'S CIRCUS EAST SIDE BLACKFRIARS SOUTH END OF BRIDGE - ST. Mon - Sat 1 ROAD part GEORGE'S CIRCUS WEST SIDE BOUNDARY ROW BLACKFRIARS ROAD - UFFORD Mon - Sat 1 STREET BURROWS MEWS UFFORD STREET - END Mon - 1 Sat CUT, THE BLACKFRIARS ROAD - HATFIELDS / Mon - Sat 1 SHORT ST DODSON STREET WEBBER ROW - WESTMINSTER Mon - Sat 1 BRIDGE ROAD GRAY STREET WATERLOO ROAD – WEBBER STREET Mon - Sat 1 (EAST SIDE ONLY) GERRIDGE WESTMINSTER BRIDGE ROAD - Mon - Sat 1 STREET MORLEY STREET HATFIELDS UPPER GROUND – THE CUT Mon - Sat 1 (EAST SIDE ONLY) ISABELLA STREET JOAN STREET – HATFIELDS Mon – Sat 1
JOAN STREET THE CUT - HATFIELDS Mon - Sat 1
MORLEY STREET WATERLOO ROAD - WESTMINSTER Mon - Sat 1 EAST SIDE ONLY BRIDGE ROAD PONTYPOOL VALENTINE PLACE - END Mon - Sat 1 PLACE SHORT STREET THE CUT - UFFORD STREET Mon - Sat 1 EAST SIDE ONLY ST GEORGES WATERLOO ROAD – LONDON ROAD Mon - Sat 1 CIRCUS UFFORD STREET BLACKFRIARS ROAD - SHORT STREET Mon - Sat 1 part / BOUNDARY ROW
VALENTINE BLACKFRIARS ROAD - WEBBER STREET Mon - Sat 1 PLACE VALENTINE WEBBER STREET - VALENTINE PLACE Mon - Sat 1 ROW WATERLOO GRAY STREET - WESTMINSTER BRIDGE Mon - Sat 1 ROAD ROAD WEBBER ROW WEBBER STREET - DODSON STREET + Mon - Sat 1 GERRIDGE STREET - END WEBBER STREET GRAY STREET - BLACKFRIARS ROAD Mon - Sat 1 part WEBBER STREET BLACKFRIARS ROAD - SOUTHWARK Mon - Sat 3 part BRIDGE ROAD
Detritus Sweep
Street Section Week Day Baron’s Place Webber Street 1 Wed -Waterloo Road Blackfriars Road part South end of Bridge 3 Mon - Sun -St. George’s Circus East Side Blackfriars Road part South end of Bridge 1 Mon - Sun -St George’s Circus West Side Boundary Road Blackfriars Road 1 Tue -Ufford Street Burrows Mews Ufford Street 1 Tue -End Cut, The Blackfriars Road 1 Mon - Sun -Hatfields/Short Street Dodson Street Webber Row 1 Wed -Westminster Bridge Road Gerridge Street Westminster Bridge 1 Fri Road -Morley Street Joan Street The Cut 1 Tue -Hatfields Morley Street Waterloo Road 1 Wed East side only -Westminster Bridge Road Pontypool Place Valentine Place 1 Tue -End Short Street The Cut 1 Tue East side only -Ufford Street Ufford Street Blackfriars Road 1 Tue part -Short Street/Boundary Row Valentine Place Blackfriars Road 1 Tue -Webber Street Valentine Row Webber Street 1 Wed -Valentine Place Waterloo Road Gray Street 1 Wed -Westminster Bridge Road Webber Row Webber Street 1 Wed -Dodson Street + Gerridge Street -End Webber Street Gray Street 1 Wed part -Blackfriars Road Webber Street Blackfriars Road 3 Wed Part -Southwark Bridge
Tree Sweeping (refer to attached schedule and week calendar):
Tree sweep is an additional/ or additional sweeps above the normal schedule in an area due to the abundance of trees. Tree sweeping is not required except on Waterloo Road (Gray Street – Westminster Bridge Road) where it will take place on Fridays of Week 2 by Round Z. Mechanical Clean (refer to attached schedule and week calendar):
MECHANICAL STREET SECTION WEEK DAY ROUND WEBBER STREET - WATERLOO BARON'S PLACE ROAD 1 TUE S BLACKFRIARS ROAD SOUTH END OF BRIDGE - ST. part GEORGE'S CIRCUS EAST SIDE EVERY Mon-Sat J BLACKFRIARS ROAD SOUTH END OF BRIDGE - ST. part GEORGE'S CIRCUS WEST SIDE EVERY Mon-Sat J BLACKFRIARS ROAD - UFFORD BOUNDARY ROW STREET 1 MON S BURROWS MEWS UFFORD STREET - END 1 MON S BLACKFRIARS ROAD - HATFIELDS / CUT, THE SHORT ST EVERY Mon/Thu J WEBBER ROW - WESTMINSTER DODSON STREET BRIDGE ROAD 1 TUE S WESTMINSTER BRIDGE ROAD - GERRIDGE STREET MORLEY STREET 1 THU S JOAN STREET THE CUT - HATFIELDS 1 MON S MORLEY STREET WATERLOO