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F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Energy Charter 2020 IAP Disclosure.Pdf
2020 Disclosure Report to the IAP Leveraging high impact points to drive meaningful change for customers Message from our Chair The Energy Charter, starting to deliver The Energy Charter is a whole of sector initiative of 19 CEOs working together across electricity, gas and renewables to put customers at the centre of our businesses. We are not an industry body or a regulator – the Energy Charter is focused outward, on our customers, not on ourselves. We aim for “highest common denominator” – pushing each other to deliver for customers by promoting examples of best practice for signatories to adopt and collaborating in targeted groups to deliver specific projects through our #BetterTogether initiatives. Last year was foundational for the Energy Charter. In 2020, it is all about delivery: what is different and better for our customers because the Energy Charter exists? This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic. However, with these challenges also come unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to “deliver energy for a better Australia”. REAL CHANGE FOR CUSTOMERS What have we done that has made an actual difference for the customer this year? My top three: 1. Stakeholders have told us that it is hard to get an overall picture of the level of customer service that the industry provides. In response, we have committed that each signatory will disclose their customer satisfaction scores. -
Project Energyconnect Review of Economic Assessment
Project EnergyConnect Review of economic assessment 31 March 2021 Project EnergyConnect Review of economic assessment Copyright and Disclaimer Copyright in this material is owned by or licensed to ElectraNet. Permission to publish, modify, commercialise, or alter this material must be sought directly from ElectraNet. Reasonable endeavours have been used to ensure that the information contained in this report is accurate at the time of writing. However, ElectraNet gives no warranty and accepts no liability for any loss or damage incurred in reliance on this information. Revision Record Date Version Description Author Checked By Approved By 31 Mar 2021 1.0 For submission to the Brad Harrison Simon Appleby Rainer Korte AER and publication Hugo Klingenberg Page 1 of 12 Project EnergyConnect Review of economic assessment Project EnergyConnect material change in circumstances assessment Executive Summary On 14 September 2020, ElectraNet submitted an updated economic cost benefit analysis for Project EnergyConnect (PEC) to the AER for approval. The AER confirmed on 28 September 2020 that: “…the AER considers that the updated cost benefit analysis provides a not unreasonable basis for ElectraNet’s opinion that PEC remains the preferred option. We expect both ElectraNet and TransGrid to submit full and complete contingent project applications for PEC as soon as possible.” On 29 September 2020, the ElectraNet Board approved submission of a contingent project application (CPA) based on the AER’s confirmation and the CPA was submitted to the AER on 30 September 2020. This note reviews several subsequently announced policies and other changes in the National Electricity Market (NEM) and considers the impact that these could have on the benefits of PEC. -
Tax On, Tax Off
Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Disclaimer The energy offers, tariffs and bill calculations presented in this report should be used as a general guide only and should not be relied upon. The information presented in this report is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report, it is suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. Alviss Consulting Pty Ltd does not accept liability for any action taken based on the information provided in this report or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the relevant regulator’s website or contact the energy retailers directly. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax May Mauseth Johnston, Alviss Consulting Canberra, 17 November 2014 © Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the Alviss Consulting. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Tax on, Tax off: Electricity prices before and after 3 Acknowledgements This project was funded by grant from the Consumer Advocacy Panel (www.advocacypanel.com.au) as part of its grants process for consumer advocacy projects and research projects for the benefit of consumers of electricity and natural gas. -
Distribution Loss Factor Calculation Methodology Paper 2021-22
