______Ticket: # 3011470 - Re: [FCC Complaints] Re: Billing Date: 1/6/2019 11:26:39 AM City/State/Zip: Kimberly, Alabama 35091 Company Complaining About: Directv ______Description This is a follow-up to your previous request #2968281 "Billing"

From emails below it states I should receive a written response from Direct TV. This was dated December 11, 2018, I had yet to receive this response.

Sent from my iPad

______Ticket: # 3013992 - Extra charge Date: 1/28/2019 12:19:30 PM City/State/Zip: Birmingham, Alabama 35216 Company Complaining About: Directv ______Description I canceled my Directv service January 27th. And I’ve been told by the agent and supervisor that I will be charge until February 24th. They said they changed their “ agreements “ lately and don’t do prorated bills anymore. I’ve been a customer for more than 10 years and this company only focus on how much they could get from their customers . They are stealing our money.

______Ticket: # 3014898 - Cnn Date: 1/28/2019 3:11:19 PM City/State/Zip: Birmingham, Alabama 35222 ______Description Bias on the part CNN CNN. There news cast have become propaganda

______Ticket: # 3016437 - AT&T inaccurately reports debt Date: 1/28/2019 10:55:16 PM City/State/Zip: Millbrook, Alabama 36054 Company Complaining About: AT&T ______Description So So I started services with AT&T for wireless , cable, & internet October 2017. In March of 2018 I relocated out of AT&T’s servicing area ((b) (6) Orlando Fl 32835) for internet & cable so DirectTV waived my early termination fee. Around June AT&T collections contacted me about a outstanding balance for termination contract. After speaking with the agent they discovered notes on my account stating that this fee was waived and this would be corrected. On September 11th I contacted AT&T about a credit that was due to me and the agent explained that I had a outstanding debt with the company. After speaking to several departments and the IMS team who can see both Uverse and Directv bills which were once bundled he explained that Uverse paid the cancellation fee on my behalf to DirectTV which explained the credit of 769 on my DirectTV account and the negative 642.69 on my Uverse account. The IMS contacted both departments that were once bundled and told me that the reversal payment/credit would be sent back to Uverse and any remainder would come back to me. I assumed this was done but big was I wrong. AT&T has now added this negative incorrectly reported debt to my credit! They are admitting to making this mistake on phone calls also while telling me they aren’t sure what departments deals with this type of correction and that I should dispute the debt with the 3rd party debt collection agency. How is it that a company cannot reverse their own mistakes. Also after speaking to several of the 3rd party debt collection agents they told me they see this all the time with AT&T & consumers are forced to accept a settlement of half off the price owed. Ironically a similar situation happened to my mother once she cancelled Uverse. She had been a customer for over 20 years and left once AT&T refused to fix her bill and also accepted the half off settlement to keep this from hurting her score. I’m taking legal action, I’ve contactec my state attorney general, and also the FCC. This is a clear fault in AT&T’s system that their agents are aware of , the debt collection agencies are aware of yet AT&T refuses to fix this. Sounds like a class action lawsuit to me which is ridiculous but that’s the best way to get corporate America’s attention. Hit them where it hurts !!!this is fraudulent behavior where AT&T capitalizes off of consumers willingness to clear debt fro their credit reports!

______Ticket: # 3017313 - Fradulent Practices regarding Direct TV Now Date: 1/29/2019 12:44:02 PM City/State/Zip: Birmingham, Alabama 35238 Company Complaining About: AT&T ______Description I was leaving Direct TV and going to ROKU. I called to cancel my account, and was assured by AT&T they wanted to keep my business. I could switch to Direct TV Now and only pay $35.00 per month. They are currently advertising Direct TV now for $40.00 per month. I received a bill on my American Express Account for an $102.50. I was told by an AT&T rep that it was for my TV service. I had been given a promotional deal for $35.00 per month. But now my TV was $102.50 per month.

I am disgusted with AT&T's business practices. They should be fined for defrauding the public. And most of their representatives do not know what they are doing. They are located offshore, and we have to sit on the phone forever waiting to speak to someone. Then we are transferred again and again. The FCC should have never allowed this merger. Prior to the merger with Direct TV, I had been a customer of Direct TV for over 15 years and never had a problem with my billing or price I was paying. Normally, I understood it was a promotional, and I had to call back and negotiate a price. I was totally mislead on what I would pay for this service. AT&T has also been charging clients for equipment that has been returned. So that we have to keep a receipt in order to prove we have returned it and get the charge removed.

FCC is at fault with this mess. Unfortunately, they never protect the consumer, just the businesses. of

______Ticket: # 3018044 - Exclusive cable contracts within MTEs Date: 1/29/2019 2:46:27 PM City/State/Zip: Cullman, Alabama 35055 Company Complaining About: Charter ______Description The apartment complex, Pinegrove, owned by Arlington Properties that is located in Cullman, alabama is requiring in the lease to pay $40 for internet and $40 for cable through Launch Broadband. The tenants have no say in this and it is part of the lease agreement to be paid monthly with the rent. According to everthing I have read this is illegal and would like information on the topic and how I should proceed. This is a gross breach of open market compliance and I am being forced to pay for services I dont need or use.

______Ticket: # 3024153 - Directv receiver Date: 1/31/2019 2:32:51 PM City/State/Zip: Heflin, Alabama 36264 Company Complaining About: Directv ______Description I have had 5 Directv receivers in the past 6 months and not a 1 of them works right. I have contacted them a lot about my problems and they will not do anything about it. My bill is paid every month but they do not seem to care if I can watch my tv as long as I pay my bill. This has been on going for 6 months now and no one will help. I have plenty of transcripts I can send you if you want them. thanks

______Ticket: # 3029534 - Unsatisfied Customer Date: 2/3/2019 12:42:28 PM City/State/Zip: Trussville, Alabama 35173 Company Complaining About: Directv ______Description Directv is the worst company for new customers. I called to have my services transferred fron one location to a new location. This all started on the 1/21/19 when a rep was to schedule a new date for directv service to be installed at a new location and for the services that was currently in place to be shut off on 2/1/19. The rep put in the wrong information and the service was shut off at the exsisting location on 1/26/19 which was wrong. It took at least 2 days for the services to be turned back on at the exsisting location. $70 was taken off the bill and $200 directv tried to get me to pay for a moving fee which was wavied because when the first instalIment I was told that I could get a 1 free move per year. I called to follow up on the new location installation which now scheduled fir 2/1/19 from the hours 12pm to 4 pm. I received a text message stating that the technician was running behind and I could either reschedule or keep exsisting appointmen. Of course I wanted to keep the appointmen. 4pm passed and still no Technician. I called 3 times yo check to see when the tech was suppose to arrive. Around about 7pm still no tech so thats when the 2nd call was made. The tech proceeded to say the tech was on the way and the contact information was re verified. 8pm still no tech, made the 3rd phobe call to customer service and now the rep has stated that directv bill was past due. Out of all the calls that were made none of the reps mentioned that there was a past due balance. So now the service was put on hold and a tech couldnt come out to the new location until 2/4/19. If there was a payment issue or bill issue every rep shouId have seen that information on their screen. The bill was paid and still no directv service. I told the supervisor ir manager Anthony Ref#4636605612 that if this was done in error my money should be refunded back to me.

Needless to say, thus is the worse cable company that I have ever had to deal with. Awful customer service, bad business and need to be reported to the BBB & your local news outlets, I know I am ASAP!!! I hate that you all or phasing out att uverse because otherwise I would have stayed with them. And to say the last for all the errors that these reps made, I am requested more than $70 off my bill.

Unsatisfied Customer,

______Ticket: # 3031833 - Male nudity at the Super Bowl! Date: 2/4/2019 4:50:27 PM City/State/Zip: Mobile, Alabama 36689 ______Description Disgusting display of male nudity on TV last night. The singer should be ashamed, CBS should be ashamed, and the NFL should be ashamed. Janet Jackson was punished when she bared her breasts at the Super Bowl, I expect this half-naked man and the people that allowed it on primetime to be punished, too!

______Ticket: # 3032960 - Unauthorized Charge Date: 2/5/2019 10:04:13 AM City/State/Zip: Wilsonville, Alabama 35186 Company Complaining About: AT&T ______Description I cancelled DirecTV after being a customer for ten years when they told me they were raising their price again. They sent me a bill for a $280 early termination fee that I never would have agreed to if I had been informed that there would be one.

______Ticket: # 3036785 - DirecTV Date: 2/6/2019 2:10:07 PM City/State/Zip: Ardmore, Alabama 35739 Company Complaining About: Directv ______Description On 2 January 2019 I contacted DirecTV (chat transcript attached) because my bill had went from $47.15 up to $97.15 and $50.00 increase. As you can see Dan told me that my bill would be $37.15 with no contract as part of a loyalty offer. When I received the bill for February it was $100.15 (attached). I contacted DirecTV today 6 February 2019 and sent them the previous chat from January and my bill and tried to get it resolved. Arles was offering me a 12 month offer at $35.98 + taxes and fees with a 12 month contract extension. Why would I do a contract with all the trouble I've had? I just wanted them to honor the price and terms I was given and they would not.

______Ticket: # 3037738 - Deceptive Practices Date: 2/6/2019 5:28:31 PM City/State/Zip: Wilsonville, Alabama 35186 Company Complaining About: AT&T ______Description I cancelled DirecTV and was told I must return a receiver I bought at Camping World because it was leased and the receipt stated that it was. I can't look at a receipt until after I buy something and then only would to verify the price charged. Either something is leased or purchased, not both. Am I supposed to read the receipt for a tent I buy there to make sure it is not leased? This is very deceptive on the part of DirecTV and also Camping World.

______Ticket: # 3042198 - Billing Date: 2/8/2019 1:06:13 PM City/State/Zip: Orange Beach, Alabama 36561 Company Complaining About: Mediacom ______Description I have had numerous issues with mediacom the most recent is that they attempted to withdraw funds from my account without my permission then they interrupt service on the same day it's paid and charge me $2 to fix their mistake . I went over a month without my Internet service because of their mistake.

______Ticket: # 3050755 - CNN is knowingly Broadcasting False News about Russian Hacking Date: 2/12/2019 11:52:34 PM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: Cnn ______Description CNN is knowingly broadcasting false information about the President of the United States collusion with Russian Hackers despite failing to produce any evidence to support their claims. CNN is broadcasting this information with the sole intent of harming the President of the United States and his agenda for the American People.

I feel CNN is intentionally broadcasting false information about the President of the United States and this is due cause for the FCC to revoke their broadcastinjg license

______Ticket: # 3052858 - MediaCom Date: 2/13/2019 5:47:18 PM City/State/Zip: New Market, Alabama 35761 Company Complaining About: Mediacom ______Description Mediacom is having issues with their TiVo system since 12/12/19. They are not communicating with their customer base.

______Ticket: # 3053603 - Comcast removal of MGM channel Date: 2/14/2019 8:51:04 AM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description Comcast removed MGM channel without public information. I want this channel that I pay for.

______Ticket: # 3056967 - Comcast billing Issue Date: 2/15/2019 1:20:04 PM City/State/Zip: Dothan, Alabama 36303 Company Complaining About: Comcast ______Description Comcast said that they would put me on a monthly charge of $164

They were charging me more than what they agreed

Comcast is claiming that I still owe $366 for back pay because they were tacking on additional charges since May when I had the new monthly charges. I want this issue resolved by crediting me back the overcharges that I keep receiving and I want my bill to continue at $164 at the new monthly charge that was promised back in April.***CTR403- Phone***

______Ticket: # 3059928 - AT&T-Directv Date: 2/17/2019 2:23:47 PM City/State/Zip: Heflin, Alabama 36264 Company Complaining About: Directv ______Description I have not got a call AT&T-DIRECTV about the bills they have overcharged me with and the lies they have told me. I was never treated this way by Directv. The lady that I talked to at the main office does not care. I have not got a phone call.

______Ticket: # 3060061 - Commercials louder than programs Date: 2/17/2019 5:32:37 PM City/State/Zip: Maylene, Alabama 35114 ______Description (b) (6)

______Ticket: # 3060224 - The Other Two commercials Date: 2/17/2019 11:09:41 PM City/State/Zip: Daphne, Alabama 36526 ______Description The Other Two commercials aired on TVLand at 8PM at night are obscene, vulgar and of a sexual / pornigraphic nature. They need to be removed from the air immediately.

______Ticket: # 3061092 - Smoking commercials Date: 2/18/2019 3:35:08 PM City/State/Zip: Scottsboro, Alabama 35769 ______Description I am writing concerning a recent commercial I saw regarding the e-cig JUUL. I thought that it was illegal to advertise smoking products on TV. Has this changed or is this another instance where JUUL has pushed the boundaries again thinking that they are above all rules and regulations? I am a former smoker who was influenced by the hype and advertisement of the ads of smoking when they were allowed to advertise. I do not wish to see my kids or any others be influenced by the hype that e-cigs are safer. Sorry to have gotten off point, which was, how is JUUL able to advertise on TV?

______Ticket: # 3061991 - complaint Date: 2/18/2019 9:02:21 PM City/State/Zip: Enterprise, Alabama 36330 ______Description On 2/18/19 at approximately 6:15 pm, the History Channel aired a commercial showing men using fruits and vegetables as examples of their irregular erections. This content should be restricted to late evening hours.

______Ticket: # 3064678 - Poor service Date: 2/19/2019 6:34:12 PM City/State/Zip: Harvest, Alabama 35749 Company Complaining About: Directv ______Description Direct TV

September 22, 2019

1998 he was a customer.

$73.20 they told him they will bundled two phones and TV.

They debited his account $190.40 without his permission.

They want to charge him $135.82 a month, for his phone and cable.

Michael Supervisor and he hung up

Frank another supervisor hung up

On 2/7 $13.70 for cable for a month for 12 months.

They told him there was no such an amount.

He spoke to 20 some people.

No one has made any notes, for all the promised things.

Never bundled anything.

He also spoke to a Sara, Avery, Josh,

They keep putting him into numbers that doesn’t exist.

He wants the number of the CEO.

They told him they don't have the number to the CEO.

They threaten to ruin his credit.

He has been a customer for 21 years. Now he wants justice. ***CTR394-phone***

______Ticket: # 3067315 - CableCARD Problems with Spectrum Date: 2/20/2019 9:23:30 PM City/State/Zip: Birmingham, Alabama 35222 Company Complaining About: Spectrum ______Description I continue to have problems with Spectrum (formerly BrightHouse and Charter) not providing the same level of service to me as a CableCARD customer as to customers who use their proprietary cable boxes. So far, in the last 4 days, I have made one trip to their office to exchange a CableCARD and Tuning Adapter (that I was subsequently told was unnecessary) and had a technician visit my home on two different days to install a new CableCARD and Tuning Adapter to no avail. I am now being told that a technician will have to come back in 2 days to do additional work and then again 3 days from now to finish the job. I am being treated vastly differently than a customer who rents/leases Spectrum's proprietary cable boxes or DVRs which as I understand it is not compliant with FCC # DA 11-1373.

______Ticket: # 3072142 - Bait and Switch pricing Date: 2/22/2019 4:06:47 PM City/State/Zip: Florence, Alabama 35630 Company Complaining About: AT&T ______Description AT&T sells customers on a special rate for a 2-year agreement. This month that rate increased, even though my 2-year agreement doesn't expire until Oct 2019. When I contacted AT&T I was told that the increase in price is due to a government fee that AT&T had no control over. When I asked what the fee and when it was imposed and increased by the government they couldn't provide any information on a government mandated fee that increased the rate. Put simply, if a company sells a package and says that a specific rate will hold for 2-years they shouldn't be allowed to switch the pricing at their will, and more importantly they shouldn't be claiming government fee increases when such increases don't exist. The support rep also stated that many people were calling to complain about the hidden increase. I believe this should be grounds for a class action lawsuit as this is bait- and-switch billing structure.

______Ticket: # 3072752 - Antenna interference Date: 2/22/2019 6:24:35 PM City/State/Zip: Bridgeport, Alabama 35740 Company Complaining About: Antenna ______Description I am currently reside in close proximity to a google plant that is under construction. Recently I have noticed that my tv antenna as well as wifi signals have been less then normal.

The area I reside isn't know for great reception to begin with but 8n the last couple of weeks I can't even get local channels to see new. I have also been told that certain phones and carriers longer receive signal while in proximity of the plant. While I can understand Google wanting to protect itself interfering with my signals while not on their property is infringing on my rights and totally unacceptable.

I would be happy for any help you can provide in this matter.

Sincerely

(b) (6)

______Ticket: # 3073754 - False charges Date: 2/23/2019 10:00:28 PM City/State/Zip: Montgomery, Alabama 36108 Company Complaining About: Wow Cable ______Description False charges claiming cable was disconnected on the 10th of January and my cable was not disconnected. This is he third time this company has done this within 2 months

______Ticket: # 3074014 - " ILLEGAL DATA USAGE " Date: 2/24/2019 3:15:08 PM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: AT&T ______Description ATT is Illegaly calculating My Data Usage to Make Me Change My Current Plan. This is True because most of thius month I was not at home but ATT calculated I had used Most of My Data for My Internet Services.

