Legible London Scheme Evaluation in New Areas Report

Total Page:16

File Type:pdf, Size:1020Kb

Legible London Scheme Evaluation in New Areas Report Legible London scheme evaluation in new areas 08224 September 2010 Confidentiality Please note that the copyright in the attached report is owned by tfl and the provision of information under freedom of information act does not give the recipient a right to re-use the information in a way that would infringe copyright (for example, by publishing and issuing copies to the public). Brief extracts of the material may be reproduced under the fair dealing provisions of the copyright, designs and patents act 1988 for the purposes of research for non-commercial purposes, private study, criticism, review and news reporting. Details of the arrangements for reusing the material owned by tfl for any other purpose can be obtained by contacting us at [email protected]. Research conducted by Steer Davies Gleave CONTENTS 1 EXECUTIVE SUMMARY ............................................................................ 1 2 INTRODUCTION .................................................................................... 5 About this report .................................................................................. 5 Legible London ..................................................................................... 5 The Pilot Schemes ................................................................................. 5 Study Outcomes .................................................................................... 6 Structure of the Report ........................................................................... 7 3 CONTEXT FOR EVALUATION .................................................................... 9 Vision and Mission Statement .................................................................... 9 Goals and Objectives .............................................................................. 9 Evaluation Framework ........................................................................... 10 4 SURVEY PROGRAMME OVERVIEW .............................................................. 13 Methodology ....................................................................................... 13 Pedestrian Counts ................................................................................ 14 PERS Audits ........................................................................................ 15 On-street User Interview Surveys .............................................................. 17 Mystery Shopper Surveys ........................................................................ 21 Accompanied journeys ........................................................................... 23 5 OVERALL FINDINGS .............................................................................. 25 Key findings ........................................................................................ 25 Pedestrian counts ................................................................................. 25 PERS ................................................................................................. 29 On-street surveys ................................................................................. 34 Mystery shopping.................................................................................. 39 Accompanied journeys ........................................................................... 43 Additional questions from LDA ................................................................. 46 6 SURVEY DETAIL SOUTH BANK .................................................................. 51 Key findings ........................................................................................ 51 Local Context ...................................................................................... 56 Detailed Survey Programme ..................................................................... 58 Survey Outcomes ................................................................................. 62 Figures On-street user interviews ........................................................................ 65 PERS Audits ........................................................................................ 73 Mystery Shopper Journeys ....................................................................... 75 Accompanied journeys ........................................................................... 85 7 SURVEY DETAIL CLEAR ZONE .................................................................. 89 Key findings ........................................................................................ 89 Local Context ...................................................................................... 93 Detailed Survey Programme ..................................................................... 95 Survey Outcomes .................................................................................. 99 On-street user interviews ...................................................................... 102 PERS Audits ...................................................................................... 110 Mystery Shopper Journeys ..................................................................... 112 Accompanied journeys ......................................................................... 122 8 SURVEY DETAIL RICHMOND & TWICKENHAM .............................................. 125 Key findings ...................................................................................... 125 Local Context .................................................................................... 129 Detailed Survey Programme ................................................................... 132 Survey Outcomes ................................................................................ 137 On-street user interviews ...................................................................... 140 PERS Audits ...................................................................................... 150 Mystery Shopper Journeys ..................................................................... 152 Accompanied journeys ......................................................................... 164 9 CONCLUSIONS ................................................................................... 166 FIGURES Figure 3.1 Goals and objectives of Legible London ........................................... 10 Figure 4.1 PERS Review parameters ............................................................. 