Draft Determination and the More Preferable Draft Rule by 24 October 2019
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F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Energy Charter 2020 IAP Disclosure.Pdf
2020 Disclosure Report to the IAP Leveraging high impact points to drive meaningful change for customers Message from our Chair The Energy Charter, starting to deliver The Energy Charter is a whole of sector initiative of 19 CEOs working together across electricity, gas and renewables to put customers at the centre of our businesses. We are not an industry body or a regulator – the Energy Charter is focused outward, on our customers, not on ourselves. We aim for “highest common denominator” – pushing each other to deliver for customers by promoting examples of best practice for signatories to adopt and collaborating in targeted groups to deliver specific projects through our #BetterTogether initiatives. Last year was foundational for the Energy Charter. In 2020, it is all about delivery: what is different and better for our customers because the Energy Charter exists? This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic. However, with these challenges also come unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to “deliver energy for a better Australia”. REAL CHANGE FOR CUSTOMERS What have we done that has made an actual difference for the customer this year? My top three: 1. Stakeholders have told us that it is hard to get an overall picture of the level of customer service that the industry provides. In response, we have committed that each signatory will disclose their customer satisfaction scores. -
Tax On, Tax Off
Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Disclaimer The energy offers, tariffs and bill calculations presented in this report should be used as a general guide only and should not be relied upon. The information presented in this report is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report, it is suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. Alviss Consulting Pty Ltd does not accept liability for any action taken based on the information provided in this report or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the relevant regulator’s website or contact the energy retailers directly. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax May Mauseth Johnston, Alviss Consulting Canberra, 17 November 2014 © Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the Alviss Consulting. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Tax on, Tax off: Electricity prices before and after 3 Acknowledgements This project was funded by grant from the Consumer Advocacy Panel (www.advocacypanel.com.au) as part of its grants process for consumer advocacy projects and research projects for the benefit of consumers of electricity and natural gas. -
Network Vision 2056 Is Prepared and in All Cases, Anyone Proposing to Rely on Or Use Made Available Solely for Information Purposes
Disclaimer and copyright The Network Vision 2056 is prepared and In all cases, anyone proposing to rely on or use made available solely for information purposes. the information in this document should: Nothing in this document can be or should be taken as a recommendation in respect of any 1. Independently verify and check the currency, possible investment. accuracy, completeness, reliability and suitability of that information The information in this document reflects the forecasts, proposals and opinions adopted by 2. Independently verify and check the currency, TransGrid as at 30 June 2016 other than where accuracy, completeness, reliability and suitability otherwise specifically stated. Those forecasts, of reports relied on by TransGrid in preparing this proposals and opinions may change at any document time without warning. Anyone considering this 3. Obtain independent and specific advice from document at any date should independently seek appropriate experts or other sources the latest forecasts, proposals and opinions. Accordingly, TransGrid makes no representations This document includes information obtained or warranty as to the currency, accuracy, from the Australian Energy Market Operator reliability, completeness or suitability for particular (AEMO) and other sources. That information purposes of the information in this document. has been adopted in good faith without further enquiry or verification. Persons reading or utilising this Network Vision 2056 acknowledge and accept that TransGrid This document does not purport to contain all and/or its employees, agents and consultants of the information that AEMO, a prospective shall have no liability (including liability to any investor, Registered Participant or potential person by reason of negligence or negligent participant in the National Electricity Market misstatement) for any statements, opinions, (NEM), or any other person or Interested Parties information or matter (expressed or implied) may require for making decisions. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
21 Years of EWON Then & Now
