the future 2018 Annual Report Own
TD BANK GROUP 2018 ANNUAL REPORT 19504
The TD logo and other trade-marks are the property of The Toronto-Dominion Bank or a wholly-owned subsidiary, in Canada and/or other countries. ® FSC Logo OUR STRATEGY 1 Shareholder and Investor Information Proven business model 2 Purpose-driven 4 Forward-focused 6 MARKET LISTINGS DIVIDENDS at 16:30 (Eastern) on the fifth business day The common shares of The Toronto-Dominion Direct dividend depositing: Registered after the record date, or as otherwise advised Group President and CEO’s Message 8 Bank are listed for trading on the Toronto Stock shareholders may have their dividends deposited by the Bank. Beneficial shareholders should Chairman of the Board’s Message 9 Exchange and the New York Stock Exchange directly to any bank account in Canada or the U.S. contact their intermediary. under the symbol “TD”. The Toronto-Dominion For this service, please contact the Bank’s transfer MANAGEMENT’S DISCUSSION AND ANALYSIS 13 Bank preferred shares are listed on the Toronto agent at the address below. Beneficial shareholders Dividend information is available at www.td.com Stock Exchange. should contact their intermediary. under Investor Relations/Share Information. FINANCIAL RESULTS Dividends, including the amounts and dates, Further information regarding the Bank’s U.S. dollar dividends: For registered shareholders, are subject to declaration by the Board of Consolidated Financial Statements 118 listed securities, including ticker symbols and dividend payments sent to U.S. addresses or made Directors of the Bank. Notes to Consolidated Financial Statements 127 CUSIP numbers, is available on our website at directly to U.S. bank accounts will be made in U.S. DIVIDEND REINVESTMENT PLAN www.td.com under Investor Relations/Share funds unless a shareholder otherwise instructs For information regarding the Bank’s dividend Ten-Year Statistical Review 215 Information or by calling TD Shareholder the Bank’s transfer agent. Registered shareholders reinvestment plan, please contact our transfer Glossary 219 Relations at 1-866-756-8936 or 416-944-6367 whose dividends are sent to non-U.S. addresses agent or visit our website at www.td.com under or by e-mailing [email protected]. can also request dividend payments in U.S. funds Shareholder and Investor Information 221 Investor Relations/Share Information/Dividends. by contacting the Bank’s transfer agent. Dividends AUDITORS FOR FISCAL 2018 will be exchanged into U.S. funds at the Bank Ernst & Young LLP of Canada daily average exchange rate published
IF YOU AND YOUR INQUIRY RELATES TO PLEASE CONTACT
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Beneficially own TD shares that are held in the Your TD shares, including questions regarding Your intermediary name of an intermediary, such as a bank, a trust the dividend reinvestment plan and mailings company, a securities broker or other nominee of shareholder materials
TD SHAREHOLDER RELATIONS HEAD OFFICE ANNUAL MEETING For all other shareholder inquiries, please contact The Toronto-Dominion Bank Thursday, April 4, 2019 For more information, see the interactive For information on TD’s commitment to the TD Shareholder Relations at 416-944-6367 or P.O. Box 1 9:30 a.m. (Eastern) 1-866-756-8936 or e-mail [email protected]. Toronto-Dominion Centre Design Exchange TD Annual Report online by visiting community and our environment, see the Please note that by leaving us an e-mail or King St. W. and Bay St. Toronto, Ontario voicemail message you are providing your Toronto, Ontario M5K 1A2 www.td.com/investor-relations/ Corporate Responsibility Report online by SUBORDINATED NOTES SERVICES consent for us to forward your inquiry to the Trustee for subordinated notes: appropriate party for response. Product and service information 24 hours a day, ir-homepage/annual-reports/2018 visiting www.td.com/responsibility seven days a week: Computershare Trust Company of Canada Shareholders may communicate directly with Attention: Manager, the independent directors through the In Canada contact TD Canada Trust Corporate Trust Services Chairman of the Board, by writing to: 1-866-222-3456 100 University Avenue, 11th Floor In the U.S. contact TD Bank, Toronto, Ontario M5J 2Y1 Chairman of the Board America’s Most Convenient Bank® The Toronto-Dominion Bank 1-888-751-9000 Vous pouvez vous procurer des exemplaires en P.O. Box 1 French: 1-800-895-4463 français du rapport annuel au service suivant : Toronto-Dominion Centre Cantonese/Mandarin: 1-800-387-2828 Affaires internes et publiques Toronto, Ontario M5K 1A2 Telephone device for the hearing impaired: La Banque Toronto-Dominion 1-800-361-1180 P.O. Box 1, Toronto-Dominion Centre or you may send an e-mail c/o TD Shareholder Website: In Canada: www.td.com Toronto (Ontario) M5K 1A2 Relations at [email protected]. E-mails addressed In the U.S.: www.tdbank.com to the Chairman received from shareholders and E-mail: [email protected] expressing an interest to communicate directly (Canada only; U.S. customers can e-mail with the independent directors via the Chairman customer service via www.tdbank.com) will be provided to Mr. Levitt. Design: q30 design inc., Printing: TC Transcontinental Printing
TD BANK GROUP ANNUAL REPORT 2018 SHAREHOLDER AND INVESTOR INFORMATION 221 Our strategy
As a top 10 North American bank, TD aims to stand out from its peers by having a differentiated brand – anchored in our proven business model, and rooted in a desire to give our customers, communities and colleagues the confidence to thrive in a changing world.
Proven business model Purpose-driven Forward-focused Deliver consistent earnings Centre everything we do Shape the future growth, underpinned on our vision, purpose, and of banking in the by a strong risk culture shared commitments digital age
This is brought to life by the TD Framework, which embodies our culture and guides our behaviour as we execute on our business strategy of being a premier Canadian retail bank, a top U.S. retail bank, and a leading Wholesale business aligned with our retail franchise.
Execute
Own Innovate
Think Customer Develop
Our vision Our purpose Be the better bank Enrich the lives of our customers, communities TD Framework and colleagues
Our shared commitments
Think like a customer; Act like an owner; lead Execute with Innovate with Develop our provide legendary with integrity to drive speed and impact; purpose; simplify colleagues; embrace experiences business results only take risks we the way we work diversity and respect and trusted advice and contribute to can understand one another communities and manage
TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY 1 OUR STRATEGY
Proven business model Deliver consistent earnings growth, underpinned by a strong risk culture
Our diversified, retail-focused business model and North American scale are powerful enablers – delivering strong results today, while allowing us to reinvest in our competitive advantages, as we build and operate businesses of the future. Our balanced approach to managing risk is evident in strong balance sheet metrics and reflects our commitment to sustaining the trust of those we serve.
TD’S PREMIUM RETAIL Canadian Retail EARNINGS MIX1 U.S. Retail 34% Wholesale TD’s premium earnings mix reflects our North American retail focus – 58% lower-risk businesses with stable, 92% Retail consistent earnings 8% 8% Wholesale
Record Reported Total Shareholder Safest Bank in Earnings of Return2 North America, $11.3 billion in 2018 (5-year CAGR) according to 12.8% Global Finance
$12.2 billion Adjusted earnings 9.4% Canadian peers
DIVIDEND HISTORY
$ 3.00 $2.61 2.50 3.5% 2.00 2018 11% Annualized Growth 1.50 Dividend Yield 1.00
0.50 $0.19 0.00 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018
1 Reported basis excluding Corporate segment. 2 5-year CAGR is the compound annual growth rate calculated from 2013 to 2018. Source: Bloomberg. Canadian peers include Bank of Montreal, Canadian Imperial Bank of Commerce, Royal Bank of Canada, and Scotiabank. Refer to footnotes on page 14 for information on how the results on this page are calculated.
2 TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY 2018 Snapshot
NET INCOME DILUTED EARNINGS RETURN ON available to common shareholders PER SHARE COMMON EQUITY (millions of Canadian dollars) (Canadian dollars) (percent) Reported Adjusted Reported Adjusted Reported Adjusted
$12,000 $7 17.0%
6 16.0 10,000
5 15.0 8,000 4 14.0 6,000 3 13.0 4,000 2 12.0
2,000 1 11.0
0 0 10.0 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018
TD’s 5-year CAGR TD’s 5-year CAGR TD’s 2018 ROE
11.7% Reported & 11.8% Reported & 15.7% Reported Adjusted Adjusted 16.9% Adjusted
Performance indicators focus effort, communicate our priorities, and benchmark TD’s performance as we strive to be the even Better Bank.