______Ticket: # 3074161 - Failure of cable provider to reolve problems Date: 2/24/2019 7:44:32 PM City/State/Zip: Birmingham, Alabama 35243 Company Complaining About: AT&T ______Description Have had multiple visits by cable provider technicians without resolution of digitization of cable picture.

______Ticket: # 3074305 - DirecTV Regional sports fee Date: 2/25/2019 6:10:06 AM City/State/Zip: Woodstock, Alabama 35188 Company Complaining About: Directv ______Description Direc TV charges me a Regional Sports fee of $6.61 a month. People at AT&T DirecTV are telling me this is a FCC required fee. Is this true? Or is AT&T just making this up as they have done in the past.

______Ticket: # 3077226 - DIRECTV rates Date: 2/26/2019 9:45:27 AM City/State/Zip: Florence, Alabama 35633 Company Complaining About: Directv ______Description Postal Mail Ticket#25438 Ready For Data Entry

______Ticket: # 3081706 - Billing Issues Date: 2/27/2019 3:39:57 PM City/State/Zip: Birmingham, Alabama 35211 Company Complaining About: Spectrum ______Description The consumer stated she had subscribed to Spectrum in 2014-15 for TV, but their prices kept going up. She returned all the equipment to Spectrum for the TV. She retained the phone and internet service and decided to switch over to DirecTV for TV because their service was advertised at a cheaper rate. After her promotion period was done, their prices also went up. She discontinued DirecTV to go back to Spectrum. Spectrum sent out a technician to install the service. She had no box to hook up, so they installed 3 new set-top boxes, but the technician said he had 4 boxes listed on his report. After the first 4 - 5 months back with Spectrum they began to bill her for an unreturned box. She advised Spectrum that she did not have any of the prior boxes. A tech would have had to install it them and she could not have used the old set-top box anyway because she had DirecTV. Spectrum contually argued that she had one of the unreturned boxes. Spectrum never said a word about her having any of the boxes. They only came up with this missing box 4 - 5 months after she went back to Spectrum to add TV service. ***CTR 390***

______Ticket: # 3082401 - Xfinity from Comcast billing issues and procedures Date: 2/27/2019 6:09:28 PM City/State/Zip: Gadsden, Alabama 35904 Company Complaining About: Comcast ______Description I have a bundled internet and tv basic service from xfinity. Account number: Billing date Feb 23 2019 Services from Mar 06, 2019 to Apr 05, 2019 Today is Feb 27, 2019 Amount due $460.00 Jan bill has cleared payment of $221.98 Late charge has been added yet the bill for Feb came in within the past few days. Total with $10 late fee and advanced charges for services not yet received is $460.00. Pay it or my services will be interrupted. Services which have not yet been received to which a late fee has been added! There are also charges for : Broadcast TV fee and Regional Sports fee both of which I have never ordered or seen on my TV. Any room DVR service $10. I do not have that. What is this indentured Internet Voice equipment? $6.04. I do not have voice equipment . Another voice equipment fee of $13. For a service i do not have. H D Tech fee $9.95. Never ordered that feature.t Service to additional TV $29.85 3@$9.95. I only have 2 boxes. Shouldn't this have been installed with Wi-Fi instead of taking advantage of the account holder? I start off with an $135.00 bundle to which all sorts of unknown additional fees appear bring my total to $221.98. What type of false advertising scam is being being run here? I would like to get reimbursed for all the past fraudulent charges i paid for it have them at the least credited back to me!

______Ticket: # 3082891 - At&t/DirecTv Harassment Date: 2/27/2019 9:57:57 PM City/State/Zip: Owens Cross Roads, Alabama 35763 Company Complaining About: Directv ______Description Account cancelled 1/29/2019, email received 1/29/2019 providing instructions on how to return At&t/DirecTv equpment. Returned equipment according to instructions on 2/2/2019 at authorized FedEx receiving center and was provided receipt for returned equipment. Today I received a box and instructions on how to return the DirecTv equipment or be charged over $200 for equipment that was returned over 3 weeks ago. Called At&t/DirecTv customer service and asked to talk to someone who could clear this up and was told by the service representative there was nothing he could do. I want the company to acknowledge that they received all of the equipment they say I have, that the account is settled and that they will leave me alone.

______Ticket: # 3086344 - Direct TV Date: 3/1/2019 11:15:32 AM City/State/Zip: Elberta, Alabama 36530 Company Complaining About: Directv ______Description Consumer is calling about Direct TV. She made a contract in 12/17 with Direct TV, she was to receive a receiver. She was to pay $182.00 for the receiver and her bill would be $29/month for a year. Her 1st bill in January was correct, in February it was $41.00. She contacted Direct and the rep said her $182.00 payment was cancelled. He said her bill would be $41.00/month for a year. In march her bill was $75.00, she called them again Direct rep said they should not have promised her that the price would be locked in for a year, she asked to have her service disconnected. She feels they broke the contract 3 times and now she is being billed an ETF. Consumer wants the $382.00 removed from her credit reports. ***CTR393***

______Ticket: # 3087202 - Ham radio tower Date: 3/1/2019 2:02:39 PM City/State/Zip: Hueytown, Alabama 35023 Company Complaining About: Marty Odom ______Description I am having interference from a ham radio operator as well as safety concerns over the height and construction of this tower.

______Ticket: # 3089921 - breach of agreement Date: 3/3/2019 1:12:53 PM City/State/Zip: Athens, Alabama 35614-6666 Company Complaining About: Spectrum ______Description spectrum TV agreed to give me all paid channels ( HBO,cinamax,showtime,ect) and have taken away cinamax and now wants to charge me 9.99 a month for it, this is a breach of contract we pay for the triple gold package

______Ticket: # 3089931 - Spectrum/charter company has GOT to be doing illegal practices! Date: 3/3/2019 1:28:18 PM City/State/Zip: Birmingham, Alabama 35205 Company Complaining About: Spectrum ______Description I know New York state won a huge lawsuit against Spectrum is the A.G. is currently trying to make it so that they cannot sell services in NY ever again for speed fraud. Well, in Alabama were experiencing speed fraud also. as well as MANY other messed up things about Spectrum that have GOT TO BE ILLEGAL!!! They charge us for equipment we do not have. When we discover this on our bills and tell them we need our hundreds of dollars back they tell us no. They do not care if the telephone reps piss off customers, they're intentionally rude. They refuse to give you your money back, money that YOU DON'T OWE THEM THAT THEY STOLE FROM YOU and refuse to let you speak to manager. The services do not work a third of the time!!! THEY DON'T UPLOAD ALL OF THE EPISODES OF THEIR SHOWS! So they will have ep 1, 2, 4, 7, 8, and 10 of a series and they'll never include the rest of the episodes. They intentionally rip customers off and will tell you over the phone they do not care. This company is immoral, illegal, thieves, liars, false advertisement, and the most hated tv company in America, possibly the world. PLEASE look into this matter and take this shady thieving lying company down! Go to their facebook page and look a the comments by real customers on ANY random post of theirs. Spectrum can post about a happy Friday movie night in and within an hour hundreds of people have commented angry things about their shoddy and overpriced or ripped off or thieved services. I cannot find ONE PERSON who is happy w their service! Not even one!!!! So please do see thats a HUGE PROBLEM and these awful greedy illegal practicing people need to be stopped in their corp greed ASAP and removed totally from the choice of tv providers.

______Ticket: # 3090295 - Television attorneys Date: 3/4/2019 1:24:57 AM City/State/Zip: Trussville, Alabama 35173-1562 ______Description Television stations in Alabama allow attorneys to advertise on the premise that commercial vehicles are a menace to the roads. The advertisements disparage a industry that is critical to all commerce in the state. Without comercial vehicles no commerce would move from manufacture/producer to consumer. The FCC should regulate the content of these misleading advertisements. Examples of the outlandish claims by television attorneys are; "Big trucks can be killers , Sharing the road with 18-wheelers can be intimidating, There are 80,000 pound monsters roaming the streets, etc.

Commercial vehicles do not statistically cause a greater percentage of accidents than standard vehicles. But, the FCC continues to allow these television attorneys to portray the trucking industry as an unregulated, irresponsible industry that has no concern for public safety.

If the attorneys really have the good of the public in mind, they would spend money on advertisements to educate the public about commercial vehicles. Education about the operating limitations of commercial vehicles like; larger blind spots and difficulty maneuvering, it’s crucial for other vehicles to be aware these limitations and know safety strategies to avoid causing accidents with these commercial vehicles.

I call upon the FCC to regulate the irresponsible claims and untrue facts if the commercial truck industry. The content and demeanor of these television attorney advertisements must be factual and unbiased in their content. It is time to remove this type of advertisement that only promotes fear and revenge.

______Ticket: # 3093591 - Cable tv and internet Date: 3/5/2019 11:30:31 AM City/State/Zip: Cottonwood, Alabama 36320 Company Complaining About: Comcast ______Description I had to leave my home for 4 months due to damage from hurricane michael. I called to suspend service, now I'm back home and found out my cable was disconnected

______Ticket: # 3094468 - Emergency Broadcast Screen Date: 3/5/2019 2:18:24 PM City/State/Zip: Montgomery, Alabama 36117 Company Complaining About: Spectrum ______Description During severe weather March 3, my area was under a tornado warning and I was watching the local news channel for updates. Twice during this time a screen displayed from Spectrum for about five minutes. There was no information on the screen and I was not able to change channels. This was very frustrating since severe weather was in my area and I couldn't see the local channels.

______Ticket: # 3095914 - Refusal to cancel DirecTv service Date: 3/5/2019 7:00:10 PM City/State/Zip: Killen, Alabama 35645 Company Complaining About: Directv ______Description I contacted DirecTV on 03/05/2019 to cancel my service with them. They stated that their policy stated they can not cancel before the billing cycle ends and that I have to pay for service till 03/19/19. I advised them that I already have a new service and wanted this cancelled today and requested that they prorate my bill for the month. They refused and stated that they can't prorate the bill even if the service was terminated today. I don't see how they can force you to keep a service you don't want especially since we are not in contract. All I wanted was to have my bill prorated so that I am not paying for something I no longer use.

______Ticket: # 3097414 - Billing Date: 3/6/2019 1:40:42 PM City/State/Zip: Brundidge, Alabama 36010 Company Complaining About: Troy Cable ______Description His cable company keeps raising their prices.

They are Troy Cable.

And the service is no different.

He is on a fixed income

His monthly bill was $91.70 now it is $96.70.

No movie channel, no HBO, no Cinnamic. no Show Time.

He wants to know why the prices are going up every year and the service stays the same.

***CTR394-phone***

______Ticket: # 3098459 - AT&T U-verse and Internet installation Date: 3/6/2019 4:49:57 PM City/State/Zip: Hoover, Alabama 35226 Company Complaining About: AT&T ______Description Ineffective installation scheduling, no one who can address issues, ineffective communication. After two calls to their call center and wasting 6 hours of my time they canceled my installation and rescheduled it 6 days later. They posted that it was a requested cancellation on the web site. A review of the call center calls should show this was not the case. I was told my service call would take 4hours. With this info why is there a over scheduling? If you have a schedule time that they can not meet; why reschedule like a new request?

______Ticket: # 3098529 - Philo Television streaming service Date: 3/6/2019 5:04:38 PM City/State/Zip: Midland City, Alabama 36350 Company Complaining About: Philo ______Description On Feb. 6,2019 I cancelled my service. They charged me anyway. On March 6, 2019 they charged by credit card again. Though I cancelled before. They are refusing for both months to refund charges. This caused an overdraft charge of 36.00 on my account. I have email communication from Philo confirming that I had canaceled by subscription.

______Ticket: # 3099625 - Leaving Neverland' Documentary - STOP SUPPORTING IT Date: 3/7/2019 9:18:29 AM City/State/Zip: Hoover, Alabama 35244 ______Description Hello,

You know those fake people tell only lies in that documentary of theirs, still you seem to take no action against it. Please, read the facts, document yourself, then decide what's the real truth. But before that, STOP airing such lies on the large public.

Thank you! Hope someone with a big heart and conscious will read that.

______Ticket: # 3099890 - TV programming Date: 3/7/2019 11:18:47 AM City/State/Zip: Florence, Alabama 35633 Company Complaining About: Directv ______Description • ABC, NBC, CBS & FOX put ads all across the screen when I am trying to view other programs. I have complained to DirecTV. The response is this is a network issue, not a provider issue. I pay my provider to provide prime time TV programming. Just this week, I was watching TV & the ad scrolled across the bottom, now they put motion into the ad & this is very distracting. • I would like to have this issue addressed with DirecTV. I would like to speak to someone in corporate to address this issue. ***CTR400-phone***

______Ticket: # 3106156 - Dish Network Date: 3/10/2019 6:41:40 PM City/State/Zip: Bessemer, Alabama 35022 Company Complaining About: Dish Network ______Description Customer service and not willing to work with you on bill and bill is different every month inconsistence.

______Ticket: # 3108866 - Over charging for equipment Date: 3/11/2019 5:37:35 PM City/State/Zip: Huntsville, Alabama 35801 Company Complaining About: Comcast ______Description I have a home in Palm Springs and a home in Huntville Al One is Spectrum a Comcast Co. and the other is Xfinity a Comcast Co. I use Tivo and my own modem and Comcast AKA Spectrum charges 2.50 for each cable card, w/ the first one for free. Xfinity is charging 9.99 for each and on their website it states 1st on is free and each additional is 9.95 with a 2.50 credit per card. 1st. Why can a Monopoly charge 4 times more for the same thing and the other problem is why can't Xfinity customer service find the information with the discount on their own website, when it is clearly on the Web on Xfinity.com???????

______Ticket: # 3109621 - ATT DEFRAUDING CUSTOMERS Date: 3/12/2019 4:42:05 AM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: AT&T ______Description ATT Charged Me $ 50.00 For A Device To Make Sure I Get A Stable WiFi Signal Instead Of Simply Moving The Modum Closer To My Devices. I'm A Paraplegic Wheelchair Bound Who Participates In The $ 10.00 A Month Internet Plan For Receiving SNAP Benefits !!!

______Ticket: # 3109657 - Directv Availability Date: 3/12/2019 7:15:03 AM City/State/Zip: Athens, Alabama 35613 Company Complaining About: Directv ______Description Postal Mail Ticket#25614 Ready For Data Entry

______Ticket: # 3110982 - Directv Complaint Date: 3/12/2019 1:35:54 PM City/State/Zip: Decatur, Alabama 35603 Company Complaining About: Directv ______Description (b) (6)

______Ticket: # 3116189 - Illegal payment method Netflix Date: 3/13/2019 6:27:45 PM City/State/Zip: Bucharest/romania, Alabama 35004 Company Complaining About: Netflix ______Description I subscribed to a monthly payment to Netflix and then I discovered that I was being charged weekly, to a higher price. I got in touch with their chat (doc - complaint no 1) where they told me that I was moved automatically, that I am a test (!?) and that I cannot be moved back to a monthly payment because I am selected in that test. This sounds to be unfair and discriminatory. Another day (12.03) i contacted them again and asked what would happen if i created a new account and selected again the monthly payment. They said there is no guarantee I would be moved again to the higher weekly one. This simply does not seem legal to me - to be moved to another type of payment and higher without my consent. So please, I would like you to check this situation, it is not alone, I talked with other people with the same issue. My email is (b) (6) .

______Ticket: # 3117653 - Indecent Broadcast CW channel WDBB 17 Date: 3/14/2019 12:27:16 PM City/State/Zip: Winfield, Alabama 35594 ______Description • On prime-time there was pornography. • There were 2 homosexual women on the show Riverdale. • The program showed pornographic content (2 women having intercourse). • The channel was: CW channel WDBB 17 out of the Birmingham area. • Riverdale 7 pm – 8 pm CST.

***CTR398-phone***

______Ticket: # 3118889 - Dish Date: 3/14/2019 4:07:39 PM City/State/Zip: Anderson, Alabama 35610 Company Complaining About: Dish Network ______Description We have a problem with this company giving us access to channels that in our paid plan. When we called they tell us we should not get it. When we purchased we had this specific channel and then it just dropped off. Does this constitute breach of contract.

______Ticket: # 3118930 - Dish Date: 3/14/2019 4:12:17 PM City/State/Zip: Anderson, Alabama 35610 Company Complaining About: Dish Network ______Description We have a problem with this company giving us access to channels that in our paid plan. When we called they tell us we should not get it. When we purchased we had this specific channel and then it just dropped off. Does this constitute breach of contract.

______Ticket: # 3119898 - Satellite news coverage Date: 3/14/2019 10:34:13 PM City/State/Zip: Wedowee, Alabama 36278 Company Complaining About: Directv ______Description It’s Sad the Citizens of Randolph County Alabama have to tune into Atlanta Ga News Stations to find out about our weather.. We had a tornado coming to us and didn’t know anything about it till the weather radio went off..

______Ticket: # 3120488 - TV coverage on 3/14/19 (Tornado Warnings) Date: 3/15/2019 10:50:24 AM City/State/Zip: Roanoke, Alabama 36274 Company Complaining About: Directv ______Description Randolph County, Alabama, in the ATL demographics. We were under a tornado warning between (approx) 9:00 and 10:00 pm CDT. Only got less than 2 minutes of coverage. Move us to BHM, Al demographic market. Channel 2 ABC (WSB), Ch 5 (FOX ) and NBC Ch 11, gave less than 2 minutes of coverage, and CBS ch 46 no coverage..