21 years of EWON then & now Annual Report 2018-2019 About this Report This Annual Report is published in accordance with the Energy & Water Ombudsman NSW (EWON) Charter and the Benchmarks for Industry-based Customer Dispute Resolution. The Benchmarks are Accessibility, Independence, Fairness, Accountability, Efficiency and Effectiveness. About our data Overview The data in this Report is drawn from The Energy & Water Ombudsman NSW (EWON) is an industry-based complaints received by EWON during the Ombudsman scheme which provides independent, free, informal dispute 2018/2019 financial year, unless otherwise resolution services to all NSW energy and some water customers. specified. EWON’s open complaint data varies We concentrate on achieving a fair and reasonable outcome for all in accordance with complaint progression complaints and all parties – we are not a consumer advocate, nor do we and figures in this Report reflect complaint represent industry. status as at 7 July 2019. We investigate a broad spectrum of complaints including: › disputed accounts › high bills About our case studies › disconnection or restriction of supply › payment difficulties Personal information about our customers has been changed to protect their privacy. › reliability and quality of supply › connection or transfer issues › contract terms This Report is printed on › marketing practices ecoStar Forest Stewardship Council© (FSC) certified › digital meter issues 100% recycled paper, using vegetable oil based inks and › poor customer service. an alcohol-free ISO 14001 certified printing process. Our principal responsibilities as set out in the EWON Charter are to: › handle energy and water complaints independently, fairly, informally, expeditiously and free of charge to the customer › promote EWON to consumers and small business › encourage and provide advice to members on good complaint- handling practices to assist in reducing and avoiding complaints. -
Distribution Annual Planning Report 2020 – 2024
Distribution Annual Planning Report 2020 – 2024 Issue number 7 Status Approved Approver Tom Langstaff Date of approval 20 December 2019 AusNet Services Distribution Annual Planning Report 2020 - 2024 ISSUE/AMENDMENT STATUS Issue Date Description Author Approved by Number 1 20/12/2013 2014-2018 Issue (First Issue) M Wickramasuriya D Postlethwaite S Lees M Cavanagh 2 19/12/2014 2015-2019 Issue S Lees J Bridge M Cavanagh 3 24/12/2015 2016-2020 Issue M Wickramasuriya J Bridge S Lees M Cavanagh 4 23/12/2016 2017-2021 Issue M Wickramasuriya J Bridge S Sao M Cavanagh 5 22/12/2017 2018-2022 Issue M Wickramasuriya J Bridge T Langstaff 6 27/12/2018 2019-2023 Issue M Wickramasuriya T Langstaff J Pollock 6.1 30/04/2019 Revision to 2019-2023 Issue to include M Wickramasuriya T Langstaff geographic areas subject to a REFCL J Pollock condition, as per Electricity Distribution S Sao Code V.9A (amended August 2018). 7 20/12/2019 2020-2024 Issue J Pollock T Langstaff A Erceg S Sao Disclaimer This document belongs to AusNet Services and may or may not contain all available information on the subject matter this document purports to address. The information contained in this document is subject to review and AusNet Services may amend this document at any time. Amendments will be indicated in the Amendment Table, but AusNet Services does not undertake to keep this document up to date. To the maximum extent permitted by law, AusNet Services makes no representation or warranty (express or implied) as to the accuracy, reliability, or completeness of the information contained in this document, or its suitability for any intended purpose. -
Victorian Energy Market Update: June 2019 1 Essential Services Commission
Essential Services Commission Victorian Energy Market Update: June 2019 1 Essential Services Commission An appropriate citation for this paper is: Essential Services Commission 2019, Victorian Energy Market Update: June 2019, 28 June Copyright notice © Essential Services Commission, 2019 This work, Victorian Energy Market Update, is licensed under a Creative Commons Attribution 4.0 licence [creativecommons.org/licenses/by/4.0]. You are free to re-use the work under that licence, on the condition that you credit the Essential Services Commission as author, indicate if changes were made and comply with the other licence terms. The licence does not apply to any brand logo, images or photographs within the publication. 2 Victorian Energy Market Update: June 2019 Essential Services Commission Contents Introduction 4 1. Lower disconnections for non-payment 5 2. Prices of energy offers in the market 6 3. Compliance with the energy rules 8 4. Priorities for action 11 5. Changes to the energy rules 13 6. Newly licensed energy companies 16 Victorian Energy Market Update: June 2019 3 Essential Services Commission Introduction This is our second update on the Victorian energy market for 2018-19. This report provides an update on: disconnections of energy customers for non- payment prices of energy offers in the market compliance of energy companies with the energy rules our compliance priorities for 2019-20 recent changes to the energy rules and newly licensed energy companies. This update meets our reporting obligations under Sections 54V and 54W of the Essential Services Commission Act 2001, Section 39A of the Electricity Industry Act 2000 and Section 47 of the Gas Industry Act 2001. -
FREQUENTLY ASKED QUESTIONS We Value Your Honest Feedback and Opinions to Ensure Our Project Appropriately Addresses Local Values and Concerns