16 Figure 5.1 Weekday pedestrian counts – daily count by pilot area – comparison of pre- & post-stages ............................................................................. 26 Figure 5.2 Weekend pedestrian counts – daily count by pilot area – comparison of pre- & post-stages .......................................................................... 26 Figure 5.3 Total observed users of selected monoliths (weekday, 7am-7pm) ............ 28 Figure 5.4 Pedestrians observed using Legible London in CLear Zone ..................... 29 Figure 5.5 PERS Audit mean scores – Pre-stage and post-stage – all pilots (mean) ...... 30 Figure 5.6 PERS Audit mean scores – post-stage – comparing areas ........................ 31 Figures Figure 5.7 PERS Audit mean scores – Pre-stage, forecast and post-stage – South Bank . 32 Figure 5.8 PERS Audit mean scores – Pre-stage, forecast and post-stage – Richmond .. 32 Figure 5.9 PERS Audit mean scores – Pre-stage, forecast and post-stage – Twickenham33 Figure 5.10 Awareness of legible London signs ................................................. 34 Figure 5.11 Ease of finding way around area by foot .......................................... 35 Figure 5.12 Would you know how to find your way by foot? .................................. 36 Figure 5.13 Use of information sources .......................................................... 37 Figure 5.14 Ratings of local signage .............................................................. 37 Figure 5.15 Has this pedestrian information scheme been personally helpful to you? – all pilots .................................................................................... 38 Figure 5.16 Attitudes towards signs and maps in the area – all pilots ...................... 39 Figure 5.17 Mystery shopper satisfaction by pilot area– comparison of pre- & post-stages ........................................................................................... 40 Figure 5.18 Ratings for wayfinding ................................................................ 41 Figure 5.19 Occasions of failing to find information when needed .......................... 42 Figure 5.20 Attitude statements .................................................................. 43 Figure 5.21 Base mapping – colour comparison ................................................. 49 Figure 6.1 South bank pilot area ................................................................. 57 Figure 6.2 Survey locations map ................................................................. 59 Figure 6.3 PERS Audit – Areas surveyed in SOuth Bank pilot area .......................... 60 Figure 6.4 Pedestrian counts by location - comparison of pre- & post-stages - weekday ........................................................................................... 62 Figure 6.5 Pedestrian counts by location - comparison of pre- & post-stages - weekend ........................................................................................... 63 Figure 6.6 Observation counts by location - weekday ........................................ 64 Figure 6.7
Recommended publications
  • Second Local Implementation Plan
    London Borough of Richmond upon Thames SECOND LOCAL IMPLEMENTATION PLAN CONTENTS 1. Introduction and Overview............................................................................................. 6 1.1 Richmond in Context............................................................................................. 6 1.2 Richmond’s Environment...................................................................................... 8 1.3 Richmond’s People............................................................................................... 9 1.4 Richmond’s Economy ......................................................................................... 10 1.5 Transport in Richmond........................................................................................ 11 1.5.1 Road ................................................................................................................... 11 1.5.2 Rail and Underground......................................................................................... 12 1.5.3 Buses.................................................................................................................. 13 1.5.4 Cycles ................................................................................................................. 14 1.5.5 Walking ............................................................................................................... 15 1.5.6 Bridges and Structures ....................................................................................... 15 1.5.7 Noise
    [Show full text]
  • Pedestrian Navigation Aids, Spatial Knowledge and Walkability
    UC Berkeley International Conference on GIScience Short Paper Proceedings Title Pedestrian Navigation Aids, Spatial Knowledge and Walkability Permalink https://escholarship.org/uc/item/4b58k9tp Journal International Conference on GIScience Short Paper Proceedings, 1(1) Authors Wang, Jia Worboys, Michael Publication Date 2016 DOI 10.21433/B3114b58k9tp Peer reviewed eScholarship.org Powered by the California Digital Library University of California GIScience 2016 Short Paper Proceedings Pedestrian Navigation Aids, Spatial Knowledge and Walkability Jia Wang, Michael Worboys Department of Mathematical Sciences, University of Greenwich, 30 Park Row, London SE10 9LS, UK Email: {J.Wang, M.Worboys}@greenwich.ac.uk Abstract This study attempts to demonstrate the impact of pedestrian navigation aids on spatial knowledge acquisition and its link to walkability in an urban environment. Spatial knowledge is important for pedestrian travel. Rich spatial knowledge contributes to a good mental image of the walking environment, which consequently increases travel confidence and potentially allows more active walking. While there are plenty of studies on walkability, little work has been done on how navigation aids influence walkability. Using a pilot wayfinding experiment, we examined the effect on users’ acquired spatial knowledge of two major pedestrian navigation aids used in London in comparison to direct experience of routes. 1. Introduction and Background Walkability has become a widely discussed topic in urban and transportation planning and gained public interest since 2005. A walkable city that provides an accessible walking environment encourages more pedestrian walking. This results in benefits to the economy, improved public health and reduced ground emissions. Existing walkability studies focus on the assessment of street pattern, land use diversity and housing density (Frank et al.