______Ticket: # 3121355 - News Blackout Date: 3/15/2019 1:45:18 PM City/State/Zip: Woodland, Alabama 36280-5233 Company Complaining About: Fcc ______Description I live in a part of Alabama where we are unable to get Alabama news stations. We have no coverage of pending severe weather. We have to rely on internet and friends or relatives from other parts of the state. We are listed as being in a Georgia market, however, they do not cover our area adequately. I guess what it is going to take to fix this is for lives to be lost in this area from a storm that nobody had warnings about. Then maybe, just maybe a lawsuit will have this problem fixed.

______Ticket: # 3122366 - Comcast promotion complaint Date: 3/15/2019 5:26:37 PM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: Comcast ______Description On 01/25/19 I closed my Comcast account and returned the equipment. I had an issue with my internet connection never working in the two months I had service. I had a pass due balance of $270.00 which I could not afford at the time and seemed too high since the internet never worked. My problem is I called today and wanted to establish service again and find out how much I would have to pay in order to get service. The representative told me that there’s a promotion going on that starts today and it would wave my past due balance as long as I set up automatic payments along with a $50 fee today. I was thrilled and then he told me they will wave the $70 installation fee and will have it installed on 03/19/19. After I gave him my debit card information and then esigned an agreement form sent to me, I then received a call saying there was a problem and to call there account department. They tell me that there is no promotion and I will have to pay my past due balance in full.

______Ticket: # 3125324 - DirecTV cancellation Billing Complaint Date: 3/18/2019 11:44:53 AM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: Directv ______Description 3/18/2019Billing Complaint - I called DirecTV to cancel my service effective immediately. I was given two options: 1. Cancel service immediately - no credit for unused portion of billing cycle ending April 13th 2. Cancel effective at end of billing cycle - April 13th and continue to use service until end of billing cycle.

______Ticket: # 3126996 - TV Ishe WHDFD huntsville al Date: 3/18/2019 5:15:00 PM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description Channel 1015 WHDFD shows a attorney commercial at the bottom of the TV screen that blocks one third of the screen for most of the TV Show HOT BENCH Is this permited, I complained once but nothing changed

______Ticket: # 3129783 - Offensive Commercials Date: 3/19/2019 3:57:49 PM City/State/Zip: Huntsville, Alabama 35806 ______Description Attorney Mike Slocumb has a commercial which I find offensive. He talks that he doesn't go for the small dough he goes for the big bucks. You hear a deer holler which I believe is offensive. Another commercial was showing him shooting at a possible outlaw.

______Ticket: # 3131344 - TV complaint against Fox News Date: 3/20/2019 2:17:55 AM City/State/Zip: Dothan, Alabama 36301 ______Description I would like to file a complaint about the March 17, 2019 edition of “Fox & Friends Weekend” on Fox News. During the program, which aired just two days after the horrific mass shooting in New Zealand, a segment featured presidential candidate Beto O’Rourke’s proposal to prohibit the sale of new assault weapons (semiautomatic rifles like the AR-15). The purpose of the segment was to create fear in Fox viewers who own firearms. Host Pete Hegseth advised them to “go out and get your second AR-15 today.” “Maybe [Beto’s position on assault weapons is] a good reason to do so,” he added, boasting that stocks of gun companies “probably will go up after things like this.” This type of commentary—encouraging paranoia among viewers and then urging them to buy military-style rifles to counter the actions of government—is flat-out dangerous and intolerable. We have a mass shooting virtually every day in this country. We should not have to tolerate programming that encourages more by telling anti-government gun owners to stockpile weapons. Fox is creating a totally unnecessary public safety risk when Americans are already being exposed to way too much gun violence. Please investigate this matter immediately and punish Fox News for its dangerous actions.

______Ticket: # 3131630 - Billing issues Date: 3/20/2019 10:00:33 AM City/State/Zip: Madison, Alabama 35758 Company Complaining About: Wide Open West Finance, Llc ______Description Caller has been a customer for at leas 5 plus years with the provider, the caller noticed that new customers are receiving the exact same service as her and she is paying double the price even with a $50 promotion she received , The caller is paying $165 and the new customers are paying $84.99 .The caller would like this resolved that this promotion to new customers should be available to existing customers.***CTR403-Phone***

______Ticket: # 3135074 - " ATT DATA USAGE CALCULATIONS " Date: 3/21/2019 10:30:20 AM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: AT&T ______Description ATT has Cease/Desist to Illegally Calculate my data usage for my WiFi Plan. !!!

______Ticket: # 3138058 - Comcast/Xfinity broke contract Date: 3/22/2019 11:00:19 AM City/State/Zip: Huntsville, Alabama 35805 Company Complaining About: Comcast ______Description I have a 2-year contract with Xfinity/Comcast. When I started the contract the person I talked to agreed that all the channels I wanted were in the package. This is the same package that I had for many years, I just kept renewing my contract. This was my first 2-year contract. A year into the contract, they took almost all of my channels away saying that I was getting the channels that were not in the package. I have had the same package for a long time and they have never said that. I specifically went over the channels that I wanted with the representative before I agreed to the deal. I would have never agreed to the deal without those specific channels. I still have a year to my contract. I have to pay the same amount and just have basic cable. I might as well just have an antenna. I talked to people on the phone and you can tell everything was scripted. I finally got to someone who actually told the truth. They said that I was not getting channels I wasn't supposed to. They said that the company decided to move those channels to a higher tier and charge people more. When I emailed the lady in corporate, she basically threatened me and said they would go back and charge me the higher price for all the years I was getting the deals. All I wanted was to get my same channels and finish up my contract.

______Ticket: # 3140387 - Being charged for returned equipment Date: 3/22/2019 11:27:13 PM City/State/Zip: Prattville, Alabama 36067 Company Complaining About: Charter ______Description Returned ALL cable equipment via UPS store in early feb. I am still being charged for one receiver and dvr fee. Called 3/15 told they would have to do an equipment research and it should take up to 7 days. Called back with UPS tracking #, told they didn’t need it. Called back 3/21, told equipment research still not done-gave them UPS tracking #, they notated it in the acct. meanwhile I am still being billed while they try to figure it out and was told I still need to pay my whole bill or I will charged a late fee.

______Ticket: # 3142040 - Loud Cummercials Date: 3/25/2019 9:10:28 AM City/State/Zip: Trussville, Alabama 35173 ______Description • consumer has an issue with all TV commercials being so loud - • consumer states that he must turn down the volume when the commercials

***CTR395--phone***

______Ticket: # 3142365 - Cable Bill Increases EVERY Month Date: 3/25/2019 11:05:38 AM City/State/Zip: Mobile, Alabama 36619 Company Complaining About: Mediacom ______Description Every month for the last 4 month my cable bill has increased. It was approximately $112 in November and the latest bill is $158. That's a 41% increase with no notification. How is this possible that a company can just raise my bill month after month? This has got to stop. These cable companies have too much power and can just bilk the consumer with increase after increase. When is this going to stop?

______Ticket: # 3143506 - Billing/Service Issues Date: 3/25/2019 3:04:02 PM City/State/Zip: Tuscaloosa, Alabama 35405 Company Complaining About: Lindsey Communications ______Description The consumer is having billing issues with Lindsey Communications. Consumer use to have Cable/Internet for their services before he asked them to cut his services due to billing/service issues. Before the consumer moved in, he bought 2 cable boxes and internet boxes from their company. As he was setting up his services, he declined local channels since the apartment offered that. When he called to address the issue, they told him he was not suppose to receive those channels without the box but admitted it was their fault on their end and are charging him anyway. The consumer would like the company to remove the past billing of which they are saying he needs to pay on behalf of their mistake as it was not his.

***CTR-382***

______Ticket: # 3146296 - AT&T/DIRECTV Date: 3/26/2019 1:17:03 PM City/State/Zip: Millbrook, Alabama 36054 Company Complaining About: Directv ______Description Fax Ticket#06297 Ready For Data Entry

______Ticket: # 3150907 - DIRECTV return of equipment and final bill printed and mailed Date: 3/27/2019 4:03:23 PM City/State/Zip: Wetumpka, Alabama 36093 Company Complaining About: Directv ______Description On 3/21 I called DIRECTV to request a final bill printed and mailed to me. I was assured twice on the call that this would happen. Today I renewed my request and told that I would have it in 2-3 business days. Also the Genie Recover kit was supposed to include a list of serial numbers/MAC addresses of the equipment to be returned. I didn't see this list and called today to request that the list be sent to me. My concern is knowing which equipment belongs to this account so that I don't get charged for it. The directions on the recovery kit specify that I am to check my equipment against their list before returning in the recover kit. And lastly, their final email to me says payment due and to follow the link to access my account to pay the bill. When they closed my account they took away my access to my online account where I would pay my bill or see my list of equipment. Overall very deceptive business practices and confusing to the customer.

______Ticket: # 3152130 - HBO and Dish Date: 3/28/2019 7:26:15 AM City/State/Zip: Anderson, Alabama 35610 Company Complaining About: Dish Network ______Description Holding customers hostage. Removing channels. The companies cannot make a deal so the people have to suffer. Its not right to hold people hostage for the incompetence of the companies. Why do the customers have to pay. Stip the monopoly and harassment.

______Ticket: # 3157320 - cable outage Date: 3/29/2019 3:33:21 PM City/State/Zip: Decatur, Alabama 35601 Company Complaining About: Spectrum ______Description She has an outage in her area Spectrum is having outages frequently in her area outages in her area 2 times this week reimbursement for the times her service was out March 29,2019 they need to fix the problem and not let it happen again

______Ticket: # 3159715 - Official complaint against DirceTv Date: 4/1/2019 1:35:49 AM City/State/Zip: Huntsville, Alabama 35810 Company Complaining About: AT&T ______Description Since I changed my tv service to DirecTv, I had issues with my billing account. Every time I check my account DirecTv started charging me for a service that must apply for such as an example “Regional Sports”, “NFL Sunday Sports” and the “Playboy Channel” as few. Each of these channels according to DirecTv I must order them but I never did. Since I never did my bank send my payment automatically for what I was told was my bill. Well since DirecTv charged my account for these programs my account became over due since I never paid for these unwanted channels therefore I was charged late fees for something I never ordered. Well I complaint to the BETTER BUSINESS several times. DirecTv promised to correct the issue but what they failed to correct was to delete ALL of the late caused by the fact I never order these channels and my actual cost for my account.

I have copies of each of bills and my complaints to the www.bbb.org related to my issues. Another issue is charge people for future services not yet received. My satellite radio doesn’t charge me for future services.

______Ticket: # 3159739 - TV Digital Signal Date: 4/1/2019 8:25:17 AM City/State/Zip: Mobile, Alabama 36603 Company Complaining About: Comcast ______Description Something is blocking the TV digital signal in my area. The reception is poor and I get "no signal" messages frequently. The FOX network signal is completely blockout in my TV program channels.

______Ticket: # 3162309 - spectrum cable Date: 4/1/2019 8:27:40 PM City/State/Zip: Birmingham, Alabama 35213 Company Complaining About: AT&T ______Description Spectrum Cable has added cable channels to our TV in December 2018 without my Mother or me requesting more channels and have charged her this. My mom had extra channels removed. This happened again while I was in rehab after surgery. They accused me of adding service when I was at rehab. They are trying to make my Mom pay money for service she did not requested.

______Ticket: # 3168222 - Quoting me a price of $145 a month, now the are reneging on promises Date: 4/3/2019 6:26:09 PM City/State/Zip: Madison, Alabama 35757 Company Complaining About: AT&T ______Description I switched from AT&T cable to Direct TV on February 22,2019 because I was told if I did that my bill would go down to $145.00 for TV phone and internet. I have been arguing with them several times on phone and they won’t do anything about it. I told them that they broke their promise.

______Ticket: # 3174351 - Discontinued Direct TV Services Date: 4/6/2019 2:08:09 AM City/State/Zip: Theodore, Alabama 36582 Company Complaining About: Directv ______Description Since October of 2018, I have been in dispute over funds owed to me in the amount of $200.00. My service have been discontinued at my request and I accidently overpaid in the amount listed above. Since January of 2019, my wife and I have spoken to 4 different personnel in departments of customer service, billing, supervising accounts and online support. To no avail there has been no resolve. We were told on February 18, 2019 by a young man named "Lucas" did not get his last name that we should have a check in the mail within 7-10 business days. Today is April 5, 2019 and I have yet to hear or received correspondence from direct TV. This is unacceptable and I need assistance before elevating further.

______Ticket: # 3175141 - UNREASONABLE AND FREQUENT RATE INCREASES Date: 4/7/2019 3:38:37 PM City/State/Zip: Tuscaloosa, Alabama 35404 Company Complaining About: AT&T ______Description I have been a Direct TV customer for 7+ years. I have noticed rate increases on my account every six to twelve months. When I call in to express concern Im told its automatic every year. The recent increase was a $3.00 increase. I feel this is wrong. As the fcc allowed AT&T and other large companies a monopoly the consumer now has few options and forced to pay more. As a single woman this is unaffordable. The cable company is not offering the customer more for which to justify such increases voluntarily. So why am I forced to pay more for the same service? I recently received a call from Direct TV offering me hbo for $13.99 more. I declined and the next move the company made was in increasing my bill $3.00 for the same services I've always had. Even if more were offered and a consumer exercises their right to decline the bill should not continue to increase at the will of the company. When will the fcc do what is in the best interest of the consumer and not big companies with big money? This isn't right.

______Ticket: # 3176766 - billed for service I did not request Date: 4/8/2019 2:54:36 PM City/State/Zip: Pinson, Alabama 35126 Company Complaining About: Directv ______Description I received a call from Directv saying I can watch HBO and Cinemax for free. I said I didn't want it because I would hve to call and cancel it and would forget. The lady said no it is free, you can just start watching for free. I saw my bill and there was a charge for HBO and Cinemax. I didn't order it and it wasn't free even if I had agreed. Called and talked to agent and he couldn't refund me. Asked for a supervisor and she wouldn't refund said over and over that I ordered it.

______Ticket: # 3182055 - Very Poor Cable tv service Date: 4/10/2019 12:17:24 PM City/State/Zip: Huntsville, Alabama 35811 Company Complaining About: Mediacom ______Description 6. May 2018 and January 2019: Very poor movie channel services (Stars). Most of the time we could get no Stars movie channel signals (channels 401, 403, 404, 405, 406, 407, 409, 411, 413, 415, 417, 419, and 421). . Every year, throughout the year, (1994 - 2019), they will stop the cable tv service, internet service, and phone service without warning. When I call they will offer no or very little compensation for the often troubling interruptions in service. As of today 4/10/19 only 401, 406, 411, 413, 415 signals work and most of the time, since February 2019 only about 3 of them work regularly.

______Ticket: # 3184351 - TV Reception Date: 4/11/2019 4:39:03 AM City/State/Zip: Decatur, Alabama 35601 Company Complaining About: Whdf Nexstar Broadcasting ______Description I use to get a local station clear as a bell. Now after repack I can't get it at all. They said I'd have to buy a new outdoor antenna to get their station. That's a load of crap!

______Ticket: # 3190487 - Charter/Spectrum complaint Date: 4/13/2019 3:21:16 PM City/State/Zip: Hoover, Alabama 35226 Company Complaining About: Spectrum ______Description On 3/23/2019, Charter/Spectrum disconnected my cable TV service. A neighbor in my apartment complex moved away and, because of the similar address numbers, my service was disconnected. I have requested that Charter/Spectrum correct the billing address and/or account discrepancy, but Charter/Spectrum is either unable or unwilling to correct the error. This is likely to occur in the future, as tenants move into and move away from the apartment complex and I would like the billing address and/or account discrepancy corrected to prevent future billing and/or disconnect issues.

______Ticket: # 3194561 - Unfair Pricing Date: 4/16/2019 10:34:32 AM City/State/Zip: Winfield, Alabama 35594 Company Complaining About: Directv ______Description Directv sent me a wonderful offer for a "Movers Deal", that would allow me to bundle services for one low rate and receive a $400 ATT Visa Rewards Card! When I actually called to arrange moving my service. I was offered a $190 fee for moving, plus a one-year contract-My account was in a "no contract" status due to my loyal patronage with Directv. After much discussion, I convinced the Directv agent to waive the $190 fee for moving, but the only offer they extended me was free Showtime for 3 Months. Directv shows ZERO respect for their loyal customers and offers discounts and cheaper packages to new customers. When you call or "chat" Directv, it takes at least 2-3 transfers to get to someone who can help you, because all the representatives want to do is SELL-SELL-SELL. Directv/ATT should be offering loyal customers the same deals they offer new customers.

______Ticket: # 3197279 - Blocked Digital TV Signal Date: 4/17/2019 10:13:22 AM City/State/Zip: Mobile, Alabama 36603-1526 Company Complaining About: Mobile City Tv Network Towers ______Description The free Digital TV Transmission Signal is being block in my area zip 36603. I have antenna TV and I am not getting clear reception. I have a smart TV which indicates on the screen no audio and video signal. This is my second complaint file and I would like for you to investigate and resolve the problem.