5/10/2020 Version Number: 02 FREQUENTLY ASKED QUESTIONS We value your honest feedback and opinions to ensure our project appropriately addresses local values and concerns. Feedback provided is being used to inform assessments and refine the Project design. This Frequently Asked Questions document will be used to respond to questions received about the project. This document will be updated over time to capture new questions. You can click on the following links to go to the question of direct interest to you: What is the Project status? ................................................................................................... 2 Who is Meridian Energy Australia? ....................................................................................... 3 Who is EPS? .......................................................................................................................... 3 What is the Project? ............................................................................................................. 3 What is the history of wind farms in the region and on the site? ......................................... 4 How will the community be engaged and provide input on the proposal?........................... 4 Where is the Project located? ............................................................................................... 5 Why is the Project proposed to be located where it is? ........................................................ 6 Why is the Project being developed? .................................................................................. -
Australian National Electricity Market Model - Version 1.10 EEMG Working Paper 2-2015 - Version 20
Australian National Electricity Market Model - version 1.10 EEMG Working Paper 2-2015 - version 20 Prepared by: Phillip Wild William Paul Bell John Foster Michael Hewson The University of Queensland Brisbane, Australia Prepared for: Australian Research Council AGL Clean Energy Council Hydro Tasmania Infigen Energy Australia Vestas University of Newcastle As part of the project: ARC Linkage Project (LP110200957, 2011-2014) - An investigation of the impacts of increased power supply to the national grid by wind generators on the Australian electricity industry: Australian National Electricity Market Model – version 1.10 Authors Dr Phillip Wild, [email protected], +61 7 3346 1004 Dr William Paul Bell, [email protected], +61 7 3346 6637 Professor John Foster, [email protected], +61 7 3365 6780 Dr Michael Hewson, [email protected], +61 7 3346 7023 Energy Economics and Management Group Postal address: School of Economics The University of Queensland St Lucia, Brisbane QLD 4072, Australia Fax: +61 7 3365 7299 Website: http://www.uq.edu.au/eemg/ Please cite this report as Wild, P, Bell, WP, Foster, J, Hewson, M 2015, Australian National Electricity Market Model - version 1.10, Energy Economics and Management Group Working Paper 2-2015, The University of Queensland, Brisbane, Australia. Working paper version 20 – 11 January 2016 Copyright This work is licensed under a Creative Commons Attribution 4.0 International License. page 2 Australian National Electricity Market Model – version 1.10 Preface This working paper provides details of Australian National Electricity Market (ANEM) model version 1.10 for the research project titled: An investigation of the impacts of increased power supply to the national grid by wind generators on the Australian electricity industry. -
Victorian Energy Market Report 2018–19, 29 November
Essential Services Commission Victorian Energy Market Report 2018-19 An appropriate citation for this paper is: Essential Services Commission 2019, Victorian Energy Market Report 2018–19, 29 November Copyright notice © Essential Services Commission, 2019 This work, Victorian Energy Market Report 2018–19, is licensed under a Creative Commons Attribution 4.0 licence [creativecommons.org/licenses/by/4.0]. You are free to re-use the work under that licence, on the condition that you credit the Essential Services Commission as author, indicate if changes were made and comply with the other licence terms. The licence does not apply to any brand logo, images or photographs within the publication. The Victorian Energy Market Report 2018–19 meets our reporting obligations under Sections 54V and 54W of the Essential Services Commission Act 2001, Section 39A of the Electricity Industry Act 2000 and Section 47 of the Gas Industry Act 2001. Note: Some figures may not add up precisely due to rounding. Amendment made on 29 November 2019: EnergyAustralia incorrectly identified as Origin Energy, pg.25. Essential Services Commission Victorian Energy Market Report 2018–19 2 Prices over 2018–19 for electricity and gas have stabilised compared to the previous year. More customers accessed assistance and received support from their retailer earlier to pay their bills. This fourth annual Victorian energy market report outlines new rules being rolled out to rebuild Victoria’s confidence in the energy retail market. Essential Services Commission Victorian Energy Market Report 2018–19 3 From the Chairperson From the Chairperson Kate Symons Chairperson Kate was appointed chairperson of the Essential Services Commission in September 2019 after three years as a part-time commissioner.