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Issue 36 - Summer 2019 iMindingntouch Gibraltar’s Business

INNOVATION EDITION

INSIDE: Hungry Monkey - Is your workplace The GFSB From zero to home inspiring Gibtelecom screen hero innovation & Innovation creativity? Awards 2019

intouch | ISSUEwww.gfsb.gi 36 | SUMMER 2019 www.gibraltarlawyers.com ISOLAS Trusted Since 1892

Property • Family • Corporate & Commercial • Taxation • Litigation • Trusts Wills & Probate • Shipping • Private Client • Wealth management • Sports law & management

For further information contact: [email protected] ISOLAS LLP Portland House Glacis Road PO Box 204 Gibraltar. Tel: +350 2000 1892 Celebrating 125 years of ISOLAS CONTENTS 3

05 MEET THE BOARD

06 CHAIRMAN’S FOREWORD

08 HUNGRY MONKEY - FROM ZERO TO HOME SCREEN HERO

12 WHAT’S THE BIG iDEA?

14 IS YOUR WORKPLACE INSPIRING INNOVATION & CREATIVITY? 12 16 NETWORKING, ONE OF THE MAIN REASONS PEOPLE JOIN THE GFSB WHAT’S THE BIG IDEA? 18 SAVE TIME AND MONEY WITH DESKTOPS AND MEETINGS BACKED BY GOOGLE CLOUD

20 NOMNOMS: THE NEW KID ON THE DELIVERY BLOCK

24 “IT’S NOT ALL ABOUT BITCOIN”: CRYPTOCURRENCY AND DISTRIBUTED LEDGER TECHNOLOGY

26 JOINT BREAKFAST CLUB WITH THE WOMEN IN BUSINESS 16 26

NETWORKING, ONE OF THE JOINT BREAKFAST CLUB WITH 28 GFSB ANNUAL GALA DINNER 2019 MAIN REASONS PEOPLE JOIN THE WOMEN IN BUSINESS THE GFSB

32 MEET THE GIBRALTAR BUSINESS WITH A TRICK UP ITS SLEEVE

34 SHIELDMAIDENS VIRTUAL ASSISTANTS - INDEFATIGABLE ASSISTANCE AND SUPPORT FOR ALL BUSINESSES

36 ROCK RADIO REFRESHES THE AIRWAVES OVER GIBRALTAR

38 WHEN WHAT YOU NEED, NEEDS TO HAPPEN RIGHT NOW

40 DIGITAL ASSET MANAGEMENT: LEADERS IN INNOVATION

42 42 PASSION DRIVING INNOVATION: HEMPASSION, WINNERS OF THE 2019 BUSINESS INNOVATION AWARDS PASSION DRIVING INNOVATION: HEMPASSION, WINNERS OF THE 44 DIVERSITY & INCLUSION SEMINAR 2019 BUSINESS INNOVATION 46 BODYSTREET - NEW MEMBER PROFILE

48 MEET ERAN SHAY (GFSB BOARD MEMBER)

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The portfolio of responsibilities have been allocated by the Board as follows:

Chairman Julian Byrne

Vice-Chairperson Paul Collado

Treasurer Daniel Delgado

Secretary Philip Vasquez

Employment Owen Smith

Environment Rosana Olivare / Owen Smith / Paul Collado (Conditions of Employment Board, Labour Advisory Board, Small Business Board)

Legal Owen Smith / Fiona Young / Philip Vasquez

Business start-ups/EU Funding Philip Vasquez / Neville Dalmedo / Brenda Cuby (JLAG, EU Funding Board, Small Grants Board)

Information & Technology Julian Byrne / Eran Shay / Brenda Cuby / Rachelle King (E-business Advisory Council)

Education & Training Tony Lopez / Brenda Cuby / Rachelle King

Pensions Daniel Delgado

Members Benefits Janet Bearer / Eran Shay / Fiona Young

Business Licensing Julian Byrne / Paul Collado

Banking Neville Dalmedo

Health & Safety Tony Lopez / Brenda Cuby / Rachelle King (Health & Safety Board)

Business & Commerce Paul Collado

Financial Services Daniel Delgado / Philip Vasquez

Tourism Eran Shay / Paul Collado (Tourism Advisory Council)

Wholesale & Retail Rosana Olivares

International Eran Shay (ESBA Board)

Restaurants & Hospitality Eran Shay

InTouch Magazine Julian Byrne

Design & Branding Julian Byrne

Events Paul Collado / Brenda Cuby / Rachelle King

Restaurants & Hospitality Neville Dalmedo / Tony Lopez

GFSB Awards Eran Shay

AGM/EGM- Constitution (Companies House) Owen Smith / Fiona Young

Press Philip Vasquez

Revenue Daniel Delgado / Neville Dalmedo

Queries- start up advice Daniel Delgado / Eran Shay / Philip Vasquez

ISSUE 36 | SUMMER 2019 | intouch MEET THE BOARD 5

Julian Byrne Paul Collado Daniel Delgado Philip Vasquez Tony Lopez Rachelle King Janet Bear Chairman Vice-Chairman Treasurer Secretary

Eran Shay Brenda Cuby Owen Smith Fiona Young Neville Dalmedo Rosana Olivares

DISCLAIMER 1 No part of this publication may be reproduced without the written

Issue 36 - Summer 2019 permission of the publishers. The iMindingntouch Gibraltar’s Business intouch Publishers and the Editor have made every effort to ensure that all of the EDITORIAL DIRECTOR information within this publication is accurate, but emphasise that they cannot Julian Byrne accept responsibility for any errors or DESIGNED BY omissions. The Publishers and the Editor accept no responsibility for statements Piranha Designs Gibraltar made by contributors or for any claim www.piranhadesigns.com INNOVATION made through advertisements published EDITION in this magazine. JOURNALIST Jackie Anderson INSIDE: Hungry Monkey - Is your workplace The GFSB From zero to home inspiring Gibtelecom David Revagliatte screen hero innovation & Innovation creativity? Awards 2019 Federation of Small Businesses PUBLISHED BY The UK’s Leading Business Organisation intouch | ISSUEwww.gfsb.gi 36 | SUMMER 2019 The GFSB Issue 36 | Summer 2019 122 Irish Town, Gibraltar Tel: +350 200 47722 Email: [email protected] www.gfsb.gi

intouch | ISSUE 36 | SUMMER 2019 6 CHAIRMAN’S FOREWORD

ear readers, more about them. All of these businesses In June we held our summer speed It is summer now and our have risen to challenges, faced some networking meeting at La Sala. It attention turns away from of their fears and taken steps of faith, was another great success, with new DBrexit to holidays and the sun. believing in their business and pushing businesses showing up, a great breakfast As business owners it’s important to enjoy through the hurdles. At the GFSB we spread, and an opportunity to make a lot free time too, and not get sucked into believe strongly in promoting innovation, of new contacts in a short space of time. the continuous circle of running a small encouraging young and old to pursue If you haven’t been to one make sure you business. So for all our members who have their business dreams, to go out there and sign up for the next one near Christmas been working hard all year, take some give it a go. We are here to help aspiring time. time off and enjoy a good break with business leaders to get the ball rolling, your family and friends. Remember why walk them through the paperwork and get This year’s budget has not brought many you started your own business in the first them on the right path. surprises, which is a good thing. We place, freedom is normally one of those understand that the raising of minimum reasons. So choose freedom over stress. We congratulate Hempassion on winning wage affects some members, but the this year’s GFSB Innovation Awards freezing of social security and the extra Innovation is very much alive in Gibraltar. sponsored by Gibtelecom; it is a great discount in rates for certain sectors is We have been extremely impressed by the achievement and really encouraging to welcomed. The main achievement we can number of businesses that have started see this business blossom. take from the budget is the Government’s up recently and are doing something commitment to help fund the Business different. It goes to show that even in We are also working behind the scenes Improvement District for Main Street. difficult times, with challenges such as to try to make Gibraltar a great place to We are extremely pleased that this great Brexit, our community still has that strong do business. Our breakfast clubs give initiative will be able to progress quickly entrepreneurial spirit that has formed our members the opportunity to hear and and truly impact Gibraltar in the long term. nation into the powerful economy that speak to the right people in Employment, it is. In this issue we have met up with a Tax, GRA etc. We have also had some very Please get in touch if you have anything good number of local businesses that are interesting breakfast clubs covering topics you think we should cover in future doing something special, or trying to bring such as employment law, cybersecurity editions, and enjoy the a new product/service to Gibraltar. We and other issues that affect us all. Please summer. have interviewed all the finalists from the let us know if you have any ideas/ GFSB Innovation Awards sponsored by suggestions for a future breakfast club. Julian Byrne Gibtelecom, so you can get to know a little Chairman

Perspective matters

The future asks more of business. A need for wider knowledge, swifter actions and more agile capability. A demand to look at the world from a whole new viewpoint. Deloitte identifies the new perspectives that will drive decisions; to build confidence in shaping the solutions that matter. A fresh view on addressing your most challenging decisions awaits at: Tel: +350 200 41200 Fax: +350 200 41201 [email protected]

www. deloitte.gi

Merchant House, House, 22/24 22/24 John John Mackintosh Mackintosh Square, Square, P.O. P.O.Box 758, Box Gibraltar758, Gibraltar © 2017 Deloitte Limited is a subsidiary of Deloitte LLP, which is the United Kingdom affiliate© 2017 Deloitteof Deloitte Limited. NWE LLP, A membera member of firm Deloitte of Deloitte Touche Touche Tohmatsu Tohmatsu Limited Limited.

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here’s no denying that Hungry Monkey is one HUNGRY of Gibraltar’s brightest Tand most recognisable MONKEY - brands. In a period of three years, the innovative small business has revolutionised the FROM ZERO local restaurant and takeaway scene, changed the way we order food and created a mobile TO HOME app so indispensable, it should come as standard on all of Gibraltar’s smartphones. SCREEN HERO I ventured to Hungry Monkey’s (rather appropriate) Upper BY D REVAGLIATTE Town HQ to meet with its founder and CEO, Mat Caldwell to ask about his experiences of running a small business in Gibraltar, get the story behind the brand name and find out who exactly is the driving force behind their success.