______Ticket: # 3201426 - AT&T Billing Date: 4/18/2019 3:08:16 PM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: AT&T ______Description AT&T charged him over $400 last month. He paid over $300 on his bill. This month he is being told is bill is $114 overdue and that he owes over $414. for just this month. Last year his bill was $139.99 per month for the same services. He is being told his promotion is being terminated. He has UVerse, Internet and TV and he wants his promotion put back into place or to be given a promotion that is reasonable in price; something cheaper. ***CTR386-phone***

______Ticket: # 3203526 - local TV broadcasting abuse Date: 4/19/2019 1:51:56 PM City/State/Zip: Arab, Alabama 35016 Company Complaining About: Waay Tv, 1000 Monte Sano Blvd, Huntsville, Alabama ______Description WAAY TV in Huntsville, Alabama located at 1000 Monte Sano Blvd, 35801 is breaking into ABC Prime Time Broadcast for hours without valid reasons. On April 18th at approximately 7:30 p.m., WAAY TV stopped showing ABC's broadcast of prime shows for hours in order to cover the weather, which was nothing but rain... in all the coverage area. None of the other local tv networks stopped, or interrupted their regular scheduled shows. By WAAY TV doing this, not only does it anger viewers, but is very dangerous because when dangerous weather does occur, we will NOT listen and won't take cover, or take any precautions for safety because we will have been conditioned that it's nothing but rain. This isn't the first time they have done this. It happens frequently. They abuse their air time. They are a danger to the people of North Alabama.

______Ticket: # 3204611 - commercials on cable and broadcast tv Date: 4/20/2019 8:56:36 AM City/State/Zip: Harvest, Alabama 35749 ______Description There are an excessive amount of commercials on tv. This has become increasing frustrating and irritating. Watching tv is not enjoyable.

______Ticket: # 3208987 - Billing Issues Date: 4/23/2019 2:38:56 PM City/State/Zip: Gulf Shores, Alabama 36547 Company Complaining About: Mediacom ______Description Consumer received a bill and noticed 2 extra charges on her bill and she did not give permission for anything to be add to her account. Consumer said it was for Starz and Show Time at $10 each a month plus taxes. Consumer did not order these add-ons. Consumer wants these taken off and credited for $45. ***CTR402***

______Ticket: # 3218211 - obnoxiously loud commercial Date: 4/26/2019 11:59:33 PM City/State/Zip: Madison, Alabama 35756 ______Description the commercial is on At&t's direct tv now service. the commerical is significantly louder than normal programming or other commercials. The commercial is about their app

______Ticket: # 3219175 - Direct TV Date: 4/28/2019 2:03:29 PM City/State/Zip: Gadsden, Alabama 35903 Company Complaining About: Directv ______Description (b) (6)

______Ticket: # 3220437 - Billing Issue Date: 4/29/2019 1:37:55 PM City/State/Zip: Gadsden, Alabama 35901 Company Complaining About: Comcast ______Description Comcast came in November to do security check Comcast said that the cable from pole was bad , which was making the tv and internet freeze up.Comcast came out and fixed the pole and they charged the consumer 2 times for them coming out and fixing an issue that was due to Comcast not the consumer Comcast said there would be no charge for these tech issues both issues came to $74.08 more and as well as $60.00 which the consumer did pay . The consumer wants this resolved by the provider living up to what they said they would honor and credit the consumer $60.00 ***CTR403-Phone***

______Ticket: # 3222120 - Cabke bill Date: 4/29/2019 10:30:15 PM City/State/Zip: Hueytown, Alabama 35023 Company Complaining About: AT&T ______Description I switched from DirecTV to uverse and am being charged more than what I was told when I ordered u verse. I am being charged early cancellation from DirecTV and that's false. U verse said my activation was waived and that was false. They also said my bill would be less than 150 and that's false. I would like my calls pulled and listened to, I was trying to get cheaper service and seems this is worse.

______Ticket: # 3230748 - AT&T uverse bill Date: 5/3/2019 9:55:34 AM City/State/Zip: Fultondale, Alabama 35068 Company Complaining About: AT&T ______Description I joined at&t uverse in March of 2017 after being charged way to much for direct tv. I was told for tv and internet my bill would 103. I asked if it would ever increase and I was told no. Now I received a bill for 181. I called and at&t said my promotion ended but in the beginning I was told I wasn’t signing up under promotion I would always pay 103.

______Ticket: # 3231929 - Harassment closing account Date: 5/3/2019 3:05:04 PM City/State/Zip: Luverne, Alabama 35049 Company Complaining About: Directv ______Description Contract up. Closing account. Charges doubled. Phone call to 3rd world. I was threatened and harassed. Sent back equipment in their box. Attached tracking #. Stating I did not return. Too bad. I must pay. This is insane. ATT is out of control. Please help.

______Ticket: # 3233264 - Cable and internet outage for 24+ hours Date: 5/4/2019 12:32:30 AM City/State/Zip: Birmingham, Alabama 35206 Company Complaining About: Spectrum ______Description I am a customer with spectrum cable on 5/2/2019 I lost service I called them several times within the 24 hour period and was told that there was a outage in my area. As of tonight at 11:25 PM I still have no service. I just paid my cable bill last week. I pay to much for these services to not be able to watch television within that time period. When I say pay to much my bill has jumped from $127.00 to $179.00 this is ridiculous.

______Ticket: # 3233310 - Dangerous Situation Date: 5/4/2019 3:16:10 AM City/State/Zip: Huntsville, Alabama 35811 Company Complaining About: Comcast ______Description A Comcast wire is now dropping between mine and my neighbors yard, and has been like that for now going on 71 days! I have reached my point of frustration in calling, visiting store, talking to sales reps. I don’t even have Comcast, and neither does my neighbor. We don’t know where the cord came from. I want it removed before I sue for it being a safety hazard.

______Ticket: # 3237460 - JUUL ads on TV is illegal Date: 5/6/2019 1:41:08 AM City/State/Zip: Nowhere, Alabama 80229 Company Complaining About: AT&T ______Description I thought it was so, that tobacco advertisements are not allowed on television anymore. JUUL is a tobacco, nicotine company. These ads should be taken off television immediately. Clean it up, someone might get sued.

______Ticket: # 3237627 - False termination fee Date: 5/6/2019 7:15:40 AM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: AT&T ______Description I was told by representative of AT&T that I was not entering into a new contract upon equipment upgrade yet I am being charged a fee for early termination. I have spoken to AT&T on numerous occasions and been told that it would be taken care of. This has been going on since early January and I keep getting passed back and forth between Direc Tv and AT&T. The latest excuse I have been given is that it has to go in front of a board. I still have internet service with them but it keeps getting interrupted due to this.

______Ticket: # 3246991 - Pricing Date: 5/7/2019 1:21:56 PM City/State/Zip: Tuscumbia, Alabama 35674 Company Complaining About: Comcast ______Description Channels we have had for seven years have been removed and their excuse is we should not have been getting them in one phone call. The next phone call it was because they had been moved to a higher package. Also increased cost and told me the package I was on wasn’t available anymore and now want me to pay for a box that was included in the package.

______Ticket: # 3255457 - Weekly emergency test Date: 5/9/2019 12:51:54 PM City/State/Zip: Cullman, Alabama 35055 Company Complaining About: AT&T ______Description Could you NOT conduct your stupid weekly tests during the middle of severe thunderstorms? We have a line of storms, thunder, lightning and many areas under weather advisories. Conducting an emergency test at such times is idiotic, leads to confusion and frightens people. Living in a tornado prone area is stressful enough. This is government incompetence at its finest.

______Ticket: # 3255807 - false information from DirectTV representative Date: 5/9/2019 2:03:14 PM City/State/Zip: Austin, Alabama 78704 Company Complaining About: AT&T ______Description On two occasions a different DirectTV representative told me ther would be no early termination fees for canceling my account. Received the bill this week and was charged $190 for early termination fee. Spoke with a representative and then three different "supervisors" and was told "too bad , contract said there would be a cancellation fee". Was told the conversations with the agents who said no cancellation fee were recorded, but that didn't matter.

______Ticket: # 3256507 - Early termination fee unfair due to incorrect billing by Directv Date: 5/9/2019 4:10:04 PM City/State/Zip: Bay Minette, Alabama 36507 Company Complaining About: Directv ______Description (b) (6)

______Ticket: # 3260338 - Attn: whom it may concern in media Date: 5/11/2019 9:48:44 AM City/State/Zip: Los Angeles, Alabama 90014 Company Complaining About: Assurance Wireless ______Description Hello this is Boh with Bohinventing. World famous inventor (@bohinventing). I am writing to complain about the lack of media & attention paid to my online petition (#corehyperdrive). I have almost 1,300 votes, from both international, global, and California residents. How long do I have to wait? How many signatures are required just to inform the public?

______Ticket: # 3260576 - CNN is knowingly Broadcasting False News about Russian Hacking and Collusion. Date: 5/11/2019 12:01:50 PM City/State/Zip: Bessemer, Alabama 35022 ______Description CNN is knowingly broadcasting false information about the President of the United States collusion with Russian Hackers despite failing to produce any evidence to support their claims. CNN is broadcasting this information with the sole intent of harming the President of the United States and his agenda for the American People. I feel CNN is intentionally broadcasting false information about the President of the United States and this is due cause for the FCC to revoke their broadcasting license.

______Ticket: # 3277280 - DIRECTTV Date: 5/20/2019 1:58:07 PM City/State/Zip: Irvington, Alabama 36544 Company Complaining About: AT&T ______Description I canceled my account with DirectTV on the 9th of April, 2019. They owe me a refund of $39.79 which I seem to be unable to get. I have been on the phone with them today and got NOTHING but the runaround. They have NO intentions of sending the money that is owed to me. In April they refused to fix the problem with NO SIGNAL.

______Ticket: # 3283641 - DirecTV - moving my installation Date: 5/22/2019 3:25:54 PM City/State/Zip: Auburn, Alabama 36830-4823 Company Complaining About: Directv ______Description See Attachment

______Ticket: # 3284815 - Undisclosed Charges Date: 5/22/2019 11:52:50 PM City/State/Zip: Florence, Alabama 35630 Company Complaining About: AT&T ______Description During a recent TV service add-on, a $149 Technician Installation fed was not disclosed to customer during consent. I have documentation showing all items billed and that is not one of them. This issue can be resolved by the company allowing me to provide my documented proof that I did not consent to this item billed.

______Ticket: # 3285328 - Service Issues Date: 5/23/2019 11:21:55 AM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: Comcast ______Description Comcast Consumers grandmother called in because she was having an issue with her services. Consumers grandmother called Comcast to get her channels back Consumers said that her grandmother was locked in to a 2 year contract without being told. Consumer received a call from comcast to see if she liked her services since she recently upgraded. Consumer told Comcast she did not upgrade the service, Her grandmother just had an issue with losing her channels. Consumer states that Comcast never told her grandmother that they were upgrading her account. Consumer said that her grandmother was supposedly told by Comcast that she authorized the upgrade through text or email, consumers grandmother does not have either of them. Consumer also said that Comcast even added extra services to her house phone plan. Consumers grandmother wants out of the contract and not owe any early termination fee’s, since she did not authorize the upgrades. ***CTR402***

______Ticket: # 3289970 - AMMEE Date: 5/24/2019 8:06:18 PM City/State/Zip: Oslo, Alabama 20850 Company Complaining About: AT&T ______Description AMMEE

______Ticket: # 3291204 - Commercial Limits Date: 5/26/2019 2:46:49 PM City/State/Zip: Montgomery, Alabama 36109 ______Description Cable network commercial slots go to those that can afford to pay them, which is good capitalism but it means the few inundate the many with their commercials. The majority of the commercials on television are for drug sales that list all of the gruesome side effects, personal injury lawyers, and insurance companies. If I were an outsider being exposed to this, I would be wondering what that society was doing. I would like to see limits on the different types of commercials so that there won't be any more monopolies., such as insurance companies are allotted 10% of the airtime, regardless of how much they can pay. Maybe more stringent ethics would assist with all of the issues of current American society (violence, indifference).

______Ticket: # 3291488 - AT&T DirectvNow Date: 5/27/2019 12:19:46 AM City/State/Zip: Tuscaloosa, Alabama 35405 Company Complaining About: AT&T ______Description The service has gone out two days in a row. No one can help me, because it is only a chat option for help. The customer service reps do not care, in fact Omer disconnected the chat instead of helping. Just add this to the long list of issues I have had with this awful company/service.

______Ticket: # 3292388 - Spectrum Cable Date: 5/28/2019 1:04:26 AM City/State/Zip: Birmingham, Alabama 35213 Company Complaining About: Spectrum ______Description I am ticket number 3162309. I have received 2 letters from spectrum cable that are almost the same letter except different people have signed the letters. My mother has received a letter from spectrum accusing my dead father of adding services through remote. My father has dead 15 years this August 11. I was in the hospital and Rehab from November 30 to March 11. A spectrum employee accused me on the phone of adding services on February 9. I was in rehab. My mother pays 105.00 every month. This is what she has paid before. She refuses to pay for services she did not ask for or request. They are wanting her to pay what she did not ask for.

______Ticket: # 3294333 - NBC News complaint Date: 5/28/2019 3:59:29 PM City/State/Zip: Decatur, Alabama 35601 Company Complaining About: Nbc News ______Description Postal Mail Ticket#26828 Ready For Data Entry

______Ticket: # 3302192 - ATT/Directv Interruption of Service Date: 5/31/2019 1:18:44 PM City/State/Zip: Foley, Alabama 36535 Company Complaining About: AT&T ______Description ATT/Directv is not providing NBC at this time due to a local network dispute. They refuse to offer any other way to view the channel or to offer any compensation, discounts, or other offers in lieu of this breach of contract. They also cannot commit to any compensation once the negotiations are settled.

______Ticket: # 3304884 - Loud Commercials Date: 6/3/2019 8:39:29 AM City/State/Zip: Huntsville, Alabama 35824 Company Complaining About: Wow ______Description On Sunday 6/2/2019 Fox Sports, FoxSports1, NASACAR Broadcast of the Pocono race: Received on Wow Cable Huntsville Alabama HD Channel 990. ALL commercials (including but not limited to NASCAR Gander Mountain Series, NASCAR Xfinity Series, Busch Beer, KFC, GEICO, NASCAR Salutes, RAM Truck, Progressive, Expedia, MasterChef, Mobile1, Essurance, and Busch Beans) were broadcast over 20 Decibels louder than the race broadcast.

______Ticket: # 3305111 - Billing/service Date: 6/3/2019 10:37:23 AM City/State/Zip: Anderson, Alabama 36206 Company Complaining About: Directv ______Description Direct TV/AT&T is his carrier.

They are taking money from his account every month for payment.

He has the bank statements stating the money has been taken out for his bill.

He has been with Direct TV around 10 years and never had problems with them talking the money from his account for his bills.

He received a letter saying he is 2 months behind.

He received a letter stating June 10th his service will be interrupted if he doesn’t pay his bill.

When he calls them, they keep hanging up on him or just transferring and he gets disconnected.

He doesn't want them to interrupt his service since the bill has been paid.

***CTR394-phone***

______Ticket: # 3305181 - AT&T Uverse Billing Date: 6/3/2019 10:57:02 AM City/State/Zip: Montgomery, Alabama 36106 Company Complaining About: AT&T ______Description Postal Mail Ticket#26885 Ready For Data Entry

______Ticket: # 3307590 - Billing Issues Date: 6/4/2019 9:50:23 AM City/State/Zip: Alexander City, Alabama 35010 Company Complaining About: Spectrum ______Description • I would like to file a complaint against Spectrum. • I have had issues getting channel 7 (WIYC - COZI TV) out of Montgomery, Alabama. I have contacted the station directly as well as Spectrum. The station told me that they would be fixing it, but they have not. • They have sent technicians out to my home several times to try and fix this issue. Spectrum told me that they cannot do anything because it is in independent TV station & cannot provide credits for the loss of the station because it is “not their issue”. • I have also had issues in the past with being overcharged. A representative told me I was being overcharged. I spoke to multiple supervisors & they informed me that if I sent in copies of all my old bills (for 1-2 years) they could credit me for the issues. They gave me information on where to fax the documents, then later on they told me that I didn’t need bother faxing it because they could not give but 1-2 months credit. • I do not appreciate being taken advantage of, especially when they see that I was overcharged on their end. Also, I am paying for this channel & want to be able to watch it. This channel is in included in my lineup. I would also like credits for the time I have been unable to view this channel. I would like to speak to someone in corporate to address this issue. ***CTR400-phone***

______Ticket: # 3309923 - CNN is knowingly Broadcasting False News about Russian Hacking Date: 6/4/2019 10:04:16 PM City/State/Zip: Huntsville, Alabama 35803 ______Description CNN is knowingly broadcasting false information about the President of the United States collusion with Russian Hackers despite failing to produce any evidence to support their claims. CNN is broadcasting this information with the sole intent of harming the President of the United States and his agenda for the American People.

I feel CNN is intentionally broadcasting false information about the President of the United States and this is due cause for the FCC to revoke their broadcasting license.

______Ticket: # 3315134 - Not holding up agreed payment arrangement Date: 6/7/2019 9:12:50 AM City/State/Zip: Bessemer, Alabama 35020 Company Complaining About: AT&T ______Description I set the payment arrangement through the automated system for June 13, 2019. I know because I had to confirm it twice before it submitted and then today the service was disconnected saying that it was set to the 4th even though I confirmed with the automated system that it was for the 13th.

