Department of Territory and Municipal Services 2007-2008 Annual Report
Total Page:16
File Type:pdf, Size:1020Kb
DEPARTMENT TERRITORYOF AND MUNICIPAL SERVICES Department of Territory and Municipal Services A NNUAL REPORTVOLUME 2007-2008 ONE www.tams.act.gov.au ANNUAL REPORT 2007–2008 | VOLUME ONE 07–08 Department of Territory and Municipal Services ANNUA L REPOR T 2007–2008 Annual Report Contact Officer Kylie McKinley Head, Community Engagement and Communications Office of the Chief Executive Phone: (02) 6207 6675 Fax: (02) 6207 6148 Email: [email protected] General Contact Details Produced by Publishing Services for: Department of Territory and Municipal Services GPO Box 158 Canberra City ACT 2601 Website: www.tams.act.gov.au Phone: Canberra Connect 13 22 81 Accessibility Statement The ACT Government is committed to making its information, services, events and venues accessible to as many people as possible. If you have difficulty reading a standard printed document and would like to receive this publication in an alternative format, such as large print and audio, please phone (02) 6247 4580. If English is not your first language and you require the Translating and Interpreting Service, please phone 13 14 50. If you are deaf or hearing impaired and require the National Relay Service, please phone 13 36 77. Australian Capital Territory, Canberra 2008 ISBN-13: 978-0-642-60471-2 ISSN-13: 978-0-642-60471-2 Publication No 08/0285 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the Territory Records Office, Community and Infrastructure Services, Territory and Municipal Services, ACT Government. Printed on recycled paper. II TERRITORY AND MUNICIPAL SERVICES ANNUAL REPORT 2007–2008 Contents Transmittal Certificate V Statement of Reference to Subsumed and Annexed Reports VI About This Report VII SECTION A: Performance and Financial Management Reporting 1 A.1 The Organisation 2 A.2 Overview 6 A.3 Highlights 8 A.4 Outlook 13 A.5 Management Discussion and Analysis Volume 2 A.6 Financial Report Volume 2 A.7 Statement of Performance Volume 2 A.8 Strategic Indicators Volume 2 A.9 Analysis of Agency Performance 19 Community and Infrastructure Services 19 Enterprise Services 33 Environment and Recreation 46 SECTION B: Consultation and Scrutiny Reporting 59 B.1 Community Engagement 60 B.2 Internal and External Scrutiny 72 B.3 Legislative Assembly Committee Inquiries and Reports 73 B.4 Legislative Report 77 SECTION C: Other Reporting 81 C.1 Risk Management and Internal Audit 82 C.2 Fraud Prevention 84 C.3 Public Interest Disclosure 85 C.4 Freedom of Information 86 C.5 Internal Accountability 90 C.6 Human Resources Performance 97 C.7 Staffing Profile 99 C.8 Learning and Development 104 C.9 Workplace Health and Safety 106 C.10 Workplace Relations 110 III C.11 Bushfire Management 112 C.12 Strategic Asset Management 116 C.13 Capital Works 122 C.14 Government Contracting 133 C.15 Community Grants/Assistance/Sponsorship 172 C.16 Territory Records Act 2002 191 C.17 Human Rights Act 2004 192 C.18 Commissioner for the Environment 193 C.19 ACT Multicultural Strategy 2006-09 194 C.20 Aboriginal and Torres Strait Islander Reporting 198 C.21 Ecologically Sustainable Development 202 C.22 ACT Women’s Plan 215 APPENDICES 217 Animal Welfare Authority 218 ACT Heritage Council 220 Conservator of Flora and Fauna 223 Environment Protection Authority 226 Report of the Director of Territory Records 233 Glossary 238 List of Abbreviations and Acronyms 239 Compliance Index 243 Alphabetical Index 245 Other Sources of Information about Territory and Municipal Services (TAMS) 249 IV TERRITORY AND MUNICIPAL SERVICES ANNUAL REPORT 2007–2008 V VI TERRITORY AND MUNICIPAL SERVICES ANNUAL REPORT 2007–2008 About this report The Department of Territory and Municipal Services (TAMS) Annual Report 2007-08 is the organisation’s primary accountability document to the ACT Government and the Canberra community. The Report is divided into two volumes as follows: • Volume 1 contains general information regarding the department, including the Chief Executive’s review, analysis of agency performance, consultation and scrutiny reporting; and other reporting. • Volume 2 contains Financial Reports and Statements of Performance. The Report has been prepared under section 5 (1) of the Annual Reports (Government Agencies) Act 2004, and in accordance with the requirements referred to in the Chief Minister’s Annual Report Directions. It has been prepared in conformity with other legislation applicable to the preparation of the Annual Report by TAMS. VII VIII TERRITORY AND MUNICIPAL SERVICES ANNUAL REPORT 2007–2008 S E C T I O N A SECTION A PERFORMANCE AND FINANCIAL MANAGEMENT REPORTING 1 The department also manages and maintains A.1 The Organisation Canberra’s built environment