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Originally from Liverpool, Mat moved to Gibraltar ten years ago to start working in the booming gaming industry. After a successful few years at Stan James and Betfred, he decided to take the plunge and develop an idea that had been simmering on a low heat for a while. “I remember working long hours at my previous job in England and thinking about the lack of food delivery services available. In my opinion, the process of ordering a takeaway seemed harder than it should and could be”. While Mat arrived from the UK armed with an idea, Gibraltar played a big part in turning it into a workable plan. “When I moved to Gibraltar I found that ordering food was even harder than in the UK - I think you could get a Chinese on a Friday and a Saturday night, even then it was limited. You had to call each outlet directly and there was nowhere online to find up to date menus. I saw an opportunity and I thought, okay, well, Gibraltar’s size, its community and networks could really facilitate the setting up a food ordering actually not the first idea! It was more Being confident in your service”. like the fourth or fifth one. We were product going to call it Gib Bubbles at the start. Transforming the idea into a When I think back, seems so wrong for Mat is also very clear about the reality the company. However I was completely benefits that Hungry Monkey brings stuck on it, I remember thinking ‘Gib to small business owners. “We believe While the environment seemed right Bubbles, yes, that will work!’”. While the benefits the app has brought to and the concept of what he wanted Mat was confident in his business Gibraltar’s food and retail establishments to create was clear, it was just that. He idea, he also valued the importance of in respect of generating sales, is second understood that for this idea to work, taking advice from those around him. “I to none. We’ve allowed outlets to be in getting the ordering process right would remember talking to those close to me - control of their own app within Hungry be essential. He started to dedicate especially the ones who didn’t pat me on Monkey, sculpting their own promotions what little downtime he had around his the back all the time - and asking them around the technology and giving full time job to researching online tools about the Gib Bubbles name. Every one them the freedom to maximise sales of and app developers worldwide. “Some of them told me it was rubbish. So I went their already established products. In people think that I designed and built the back to the drawing board. I do thank creating a one stop shop for food loving Hungry Monkey app, that’s not the case. I those people that shared their opinions, customers coupled with the service was introduced to a very good company because without them that probably we provide when it comes to menu called Preoday in London. They made would’ve stuck and there would be no building, content modifiers, customer their software accessible to me and Hungry Monkey”. support, promotions and constant it went from there, it wasn’t anything technology updates, we believe it’s the new that they created. It was a matter Signing up local restaurants perfect platform for any established or of getting their business model and growing food/retail establishment within tailoring it to Gibraltar - and then trying Once the ordering platform and Gibraltar to sell their products”. to make it our own with the brand”. branding were pretty much ready, Mat started to focus on encouraging And with almost 80 outlets now Choosing a brand name Gibraltar’s restaurants to sign up to his selling their food through the app, it’s service. “This wasn’t easy. There was a strategy that is clearly working. “As “Hungry Monkey was nothing of its kind in Gibraltar before the business has grown we’ve had to Hungry Monkey and apps were few actually not the first idea! adapt very quickly with restaurants and far between. Luckily we met the and supermarkets. We understand It was more like the fourth right people who were keen to push their needs and we’re always on hand or fifth one. We were going their existing brands on further with to promote each and every outlet’s to call it something very like Dominos and Ramsons already menu offers they have through the app, different at the start” established within Gibraltar. I think the website and on social media. We have idea for customers being able to have a seen the importance of an unbiased and Chilli Chicken Ramsons roll delivered to independent app for all our customers And this was perhaps one of the earlier their doorstep got Gibraltar’s tastebuds and believe this has allowed us to challenges met by Mat - the creation of moving in the right direction”. promote all our clients equally when the brand name. “Hungry Monkey was we work with them on promotions

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that benefit both the outlet and the customer”.

Getting good quality advice

Mat is also an advocate for getting the right advice and being able to call on experts when you need to. “I’m of the mindset of asking for help when I need it. It’s priceless and we definitely benefited from great advice, right from the start. Top tip ! If you don’t know, speak to someone who does - don’t guess it! For example, it took me 6 months to realize that we needed bikes, because we built the app originally without the actual delivery service, just the ordering. I called on my contacts who advised me to look at offering the delivery service side of it too.” Gibraltar’s businesses and networks played a big part in the Hungry Monkey success story. “We were well advised by the team at STM Fidecs during our initial start up. It was the advice we needed as it allowed us to build the foundations of what we were hoping would grow. It’s also good to see GFSB have become a business portal within Gibraltar, encouraging and working with new start ups. I think a lot of us when setting up in business want to do everything ourselves and yes that’s important to Looking ahead “Comfortably the most have a “can do attitude” however there’s important employees While the business has enjoyed a certain just nothing like getting professional level of success since launch, Mat and help, in the right areas from the right within Hungry Monkey are his team are keen not to rest on their people”. the drivers- the driving force. They are simply laurels and constantly look ahead to Hiring the right people the next initiative. “Hungry Monkey is priceless and hiring them essentially two businesses in one. We

and keeping them is what have the delivery arm of our service It isn’t just about access to the right we do best with a lot of our and all the logistics that go with it - and business advice that is important to Mat. also the technology side of things - the He places a lot of importance on having drivers being long-standing app that customers have become so the right team and the right staff. “My employees.” familiar with. The power behind the strengths are probably in marketing app, Preoday, based in London, are and branding, but definitely not in the On hiring talent, Mat is very clear “I constantly working with us to improve operational sides of it. So, what we’ve like employing people who are clever. the customer experience from the tech got now is we’ve got our four managers, I know a lot of business owners who side and it is in this area where we two and two, we’ve got English and think ‘this person could be a danger, are hoping to expand. We are proud Spanish speakers so that caters for both or they are too clever. I prefer to bring to be using the Preoday and Qjump the languages here in Gibraltar and they them in, and now we have four talented technology with The Hunter Group and do four on four off shifts, it’s fantastic, managers there, and they all bring a Supernatural, who now have their own they seem content with it, long shifts little something to the business. I also branded food and drink ordering apps when they’re in here because we’re a believe in giving them the pay that they available in the app stores specifically seven day operation”. deserve, because it is a constant job for ‘in house’ deliveries for workplace for them to be dealing with customers, buildings across Gibraltar, all powered drivers and restaurants. Comfortably by Hungry Monkey! the most important employees within Hungry Monkey are the drivers- the driving force. They are simply priceless and hiring them and keeping them is what we do best with a lot of our drivers being long-standing employees.”

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DEVELOPMENT THROUGH DOING BY IAN TORILLA

Providing opportunities for of our young people is one, if not the In an effort to remove excuses, in Touch will publish a series of most important challenges facing any community. Whether due articles highlighting where such initiatives are already in place. to our natural obligation or a more selfish investment in our future This will hopefully in turn inspire others to support their work by well being. actively contributing to one that fits your or your organisations philosophy. Many in our community advocate and strongly support initiatives which complement academia in order to provide opportunities for We will start with iDEA, recently launched in Gibraltar by young people to develop the best version of themselves by doing. Stewart Harrison. A science teacher at Bayside and already with What is more challenging is to create and sustain these initiatives a track record of leading the very successful Cyber Centurion as well as inspire, not force, our young people to develop. I am sure initiative, explains what it is about and how it can benefit our some of you wish to contribute but not always sure how. community.

WHAT’S THE BIG iDEA? BY STEWART HARRISON

s an educator, I feel it is important to support my students with their future employability needs. In today’s rapidly shifting labour market, proficiency in a Aspecific discipline is often not enough and increasingly there is a demand for a wider range of digital skills. On the 24th April 2019 the Minister for Education, Professor John Cortes, and I together launched the iDEA, a programme designed to help students develop their digital capabilities.

So far the overwhelming response from both the public and private sectors demonstrates a recognition that in order to thrive in an increasingly digital world, young people will need to respond with agility to fast-changing developments in technology.

According to The Centre for Economics and Business Research, investing in digital literacy is essential for the future. New digital skills, it claims, would be worth £15 in 2028 for every £1 invested this year. Therefore it is clear that there is no longer a fixed set of skills to support the employability of the younger generation and with this in mind the iDEA programme is designed to address this need. It allows young people to work alongside industry to develop a wide range

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Stewart Harrison Head of Physics at Bayside Comprehensive School

of skills in media, information literacy and digital research, through its training provision, technical and business skills whilst using digital tools to develop problem solving and enhancement, and meaningful work experience, which lead creativity, as well as an understanding of how communication to an opportunity that creates relevant and simultaneously and social media tools are used within the working world. beneficial career pathways. iDEA (Inspiring Digital Enterprise Award) is the digital skills equivalent of the Duke of Edinburgh Award. It is a highly flexible programme that creates valuable partnerships between employers and learners, with a focus on digital, entrepreneurial and employability skills which are designed for both by the programme or even can be created by the employer themselves.

Students work their way up to gain a series of badges, leading to a series of awards (Bronze, Silver and Gold) currently under the categories of ‘worker’, ‘maker’, ‘citizen’, ‘entrepreneur’ and ‘gamer’. The programme provides wide-ranging benefits, especially for businesses who are looking to future-proof their workforce and have a direct influence on the addressing of the looming skills gap. Often businesses are faced with limited CPD opportunities, budgetary constraints and find it difficult to swim outside the usual talent pools. But with iDEA participation is free, it could be used as a way of providing CPD for employees, but more importantly it taps into a huge, high- potential and under-utilised talent pool.

Namable sponsors already include the BBC, Barclays, Viber and the Peter Jones Foundation who have a vested interest in closing the opportunity gap and building careers not just in enterprise, but also STEM fields. The next step for us is to continue to encourage local Gibraltiarian businesses to come forward and support our programme initiatives. We are looking to create Gibraltar partnerships, developing some of our own meaningful badges that directly address local needs and stimulate community collaborations . iDEA allows for this

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Start by discovering ideation tools and brainstorming techniques…

To shift new perspectives that will boost creative performance it’s imperative to offer the tools and techniques to the people who generate innovation in your workplace. Business Developers, Product Managers, Marketing and Customer focused roles - those who deeply understand their users’ world will be able to introduce new solutions and business ideas, with the correct tools and techniques you will offer a playground for new disruptive, competitive ideas.

Innovation means time, investment, a superpowered team and often a new way of working. Change is hard, requiring practice and patience. Transforming your organisation into an innovation engine requires a strong balance between the top and the bottom. Management often sets the strategies, so commitment from the top is a prerequisite. If you understand what your teams are going through, you can accelerate their growth by asking the right questions and offering the right IS YOUR tools and techniques. Become an innovation enabler to ensure your products and services are future WORKPLACE proof, competitive and in demand.

Angela Francis INSPIRING Managing Director, INNOVATION & Grasp Ltd CREATIVITY?

nnovation is happening faster By applying creative techniques to real and faster in the marketplace. business challenges and learning new hands-on tools, people can broaden their Companies need to define, mind sets and learn to break out of the Ienhance and develop their box during their day-to-day activities. products and services to stay competitive in such a rapidly Push your best workers beyond their changing environment. The comfort zones… ability to understand where Leaders need to be innovation enablers innovations come from gives nudging their people out of their organisations the power to comfort zones to explore the uncharted respond to these changes in territories of business that will be the unconventional ways. norm in the future. Teams who get rid of their preconceptions and adopt a Design Thinking mind set will challenge their thinking processes and discover new ways to generate new ideas bringing innovation to the workplace. ISSUE 36 | SUMMER 2019 | intouch 15

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NETWORKING, ONE OF THE MAIN REASONS PEOPLE JOIN THE GFSB

he GFSB held its bi-annual Speed Networking Event during Tthe first week in June. This increasingly popular event was this time hosted at La Sala in the Sunborn Hotel where members could enjoy a delicious variety of healthy breakfast foods while meeting and chatting with other GFSB members.