______Ticket: # 3320405 - Indecent TV Commercial Date: 6/10/2019 5:14:58 PM City/State/Zip: Montgomery, Alabama 36111 ______Description TV ad about medication for Peyronie’s disease has men holding up several different food items which symbolize shapes of penises. The visual is too graphic for television. It’s obscene and offensive. The commercial should be removed from TV.

______Ticket: # 3320959 - Missing local NBC station due to retrans dispute in Mobile, Alabama Date: 6/10/2019 11:08:49 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description Since May 30th, NBC 15, in Mobile, AL that is owned by Deerfield Media Group that is run by Sinclair Broadcast Media has been off AT&T and DirecTV. The retrans contract ended on March 31 and Sinclair did not renew the contract. Contract disputes should not effect customers and Sinclair has a reputation of negotiating in bad faith. Please do something so that when the ABC station in my market that is owned by Sinclair is not off the air for weeks like this current dispute will be. https://www.multichannel.com/news/small-tv-stations-locked-in-retrans-dispute-with-directv

______Ticket: # 3321238 - TV cable equipment Date: 6/11/2019 9:18:05 AM City/State/Zip: Huntsville, Alabama 35806 Company Complaining About: Comcast ______Description Consumer has stated that a Tree limb was down on a Comcast/Xfinity line. City removed the limb. The line is hanging too low in her yard and is very hazardous She reached out to provider on 5/23 for them to remove line. They advised it would take 2 weeks as she is not a current customer. She was told that a work order was never established. Provider not working with consumer over the last 3 weeks. Consumer has made several attempts to have this line removed - This is very dangerous. This is a dangerous issue. Consumer wants Comcast to remove this line immediately. ***CTR 392-phone***

______Ticket: # 3322475 - NBC 15 (WPMI) not available on AT&T fiber service in Mobile, AL Date: 6/11/2019 3:06:40 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description Since May 30th, Deerfield Media owned WPMI has been off AT&T and DirecTV due to an expired retrans agreement of March 31, 2019. Why is President Trump on June 3rd getting involved in contract negotiations and tweeting to drop AT&T service because of his dislike of CNN (https://twitter.com/realdonaldtrump/status/1135499002626154496). He has a history of supporting Sinclair Broadcasting since the Tribune merger https://www.washingtonpost.com/blogs/plum-line/wp/2018/04/02/why-trumps-support-for-sinclair- broadcasting-is-so-concerning/?noredirect=on&utm_term=.885dee982345. It is huricane season and one of the Gulf Coasts major networks is off the air to customers using AT&T Fiber. Why is this allowed by the FCC?

______Ticket: # 3323015 - Sinclair Broadcasting & AT&T/Direct TV dispute Date: 6/11/2019 5:04:16 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Directv ______Description I live in a market where Sinclair Broadcasting and AT&T/Direct TV have decided to punish the consumer by refusing to come to an agreement regarding the NBC affiliate WPMI. This has been going on for 2 weeks. The consumer is being used as a pawn. We do not have access any NBC programming. It doesn't appear that an agreement is on the horizon. This needs to be resolved. I am calling the advertisers in hope they will pull any advertising. This is a ridiculous game that Sinclair Broadcasting and AT&T/Direct TV are playing. What a shame. Please feel free to call or contact me. (b) (6)

______Ticket: # 3324968 - Local tv signal overrun by another tv signal at the other end of the state. Date: 6/12/2019 2:38:57 PM City/State/Zip: Mobile, Alabama 36689 Company Complaining About: Alabama Public Television ______Description I live in Mobile, AL, for the past two weeks, I have not been able to watch my local Fox station (WALA, Fox, channel 10) because their signal is being overrun by WBIQ (APT, Channel 10, Birmingham, Alabama). We already have an Alabama Public Television station based in Mobile (WEIQ, channel 42).

What is going on? Why is my local Fox station being overrun by a TV station in Birmingham? I thought something like this was not allowed to happen. Can the FCC help resolve this?

Thank you for your time.

(b) (6)

______Ticket: # 3326943 - Dish Network Complaint Date: 6/13/2019 11:56:22 AM City/State/Zip: Hancevillle, Alabama 35077 Company Complaining About: Dish Network ______Description Consumer has dish he has been with them for 10 years He has never been late on his account because it draws from his checking account In January 8 2018 someone called from Dish and said they have called too much and they are cutting off their service Dish said they called and talked to the wife in January 8 2018 They called him back on June 12, 2019 and said that they were cutting him off They said on July 2nd they are going to shut his service off due to him calling into Dish too much He said he has not missed a payment because it is drawn from his back account They are saying that because he has called in too many times to complain that the consumer has cost them money.

Carrier will cut off Dish Network service on 7-2-2019. Carrier will send a box to return equipment. Consumer's brother in law making the call to Dish Network when he have a issue with service. Consumer is the account holder. Dish Network claim they consumer on January 2018 that access calling will cause their service to be cut off. Consumer call Dish Network n January 2019 to have this name off the account for his brother in law. Consumer have a sick wife, but still want to keep his Dish Network Service. Consumer pay his TV bill on time each month. Consumer sign a 2 year contract with Dish Network last month.

______Ticket: # 3330492 - AT&T Biling Date: 6/14/2019 3:58:17 PM City/State/Zip: Arley, Alabama 35541 Company Complaining About: AT&T ______Description AT&T has not my billing correct in over a year. I have had three cell phones with them for year, I also switch to direct tv the first week of april which has compounded my billing problems. Between discounts and rebates that were not applied, Two or three different billing totals every month.

______Ticket: # 3330529 - DISH Monopoly in Satellite Industry Date: 6/14/2019 4:07:11 PM City/State/Zip: Southside, Alabama 35907 Company Complaining About: Dish Network ______Description DISH and DIRECT TV have a monopoly on satellite television.

DISH sees nothing wrong with charging their customers for repairing the equipment that DISH owns. DISH stated that their customers are "leasing" the equipment. That is NOT true. If you were to ask their customers if they are leasing the box and satellite dish, they would say they are paying for television programming delivered to the customer through DISH's equipment. It is DISH's responsibility to keep their equipment operating correctly. DISH said it is "the industry standard" to charge for service calls. DISH (and Direct TV) are "THE INDUSTRY". This monopoly has decided they can just pass service call expenses to the customers (if nobody complains), and make more money. I say this monopoly should be investigated for illegal trade practices. The following is a reply I received from DISH:

You continue to express concern that DISH Network charges a fee when a technician visit is required.

Because the equipment is leased, we will replace it at no cost to you; however, shipping and/or technician fees may apply.

A technician visit is scheduled when we are unable to resolve a technical issue by phone. The starting cost of this visit is $95.00. As previously advised, this is a standard industry-wide practice. We regret that you do not agree.

Customers have the option to enroll in our DISH Protect Silver which reduces the cost to $10.00 instead of $95.00. This plan also provides the customer with free shipping on any equipment that needs to be exchanged.

Even if the equipment is "leased" as DISH claims, the customers DO NOT OWN THE EQUIPMENT. Therefore, the customers should not be required to pay for service calls on equipment they do NOT own.

I would hope you can look into this gross misuse of power by DISH and DIRECT TV (monopolies). Thanks.

______Ticket: # 3333720 - Xfinity comcast overcharging and charging when no services received Date: 6/17/2019 2:31:55 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: Comcast ______Description Reported no tv service to comcadt several times a month for over 6 months. They quote sent signals but the tv service would never work and couldnt warch cable. After 6 months i got them to finaly come out. They found bad cable they laid outside. I was told theyd credit my account for all cable related charges for those months.. neber received. I then told them im not paying anything else until it gets fixed an i receive my h7ndreds in credits. Instead i received another bill with increased charges. I then told them i cancel my account after they cut my service to my home to firce me to pay.. they then trid to bill me for several months when i cancelled and had no services

______Ticket: # 3338924 - Inappropriate programming Date: 6/19/2019 1:03:10 PM City/State/Zip: Sunnyside, Alabama 20854-1234 Company Complaining About: AT&T ______Description Do not put a Spanish language on American channels specifically CNN and ny1 spectrum said to contact you commercials in Spanish do not belong on American channels it's bad enough they're invading our country people who don't speak English are not watching American channels

______Ticket: # 3339884 - Vizio Smartcast Hulu Date: 6/19/2019 4:34:51 PM City/State/Zip: Mobile, Alabama 36608 ______Description Commercial volumes are 75-150% louder than the show.

______Ticket: # 3340025 - AT&T Uverse Complaint Date: 6/19/2019 5:05:27 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description AT&T Uverse went in to negotiation with NBC and could not reach agreement. Cut off the TV channel. Consumer enter into AT&T Uverse agreement because they offer local TV channels. Consumer never saw statement that TV station will be cut off Consumer requesting for credit since he can not see NBC from his cable TV package.

______Ticket: # 3342990 - Landlord Removed satellite dish without permission. Date: 6/20/2019 5:42:17 PM City/State/Zip: Sylacauga, Alabama 35150 Company Complaining About: Spectrum ______Description I live in an apartment complex. The property owner entered into an exclusive agreement with a cable TV and internet provider (charter communications) and is forcing all tenants to use the service with no alternatives while also raising rent to cover the cost. My DirecTV satellite dish (which had been installed for a year and a half) was removed without my consent and was not returned to my posession.

______Ticket: # 3343585 - Missing Channels Date: 6/21/2019 7:48:48 AM City/State/Zip: Birmingham, Alabama 35242-4415 Company Complaining About: Spectrum ______Description Missing Channels. Tuning adapter was added and cable card replaced with no change. Spectrum pointed me to TIVO. Things were fine for 2 years and something suddenly changed. After 4 tech. visits and multiple calls to customer service, Spectrum has no solution except to direct me to TIVO to avoid their own responsibility.

______Ticket: # 3343784 - Non-Access to WPMI-TV Mobile, AL Date: 6/21/2019 9:56:24 AM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: AT&T ______Description I have not been able to get acess to WPMI-TV NBC-15 for about 30-days now. The station says this is because of a contract dispute with AT&T and Direct-TV. I have a digital antenna at home and cannot get WPMI-TV on the local digital antenna. It is not fair that I am paying AT&T monthly for access to this local WPMI-TV station and have not received service. This what need to happen: (1)The FCC should become the arbitrator in this contract dispute and resolve it immediately. There are thousands of AT&T/U-Verse subscribers in the Mobile, AL area who have not had service in 30- days, thereby paying millions of dollars for service they did not receive. (2) The FCC should force AT&T to reimburse its subscribers for loss of this service.

______Ticket: # 3344110 - Spectrum/Charter non-support for third party DVR - TIVO Date: 6/21/2019 11:18:01 AM City/State/Zip: Birmingham, Alabama 35242 Company Complaining About: Spectrum ______Description I have a TIVO DVR. Spectrum in local area uses Switched Digital Video (SDV), to increase throughput on existing infrastructure. SDV channels are not continuously transmitted but are instead mapped on request into a common area with a dynamic frequency assigned at request. The 2 way conversation of request/frequency notification is performed by the Spectrum Set Top Box (STB). The TIVO DVR does not support 2 way conversation and requires an additional piece of equipment supplied by Spectrum, a tuning adapter, that provides the functionality. I have approx. 40 channels not supported by the tuning adapter. Spectrum has informed me that since their STB receives them their process is working as designed and they will not make required channel mapping changes to support the TIVO/tuning adapter, although I am paying for the channel availability and renting their equipment, the tuning adapter. Spectrum should make required changes to support tuning adapter channel availability.

______Ticket: # 3346874 - ATT Date: 6/22/2019 9:31:26 PM City/State/Zip: Athens, Alabama 35613 Company Complaining About: AT&T ______Description ATT made an appointment at 7:30 in the morning on June 21 between 2-4pm. The technician called AT 4pm to say he wasn't aware he was to come and wanted me to reschedule as he wanted to go home. I said no I waited all day. He show up an hour late and checked NOTHING but the tape I made and my cell phone pics to which he said he didn't know when those were made as if I lied about it. I can't change a picture on my iphone date nor time if I wanted to. So call me a liar and he was standing doing NOTHING. He checked NOTHING inside nor out so I asked him to leave and called ATT. I was mad I won't lie and I cussed I was so mad. Not proud of that I seldom lose my cool. The Customer Service person stayed on phone I'd say without looking nearly an hour. So they rescheduled for today (Sat June 22 between 4-8pm. No one called no one showed up I wasted my entire day AGAIN. So I'm on the phone NOW with customer service who says "the appointment window is now closed". No call or anything the the heck! So I asked for a supervisor and 17 min later they came to the phone. He claimed NO ONE PICKED UP THE TICKET nor did they call because the SYSTEM didn't give the ticket out and he had the nerve to ask me how could he help! Unbelievable! So now he 'claims' they will come Monday between 4-8 (3 days to get help I'm not sure if anyone will come). He also said the technician that called me a Liar claims he checked outside before coming inside and found nothing wrong. That (on my life) IS a lie. I watched him drive up since he was more than an hour arriving AFTER the appointment time. He parked came to door put on his booties and never checked ONE SINGLE THING period. May God kill me with the lightening outside if I'm lying. So this Supervisor tonight (Ray) says on his side he can't see an issue. Yet I taped problems the entire day including now. I pay my bills, never late and THIS is how I'm treated. I WOULD like someone to please please help me follow through with this issue. This isn't right. I cussed yes (not proud) but no one makes me madder than someone saying I'm lying about something and that IS customer service. They don't even care they got me so upset last night I hyperventalated crying and passed out. I had an even NICE temper today on the phone and again they imply nothing is wrong on their end when I've taped all day. What kind of people are these. Seriously. I would change companies if I could truly I would. But the local options are worse (in online reviews anyway). But I pay my bills and this should NOT be happening. Please help me.

______Ticket: # 3348213 - Service/Billing Date: 6/24/2019 12:59:16 PM City/State/Zip: Morris, Alabama 35116 Company Complaining About: AT&T ______Description AT&T was his carrier.

He had TV and the Internet with them.

June 26th his bill is due for July and the amount of $182.32

He cancelled his service with AT&T and returned his equipment to the UPS store on June 24. 2019.

The UPS store number is 6486.

They return reference numbers are (b) (6)

Resolution:

He doesn't want to pay July's bill for $182.32 when he cancelled and returned the equipment on June 24, 2019.

***CTR394-phone***

______Ticket: # 3348721 - TV Date: 6/24/2019 3:02:56 PM City/State/Zip: Midway, Alabama 36053 Company Complaining About: Dish Network ______Description Over billing the customers I have spoken with Dish regarding these problems vis e-mail and telephone. TVs blanks on and off, I get complete signal lost and or local channels interruptions. I have complained about the services they say unplug the tv from plug or press the reset button. It doesn't work. This is aggravating. I have had 2 techs to visit, i say maybe the wiring needs to be changed, it has been three years since I been here. I have had enough. Please help me.

______Ticket: # 3353454 - Cable Cancel Issues Date: 6/26/2019 10:24:08 AM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Directv ______Description Due to my cable service being unreliable and then ceasing to work at all, I called Directv (ATT) to cancel. I was told that due to their billing systems being in a transition period, they could not access my account to cancel service/close. I called back once a week after that and was told the same thing repeatedly. This entire time, I am paying for services I am not receiving because they cannot access my account to close it. Once I finally reach them at a time when my account is no longer "under maintenance," I am told that they will be removing the balance from my account and closing my account/apologize for the inconvenience. All is great. I have now had 4 conversations regarding the balance that was never removed and am receiving communication that the $181.73 on my account is passed due. I am having no luck getting this resolved.