    [Show full text]
  • Tfl Interchange Signs Standard
    Transport for London Interchange signs standard Issue 5 MAYOR OF LONDON Transport for London 1 Interchange signs standard Contents 1 Introduction 3 Directional signs and wayfinding principles 1.1 Types of interchange sign 3.1 Directional signing at Interchanges 1.2 Core network symbols 3.2 Directional signing to networks 1.3 Totem signs 3.3 Incorporating service information 1.3 Horizontal format 3.4 Wayfinding sequence 1.4 Network identification within interchanges 3.5 Accessible routes 1.5 Pictograms 3.6 Line diagrams – Priciples 3.7 Line diagrams – Line representation 3.8 Line diagrams – Symbology 3.9 Platform finders Specific networks : 2 3.10 Platform confirmation signs National Rail 2.1 3.11 Platform station names London Underground 2.2 3.12 Way out signs Docklands Light Railway 2.3 3.13 Multiple exits London Overground 2.4 3.14 Linking with Legible London London Buses 2.5 3.15 Exit guides 2.6 London Tramlink 3.16 Exit guides – Decision points 2.7 London Coach Stations 3.17 Exit guides on other networks 2.8 London River Services 3.18 Signing to bus services 2.9 Taxis 3.19 Signing to bus services – Route changes 2.10 Cycles 3.20 Viewing distances 3.21 Maintaining clear sightlines 4 References and contacts Interchange signing standard Issue 5 1 Introduction Contents Good signing and information ensure our customers can understand Londons extensive public transport system and can make journeys without undue difficulty and frustruation. At interchanges there may be several networks, operators and line identities which if displayed together without consideration may cause confusion for customers.
    [Show full text]
  • Review of Congestion in Oxford Street, Regent Street and Bond Street
    Item 6, Appendix D Review of congestion in Oxford Street, Regent Street and Bond Street Monday 2 November 2009 Westminster Council House, Marylebone Road, London, NW1 5PT Attendees: Victoria Borwick, Assembly Member Kit Malthouse, Assembly Member for Liam Brooker, Policy Analyst at Westminster Council Simon Birkett, Campaign for Clean Air London Guy Conway – Transport for London (TfL) Lisa Farrell, Personal Assistant to Kit Malthouse, GLA Inga Staples-Moon, Assistant Scrutiny Manager, GLA Katy Shaw, Committee Team Leader, GLA Heather Acton, Marylebone Association Yoram Blumann, Fitzrovia Neighbourhood Association David Brookfield, Lumley Street Marie-Louise Burrows, Farm Street Stephen Carter, Hanway Place Michael Case, Prinston Mansions Mike Dunn, Park Street Cllr Jonathan Glanz, West End Ward David Goodthorne Richard Hopkin, David Irvine, Judd Street Residents Association Cllr Carolyn Keen, Bryanston and Dorset Square Ward Cllr Audrey Lewis, Bryanston and Dorset Square Ward David Miller Lois Peltz, Mount Row Penny Shepherd, Fitzrovia Neighbourhood Association Victoria Borwick introduced the meeting and said that the review aimed to lessen the congestion on Oxford Street, Regent Street and Bond Street but without increasing traffic on neighbouring streets. Presentation by Guy Conway – Transport for London (TfL) 23 bus routes, equating to 270,00 bus passengers used routes along Oxford Street each day. There were 2-3,000 taxi trips. For each bus trip there were an average 35 passengers on board. In 2006-7 TfL had spent £3.8 million on physical improvements. 22 minor traffic schemes for pedestrians had been developed, including Legible London signage, the diagonal crossing at Oxford Circus, CCTV and traffic signal optimisation.