2018 PERFORMANCE INDICATORS RESULTS1
• Deliver above-peer-average total shareholder return • 3.1% vs. Canadian peer average of -1.2% • Grow earnings per share (EPS) by 7 to 10% • 16.8% EPS growth • Deliver above-peer-average return on risk-weighted assets • 2.75% vs. Canadian peer average of 2.36% • Grow revenue2 faster than expenses • Total revenue growth of 8% vs. total expense growth of 4%
Assets Deposits CET1 Ratio $1.3 trillion $0.9 trillion 12%
Up 4.4% YoY Up 2.2% YoY Up 130 bps YoY
1 Performance indicators that include an earnings component are based on TD’s full-year adjusted results (except as noted) as explained in footnote 1 on page 14. For peers, earnings have been adjusted on a comparable basis to exclude identified non-underlying items. 2 Revenue is net of insurance claims and related expenses. Refer to footnotes on page 14 for information on how the results on this page are calculated.
TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY 3 OUR STRATEGY
Purpose-driven Centre everything we do on our vision, purpose, and shared commitments
Our customers are at the heart of everything we do. It’s our job to make it easy for them to bank with us – when and how they want. To deliver on this, we’re focused on providing them personalized, connected, and seamless experiences; bringing the whole bank to them with proactive advice and solutions that meet their needs and make them feel confident.
Customers are navigating an increasingly complex world. We’re on a mission to deliver highly personalized advice and services to help our customers thrive.
Customers now have the tools, analytics, and resources they need to make informed trading decisions and execute personalized trading strategies with the launch of the TD Wealth advanced trading dashboard and income projection tool. Buying a home is one of the biggest life decisions a customer Making life easier for will make Small Business Owners
Giving customers the confidence they need With the launch of the Digital Application for Small to make such an important decision is Business Loans up to $100K in the U.S., small central to our end-to-end homeowner’s business owners who often are too pressed for time journey. In Canada this year we launched to come into a store now have the convenience to pre-approval and pre-qualification tools, apply anytime, from any computer, tablet, or mobile alongside a mortgage concierge service, device. All submitted applications are assigned so we can be there for our customers from immediately and customers receive a decision on beginning to end. their application in two business days.
Our Legendary Experience Index is the survey measurement program we use to track customers’ experiences with TD. In 2018, Canadian Branch Banking achieved a score of 70.2, 2 points above target.
4 TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY When the community thrives, we all thrive. We continue to work together with our communities to drive positive change and help make an impact in ways both big and small.
The Ready Commitment TD Ready Challenge Supporting the transition to a low-carbon economy This year TD launched The Ready Under The Ready Commitment, TD Commitment, an ambitious multi-year established the TD Ready Challenge – Research shows that climate change enterprise initiative to help open doors an annual initiative to identify and is a top concern across North America, for a more inclusive and sustainable support scalable solutions to help drive and for nearly a decade, TD has been tomorrow. As part of this, TD is targeting social innovation. The inaugural a leader in supporting the transition to a total of $1 billion by 2030 toward four challenge focused on financial security, a low-carbon economy. We’ve set a critical areas: Financial Security, a more providing a total of $10 million to ten goal of targeting a total of $100 billion Vibrant Planet, Connected Communities not-for-profit organizations in Canada by 2030 to support the transition to and Better Health. TD aspires to link its and the United States whose programs a low-carbon economy through our business, philanthropy and human seek to help workers transform their investing and financing activities, and capital to help people feel more confident existing skills and build new ones, help other programs. For the fifth consecutive about achieving their personal goals reduce barriers to STEM (Science, year, we’re proud to be listed in the in a changing world. Technology, Engineering, Mathematics) Dow Jones Sustainability World Index, training for underrepresented groups, Financial Security which benchmarks the sustainability and help harness the power of Artificial Helping increase access to the performance of leading companies Intelligence – all aimed at preparing opportunities people need to based on environmental, social and Canadians and Americans for the improve their financial security economic performance, and we remain economy of the future. the only Canadian bank in the index. Vibrant Planet Helping elevate the quality of our environment to ensure both people and economies can thrive Connected Communities Creating opportunities for everyone to participate and be included in their community Better Health Supporting more equitable health outcomes through investing in innovative solutions
Our unique and inclusive culture is what makes TD special. We know that our people are key to our success. We aim to attract and retain the best employees, and we invest in tools and resources to help simplify their lives so they can focus on work that matters.
Named Best Workplace Scored 100% for the third in Canada 2018 consecutive year on the by Great Place to Work Disability Equality Index
This year we launched TD Thrive, an online TD recognized by the TD Bank named one of platform that curates Bloomberg Gender Equality Forbes’ Best Employers content, courses, and Index for the second for Diversity for 2018 training to help consecutive year colleagues develop skills they need to succeed in a changing world.
TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY 5 OUR STRATEGY
Forward-focused Shape the future of banking in the digital age
Our goal is always to find the better way, adapting and reinventing ourselves to add value for our customers. In today’s digital age we’re focused on re-imagining the banking experience and driving engagement across our digital and physical platforms to meet our customers’ needs and expectations.
Enhancing how customers get More than 12.5 million 1.1 billion total information, interact with us, and digital customers on both digital transactions manage their money. sides of the border in North America We are investing heavily in digital platforms to deliver best-in-class experiences and drive high levels 7.5 million total active of engagement. mobile customers as at August 30, 2018
Advances in technology are changing our lives, creating new opportunities for our customers, communities, and colleagues. We continue to build a talented team that has a deep understanding of technology’s potential.
TD expanded its collaboration this year with University of Toronto’s Rotman School of Management with an additional $4 million to fund exploration of real-world data and analytics, and announced the opening of the TD Management Data and Analytics Lab.
The success of young, innovative startups is key to our economic future, Tapping into the which is why TD launched power of Artificial a Patents for Startups Program, welcoming four Intelligence
initial startups to join. In 2018, TD acquired Layer 6, a world-renowned artificial intelligence company to help us deploy The patent program supports promising new solutions and deepen our relationship with organizations and is the latest step customers. We’re already seeing the benefits towards helping young innovators thrive. and value to our community. This year we announced that Layer 6 will collaborate with University of Toronto medical researchers on developing deep learning models for population health data. Healthcare is one of the next frontiers for artificial intelligence to make a meaningful and positive impact on the lives of people across North America.
6 TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY Customers want to bank when We take the trust customers place in us seriously, and work hard to protect their it’s convenient for them, privacy. But this shouldn’t come at the cost of their time. This year, TD became the in the moment, and through first bank in Canada to introduce Two-Step Verification, which provides an added any channel, and with the layer of security by sending customers a unique security code via SMS (text) or protection they’ve come to voice message to their mobile device or landline when they need to verify their trust from TD. identity online. With this, we’ve created a better deterrent for would-be hackers.
TD Voiceprint is a new technology that is being rolled out across our contact centres, using the customer’s voice to authenticate their identity more quickly and securely.
Innovating to improve the experience for colleagues
We’re reducing manual and repetitive tasks through innovative automation and process enhancements. For example, Financial Planners can now create client Reshaping the information packages in less than a minute, compared to what previously took about 20 minutes – giving process to simplify them more time to focus on advice and help clients our customers’ achieve their goals. online experience TD’s mobile banking TD has the highest Opening a direct investing account is now app #1 digital reach of any faster and easier than ever. Our new online account opening platform saves customers bank in Canada, the time and eliminates the need to visit a branch – TD’s mobile banking app consistently holds top spot in the finance U.K., France, Spain onboarding a customer can now be done fully 1 online, within 24 hours, and trading can start category on both the Google and and the U.S. within 48 hours. Apple App stores (Canada) and ranks #1 among Canadian retail Our mobile banking banking apps according to Silicon audience is up 70% YoY2 Valley-based app analytics and market data firm, App Annie.
Delivering innovative experiences our As the digital landscape evolves, we will continue to invest in technology partnerships and talent so we can deliver customers can trust and rely on. innovative experiences that our customers can rely on. To We are building a forward-focused this end, TD announced this year it will become a founding bank for the modern customer. corporate member – and first Canadian bank – to join the Canadian Institute for Cybersecurity, a hub for cyber technology research and collaboration based at the University of New Brunswick.
1 ComScore Media Metrix Multi-Platform, Canada, United States, Great Britain, Spain, France, 3 Mo. Avg. Ending July 2018. 2 Based on average monthly visitors and according to ComScore May to July third quarter 2017 vs. third quarter 2018.