______Ticket: # 3354338 - ATT-DirectTV Fraudulent Charge After Service Cancellation Was Confirmed Date: 6/26/2019 1:47:59 PM City/State/Zip: Heflin, Alabama 36264-5955 Company Complaining About: AT&T ______Description On Thursday, March 7, 2019, I called ATT/DirectT Customer Service to cancel my service. I was no longer under any with DirectTV. Andy, the Customer Service rep for ATT/DirectTV, confirmed that my service would be cancelled 3/8/2019 because this date ended the current billing cycle. He stated I would not be charged beyond my service termination for the upcoming month because I had terminated service before the next month billing cycle began. My confirmation # for this recorded call was (b) (6) . However, on 3/8/2019, when I received my email instructions to return equipment, the end of service date stated was 4/5/2019. Then at 1:01 AM CT on 3/10/2019, I received another email stating my credit card would be charged $190.47 on 3/13/2019 for the upcoming month, after I had confirmed cancellation. On 3/10/2019, I again called ATT/DirectTv customer service and spoke with Tiffany. My purpose was to avoid having my credit card incorrectly charged for another billing cycle after my termination date 3/8/2019 had already been confirmed. Tiffany researched my account and confirmation number, and confirmed her records showed my service termination request date was 3/7/2019 -prior to the next billing cycle. She apologized and told me that ATT is aware of this issue and advised that I write ATT Customer Service to help resolve this matter. She also noted that the CS conversations with me are recorded so that ATT can review these conversations. In good faith, I called and confirmed termination of my ATT/DIRECTv service prior to the beginning of another billing cycle. This recorded call confirmation was (b) (6) . I also disputed this charge with my bank, Wells Fargo. They contacted the merchant and sent me a letter confirming that they had contacted the merchant (ATT/DirectTV) who had agreed and resolved the dispute, resulting in a permanent credit of $190.47. Wells Fargo-ATT/DirectTV confirmation number where ATT/DirectTV agreed to permanently resolve the disputed charge is (b) (6) When I continued to receive harassing emails from ATT, I again called their customer service. On 6/7/2019, I spoke with a CS rep named Kim who told me she could see in my file that “someone” had gone into my account records and changed my cancellation request from 3/8 to a later date in April. She then transferred me to another CS rep, who put me on hold for 1 hour, 20 minutes because she did not know how to address my call and said she was elevating my issue. I stayed on the call until she dropped me. I then called back and spoke with another CS rep who told me the company was trying to deal with "incompetent" employees who did not know policy. He said I had been given incorrect information and that the billing cycle had already begun when I called to cancel- contrary to all CS reps prior. He told me he would research my case and follow up with email in a week. I never heard from him again. Instead, the harassing emails from ATT stating I needed to pay or they would turn my account over to a collection agency and credit reporting agencies. To solve my problem, ATT/DirectTV needs to act in GOOD FAITH to honor my termination request. I have confirmation #s where their CS reps stated I was ending service prior to the beginning of a new cycle and that "someone" had falsely changed my original service termination date. CEASE and DESIST sending threatening emails, and honor their agreement confirming with my bank Wells Fargo April 2019 that the disputed charge was reversed, not owed by me.

______Ticket: # 3354723 - Inequitable Billing for Similar Services Date: 6/26/2019 2:49:25 PM City/State/Zip: Birmingham, Alabama 35205 Company Complaining About: Spectrum ______Description In the last few years the price I pay for my service package basic cable/telephone/internet has continued to increase. I have called Spectrum several times to request promotional packages and specials that would decrease my monthly bill but I am routinely denied. I know others who have received promotional pricing upon request, even though they have more services and features, and pay far less that the price I am charged. I realize that promotional pricing is at the discretion of the company but it seems that senior citizens pay more than other customers. Perhaps Spectrum regards senior citizens are expendable customers, who are less likely to leave or are far less vocal. I am requesting a review of my current bill and customers who have similar services to determine equity in the billing structure of Spectrum.

______Ticket: # 3356794 - Direct tv Date: 6/27/2019 11:44:08 AM City/State/Zip: York, Alabama 36925 Company Complaining About: Directv ______Description I’ve been having issues no one has contacted me back I’ve been calling since Mon they said someone will return my call nothing I suspended my service for 6 months it’s still on I asked about my promotion the lady told me I still have a couple months I check my bill my promotion ended ask for a supervisor she tells me Oo I can help you you have to unsuspend your account but then she says Oo well you have to have an active account for 2 months really after you told me to un suspend my account then I say well I’m just going to cancel and she tells me that would be your best bet really after being a customer with att for over 10 years I was shock but before then when I was telling her my tv was still on she tells me she don’t know how mayb your husband isn’t at home or he’s watching someone’s tv really how do you even fix your mouth I have yet to still be contacted

______Ticket: # 3361736 - Wrong bill by ATT U-Verse Date: 6/29/2019 12:37:11 AM City/State/Zip: Owens Cross Roads, Alabama 35763 Company Complaining About: AT&T ______Description I signed up for promotional U-Verse and my bill was X amount. ATT after three months charged about 40 percent more. I called at least six times - three promised to fix it - three you couldn't understand. One hung up. Another said she couldn't switch me to a supervisor. Finally, someone said my overcharge was fixed and they sent me a review of my new bill, which is still $40 too much. This was the week of June 24-28, 2019.

______Ticket: # 3365506 - Cursing on WWE Date: 7/1/2019 8:25:37 PM City/State/Zip: Madison, Alabama 35758 ______Description During tonight's live episode of Monday Night Raw, one of their announcers screamed Holy Sh*t into their mic. This should have never made it on air. They have several children who watch their programming. I want WWE to be fined and censured for this profanity.

______Ticket: # 3371174 - Directv blacked out local station 42 in my area Date: 7/4/2019 3:49:31 PM City/State/Zip: Cullman, Alabama 35057 Company Complaining About: Directv ______Description (b) (6)

______Ticket: # 3371178 - Direct TV removed channels 5 and 15 Date: 7/4/2019 3:57:59 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: Directv ______Description Direct TV removed our channels 5 and 15 and did not even inform us of doing so.

______Ticket: # 3371245 - Removal of three local channels Date: 7/4/2019 5:28:17 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: Directv ______Description 4 plus weeks ago we lost NBC local and WPMI local. Only explanation was “in discussion”. This morning....cbs is pulled. Called direct tv. No useful information. Demanded a credit. $10 was offered as a one time courtesy...."we typically don’t even do that”. Ridiculous. Still billing me the full amount. Stuck because cell, home phone and internet are all tied together.

______Ticket: # 3371287 - Very loud commercials Date: 7/4/2019 5:59:12 PM City/State/Zip: Madison, Alabama 35757 Company Complaining About: Directv ______Description ((b) (6)

______Ticket: # 3371405 - DirecTV Local Programming Date: 7/4/2019 9:13:46 PM City/State/Zip: Anniston, Alabama 36205 Company Complaining About: AT&T ______Description DirecTV is no longer carrying one of the local broadcast stations on my package. I was under the impression that DirecTV is required by law to carry all local broadcast stations.

______Ticket: # 3371465 - Lost channels Date: 7/4/2019 11:47:10 PM City/State/Zip: Andalusia, Alabama 36420 Company Complaining About: Directv ______Description I'm unhappy about losing channels 5 and 15 with our service provider. We were also not notified by Directv of this change.

______Ticket: # 3371704 - Direct TV /AT&T Date: 7/5/2019 10:23:36 AM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description Direct TV has removed our local CBS & NBC channels, we can no longer receive local news and weather or national news for that matter. This is hurricane season and we live on the Gulf Coast, is it really smart to leave us without our local channels?

______Ticket: # 3373558 - Direct TV cancelling Channel 5 CBS and Channel 15 WPMI Date: 7/5/2019 10:28:23 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: Directv ______Description I’m very aggravated because as the customer I was never told we’d be losing these channels and yet my bill is the same price. I paid extra for those channels. These are my local channels of where I live so I can get daily news. I appreciate your help in solving this issue.

______Ticket: # 3373622 - Not Offering Local Channels on Directv (Channels 5&15) Date: 7/6/2019 12:23:23 AM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description I need my Channels (cbs & nbc) back available as originally stated in my package contract. Was told by Directv that they would only be unavailable for a couple days to one week and that no discounts could be given at this time. No discount and they are the ones breaking contract, not given the channels they listed in the package agreement. Bring back my channels and give refund.

______Ticket: # 3373910 - Local broadcast channels not being carried Date: 7/6/2019 1:09:11 PM City/State/Zip: Spanish Fort, Alabama 36527 Company Complaining About: Directv ______Description Hello: I am a DirecTV subscriber because I have no other option. My local NBC affiliate (WPMI) has been off the air since May 31, 2019. Now my local CBS affiliate (WKRG) is not being carried either.

I am frustrated because I cannot receive the content of these channels. I am also frustrated because DirecTV charges me for local channels but will not credit my account. They say it is not their fault.

Neither WPMI, WKRG or DirecTV are serving the community.

I think they need some type of FCC intervention.

Thank you. (b) (6) Spanish Fort, AL.

______Ticket: # 3374666 - AT&T uverse Date: 7/7/2019 3:31:13 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description We have been with ATT for years. They have dropped out local NBC and CBS affiliates. This was done without notice. They have no plans to put them back on their service. These stations are not pay services and we should have access to them.

______Ticket: # 3374747 - Lost channels Date: 7/7/2019 5:30:14 PM City/State/Zip: Calve, Alabama 36513 Company Complaining About: AT&T ______Description Without any warning they took off CBS &NBC

______Ticket: # 3374974 - Non-Access to WKRG-TV CBS Date: 7/7/2019 10:53:58 PM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: AT&T ______Description In addition to not having NBC-TV access, AT&T/U-Verse Customers in the Mobile metro area does not have access to WKRG-TV as of July 2, 2019. With WKRG-TV gone, there is no major network coverage of the Mobile, AL metro area. The ABC-TV Station in Pensacola traditionally does not cover the Mobile area. This is unfair to AT&T/U-Verse customers in the area, who are paying also for access to WKRG-TV and WPMI-TV. Customers know that every business survives by making money, but the battle between Nexstar, Deerfield Media (Sinclair Broadcasting) and AT&T is ridiculous. The FCC need to do something to stop this. The 2019 Hurricane season is active, and this area is missing two of its main news/weather outlets. This can become a serious life or death issue should a major storm hit the Mobile metro area in the next 30-days.

______Ticket: # 3375040 - DirecTV - paying for channels I am not getting Date: 7/8/2019 6:45:08 AM City/State/Zip: Gulf Shores, Alabama 36542 Company Complaining About: Directv ______Description My NBC channel has not worked in over a month, I lost CBS channel last week - all due to contract issues with DirecTV and its providers - or something like that. However, I am paying for these channels, but DirecTV does not think it is necessary to give me a discount for something I am paying for but not getting. They are billing me for something they cannot give me - that is illegal. If I have a contract and cannot cancel they say, then they are in contract with me to provide what they said they would. They are in breech of contract! NO FAIR - the whole situation!

______Ticket: # 3375188 - TV - Local Channels Date: 7/8/2019 9:38:23 AM City/State/Zip: Gulf Breeze (florida), Alabama 32561 Company Complaining About: AT&T ______Description ATT is unable to negotiate with Nexstar and I've lost my local channels. ATT will not credit my bill for the loss of my local channels which I rely on for emergency information. We are coming into hurricane season. This monopoly MUST be STOPPED!!!.

______Ticket: # 3376157 - TV issues Date: 7/8/2019 1:43:09 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Directv ______Description Consumers provider is Direct TV. She has been unable to reach them to discuss issues she has been having with her service for several months. Consumer wants to be contacted by corporate as soon as possible. ***CTR 392-phone***

______Ticket: # 3376759 - No CBS nor NBC in Area Date: 7/8/2019 3:43:15 PM City/State/Zip: Mobile, Alabama 36685 Company Complaining About: AT&T ______Description Nexstar , Deerfield Media vs AT&T contract disagreement. I can not watch the News and we have a Tropical Depression in the Gulf.

______Ticket: # 3377300 - Bill change Date: 7/8/2019 5:54:27 PM City/State/Zip: Calvert, Alabama 36513 Company Complaining About: AT&T ______Description On FEBRUARY 14 someone changed my package without my consent. When I talk to att/ directv they said my package was no longer available. It went from $75.70 to $132.55. I never changed anything.

______Ticket: # 3378103 - uncredited cable charges by Spectrum Date: 7/9/2019 8:30:33 AM City/State/Zip: Gardendale, Alabama 35071 Company Complaining About: Spectrum ______Description I closed my cable account with Sectrum on 6/17/19. On 6/21/19 my bill ran and they charged a full month of cable as well as internet and phone for time period of 6/21/19 to 7/20/19. I also closed the internet/phone account on 6/26/19. When I inquired about charges I was told cable was in error and would be credited but all other charges would have to be paid b/c of new cycle billing no credits would be give. It is now 7/9/19 and I have been told by 3 different reps I would get the credit for cable but have yet to do so. For some reason it was only to take 24-48 hours but is taking days/weeks. I believe they think I will pay it and go on, but not unitl this part of the credit is applied.

______Ticket: # 3378661 - Problems between ATT Uverse and Sinclair Communications and Nexstar Communication Date: 7/9/2019 11:41:17 AM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description For over two months in the Mobile Alabama market, ATT Uverse has NOT provided either the NBC local affiliate or the CBS local affiliate. All parties are blaming each other, leaving the public hanging in the balance.

______Ticket: # 3379993 - Directv loss of affliates Date: 7/9/2019 4:16:39 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Directv ______Description The NBC affiliate, WPMI TV and CBS affiliate, WKRG TV have been dropped by Directv and Uverse. The apparent issue, contract money. These companies should be force to keep channels on air. Our local news coverage has diminished and this is hurricane season. Public safety should come first.

______Ticket: # 3380943 - AT&T complaint Date: 7/9/2019 10:28:58 PM City/State/Zip: Saraland, Alabama 36571 Company Complaining About: AT&T ______Description On June 20, 2019, I contacted AT&T to transfer my existing services from one residence to a new residence. Instead of the transferring those services, a new account was created by AT&T without my authorization and services that I did not order were installed at my new residence. I contacted AT&T to correct the matter, in particular asking them to remove a satellite dish which was installed at my new residence in error. After several unsuccessful attempts to resolve this issue, I ultimately decided to cancel both accounts. I have made the final payment on the original account and was told I would not be charged for the account opened in error. As of July 9, 2019, not only has the satellite dish not been removed but AT&T is billing for the services on this account which I did not authorize. AT&T has admitted its error and I feel fair resolution is the satellite dish to be removed by AT&T and there should be no charges associated with this account.

______Ticket: # 3381525 - Cable/Phone Outage due to "system update" Date: 7/10/2019 10:55:12 AM City/State/Zip: Decatur, Alabama 35601-4036 Company Complaining About: Spectrum ______Description consumer has an issue with spectrum consumer said they had an "update" that started at 12 all TV service is down and its been 8-9 hours later and do not have service they give her a small credit they have gotten worse when it comes to taking care of their customers she has cable and phone it took them over a year to fix her TV from breaking up Consumer wants Spectrum a credit for all the time her service has been off and as well as for them to turn their services back on. She as well wants there to be a supervisor in her area.

______Ticket: # 3383816 - AT&T U-verse/Nexstar Date: 7/10/2019 6:51:54 PM City/State/Zip: Calera, Alabama 35040 Company Complaining About: AT&T ______Description Because of the feud, I have lost my local CBS affiliate. The options that I have to obtain CBS (over- the-air antenna or steaming service) requires spending additional money. I already pay AT&T so I don’t feel that I need to be out additional money.

______Ticket: # 3383907 - Billing Incorrect Date: 7/10/2019 7:30:31 PM City/State/Zip: Athens, Alabama 35611 Company Complaining About: AT&T ______Description I have had problems with my bill with U-Verse for months now. Every time someone says there going to correct it, no one corrects it. Having fees on my bill that I’ve asked them to remove. This all has been going on for now 4 months Afternoon promising. I have had a rude person lie to me saying there from corporate office, etc. Please this issue needs to be fixed!

______Ticket: # 3384057 - Att Direct TV and U-verse not Carrying 2 Local TV Channels Date: 7/10/2019 9:11:00 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description Att is not carrying both the CBS and NBC affiliates in Mobile, AL. Now there is a a strange tropical storm brewing just off our coast and all Att customers are denied access to 2 local channels. This is not only frustrating but could be dangerous to viewers in the area. I pay over $100 a month for TV and am furious about not being able to receive what is free TV. Please make the parties agree to give this area access to these channels. Also, what about all the local advertisers who paid for ads that won’t be viewed Att customers. I don’t know who wants to be paid by whom but they should not be allowed to black out local stations, especially during hurricane season with a hurricane threatening the area.

______Ticket: # 3384637 - Direct TV billing Date: 7/11/2019 10:53:41 AM City/State/Zip: Birmingham, Alabama 35205 Company Complaining About: Directv ______Description Consumer switched from Direct TV to Spectrum. Spectrum said they would pay to have her switch. Direct took money from her card on 5/23/19 the same day she switched to Spectrum. She contacted Direct TV and they said she had until 05/30/19. Now Direct TV says she still owes $125.00 bu 7/23/19. Consumer doesn't want to pay for service she hasn't been receiving. ***CTR393***

______Ticket: # 3384735 - Improper Charge from Comcast Big South Rec on 9/5/2018 Date: 7/11/2019 11:25:59 AM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description Comcast Big South sent us a bill for $12.76 on 8/26/18, indicating that "your Xfinity services have been disconnected" and that "your credit card payment of $12.76 will be applied on 9/4/18." That amount was expected and, as the bill indicated, would mark the end of our service time. However, $12.76 wasn't charged to our card on 9/4/18; they charged $196.98, to our American Express on 9/5/18 -- with no bill for the additional amount sent to us; no explanation of any kind. When we called them, Comcast indicated that we owed the money "regardless of whether the bill was sent.” The additional money was for an incomplete contract that we did not approve, done by company representative Terry Dalton. Multiple attempts were made to contact Terry Dalton, the representative with whom I set up the account. We pursued this charge with American Express, who found in our favor when Xfinity failed to respond to their inquiry. After American Express credited the $184.22 back to our account, Xfinity then billed us for $184.22, "due immediately." Again, calls to Xfinity were made to appeal our case. Xfinity's response to our American Express settlement was "We are not bound by American Express mediation." We paid the $184.22 to protect our credit rating, but this issue needs to be addressed.

______Ticket: # 3386024 - Set top software incompatible with HDMI Date: 7/11/2019 3:56:03 PM City/State/Zip: Alexander City, Alabama 35010 Company Complaining About: Directv ______Description Genie boxes cannot broadcast over HDMI to my TV's even though the main set top box can. This has been an ongoing issue for over year.

