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Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Distribution Annual Planning Report
DISTRIBUTION ANNUAL PLANNING REPORT December 2018 Powercor Distribution Annual Planning Report – December 2018 Disclaimer The purpose of this document is to provide information about actual and forecast constraints on Powercor’s distribution network and details of these constraints, where they are expected to arise within the forward planning period. This document is not intended to be used for other purposes, such as making decisions to invest in generation, transmission or distribution capacity. Whilst care was taken in the preparation of the information in this document, and it is provided in good faith, Powercor accepts no responsibility or liability for any loss or damage that may be incurred by any person acting in reliance on this information or assumptions drawn from it. This Distribution Annual Planning Report (DAPR) has been prepared in accordance with the National Electricity Rules (NER), in particular Schedule 5.8, as well as the Electricity Distribution Code. This document contains certain predictions, estimates and statements that reflect various assumptions concerning, amongst other things, economic growth and load growth forecasts that, by their nature, may or may not prove to be correct. This document also contains statements about Powercor’s plans. These plans may change from time to time without notice and should therefore be confirmed with Powercor before any action is taken based on this document. Powercor advises that anyone proposing to use the information in this document should verify its reliability, accuracy and completeness before committing to any course of action. Powercor makes no warranties or representations as to the document’s reliability, accuracy and completeness and Powercor specifically disclaims any liability or responsibility for any errors or omissions. -
Draft Determination and the More Preferable Draft Rule by 24 October 2019
Australian Energy Market Commission DRAFT RULE DETERMINATION RULE NATIONAL GAS AMENDMENT (DWGM IMPROVEMENT TO AMDQ REGIME) RULE 2019 PROPONENT Victorian Minister for Energy, Environment and Climate Change 05 SEPTEMBER 2019 Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 INQUIRIES Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E [email protected] T (02) 8296 7800 F (02) 8296 7899 Reference: GRC0051 CITATION AEMC, DWGM Improvement to AMDQ regime, Draft rule determination, 05 September 2019 ABOUT THE AEMC The AEMC reports to the Council of Australian Governments (COAG) through the COAG Energy Council. We have two functions. We make and amend the national electricity, gas and energy retail rules and conduct independent reviews for the COAG Energy Council. This work is copyright. The Copyright Act 1968 permits fair dealing for study, research, news reporting, criticism and review. Selected passages, tables or diagrams may be reproduced for such purposes provided acknowledgement of the source is included. Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 SUMMARY 1 The Australian Energy Market Commission (AEMC or Commission) has made a more preferable draft rule that amends the National Gas Rules to replace the current authorised maximum daily quantity (AMDQ) regime in the Victorian declared wholesale gas market (DWGM) with a new entry and exit capacity certificates regime. These certificates can be purchased by market participants at a primary auction run by AEMO to gain the benefits of injection and withdrawal tie-breaking, congestion uplift protection and some limited curtailment protection. -
Post-Show Report
POST-SHOW REPORT 2016 sponsors and exhibitors included: +61 (0)2 8188 7597 [email protected] www.energyweek.com.au | 1 AUSTRALIAN ENERGY WEEK 2016 REVIEW FROM THE CHAIR Dear Energy Executive, More than 400 attendees at Australian Energy Week in Melbourne in mid-June had the benefit of 88 expert presenters and panelists over 4 days, across 8 different tracks. They covered a wide range of issues that stand between the Australian community and achievement of the CoAG Energy Council’s recently-announced goal of integrating energy and climate change policies to deliver secure supply and the lowest possible prices. Not surprisingly, much of the speakers’ focus - and the audience’s questions - was on the drivers for change and the need for a durable, bipartisan approach to settle investors’ nerves and to encourage lenders’ support for new developments. One of the most interesting questions was posed by speaker Roberto Bocco, Head of Energy Industries at the World Economic Forum. “We are witnessing a continuous trend for decarbonisation,” he