Being able to join and to build business networks is one of the most important benefits that members cite as motivating their decision to join the GFSB. Our Speed Networking Events are highly effective in helping members engage with each other and learn new business wanting to enter some face channels as well as online and about what other businesses exist in of these existing networks can find it through social media is an essential Gibraltar and the services that they daunting and some might not know feature of business promotion. In provide. With the GFSB’s membership where to begin. With new technology particular for very small businesses, having steadily increased over the past and new business ideas being having a forum for introductions year, this was an ideal opportunity for developed all the time, new networks into networks can be an effective some of those new members to meet are also springing up and existing part of self-promotion. For larger, each other. business can find new customers and longer-established businesses, events new alliances among these. such as Speed Networking, provide As a small community, Gibraltar has valuable opportunities to introduce a number of existing networks, many Yet, also because Gibraltar’s is a new products and services to the of these informal, some based on small community, word-of-mouth business community, to discover friendships nurtured from school days, recommendations and introducing a new businesses and how those might or even extended family networks. A business to people through face to be useful to help solve an existing

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business difficulty, and to meet each other and above all, exchanging If anyone felt awkward at the start of potential new business partners. It is business cards and contact details and the event, the sumptuous self-service often the case that new collaborations promoting their businesses. breakfast provided by La Sala certainly can readily develop from casual After three minutes of discussion, helped to break the ice and fuel conversation at networking events. one of the rows of seated members concentration. From fruit to cheese would be asked to move along to the and meat platters, yoghurts, croissants, For this month’s Speed Networking seat next to them, while the person pastries and rolls, to a flow of coffee, event, La Sala restaurant’s elegant opposite stayed in place. If there water and fruit juices, every taste was spaces had been prepared in rows is one thing enthusiastic business catered for and the business people of tables where members could sit people love, it is to tell others about attending were kept fully energised. opposite each other and talk face their business ad infinitum, which can to face. For a full three minutes at a cause a degree of weary ‘switching Once again, the event was hailed as time, members could go nowhere and off’ in the listener. But, by using timing a success by the persons attending, do nothing else other than engage and a good-humoured ‘move along some of whom had already attended a in conversation with someone that please’ from the organisers, members number of previous speed networking perhaps they had never met before, swapped seats, lengthy speeches were events. Long-term member of the and, even if they had, with whom avoided and the maximum number of GFSB and a regular attendee at they may never have spoken business introductions could be made. There these events, Anne Lundin of Danish matters before. With everyone in was laughter, amicable joking, lots of Interiors, told InTouch that she found the same situation - and even highly handshakes and many new friends the event well-organised and very experienced business people can met. Importantly, some businesses constructive, with a wide spread of sometimes feel a sense of nervousness found that they had created hot leads businesses attending. Anne found it when networking - there was nothing and useful contacts and discovered particularly interesting this time to see to be done but talk business. Humour other businesses whose services would a young and dynamic group of people overcame any nerves and within a enhance their own. attending. short time of starting, members were engaged, chatting, learning about Meanwhile, Sara Lilley of Knightsbridge Incorporations Limited told us: “The GFSB Speed-Networking Breakfast may be one of the most enjoyable events I have attended in recent years. It was a fantastic opportunity to meet like-minded people who genuinely want to build their business through the Gibraltar network and inspire with their energy and enthusiasm. Thank you to the GFSB for inviting us.”

We’ll leave the final word on this spring’s Speed Networking Event to Lizette Costa of Costa Admin Solutions: “I had a fabulous time! I think it’s a fantastic idea and was gutted when it ended, but I am looking forward to the next one.”

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SAVE TIME AND MONEY WITH DESKTOPS AND MEETINGS BACKED BY GOOGLE CLOUD

ow much time do you rooms, or a Logitech camera with lose every day, every mechanical pan, tilt and zoom functions for larger rooms. week, every month to Hwaiting on people to join a meeting, or waiting for your Gecko Technology Partners – you may operating system to update? have seen the Gecko logo and banner Google’s suite of enterprise at GFSB’s recent annual gala – are the largest reseller of Google’s meeting room services reduce that by making can join the high-quality videocall for hardware outside of the United States. it a thing you don’t even need to seamless collaboration. You’re in good hands. think about, letting you get on with what you want to be doing. Easy, instant meetings means less time Chrome OS is an operating system based lost travelling and more time to spend on on Google’s Chrome web browser. It’s Chrome OS, G Suite and Hangouts Meet the productive things. fast and secure. Devices boot up in under are at the core of this. 10 seconds every time – even years later. The Hangouts Meet Hardware bundles With built-in hardware-based security Hangouts Meet is Google’s enterprise- include an ASUS Chromebox 3 powered like TPM, automatic and unobtrusive friendly communications platform. Meet by an Intel® Core™ i7-8550U Processor updates, full disk encryption and process with anyone, anywhere; get connected and is complemented by a Google sandboxing all as standard, Chrome OS easily for better team collaboration. speaker-microphone, Mimo touch screen keeps your device secured at all times. With Hangouts Meet, join instantly from control panel and cameras tailored to For enterprise, robust policies make the calendar invitations or with easy one- your room size: either a 4K UHD camera devices easy to manage whilst still being click URL access. Up to 250 participants with a wide 120º field of view for smaller highly configurable. ISSUE 36 | SUMMER 2019 | intouch 19

Combine it with a Chrome Enterprise licence to unlock the full power of remote device management for enterprise environments.

Chrome OS and Hangouts Meet can help your organisation stay focused and avoid the distractions of traditional operating systems. Speed and security are at their core, designed to help you do what matters.

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THE NEW KID ON THE DELIVERY BLOCK

ocal foodies and takeaway me to begin working on NomNoms. The we saw an opportunity and space in the addicts are about to get a software we use is completely bespoke market”. While the momentum behind fresh new way to get their and created here in Gibraltar, so we NomNoms is now mounting and the aren’t limited in what we can do with launch date is imminent, the journey Lfix. NomNoms is the latest it”. While many other business owners hasn’t been without its challenges, “The delivery service that’s hoping would have enough on their plate with to take a slice of Gibraltar’s one venture, there’s a glint in her eye growing online service industry. when I ask her about NomNoms.“At I met one of the startup’s its core, NomNoms a food ordering & delivery system with added extras. We’re founders and asked her what bringing many new rich features both it’s like being the new kid on the to our partners and customers here in block, how they plan to take on Gibraltar - we’re really excited about the competition and, just how these and will be announcing them long until my food arrives? soon”.

Gibraltarian entrepreneur, Natalia Robba, Balancing commitments is one of the brains behind the venture. A web developer and designer and by While her excitement is clear, launching trade, Natalia is already running her own a new business isn’t a decision one takes rather successful small business called lightly so I asked her what made her Creative Animal. “I am still currently want to do it. “I’m a total foodie and running my business, Creative Animal, Gibraltar’s food scene is more vibrant which has been very successful for and exciting than ever, with more and me and has allowed me the freedom more venues, cuisines and locally- both creatively and developmentally to founded food businesses opening up expand all my skill sets, in particular for by the day. This, when equalled with the the last 2 years venturing into app design growing demand for fast and efficient and development which ultimately led local mobile-based services, meant that

ISSUE 36 | SUMMER 2019 | intouch 21

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biggest challenge so far I would say is finding the right balance between my own business Creative Animal, and time spent towards this new business venture. It’s such an exciting project and something I’ve been wanting to do for years now, so I find I have to reign myself in at times and find that perfect balance between the two”

A talented team

The ‘we’ that Natalia mentions is a small, but talented team of local entrepreneurs. Specifically Natalia’s brother Neil Robba who is in charge of Sales & Customer Acquisition, and Dheeraj Punjabi who is the Head of Marketing & Social Media. Each of them brings their own experience to the table and they are committed to making it work.

Being aware of the competition

While the business is new to market, it is not the first food ordering and delivery service in Gibraltar, and when I asked Natalia what makes NomNoms different to the market leader, Natalia said, “At its core, you could say that it is essentially What to expect lovely green shade that’s in our logo. a food ordering and delivery service, We’ve really been pushing our social much like some others here in Gibraltar. So with all of this preparation going into media campaign hard in the last few However, beyond that we want to offer the app and the service, I ask Natalia months, we want the colours to create much much more not just to our app what it is that Gibraltar’s foodies can an instant association and for the logo customers but our restaurant partners. expect. It’s then that she lights up once to become as mainstream as possible. There are so many different avenues again, “Customers can expect a user Throughout our social media pages and to explore in the food and consumer friendly, quick and visually appealing website we maintain these colours and industry here in Gibraltar, and we will app, which makes it easy and fun to simple use of shades, icons, shapes - be working hard to never stay still for make orders at your favourite local consistency is key”. too long, innovating, creating new establishments. We’ve tried to make the opportunities and features and making process as quick as possible, reducing the experience from start to finish as Bold launch plans the time it takes to make orders. There great as it can be”. That difference, will be promotions and deals highlighted Natalia and her team are (very nearly) she says comes from striving to offer to customers in a specific part of the ready to launch the service, “We excellent service that sets them apart, app, which will make it easy to find out are planning to launch the business “We are particularly proud of our whos currently offering any deals. Also, very soon, so far we are on track. As current driver fleet who are a lovely we really wanted to bring a feeling of mentioned earlier, we will soon be enthusiastic bunch who cannot wait to interactivity to the app software, and releasing our mailing list webpage get going. They are the backbone of this therefore as currently looking into where we will start collecting customer organisation and through them we strive implementing live driver status updates addresses with a nice bonus soon to to give an efficient, friendly and top and tracking! be announced”. When I asked her how quality service, there’s even some extra they are planning to build the buzz, perks in the pipelines for our drivers. she says, “Primarily we will be building In a nutshell, I would say, a friendly Building a brand our social media presence as much as quality innovative service.” Natalia is possible before this time, we will keep also particularly keen to point out that As will most young businesses, Natalia our customers very update especially in another differentiator comes from having and the team have paid a lot of attention the weeks prior to launch. We will also built the NomNoms app, “the NomNoms to getting the brand right. “We’re quite be contacting a local radio station in software is completely bespoke and proud of the current logo and branding. hopes this can help us spread the word under our control so we see this as a I think it’s of the utmost importance. The that little but further. Lastly, we are also constantly improving platform with our NomNoms brand was actually set up considering a few other screen outlets aim to make the customer experience early last year, we spent quite a bit of around Gibraltar. We really want to get better and better.” time working on the logo itself, and the colour schemes too. We wanted to go the word out there and ensure as many for an aesthetically pleasing and friendly people as possible are aware of the colour tone and so ended up with the launch”. ISSUE 36 | SUMMER 2019 | intouch PREMIUM OFFICE SPACE AVAILABLE23

