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Understanding Diagnostic Screens for SSC Host Dhcts in a SARA Environment

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Understanding Diagnostic Screens for SSC Host Dhcts in a SARA Environment 7 -4001708-01 Rev B Understanding Diagnostic Screens for SSC Host DHCTs in a SARA Environment Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide. Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. CableCARD, DOCSIS, and M-Card are trademarks or registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Other third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Publication Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent. Copyright © 2007, 2013 Cisco and/or its affiliates. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc. Contents About This Guide v Chapter 1 Understanding Diagnostic Screens 1 Access the Diagnostic Screens ................................................................................................ 3 Identify Information Within Diagnostic Screens ................................................................. 5 Troubleshoot with a Blended Image ..................................................................................... 7 Chapter 2 System-Related Diagnostic Screens 9 Status Summary Diagnostic Screen ..................................................................................... 11 Post and Boot Status Diagnostic Screen .............................................................................. 16 Software Versions and Serial Numbers Diagnostic Screen .............................................. 19 Status and Network Parameters Diagnostic Screen .......................................................... 22 RF Status Diagnostic Screen ................................................................................................. 29 QPSK SIL Information Diagnostic Screen .......................................................................... 37 PPV Service Summary Information Diagnostic Screen .................................................... 40 VOD Information Diagnostic Screen ................................................................................... 45 Bootloader Information Diagnostic Screen ........................................................................ 48 SAM Information Diagnostic Screen ................................................................................... 51 SARA Information Diagnostic Screen ................................................................................. 53 QAM Channel Status Diagnostic Screen ............................................................................ 56 DMA Channel Status Diagnostic Screen ............................................................................ 58 Component Information Diagnostic Screen ....................................................................... 60 DVR HDD Information Diagnostic Screen ......................................................................... 62 MPEG Encoder Status Diagnostic Screen ........................................................................... 65 Second Tuner Status Diagnostic Screen .............................................................................. 67 DVR Status Diagnostic Screen ............................................................................................. 72 Audio, HDMI, HDCP, and Closed Captioning Status Diagnostic Screen ..................... 74 MPEG Decoder Status Diagnostic Screen ........................................................................... 78 MPEG Display Status Diagnostic Screen ............................................................................ 80 SRM Sessions Diagnostic Screen .......................................................................................... 82 1394 Information Diagnostic Screen .................................................................................... 84 Copy Protection Diagnostic Screen ..................................................................................... 88 HDD Info Diagnostic Screen ................................................................................................ 94 Partition Info Diagnostic Screen HDC ................................................................................ 96 SAM EDCT Information Diagnostic Screen ....................................................................... 98 Switched Digital Video Diagnostic Screen ....................................................................... 103 SDV Mini Carousel Diagnostic Screen .............................................................................. 107 SDV Session Info Diagnostic Screen .................................................................................. 113 CARD Information Diagnostic Screen .............................................................................. 117 78-4001708-01 Rev B iii Contents Chapter 3 M-Card-Related Diagnostic Screens 119 CA Screen .............................................................................................................................. 121 CA Screen - Page 2 Diagnostic Screen ............................................................................... 124 CA Screen - Active Program Diagnostic Screen .............................................................. 126 Decryption Fail Time Diagnostic Screen .......................................................................... 128 Decrypt Fail Status Diagnostic Screen .............................................................................. 130 POD Handler Diagnostic Screen ....................................................................................... 132 Host ID Diagnostic Screen .................................................................................................. 134 IP Service Diagnostic Screen .............................................................................................. 136 Network Interface - DAVIC Diagnostic Screen ............................................................... 138 Network Interface - DAVIC RDC Diagnostic Screen...................................................... 140 DAVIC - Rx Statistics Diagnostic Screen .......................................................................... 143 Davic Buffer OverRun Diagnostic Screen ........................................................................ 145 System Information Tables Status Diagnostic Screen ..................................................... 147 SI Tables Last Sent Time Diagnostic Screen ..................................................................... 149 Enhanced Channel Map Details ........................................................................................ 151 Bfs Files Read Status Page-1 Diagnostic Screen ............................................................... 153 CP Information Diagnostic Screen .................................................................................... 155 Diagnostics Screen ............................................................................................................... 158 CPU Channel Diagnostic Screen ........................................................................................ 161 Firmware Download Details Diagnostic Screen .............................................................. 163 Extended Channel Flows Diagnostic Screen .................................................................... 165 Generic Host Diags Report Diagnostic Screen ................................................................. 167 ASD Diagnostic Screen ........................................................................................................ 169 Network Interface - DSG Diagnostic Screen .................................................................... 171 Chapter 4 Customer Information 173 iv 78-4001708-01 Rev B About This Guide About This Guide Introduction Providing customer support for any product or technology can be stressful. Customers want answers NOW! Cisco understands the need for providing quick and accurate responses to network users, and we strive to provide tools to make this task easier. The diagnostic screens for the Separable Security CableCARD™ (SSC) Host Digital Home Communications Terminals (DHCTs) are a quick way that you can monitor and diagnose performance relative to the system, as well as the Multi- Stream CableCARD (M-Card™)
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