said, “but what if the future of energy is different from what we are expecting?” Diversity among leading nations pursuing the transformation of electricity supply, he pointed out, highlights that there is no single pathway to a more affordable, sustainable and secure energy system. The capacity of the Australian Energy Week presenters to pursue the prospects of diversity and the differing pathways to our national energy future was, I think, the major strength of the conference - which will be held again in Melbourne in May next year. Feedback from the attendees thronging the Albert Park venue for the event repeatedly pointed to the benefits of being exposed to a wide range of views in an environment notable for calm discussion - and, having organised and participated in a multitude of conferences over the past 35 years, I was struck by the high level of networking I saw around me. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
Distribution Annual Planning Report 2020 – 2024
Distribution Annual Planning Report 2020 – 2024 Issue number 7 Status Approved Approver Tom Langstaff Date of approval 20 December 2019 AusNet Services Distribution Annual Planning Report 2020 - 2024 ISSUE/AMENDMENT STATUS Issue Date Description Author Approved by Number 1 20/12/2013 2014-2018 Issue (First Issue) M Wickramasuriya D Postlethwaite S Lees M Cavanagh 2 19/12/2014 2015-2019 Issue S Lees J Bridge M Cavanagh 3 24/12/2015 2016-2020 Issue M Wickramasuriya J Bridge S Lees M Cavanagh 4 23/12/2016 2017-2021 Issue M Wickramasuriya J Bridge S Sao M Cavanagh 5 22/12/2017 2018-2022 Issue M Wickramasuriya J Bridge T Langstaff 6 27/12/2018 2019-2023 Issue M Wickramasuriya T Langstaff J Pollock 6.1 30/04/2019 Revision to 2019-2023 Issue to include M Wickramasuriya T Langstaff geographic areas subject to a REFCL J Pollock condition, as per Electricity Distribution S Sao Code V.9A (amended August 2018). 7 20/12/2019 2020-2024 Issue J Pollock T Langstaff A Erceg S Sao Disclaimer This document belongs to AusNet Services and may or may not contain all available information on the subject matter this document purports to address. The information contained in this document is subject to review and AusNet Services may amend this document at any time. Amendments will be indicated in the Amendment Table, but AusNet Services does not undertake to keep this document up to date. To the maximum extent permitted by law, AusNet Services makes no representation or warranty (express or implied) as to the accuracy, reliability, or completeness of the information contained in this document, or its suitability for any intended purpose. -
2020 Safety Performance Report on Victorian Electricity Networks
Safety performance report on Victorian electricity networks October 2020 Safety performance report on Victorian electricity networks October 2020 Energy Safe Victoria This report has been endorsed by the Director of Energy Safety in Victoria. Authorised and published by the Victorian Government Melbourne October 2020 © Copyright State of Victoria 2020 You are free to re-use this work under a Creative Commons Attribution 4.0 licence, provided you credit the State of Victoria (Energy Safe Victoria) as author, indicate if changes were made and comply with the other licence terms. The licence does not apply to any images, photographs or branding, including Government logos. ISBN-13: 978-1-925838-39-8 (print) ISBN-13: 978-1-925838-37-4 (online) This document is also available online at www.esv.vic.gov.au Energy Safe Victoria Foreword This year has seen Energy Safe Victoria embark on a period of major with other responsible parties. This will help us better target our regulatory transformation. Part of this was our continuing drive to implement the activities based on risk. recommendations of the Independent Review of Victoria's Electricity and Tragically, there were two fatalities and three incidents involving serious Gas Network Safety Framework and part was in response to the injuries this year. All involved the public. All were preventable. While holding extraordinary events of the last twelve months. those responsible to account is important, our primary focus is on After a decade, my predecessor Paul Fearon retired in February 2020. preventing such tragedies. I subsequently took over as Director of Energy Safety and Chair Designate The simultaneous bushfires in all states along the eastern seaboard were for the ESV Commission in March 2020. -
What's Inside