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“IT’S NOT ALL ABOUT BITCOIN”: CRYPTOCURRENCY AND DISTRIBUTED LEDGER TECHNOLOGY

t is a business sector that in Gibraltar to be awarded a DLT carry a greater or lesser degree of risk, is often distinguished by its Provider Licence. It is also a fully home- but cryptocurrencies are very new and grown DLT business with all directors currently very volatile, the volatility of acronyms: DLT, ICOs, BTC, Gibraltarian professionals. Also making currencies impacting greatly on the cash IXRP, ERC20, IEOs…meaningful a presentation at the Seminar was Paul reserves of a business. Digital security is a to the initiated but sometimes Astengo, Senior Executive with particular highly complex issue and changing all the bemusing for the masses. responsibility for DLT and cryptocurrency time as technology evolves at fast pace. at the Gibraltar Finance Centre. There are risks involved in the storage Yet the words behind the acronyms of digital assets, although there are also signify the new and, to many, exciting Mr Vasquez opened the seminar with a highly specialist firms that are experts in opportunities for many business sectors, definition of cryptocurrency and went on providing storage solutions. for individuals, for corporations and for to provide an overview of DLT and the governments across the world. It was in blockchain, explaining that there are a Cryptocurrency is shrouded in and light of the growing interest in Gibraltar variety of cryptocurrencies, that the word clouded by the myth surrounding the in distributed ledger technology (DLT) is not all about Bitcoin but is an umbrella secrecy of source of funds. However, and new developments in the world term covering the whole range of digital reputable businesses and reputable of financial services, investments and currencies, of which there are numerous jurisdictions are finding that this can be business in general brought about by types. successfully overcome by the application the phenomenon that is cryptocurrency, of appropriate regulation ensuring that that the Gibraltar Federation of Small He also proceeded to demystify identity and sources of funds are verified Business offered May’s Breakfast Club the blockchain, the technology that and appropriate. The industry has been Seminar on the subject. underlies cryptocurrency but which overshadowed by many scams, and itself has a multitude of uses; it is in customer caution can stifle its adoption The GFSB’s Conference Room at its Irish particular, and because of its general in a more widespread way, but there Town offices was full, members present immutability, transparency and accuracy, are benefits to society at large, such as hailing from numerous business sectors of importance in digital transactions the cutting out of the traditional ‘middle including legal and accounting services, where there is an exchange of value, men’ which reduces costs of fees and finance experts, technology firms and where trust is absolutely essential. can enable the large sections of the and the public sector as well as local Examples were given of the use of world’s population that are ‘unbanked’ entrepreneurs and business people. Many blockchain in storing medical records, in traditional terms to enter the global of the attendees were already working in in bills of lading in the shipping industry digital economy and make transactions. and familiar with DLT and cryptocurrency and identity records or land registries in while others were interested to learn public administration. “Blockchain stores Paul Astengo addressed the seminar to something about this much-discussed verified records that cannot be changed,” explain the role of Gibraltar’s government new “industry”, including how the Mr Vasquez explained, “this inspires and the Minister for Commerce, Mr technology and cryptocurrencies might confidence and is therefore useful to Albert Isola, in the development of a be useful to their business. businesses and to governments.” licensing process to ensure that the use of DLT and cryptocurrency in The Breakfast Club Seminar was While blockchain technology underpins Gibraltar is regulated so that consumers presented jointly by Philip Vasquez, cryptocurrency and is used to trade are protected and the reputation of GFSB Secretary and Co-Founder and cryptocurrency in exchanges that Gibraltar as a trustworthy jurisdiction Head of Compliance at Digital Asset are transparent and immutable, there for businesses is also protected and Management, one of the first firms are risks involved in investments in maintained at a high standard. cryptocurrency. All financial investments ISSUE 36 | SUMMER 2019 | intouch 25

Gibraltar, explained Mr Astengo, is the into force, 10 businesses having been a regulated way so we can build up first jurisdiction in the world to have received ‘in principle’ approvals – the confidence and develop the sector,” Mr regulated the use of DLT and did so in final stage before full approval is granted Astengo explained. a way that supported the continuing – and many more in various stages of innovation that the technology facilitated, the application process. “Gibraltar,” said The question and answer session while ensuring the right levels of Mr Astengo, “has some of the world’s that concluded the seminar touched protection for both the consumer and largest players in this field, such as Xapo on subjects as varied as whether the Gibraltar’s global reputation. Gibraltar’s and eToro; there are some smaller local Government might in time be able to use regulations do so by setting out nine players and some businesses that fall blockchain technology to modernise the principles that create a framework in between these. We are still in the electoral system, or health care records, within which the many and widely early stages of developing regulations and issues associated with traditional varied businesses that have come into and this is still an exciting time.” The banking services and how these being through the creative application Government, he went on to explain, has approach the support of businesses that of that technology can be assessed. It almost completed the drafting of token deal in cryptocurrency. was a tremendous challenge to achieve regulations, a hugely complex issue universality with regulation, Mr Astengo that is in a state of constant change. With businesses in Gibraltar widely explained as he outlined the process that The Government also intends to look at embracing technology and the creative the Government of Gibraltar applied to creating stand-alone cryptofunds that business solutions that new technology develop the regulations. This involved are unique to Gibraltar, and Mr Astengo facilitates, May’s GFSB Breakfast Club the setting up of a working group – the pointed to the work recently carried out seminar proved once again a useful DLT Working Group - which included by the Gibraltar Funds and Investments means for GFSB members to keep public and private sector experts who Association (GIFIA) in developing a abreast of business developments. together researched, explored the issues, cryptofunds Code of Conduct. consulted internationally renowned industry players, engaged with major Gibraltar has set an example to the international bodies such as the EU and world in the way in which DLT has been eventually developed the regulatory regulated and regulations used to attract framework. business to Gibraltar. Cryptocurrency and DLT businesses are growing fast and The DLT regulations have attracted generating international interest, with more businesses to Gibraltar, with 8 some jurisdictions emulating Gibraltar’s licenses having been issued since the 1st approach. “We are still at the beginning January 2018 when the regulations came of the journey, but it needs to grow in

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Discovering the Untapped Potential JOINT BREAKFAST CLUB WITH THE WOMEN IN BUSINESS

ith Women in Business having recently joined Wforces with the GFSB, April’s Breakfast Club Seminar was the ideal venue for opening up the debate on building better balance in Gibraltar’s businesses. In her introduction to the Seminar, Janet Brear, recently elected GFSB Board Member, explained that by working together with added, “to open up that discourse across than male, but more men are granted the business community; there needs to entry-level positions and men are the GFSB, Women in Business be a positive conversation.” then promoted at a faster rate and at seeks to help change Gibraltar greater numbers. The impact of this for the better by improving Referring to recent data from major phenomenon, which is replicated in many diversity, improving balance surveys in UK and USA, Ms Young other countries, is that eventually women in businesses and in other explained that there are common account for only one in five members organisations such as the GFSB. threads running through investigations of a board of publicly listed companies. and discussions around equality. For This gives rise to the phenomenon of example, there is a clear need to create ‘being the only one’ which modifies the The Seminar was presented to a full an environment that facilitates the natural behaviour of that one individual. Conference Room by Fiona Young, increase of women in the workplace, Other issues include the pay gap, also from Women in Business and a there is a need to understand the discriminatory behaviour and even the GFSB Board Member. Fiona is a Senior challenges involved, and that it is vital different language that is used in the Associate at Ramparts Law Firm and to identify solutions and to increase workplace towards women. runs her own mediations service, Fiona awareness. Just the sheer volume of Young Mediator. As a mediator, she studies across the world alone suggests Ms Young discussed the reasons why pointed out at the beginning of her that this is an important issue that must there is a huge economic benefit to presentation, as well as in her role on be tackled and that to do so successfully facilitating the entry of more women the board of Women in Business, she presents a challenge. into the workplace, such as the increase has found herself deeply involved in GDP that even a small increase in the in the discourse, the dialogue and Ms Young then went on to point out numbers of women in the workplace conversations around the issues of some of the findings of these major would represent. This led to discussion equality, of balance in the board room, of studies, such as the fact that in USA on the gender pay gap and the the benefits this brings to business and there are more female undergraduates importance of companies investigating overall, to society. “There is a need,” she

ISSUE 36 | SUMMER 2019 | intouch 27

this to become aware of its existence raised. It was noted by one of the male in order to address it. Referring to the attendees that the Seminar was largely FSB study in UK (Women in Enterprise: made up of female members, this in itself The Untapped Potential), Ms Young perhaps indicative that ‘women’s issues’ said: “Small firms already make a huge are perhaps not considered ‘serious’ contribution to our economy. If we were issues in the world of business by men. to harness the still largely untapped the Other points raised included a discussion potential of women entrepreneurs and of the inadequacy of childcare, which, provided them with greater support, it in Gibraltar, continues to fall largely would lead to more jobs being created.” as a female responsibility and which Inevitably, while discriminatory particularly impacts on single parents, behaviour, attitudes and language exist causing financial difficulty and difficulties in society as a whole and are learned in achieving an adequate work-life Members appeared ready to continue behaviours, changing behaviour and balance. The effects of education and the discussion of these and numerous the effects of this is only fully effective role modelling were discussed in detail related issues at length, but Breakfast if the change is instigated at the top and members appeared mostly united Seminar sessions are time-limited. It was of organisations. In Gibraltar, Women in their attitude towards the importance readily agreed that the conversation In Business has identified a number of of having gender-balanced boards and is one that is essential to the business issues that need to be explored and form management teams in the workplace community in Gibraltar, if it is to make part of a community-wide conversation and of having an education and childcare the most of the hitherto largely untapped that addresses gender inequalities in the system that is supportive of women potential of women in business. workplace and in business. These include in the workplace. Discussion also took looking at recruitment methods, parental place around the subject of the need to leave, education, increasing awareness improve maternity and paternity leave of the issues and their impacts and rights; the pension gap and pension creating a greater understanding of the rights; encouraging women to enter importance of interpersonal skills, among STEM sectors and also encouraging others. them to become entrepreneurs in these industries; the continuation of After the initial presentation of the discriminatory attitudes across society issues, the Seminar proceeded with a and how to challenge and change these. group discussion of some of the issues

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ANNUAL GALA DINNER 2019

rexit was the word on corks float, and thus is Gibraltar likely while new agreements on trade terms everyone’s lips at the to emerge from Brexit: still afloat, wet, with the EU are established. GFSB’s Annual Gala perhaps, but ready to sail on. Yet there still remained an air of BDinner in March this year. The GFSB’s Annual Gala Dinner was an optimism. Resilience in the face of As members gathered at the ideal opportunity to hear the most up to adversity is a recognised feature bar of the Rock Hotel’s Khaima date news on the issue of Brexit and how of Gibraltar’s business community, Restaurant making the most of this might affect Gibraltar, and it had alongside a thirst for innovation and a pleasant if chilly evening, news been hoped that with only eight days to creativity as evidenced by the Business go to 29th March (the date originally set Innovation Awards that also took part was just filtering through that for UK and Gibraltar’s withdrawal from during the course of the evening. The the EU had agreed to the British the EU) that Mr Picardo might have some Chief Minister made reference to the Prime Minister’s request for an additional detail on what withdrawal efforts and to the drive demonstrated by extension to the Brexit deadline. arrangements had been agreed. This Gibraltar’s businesses. “We are stronger, was clearly not to be the case, and growing and emerging as a successful There was a caveat, of course, that discussions around the dining tables as Mediterranean common law jurisdiction,” the so-called ‘third meaningful vote’ views were exchanged over food and Mr Picardo declared, pointing out that to be taken by MPs at the House of wine pointed to the frustration and sense Gibraltar is in a better position in terms Commons the following week agreed of powerlessness being experienced of employment and the economy than it the Withdrawal Agreement negotiated by many of Gibraltar’s businesses. “We was in 2016 when the referendum took by Mrs May with the EU. Another can’t plan ahead,” a frustrated MD told place. He reiterated that Gibraltar is development in the chaos that is Brexit, me, “we have had to freeze expansion ready, after two or more years of intense in the eyes, it appeared, of Gibraltar’s plans, but while we could do with bigger work by Deputy Chief Minister, Dr business community. Or, as Gibraltar’s premises, we can’t take that risk just Joseph Garcia and his team, to face the Chief Minister, Fabian Picardo aptly put yet until we can assess properly how consequences of the possible scenarios it in his keynote speech to members, Brexit and its implications will affect both that may emerge over the next few “Gibraltar is like a cork in a storm at sea our trade, and our work force.” Several weeks as the UK Parliament continues rather than an aircraft carrier.” The storm, others expressed concerns about border to wrangle with itself on the terms of he continued, having noted how it has fluidity for workers, which might be as the Withdrawal Agreement: Gibraltar’s been widely observed that negotiating affected by the changing political climate position, he noted, is as advantageous as with the EU always goes to the wire, in Spain as it is by Brexit, while still it could possibly be. is now at its zenith, but while aircraft others expressed scepticism as to the carriers may struggle in a violent swell, availability of supplies in the short term ISSUE 36 | SUMMER 2019 | intouch 29

