April 20 - April 21, 2021 Past Attendee List CXFinancialServices.com Interested In Sponsoring? contact:
[email protected] • 1-866-298-9343 x 241 The Customer Experience for Financial Services Summit is North America’s only Financial Services event exclusively dedicated to Customer Experience. This specialized summit will take place virtually on April 20th - 21st, 2021. Generate exclusive high-quality leads and build lasting relationships that will drive your 2021 sales pipeline. Our community of Customer Experience professionals represent an untapped market that is actively looking to invest in innovative solutions now. Our carefully curated roster of industry-leading speakers includes; Cindy Jeffrey, Vice President of Customer Experience Canada at Manulife, Katherine Lucas, Global Head of Client Experience at State Street, Arnaud Jammaers, Vice President, User Experience Digital Solutions at MASTERCARD and many more. Agenda themes: • CX- From Average to Exceptional • Measuring CX Effectiveness • Big Data and CX • Voice of the Customer • Voice of the Employee • Customer Emotions • CX Improvement & Innovation Interested In Sponsoring? contact:
[email protected] • 1-866-298-9343 x 241 CXFinancialServices.com 2 Who You Can Meet... Audience Breakdown Invesment/Wealth Chief/VP/Director of Management Chief / VP / Director Marketing Customer Experience 21% 28% Banks, Insurance Credit Unions 33% & Credit Cards Titles Audience 32% 16% 5% VP/Director/ Other Industry Head Customer Stakeholders 8% Service, 19% Other 13% Customer