to the highest possible S E C T I O N A standard. The government’s many infrastructure assets, Our Role including roads, bridges and community paths are strategically planned, built, and maintained and the On average, Australian Capital Territory (ACT) efficient management of government property is residents directly interact with the Department of another important objective for the department. As Territory and Municipal Services (the department) a regulator, the department also ensures compliance at least five times a day, providing a diverse range with Territory and national standards in areas such as of essential services that help make the ACT a great heritage, environment protection, transport regulation place to live or visit. The department plays a key role and road user safety. in building Canberra’s environmental, social, cultural and economic capital. The department contributes to the future growth of the ACT by ensuring sustainability One of the department’s key objectives is the efficient principles are embedded into its decision-making delivery of a diverse range of sustainable, value for processes, particularly in relation to the provision money services to the Canberra community, including of infrastructure and services to an expanding public transport, libraries, Canberra Connect shopfronts community. The development of policies and and online services, ranger services, linen and plant programs to ensure more sustainable use of water nursery services. The department connects with the and energy continue to be a key focus for the community in numerous ways in the delivery of department both now and in the future. these services, and strives to ensure that customer interactions are positive, responsive and informative. Our Vision The department cultivates healthy living spaces for the enjoyment of the people of Canberra, and Our vision is that the department leads the way in helps to ensure that the ACT’s natural and cultural making Canberra the best place to be. environments are protected, preserved and enhanced. The sustainable management of parks, nature reserves and waste, and the preservation of heritage Our Values and wildlife are key roles of the department. Access to a broad range of sporting and recreational activities The delivery of key outcomes is made possible is facilitated through the management of sporting through the work of our people who are guided by programs, venues, sportsgrounds and community the following principles: events. Promotion of the ACT as a preferred tourist destination is also a core objective of the department. • Initiative and accountability • Innovation and leadership 2 TERRITORY AND MUNICIPAL SERVICES ANNUAL REPORT 2007–2008 • Empowerment and trust The Environment and Recreation Network is the single • Responsiveness and sustainability land manager for the ACT Government and is also • Equity and diversity responsible for managing Canberra’s extensive parks, • Honesty and fairness nature reserves and open spaces. It develops and • Respect and teamwork implements policy and programs for sustainability, • Communication and understanding. waste management, water, energy, climate change, natural resource management, bio-security and The enablers for these guiding principles are: animal welfare. It regulates environmental and S E C T I O N A heritage activities using compliance and licensing • A capable and committed team frameworks that help protect and preserve natural • A safe, healthy and rewarding workplace and cultural values. It also encourages participation • A valued and diverse workforce in a range of sport and recreation activities, including • Responsible financial management. the delivery of elite and community sport programs. Our Structure The Enterprise Services Network operates a wide variety of commercial businesses in a government environment and has a strong focus on business The department has been operating for two years development. It is comprised of ACTION, Australian as Territory and Municipal Services. It is structured Capital Tourism, Capital Linen Service, ACT Cemeteries around four distinct groups: Authority (reported separately), Territory Venues and • Community and Infrastructure Services Network Events, and Yarralumla Nursery. • Enterprise Services Network • Environment and Recreation Network The OCE provides advice and support to Ministers, • Office of the Chief Executive (OCE). the Chief Executive and the Networks to ensure effective governance arrangements are in place. The Community and Infrastructure Services Network It is also responsible for providing leadership in provides public library services, is responsible for asset organisational and cultural change and continuous information and asset acceptance, manages Territory