The Chief Minister’s address also tackled Gibraltar is part of that Agreement and Later in the evening, the GFSB’s Business the issue of the recent Tax Treaty with will apply its terms. If there is a ‘no deal’ Innovation Award, sponsored by Spain, an issue that has seem some Brexit, then the Gibraltar Government Gibtelecom, was presented. Won this controversy in the local media. Without will respect the acquired rights of those year by Hempassion, the brainchild of going into the terribly dry detail of EU citizens who live or work in Gibraltar. David Martinez and Nathan Porro, this tax law, perhaps to the relief of most “Unlike the UK,” Mr Picardo asserted, young company manufactures CBD oil members present, Mr Picardo appeared “we do not fear EU immigration. We products and exports them to several to aim to allay some of the concerns that recognise that it is positive for our European countries. With international had been openly expressed in the past economy and enriches our nation and we interest in CBD oil products increasing weeks. “No concessions,” he declared, want to see it continue.” at pace, the growth potential of this “have been made on our sovereignty, business and the efforts made by the jurisdiction and control.” No new taxes The Chief Minister concluded his business to bring a new industry to have been created, he continued, there address by referring to work that the Gibraltar impressed the judges. has simply been a clarification of the Government is carrying out with the During his introduction to the Award situation and certain obligations of GFSB to support businesses. This winners, GFSB Board Member, Eran cooperation and transparency created includes new draft regulations on Shay, made reference to the fact that for both Gibraltar and Spain. For business licences being prepared and this year the Award has attracted Gibraltar, this has the benefit of receiving ready, it was hoped, within a couple of more entrants than ever before. This de jure recognition of its parliament and months, and the creation of a Business resulted in there having to be a second its laws by Spain, something that has Improvement District in order to improve round of interviews to further filter not always been the case. The Treaty Main Street and its offering. Mr Picardo and shortlist finalists. The quality also creates an obligation from Spain thanked GFSB members for the support of the businesses that entered the to remove Gibraltar from its blacklist and backing that they have shown the competition was another factor that of tax havens, and should this not be Government throughout the Brexit challenged the judges, and it was noted the case – a point that was made to the process and the confidence in his team that entrepreneurship, creativity and Chief Minister when he invited questions that has been shown. innovation are powerful features of from those attending – then there are Gibraltar’s community, something that provisions for Gibraltar to withdraw from its obligations in turn.

As the address ended, the subject turned back to Brexit – unavoidable perhaps, on this occasion – and Mr Picardo responded to a question from an EU citizen and a member of Gibraltar’s business community. “What,” she asked, “will happen to those of us who are not Gibraltarian but might live and work here, or might live in Spain and work here? What rules will apply to us? Will we be able to stay? Will we need new documents?” The uncertainty of Brexit has personal impacts on everyone who lives and works in the EU as well as causing problems for businesses. Mr Picardo’s response was clear and delivered with no hesitation. If the Withdrawal Agreement is accepted, then the rights of EU citizens are preserved for the two year transition period and

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benefits from government subsidies. Constantly seeking ways to help and support Gibraltar’s small businesses, Mr Byrne made mention of up and coming initiatives, including the development of a Small Business Manifesto to be prepared in anticipation of a general election later this year. He also made reference to the merging of Women in Business into the GFSB. Invited to address members, Brenda Cuby, from Women in Business then gave an overview of the organisation, looking ahead to working closely with the GFSB to help the business community achieve a better balance through equality, both the GFSB and the Award sponsors, diversity and inclusion. Gibtelecom, are delighted to support and encourage. The evening, as usual one of the year’s most successful opportunities for While Brexit was an obvious topic by the GFSB to provide useful, practical networking, concluded with a raffle, with of conversation during much of the support to members with initiatives and prizes donated by GFSB members being evening – although it had petered out events such as the Main Street Review awarded in a friendly, jovial atmosphere. somewhat by the time the after dinner which has led to the preparation of a Brexit, if not forgotten, was at least put port was being served – the event Business Improvement District for the aside for a while longer. also served to highlight some of the improvement of Main Street; the ongoing GFSB’s achievements of the past year and increasingly successful Breakfast and look ahead to some exciting new Club seminars; the bi-annual speed projects. In his welcome speech, GFSB networking events which had received Chairman, Julian Byrne made reference great feedback from members and to the work that had been carried out continuing training opportunities which

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MEET THE GIBRALTAR BUSINESS WITH A TRICK UP ITS SLEEVE Business Innovation Award sponsored by Gibtelecom BY D REVAGLIATTE FINALIST

he ‘pay monthly’ business model is in. Whether Tit’s your mobile phone, your monthly music fix, the streaming service for that unmissable TV show or that small monthly fee for an ad-free in-app experience, it seems like we are all part of the subscription economy. So much so, that according to Forbes.com, the subscription e-commerce market has grown by more than 100% percent a year over the past five years, with the largest retailers generating more than $2.6B in whole new skill set that can support their By selling the service and the exclusive sales in 2016, up from $57.0M in more traditional education. content online, we can teach 1000s of kids worldwide by giving them 2011. Why did you opt for a pay- something to do in their own time, which monthly model? beats playing games on their iPad. That’s While the largest share of the market We operate a subscription model. At how we see it. It’s simple but its the is taken by digital entertainment and the end of day, we are selling digital simplicity that makes it a fantastic model online service companies, there are information in the form of video and which can be applied to any information some entrepreneurs out there who are PDFs in this specialised area, much like product. We also had to ensure that seeing our preference for the monthly all the other major subscription services our learning platform was built in a way payment plan as an opportunity. One we all use. As well as making us very which was user-friendly for children. of those entrepreneurs is Gibraltarian, responsive to what our customers Jamie Zammitt. want from us, the subscription model More info: allows us to operate a business on low www.scienceandmagicschool.com Jamie is the man behind an online overheads and one which is scalable and learning platform with a difference. His can be sold to anyone around the world. locally-based company Science and Magic School Limited is hoping to take a What do you think makes your slice of the market one spell at a time. business different? There are a few things that make What is Science and Magic Magic and Science School different School Limited? and original. The method of selling Magic and Science School is an online information related to magic tricks learning platform for kids and young goes against what is being done at the people to learn magic and in doing so moment. Most magic tricks and found learn a lot of the science that makes in books, magic shops or in real world magic possible. I feel it makes learning physical classes. Those physical classes fun and memorable - studies have posed many limitations in the potential shown that children learn quicker revenue generated due to constraints when they have fun. Their minds retain with scalability of the market. It isn’t knowledge when they are taught in a possible to teach hundreds of kids way that includes fun and has a focus on physically as you reach a glass ceiling. participation. I believe that magic offers children a unique experience to learn a

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Shieldmaiden – in Scandinavian folklore, a female warrior, fighting alongside the men, taking up their weapons to stand shoulder to shoulder to strengthen the shield wall, to come to the aid of those who have battles to win and enemies to conquer.

The name might be taken from ancient Norse mythology (Lina is from Norway), but founders, Lina Tonnessen and Stephanie Smith are rooted very firmly in twenty-first century work culture, with their sights set steadily on the future.

One of this year’s finalists in the GFSB’s Business Innovation Awards, Shieldmaidens Virtual Assistants professionals,” Stephanie explains, environment which by and large provide online professional support to “and change is sometimes difficult for continues to rely on traditional their clients, whether these are large companies to take on board. We apply employment and work practices is companies requiring work on a specific our skills to providing finely-tuned testament to the founders’ passion for project or temporary support to meet a bespoke solutions for clients so that channelling the positive elements of plethora of tight deadlines, or whether they can fully take advantage of the modern work practices and business these are single entrepreneurs requiring opportunities that are out there for them models that are emerging around the services to help them keep the business or that they are trying to create.” world. “We have seen and experienced working while they focus on moving many of the negative effects of their business ideas forward to fruition. “Outsourcing to specialists is becoming traditional working practices that Hiring a Shieldmaiden is like having increasingly common across the have been so well-researched and an instant expert to provide a range world,” Lina says, “and this can work documented world-wide,” Stephanie of administrative, clerical, marketing extremely well both for the business explains, “these practices were effective and content creation services for your and a newly emerging workforce who a generation or two ago, but with the business, strengthening your business are both autonomous and highly-client rapid development of technology, new and giving you the freedom to make focused. This means that businesses ways of doing businesses with much progress with your special project, new can benefit from hiring in expertise as greater flexibility and fluidity, temporary business or expansion plan. and when required rather than going collaborations for product development, through the expense of trying to create and the rise of remote working, Combining their years of experience a job vacancy and trying to hire that alongside a much greater understanding in business management and expertise for the long term – sometimes of the factors that motivate people administration, PA work and HR, Lina projects or a drive for an expansion to high achievement in their chosen and Stephanie bring breadth and depth or introduction of a new service just specialism, there have developed new of skills to local businesses. “Modern does not need that level of long term ways for businesses to tap into expertise work practices are changing rapidly investment.” worldwide. Hence the word “virtual” – as technology facilitates different That Shieldmaidens Virtual Assistants your PA for your specific project does styles of working and opens up new have achieved so much traction not have to be confined to an office or a opportunities to businesses and so quickly in Gibraltar’s business desk next to the CEO; your PA could be a VA and a software developer based in ISSUE 36 | SUMMER 2019 | intouch 35

Israel one month and a marketing expert balance is just right at all times, including businesses and strengthen them,” adds based in London the next.” during periods of growth and expansion, Lina, “we were delighted that we were or during periods when there is stress finalists in the process.” One of the many benefits of hiring a within the organisation, for example, Shieldmaiden Virtual Assistant is the a protracted absence from a key Further information on Shieldmaidens bringing to your business or startup that member of their team due to ill-health. Virtual Assistants can be obtained from ability to tap into skills that are perhaps We provide services that aim to create their website: not so easily hired. Gibraltar is a small a more positive and productive work city bursting with business creativity environment for all our clients, with our www.shieldmaidens.gi and it is precisely by linking up with VAs bridging skills gaps and supporting exactly the right kind of expertise that the existing team. It is highly cost- business will develop at pace and with efficient and powerfully effective.” success. Shieldmaiden Virtual Assistants provide that flexible business support The Business Innovation Award process that can keep a business moving provided a useful learning process for forward, adapting to change and above Stephanie and Lina. “We have been so all, increasing productivity. “Business focused on getting the mechanics of the productivity is inextricably linked to business up and running ourselves, that the welfare of the people within the this provided a really useful opportunity business,” Lina explains, “studies across to reflect on our pathway and the the world have shown that reducing progress we had made along it, and to working hours, introducing remote and bring into sharp definition exactly who flexible working and ensuring equality we are and what we want to bring to and diversity at all levels of the business businesses in Gibraltar,” said Stephanie. organisation have an enormously Their submission and presentation positive impact on productivity. What certainly impressed the panel of judges. Shieldmaidens offer is the incorporation “We entered the Awards wanting to of just the right form of support tailored express publicly that we thrive on exactly to what a business needs to help creativity and innovation and that them make sure that their organisation’s we can bring those qualities to other

