2018/4/9 上午7:22 ISSUE SPONSOR April 2018 | Vol. 48 | Issue 4 Issue | 48 Vol. | 2018 April 3 FOOD INDUSTRY 3 FOOD INDUSTRY ENTREPRENEURS 3 FOOD INDUSTRY 3 FOOD INDUSTRY Published by the by Published Commerce Commerce In Taipei American Chamber Of NT$150 應對台灣的「五缺」 Tackling the “Five Shortages” the Tackling INDUSTRY FOCUS FOCUS INDUSTRY INDUSTRY FINANCIAL SECTOR Read TOPICS Online at topics.amcham.com.tw Online at TOPICS Read 號 執 照 登 記 為 雜 誌 交 寄 THE AMERICAN CHAMBER OF COMMERCE IN TAIPEI TAIWAN BUSINESS TOPICS April 2018 | Vol. 48 | Issue 4 中 華 郵 政 北 台 字 第 5000 4_2018_Cover 2.indd 1
CONTENTS NEWS AND VIEWS 7 AmCham President’s Message Zooming Out in the Year of the Dog APRIL 2018 VOLUME 48, NUMBER 4 一○七年四月號 狗年退一步看更遠 9 Taiwan Briefs
Publisher 發行人 By Timothy Ferry William Foreman 傅維廉 Editor-in-Chief 總編輯 12 Issues Don Shapiro 沙蕩 Collaborative Approach to Food Associate Editor 副主編 Tim Ferry 法緹姆 Safety 產官攜手迎接食安新氣象 Art Director/ 美術主任/ 6 Editorial Production Coordinator 後製統籌 Katia Chen 陳國梅 Welcoming the Taiwan Travel Act By Timothy Ferry Manager, Publications Sales & Marketing 廣告行銷經理 欣迎《台灣旅行法》 Caroline Lee 李佳紋 Translation 翻譯 Kevin Chen, Yichun Chen, Charlize Hung, Andrew Wang COVER SECTION 陳又銘, 陳宜君, 洪兆怡, 王先棠 Tackling the “Five Shortages” 應對台灣的「五缺」 American Chamber of Commerce in Taipei 129 MinSheng East Road, Section 3, 7F, Suite 706, Taipei 10596, Taiwan 14 “Five Shortages” Inhibit P.O. Box 17-277, Taipei, 10419 Taiwan Growth and Investment Tel: 2718-8226 Fax: 2718-8182 e-mail: [email protected] 「五缺」有礙投資發展 website: http://www.amcham.com.tw 名稱:台北市美國商會工商雜誌 Amid continuing concern that 發行所:台北市美國商會 the lack of sufficient land, water, 臺北市10596民生東路三段129號七樓706室 電話:2718-8226 傳真:2718-8182 power, manpower, and talent
Taiwan Business Topics is a publication of the American may impact Taiwan’s economic Chamber of Commerce in Taipei, ROC. Contents are independent of and do not necessarily reflect the views of the growth, the government is Officers, Board of Governors, Supervisors or members. © Copyright 2018 by the American Chamber of Commerce in seeking ways to alleviate Taipei, ROC. All rights reserved. Permission to reprint original material must be requested in writing from AmCham. Production problems in each of the five big users to consider desalina- done in-house, Printing by Farn Mei Printing Co., Ltd. areas. tion of seawater as a viable water 登記字號:台誌第一零九六九號 印刷所:帆美印刷股份有限公司 By Timothy Ferry source. 經銷商:台灣英文雜誌社 台北市108台北市萬華區長沙街二段66號 發行日期:中華民國一○七年四月 中華郵政北台字第5000號執照登記為雜誌交寄 16 The Number-one Concern: 21 Industrial Land Sits Idle ISSN 1818-1961 Electric Power Amidst Shortage 第一關切事項:電力供應 台灣土地不足,工業用地卻閒置 Chairman/ Albert Chang Vice Chairmen/ Leo Seewald, Vincent Shih Progress in developing renew- 不用 Secretary: Fupei Wang Treasurer: C.W. Chin able energies has been slower 23 Taiwan Competes for Talent than targeted, but the pace is 2017-2018 Governors: and Manpower Albert Chang, William Farrell, Revital Golan, Tim Ju, now expected to quicken. Seraphim Ma, Leo Seewald, Vincent Shih. 