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OM Vol a General printed or downloaded if Uncontrolled printed or Intentionally Blank downloaded if Uncontrolled MANUAL TITLE PAGE printed or Ground Operations Manual (GOM) Publication of Nok Airlines Public Company Limited 17 Fl. Rajanakarn Building, 3 Sounth Sathorn Road, Yannawa, Sathorn Bangkok Thailand 10120 downloaded ALLif RIGHTS RESERVED. This Manual belongs to Nok Airlines Public Company Limited. Any unauthorized reprint or use of this material is prohibited. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system without express written permission from Nok Airlines Public Company Limited. ISSUE: 1 REVISION: 0, 21 JUN 2017 Uncontrolled printed or Intentionally Blank downloaded if Uncontrolled Ground Operations Manual Preface Table of Contents PREFACE TABLE OF CONTENTS MANUAL TITLE PAGE .............................................................................................. 3 PREFACE ................................................................................................... Preface 5 TABLE OF CONTENTS .................................................................................... Preface 5 LIST OF EFFECTIVE PAGES......................................................................... Preface 17 RECORD OF REVISION / AMENDMENT ....................................................... Prefaceprinted 22 REVISION TRANSMITTAL ............................................................................. Preface 23 General ................................................................................................or Preface 23 Filing Instructions ................................................................................. Preface 23 Revision Highlights ............................................................................... Preface 24 CONTROLLED DISTRIBUTION LIST ............................................................. Preface 25 ABBREVIATIONS ........................................................................................... Preface 26 ADMINISTRATION AND CONTROL .............................................................. Preface 29 Management of Manual ........................................................................ Preface 29 Applicability and Conditions of Use ...................................................... Preface 30 Control of Manual ................................................................................. Preface 31 Review, Revision and Approval Process .............................................. Preface 32 Dissemination and Transmission ......................................................... Preface 33 0 POLICY AND COMPLIANCEdownloaded STATEMENT .............................................. 0-1 0.1 NOK QUALITY, SAFETYif AND SECURITY POLICY ............................................ 0-1 0.2 NOK AIR GROUND OPERATIONS COMPLIANCE ............................................. 0-3 0.3 GROUND OPERATIONS POLICY AND FACILITY .............................................. 0-4 1 ORGANIZATION, DUTY AND RESPONSIBILITY ..................................... 1-1 1.1 CORPORATE ORGANIZATION ........................................................................... 1-1 NOK Organization Chart........................................................................ 1-1 Personnel Management ........................................................................ 1-2 Delegation of Duty ................................................................................. 1-2 1.2 DEPARTMENT ORGANIZATION ......................................................................... 1-3 Customer Services Department (OC) Organization Chart ..................... 1-3 UncontrolledDepartment Personnel Management ..................................................... 1-4 Delegation of Duty ............................................................................... 1-15 1.3 GROUND PERSONNEL TRAINING ................................................................... 1-17 Issue1,Revision 0, 21 JUN 2017 Nok Airlines Public Company Limited Preface 5 Ground Operations Manual Preface Table of Contents General................................................................................................ 1-17 Objectives ............................................................................................ 1-17 Ground Instructor ................................................................................ 1-18 Motivation ............................................................................................ 1-22 Training Programs ............................................................................... 1-23 Examination/Testing/Checking ............................................................ 1-23 Training Requirements ........................................................................ 1-25 Categories of Training ......................................................................... 1-26 Extra Training ...................................................................................... 1-27 Syllabus of Training Programs ......................................................... 1-27 Course Contents and Details ............................................................ 1-27 New Employee ................................................................................. 1-37 Training Records .............................................................................. 1-37 Responsibility ...................................................................................printed 1-40 Training Facilities and Devices ......................................................... 1-41 Trainee-to-Instructor Ratio ................................................................ 1-41 Equipment Operation........................................................................or 1-42 Update Process for Training Program .............................................. 1-42 1.4 COMMUNICATIONS .......................................................................................... 1-44 Ground Communications ..................................................................... 1-44 Email ................................................................................................... 1-44 Reports ................................................................................................ 1-44 Communiqués (Letters, Memos, Bulletins) .......................................... 1-45 Log Book ............................................................................................. 1-45 Briefing ................................................................................................ 1-45 Air-to-Ground Radio Communication .................................................. 1-45 Use of Walkie-Talkies .......................................................................... 1-45 Flight Information Message ................................................................. 1-46 Phonetic Alphabet ............................................................................downloaded 1-46 2 OPERATIONAL PLANNINGif ...................................................................... 2-1 2.1 OBJECTIVES ....................................................................................................... 2-1 2.2 DEPARTMENTAL OBJECTIVES AND QPI/QPT ................................................. 2-2 Quality Key Performance Indicators ...................................................... 2-2 Ground Operations Performance Standard ........................................... 2-2 2.3 REGULATORY AND EXTERNAL REQUIREMENTS ........................................... 2-3 3 SAFETY AND SECURITY MANAGEMENT ............................................... 3-1 3.1 SAFETY MANAGEMENT ..................................................................................... 3-1 Key Safety Personnel ............................................................................ 3-1 Uncontrolled Departmental Safety Action Group (DSAG) .......................................... 3-1 3.2 GROUND SAFETY REPORTING ......................................................................... 3-3 Ground Safety Reporting & Investigation Policy .................................... 3-3 Definitions of Ground Accident and Incident .......................................... 3-4 Ground Occurrence and Safety Reporting Process .............................. 3-4 Issue1,Revision 0, 21 JUN 2017 Nok Airlines Public Company Limited Preface 6 Ground Operations Manual Preface Table of Contents Ground Safety Reporting Flowchart ...................................................... 3-5 NOK Confidential Safety Reporting Programme ................................... 3-6 Hazard Identification and Risk Management ......................................... 3-6 3.3 EMERGENCY RESPONSE .................................................................................. 3-7 Mandatory Functions ............................................................................. 3-7 Duties and Responsibilities ................................................................... 3-7 Tasks ..................................................................................................... 3-8 4 QUALITY MANAGEMENT SYSTEM (QMS) .............................................. 4-1 4.1 QUALITY PHILOSOPHY ...................................................................................... 4-1 4.2 INTERNAL GROUND QUALITY SAFETY
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