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intouch | ISSUE 36 | SUMMER 2019 36 ROCK RADIO REFRESHES THE AIRWAVES OVER Business Innovation Award sponsored by Gibtelecom GIBRALTAR FINALIST

itting Gibraltar’s airwaves only last October, Rock HRadio is Gibraltar’s first and only independent commercial radio station, and after Radio Gibraltar and BFBS, the first radio station to launch in Gibraltar in over fifty years. This meant that the process of setting mobile apps. This has resulted in the One of the most important features up was full of unusual challenges, and radio station quickly winning a fast- of Rock Radio is how it is constantly sometimes frustration. It took the young growing loyal audience, and their online evolving as it responds to its listeners founders of the business, Evan Wahnon presence means that their broadcasts and engages the creativity of its team. and Daniel Harrison, some two years to can be accessed anywhere in the world. The station carries out live broadcasts, research the market, formulate a vision online competitions, such as the “Ding for the radio station and then obtain This instant accessibility means that their Dong of the Day” (find it on social all the necessary permits and licenses listener interaction is a particular focus media – it’s fun!) and call-ins. “We are to be able to broadcast. “When we of their broadcasting, and it also means very much about Gibraltar and about first began to think about setting up that they can respond fast and flexibly being a part of the community,” Evan a radio station back in February 2016, to breaking news, bringing this to their explains, “We also want to give back we thought the process would be fairly audience in updated news reports every and encourage listeners to relate to each straight-forward,” Evan recalls, “but we hour. “Our dedicated mobile apps for other, so giving a voice to community soon found that because no-one else iPhone and android devices,” said Evan, groups and charities is important to us.” had set up a radio station in Gibraltar in “exclusively allows users to read news, Earlier in the year, the station launched over fifty years, there were hurdles we weather, what’s on and more. Plus it can Rock Radio Action, whereby they hope had to overcome. However, we found be used to contact the studio by text, to raise £25,000 for local charities. that the relevant government bodies and voice and image messages. Listeners can The charities chosen for 2019 were statutory agencies such as the GRA were also use the app as an alarm to wake up GibSams and the Gibraltar Alzheimer’s all tremendously helpful. Whenever we hit to Rock Radio each morning! The app and Dementia Society. Both charities a wall, the GRA, Fabian Vinet of Gibraltar has received praise for the ability for will receive 40% each of the total Freeview and also Minister Linares and listeners to track our playlist, what songs funds raised with the remaining 20% his team were on hand willing to offer have played and to be able to have their distributed among other charities as assistance and that push that we needed.” say (thumbs up or thumbs down) on chosen by the station’s listeners. Their every track we play – data which we first fund-raising event raised over Rock Radio have placed listeners at collate to decide what songs to keep and £2,000, and since then Rock Radio have the very heart of their broadcasting, remove from our playlist.” organised charity quizzes, bingo nights looking from an early stage to appeal to and June will see the holding of a “Tapeo a generally younger demographic with a Besides its use of up to date technology Llanito” event and a charity challenge selection of current popular music and a not just to broadcast but to hold “The Great Rock Escape” in July. freshness of approach to local news and constant dialogue with listeners to information broadcasting. “We decided truly engage their interest and sense of More details of can be found on the Rock that we wanted to offer something very community, Rock Radio fully understand Radio website: current, something that really resonates how vital ensuring the right support from with young Gibraltarians. Not necessarily their staff is to securing the long-term www.rockradio.gi just young in age,” Evan told InTouch success of the business. “We really value when we first spoke earlier this year, our staff,” Evan told us, “we put a lot of “but young at heart!” Consequently, the emphasis on giving people opportunities music offering is fresh, new, with rarely to develop their individual talents and to a track played that is any more than 10 shine their own light out into the world. years old. We are always on the look out for new talent whether experienced or not, it’s Rock Radio decided at an early stage great for us because it helps us keep that it would invest in ensuring that their fresh and relevant and involved with listeners could reach them through all Gibraltar’s grass roots community.” major platforms; FM, DAB+, online and

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intouch | ISSUE 36 | SUMMER 2019 38

WHEN WHAT YOU NEED, NEEDS TO

HAPPEN RIGHT NOW – Business Innovation Award sponsored VEPO FOUNDER, CHRIS by Gibtelecom MORENO, TALKS TO FINALIST INTOUCH MAGAZINE

t doesn’t feel like that long ago that most businesses in IGibraltar had one of these, or at least, a rudimentary version of one of these: a gofer (from the phrase, ‘go for this, go for that’). Or in local llanito parlance, a vepo (from the phrase, ‘ve por esto, ve por lo otro’).

Now, since 2018, we know VEPO as “Very Efficient Prompt Order”. Some businesses still have ‘messengers’ and in a small city where everywhere is within reasonably quick reach of everywhere else, and where hand-deliveries are still considered important, it is perfectly understandable. But, when we are all so immersed in busy lifestyles, living at the rapid pace that the twenty-first century seems to demand, why shouldn’t everyone have the means to use a ‘vepo’? That was at the heart of the first spark of Chris Moreno’s business was basically immobilised researching, of Main Street to the other – we can do idea. not just the possible needs, but all it for you.” aspects of setting up the business: Founder and CEO of VEPO, Chris licencing, registration, marketing, the Recalling the days of frustration being Moreno had the idea to launch the technology, how it was to operate and stuck indoors and not able to pick up personal butler service some eighteen so on,” he explains, “we launched in May items he needed, Chris is especially months ago, when he was almost 2018 and have not looked back since.” focused on supporting pensioners and completely housebound after a leg The business is predicated on the fact people with disabilities. “Nothing is too injury. “It was so frustrating not to that it is often the small things that make small for us,” he says, “we have a fleet be able to get out and about and do a difference to people, and that time is of motorbikes and also a van for larger things,” he said, “and it was during probably the most valuable asset we all items. We can collect vehicles and drop that time when I felt so stuck that I possess, and that it is fleeting – so VEPO them off where owners want them, for remembered how there was a time when helps people make the most of their example, we will collect a car, take it for there was always someone around who time by carrying out those tasks that its service and then drop it off at the could fetch and carry and run errands. can sometimes take up far too much of owner’s office. But we have also picked And suddenly the idea just came to me. it. “We offer a huge array of services – it up an umbrella and dropped it off to With everyone so caught up with full really is like having a personal butler,” an elderly lady so she would not get and busy lives, there was bound to be a Chris explains, “we work 12 hours a wet on her way home from a function need for a service like this.” day, six days a week and the service is when it suddenly started raining.” The door-to-door, whether you want to have service also includes dry cleaning and Chris’ initial instincts were clearly a meal picked up and delivered to your laundry deliveries and collections, correct given the speed with which desk at work, or you need your shopping collecting parcels and delivering official VEPO’s services have become popular collected and dropped at your door, or documentation – renewal of health throughout Gibraltar. “I spent a good need documents rushed from one end cards, for example. “Provided the client deal of time during that period when I

ISSUE 36 | SUMMER 2019 | intouch 39

services are available so you don’t have at ways to improve efficiencies. We to carry all those items around the shop are very open-minded and have a very with you; you simply leave them behind open dialogue with our customers.” the counter and we’ll collect and drop Becoming a finalist in the Business them off to your home.” Innovation Awards was an impressive achievement for a business that had VEPO is a great believer in building been up and running such a short time. working collaborations. They work with But it won’t stop there. Complacency a number of businesses to arrange is not part of their vocabulary – they deliveries for on-line shopping and this are too busy growing, developing, includes a TV shopping company and working for customers and creating new has all the documentation ready and in an international courier and delivery opportunities for their unique services. order,” says Chris, “we can do all that firm. “We are always on the look-out queuing up and waiting and getting the for expansion opportunities. This means Discover VEPO’s broad offering on job done, while the clients get on with that we can offer help and support to www.vepo.gi their lives, saving them time and also the an ever wider customer base. Whether stress that comes of spending time that you are stuck in a meeting but need Search VEPO to download App is needed for something else for a very to get some supper to your family For special requests, call 54062666 small fee” waiting at home, or you want to drop off your recycling but are away on a The company uses a mobile app as well business trip, you need your pharmacy as its website for taking instructions, prescription collected but can’t leave the but can also be contacted via phone, house, or would like us to pick up and WhatsApp and email. “We have found drop off some sun cream to your spot at that customers throughout Gib were the beach, VEPO can arrange it.” more than happy to make use of mobile Besides its clever use of available phones to log in and use our services, technology, VEPO is a study in flexibility or to call us and ask in person, and and responsiveness. “Getting the right it is through keeping very close to technology for what we wanted and customers and their responses to us that with the ability to adapt and expand we are constantly making additions to this was a tremendous challenge,” says our services: for example, shop and drop Chris, “and we are constantly learning and constantly looking at trends and

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intouch | ISSUE 36 | SUMMER 2019 40 DIGITAL ASSET MANAGEMENT - Business Innovation Award sponsored LEADERS IN INNOVATION by Gibtelecom RUNNERS UP

igital Asset Management Limited are Gibraltar’s Dnewest home grown startup in the financial technology (FinTech) industry and have achieved a lot in the past 15 months since their incorporation. Shorthanded as the striking and memorable ‘DAM’, they are steadily becoming a growing success story for Gibraltar despite their humble beginnings, unforgiving market conditions and mastering one of the most rapidly changing and advanced industries of the moment.2011. euros (otherwise known as fiat) ‘over the their services could bring in the shorter DAM was incorporated in 2017 and is the counter’, no business that could securely term and the longer term benefits and only Distributed Ledger Technology (DLT) storing these digital assets as custodians growth trajectory of the underlying Company regulated by the Gibraltar in ‘cold storage’ and no business that technologies. Financial Services Commission with a could manage these digital assets in a full Gibraltarian board of directors. The portfolio for institutions or retail clients. In In bringing DAM to its current positioning team at DAM have gone from strength fact, there were no regulations at the time of increasing success, this has been the to strength, taking the concept of either for this business. result of the founding team to working their business model to full execution, relentlessly for the business since it was regulation and growing customer base The business was created and set up at set up, taking personal sacrifices along with trade volumes of digital assets a time where regulations for the use and the way. Alongside balancing the needs approaching $20 million since they exchange of digital assets didn’t exist in of generating income and a growing opened their bank account in July 2018. force anywhere. Truly, the business was customer base, the business has also Considering that they’ve achieved all created on an absolute clean slate and in worked hard to become one of a handful of this over such a short period of time a vacuum. Looking to build a business off of regulated DLT entities in Gibraltar. The without significant financial backing and of the three main services of being (1) a founders stress that this process took a small team of 3 (now 6), it is no surprise digital asset custodian, (2) broker/dealer up to 11 months of hard work liaising that DAM have placed a very close runner of digital assets and (3) a discretionary with the helpful and valuable Gibraltar up for this year’s GFSB’s innovation portfolio management provider was a Financial Services Commission, as well as awards. pioneering position. There was no track arranging relatively large sums of capital record proving that any of these services for regulatory fees and capital reserve. Challenging Beginnings being successful. This is particularly astonishing considering DAM was set up by Sam Buxton (Chief the firm was financed by the founders and Executive Officer), Thomas Johnson There were no clear competitors, a handful of angel investors close to the (Chief Operating Officer) and Philip blueprint or model for the founding team team. Vasquez (Chief Legal and Compliance to replicate or even draw inspiration Officer). All Gibraltarians each bringing from as a starting point. One of the most The A Team their own experience, skill sets and inspiring parts of DAM’s story is that The founding team is perfectly balanced vision for the future of distributed ledger the team truly had to build every part to bring together what has been needed technologies, the trio in 2017 saw that of the business, its operating model, for the business to date. The team also there were no businesses in Gibraltar policies and infrastructure from scratch. came together organically through or Europe that could facilitate large Notwithstanding the task ahead, the Gibraltar’s own startup community volumes of exchanging digital assets founders believed in the solutions that (the now defunct Gibraltar Startup (cryptocurrencies) into pounds and Community) and blockchain community. ISSUE 36 | SUMMER 2019 | intouch 41