台灣競逐人才與人力 By Timothy Ferry 2018-2019 Governors: Anita Chen, C.W. Chin, Edward Low salaries and poor career Shober, Joanne Tsai, Daniel Tseng, Fupei Wang. 19 Desalination in a Rainforest prospects leave Taiwan’s pool 2018 Supervisors: Petra Jumpers, Joyce Lee, Timothy Taiwan is the world’s rainiest Shields. of talent and youth vulnerable to developed country, but an insuf- China’s advances. COMMITTEES: Agro-Chemical/ Melody Wang; Asset Management/ ficient storage system is forcing 27 Taiwan Needs Talent Christine Jih, Derek Yung; Banking/ Paulus Mok; Capital Markets/ Nadia Chen, Mandy Huang, C.P. Liu; Chemical Manufacturers/ Charles Liang, Michael Wong; Cosmetics/ Shirley Chen, Julien Jacquet, Abigail Lin; CSR/ Lume Liao, Fupei Wang; Energy/ Tina Chen, C.W. Chin; Human LAW Resources/ Vickie Chen, Richard Lin, Monica Han, Seraphim Ma; Infrastructure/ Wayne Chin, Paul Lee; 28 Using Trademarks to Enhance Revenue Streams Insurance/ Dan Ting, Linda Tsou, Dylan Tyson; Intellectual Property & Licensing/ Jason Chen, Peter Dernbach, Companies need to pay proper attention to trademark registration and Vincent Shih; Marketing & Distribution/ Wei Hsiang, Gordon Stewart; Medical Devices/ Terry Lin, Raghavendra Shenoy, licensing on a global basis. Joanne Yao; Pharmaceutical/ Petra Jumpers, Wendy Lin, Lai Li Pang; Public Health/ Joyce Lee, Dennis Lin, Dan By Richard L. Thurston and Christopher M. Neumeyer Silver; Real Estate/ Tony Chao; Retail/ Ceasar Chen, Mark Chen, Prudence Jang; Sustainable Development/ Kenny Jeng, Cosmas Lu, Kernel Wang; Tax/ Stella Lai, Cheli Liaw, Josephine Peng; Technology/ Cynthia Chyn, Revital Golan, Hans Huang; Telecommunications & Media/ Thomas Ee, THREE FOOD ENTREPRENEURS Joanne Tsai; Transportation & Logistics/ Wayne Pi; Travel & Tourism/ Pauline Leung, Achim v. Hake. 31 BABI International: a Taiwan-grown Success By Timothy Ferry
4 TAIWAN BUSINESS TOPICS • APRIL 2018
contents.indd 4 2018/4/10 上午10:10 APRIL 2018 • VOLUME 48 NUMBER 4 COVER SPONSOR 33 Aunt Stella’s: Happiness is a Good Cookie By Timothy Ferry 35 Artisanal Chocolate Finds Taiwan’s Sweet Spot By Joshua Samuel Brown
INDUSTRY F CUS A Report on the Financial Services Sector Time of Transformation
By MATTHEW FULCO Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. 38 Taiwan’s Conservative Fintech Revolution Citi is proud to have had a strong presence in Taiwan since 1964. Being Banks remain cautious about the leader in Taiwan’s banking industry, Citibank Taiwan Limited (CTL) embracing full-throated digitization. has been recognized as the Best Foreign Bank in Taiwan for 21 con- 40 Can Taiwan Cash in on secutive years by FinanceAsia, Best Bank by The Asset Triple A for 15 Virtual Currency? consecutive years, and winner of the “Trusted Brand: Credit Card Issuing Proponents see big opportunities Bank - Gold Award” from Reader's Digest for 10 consecutive years. for Taiwan in this nascent space. 43 A Central Banker Who Stayed CTL’s Institutional Clients Group provides top-tier corporations with a full range of value-added local and cross-border products and services. the Course Leveraging Citi’s world-class banking platform, CTL acts as clients’ best An unflagging focus on stabil- partner to support and grow their businesses to the next level by deliver- ity, sometimes at the expense of ing cost effective solutions with a flexibility that is unmatched by Citi’s reform, defined Perng Fai-nan’s competitors. two decades as head of Taiwan’s Central Bank. CTL’s Consumer Banking leads the market by pioneering Wealth Man- 45 Will a Loan Scandal Sink agement banking service, providing wealth advisory service, local and Taiwan’s Warship-building multi-currency deposits to premium accounts, OBU products and ser- Ambitions? vices and a variety of mutual funds, bonds, and Hong Kong and U.S. The episode revealed deep-seated stocks. By providing customers with value-added services, CTL’s cards problems in the defense-contract- business enjoys high customer satisfaction and strong brand recognition ing process. . in the market.