TD BANK GROUP ANNUAL REPORT 2018 OUR STRATEGY 7 the very best people. Being recognized as one of Canada’s best Group President and Diversity Employers, and home to some of the most powerful women in U.S. banking according to American Banker, reflects the CEO’s Message results we are all aiming for at TD. Our proven business model enables us to deliver consistent earnings growth, underpinned by a strong risk culture. As a top 10 bank in North America, we have diversification and scale, in a unique geographic footprint. We have a strong balance sheet, anchored by high quality assets and a rich base of customer deposits that serve as a stable source of low-cost funding. And we TD delivered record results in 2018. have a well-defined risk culture, grounded in our shared Earnings surpassed $11 billion – up approximately 8 percent commitment to sustaining the trust of those we serve. from last year. Revenue growth was impressive. And, as a result, we achieved nearly 16 percent in Return on Equity.1 We are forward focused, shaping the future of banking by Each business contributed to our overall success. innovating, modernizing our operations, and investing in Canadian Retail earnings were up 10 per cent – surpassing new capabilities. $7 billion for the first time. U.S. Retail earnings were over Staying power does not mean staying the same. We are 1 US$3 billion – up 28 percent. And once again TD Securities constantly looking for ways to adapt and reinvent ourselves while earned more than $1 billion. always keeping the customer at the centre of what we do. And We made substantial progress in areas of strategic importance. while we have always been at the forefront of innovation, the We devoted significant investments to our omni channel strategy, proliferation of digital technologies provides us with opportunities including building out our digital capabilities and end-to-end to redefine how our customers see TD and the role we play in their customer journeys, facilitating seamless customer experiences lives. As further described in our Annual Report, we are proud that across the Bank. We made significant operational improvements, certain respected industry sources have ranked TD first in digital simplifying processes to make it easier and faster for customers banking in Canada as well as having the number one banking app. to do business with us – and for our colleagues to serve them We will continue to innovate across all our channels, not just better. And we improved delivery of our most significant projects, online and mobile but also in our contact centres and retail footprint adopting agile methodologies, and executing faster and with where we are re-imagining and re-designing the banking experience. greater impact. The aim is to provide our customers and clients with the support Our shareholders benefited from TD’s performance. The Bank’s and services they need, anytime, anywhere. We are also investing in dividend increased by 11 per cent on a full-year basis. We delivered new tools and processes to enhance our capabilities and modernize above-average total shareholder return for the current fiscal and simplify our operations, so we can make things faster, safer and year and lead our Canadian peers for Total Shareholder Return easier for both our customers and colleagues. over the 3, 5 and 10-year periods. TD plans to build on our momentum in a number of ways. We will So, it was a terrific year for TD and for our shareholders. accelerate the development of digital capabilities that enable TD to deliver legendary customer experiences. What sets TD apart We will continue re-imagine the entire experience for key customer TD has proven that it can grow year after year on a consistent journeys, from research to advice to fulfillment and servicing. And basis. I believe these factors help TD stand out in the marketplace. we will continue to enhance our capabilities so that our business Everything we do is centred on achieving our vision of being decisions and processes are informed by our customers’ wants the Better Bank and fulfilling our purpose to enrich the lives and needs. of our customers, communities and colleagues. We will not only focus on what we deliver – but also on how we deliver it. This includes optimizing and simplifying end-to-end Customers. We know, for example, our business is not built business processes and delivering business outcomes more quickly. around a mortgage; it’s built around a homeowner, who might also And, of course, we will continue to empower our colleagues, so that be a parent, an entrepreneur and an avid traveller. By knowing our they have the skills to adapt, develop and succeed. customers better and understanding their needs more comprehensively, we are in a better position to bring the whole Helping our customers own their future Bank to our customers and deliver real value for their entire needs. All our efforts will help customers gain control of their finances, Communities. Great people want to work for companies that fulfill their aspirations and look forward with confidence. We do great things. In 2018, we launched The Ready Commitment, our are proud of the role we play in helping them own their future. corporate citizenship platform, which is helping people and The skill and passion of our more than 85,000 TD bankers communities thrive in a changing world. This initiative is helping us around the globe was on full display in 2018. Together, we delivered forge deeper community connections as we invest and actively for our customers, colleagues and communities while, at the same support a target of $1 billion in programs by 2030. We also time, shaping the Better Bank of the future. We look forward to continued to move forward with existing commitments, such as finding new and exciting ways to create value for all our key those focused on transitioning to the low-carbon economy of the stakeholders, including our investors, in the new year and beyond. future. These initiatives include a target of $100 billion in low-carbon lending, financing, asset management and other programs by 2030. Colleagues. We encourage and support our people to be their best selves and do their best work. In 2018, we established a learning platform aligned with how people develop and grow to Bharat Masrani help ensure our people are armed with the know-how they need to Group President and Chief Executive Officer succeed well into the future. We also promote the principles and practices of inclusion and diversity, so we can attract and retain
1 Total adjusted earnings of $12 billion, up 15 percent from 2017. Total adjusted return on equity of 17 percent. U.S. Retail adjusted earnings of US$3.4 billion, up 33 percent from 2017. Refer to footnote 1 on page 14 for information on how adjusted results are calculated.
8 TD BANK GROUP ANNUAL REPORT 2018 GROUP PRESIDENT AND CEO’S MESSAGE doors for a more inclusive tomorrow by targeting four critical Chairman of the areas. The sustainability practices embedded in the Bank’s business model, resulted in TD being listed on the Dow Jones Board’s Message Sustainability World Index for the fifth consecutive year, and we remain the only Canadian bank in the index. In keeping with the Bank’s focus on customers and the Board’s commitment to leadership in corporate governance, this year TD became the first bank to consolidate oversight of conduct risk policies and practices in a single board committee. On behalf of the Board I would like to thank our Group President and CEO, Bharat Masrani, and his leadership team, as well as TD demonstrated the strength of its business model by delivering each of our more than 85,000 employees for their continued hard a strong financial performance this year, with reported earnings of work and commitment to providing legendary service to our $11.3 billion. TD also continued to deliver shareholder value, raising customers every year. its dividend by more than 11% on a full-year basis, repurchasing I also want to thank our shareholders for their ongoing 20 million common shares and delivering above peer average support and our customers for the opportunity to serve them Total Shareholder Return among its major competitors in fiscal every day. We look forward to continuing to earn and sustain 2018, and leading TSR for the last 3, 5 and 10 years. This year your trust in 2019. TD was once again named the safest bank in North America by Global Finance, a further testament to the soundness of its business model, culture and risk management practices. Committed to keeping customers top of mind in everything it does, fostering a unique and inclusive employee culture, and working to be an environmental leader, the Bank recognizes Brian M. Levitt that its success is directly tied to the success of the people and Chairman of the Board communities it serves. This orientation is reflected in the launch of The Ready Commitment; a multi-year program to help open
THE BOARD OF DIRECTORS Brian C. Ferguson Jean-René Halde Alan N. MacGibbon Irene R. Miller AND ITS COMMITTEES Corporate Director and Corporate Director and Corporate Director Chief Executive Officer, The Board of Directors as at November 28, former President & retired President and and retired Managing Akim, Inc., Chief Executive Officer, Chief Executive Officer, Partner and Chief New York, New York 2018, its committees and key committees’ Cenovus Energy Inc., Business Development Executive of responsibilities are listed below. Our Proxy Calgary, Alberta Bank of Canada, Deloitte LLP (Canada), Nadir H. Mohamed Circular for the 2018 Annual Meeting will Saint-Laurent, Québec Oakville, Ontario Corporate Director and set out the director candidates proposed Colleen A. Goggins former President and for election at the meeting and additional Corporate Director David E. Kepler Karen E. Maidment Chief Executive Officer, information about each candidate and retired Corporate Director Corporate Director Rogers including education, other public Board Worldwide Chairman, and retired Executive and former Chief Communications Inc., memberships held in the past five years, Consumer Group, Vice President, Financial and Toronto, Ontario areas of expertise, TD Committee Johnson & Johnson, The Dow Chemical Administrative Officer, Princeton, New Jersey Company, BMO Financial Group, Claude Mongeau membership, stock ownership, and Sanford, Michigan Cambridge, Ontario Corporate Director and attendance at Board and Committee Mary Jo Haddad former President and meetings. Corporate Director and Brian M. Levitt Bharat B. Masrani Chief Executive Officer, William E. Bennett Amy W. Brinkley retired President and Chairman of the Board, Group President and Canadian National Corporate Director and Consultant, Chief Executive Officer, The Toronto-Dominion Chief Executive Officer, Railway Company, former President and AWB Consulting, LLC, The Hospital for Bank The Toronto-Dominion Montréal, Québec Chief Executive Officer, Charlotte, Sick Children Lac Brome, Québec Bank, Draper & Kramer, Inc., North Carolina Oakville, Ontario Toronto, Ontario Chicago, Illinois
TD BANK GROUP ANNUAL REPORT 2018 CHAIRMAN OF THE BOARD’S MESSAGE 9 COMMITTEE MEMBERS1 KEY RESPONSIBILITIES1
Corporate Brian M. Levitt Responsibility for corporate governance of TD: Governance (Chair) • Identify individuals qualified to become Board members and recommend to the Board the director Committee William E. Bennett nominees for the next annual meeting of shareholders and recommend candidates to fill vacancies Karen E. Maidment on the Board that occur between meetings of the shareholders; Alan N. MacGibbon • Develop and recommend to the Board a set of corporate governance principles, including a code of conduct and ethics, aimed at fostering a healthy governance culture at the Bank; • Satisfy itself that the Bank communicates effectively, both proactively and responsively, with its shareholders, other interested parties, and the public; • Oversee the Bank’s strategy and reporting on corporate responsibility for environmental and social matters; • Act as the conduct review committee for the Bank and certain of its Canadian subsidiaries that are federally regulated financial institutions, including providing oversight of conduct risk; and • Oversee the evaluation of the Board and Committees.