™ AUSTRALIA MARKET GUIDE WHAT’S INSIDE SECTION 1: General market overview SECTION 2: Viridian and Click Energy SECTION 3: How to sign up © 2016 Viridian. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. SEPTEMBER 2016 GENERAL MARKET OVERVIEW Brisbane Adelaide Sydney Canberra Melbourne ELECTRIC NATURAL GAS © 2016 Viridian. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, VIRIDIAN • AUSTRALIA MARKET GUIDE 2 is strictly prohibited. Market Snapshot The National Electricity Market (NEM) is the wholesale electricity market that delivers electricity to almost 10 million homes and businesses in Australia. Established in December 1998, it’s one of the largest geographically interconnected power systems in the world, covering a distance of approximately 4,500 kilometres through New South Wales, Queensland, South Australia, Victoria, Tasmania and the Australian Capital Territory. The aim of the NEM is to make sure electricity is available when it’s needed, in a cost effective and reliable way. There are three main participants in the NEM: • Generators, which are coal, natural gas and renewable power stations that sell electricity to the market. • Distributors, who own and manage the infrastructure (poles and cables) which bring the electricity to residential and business customers. • Retailers, who buy electricity from the market. They then sell electricity on to residential and business customers. Click Energy is an Energy Retailer in Australia. Out of the 10 million residential consumers in Australia, the following percentages have switched to a market contract:1 • Victoria: 88% • South Australia: 84% • New South Wales: 69% • Queensland: 46% What is a distributor? Distributors are a core part of the constant supply of electricity and gas into homes and businesses. -
2009 Annual Report
Energy and Ombudsman Water (Victoria) 2009 Annual Report Energy and Water Ombudsman (Victoria) 2009 Annual Report ELGAS KLEENHEAT ORIGIN ENERGY LPG POWERGAS SUPAGAS AGL SALES AUSTRALIAN POWER & GAS ENERGYAUSTRALIA ORIGIN ENERGYELGAS KLEENHEAT ORIGIN ENERGY LPG POWERGAS SUPAGAS AGL SALES AUSTRALIAN POWER & GAS ENERGYAUSTRALIA ORIGIN ENERGY RED ENERGY SIMPLY ENERGY TRUENERGY VICTORIA ELECTRICITY CITY WEST WATER SOUTH EAST WATER YARRA VALLEY WATER MELBOURNERED ENERGY SIMPLY ENERGY TRUENERGY VICTORIA ELECTRICITY CITY WEST WATER SOUTH EAST WATER YARRA VALLEY WATER MELBOURNE WATER BARWON WATER CENTRAL HIGHLANDS WATER COLIBAN WATER EAST GIPPSLAND WATER GIPPSLAND WATER GOULBURN VALLEYWATER BARWON WATER CENTRAL HIGHLANDS WATER COLIBAN WATER EAST GIPPSLAND WATER GIPPSLAND WATER GOULBURN VALLEY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER NORTH EAST WATER SOUTH GIPPSLAND WATER WANNON WATERWATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER NORTH EAST WATER SOUTH GIPPSLAND WATER WANNON WATER WESTERN WATER WESTERNPORT WATER GOULBURN-MURRAY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER WESTERN WATER WESTERNPORT WATER GOULBURN-MURRAY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER SOUTHERN RURAL WATER AGL SALES AURORA ENERGY AUSTRALIAN POWER & GAS CLICK ENERGY COUNTRY ENERGY DODO POWER &SOUTHERN GAS RURAL WATER AGL SALES AURORA ENERGY AUSTRALIAN POWER & GAS CLICK ENERGY COUNTRY ENERGY DODO POWER & GAS ENERGYAUSTRALIA ENERGYONE INTEGRAL ENERGY JACKGREEN MOMENTUM ENERGY NEIGHBOURHOOD ENERGY ORIGIN ENERGY POWERDENERGYAUSTRALIAI- -
2021 Full-Year Result
12 August 2021 Results Highlights and Business Update Financial Overview 1 Graeme Hunt, Managing Director and Chief 4 Damien Nicks, Chief Financial Officer Executive Officer Customer Markets Outlook 2 Christine Corbett, Chief Customer Officer 5 Graeme Hunt, Managing Director and Chief Executive Officer Integrated Energy Q&A 3 Markus Brokhof, Chief Operating Officer 6 • Market/operating headwinds as forecast: wholesale electricity prices and margin pressures in gas impacted earnings RESULTS • Underlying EBITDA down 18% to $1,666 million; Underlying NPAT down 34% to $537 million SUMMARY • Final ordinary dividend of 34 cents per share (fully underwritten), total dividend for the 2021 year of 75 cents, including special dividend of 10 cents • Strong customer growth: Customer services grew by 254k with continued organic growth and Click acquisition STRATEGY • Key acquisitions announced in FY21: Click, Epho, Solgen, Tilt (via PowAR) and OVO Energy Australia EXECUTION • 850 MW battery development pipeline progressing well, with FID reached on a 250 MW, grid-scale battery at Torrens Island • Shareholders granted the opportunity to vote on climate reporting at Accel Energy’s and AGL Australia’s first AGMs • Guidance for EBITDA of $1,200 to $1,400 million, subject to ongoing uncertainty, trading conditions OUTLOOK AND • Guidance for Underlying Profit after tax of $220 to $340 million, subject to ongoing uncertainty, trading conditions FY22 GUIDANCE • Operating headwinds continue into FY22: Roll off of hedging established at higher prices and non-recurrence