    [Show full text]
  • Transport for London Annual Report and Statement of Accounts 2008/09
    Transport for London Annual Report and Statement of Accounts 2008/09 MAYOR OF LONDON Transport for London >Contents > The year at a glance 4 > Message from the Mayor 6 > Commissioner’s foreword 8 > Operational performance 10 > Expanding public transport capacity 12 > Smoothing traffic flow 20 > A revolution in cycling and walking in London 26 > Delivering our London 2012 transport projects 32 > Improving safety and security 36 > Improving the travel experience in London 44 > Delivering sustainability 56 > Improving efficiency, equality and partnerships 66 > The Mayor’s Transport Strategy 74 > Statement of Accounts 80 > Chief Officers 160 > Members of TfL 161 > Directors of Crossrail Ltd 163 > Membership of TfL panels and committees 164 > Remuneration 166 3 Transport for London > Annual Report and Statement of Accounts 2008/09 >The year at a glance >April 08 >May 08 > The refurbishment of the District > An extra 440 police officers line fleet completed 11 months announced to tackle bus crime early and under budget and antisocial behaviour > London Overground stations > Metronet Rail transferred to deep-cleaned and revitalised TfL control >June 08 >July 08 > Free travel announced for > Royal Assent received for the war veterans, war widows Crossrail Act with the project on and widowers track for delivery in 2017 > Alcohol banned on TfL’s > Additional charging points transport network announced for electric cars >August 08 >September 08 > Thirty British Transport Police > Designs for new air-conditioned Neighbourhood Policing trains unveiled for
    [Show full text]
  • Wayshowing Legible London
    Category: Wayshowing Project: Legible London What was the challenge? What was the effect? Alongside the on-street sign system, the The Legible London concept represents Transport for London undertook a series of Legible London mapping standard designed the most comprehensive approach to qualitative and quantitative evaluations of by Applied has been adopted across implementing a wayfinding system in the system to ascertain if it was meeting Transport for London map applications, a global city. The project, conceived by its objectives to make London more legible, with Legible London maps featuring at all Applied in response to a study brief to help people move around the city easily stations, bus stops and cycle hire points. investigate ways in which walking could and give people the confidence to explore. be improved in Central London, has since The key findings of the report proved the Recent developments include digital developed into an on-street pedestrian immediate positive impact of the system. screens installed in bus shelters, as well as system with over 1,300 signs, a suite of online apps. printed walking maps, downloadable and Applied were commissioned as System digital maps, smartphone apps, integrated Designer for the second pilot phase with public transport information and has responsibility to oversee the work of created a walking identity for London. scheme designers delivering three schemes in Richmond, South Bank and Covent What was the solution? Garden. The role required drafting and Applied published the original Legible distributing over 30 documents setting out London Wayfinding Study. It set out a planning and design guidance to ensure vision for a common solution to wayfinding, consistency across the pilots.
