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Denis Chernykh Contact Details Denis Chernykh Contact details: Email address: [email protected] Mobile phone: + (7) 9146103818 (Russian mobile number) Skype: denis.chernykh EDUCATION CTH Diploma and Advanced Diploma in Hospitality, Catering and Tourism Management MITCH (Management Institute of Tourism, Catering and Hospitality) Sep 2006 – Aug 2008 Achieved a Distinction for completing final Major Research Report on “Change in Food and Beverage Trends” Completed variety courses with a good grades, which provides knowledge in different areas of Hospitality Industry Management EXPERIENCE Six Senses, Con Dao, Vietnam Food and Beverage Manager, Jul 2017 – Dec 2017 Job summary: Head of Food and Beverage Department, responsible for service excellence and guests tailor made experience throughout 4 food and beverage outlets and 2 unique destinations for resort guests accommodated in 50 private villas. Main responsibilities included: Developing F&B budget and CapEx for 2018 Monthly F&B reports to home office on F&B financials, department operations and on-going F&B programs Close collaboration with HOD’s in order to achieve financial targets, create memorable experience for guests as well as to prevent and resolve any operation challenges Implementation of training and development plans for service teams and close collaborations with outlet managers on all required support Planning and implementing festive season F&B programme and individual outlets arrangements during peak season Implementation of MC food and beverage production recipes and cost set up Collaboration with culinary team on menu planning, based on seasonal availability and individual guests’ dietary preferences Planning and preparation for groups catering within the resorts based on individual group special requirements LN Garden Hotel, Guangzhou, China Food and Beverage Manager, Mar 2015 – Apr 2017 Job summary: Overseeing food and beverage operations in 828 rooms property with additional 150 serviced apartments. With the main focus on revenue generation and constant improvement of guest’s experience as well as introducing new products and suppliers to purchasing department, which resulted in the following accomplishments: Overall guest satisfaction score within F&B department increased up to 38.8 points vs 2015 Close collaboration with food and beverage vendors and introducing new food and beverage products, which positively affected DOP over 26 % + 11.35% increase YOY Food and Beverage profit in 2016 Major events caterings such as: American Chamber of Commerce Spring & Winter Balls, with the cocktail receptions over 600 gusts; dinners and luncheons for General Consulates; Asia Pacific American Network events; catering events for International Schools, including successful hosting of PolyU HK Implementation and execution of major SOP’s in beverage department and high occupancy operations Facilitating dining preferences of multicultural guests Reorganization F&B team, with improved line managers’ relocation Training & development of 5 International management trainees, from: US, Germany, India, Sweden, Pakistan Close collaboration with culinary team on constant rotation and release of new outlet menus Increased F&B market penetration over 20% YOY, with PR department team work and creating promotion programs within all outlets Consistent improvement of F&B outlets ambience and new service elements few of which are: martini preparation table side cart, new bar ambience, upgraded R/S set up for food delivery Wanda Realm, Wuhan, China “Spark” steakhouse and bar Manager, Jun 2013 – Oct 2014 Main responsibilities were: Manage day to day operation of two F&B outlets: “Spark” – Steaks and Grill’s Restaurant and Lounge bar Drink list development and beverage recipes implementation Achieved returned guests rate over 60% Created a positive revenue generation trend, which lead to 3-5% revenue increase monthly F&B wine sales reports and beverage sales analysis Service and bar staff training for over 25 team members Outlets set up, including HOE purchasing Brand standards champion: monitoring all F&B standards and providing reports upon routine checks Monthly P&L reports InterContinental, Tangshan, China Beverage Manager, Dec 2011 – Nov 2012 Main responsibilities were: In charge of the lobby lounge daily operations Hosted private, VIP and cocktail receptions events Development and implementations of Beverage and Lobby Lounge SOP’s and P&P’s Developed and implemented beverage recipes Beverage and service training: basic and advanced Implementation of promotions, based on prior market research and analysis Implementation and execution of beverage control procedures: inventory, Par Stocks arrangement Developed and implemented a new cocktail list for local market Arranged Wine List according company standard Beverage menu engineering, including cost and selling price calculations Staff development, KPO and PDP Assisting other department sections: banqueting operations and ADD, taking care after dinner operation. Crowne Plaza, Sanya, China Guest Relationship Manager in F&B department, Sep 2010 – Aug 2011 Main responsibilities were: Analyzing guests feedbacks and providing strategic direction based on the analysis Dealing with complaints and special requests regarding F&B side Menu and promotions implementation Anticipating and responding to guests needs F&B staff language and service essentials training During the working period was involved in such events as: Miss World 2010, Gala dinner for President Republic of Mauritius, also provided service for VIP guests during various banqueting events. Completed cross-training programme in Crowne Plaza Shenzhen. Havana Plaza and Beach Bar Manager, Sep 2011 – December 2011 Responsible for: Day to day bars operations Communicating and making sure guests satisfaction is superior level Promotions development and implementation Evaluation of staff performance and training regarding performance appraisal F&B projects development Monitoring product and service quality tracking towards the standards Inventory and supply operations ADDITIONAL COMPETENCIES Language Proficiency: English, Russian, Mandarin Level 2 Award in Food Safety in Catering with credit, by the Royal Institute of Public Health Completed IHG ALPD (Accelerated Leadership and Development Programme) training Knowledge of usage EPOS systems: Micros, Infrasys, MC Asian work experience Night Club events organization experience PERSONAL Year of Birth: 1989 Nationality: Russian Personal profile: Working in hospitality industry allows me to have a constant interaction with people from all over the world and different cultural backgrounds, which results in ability to maintain good communication channel on various levels and at the same time being flexible in my approach to various circumstances. After working in both free-standing restaurants and bars as well as major hotel chains, I’m capable to work in teams of different caliber and at the same time can perform well independently. Overcoming challenges and celebrating success with my team and co-workers, is one of the major factors which drives me forward and achieving my personal and professional development milestones. REFERENCES Six Senses Con Dao General Manager – Nick Juett Email: [email protected] LN Garden Director of Food and Beverage – Frankie Kong E-mail: [email protected] Mobile: +86 18929508533 InterContinental Tangshan/ Wanda Realm Wuhan Director of Food and Beverage – Cliff Tan E-mail: [email protected] Mobile: +86 18627909048 / +86 185 07170513 Wanda Realm Wuhan Assistant Food and Beverage Manager – Miguel Zhou E-mail: [email protected] Mobile: +86 15102737385 Wanda Realm Wuhan General Manager – Morten Junior Crowne Plaza Sanya /InterContinental Tangshan General Manager – Otto Kurzendorfer Crowne Plaza Sanya EAM/Director of Food and Beverage - Calvin Zhang Crowne Plaza Sanya Food and Beverage Manager - Eddy Zhu .
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