ROAD - WESTMINSTER EAST SIDE ONLY BRIDGE ROAD 1 TUE S PONTYPOOL PLACE VALENTINE PLACE - END NO ACCESS SHORT STREET EAST SIDE ONLY THE CUT - UFFORD STREET 1 MON S BLACKFRIARS ROAD - SHORT UFFORD STREET part STREET / BOUNDARY ROW 1 MON S BLACKFRIARS ROAD - WEBBER VALENTINE PLACE STREET 1 MON S WEBBER STREET - VALENTINE VALENTINE ROW PLACE NO ACCESS GRAY STREET - WESTMINSTER WATERLOO ROAD BRIDGE ROAD EVERY Mon-Sat J WEBBER STREET - DODSON STREET WEBBER ROW + GERRIDGE STREET - END 1 TUE S GRAY STREET - BLACKFRIARS WEBBER STREET part ROAD EVERY Mon/Thu J BLACKFRIARS ROAD - SOUTHWARK WEBBER STREET part BRIDGE ROAD EVERY Mon/Thu J
Graffiti Removal
Generally this will assume council owned and private buildings; businesses may be asked to pay for graffiti removal. Graffiti will only be removed from private property by the Council if it faces the public highway and can be reached without scaffolding or other equipment required to work at height. Gulley Sweeping
All road gulley’s are to be cleaned once a year with an emergency call out to deal with blockages. Inspection frequency shown in table: inspection frequency Gritting priority Months Baron's Place 6 3 Blackfriars Road (E. side) TfL TfL Blackfriars Road (W. side) TfL TfL Boundary Row (N. side) 6 4 Boundary Row (S. side) 6 4 Burrows Mews 6 4 Cooper Close 6 4 Dodson Street 6 4 Gray Street 6 4 Gerridge Street 6 3 Hatfields 6 2 Joan Street 6 3 Morley St (S. side) 6 4 Peabody Square Not Highway – No Maintenance Undertaken Pontypool Place 6 4 Short Street 6 4 The Cut (N. side) 3 3 The Cut (S. side) 3 3 Ufford Street 6 3 Valentine Place 6 4 Valentine Row 6 4 Waterloo Road 3 1 Webber Row 6 3 Webber Street (N. side) 6 4 Webber Street (S. side)
1 = highest priority 4 = lowest priority
Inspection Frequency: Inspection frequency as shown in table, all highways are inspected monthly, three or six monthly. Investigation Levels: Investigation levels are to be all defects over 25mm on footway, and all defects over 40mm on or over carriageway. Timescale for repairs: Call Out/ Emergency Response 365 days a year Emergencies 2hr response for dangerous defects (scoring 16-20 on our risk assessment) requiring immediate attention Priority All defects (scoring 8-15 on our risk assessment) outside intervention levels repaired in 24hrs. Routine 28 days for non-urgent/emergency repairs (scoring 3-5 on our risk assessment).
Street Lighting
Category Type of Fault Prescribed Minimum Period for Rectification Lamp Faults involving the repair and/or Five Business Days columns and replacement of components. sign posts Flashing Faults involving the repair and/or One Business Day Beacons, replacement of components. School Crossing indicators and Illuminated bollards Emergency Illuminated street furniture faults where a One hour response Works significant risk is identified - i.e. RTA's All illuminated Replacement of a complete unit Twenty Business Days street furniture following initial fault visit.
Faults involving the repair or Twenty-Five replacement of any of the Distribution Business All illuminated Network Operators’ equipment and Days street furniture systems. Note: LBS have no authority over DNO repairs Christmas Displays installed prior to the first Five Business Days Decorations Monday of December - Fault repairs where possible this will treated as high profile be prioritised
Abandoned Vehicles
Abandoned vehicles are to be inspected within 24hrs of being reported and removed within 24hrs of being deemed abandoned by the AV inspector.