______Ticket: # 3386408 - Cancellation of my channels Date: 7/11/2019 5:21:43 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: AT&T ______Description Direct Tv has removed our local channel NBC and now CBS without even notifying us. No letter or email or call was received. Just turned to channel and found out it was not working. We have been without NBC for over a month and now CBS for 2 weeks.

______Ticket: # 3388424 - Comcast/Xfinity - Moved and No Resolution to Issues Date: 7/12/2019 2:19:01 PM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description I first want to say that I have been a Comcast cable customer since the 1990s and have been happy with my service. My happiness turned to despair when I moved from my home of almost 30 years. On 4/9/2019 I put in a move order with Comcast. The customer representative informed me that my current cable/internet/phone pricing contract (only 3 months left in it) was still the best deal so I would continue to pay $219.47 for the same services. The hardware associated with my old contract included 1 DVR, 3 cable boxes, and one DTA. When the installer came to my new home 4/19/2019 he stated that i only had the DVR, 1 cable box, and 1 DTA. Adding back 2 cable boxes would increase my bill by $20. I explained to him I should have 3 cable boxes - even showed him my original contract from 2017 showing that they were included (also these old cable boxes were physically on my system). He called his supervisor and they believed they figured out what went wrong and planned to get the bill fixed. In order to get all the boxes the technician told me to sign the form and that he or his supervisor would get the bill fixed for me. So mistake number one on my part - I believed they would fix it so I went ahead and signed the agreement for the increased bill amount. I have been on the phone with Comcast ever since trying to get this issue fixed. I even submitted cancellation forms a couple of times but when i talked to a customer representative they always said they could fix it but would need to call me back. I never got called back. Also, in many instances an “escalation ticket” was generated in which I was supposed to get a call back. Again, I never got called back. After a lot of promises not kept and a lot of other issues with my billing (such as billing me late fees when i am enrolled in autopay) I finally made my way to the store to drop off all my hardware. Now Comcast wants to charge me a penalty for cancelling the contract. I strongly disagree with this penalty fee because of all the issues since I signed it and never getting resolution. I spent a lot of my time talking to dozens of Comcast representatives - each call at least an hour - and if anything Comcast should pay me for MY time in dealing with them. If they were just up front with me in the first place i would have cancelled immediately and gone my separate way but after being led on for 2 months I am finally giving up. I feel they “ran out the clock” trying to trap me in a contract I do not want. At a minimum I want this penalty fee removed. Maximum they should reimburse EVERYTHING I paid since the move due to the time wasted and lost I will NEVER get back plus the anguish (I actually had one rep hang up on me after saying I lied about having three cable boxes and another transfer me after an hour and I learned it was because he was getting off work so I spent ANOTHER hour with the next guy). Being a Comcast customer as long as I have been you would think the penalty should be waived for that alone but there is no loyalty on the part of Comcast with their customers. Because of this ordeal and the fact I have to pay a penalty fee I will NEVER go back to Comcast even if they were the last business on the planet that provided cable TV.

______Ticket: # 3388539 - CBS42 in Birmingham, AL is disconnected on DirecTV Date: 7/12/2019 2:40:45 PM City/State/Zip: Leeds, Alabama 35094 Company Complaining About: AT&T ______Description As of July 4, 2019 CBS42 in Birmingham, AL is disconnected on DirecTV. The local owner of the CBS42 is breaking competitive laws by not airing their public content to DirecTV. Can the FCC please get involved?

Thanks.

______Ticket: # 3389033 - TV Billing/Scams Date: 7/12/2019 4:21:01 PM City/State/Zip: Bessemer, Alabama 35022 Company Complaining About: AT&T ______Description

• Consumer would like to file a complaint against AT&T (U-Verse). Consumer has been a loyal customer for many, many years. • She was previously referred to the FCC with the impression that we could stop these kinds of calls. They recommended a non-published number & had a program put on her phone to block numbers, which is costing her even more money. Consumer pays for an unpublished number. Also, consumer states AT&T is charging her to *61# to block Spam calls. Consumer is getting a lot of unwanted & scam calls to her landline. Consumer has blocked almost 50 numbers on her phone. • Consumer states her service was suspended in July 2018 & to call U-Verse. She did not have service for 3-4 days. • Consumer pays almost $300/ month for her service. She states each & every month her bill increases. She did buy a phone for her Granddaughter (almost $900), which she did pay off, but they suspended her service during that time stating that she did not pay her U-Verse bill. • She was told all her money was going to “U-Verse”, but yet they suspended her service. She states the billing is very confusing between U-Verse & AT&T Wireless. Consumer went to the lowest tier (the cheapest one available) of TV channels & her bill is still $262 per month. They charge whatever they want to, basically. • Consumer thinks that AT&T should provide their customers better protection against these scams & unwanted calls. Consumer would like to have the full package at an affordable price, not $300. Consumer would like to speak to someone in corporate to address this issue. ***CTR400-phone***

______Ticket: # 3390595 - Nextstar owned FOX-WZDX Hunstville, AL Date: 7/13/2019 10:26:26 PM City/State/Zip: Henagar, Alabama 35978 Company Complaining About: Directv Now ______Description (b) (6)

______Ticket: # 3390975 - WKRG-TV Channel 5 Retransmission on DirecTV Date: 7/14/2019 5:20:16 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: Nexstar - Wkrg-tv ______Description I have DirecTV service through AT&T and as of July 4th I am unable to get my local channels 5 (WKRG-TV) and channel 55 (WFNA-TV). Both stations are owned by Nexstar Broadcasting. Beginnging on July 4th, Nexstar and AT&T/DirecTV could not reach an agreement regarding re- transmission contract and as a result both WKRG & WFNA were dropped from AT&T/DirecTV service that I subscribe to. This is an unfortunate event. I can go out and purchase a $20 antenna and received both WKRG & WFNA on my TV. However for convenience, I subscribe to AT&T/DirecTV to provide me with BOTH local over the air channels as well as other content. This contract dispute between WKRG & WFNA owner Nexstar is simply about money. Nexstar wants more money from AT&T/DirecTV who will in turn charge consumers more on a monthly basis for this service. What is crazy is that the signal for WKRG & WFNA is free and available over the air to anyone. The recent consolidation in large media companies has exacerbated this issue and lead to issues like the one in my area.

______Ticket: # 3390981 - COMPLAIN AGAINST DEERFIELD MEDIA & WPMI-TV Date: 7/14/2019 5:26:40 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: Deerfield Media - Wpmi-tv ______Description I WISH TO FILE A COMPLAINT AGAINST DEERFIELD MEDIA & WPMI-TV. I CURRENTLY GET MY TELEVISION THROUGH DIRECTV. CURRENTLY DEERFIELD MEDIA & AT&T OWNER OF DIRECTV ARE IN A RE-TRANSMISSION CONTRACT DISPUTE AND DEERFIELD MEDIA HAS REQUESTED THAT WPMI-TV BE REMOVED FROM THE DIRECTV CHANNEL LINE UP. THIS ISSUE IS SIMPLY ABOUT MONEY. DEERFIELD MEDIA WANTS MORE MONEY FROM DIRECTV/AT&T WHO WILL IN TURN CHARGE ME, THE CONSUMER, MORE MONEY ON A MONTHLY BASIS. DIRECTV IS SIMPLY RE-BROADCASTING A TV SIGNAL THAT IS ALREADY FREE AND AVAILABLE TO ANYONE WITH AN OVER THE AIR ANTENNA. I SIMPLY SUBSCRIBE TO DIRECTV FOR CONVENIENCE TO HAVE LOCAL CHANNELS AND OTHER TV CONTENT DELIVERED FROM A SINGLE MEDIUM. I WANT DEERFIELD MEDIA TO WORK WITH DIRECTV AND RETURN MY LOCAL TELEVISION SERVICE CHANNEL 15 WPMI-TV TO THE DIRECTV LINEUP.

______Ticket: # 3391274 - Directv Availability/Billing Date: 7/15/2019 8:34:24 AM City/State/Zip: Foley, Alabama 36535 Company Complaining About: AT&T ______Description Postal Mail Ticket#27588 Ready For Data Entry

______Ticket: # 3391716 - TV Reception Date: 7/15/2019 11:44:23 AM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: Spectrum ______Description Spectrum is my cable provider. PBS Television (APTV) is a channel that I like to watch if they are on the air. This channel has been off the air for days and days. Finally they began broadcasting again for a few days and last night while I was watching it, it went off the air again and as of this minute, they are still off the air. I have complained to both Spectrum and APTV before so now I'm reaching out to you for help. Thank you.

______Ticket: # 3392182 - Stoppage of Network TV Signal Date: 7/15/2019 1:20:42 PM City/State/Zip: Mobile, Alabama 36693 Company Complaining About: AT&T ______Description Local NBC and Local CBS Stations have stopped sending their signals to AT@T Universe. AT@T Universe blame the Stations. My area of the Nation is in our Hurricane Season (Mobile, Al) We neat local Weather Reports desperately!

Thank you for your attention

______Ticket: # 3392679 - No local channels Date: 7/15/2019 2:59:23 PM City/State/Zip: Satsuma, Alabama 36572 Company Complaining About: Directv ______Description I have been without wpmi for about a month and a half.. and wjtc/wfna/ And wkrg for a little over 3 weeks.

______Ticket: # 3392680 - NBC dropped Date: 7/15/2019 2:59:36 PM City/State/Zip: Yankeetown ,florida, Alabama 34498 Company Complaining About: AT&T ______Description Direct TV has dropped NBC from our channel group. We are very upset about this. We have called them, but they have no answer. We pay a lot for their service, so expect better!

______Ticket: # 3394035 - Directv and Nexstar Date: 7/15/2019 10:50:43 PM City/State/Zip: Ragland, Alabama 35131 Company Complaining About: Directv ______Description Nexstar is a CBS tv network provider. They are trying to gouge Directv to pay for their (Nexstar) customers who receive their channels over the air for free. All Directv customers have been without a CBS affiliate since July 4, 2019. It is ridiculous that Nexstar is wanting people who pay a subscription for tv to pay for others service who receive it over the air. Please assist in a resolution to this matter. We are still being charged the same subscription price on our bill even though we are not receiving all the channels in our channel line up.

______Ticket: # 3394408 - Billing Issues Date: 7/16/2019 10:29:38 AM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description • Consumer would like to file a complaint against AT&T U-Verse. • Consumer states it has been approximately a month since she has been without Channel 5 (WKRG), WFNA, WPMI, WJTC. Consumer is aware as to the retransmission issues with Nexstar & that they are owned by Nexstar. • Consumer states they just had a hurricane in her area & the basic news channel 5 she cannot watch to keep informed of her local weather. • Consumer stated she called AT&T today & was informed that they were not giving out credits. • Consumer states she should not have to pay for these channels since she has not been getting them & she is very inconvenienced by it. Consumer would like to speak to someone in corporate to address this issue. • Account(b) (6) ***CTR400-phone***

______Ticket: # 3394510 - Directv Scam Date: 7/16/2019 11:02:47 AM City/State/Zip: Cullman, Alabama 35057 Company Complaining About: Directv ______Description When I signed papers for our DirecTV upgrade, apparently the paperwork included a two year contract. I was NOT informed of that by the technician OR customer service when it was ordered. They are billing us for early termination fees and monthly billing for early termination. We're not paying.

______Ticket: # 3394538 - Loss of local channels on Direct TV Date: 7/16/2019 11:10:48 AM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description Have not been able to get our NBC affiliate, channel 15, owned by Sinclair Media, and local CBS channel 5, owned by Nexstar Media since beggining of July. Have bought antenna and still cannot receive local channels on it. I pay a lot of money for my TV provider. I am not getting what I pay for and Direct TV has not offered a credit. In addition, the local airwaves are a Publicly owned commodity. My taxpayer dollars support the airwaves. Break up these media conglomerates which determine what local news I am allowed to receive.

______Ticket: # 3394541 - Loss of local channels on Direct TV Date: 7/16/2019 11:11:31 AM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description Have not been able to get our NBC affiliate, channel 15, owned by Sinclair Media, and local CBS channel 5, owned by Nexstar Media since beggining of July. Have bought antenna and still cannot receive local channels on it. I pay a lot of money for my TV provider. I am not getting what I pay for and Direct TV has not offered a credit. In addition, the local airwaves are a Publicly owned commodity. My taxpayer dollars support the airwaves. Break up these media conglomerates which determine what local news I am allowed to receive.

______Ticket: # 3394544 - Loss of local channels on Direct TV Date: 7/16/2019 11:12:21 AM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description Have not been able to get our NBC affiliate, channel 15, owned by Sinclair Media, and local CBS channel 5, owned by Nexstar Media since beggining of July. Have bought antenna and still cannot receive local channels on it. I pay a lot of money for my TV provider. I am not getting what I pay for and Direct TV has not offered a credit. In addition, the local airwaves are a Publicly owned commodity. My taxpayer dollars support the airwaves. Break up these media conglomerates which determine what local news I am allowed to receive.

______Ticket: # 3394546 - Loss of local channels on Direct TV Date: 7/16/2019 11:13:27 AM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description Have not been able to get our NBC affiliate, channel 15, owned by Sinclair Media, and local CBS channel 5, owned by Nexstar Media since beggining of July. Have bought antenna and still cannot receive local channels on it. I pay a lot of money for my TV provider. I am not getting what I pay for and Direct TV has not offered a credit. In addition, the local airwaves are a Publicly owned commodity. My taxpayer dollars support the airwaves. Break up these media conglomerates which determine what local news I am allowed to receive.

______Ticket: # 3394618 - Loss of channels Date: 7/16/2019 11:28:47 AM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description • The consumer is calling about AT&T as her carrier • She has a bundled package • She states she lost channels 5-WKRG, 15-WSRE, 12-WFNA, 44-WJTC and they are local channels • She has reached out to the carrier • They did tell her they are in contract negotiations • They stated they are not issuing any refunds • She wants the channels back • She is requesting a monthly refund

***CTR405-phone***

______Ticket: # 3394800 - Volume when commercials come on Date: 7/16/2019 12:13:06 PM City/State/Zip: Northport, Alabama 35475 ______Description I'm on Charter Cable and on every station I receive the volume goes up to where I have to turn it down during commercial breaks.

______Ticket: # 3394902 - Nexstar Media Date: 7/16/2019 12:35:40 PM City/State/Zip: Wilmer, Alabama 36587 Company Complaining About: Directv ______Description Upping the cost and losing local channels.

______Ticket: # 3395096 - NEXSTAR Date: 7/16/2019 1:15:13 PM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: Nexstar ______Description I am not able to receive two local channels that have been stopped by NEXSTAR. NEXSTAR is blaming cable network for lack of service but it is NEXSTAR that is keeping me from seeing the new and my favorite shows

______Ticket: # 3395579 - Direct TV Date: 7/16/2019 2:33:42 PM City/State/Zip: Anniston, Alabama 36207 Company Complaining About: Directv ______Description Direct TV billing and customer support. I started my service on June 6, 2019 and when I set up service I was told that my first bill will be in July for 114 a month. Today they suspended my service without a bill being set or any notifications to me. I spoke with one rep who stated that my bill was 177. I spoke with a bill rep and she kept lieing to me about the account and a supervisor. Her name was Arianna. Then finally after 30 to 40 min a supervisor finally came to the phone and I was still bs with. Her name is Sharnell. Direct TV is billing in advance and with no statements or communication and cutting your service for no reason. This is going cause them to lose customers. You need to train your sales rep on what need to be explain to new customers. Then you need to let people know about the billing in advance that has their service suspended. We all have kids and our money is spaced out for bills and when they can be paid.

______Ticket: # 3395811 - Local channels 5 and 15 being withheld...during hurricane sesson Date: 7/16/2019 3:29:45 PM City/State/Zip: Coden, Alabama 36523 Company Complaining About: Directv ______Description No way to monitor weather

______Ticket: # 3396334 - tv channels gone Date: 7/16/2019 5:14:47 PM City/State/Zip: Chatom, Alabama 36518 Company Complaining About: AT&T ______Description We have lost our local channels we cannot even watch our local news nor other channels.Also, we are paying to much and we don't even have Hbo etc.

______Ticket: # 3396356 - Directv Billings and removal of channels Date: 7/16/2019 5:21:00 PM City/State/Zip: Prichard, Alabama 36610 Company Complaining About: AT&T ______Description Billing procedure and overcharging and lost of local channels.

______Ticket: # 3396438 - Nexstar pulling my local stations Date: 7/16/2019 5:43:56 PM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: AT&T ______Description Nexstar has pulled my local cbs station from their lineup. I understand they are demanding higher compensation for directv to air their stations. This is ridiculous as we are paying a lot for services. If they get the high rate they are demanding , we , the consumer will pay even higher rates.

______Ticket: # 3396453 - Interruption of service Date: 7/16/2019 5:50:04 PM City/State/Zip: Spanish Fort, Alabama 36527 Company Complaining About: Directv ______Description WKRG and WPMI in Mobile, AL have been dropped by DirecTV in a contract dispute. Customers served by DirecTV are given unacceptable and costly options to receive these two channels. These two stations, with a license to serve the public have been dropped during the hurricane season putting customers, especially the elderly at risk. DirecTV and the two channel owners need to resolve the contract dispute and restore service.