Citi aims to become the world’s digital bank. In addition to introducing smart banking branches in 2010 and launching advanced mobile banking services in 2011 that include location-based offers and premium search, Citi possesses the innovative culture that positions it to lead the digital trend and deliver more effective, dynamic, and convenient approaches to better serve clients. In 2016 Citi was also the first bank in Taiwan to intro- duce voice biometric authentication technology into its call center.
Citi believes strongly in its responsibility to both Taiwan and the global AMCHAM EVENT community. Since 1995, Citi has been actively involved in educating the next generation, community care, financial education, and environment 47 Celebrating U.S.-Taiwan protection in Taiwan, while sponsoring many programs such as the Citi- Relations at the 50th Hsieh United Way Fundraising Campaign, Citi Global Community Day, and Citi- Nien Fan led environment events. These programs have been well received by the public and demonstrated Citi’s long-term commitment to the community in which it lives and runs its businesses.
TAIWAN BUSINESS TOPICS • ECE BER 201 5
contents.indd 5 2018/4/9 下午12:00 E I T O R I A L Welcoming the Taiwan Travel Act
arch was a good month for Taiwan-U.S. relations. without attaching his signature, the President chose to demon- In what may be a new record, three key U.S. offi- strate his firm endorsement by signing the bill. M cials made separate visits to Taiwan during the The Taiwan Travel Act states that “officials at all levels of month: Deputy Assistant Secretary of State for East Asia the U.S. Government, including Cabinet-level national secu- and the Pacific Alex Wong, U.S. Ambassador to APEC Matt rity officials, general officers and other executive branch Matthews, and Deputy Assistant Secretary of Commerce for officials, [may] travel to Taiwan to meet their Taiwanese coun- Manufacturing Ian Steff. Such visits underscore the strength terparts.” It also allows “high-level officials of Taiwan to enter and breadth of the bilateral relationship, reflecting the many the United States, under conditions which demonstrate appro- areas of cooperation between the two sides. priate respect for the dignity of such officials.” Wong, who was invited to Taiwan by AmCham Taipei In truth, nothing in U.S. law or regulations prohibited such to join President Tsai Ing-wen as a keynote speaker at the travel. But the Act presumably will have more than symbolic Chamber’s annual Hsieh Nien Fan banquet, delivered one of impact. AmCham hopes that it will actively encourage the the strongest reaffirmations in recent memory of the Amer- U.S. administration to send more high-level American offi- ican commitment to Taiwan. “The aim of U.S. policy is to cials on visits to Taiwan and receive more of their Taiwanese ensure that Taiwan’s people can continue along their chosen counterparts in Washington. Such personal contact is vital path, free from coercion,” he told the assemblage of nearly in nurturing the bilateral relationship and deepening the 700 AmCham members and guests. Because the relation- fruitful cooperation already taking place in such areas as ship is “undergirded – and animated – by shared and enduring trade and investment, security issues, cultural and educational values,” he said, “the United States has been, is, and always exchanges, and other subjects of mutual concern. will be Taiwan’s closest friend and partner.” Over the past 18 years, only one U.S. Cabinet-rank official By coincidence, the three visits were arranged before has come to Taiwan – Environmental Protection Adminis- passage of the Taiwan Travel Act by the U.S. Congress on trator Gina McCarthy in 2014. The upcoming dedication February 28 and its promulgation by President Trump on ceremony for the new office building of the American Institute March 16. But this new piece of legislation is important as yet in Taiwan – a structure that in itself will serve as the embodi- another indication of the extent of American political support ment of the continuing strong U.S. commitment – will be an for Taiwan. The bills, which enjoyed bipartisan sponsorship, excellent opportunity for dispatching a high-level American were passed unanimously in both the House of Representa- delegation. AmCham Taipei looks forward to the arrival of tives and the Senate. Although many observers had expected such a delegation, and hopes it will be part of a steady flow of President Trump to permit the measure to pass into law visitors in both directions.