Sam and Philip had worked together Services and Solutions of enquiries. For example, at present large with others building the Gibraltar Startup DAM’s services can most simply be volumes and transactions internationally Community, the predecessor organisation reduced to providing digital asset are known to take a number of days to the now successful ‘Startup Grind: (cryptocurrencies) custody, purchase to settle due to the current system of Gibraltar’. Sam, the business’ CEO, and selling of large volumes of digital correspondent banking and payment brought with him his experiences from assets into traditional currencies and intermediaries. DAM is proposing that banking and wealth management as discretionary portfolio management of its solutions with digital assets may be well as his understandings of the digial digital assets. able to reduce this to one or two days asset industry through his prior role in irrespective of where counterparties may a payments provider that issued debit The main revenue for the business be located. cards for the spending of digital assets presently comes from DAM assisting and cryptocurrencies. Thomas, the COO, business clients buy or sell digital assets Looking Forward brought with him experience from being and cryptocurrencies, typically with a The Company has clearly gone from an early adopter of digital assets as well as value of over £50,000. Working in a strength to strength, has grown its books working with Sam in the same payments regulated environment, DAM is able and its team. But what next? provider assisting digital asset firms. He to offer competitive pricing, bespoke also brought with him experience as solutions and a personal service and Primarily, DAM is currently looking to a manager at a leading online gaming customer experience. increase its current client book on its core company as well as spending time in the offerings of digital asset over the counter Royal Gibraltar Regiment. In addition to their over the counter exchange, custody solutions and assist exchange services which are typically with bespoke enquiries like those already Philip’s contribution to the team came referred to as ‘OTC’ in industry, the mentioned. from his experience in a fintech company Company has a highly secure and in London and being a qualified lawyer regulated offline vault solution for their At present only approximately 26% practising with TSN Law in Gibraltar. An custody of digital assets. This means of digital asset exchanges are actually early adopter and academically interested that DAM has separate locations and licensed by their relevant authorities. in the regulation and legal aspects of DLT bank vaults where they keep encrypted DAM is experiencing that customers assets since 2015, he naturally relished the devices that are offline. These solutions (predominantly B2B) are increasingly challenge of building the business, its policies are arguably the best way for individuals looking for regulated counterparties and and regulatory application from scratch. and businesses to store their digital assets as a result DAM is looking to capitalise as keeping digital assets yourself can be on the lack of regulated and trustworthy The team has now impressively grown not only complicated, but susceptible competitors to grow its book. to have attracted a greatly experienced to online hacks if the access keys for the Chief Technology Officer in Simon assets are held on a device connected to Going forward however, DAM believes in Hobbs. Simon brings almost 30 years the internet. the potential of the increasing adoption of experience in enterprise IT and has a of digital assets and DLTs more generally. proven track record of building ground Currently the business is growing its As a result DAM is already perfectly breaking infrastructures, including building customer list to include Initial Coin positioned to capture future retail the world’s first full service online sports Offering (ICO) companies, law firms, solutions as well as looking into trade book at Victor Chandler (Bet Victor) and investment funds, traditional businesses, finance, credit and lending and also creating systems for a number of banks high net worth individuals and traders. The obtaining further licensing to enable the including Barclays and UBS where he company has also started to facilitate new business to be able to deal and provide managed teams of almost 100 developers bespoke arrangements. These include, various solutions in the future of tokenised rolling out infrastructure. Simon is for example, what is referred to as native financial instruments and other assets. presently leading the development token liquidation. This is where a particular of DAM’s online portal and platform, ICO wishes to sell their own digital assets To put it in summary, DAM has achieved expected to be public later this year, and liquidate them into other means, a lot in the past 15 months considering which will automate and improve a large including traditional ‘fiat’ currencies, its small, youthful and ambitious team part of the client experience. without causing international markets and is perfectly positioned to capture for that particular asset’s price to crash. the aperture of the future in digital assets The team has also been able to retain Other services also include smart contract and distributed ledger technologies. The the confidence of Scott McKim to come management and escrow services relating growing team at DAM is a living testament in as Head of Sales and over the counter to digital assets. to the fact that true vision, grit, ambition (OTC) trading. With prior experience and talent for innovative projects can at a previously DLT licensed business The founders have described that organically come from Gibraltar. Gibraltar in Gibraltar and working with various there are increasing use cases for DLTs has an opportunity to support the home banks in the UK, this was a natural fit. generally which will come with time, team and Gibraltar based entrepreneurs The team has also hired recent graduate but in the near future there are real uses to lead an industry from the front. Jeremy King to assist with operations of cases with digital assets which include the growing needs of the business and new asset classes, currencies and almost www.dam.gi also has a senior team of non-executive instant settlement and remittances of directors and advisors including renowned transactions concerning large amounts. funds lawyer Aaron Payas. It really is no Remittances and settlement in particular is wonder that the team are moving into a one which the founding team are starting new office as we speak. to see particular interest from in respect

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PASSION DRIVING INNOVATION: HEMPASSION, WINNERS OF THE Business Innovation Award sponsored 2019 BUSINESS INNOVATION by Gibtelecom AWARDS WINNERS

his year’s Business about health and fitness and have spent trading in CBD products, is testament Innovation Award the past three or more years researching both to the company’s marketing on the health benefits and campaigning strategy, their product development winners are Hempassion, T for the legalisation of medicinal CBD oil choices and the readiness of consumers manufacturers of quality, uses. However, making the supply of to turn to CBD products to help them hemp-based CBD products. As certain products legal is a long way away improve their health. the name suggests, founders from actually making them available to the people who really need them, and With their sights set far beyond and directors, David Martinez helping people access products that Gibraltar, David Martinez says: “We have and Naydan Porro are driven relieves symptoms, treats their conditions, deals negotiated with pharmaceutical by their passion for the product ameliorates their lives is a powerful driver distribution companies in several and their passion for doing for what we do at Hempassion.” countries and are working with companies in other countries.” David business. That drive has created Naydan goes on to explain some of the enthuses about the challenges that the a business that, in the 18 science behind the products. CBD stands young business faced and overcame. For months since it was established, for cannabidiol which is one of the many some years, Gibraltar had not legislated has become Gibraltar’s first cannabinoids found in hemp. In recent on CBD derived products while the EU years, the results of numerous research had done so and demand was growing. manufacturing exporter and studies have proven that CBD can be However, as research emerged into the has entered a new, rapidly used to successfully treat a wide range of public domain that proved the health expanding global market. conditions and it is strongly believed that benefits of medical CBD oil and public as research continues to develop, it will be opinion towards this altered, Gibraltar’s found a successful treatment from many laws caught up and the business idea “Our business,” David Martinez explains, others. These range from the treatment of sparked off. “Once the appropriate “is to create and deliver the highest anxiety and depression, to skin conditions, law was enacted, products began to quality and innovative hemp-based CBD and a range of neurological conditions be imported into Gibraltar and made product throughout Gibraltar, UK and including MS. available to the public, although not Europe.” Hempassion sells its products marketed openly at that stage. We to almost every pharmacy in Gibraltar, Hempassion’s products are currently in began to research different products, the and online through its website. From its the form of sublingual oil drops, e-liquids, market, the process of development and manufacturing centre in New Harbours, skin balms and lip balms with a wider began to build the business from there.” the company also exports to several range of products under development. countries and are working hard to grow Their increasing numbers of customers While Gibraltar had legalised medicinal their international customer base. use the products for a wide variety cannabis oil, the process of setting up of conditions, selecting these as an a manufacturing enterprise for these “On a personal basis, I am passionate alternative way to treat their health. The had never been experienced in Gibraltar about the health benefits of the product,” rapid growth of their customer base, before. Hempassion worked closely with Naydan Porro says when asked what which has grown largely through word the relevant government departments inspired the two entrepreneurs to enter of mouth as social media sites do place and agencies in order to be able to this particular market, “I am passionate restrictions on advertising by businesses acquire premises and the permissions ISSUE 36 | SUMMER 2019 | intouch 43

necessary to run the business. “The facility,” David explained, “and we insist We know that CBD oil works for so many industry does need international on working to the highest international conditions. We do liaise closely with local regulation and standards,” Naydan levels. We meet regulations for health pharmacies and medical experts. And we suggests, “across the world this is still inspections, and in fact, we want to keep very close track of new research to very new and there are few regulations. see more regulations introduced. This help us develop products that can bring We decided that quality of our products industry is new and regulations have health benefits to many people.” was vital for us – what drives us is finding not yet caught up but if it is supplying different, accessible ways for consumers products that are being ingested for “We are absolutely delighted to have who need these products to improve their health benefits, then a very high standard been chosen as the winners of the health to be able to easily obtain them, of production is required. We have our Business Innovation Awards,” says David, and to achieve this for our customers, we products tested at Europe’s foremost “we were up against some really strong do everything we can to ensure that the laboratories and we have registered our competition.” Naydan adds, “Winning the product is of the highest possible quality. products in Hungary where the most Award has been so gratifying. It is a public And of course, if we’re putting a ‘Made stringent tests are applied. This enables validation that what we are doing is right in Gibraltar’ stamp on every item we sell, us to sell our products in the European and we are doing it well. It brings this very we insist on top quality to make sure that Union.” There are, he goes on to explain, new business, in a very new industry, a Gibraltar’s reputation grows.” companies that supply products of a sense of credibility and it is giving us an more inferior quality but this is not always opportunity to communicate the health Hempassion puts this into practise obvious to the consumer. Regulation benefits of CBD oils to the community – through constant research in order to would improve overall standards. and that means that we can directly help source quality CBD oils and develop “External objective validation of the to alleviate people’s suffering.” their range of products. These currently products is essential,” he adds. include e-liquids for electronic cigarettes, More information about Hempassion and skin balms that help treat a variety The company has ideas for growth and their range of products can be found on of skin conditions, essential oils and expansion. This includes growing their their website: www.hempassion.co.uk anti-inflammatory products to alleviate export market as well as developing a sports injuries, muscle strain and joint larger range of products, and growing complaints, and sub-lingual drops for their local market in Gibraltar. Demand is treating a whole range of complaints increasing all the time with the products including anxiety, pain relief and some available online as well as at most local neurological disorders. pharmacies. “We know that our products and hemp-based products are beneficial The company works from a production to health,” Naydan says, “and we want room in New Harbours. “We maintain top sufferers of the many conditions that CBD standards of hygiene at our production oil alleviates to have the benefit of this.