Distribution Loss Factor Calculation Methodology Paper March 2021 Distribution Loss Factor Calculation Methodology Paper March 2021 CONTENTS 1 INTRODUCTION .......................................................................................................................... 1 1.1 Requirements of the National Electricity Rules .................................................................. 1 1.2 Ausgrid’s general approach in deriving non-site specific DLFs ......................................... 2 1.3 Energy entering the distribution network ............................................................................ 4 1.4 Energy exiting the distribution network .............................................................................. 4 1.5 Proposed approach to loss estimation for financial year 2021-22 ..................................... 4 2 BREAKDOWN OF TECHNICAL LOSSES ................................................................................. 5 2.1 Calculation of site specific loss factors............................................................................... 5 2.2 Calculation of loss load factors .......................................................................................... 5 2.3 Sub-transmission network series losses ............................................................................ 5 2.4 Sub-transmission network shunt losses ............................................................................. 5 2.5 High voltage network series losses ................................................................................... -
Draft Determination and the More Preferable Draft Rule by 24 October 2019
Australian Energy Market Commission DRAFT RULE DETERMINATION RULE NATIONAL GAS AMENDMENT (DWGM IMPROVEMENT TO AMDQ REGIME) RULE 2019 PROPONENT Victorian Minister for Energy, Environment and Climate Change 05 SEPTEMBER 2019 Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 INQUIRIES Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E [email protected] T (02) 8296 7800 F (02) 8296 7899 Reference: GRC0051 CITATION AEMC, DWGM Improvement to AMDQ regime, Draft rule determination, 05 September 2019 ABOUT THE AEMC The AEMC reports to the Council of Australian Governments (COAG) through the COAG Energy Council. We have two functions. We make and amend the national electricity, gas and energy retail rules and conduct independent reviews for the COAG Energy Council. This work is copyright. The Copyright Act 1968 permits fair dealing for study, research, news reporting, criticism and review. Selected passages, tables or diagrams may be reproduced for such purposes provided acknowledgement of the source is included. Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 SUMMARY 1 The Australian Energy Market Commission (AEMC or Commission) has made a more preferable draft rule that amends the National Gas Rules to replace the current authorised maximum daily quantity (AMDQ) regime in the Victorian declared wholesale gas market (DWGM) with a new entry and exit capacity certificates regime. These certificates can be purchased by market participants at a primary auction run by AEMO to gain the benefits of injection and withdrawal tie-breaking, congestion uplift protection and some limited curtailment protection. -
REVIEW 11 Ravensworth Rail Unloader Expansion 1
MACQUARIE GENERATION 2001 REVIEW 11 Ravensworth rail unloader expansion 1 10 Technology upgrade for Liddell 16 Sawmill waste for renewable energy 19 Aussie Climb 2000—an epic fundraiser 20 Gas-fuelled power plant proposed REVIEW 2001 CONTENTS FINANCIAL PERFORMANCE* 4 PERFORMANCE HIGHLIGHTS 5 CHAIRMAN’S REVIEW 6 CHIEF EXECUTIVE’S REPORT 7 FOUNDATIONS FOR THE FUTURE—LIDDELL UPGRADE, RAIL UNLOADER EXPANSION, INDUSTRY ZONE, TOMAGO GAS TURBINE 10 ENVIRONMENTAL PERFORMANCE 14 RENEWABLE ENERGY PORTFOLIO—BIOMASS CO-FIRING, HYDROELECTRIC PLANT, WIND POWER STUDIES 16 IN THE COMMUNITY—AUSSIE CLIMB 2000 19 FORESTRY TRIALS, SAFETY WINNERS 20 * Macquarie Generation’s 2001 Financial Statements presented to the New South Wales Parliament are available from the Corporation’s web site or by contacting our Newcastle office. Contact details appear on the back cover of Review 2001. Cover: Water vapour rises from Bayswater Power Station’s cooling towers. 11 Ravensworth rail unloader expansion 1 10 Technology upgrade for Liddell 16 Sawmill waste for renewable energy 19 Aussie Climb 2000—an epic fundraiser 20 Gas-fuelled power plant proposed REVIEW 2001 CONTENTS FINANCIAL PERFORMANCE* 4 PERFORMANCE HIGHLIGHTS 5 CHAIRMAN’S REVIEW 6 CHIEF EXECUTIVE’S REPORT 7 FOUNDATIONS FOR THE FUTURE—LIDDELL UPGRADE, RAIL UNLOADER EXPANSION, INDUSTRY ZONE, TOMAGO GAS TURBINE 10 ENVIRONMENTAL PERFORMANCE 14 RENEWABLE ENERGY PORTFOLIO—BIOMASS CO-FIRING, HYDROELECTRIC PLANT, WIND POWER STUDIES 16 IN THE COMMUNITY—AUSSIE CLIMB 2000 19 FORESTRY TRIALS, SAFETY WINNERS 20 * Macquarie Generation’s 2001 Financial Statements presented to the New South Wales Parliament are available from the Corporation’s web site or by contacting our Newcastle office. Contact details appear on the back cover of Review 2001. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
Appendix D: Principal Power Stations in Australia