欣迎《台灣旅行法》
年 台 一 法 官 台 法 灣 新 《台灣旅行法》 官 安 官 官 台 象 台 行 官 台灣 台灣 官 一 台灣 官 台 年 法 台 年 台 官 一 《台灣旅行法》 法 年 台 接 象 台 法 一 更 官 台灣 更 台灣官 台灣 官 接 台 台 安 台灣 年 一 台灣 官 官 台 安 年 台 台 法 新 《台灣旅行法》 新法 台 官 台 台灣 《台 台 官 灣旅行法》 台 台 官 更
6 TAIWAN BUSINESS TOPICS • APRIL 2018
4 Editorial.indd 6 2018/4/9 下午12:00 A MESSAGE FROM THE AMCHAM TAIPEI PRESIDENT
Zooming Out in the Year of the Dog
狗年退一步看更遠
BY WILLIAM FOREMAN
he simple questions about our publications and engaging with the Tai- AmCham’s members benefit Taiwan businesses and organizations wanese and U.S. governments. with employment, investment, tax pay- T are often the hardest to answer. We began the retreat with a classic ments, and other factors. Who are we? What’s our story? How “SWOT” analysis, examining our Opportunities: We can find new do we tell it? And to whom? strengths, weaknesses, opportunities, ways to serve as a bridge, attracting AmCham Taipei pondered these and threats. A long list was developed American companies to invest here questions at our recent retreat, an for each category, but here are some of while helping Taiwanese companies go annual event bringing the AmCham the key points: to the United States. We could do more staff together with the Board for an Strengths: AmCham Taipei has a outreach to local companies that would afternoon of brainstorming and trou- strong, trusted brand with nearly 70 benefit from an AmCham membership. bleshooting. Traditionally, we sequester years of history for successful advo- Threats: Geopolitical uncertainties, ourselves in a conference room for an cacy, networking, information sharing, political dysfunction in Taiwan, and ill- afternoon and focus on challenges such and professional development. We have advised U.S. policy on trade and foreign as increasing revenue, recruiting more excellent access to the Taiwanese gov- relations could have a negative impact members, and strengthening committees. ernment and well-established links to on the island’s business climate. This year we changed our approach, Washington. Our Business Climate Among the messages that emerged zooming out a bit to look at the big pic- Survey, White Paper and TOPICS mag- from the discussion: ture and refining the key messages that azine are must-reads for those doing • AmCham members are deeply will inform and inspire our work the business in Taiwan. rooted in Taiwan, with many rest of the year. The messaging will be Weaknesses: Too often we try to be operating here for decades. integrated into everything we do, from everything to everyone, and need to do They’ve invested billions and have conceptualizing events and recruiting a better job prioritizing. We also need created tens of thousands of jobs. members to creating content for our to be more effective in showing how They believe in Taiwan and want