Human Resources Karen E. Maidment Responsibility for management’s performance evaluation, compensation and Committee (Chair) succession planning: Amy W. Brinkley • Discharge, and assist the Board in discharging, the responsibility of the Board relating to Mary Jo Haddad leadership, human resource planning and compensation, as set out in this Committee’s charter; Brian M. Levitt • Set performance objectives for the Chief Executive Officer (CEO), which encourage the Bank’s Nadir H. Mohamed long-term financial success and regularly measure the CEO’s performance against these objectives; • Recommend compensation for the CEO to the Board for approval, and determine compensation for certain senior officers; • Monitor the Bank’s compensation strategy, plans, policies, and practices for alignment to the Financial Stability Board Principles for Sound Compensation Practices and Implementation Standards, including the appropriate consideration of risk; • Oversee a robust talent planning and development process, including review and approval of the succession plans for the senior officer positions and heads of control functions; • Review and recommend the CEO succession plan to the Board of Directors for approval; • Produce a report on compensation which is published in the Bank’s annual proxy circular, and review, as appropriate, any other related major public disclosures concerning compensation; and • Oversee strategy, design and management of the Bank’s employee pension, retirement savings, and benefit plans.
Risk Committee William E. Bennett Supervising the management of risk of the Bank: (Chair) • Approve the Enterprise Risk Framework (ERF) and related risk category frameworks and policies Amy W. Brinkley that establish the appropriate approval levels for decisions and other measures to manage risk to Colleen A. Goggins which the Bank is exposed; David E. Kepler • Review and recommend the Bank’s Enterprise Risk Appetite Statement and related measures for Alan N. MacGibbon approval by the Board and oversee the Bank’s major risks as set out in the ERF; Karen E. Maidment • Review the Bank’s risk profile against Risk Appetite measures; and • Provide a forum for “big-picture” analysis of an enterprise view of risk, including considering trends, and current and emerging risks.
Audit Committee Alan N. MacGibbon2 Supervising the quality and integrity of the Bank’s financial reporting and (Chair) compliance requirements: William E. Bennett2 • Oversee reliable, accurate, and clear financial reporting to shareholders; Brian C. Ferguson2 • Oversee the effectiveness of internal controls, including internal controls over financial reporting; Jean-René Halde • Directly responsible for the selection, compensation, retention and oversight of the work of the Irene R. Miller2 shareholders’ auditor – the shareholders’ auditor reports directly to this Committee; Claude Mongeau2 • Receive reports from the shareholders’ auditor, Chief Financial Officer, Chief Auditor, Chief Compliance Officer, Chief Anti-Money Laundering Officer, and Bank Secrecy Act Officer, and evaluate the effectiveness and independence of each; • Oversee the establishment and maintenance of policies and programs reasonably designed to achieve and maintain the Bank’s compliance with the laws and regulations that apply to it; and • Act as the Audit Committee for certain subsidiaries of the Bank that are federally regulated financial institutions.
Additional information relating to the responsibilities of the Audit Committee in respect of the appointment and oversight of the shareholder’s independent external auditor is included in the Bank’s 2018 Annual Information Form.
1 As at November 28, 2018 2 Designated Audit Committee Financial Expert
10 TD BANK GROUP ANNUAL REPORT 2018 CHAIRMAN OF THE BOARD’S MESSAGE Enhanced Disclosure Task Force
The Enhanced Disclosure Task Force (EDTF) was established by Information (SFI), or Supplemental Regulatory Disclosures (SRD). the Financial Stability Board in 2012 to identify fundamental Information on TD’s website, SFI, and SRD is not and should not disclosure principles, recommendations and leading practices to be considered incorporated herein by reference into the 2018 enhance risk disclosures of banks. The index below includes the Annual Report, Management’s Discussion and Analysis, or the recommendations (as published by the EDTF) and lists the Consolidated Financial Statements. location of the related EDTF disclosures presented in the 2018 Annual Report or the 2018 fourth quarter Supplemental Financial
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TYPE OF RISK TOPIC EDTF DISCLOSURE ANNUAL REPORT SFI SRD General 1 Present all related risk information together Refer to below for location in any particular report. of disclosures 2 The bank’s risk terminology and risk 71-76, 81, 87, measures and present key parameter 89-91, 101-103 values used. 3 Describe and discuss top and 67-71 emerging risks. 4 Outline plans to meet each new key 62-63, regulatory ratio once applicable rules 95-96, 98 are finalized. Risk Governance and 5 Summarize the bank’s risk management 72-75 Risk Management organization, processes, and key functions. and Business Model 6 Description of the bank’s risk culture and 71-72 procedures applied to support the culture. 7 Description of key risks that arise from the 61, 71, 76-103 bank’s business models and activities. 8 Description of stress testing within 60, 75-76, the bank’s risk governance and 84, 101 capital frameworks. Capital Adequacy 9 Pillar 1 capital requirements and the impact 57-59, 63, 211 1-2, 5 and Risk Weighted for global systemically important banks. Assets 10 Composition of capital and reconciliation of 57 1-2, 4 accounting balance sheet to the regulatory balance sheet. 11 Flow statement of the movements in 3 regulatory capital. 12 Discussion of capital planning within a more 58-60, 101 general discussion of management’s strategic planning. 13 Analysis of how RWA relate to business 60-61 4-7 activities and related risks. 14 Analysis of capital requirements for each 77-79, 81, 6 method used for calculating RWA. 83-84 15 Tabulate credit risk in the banking book for 15-18, 20 Basel asset classes and major portfolios. 16 Flow statement reconciling the movements 7-8 of RWA by risk type. 17 Discussion of Basel III back-testing 80, 84, 89 24-27 requirements. Liquidity 18 The bank’s management of liquidity needs 91-93 and liquidity reserves.
TD BANK GROUP ANNUAL REPORT 2018 ENHANCED DISCLOSURE TASK FORCE 11 PAGE
TYPE OF RISK TOPIC EDTF DISCLOSURE ANNUAL REPORT SFI SRD Funding 19 Encumbered and unencumbered assets 94, 204 in a table by balance sheet category. 20 Tabulate consolidated total assets, liabilities 98-100 and off-balance sheet commitments by remaining contractual maturity at the balance sheet date. 21 Discussion of the bank’s funding sources 97-98 and the bank’s funding strategy. Market Risk 22 Linkage of market risk measures for 82 trading and non-trading portfolio and balance sheet. 23 Breakdown of significant trading and 82, 84-87 non-trading market risk factors. 24 Significant market risk measurement model 83-87, 89 limitations and validation procedures. 25 Primary risk management techniques 83-87 beyond reported risk measures and parameters. Credit Risk 26 Provide information that facilitates users’ 44-57, 76-81, 15-33 1-27 understanding of the bank’s credit risk 162-169, 178, profile, including any significant credit risk 180-182, concentrations. 209-210 27 Description of the bank’s policies for 52, 130-131, identifying impaired loans. 137-138, 168 28 Reconciliation of the opening and closing 49, 165-167 19, 23-24 balances of impaired loans in the period and the allowance for loan losses. 29 Analysis of the bank’s counterparty 79-80, 147, 19, 21 credit risks that arises from 174-175, 178, derivative transactions. 180-182 30 Discussion of credit risk mitigation, 80, 134, 147 including collateral held for all sources of credit risk. Other Risks 31 Description of ‘other risk’ types based on 87-90, 101-103 management’s classifications and discuss how each one is identified, governed, measured and managed. 32 Discuss publicly known risk events related 70-71, 202-204 to other risks.
12 TD BANK GROUP ANNUAL REPORT 2018 ENHANCED DISCLOSURE TASK FORCE Management’s Discussion and Analysis
This Management’s Discussion and Analysis (MD&A) is presented to enable readers to assess material changes in the financial condition and operating results of TD Bank Group (“TD” or the “Bank”) for the year ended October 31, 2018, compared with the corresponding period in the prior years. This MD&A should be read in conjunction with the audited Consolidated Financial Statements and related Notes for the year ended October 31, 2018. This MD&A is dated November 28, 2018. Unless otherwise indicated, all amounts are expressed in Canadian dollars and have been primarily derived from the Bank’s annual Consolidated Financial Statements prepared in accordance with International Financial Reporting Standards (IFRS) as issued by the International Accounting Standards Board (IASB). Note that certain comparative amounts have been restated/reclassified to conform with the presentation adopted in the current period.