D Appendix D––Principal power stations in Australia 1.1 See table on next page 142 BETWEEN A ROCK AND A HARD PLACE Principal Power Stations in Australia State Name Operator Plant Type Primary Fuel Year of Capacity Commissioning (MW) NSW Eraring Eraring Energy Steam Black coal 1982-84 2,640.0 NSW Bayswater Macquarie Generation Steam Black coal 1982-84 2,640.0 NSW Liddell Macquarie Generation Gas turbines Oil products 1988 50.0 Macquarie Generation Steam Black coal 1971-73 2,000.0 NSW Vales Point B Delta Electricity Steam Black coal 1978 1,320.0 NSW Mt Piper Delta Electricity Steam Black coal 1992-93 1,320.0 NSW Wallerawang C Delta Electricity Steam Black coal 1976-80 1,000.0 NSW Munmorah Delta Electricity Steam Black coal 1969 600.0 NSW Shoalhaven Eraring Energy Pump storage Water 1977 240.0 NSW Smithfield Sithe Energies Combined cycle Natural gas 1997 160.0 NSW Redbank National Power Steam Black coal 2001 150.0 NSW Blowering Snowy Hydro Hydro Water 1969 80.0 APPENDIX D––PRINCIPAL POWER STATIONS IN AUSTRALIA 143 NSW Hume NSW Eraring Energy Hydro Water 1957 29.0 NSW Tumut 1 Snowy Hydro Hydro Water 1973 1,500.0 NSW Murray 1 Snowy Hydro Hydro Water 1967 950.0 NSW Murray 2 Snowy Hydro Hydro Water 1969 550.0 NSW Tumut 2 Snowy Hydro Hydro Water 1959 329.6 NSW Tumut 3 Snowy Hydro Hydro Water 1962 286.4 NSW Guthega Snowy Hydro Hydro Water 1955 60.0 VIC Loy Yang A Loy Yang Power Steam Brown coal 1984-87 2,120.0 VIC Hazelwood Hazelwood Power Steam Brown coal 1964-71 1,600.0 Partnership VIC Yallourn W TRU Energy Steam Brown coal 1973-75 1,480.0 1981-82 -
21 Years of EWON Then & Now
21 years of EWON then & now Annual Report 2018-2019 About this Report This Annual Report is published in accordance with the Energy & Water Ombudsman NSW (EWON) Charter and the Benchmarks for Industry-based Customer Dispute Resolution. The Benchmarks are Accessibility, Independence, Fairness, Accountability, Efficiency and Effectiveness. About our data Overview The data in this Report is drawn from The Energy & Water Ombudsman NSW (EWON) is an industry-based complaints received by EWON during the Ombudsman scheme which provides independent, free, informal dispute 2018/2019 financial year, unless otherwise resolution services to all NSW energy and some water customers. specified. EWON’s open complaint data varies We concentrate on achieving a fair and reasonable outcome for all in accordance with complaint progression complaints and all parties – we are not a consumer advocate, nor do we and figures in this Report reflect complaint represent industry. status as at 7 July 2019. We investigate a broad spectrum of complaints including: › disputed accounts › high bills About our case studies › disconnection or restriction of supply › payment difficulties Personal information about our customers has been changed to protect their privacy. › reliability and quality of supply › connection or transfer issues › contract terms This Report is printed on › marketing practices ecoStar Forest Stewardship Council© (FSC) certified › digital meter issues 100% recycled paper, using vegetable oil based inks and › poor customer service. an alcohol-free ISO 14001 certified printing process. Our principal responsibilities as set out in the EWON Charter are to: › handle energy and water complaints independently, fairly, informally, expeditiously and free of charge to the customer › promote EWON to consumers and small business › encourage and provide advice to members on good complaint- handling practices to assist in reducing and avoiding complaints. -
Power Off Power on Rebooting the National Energy Market
Power Off Power On Rebooting the national energy market December 2017 Power Off Power On: Rebooting the national energy market 1 The Shepherd Review Power Off Power On: Rebooting the national energy market An options paper commissioned by the Menzies Research Centre Nick Cater, MRC Executive Director Spiro Premetis, MRC Director of Policy and Research Published by The Menzies Research Centre Limited R G Menzies House Cnr Blackall and Macquarie Streets BARTON ACT 2600 PO Box 6091 KINGSTON ACT 2604 Phone: 02 6273 5608 Email: [email protected] Portal: www.menziesrc.org The Menzies Research Centre is a company limited by guarantee. The Menzies Research Centre is supported by a grant from the Commonwealth Department of Finance. ACN 067 379 684 © THE MENZIES RESEARCH CENTRE From the the desk desk of Tony of Shepherd Tony AO Shepherd From the desk of Tony Shepherd AO For generations the great promise celebrated in our national anthem – wealth in exchange InForfor March toilgenerations – 2017 has the given Shepherd the us great an Review enviable promise published lifestyle. celebrated its Statement in our of national National Challengesanthem – settingwealth out in exchangethe priorities for fornational toil –reform. has given us an enviable lifestyle. Yet Australians are beginning to doubt that promise. They are prepared to work as hard as Since then we have conducted a series of community forums talking to people in every state to discover what they thinkYetever Australians toneeds secure fixing. a are better beginning life for tothemselves doubt that and promise. their families, They are yet prepared many feel to itwork has asbecome hard as harder everto get to ahead.