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Upcoming Event - Tuesday 24th September DIVERSITY & INCLUSION SEMINAR The positive impact of dyslexia in the workplace

owards the end of The speakers will be: last year, the Gibraltar TDYSLEXIA Support Group (GDSG) had the pleasure of attending the Global Summit, Made By Dyslexia, in BAFTA theatre in London. At the summit, EY presented ‘The Value of Dyslexia’ report which the had produced in partnership Edward Davis with Made by Dyslexia. His Excellency The Governor of Gibraltar Kate Griggs and Gibraltar Dyslexia Support Group Kate is the Founder and CEO of Made By Patron. Ed is Dyslexic and proud to Dyslexia, a global charity lead by famous support the Gibraltar Dyslexia Support On returning to Gibraltar, the GDSG felt and successful dyslexics. Their mission is Group, having taken part in the recent that it would be good to share the report to help the world properly understand, locally produced video ‘Rediscovering and its finding with the local business value and support dyslexia. Kate has also Dyslexia Gibraltar’ available from the community. One of the first points of call be on TEDTalk. Gibraltar Dyslexia Support Group was the GFSB who was happy to support YouTube page. the idea, and once Kate Griggs and Benjamin Cooke were on board, many The seminar will be held at the John others decided to get involved too. Mackintosh Hall Theatre from 9am. The event will be finished by 12 noon. The Event The Gibraltar Dyslexia Support Group The GDSG would like to take this (GDSG), in association with the Gibraltar opportunity to thank the sponsors Federation of Small Businesses, will be Kusuma Trust, Gibunco Group, Hyperion hosting the Diversity & Inclusion Seminar, Group of Companies, BrightMed and EY. The Positive Impact of Dyslexia in the Workplace, on Tuesday 24th September Entrance is free, but registration in 2019. The seminar is aimed at local Benjamin Cooke advance is required by emailing events@ business community, but everyone is Ben is the Senior Strategy Consultant at dyslexia.gi as places are limited and will welcome. EY London, United Kingdom and was be allocated on a first come first served the leading contributor to the Value of basis. Closing date for registration is The seminar will explore how having Dyslexia Report Tuesday 17th September 2019. people with dyslexia in your organisation When registering, please advise if you can be a positive benefit to your business. have any accessibility requirements, such as physical impairments or dietary requirements.

To see the EY The Value of Dyslexia report please visit the Gibraltar Dyslexia Support Group website at www.dyslexa.gi ISSUE 36 | SUMMER 2019 | intouch Gibraltar Dyslexia 45 Support Group Gibraltar DYSLEXIA In association with the GFSB Support Group PRESENTS Diversity & Inclusion The positive impact of dyslexia in the workplace seminar

Tuesday 24th September 2019 @ 9am at the John Mackintosh Hall Theatre

Main Speaker: Kate Griggs Founder and CEO of Made By Dyslexia.

EY Speaker: Benjamin Cooke Senior Strategy Consultant at EY London, UK.

Gibraltar Dyslexia Support Group Patron: Edward Davis His Excellency The Governor of Gibraltar.

SPONSORED BY: SUPPORTED BY:

To register please email: [email protected] | ISSUE 36 | SUMMER 2019 46

New Member Profile

Firstly, please tell me about yourself, a little about your background and how you came to be in Gibraltar

I am German and came over to live in Gibraltar in 2003 and started my career in the banking industry, where I am still working (Turicum Private Bank). I am divorced and have three wonderful and sporty children (2 girls and 1 boy, Joachim 12, Marlene 10 and Leah 8). People know me as a sport enthusiast and football from a very young age has always been my passion (proud to have passed this on to my son who has much more talent than I ever had). Now I also enjoy cycling and running challenges and I have always been interested how one can improve one’s fitness level in different and more efficient ways .

Can you tell me a little about Bodystreet?

Bodystreet is the biggest EMS (Electro Muscle Stimulation) franchise in Germany with over 250 studios in Germany (in just over 10 years) and now also branching out into other European countries and even the US.

BODYSTREET How did you get the idea for BY D REVAGLIATTE the business?

My best friend in Germany has 7 studios. I tried a session myself and realised lectro Muscle Stimulation conventional training to 90-95% how different and effective this way of training is. I thought it would work very (EMS) training is taking with EMS. Just like the mainly well in Gibraltar as many people have a the fitness world by lean muscles it claims to target, very busy lifestyle and have very little Estorm. Particularly popular the sector is seeing huge growth time for training or if they make time for in Germany, EMS training too - According to a 2016 training other areas suffer, like spending compresses around twelve study by Grand View Research, quality time with their loved ones. To be to sixteen different exercises the estimated global muscle honest the time we give our members we do not want them to spend it on such as squats, lunges and stimulator market size was USD more work. standing ab crunches into 589.09 million. a time-efficient 20 minute What made you turn an idea workout. The main difference Intouch Magazine met with Gibraltar- into a business? to conventional training is that based fitness entrepreneur, Manuel Ostheider who is charged up and you’re wired up to the power Two years ago when I was made ready to make BodyStreet a success in redundant from a previous role here in supply and electrical impulses Gibraltar. Gibraltar. I asked myself what else I could flood your body bringing do and what I am really passionate about muscle fiber contraction from – so it had to do with sports and fitness 35% of a muscle bundle with so Bodystreet is the perfect fit. It is great ISSUE 36 | SUMMER 2019 | intouch 47

that we can give people a healthier make our members to commit and come What are your plans for the lifestyle and on top we can give them once a week – if they cannot commit next few months? time. These two things are so important to once a week we tell them this is not to all of us. If we do not make time for for them and they cannot become a Salva, Ale and I are looking forward to health now we will have to make time for member. growing the business further in Gibraltar. illness and aches at a later stage. We are well on track and are the largest As a small business owner, what studio membership-wise under the UK Who is BodyStreet for? are some of the challenges you Bodystreet umbrella (UK Bodystreet face? Masterfranchsie agreement with This is the great thing about EMS and Bodystreet Germany). We are actively Bodystreet, it is for people from 18 to Recruitment is a challenge but at the looking for a new member of staff also at 80+ (oldest member in Germany is 99), same time very rewarding when you the moment from complete novices to professional do find the right people and with Ale athletes. Usain Bolt has used EMS in and Salva I have two great trainers What are looking to gain from his weekly training. Football clubs have and wonderful people. I’d also say that your membership to the GFSB? added it to their weekly training regime. running your own business is hard, and Our customers come from all walks of it needs time. For those starting out I’d Learn from other small business owners. life especially appreciated by people: say have faith in it and work very hard Find out what is happening in the who have very little time (as 20 Minutes every day, extraordinary effort is very Gibraltar business community. a week is all it takes), look for a very important. Look after your employees efficient way of training, look for lean and they go the extra mile. muscle growth and fat reduction, and for people with back problems we see very Who are the people behind the good results. It works for many people business? who do not really like a conventional gym. Ale and Salva have been with me from day one when we opened. I feel The fitness sector is notoriously privileged to be working with them. competitive, how do you make They have created a great atmosphere your company stand out? in the studio and people really like them. Bodystreet is very supportive and it is a People notice immediately there is great franchise which has won awards in nothing in comparison to EMS training Germany. in the conventional training world. Bodystreet works mainly through recommendations. We do have some social media presence but word of mouth is the strongest marketing tool. People know we are professional and

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Meet the Board

Meet Eran Shay GFSB Board Member and Managing Director of Benefit Business Solutions Ltd (www.benefitgibraltar.com) and President of the Gibraltar-Israel Chamber of Commerce (www.gibrael.org)

What made you make the move into marketing trips to countries as far as actually founded the company with me running your own business? Australia and New Zealand, Hong Kong, and heads our Business Development Singapore, Canada, USA, and Israel, and operations so we both have flexible I used to work for Deloitte for 15 we are continuing on doing so. Many of work times, which actually means we years, 8 years in Israel heading the IPO our clients are also in innovative sectors work all the time but can also stop Department and 7 years in Gibraltar which are not so developed in Gibraltar, whenever we want. Travelling abroad heading the Financial Advisory Services such as Green Energy, Fintech, Smart on business trips can sometimes be department. I like to think outside the City Solutions, Homeland Security, challenging if we both have to travel, box and saw various opportunities Telecom, Biotechnology and Software due to the kids, but we have adjusted in the marketplace and had ideas to development, so you really have to either by taking it in turns or taking the do things in innovative ways; but the go out beyond your comfort zone, be kids on our travels which adds to their problem is that when you work for a aware of trends in these markets, attend life experiences and ensures we spend big global organisation, you have to relevant conferences and show your quality family time together. follow the Corporate guidelines and if face out there in order to bring work. it doesn’t tick their box, then you just What were the biggest mistakes you can’t do it. So I decided it’s time to Did you ever feel like giving up and think you made? spread my wings and fly independently how did you overcome that? and do things my way. I set up Benefit That I didn’t set up my business earlier Business Solutions consultancy firm in I am a very determined person and on…Having your own business opens up which we assist local businesses to grow giving up is simply not part of the your opportunities in life so much that in innovative ways and assist a wide equation, especially if it is something I wish I’d done it earlier, even though I spectrum of technology companies, I believe in doing. Yes, the challenges started before the age of 40. from all over the world, in setting up in are big and nothing comes easily. I put Gibraltar. a lot of effort and hard work into what What would you do differently if you I do and always remind myself that the had the chance? What were the biggest challenges world is a very big place and there will in the early days and how did you always be people out there who need Should have developed some more overcome these? our services; it’s just a matter of learning passive income sources from a younger how best to approach them. age, preferably in the real estate sector. Sourcing clients was the biggest challenge initially, particularly because a Was it difficult at times to balance What are the achievements you are big chunk of our services is focused on family commitments and business most proud of? clients who are based outside Europe, commitments, and what are your tips such as our Local Representative for finding that balance? My biggest achievement is that I always services. Our approach to overcoming had the courage and vision to make big this was to build a good network of Actually when you run your own life-changing decisions: from marrying contacts overseas and this we did business it is actually easier to manage my superwoman wife at a relatively practically by going out to the target family commitments as you are in young age, to relocating my family markets themselves. We went on charge of your own time. My wife Ayelet to Gibraltar, to leaving a well paid job

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in a great company to start my own What is your favourite thing about projects. This way the adventure keeps business and to bring my wife onboard being in business? on growing… this business with me, despite all the I love the freedom that I have to risks that this may entail. I’m also proud determine my own destiny. I can deal Why did you join the GFSB and what of establishing the Gibraltar-Israel with the things I like and don’t have are its greatest strengths? Chamber of Commerce (Gibrael), which to do things I don’t like. Having your has been instrumental in facilitating own business opens up so many I joined the GFSB as I believe much many new businesses in setting up opportunities for you and even the more innovation needs to be brought in Gibraltar, particularly in the online skies are no the limit…It’s all in your own to Gibraltar and it is only by being gaming, Finance, retail and renewable hands to determine what your next day part of influential organisations that energy sectors. Gibrael Chamber has will look like. I enjoy being a trusted you can bring about change. The also led 4 business delegations to Israel advisor to other businesses people, Federation, reflects the characteristics and has organised the historic, first ever assisting them throughout the life cycle of its members – the small businesses; Gibraltar Day in Tel Aviv last October, of their business, from preparing their it is agile, results-driven, and has strong in cooperation with the Finance Centre business plan, through valuation and forward-looking vision and initiative. and Minister Isola. due diligence during times of mergers & The people on the Board are all highly acquisitions, and right through making driven individuals who wish to keep the What do you think are the most an exit either by IPO on the capital Gibraltar business community resilient important characteristics of successful markets or helping them sell-off their and robust whatever the challenges that business leaders? business. domestic or international forces may throw at it. Not being afraid to take risks and not What is your business dream and has to be scared of failure. All successful the end game changed for you over the business people have failed at least once years? in their lives. It’s their ability to move on and start again, and determination I’m very good in identifying business to succeed that makes it happen at the opportunities and have many innovative end. business ideas. I want to become a wealthy investor that invests in many

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