到企業和組織,最簡單的問題往往是最難回答 牌,在政策溝通、人際脈絡拓展、資訊共享和專業發展 的。所以我們是什麼樣的組織?有什麼樣的背 方面擁有近70年的歷史。商會與台灣政府以及華盛頓各 談 景淵源?該如何描述?跟誰描述? 自建立良好關係與連結,商會出版的商業景氣調查、 在最近的年度「策略會議」中我們思索了這些問題。 年度白皮書和TOPICS雜誌是企業在台營運的必讀的刊 「策略會議」是美國商會一年一度邀集員工與董事會相 物。 聚,透過一下午來腦力激盪、找尋和解決問題。傳統做 :我們常常想為所有會員公司提供類方面服務, 法是把大家聚集在會議室裡一個下午,專注思考如何增 但以輕重緩急而言,我們還應該更有效的向外界展示商 加收益、招募更多會員和強化委員會功能等挑戰上。 會的會員如何在就業、投資、納稅和其他方面對台灣經 今年的做法不同,我們向後退了一點以便宏觀整體局 濟做出的貢獻。 勢,重新刻劃這些將在未來九個月為我們提供資訊和啟 :我們可以找一些新方法來作為吸引美國企業來 發的關鍵信息。這些重點會將整併進入本會所有事務運 台投資的橋樑,同時幫助台灣企業前往美國發展。同時 作,從概念活動和招募會員到為本會出版品的內容,及 為本土企業多做宣傳,讓企業因身為商會會員而受惠。 如何深化商會與台美政府的互動。 :地緣和台灣政治運作的不確定性,,以及不明 本會以具代表性的「SWOT」分析做為「策略會議」 智的美國貿易和外交政策,都可能對台灣的經商環境造 開端,逐一檢視本會的優勢、劣勢、機會和威脅,結果 成負面影響。 從每個類別中列出一長串清單,不過在當中找到一些重 會議中討論出以下重點: 點: • 商會會員在台深根數十年,投入了數十億美元,創 :台北市美國商會是強而有力且值得信賴的品 造了數以萬計的就業機會。秉持相信台灣的想法,
TAIWAN BUSINESS TOPICS • APRIL 2018 7
4 Foreman.indd 7 2018/4/9 下午12:01 台北美國商會 任主
it to succeed. to embrace disruption. In an with the lunches and coffee chats I’m • AmCham wants to be treated increasingly competitive world, having with members. like a partner and ally of the the biggest risk is not to be inno- Identifying messages for a diverse government – not as a critic or vative. There’s no time to delay. and complex organization such as stakeholder on the sidelines. With What delighted me was that these AmCham is challenging. It’s an ongoing better two-way communication, same messages have also been surfacing process, demanding tweaks and calibra- AmCham must show how its in the White Paper committee meet- tions. But I think we’re off to a good business objectives align with the ings I’ve been attending the past three start in the Year of the Dog. government’s policy objectives. months. They’ve also come up in the As always, I welcome your feedback: • There’s great urgency for Taiwan courtesy calls I’ve been making along [email protected]
希望在台耕耘成功。 書》委員會議上也出現了相同信息。不管是在我持續撥 • 商會希望成為政府的夥伴盟友,而非在場外當個評 打禮貌性拜訪電話中,或者是與會員共進午餐和咖啡聊 論者或利益相關者。 天過程中,都出現了同樣的想法。 • 透過良好的雙向溝通,商會必須讓外界了解商會會 從商會這樣多元且複雜的組織規納出整體成員的看法 員公司的營運目標與政府政策目標是一致的。 是一項挑戰性很大的工作。整個過程是持續不斷的,需 • 讓台灣接受破壞性創新的思維迫在眉睫。類球競爭 要不斷調整修正。不過我認為我們在狗年有一個很好的 日益激烈而改變刻不容緩,最大風險是留在原地停 開始。 止創新。 既如以往,任何回饋意見,歡迎聯繫: 令人欣喜的是,在我過去三個月出席的《台灣白皮 [email protected]
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4 Foreman.indd 8 2018/4/9 下午12:01 T A I W A N B R I E F S
— BY TIMOTHY FERRY —
TAIWAN'S JAN. - FEB. TRADE FIGURES MACROECONOMICS (YEAR-ON-YEAR COMPARISON)
EXPORTS EXPERIENCE HK/China Japan ASEAN TOTAL 19.5 A SLIGHT WEAKENING 18.5 Taiwan’s export streak finally came 8.9 9.1 8.6 7.1 5 to an end in February after 16 straight 7.1 6.6 5 3.5 months of gains when exports declined 3.1 49.8 46.4 by a slight of 1.2% for the month, 2018 2017 2018 2017 2018 2017 44.4 39.5 mostly attributed to Chinese New Year .S.A Europe holiday which this year fell on Febru- ary 15-20. The months of January 5.8 5.4 5.2 5.2 4.9 5 4.4 4.4 and February are generally considered jointly as the New Year holiday reduces 2018 2017 2018 2017 2018 2017 the number of working days in either NIT: S Billion Exports Imports month. Total exports year-to-date main- SO RCE: BOFT/MOEA tained their growth momentum of 7.3%, hitting a record US$49.75 billion. Still, US$8.3 billion, bringing their