    [Show full text]
  • Mr. Steve Kearns, Transport for London
    Steve Kearns - Transport for London The Move Towards Sustainable Transport London • World City and gateway to the UK 2010 • 7.5m residents • 4.6m people in employment • 30 million visitors a year • 330,000 businesses • 23.8 million trips per day • Growing population 2 London Plan population forecasts Mayor’sContents Transport Strategy Six goals in Mayor’s Transport Strategy • Support economic development and population growth • London Context – Mayor’s Transport • Enhance the quality of life for all Londoners Strategy • Improve the safety and security of all Londoners • Improve transport• Congestion opportunities for all Charging in London Londoners • Reduce transport’s• London contribution – to Managingclimate Road Network change and improve its resilience • Support delivery of the London 2012 Olympic and Paralympic Games and its legacy 4 London Suburban London Uxbridge Road Central London Docklands London 5 Responsibilities Traffic management • 580km of major roads (including London Underground 4m journeys per day bridges and tunnels) • 6,000 traffic• 580km signals of major roads •RiverCongestion •ExpenditureLondon6,000 Charging traffic Buses Scheme insignals 2009/10 = £9.0bn ServicesWalking • Low Emission• •Bridges8,500 Zone buses and tunnels • •CongestionDocklands6m journeys LightCharging per Railway,day Taxis andScheme MinicabsTramlink and London • 22,000 black cabsOverground Dial-a-Ride • 44,000 minicabs Cycling Page 7 Edgware Road Signal Cabin, 1926 13 Public transport capacity: Line capacity increases on the Underground Increase
    [Show full text]
  • The Walking Tube in Central London A
    The Walking Tube in Central London A feasibility and implementation guide July 2018 Walking Tube in Central London | Cross River Partnership 1 This has been compiled as part of a research and implementation project for the Central London Sub-regional Transport Partnership (CLSRTP), a collective of eight central London boroughs, convened by Cross River Partnership (CRP) on behalf of Transport for London (TfL). The CLSRTP boroughs are City of London Corporation, City of Westminster, London Borough of Camden, London Borough of Islington, London Borough of Lambeth, London Borough of Southwark, London Borough of Wandsworth and Royal Borough of Kensington & Chelsea. For further information about this report, please contact [email protected]. 2 Walking Tube in Central London | Cross River Partnership Contents Executive summary .................................................................................................. 04 Introduction ............................................................................................................ 06 Benefits of ‘walking tube’ interventions ........................................................................ 08 Changing perceptions .............................................................................................. 12 Walking Tube Link Examples ..................................................................................... 14 Example 1: City of London/Chancery Lane area .......................................................... 15 Example 2: Paddington-Euston corridor
    [Show full text]
  • Legible London
    Legible London A prototype wayfinding system for london How do we get about the city? Different journeys A learning journey An efficient journey Novice strider Expert strider Has a specific destination Has internalised just what in mind but doesn’t know is strictly necessary to fit London too well. Interested with their daily routine. in learning quicker ways from A to B. A wandering journey An open-ended journey Novice stroller Expert stroller Uses their intuition Has an idea of where places to explore and discover are in the city and uses that interesting places in knowledge opportunistically. the city. Who’s it for? I'm here I'm there Start Finish Where shall we go? Or here? Here? Here?Here? Here? Finish Start Finish Finish Finish Seamless Tube On the station street Existing printed maps Road signs Journey Bus shelter Landmarks Final leg Planner Londons problems 123456789 Chesham Chalfont & Watford Junction Watford Junction is outside Cockfosters Latimer Transport for London zonal High Barnet Epping area. Special fares apply. Watford Oakwood Tube map Watford High Street 5 Theydon Bois 9 7 88 Totteridge & Whetstone Bushey Loughton Amersham Croxley Southgate Debden Chorleywood Woodside Park Rickmansworth Carpenders Park Victoria line closes A Moor Park Edgware West Finchley Arnos Grove Buckhurst Hill A Mill Hill East from 2200 on Monday Hatch End to Thursday evenings Roding West Ruislip Northwood Burnt Finchley Central Northwood 4 until 20 November 2008 Valley Chigwell Headstone Lane Oak Bounds Green Hills Stanmore Hillingdon Ruislip
    [Show full text]
  • Westminster's Local Implementation Plan (2019/20 – 2021/22
    Draft Local Implementation Plan Three (LIP3) Delivery Plan 2019/20 to 2021/22 Westminster City Council westminster.gov.uk Forward This Local Implementation Plan Delivery Plan (2019/20 to 2021/22) is the third submission made to Transport for London and the Mayor of London. It sets out a full programme of existing schemes and projects that the City Council intends to continue delivering on its streets over the next three years. It also proposes the Consultation, Design and Implementation of a wide range of new projects that all aim to make Westminster an even safer, healthier and inclusive borough to live, work and visit. In particular, we aim to lever-in as much investment that is possible in Health and Wellbeing, Air Quality and Road Danger Reduction projects across the many diverse and fast changing Wards that span this growing city. Parallel to the onward delivery of this new LIP3 Delivery Plan: Our plans for the Oxford Street District Project (OSD) are also taking shape and this will be regarded as a distinctly separate programme. For more information about the Oxford Street District Project please refer to: https://www.westminster.gov.uk/oxford-street- district ; as are The many other transport and public realm schemes and projects that make up the City Council’s wider and more substantial Capital Investment Plan. Cllr Tim Mitchell Cabinet Member for Environment and City Management Cllr Karen Scarborough Deputy Member for Environment and City Management 2 November 2018 2 Contents Section Page 1. The new LIP3 Delivery Plan (2019/20 to 2021/22) 4 2.