Caution Regarding Forward-Looking Statements 13 GROUP FINANCIAL CONDITION Balance Sheet Review 43 FINANCIAL RESULTS OVERVIEW Credit Portfolio Quality 44 Net Income 19 Capital Position 57 Revenue 20 Securitization and Off-Balance Sheet Arrangements 64 Provision for Credit Losses 21 Related-Party Transactions 66 Expenses 22 Financial Instruments 67 Taxes 23 Quarterly Financial Information 23 RISK FACTORS AND MANAGEMENT Risk Factors That May Affect Future Results 67 BUSINESS SEGMENT ANALYSIS Managing Risk 71 Business Focus 25 Canadian Retail 28 ACCOUNTING STANDARDS AND POLICIES U.S. Retail 32 Critical Accounting Policies and Estimates 104 Wholesale Banking 36 Current and Future Changes in Accounting Policies 108 Corporate 39 Controls and Procedures 109 2017 FINANCIAL RESULTS OVERVIEW ADDITIONAL FINANCIAL INFORMATION 110 Summary of 2017 Performance 40 2017 Financial Performance by Business Line 41
Additional information relating to the Bank, including the Bank’s Annual Information Form, is available on the Bank’s website at http://www.td.com, on SEDAR at http://www.sedar.com, and on the U.S. Securities and Exchange Commission’s website at http://www.sec.gov (EDGAR filers section).
Caution Regarding Forward-Looking Statements From time-to-time, the Bank (as defined in this document) makes written and/or oral forward-looking statements, including in this document, in other filings with Canadian regulators or the United States (U.S.) Securities and Exchange Commission (SEC), and in other communications. In addition, representatives of the Bank may make forward- looking statements orally to analysts, investors, the media, and others. All such statements are made pursuant to the “safe harbour” provisions of, and are intended to be forward-looking statements under, applicable Canadian and U.S. securities legislation, including the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements made in this document, the Management’s Discussion and Analysis (“2018 MD&A”) in the Bank’s 2018 Annual Report under the heading “Economic Summary and Outlook”, for the Canadian Retail, U.S. Retail, and Wholesale Banking segments under headings “Business Outlook and Focus for 2019”, and for the Corporate segment, “Focus for 2019”, and in other statements regarding the Bank’s objectives and priorities for 2019 and beyond and strategies to achieve them, the regulatory environment in which the Bank operates, and the Bank’s anticipated financial performance. Forward-looking statements are typically identified by words such as “will”, “would”, “should”, “believe”, “expect”, “anticipate”, “intend”, “estimate”, “plan”, “goal”, “target”, “may”, and “could”. By their very nature, these forward-looking statements require the Bank to make assumptions and are subject to inherent risks and uncertainties, general and specific. Especially in light of the uncertainty related to the physical, financial, economic, political, and regulatory environments, such risks and uncertainties – many of which are beyond the Bank’s control and the effects of which can be difficult to predict – may cause actual results to differ materially from the expectations expressed in the forward-looking statements. Risk factors that could cause, individually or in the aggregate, such differences include: credit, market (including equity, commodity, foreign exchange, interest rate, and credit spreads), liquidity, operational (including technology and infrastructure), reputational, insurance, strategic, regulatory, legal, environmental, capital adequacy, and other risks. Examples of such risk factors include the general business and economic conditions in the regions in which the Bank operates; the ability of the Bank to execute on long-term and shorter-term strategic priorities, including the successful completion of acquisitions and strategic plans; the ability of the Bank to attract, develop, and retain key executives; disruptions in or attacks (including cyber-attacks) on the Bank’s information technology, internet, network access, or other voice or data communications systems or services; the evolution of various types of fraud or other criminal behaviour to which the Bank is exposed; the failure of third parties to comply with their obligations to the Bank or its affiliates, including relating to the care and control of information; the impact of new and changes to, or application of, current laws and regulations, including without limitation tax laws, capital guidelines and liquidity regulatory guidance, and the Bank recapitalization “bail-in” regime; exposure related to significant litigation and regulatory matters; increased competition from incumbents and non-traditional competitors, including Fintech and big technology competitors; changes to the Bank’s credit ratings; changes in currency and interest rates (including the possibility of negative interest rates); increased funding costs and market volatility due to market illiquidity and competition for funding; critical accounting estimates and changes to accounting standards, policies, and methods used by the Bank; existing and potential international debt crises; and the occurrence of natural and unnatural catastrophic events and claims resulting from such events. The Bank cautions that the preceding list is not exhaustive of all possible risk factors and other factors could also adversely affect the Bank’s results. For more detailed information, please refer to the “Risk Factors and Management” section of the 2018 MD&A, as may be updated in subsequently filed quarterly reports to shareholders and news releases (as applicable) related to any events or transactions or events discussed under the heading “Significant and Subsequent Events, and Pending Acquisitions” in the relevant MD&A, which applicable releases may be found on www.td.com. All such factors should be considered carefully, as well as other uncertainties and potential events, and the inherent uncertainty of forward-looking statements, when making decisions with respect to the Bank and the Bank cautions readers not to place undue reliance on the Bank’s forward-looking statements. Material economic assumptions underlying the forward-looking statements contained in this document are set out in the 2018 MD&A under the headings “Economic Summary and Outlook”, for the Canadian Retail, U.S. Retail, and Wholesale Banking segments, “Business Outlook and Focus for 2019”, and for the Corporate segment, “Focus for 2019”, each as may be updated in subsequently filed quarterly reports to shareholders. Any forward-looking statements contained in this document represent the views of management only as of the date hereof and are presented for the purpose of assisting the Bank’s shareholders and analysts in understanding the Bank’s financial position, objectives and priorities, and anticipated financial performance as at and for the periods ended on the dates presented, and may not be appropriate for other purposes. The Bank does not undertake to update any forward-looking statements, whether written or oral, that may be made from time-to-time by or on its behalf, except as required under applicable securities legislation.
TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS 13 TABLE 1 FINANCIAL HIGHLIGHTS (millions of Canadian dollars, except where noted) 2018 2017 2016 Results of operations Total revenues – reported $ 38,834 $ 36,149 $ 34,315 Total revenues – adjusted1 38,923 35,946 34,308 Provision for credit losses2 2,480 2,216 2,330 Insurance claims and related expenses 2,444 2,246 2,462 Non-interest expenses – reported 20,137 19,366 18,877 Non-interest expenses – adjusted1 19,885 19,092 18,496 Net income – reported 11,334 10,517 8,936 Net income – adjusted1 12,183 10,587 9,292 Financial positions (billions of Canadian dollars) Total loans net of allowance for loan losses $ 646.4 $ 612.6 $ 585.7 Total assets 1,334.9 1,279.0 1,177.0 Total deposits 851.4 832.8 773.7 Total equity 80.0 75.2 74.2 Total Common Equity Tier 1 Capital risk-weighted assets3 435.6 435.8 405.8 Financial ratios Return on common equity – reported 15.7% 14.9% 13.3% Return on common equity – adjusted1,4 16.9 15.0 13.9 Efficiency ratio – reported 51.9% 53.6% 55.0% Efficiency ratio – adjusted1 51.1 53.1 53.9 Provision for credit losses as a % of net average loans and acceptances5 0.39 0.37 0.41 Common share information – reported (Canadian dollars) Per share earnings Basic $ 6.02 $ 5.51 $ 4.68 Diluted 6.01 5.50 4.67 Dividends per common share 2.61 2.35 2.16 Book value per share 40.50 37.76 36.71 Closing share price6 73.03 73.34 60.86 Shares outstanding (millions) Average basic 1,835.4 1,850.6 1,853.4 Average diluted 1,839.5 1,854.8 1,856.8 End of period 1,828.3 1,839.6 1,857.2 Market capitalization (billions of Canadian dollars) $ 133.5 $ 134.9 $ 113.0 Dividend yield7 3.5% 3.6% 3.9% Dividend payout ratio 43.3 42.6 46.1 Price-earnings ratio 12.2 13.3 13.0 Total shareholder return (1-year)8 3.1 24.8 17.9 Common share information – adjusted (Canadian dollars)1 Per share earnings Basic $ 6.48 $ 5.55 $ 4.88 Diluted 6.47 5.54 4.87 Dividend payout ratio 40.2% 42.3% 44.3% Price-earnings ratio 11.3 13.2 12.5 Capital ratios Common Equity Tier 1 Capital ratio3 12.0% 10.7% 10.4% Tier 1 Capital ratio3 13.7 12.3 12.2 Total Capital ratio3 16.2 14.9 15.2 Leverage ratio 4.2 3.9 4.0
1 The Toronto-Dominion Bank (“TD” or the “Bank”) prepares its Consolidated scalars for inclusion of CVA for Common Equity Tier 1 (CET1), Tier 1, and Total Financial Statements in accordance with International Financial Reporting Standards Capital RWA are 80%, 83%, and 86%, respectively. For fiscal 2017, the scalars (IFRS), the current Generally Accepted Accounting Principles (GAAP), and refers to were 72%, 77%, and 81%, respectively. For fiscal 2016, the scalars were 64%, results prepared in accordance with IFRS as the “reported” results. The Bank also 71%, and 77%, respectively. For fiscal 2016 and 2017, RWA for all ratios were the utilizes non-GAAP financial measures to arrive at “adjusted” results to assess each same due to the regulatory floor which was based on Basel I risk weights. For fiscal of its businesses and to measure overall Bank performance. To arrive at adjusted 2018, the regulatory floor is based on Basel II standardized risk weights and is no results, the Bank removes “items of note”, from reported results. Refer to the longer triggered resulting in a separate RWA for each ratio due to the CVA scalar. “Financial Results Overview” in 2018 Management’s Discussion and Analysis 4 Adjusted return on common equity is a non-GAAP financial measure. Refer to the (MD&A) for further explanation, a list of the items of note, and a reconciliation “Return on Common Equity” section of this document for an explanation. of non-GAAP financial measures. 5 Excludes acquired credit-impaired (ACI) loans, debt securities classified as loans 2 Effective November 1, 2017, amounts were prepared in accordance with IFRS 9, (DSCL) under IAS 39, and debt securities at amortized cost (DSAC) and debt Financial Instruments (IFRS 9). Prior period comparatives were prepared in securities at fair value through other comprehensive income (DSOCI) under IFRS 9. accordance with IAS 39. Financial Instruments: Recognition and Measurement 6 Toronto Stock Exchange (TSX) closing market price. (IAS 39) and have not been restated. 7 Dividend yield is calculated as the dividend per common share paid during the year 3 Each capital ratio has its own risk-weighted assets (RWA) measure due to the divided by the daily average closing stock price during the year. Office of the Superintendent of Financial Institutions Canada (OSFI)-prescribed 8 TSR is calculated based on share price movement and dividends reinvested over scalar for inclusion of the Credit Valuation Adjustment (CVA). For fiscal 2018, the a trailing one-year period.
