Friends and Family Test – Community Nursing Teams – January 2020
The Trust’s target ‘Would recommend’ Friends and Family Test score is 75%
‘Would recommend’ percentage is calculated as follows:
Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely + Unlikely + Extremely unlikely + Don’t know
‘Would not recommend’ percentage is calculated as follows:
Extremely unlikely + Unlikely X100 Extremely likely + Likely + Neither likely nor unlikely + Unlikely + Extremely unlikely + Don’t know
(The score has been calculated in accordance with the NHS England guidance)
Friends and Family Test – Community Nursing Teams – Jan-20 Page 1 of 4
Team Extremely Likely Neither Unlikely Extremely Don't Total Would Would not Neither likely nor likely likely nor unlikely know recommend recommend unlikely to unlikely recommend / Don't know % % %
1 Barnstaple 0 0 0 0 0 0 0
2 Bideford 1 0 0 0 0 0 1 100.0 0.0 0.0
3 Holsworthy/Torrington 2 0 0 0 0 0 2 100.0 0.0 0.0
4 Ilfracombe/Braunton 5 1 0 0 0 0 6 100.0 0.0 0.0
5 Lynton 0 0 0 0 0 0 0
6 Out of hours/Urgent Care 0 0 0 0 0 0 0
7 South Molton/Chulmleigh 10 1 0 0 0 1 12 91.7 0.0 8.3
Total 18 2 0 0 0 1 21 95.2 0.0 4.8
Percentage 85.7 9.5 0.0 0.0 0.0 4.8 100.0
Qualitative feedback
Team Name At what stage in Friends and Please can you tell us why you Have you any suggestions for Patient request your care are you Family Test gave that response? ways we can improve the for anonymised completing this response service? comments not to Patient Experience be made public Survey? 1 Bideford c) On discharge from Extremely likely Because after 4 different the community nursing operations in 2.5yrs, they have service always been there for me. 2 Holsworthy/Torrington c) On discharge from Extremely likely How cannot recommend them?? How can you improve? (perfection) the community nursing They were perfect in every way. service 3 Holsworthy/Torrington c) On discharge from Extremely likely the community nursing service Friends and Family Test – Community Nursing Teams – Jan-20 Page 2 of 4
4 Ilfracombe/Braunton b) As an ongoing user Extremely likely We are very lucky in N. Devon. I tell Perhaps more pay for the staff. They of the community people that your care is perfect. I'm are all so kind. Being at home with nursing service [age omitted] in Feb. help is A1. 5 Ilfracombe/Braunton b) As an ongoing user Extremely likely Because you provide a very reliable of the community service with feedback when nursing service required. 6 Ilfracombe/Braunton c) On discharge from Extremely likely Everything went smoothly. Open some windows. the community nursing service 7 Ilfracombe/Braunton d) Stage of care not Extremely likely entered 8 Ilfracombe/Braunton d) Stage of care not Extremely likely entered 9 Ilfracombe/Braunton d) Stage of care not Likely Do not publish entered 10 South Molton/Chulmleigh b) As an ongoing user Extremely likely Very helpful in every way, nothing No. of the community is no trouble to explain things. nursing service 11 South Molton/Chulmleigh b) As an ongoing user Extremely likely The staff are very busy and I think of the community that there is a need for more nurses nursing service to help with the workload. 12 South Molton/Chulmleigh b) As an ongoing user Extremely likely I have had good care. of the community nursing service 13 South Molton/Chulmleigh b) As an ongoing user Extremely likely The service was prompt, nothing of the community was too much trouble & the nurses nursing service are caring, friendly & very professional. 14 South Molton/Chulmleigh b) As an ongoing user Extremely likely Service could not be better. None, seems completely adequate. of the community nursing service 15 South Molton/Chulmleigh b) As an ongoing user Extremely likely They are second to none. No, they are perfect. of the community nursing service 16 South Molton/Chulmleigh b) As an ongoing user Extremely likely Because all nurses who attended of the community were cheerful, professional & nursing service capable. 17 South Molton/Chulmleigh b) As an ongoing user Extremely likely Because we have had very good of the community treatment. nursing service 18 South Molton/Chulmleigh b) As an ongoing user Extremely likely The community nurses are of the community extremely helpful and understand Friends and Family Test – Community Nursing Teams – Jan-20 Page 3 of 4
nursing service my needs. 19 South Molton/Chulmleigh b) As an ongoing user Extremely likely Nothing is too much trouble, they of the community are extremely helpful. nursing service 20 South Molton/Chulmleigh b) As an ongoing user Likely Very kind and helpful. of the community nursing service 21 South Molton/Chulmleigh d) Stage of care not Don’t know None. entered
Friends and Family Test – Community Nursing Teams – Jan-20 Page 4 of 4