CableCARD Information

What are CableCARDs? CableCARDs allow a digital cable-ready television or DVR’s purchased Program Guide. Buckeye Broadband is committed to offering you the at retail locations to receive digital programming without the use of a choice to receive digital cable service in the way that best suits your set-top box. The CableCARD descrambles the encrypted digital signal needs. provided by Buckeye Broadband. However, Buckeye Broadband uses switched digital technology to transmit some digital channels. Generally, Can I purchase a CableCARD at a retail location, and if so, CableCARD-equipped televisions or devices, other than TIVO DVR’s, where? are not able to tune digital channels transmitted via switched digital No. At this time, CableCARDs are only available through your local technology. To view these channels, a digital converter box is necessary. cable operator.

Is there a monthly charge for CableCARD service? If I have a CableCARD, do I still need my digital converter box Yes. There is a monthly charge of $3.35 for each CableCARD. This to get Buckeye digital cable? monthly charge does not include the Digital Basic Pak service, which You may choose to use a CableCARD instead of a digital converter box. is separately billed at $7.00 per month. Prices for digital converter boxes However, to enjoy the full spectrum of interactive services provided by supplied by Buckeye Broadband include the monthly charge for the Buckeye Broadband, including On Demand, Pay-Per-View, and Buckeye CableCARD. The monthly charge for the Digital Basic Pak service is Broadband’s Interactive program guide, you will still need a digital billed separately. converter box.

Does Buckeye digital cable service work with CableCARDs? Do I need a CableCARD or a special HD converter box to view Yes, for CableCARD-equipped TIVO DVR’s. However, additional equipment HD programming if I have a digital cable-ready HDTV set? is necessary. Buckeye Broadband transmits some digital channels using Digital cable-ready HDTV sets have built-in HD capability, so a special switched digital technology that requires two-way communication. set-top box is not required to receive HD signals for digital over-the- CableCARD devices only accommodate one-way transmission, so a air broadcast channels. To receive non-broadcast digital cable and/or Tuning Adaptor is required to view digital channels transmitted via HD channels, a digital converter box or CableCARD is needed. switched digital technology. Buckeye Broadband provides Tuning Adaptors to subscribers using TIVO DVR’s at no charge. Tuning Adaptors Will CableCARDs work in multiple televisions or DVR's are generally not compatible with CableCARD-equipped televisions or purchased at retail? other devices – where a digital converter box would be required -- but It is not recommended that a single CableCARD be used in multiple includes all of the Buckeye Broadband digital features, including On devices. If you have more than one device, you should obtain a Demand, Pay-Per-View, and the Buckeye Broadband Interactive Program CableCARD for each device from your local cable operator. Guide. Does CableCARD offer parental controls? Can I install a CableCARD myself or does a technician need to The CableCARD itself only provides the descrambling of scrambled come to my home? digital services when authorized for those services and does not have Self-installation is an option when the device manufacturer or vendor parental control functionality. Many digital cable-ready televisions have has provided detailed, device-specific instructions on how to install a parental control capabilities in addition to the legally-required V-Chip CableCARD along with installation instructions and the manufacturer’s function. Please check the owner’s manual for your particular television or vendor’s toll-free telephone number within the packaging of the (or contact the television’s manufacturer) to learn what parental control device and the manufacturer’s or vendor’s website. After self-installing, functionality may be available through your particular television set. call Buckeye Broadband at 419-724-9800 (choose the repair and technical support, Cable TV service option) to activate the CableCARD. If the What happens if I move? manufacturer or vendor did not include detailed installation instructions, If you move outside of Buckeye Broadband’s service area, you must please contact them. Alternatively, Buckeye Broadband can provide return the CableCARD to Buckeye Broadband. The CableCARD issued professional installation by a well-qualified technician for a one-time by Buckeye Broadband is designed to work with Buckeye Broadband charge of $50.00. and not other cable systems. There is a charge of $100.00 for an unreturned CableCARD. If you move within Buckeye Broadband’s service Will I get all of the features and services with a CableCARD area, call 419-724-9800 to notify Buckeye Broadband of your move. that I currently enjoy with my digital cable service? No. If you prefer to use a CableCARD instead of using a digital converter box, you will only be able to receive one-way digital cable channels and will not be able to receive Buckeye Broadband’s Video On Demand and Pay-Per-View offerings, or access Buckeye Broadband’s Interactive