14 TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS FINANCIAL RESULTS OVERVIEW
CORPORATE OVERVIEW Effective November 1, 2017, the Bank adopted IFRS 9, which replaces The Toronto-Dominion Bank and its subsidiaries are collectively known the guidance in IAS 39. Refer to Note 2 and Note 4 of the 2018 as TD Bank Group (“TD” or the “Bank”). TD is the sixth largest bank in Consolidated Financial Statements for a summary of the Bank’s North America by branches and serves more than 25 million customers accounting policies as it relates to IFRS 9. Under IFRS 9, the current in three key businesses operating in a number of locations in financial period provision for credit losses (PCL) for performing (Stage 1 and centres around the globe: Canadian Retail, which includes the results Stage 2) and impaired (Stage 3) financial assets, loan commitments, of the Canadian personal and commercial banking, wealth and and financial guarantees is recorded within the respective segment. insurance businesses; U.S. Retail, which includes the results of the Under IAS 39 and prior to November 1, 2017, the PCL related to the U.S. personal and business banking operations, wealth management collectively assessed allowance for incurred but not identified credit services, and the Bank’s investment in TD Ameritrade; and Wholesale losses that related to the Canadian Retail and Wholesale Banking Banking. TD also ranks among the world’s leading online financial segments was recorded in the Corporate segment. Prior period results services firms, with more than 12 million active online and mobile have not been restated. PCL on impaired financial assets includes customers. TD had $1.3 trillion in assets on October 31, 2018, and Stage 3 PCL under IFRS 9 and counterparty-specific and individually 84,383 average full-time equivalent employees in fiscal 2018. The insignificant PCL under IAS 39. PCL on performing financial assets, loan Toronto-Dominion Bank trades under the symbol “TD” on the Toronto commitments, and financial guarantees include Stage 1 and Stage 2 PCL and New York Stock Exchanges. under IFRS 9 and incurred but not identified losses under IAS 39. IFRS 9 does not require restatement of comparative period financial HOW THE BANK REPORTS statements except in limited circumstances related to aspects of hedge The Bank prepares its Consolidated Financial Statements in accordance accounting. Entities are permitted to restate comparatives as long as with IFRS, the current generally accepted accounting principles (GAAP), hindsight is not applied. The Bank has made the decision not to restate and refers to results prepared in accordance with IFRS as “reported” comparative period financial information and has recognized any results. The Bank also utilizes non-GAAP financial measures referred measurement differences between the previous carrying amount and to as “adjusted” results to assess each of its businesses and to measure the new carrying amount on November 1, 2017 through an adjustment the Bank’s overall performance. To arrive at adjusted results, the Bank to opening retained earnings. As such, fiscal 2018 results reflect the removes “items of note”, from reported results. The items of note relate adoption of IFRS 9, while prior periods reflect results under IAS 39. to items which management does not believe are indicative of underlying business performance. The Bank believes that adjusted results U.S. Tax Reform provide the reader with a better understanding of how management On December 22, 2017, the U.S. government enacted comprehensive views the Bank’s performance. The items of note are disclosed in Table tax legislation commonly referred to as the Tax Cuts and Jobs Act 3. As explained, adjusted results differ from reported results determined (the “U.S. Tax Act”) which made broad and complex changes to the in accordance with IFRS. Adjusted results, items of note, and related U.S. tax code. terms used in this document are not defined terms under IFRS and, The reduction of the U.S. federal corporate tax rate enacted by the therefore, may not be comparable to similar terms used by other issuers. U.S. Tax Act resulted in an adjustment during 2018 to the Bank’s U.S. deferred tax assets and liabilities to the lower base rate of 21% as well The Bank’s U.S. strategic cards portfolio comprises of agreements with as an adjustment to the Bank’s carrying balances of certain tax credit- certain U.S. retailers pursuant to which TD is the U.S. issuer of private related investments and its investment in TD Ameritrade. The Bank label and co-branded consumer credit cards to their U.S. customers. finalized its assessment of the implications of the U.S. Tax Act during Under the terms of the individual agreements, the Bank and the 2018 and recorded a net charge to earnings of $392 million retailers share in the profits generated by the relevant portfolios after (US$319 million) for the year ended October 31, 2018. credit losses. Under IFRS, TD is required to present the gross amount The lower corporate tax rate had and will have a positive effect of revenue and provisions for credit losses related to these portfolios on TD’s current year and future earnings. The amount of the benefit in the Bank’s Consolidated Statement of Income. At the segment level, may vary due to, among other things, changes in interpretations and the retailer program partners’ share of revenues and credit losses assumptions the Bank has made, guidance that may be issued by is presented in the Corporate segment, with an offsetting amount applicable regulatory authorities, and actions the Bank may take to (representing the partners’ net share) recorded in Non-interest reinvest some of the savings in its operations. expenses, resulting in no impact to Corporate’s reported Net income (loss). The Net income (loss) included in the U.S. Retail segment The following table provides the operating results on a reported basis includes only the portion of revenue and credit losses attributable for the Bank. to TD under the agreements.