share of diminish consumer confidence, which exports had been forecast by econo- total exports to 37.2%. Year-to-date, continued an upward trend. mists to grow by 6.5% in February even however, trade with China/Hong Kong considering the New Year holiday, and saw a brisk rise of 7.3%, reaching INTERNATIONAL they needed to maintain growth to reach US$19.5. the target of 8% growth for the quarter. February, meanwhile, saw a big rise U.S. STEEL TARIFFS The Directorate-General of Budget, in exports to the United States, Taiwan’s HIT TAIWAN Accounting and Statistics has raised second largest trade partner – by 12.6% Taiwan sent a delegation to the United its forecast for GDP growth in 2018 to reach US$2.6 billion, and increased States on March 18 with the goal of nego- from 2.29% to 2.42% on the strength year-to-date by 11.8% to US$5.8 billion. tiating an exemption to the steep tariff of local consumption and investment, Imports from the United States also rose hike on imported steel and aluminum particularly government infrastructure in February – by 6.7% to US$2.4 billion imposed by President Donald Trump. and industrial development programs. – and year-to-date to US$5.2 billion. On March 8, Trump signed an order Exports, however, are always a key Machinery and electrical equip- imposing a 25% tariff on imported driver of growth for Taiwan. ment continued to account for 53% of steel and 10% on aluminum. Before Exports to China/Hong Kong total exports but saw a 2.2% decline in the tariffs took effect on March 23, the declined in February by 10.8% to value February; year-to-date the sector’s U.S. government was already engaged in exports rose 5.3% to reach US$25.1 talks with several major trade and stra- TAIWAN STOCK EXCHANGE PERFORMANCE billion. Machinery, alone some 8% of tegic partners over exemptions. Some Taiwan’s total exports, maintained a 53% of imported steel will come from THE BLUE LINE SHOWS CHANGES IN TRADE VALUE AND THE SHADED AREA CHANGES IN THE TAIEX INDEX. year-to-date rise of 13.5%, outperform- countries that were given such exemp- 275000 18000 ing the other sectors in the category. tions, including Canada, Mexico, Brazil, 252500 16000 Leading manufacturing indicators and the European Union. The Taiwan- 230000 14000 were lower in February, again largely ese delegation was led by Taiwan’s top 207500 12000 due to the shorter month, with the trade negotiator and former Minister of 185000 10000 Purchasing Managers Index plunging Economic Affairs John Deng, but has so 162500 8000 140000 6000 14.6%, from 59 to 50.4. Any number 50 far failed to win exemptions for Taiwan’s 117500 4000 or above is considered growth. steel and aluminum. 95000 2000 Unemployment rose slightly in Febru- Taiwan’s steel industry has an annual 72500 0 ary to 3.7% from January’s 3.64%. The production value of NT$1.116 tril- consumer price index increased more lion (US$38.27 billion) and is primarily substantially, from 0.89% in January aimed at meeting domestic demand.