    [Show full text]
  • Pedestrian Navigation Aids, Spatial Knowledge and Walkability
    GIScience 2016 Short Paper Proceedings Pedestrian Navigation Aids, Spatial Knowledge and Walkability Jia Wang, Michael Worboys Department of Mathematical Sciences, University of Greenwich, 30 Park Row, London SE10 9LS, UK Email: {J.Wang, M.Worboys}@greenwich.ac.uk Abstract This study attempts to demonstrate the impact of pedestrian navigation aids on spatial knowledge acquisition and its link to walkability in an urban environment. Spatial knowledge is important for pedestrian travel. Rich spatial knowledge contributes to a good mental image of the walking environment, which consequently increases travel confidence and potentially allows more active walking. While there are plenty of studies on walkability, little work has been done on how navigation aids influence walkability. Using a pilot wayfinding experiment, we examined the effect on users’ acquired spatial knowledge of two major pedestrian navigation aids used in London in comparison to direct experience of routes. 1. Introduction and Background Walkability has become a widely discussed topic in urban and transportation planning and gained public interest since 2005. A walkable city that provides an accessible walking environment encourages more pedestrian walking. This results in benefits to the economy, improved public health and reduced ground emissions. Existing walkability studies focus on the assessment of street pattern, land use diversity and housing density (Frank et al. 2010), and relate to local routes and subjective pedestrian perceptions (Ewing and Handy 2006). Spatial knowledge is important for pedestrian travel. Better spatial knowledge contributes to richer cognitive maps and thus allows improved understanding of the walking space. Acquired spatial knowledge of an environment can be differentiated depending on whether it comes from direct resources associated with travel experiences or from indirect resources such as signs and maps.
    [Show full text]
  • Walk This Way Making Walking Easier and Safer in London
    Transport Committee Walk This Way Making walking easier and safer in London October 2010 Transport Committee Walk This Way Making walking easier and safer in London October 2010 Copyright Greater London Authority October 2010 Published by Greater London Authority City Hall The Queen’s Walk More London London SE1 2AA www.london.gov.uk enquiries 020 7983 4100 minicom 020 7983 4458 ISBN: 978-1-84781-404-3 This publication is printed on recycled paper Cover photo by Jupiterimages Copyright: ©Getty Images Transport Committee Members Valerie Shawcross (Chair) Labour Caroline Pidgeon (Rapporteur) Liberal Democrat Victoria Borwick Conservative James Cleverly Conservative Jenny Jones Green Joanne McCartney Labour Steve O'Connell Conservative Murad Qureshi Labour Richard Tracey Conservative The Transport Committee agreed the following terms of reference for its investigation on 23 June 2010: To explore, with relevant organisations, the different initiatives to make it easier and safer to walk in London which could deliver a sustained increase in walking; and In light of the findings, make recommendations to the Mayor and TfL on initiatives to prioritise in ‘2011 the year of walking’, and any other actions to take to help ensure the ‘year of walking’ leads to a sustained increase in walking. The Committee would welcome feedback on this report. For further information contact Ian O’ Sullivan on 020 7983 6540 or [email protected]. For press enquiries contact Dana Gavin on 020 7983 4603 or [email protected]. Contents Rapporteur’s Foreword 7 Executive Summary 8 Introduction 10 Why Walking Matters 12 The Street Environment 15 Promoting Walking 28 Information and Planning 35 Conclusion 39 Appendix 1 Recommendations 40 Appendix 2 Orders and translations 43 Appendix 3 Principles of scrutiny page 44 6 Rapporteur’s Foreword It is easy to dismiss the importance of walking to London’s transport infrastructure.
    [Show full text]