TABLE 2 OPERATING RESULTS – Reported (millions of Canadian dollars) 2018 2017 2016 Net interest income $ 22,239 $ 20,847 $ 19,923 Non-interest income 16,595 15,302 14,392 Total revenue 38,834 36,149 34,315 Provision for credit losses 2,480 2,216 2,330 Insurance claims and related expenses 2,444 2,246 2,462 Non-interest expenses 20,137 19,366 18,877 Income before income taxes and equity in net income of an investment in TD Ameritrade 13,773 12,321 10,646 Provision for income taxes 3,182 2,253 2,143 Equity in net income of an investment in TD Ameritrade 743 449 433 Net income – reported 11,334 10,517 8,936 Preferred dividends 214 193 141 Net income available to common shareholders and non-controlling interests in subsidiaries $ 11,120 $ 10,324 $ 8,795 Attributable to: Common shareholders $ 11,048 $ 10,203 $ 8,680 Non-controlling interests 72 121 115
TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS 15 TABLE 3 NON-GAAP FINANCIAL MEASURES – Reconciliation of Adjusted to Reported Net Income (millions of Canadian dollars) 2018 2017 2016 Operating results – adjusted Net interest income $ 22,239 $ 20,847 $ 19,923 Non-interest income1 16,684 15,099 14,385 Total revenue 38,923 35,946 34,308 Provision for credit losses 2,480 2,216 2,330 Insurance claims and related expenses 2,444 2,246 2,462 Non-interest expenses2 19,885 19,092 18,496 Income before income taxes and equity in net income of an investment in TD Ameritrade 14,114 12,392 11,020 Provision for (recovery of) income taxes 2,898 2,336 2,226 Equity in net income of an investment in TD Ameritrade3 967 531 498 Net income – adjusted 12,183 10,587 9,292 Preferred dividends 214 193 141 Net income available to common shareholders and non-controlling interests in subsidiaries – adjusted 11,969 10,394 9,151 Attributable to: Non-controlling interests in subsidiaries, net of income taxes 72 121 115 Net income available to common shareholders – adjusted 11,897 10,273 9,036 Pre-tax adjustments of items of note Amortization of intangibles4 (324) (310) (335) Charges associated with the Scottrade transaction5 (193) (46) – Impact from U.S. tax reform6 (48) – – Dilution gain on the Scottrade transaction7 – 204 – Loss on sale of the Direct Investing business in Europe8 – (42) – Fair value of derivatives hedging the reclassified available-for-sale securities portfolio9 – 41 7 Impairment of goodwill, non-financial assets, and other charges10 – – (111) Provision for (recovery of) income taxes for items of note Amortization of intangibles4,11 (55) (78) (89) Charges associated with the Scottrade transaction5 (5) (10) – Impact from U.S. tax reform6 344 – – Dilution gain on the Scottrade transaction7 – – – Loss on sale of the Direct Investing business in Europe8 – (2) – Fair value of derivatives hedging the reclassified available-for-sale securities portfolio9 – 7 1 Impairment of goodwill, non-financial assets, and other charges10 – – 5 Total adjustments for items of note (849) (70) (356) Net income available to common shareholders – reported $ 11,048 $ 10,203 $ 8,680
1 Adjusted non-interest income excludes the following items of note: Adjustment to 6 The reduction of the U.S. federal corporate tax rate enacted by the U.S. Tax Act the carrying balances of certain tax credit-related investments as explained in resulted in a net charge to earnings during 2018 of $392 million, comprising a net footnote 6 – 2018 – $(89) million. Dilution gain on the Scottrade transaction, as $48 million pre-tax charge related to the write-down of certain tax credit-related explained in footnote 7 – 2017 – $204 million. Loss on sale of the Direct Investing investments, partially offset by the favourable impact of the Bank’s share of business in Europe, as explained in footnote 8 – 2017 – $42 million. Gain on fair TD Ameritrade’s remeasurement of its deferred income tax balances, and a net value of derivatives hedging the reclassified available-for-sale (AFS) securities $344 million income tax expense resulting from the remeasurement of the Bank’s portfolio, as explained in footnote 9 – 2017 – $41 million and 2016 – $7 million. deferred tax assets and liabilities to the lower base rate of 21% and other related These amounts were reported in the Corporate segment. tax adjustments. The earnings impact was reported in the Corporate segment. 2 Adjusted non-interest expenses exclude the following items of note: Amortization 7 In connection with TD Ameritrade’s acquisition of Scottrade on September 18, 2017, of intangibles, as explained in footnote 4 – 2018 – $231 million, 2017 – TD Ameritrade issued 38.8 million shares, of which the Bank purchased 11.1 million $248 million, 2016 – $270 million, reported in the Corporate segment. Charges pursuant to its pre-emptive rights. As a result of the share issuances, the Bank’s associated with the Bank’s acquisition of Scottrade Bank, as explained in common stock ownership percentage in TD Ameritrade decreased and the Bank footnote 5 – 2018 – $21 million and 2017 – $26 million, reported in the U.S. Retail realized a dilution gain of $204 million reported in the Corporate segment. segment. Impairment of goodwill, non-financial assets, and other charges as 8 On June 2, 2017, the Bank completed the sale of its Direct Investing business in explained in footnote 10 – 2016 – $111 million, reported in Corporate segment. Europe to Interactive Investor PLC. A loss of $40 million after tax was recorded 3 Adjusted equity in net income of an investment in TD Ameritrade excludes the in the Corporate segment in other income (loss). The loss is not considered to be following items of note: Amortization of intangibles as explained in footnote 4 – in the normal course of business for the Bank. 2018 – $93 million, 2017 – $62 million and 2016 – $65 million; and the Bank’s 9 The Bank changed its trading strategy with respect to certain trading debt securities share of TD Ameritrade’s deferred tax balances adjustment, as explained in and reclassified these securities from trading to AFS under IAS 39 (classified as fair footnote 6 – 2018 – $(41) million. The earnings impact of both of these items was value through other comprehensive income (FVOCI) under IFRS 9) effective reported in the Corporate segment. The Bank’s share of charges associated with August 1, 2008. These debt securities are economically hedged, primarily with credit TD Ameritrade’s acquisition of Scottrade Financial Services Inc. (Scottrade), as default swap (CDS) and interest rate swap contracts which are recorded on a fair explained in footnote 5 – 2018 – $172 million and 2017 – $20 million. This item value basis with changes in fair value recorded in the period’s earnings. As a result was reported in the U.S. Retail segment. the derivatives were accounted for on an accrual basis in Wholesale Banking and the 4 Amortization of intangibles relates to intangibles acquired as a result of asset gains and losses related to the derivatives in excess of the accrued amounts were acquisitions and business combinations, including the after tax amounts for reported in the Corporate segment. Adjusted results of the Bank in prior periods amortization of intangibles relating to the Equity in net income of the investment exclude the gains and losses of the derivatives in excess of the accrued amount. in TD Ameritrade. Although the amortization of software and asset servicing rights Effective February 1, 2017, the total gains and losses as a result of changes in fair are recorded in amortization of intangibles, they are not included for purposes of value of these derivatives are recorded in Wholesale Banking. the items of note. 10 In the second quarter of 2016, the Bank recorded impairment losses on goodwill, 5 On September 18, 2017, the Bank acquired Scottrade Bank and TD Ameritrade certain intangibles, other non-financial assets, and deferred tax assets, as well as acquired Scottrade, together with the Bank’s purchase of TD Ameritrade other charges relating to the Direct Investing business in Europe that had been shares issued in connection with TD Ameritrade’s acquisition of Scottrade (the experiencing continued losses. These amounts are reported in the Corporate segment. “Scottrade transaction”). Scottrade Bank merged with TD Bank, N.A. The Bank and 11 The amount reported in 2018 excludes $31 million relating to the one-time TD Ameritrade incurred acquisition related charges including employee severance, adjustment of associated deferred tax liability balances as a result of the U.S. Tax contract termination fees, direct transaction costs, and other one-time charges. Act. The impact of this adjustment is included in the Impact from U.S. tax reform These amounts have been recorded as an adjustment to net income and include item of note. charges associated with the Bank’s acquisition of Scottrade Bank and the after tax amounts for the Bank’s share of charges associated with TD Ameritrade’s acquisition of Scottrade. These amounts were reported in the U.S. Retail segment.
16 TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS TABLE 4 RECONCILIATION OF REPORTED TO ADJUSTED EARNINGS PER SHARE (EPS)1 (Canadian dollars) 2018 2017 2016 Basic earnings per share – reported $ 6.02 $ 5.51 $ 4.68 Adjustments for items of note2 0.46 0.04 0.20 Basic earnings per share – adjusted $ 6.48 $ 5.55 $ 4.88
Diluted earnings per share – reported $ 6.01 $ 5.50 $ 4.67 Adjustments for items of note2 0.46 0.04 0.20 Diluted earnings per share – adjusted $ 6.47 $ 5.54 $ 4.87
1 EPS is computed by dividing net income available to common shareholders by the 2 For explanations of items of note, refer to the “Non-GAAP Financial Measures – weighted-average number of shares outstanding during the period. Reconciliation of Adjusted to Reported Net Income” table in the “Financial Results Overview” section of this document.
TABLE 5 AMORTIZATION OF INTANGIBLES, NET OF INCOME TAXES1,2 (millions of Canadian dollars) 2018 2017 2016 TD Bank, National Association (TD Bank, N.A.) $ 87 $ 91 $ 108 TD Ameritrade Holding Corporation (TD Ameritrade)3 93 62 65 MBNA Canada 49 42 36 Aeroplan 17 17 17 Other 23 20 20 269 232 246 Software and asset servicing rights 464 351 340 Amortization of intangibles, net of income taxes $ 733 $ 583 $ 586
1 The amount reported in 2018 excludes $31 million relating to the one-time 2 Amortization of intangibles, with the exception of software and asset servicing adjustment of associated deferred tax liability balances as a result of the U.S. Tax rights, are included as items of note. For explanations of items of note, refer to the Act. The impact of this adjustment is included in the Impact from U.S. tax reform “Non-GAAP Financial Measures – Reconciliation of Adjusted to Reported Net item of note. Income” table in the “Financial Results Overview” section of this document. 3 Included in equity in net income of an investment in TD Ameritrade.
RETURN ON COMMON EQUITY Adjusted ROE is a non-GAAP financial measure and is not a defined The Bank’s methodology for allocating capital to its business segments term under IFRS. Readers are cautioned that earnings and other is aligned with the common equity capital requirements under measures adjusted to a basis other than IFRS do not have standardized Basel III. The capital allocated to the business segments is based meanings under IFRS and, therefore, may not be comparable to similar on 9% CET1 Capital. terms used by other issuers. Adjusted ROE is adjusted net income available to common shareholders as a percentage of average common equity.
TABLE 6 RETURN ON COMMON EQUITY (millions of Canadian dollars, except as noted) 2018 2017 2016 Average common equity $ 70,499 $ 68,349 $ 65,121 Net income available to common shareholders – reported 11,048 10,203 8,680 Items of note, net of income taxes1 849 70 356 Net income available to common shareholders – adjusted $ 11,897 $ 10,273 $ 9,036 Return on common equity – reported 15.7% 14.9% 13.3% Return on common equity – adjusted 16.9 15.0 13.9
1 For explanations of items of note, refer to the “Non-GAAP Financial Measures – Reconciliation of Adjusted to Reported Net Income” table in the “Financial Results Overview” section of this document.
RETURN ON TANGIBLE COMMON EQUITY common shareholders, adjusted for items of note, as a percentage of Tangible common equity (TCE) is calculated as common shareholders’ average TCE. Adjusted ROTCE provides a useful measure of the equity less goodwill, imputed goodwill and intangibles on an investment performance of the Bank’s income producing assets, independent of in TD Ameritrade and other acquired intangible assets, net of related whether or not they were acquired or developed internally. TCE, ROTCE, deferred tax liabilities. Return on tangible common equity (ROTCE) is and adjusted ROTCE are each non-GAAP financial measures and are not calculated as reported net income available to common shareholders defined terms under IFRS. Readers are cautioned that earnings and other after adjusting for the after-tax amortization of acquired intangibles, measures adjusted to a basis other than IFRS do not have standardized which are treated as an item of note, as a percentage of average TCE. meanings under IFRS and, therefore, may not be comparable to similar Adjusted ROTCE is calculated using reported net income available to terms used by other issuers.
TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS 17 TABLE 7 RETURN ON TANGIBLE COMMON EQUITY (millions of Canadian dollars, except as noted) 2018 2017 2016 Average common equity $ 70,499 $ 68,349 $ 65,121 Average goodwill 16,197 16,335 16,489 Average imputed goodwill and intangibles on an investment in TD Ameritrade 4,100 3,899 3,996 Average other acquired intangibles1 676 917 1,141 Average related deferred tax liabilities (240) (343) (398) Average tangible common equity 49,766 47,541 43,893 Net income available to common shareholders – reported 11,048 10,203 8,680 Amortization of acquired intangibles, net of income taxes2 269 232 246 Net income available to common shareholders after adjusting for after-tax amortization of acquired intangibles 11,317 10,435 8,926 Other items of note, net of income taxes2 580 (162) 110 Net income available to common shareholders – adjusted $ 11,897 $ 10,273 $ 9,036 Return on tangible common equity 22.7% 21.9% 20.3% Return on tangible common equity – adjusted 23.9 21.6 20.6
1 Excludes intangibles relating to software and asset servicing rights. 2 For explanations of items of note, refer to the “Non-GAAP Financial Measures – Reconciliation of Adjusted to Reported Net Income” table in the “Financial Results Overview” section of this document.
SIGNIFICANT AND SUBSEQUENT EVENTS, AND and the assumption of approximately $1.9 billion of Aeroplan Miles PENDING ACQUISITIONS liability. The closing of the Transaction is subject to the satisfaction Acquisition of Greystone Managed Investments Inc. of certain conditions, including receipt of Aimia shareholder approval On November 1, 2018, the Bank acquired 100% of the outstanding and customary regulatory approvals. The Loyalty Agreement will equity of Greystone Capital Management Inc., the parent company of become effective upon the closing of the Transaction and TD Aeroplan Greystone Managed Investments Inc. (Greystone) for consideration of cardholders will become members of Air Canada’s new loyalty program $817 million, of which $475 million was paid in cash and $342 million and their miles will be transitioned when Air Canada’s new loyalty was paid in the Bank’s common shares. The value of 4.7 million program launches in 2020. common shares issued as consideration was based on the volume If the proposed Transaction is completed, the Bank will pay weighted-average market price of the Bank’s common shares over the $622 million plus applicable sales tax to Air Canada, of which 10 trading day period immediately preceding the fifth business day prior $547 million ($446 million after sales and income taxes) will be to the acquisition date and was recorded based on market price at recognized as an expense during the first quarter of 2019 to be close. Common shares of $167 million issued to employee shareholders reported in the Canadian Retail segment, and $75 million will in respect of the purchase price will be held in escrow for two years be recognized as an intangible asset amortized over the Loyalty post-acquisition, subject to their continued employment, and will be Agreement term, both of which are expected to be reported as items recorded as a compensation expense over the two-year escrow period. of note. In addition, the Bank will prepay $308 million plus applicable The acquisition is accounted for as a business combination under sales tax for the future purchase of loyalty points over a ten year the purchase method. As at November 1, 2018, the acquisition period. The Bank also expects to incur additional pre-tax costs of contributed $169 million of assets and $55 million of liabilities. approximately $100 million over two years to build the functionality The excess of accounting consideration over the fair value of the required to facilitate the new program. The proposed Transaction is identifiable net assets is allocated to customer relationship intangibles expected to reduce the Bank’s CET1 ratio on close by approximately of $140 million, deferred tax liability of $37 million and goodwill of 13 basis points (bps). $433 million. Goodwill is not deductible for tax purposes. The results Normal Course Issuer Bid of the acquisition will be consolidated from the acquisition date and As approved by the Board on November 28, 2018, the Bank reported in the Canadian Retail segment. The purchase price allocation announced its intention to amend its normal course issuer bid (NCIB) is subject to refinement and may be adjusted to reflect new for up to an additional 20 million of its common shares, subject to information about facts and circumstances that existed at the the approval of OSFI and the TSX. The timing and amount of any acquisition date during the measurement period. purchases under the program are subject to regulatory approvals and Agreement for Air Canada Credit Card Loyalty Program to management discretion based on factors such as market conditions On November 26, 2018, the Bank finalized a long-term loyalty program and capital adequacy. agreement (the “Loyalty Agreement”) with Air Canada. Under the Redemption of TD CaTS III Securities terms of the Loyalty Agreement, the Bank will become the primary On November 26, 2018, TD Capital Trust III announced its intention credit card issuer for Air Canada’s new loyalty program when it to redeem all of the outstanding TD Capital Trust III Securities – launches in 2020 through to 2030. The Loyalty Agreement was Series 2008 (TD CaTS III) on December 31, 2018, at a redemption finalized in conjunction with Air Canada entering into a definitive share price per TD CaTS III of $1,000, plus the unpaid distribution payable purchase agreement with Aimia Inc. (“Aimia”) for the acquisition of on the redemption date of December 31, 2018. Aimia Canada Inc., which operates the Aeroplan loyalty business (the “Transaction”), for an aggregate purchase price of $450 million in cash
18 TD BANK GROUP ANNUAL REPORT 2018 MANAGEMENT’S DISCUSSION AND ANALYSIS FINANCIAL RESULTS OVERVIEW Net Income
Reported net income for the year was $11,334 million, an increase of $817 million, or 8%, compared with last year. The increase reflects NET N O E REPORTED B BU NE EG ENT revenue growth and a higher contribution from TD Ameritrade, 1 partially offset by higher PCL, now reflecting the Bank’s adoption of IFRS 9, an increase in non-interest expenses, and a higher effective tax rate. The reported ROE for the year was 15.7%, compared with 14.9% last year. Adjusted net income of $12,183 million increased
$1,596 million, or 15%, compared with last year. By segment, the increase in reported net income was due to an increase in U.S. Retail of $866 million, or 26%, an increase in
Canadian Retail of $658 million, or 10%, and an increase in Wholesale Banking2 of $15 million, or 1%, partially offset by a higher net loss in the Corporate segment of $722 million. Reported diluted EPS for the year was $6.01, an increase of 9%, compared with $5.50 last year. Adjusted diluted EPS for the year was $6.47, a 17% increase, compared with $5.54 last year.
Impact of Foreign Exchange Rate on U.S. Retail Segment Translated Earnings 2018 2018 2018 U.S. Retail segment earnings, including the contribution from the Bank’s investment in TD Ameritrade, reflect fluctuations in the U.S. dollar to Canadian dollar exchange rate compared with last year. NET N O E AD U TED B BU NE EG ENT 1 Depreciation of the Canadian dollar had a favourable impact on the U.S. Retail segment earnings for the year ended October 31, 2018, compared with last year, as shown in the following table.