______Ticket: # 3396560 - Nexstar and Sinclair pulling local channels Date: 7/16/2019 6:24:56 PM City/State/Zip: Semmes, Alabama 36575 Company Complaining About: Directv ______Description Nexstar owns my local CBS station, WKRG, and Nexstar owns my local NBC Station, WPMI. Both have been removed from my service from DirecTV subscription as part of a retransmission dispute. This leaves me and thousands of others with one local channel through DirecTV. Notwithstanding the fact that I am still paying for these services, it also presents a dangerous situation as I am on the Gulf Coast and we are presently in hurricane season. I realize that I supposedly have “other options” to receive local news, but I am paying for a service that I am not receiving due to no fault of my own. This is completely unacceptable.

______Ticket: # 3396830 - Nexstar and Directv Date: 7/16/2019 8:42:31 PM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: AT&T ______Description Nexstar is holding us hostage by raising their prices and making is difficult for Directv to negotiate a fair price. If Nexstar gets their way the price hike will be rolled over the us the customer. Nexstar owns so many stations now and want to purchase more this would just give them a monopoly. We need your help with this issue.

______Ticket: # 3397072 - Nexstar; Sinclair blocking local chanels Date: 7/17/2019 7:56:56 AM City/State/Zip: Wilmer, Alabama 36587 Company Complaining About: AT&T ______Description Seems we are in a hopeless deadlock. The cable companies are blaming the owners of the networks, ie NBC; CBS; and possibly FOX in the near future. How does the customer fight this - they can't. Please step in and help us out.....

______Ticket: # 3397074 - Charter is disgusting Date: 7/17/2019 8:04:09 AM City/State/Zip: Montgomery, Alabama 36108 Company Complaining About: Charter ______Description No one knows anything and they are cheating their customers out of their money. They have overbillled me and lied to me several times

______Ticket: # 3397139 - Local channel blackouts Date: 7/17/2019 8:55:29 AM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: Dish Network ______Description Meredith corporation has decided to black out our local fox affiliate that I am paying money to get. Please check into this and help solve this matter. Thank you

______Ticket: # 3397387 - billed for the same service by AT&T And DirecTV Date: 7/17/2019 10:47:23 AM City/State/Zip: Saraland, Alabama 36571 Company Complaining About: AT&T ______Description I bundled my AT&T internet and DirecTV in January 2019 and disconnected my home phone. I have been receiving one bill for both services up until this month. I received a bill from AT&T for my satellite service of $134.56 and I received a bill from DirecTV for $134.56 for satellite service. I have called, live chatted, emailed MULTIPLE PEOPLE with both companies who have been unable to locate my account with AT&T. I have paid DirecTV for my satellite service and I have paid AT&T for my internet service, but I AM NOT PAYING another $134.56 to AT&T for my DirecTV bill. I have forwarded my billing statement that has my account number on it to multiple people, and I am still being told I don't have an account. I am beyond frustrated and I can not understand how no one can find my account when I have been billed for 20+ years with the same exact information.

______Ticket: # 3398086 - Paying for local channels that I do not have Date: 7/17/2019 1:25:32 PM City/State/Zip: Mobile, Alabama 36605 Company Complaining About: AT&T ______Description I am paying over $200 for cable service and now all of a sudden I do not have any local channels. It's infuriating for a customer who relies on their local channels for weather, news, and traffic updates and can't get them especially during hurricane season.

______Ticket: # 3400127 - No OTA PBS in Columbus Georgia i(Second Largest City) in almost 1 year Date: 7/18/2019 9:22:35 AM City/State/Zip: Phenix City, Alabama 36869-7731 Company Complaining About: Georgia Pbs ______Description WJSP-TV channel 28.1 (RF 5) Georgia public broadcasting

They went off air on December 1, 2018. They were supposed to have completed the switch from RF channel 23 UHF to RF channel 5 VHF on March 25th of this year. So far as I can tell the are not providing for the Columbus, Georgia market. AntennaWeb said they had some sort of technical issue with the switch and are being forced to broadcast on low power. This has been almost 9 months running with no PBS whatsoever. Can you please tell me when they will have crews back at the tower site to complete the switch and be back at full power.

I was able to pick them up on RF channel 23 since April 1970 until December 1, 2018. That's almost 20 years without really one single problem. Just about four more months running will be "1" complete year without any PBS local to the second largest city in Georgia over the air.

______Ticket: # 3401383 - Unable to get CBS Date: 7/18/2019 2:16:10 PM City/State/Zip: Gadsden, Alabama 35903 Company Complaining About: AT&T ______Description Because of the greed of both Nexstar & Directv, we are unable to watch CBS on channel 42 in Birmingham, Al. I put up an outside antenna with an amp but I still can't get the channel. Please DO SOMETHING!!

______Ticket: # 3401759 - ATT/DIRECTV Complaint Date: 7/18/2019 3:25:08 PM City/State/Zip: Newbern, Alabama 36765 Company Complaining About: AT&T ______Description Yet again, DIRECTV raises consumer rates YET discontinues a local TV station (CBS 42 out of Birmingham, AL) because they want to charge MORE money to station providers for the EXACT same services! They do this EVERY time a station's contract expires. It's highway robbery for consumers AND the stations! My mom is 81 and relies on local channels for weather alerts, safety alerts, etc. She's NOW cut off from 1 of her 4 local stations. I think you should SEVERELY FINE ATT/DIRECTV for this CONTINUED THIEVERY for the EXACT services!

______Ticket: # 3402603 - Campaign Bias Similar to Social Media Date: 7/18/2019 6:35:04 PM City/State/Zip: Lowndesboro, Alabama 36752 ______Description Only showing one side of public opinion during election coverage. Continuously deletes national coverage of popular opinion of national issues. Indifference of coverage similar to suits filed against social media.

______Ticket: # 3402750 - Local channel blackouts Date: 7/18/2019 7:41:43 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: Dish Network ______Description Meredith corporation has blocked our local fox affiliate they we pay money to have.

______Ticket: # 3404448 - Commercial Volume Date: 7/19/2019 2:37:35 PM City/State/Zip: Birmingham, Alabama 35242 Company Complaining About: Directv ______Description (b) (6)

______Ticket: # 3404675 - Direct tv Date: 7/19/2019 3:28:54 PM City/State/Zip: Jackson, Alabama 36545 Company Complaining About: AT&T ______Description Have lost 2 local channels and bill went up 55 dollars a month.

______Ticket: # 3405982 - LOSS OF CHANNELS Date: 7/20/2019 12:56:49 PM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: AT&T ______Description AT&T U-Verse Television has recently dropped channels that were promised in the agreement when allowing them to provide service to households. They have not provided additional channels or credits on bills to compensate for the lost channels. This is a breach of contract and AT&T refuses to uphold their end of the contract.

______Ticket: # 3406096 - Account 7533890 Date: 7/20/2019 2:43:24 PM City/State/Zip: Grant, Alabama 35747 Company Complaining About: Directv ______Description I spent over two hours on the phone trying to get my account adjusted for a nonreturned equipment fee. The reason I tried to get this adjustment is because I did return the equipment and provided proof of this. I was finally told It was getting adjusted but, they refused to provide me any documentation. I called back in later to verify it was done. I was told I still owe the balance and nothing is being done nor can be done to remove the balance. I asked if I was lied to and wasted my time for the previous two hours and the agent said yes that is correct.

______Ticket: # 3406321 - Blocked Broadcast Content Date: 7/20/2019 6:04:49 PM City/State/Zip: Mobile, Alabama 36609 Company Complaining About: Nexstar ______Description Nextstar has been blocking broadcast content to AT&T Uverse Customers in the Mobile AL area for several months now. These are not premium shows, but shows that are free to people with digital antennas. This includes the local CBS News Channel.

______Ticket: # 3406740 - CBS dropped by AT&T Uverse Date: 7/21/2019 2:45:37 PM City/State/Zip: Birmingham, Alabama 35216 Company Complaining About: AT&T ______Description I am unable to watch my local CBS station because it has been dropped by AT&T. I have paid for this station. I should not have to pay additional fees to watch my local station.

______Ticket: # 3407594 - Paying for Channels Not Received Date: 7/22/2019 11:27:25 AM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: AT&T ______Description The consumer is paying for Nexstar channels. The channels are currently not being broadcasted to AT&T. She does not want to be paying for a service AT&T cannot provide. ***CTR410-phone***

______Ticket: # 3407602 - Directv Contract Breach Date: 7/22/2019 11:31:00 AM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Directv ______Description Directv is embroiled in contract negotiations that has resulted in the loss of ten of my favorite channels. These channels, per the contract, where to be provided as a part of my monthly subscription fee. As such, Directv has breached the contract.

Directv wants to charge me an early termination fee to get out of the contract they breached.

I want Directv to release me from my contract at no cost.

______Ticket: # 3409692 - Nexstar/Directv Local Station Loss Date: 7/22/2019 6:21:11 PM City/State/Zip: Deer Park, Alabama 36529 Company Complaining About: Directv ______Description Nexstar pulled my local stations from the Directv lineup. They have been gone for weeks now and I want them back. Not only can I not watch popular TV shows that I love, I can't see my local news. Please make Nexstar turn them back on!!

______Ticket: # 3410006 - Please ban the use of the word "Queer" on public airwaves. It is an offensive slur just like saying "Nigger." Date: 7/22/2019 8:40:36 PM City/State/Zip: Sampleville, Alabama 22193 ______Description The history of the word Queer is the same as the word Nigger. I am tired of politicians trying to justify the use of one offensive word, while condemning another.

Either allow "Nigger" to be said on public airwaves or ban "Queer."

______Ticket: # 3410075 - Meredith corporation blocking local channel Date: 7/22/2019 9:43:12 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: Dish Network ______Description Meredith corporation is still blocking out local fox affiliate

______Ticket: # 3410401 - Checking account NSF after I paid cash Date: 7/23/2019 9:30:15 AM City/State/Zip: Tuscaloosa, Alabama 35405 Company Complaining About: AT&T ______Description Made payment set up arrangement to pay $211 on Friday early that morning went ahead and pay $212 online insurance payment came out of my account at the same time , so I took $212 cash to att store and paid my bill call att they said the two online payments are canceled $150 NSF Tuesday and still charging my account spoke to a manager today Rina RB902k rude and nothing she can do! Even though my bill is paid

______Ticket: # 3411986 - Nexstar Blackout of CBS in Birmingham, Al area Date: 7/23/2019 3:02:15 PM City/State/Zip: Alabaster, Alabama 35007 Company Complaining About: AT&T ______Description I believe CBS and Nexstar are working together to black out any home that chooses to receive cable or satellite service, in this case Uverse, to force homes to purchase CBS All Access subscriptions. They want to sell a service that should be free. I am also upset because ATT uverse is not lowering bills because of this lack of service.

______Ticket: # 3412138 - AT&T UVERSE TV Dropped to 4HD Streams Date: 7/23/2019 3:32:44 PM City/State/Zip: Helena, Alabama 35080 Company Complaining About: AT&T ______Description I discovered yesterday 07-22-19 that my UVERSE U300 TV service profile was dropped to 4 HD streams instead of the 6HD streams I had previously because we are on Fiber 1000 Internet. Called 800-288-2020 and spent over 2 and 1/2 hours trying to get this resolved and that did not happen.

______Ticket: # 3412404 - Removal of CBS Channel 42 in Birmingham, AL from U-Verse Channel Lineup Date: 7/23/2019 4:24:53 PM City/State/Zip: Vestavia Hills, Alabama 35216 Company Complaining About: AT&T ______Description Due to a contract dispute between Nexstar and AT&T U-Verse, local channel CBS-TV 42 has been removed from the U-Verse line up since July 3, 2019.

It is incumbent upon the FCC to require all cable providers to CARRY ALL LOCAL CHANNELS in their channel lineup starting at the Basic level and all levels above that and not just for local channels that self-describe themselves as "must carry". You must support the people and not the media conglomerates. You must make them keep negotiations open until they reach a successful conclusion --- which can mean only that the local channel 42 be restored to the U-Verse channel lineup!

______Ticket: # 3414877 - Erroneous billing Date: 7/24/2019 2:29:29 PM City/State/Zip: Athens, Alabama 35613 Company Complaining About: AT&T ______Description AT&T began billing me $50.00 a month, starting April, 2019, for Uverse services, of which I do not have. I have repeatedly called the number on my credit card, and am told by AT&T that my account was closed, adn that they aren't billing me, although I can show my credit bill, adn the monthly $50.00 charge. I have tried to resolve with AT&T.

______Ticket: # 3419387 - No close caption on a Christian channel Date: 7/25/2019 8:43:20 PM City/State/Zip: Carolina, Alabama 00983 Company Complaining About: Assurance Wireless ______Description The channel from SBN does not have close caption on it,the recorded or live programs do not display captions .

______Ticket: # 3420786 - Complaint on Direct TV/ AT&T Date: 7/26/2019 1:24:40 PM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: AT&T ______Description On May 23,2019 I contacted Direct TV customer service agent "Andrew" and cancelled my Direct TV account effective June 22, 2019. Confirmation # 7903989A. Direct TV sent me a pre paid box to return my two receiver boxes which I sent back on June 12 2019. I have the PO receipt. I paid the June bill online in full. On July 26th I received an email stating my July bill was due, I called the AT&T/Direct TV customer service number and was passed around to two different agents with a run round around until the line finally went dead. I have no Direct TV receivers and no access to it since June 12th yet they billed me for July. They have no address listed where I can send them a letter and the customer service passes me off with 5 minute wait between them until the line goes dead.

______Ticket: # 3423804 - Directv dropping of local stations/billing Date: 7/29/2019 8:14:00 AM City/State/Zip: Foley, Alabama 36535 Company Complaining About: Directv ______Description Postal Mail Ticket#27831 Ready For Data Entry

______Ticket: # 3424986 - Air signal being jammed in Millbrook area during morning broadcast. Date: 7/29/2019 1:50:29 PM City/State/Zip: Millbrook, Alabama 36064 Company Complaining About: AT&T ______Description Someone is jamming CBS, NBC, ABC, and other air channels during morning and evening prime time showing in the Millbrook area. It prevents family from watching morning news and weather.

______Ticket: # 3425779 - Nexstar pulling local channels from my direct tv subscription Date: 7/29/2019 4:05:30 PM City/State/Zip: Southside, Alabama 35907 Company Complaining About: Directv ______Description Nexstar has recently pulled my local CBS station from my direct tv subscription leaving me with no CBS station to watch . They blame it on direct tv but that is deceptive as it is nexstar trying to get more from the consumer. Please demand nexstar replace all local channels to direct tv!!

______Ticket: # 3425915 - loss channels without notice or compansation Date: 7/29/2019 4:26:14 PM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: Directv ______Description (b) (6) provide me with the channels that I ask for that my contract states, or come get your equipment and give me a refund of my money.

______Ticket: # 3430505 - Loyalty discount Date: 7/31/2019 11:00:51 AM City/State/Zip: Centreville, Alabama 35042 Company Complaining About: Directv ______Description I had a loyalty discount applied to my account that came to an end this month. I called to see if it could be reinstated. I stayed on Chat for over an hour because they transferred me several times. Finally, someone called me. I stayed on the phone another 40 minutes. At the end of the call, she told me that there was nothing she could do even though they had told me in the chat that she could at least give me the deal that new customers are getting. Right now that is $45/month. I'm paying $87.99. After asking her how does that make sense that new customers get better deals than people who have been with them over 10 years, she issued a $30 one time credit but still did not give me the deal I was promised as new customers are getting. I clicked on the little icon to have the chat emailed to me but of course I did not receive that either.

______Ticket: # 3430570 - Sherman’s showcase Date: 7/31/2019 11:14:15 AM City/State/Zip: Skipperville, Alabama 36374 Company Complaining About: AT&T ______Description I have seen several commercials for Sherman’s showcase and I am appalled that people are allowing commercials that have profanity in there describing sexual acts. I have three little girls that I don’t want exposed to that sort of talk! At the end of the commercial it also says, “ if you don’t watch it, you’re racist.” I’m sorry but I don’t feel like I should have to explain to my daughter why the “F” word is or what “racist” means. The commercials need to be bleeped or taken off and redone completely before someone’s child sees it. It’s completely inappropriate to have put out there as a commercial

______Ticket: # 3432316 - Rewards Card Never Received Date: 7/31/2019 4:56:40 PM City/State/Zip: Athens, Alabama 35611 Company Complaining About: AT&T ______Description I was told when I got U-Verse service that I will receive a $200 rewards card in the mail due to the promotion they had going on PLUS the phone services that I have (AT&T Unlimited & More Premium). I pay BOTH of my bills (Cable, internet, Phone) on time every month! I was told that after 30 days of installation/activation that I would receive a letter in the mail of how to claim my reward & that I didn't have to do nothing until that paper comes in the mail. I let time pass on and it is just now on my mind as I am seeing TV Commercials that I never received my promised Reward Card. I have been a faithful customer for years (starting with the Phone). They are now saying there basically out of pocket and can not do anything for them to send me my $200 Visa reward card. After me paying AT&T monthly and all the money they have been getting from me for having phone, Internet and cable bills?!?!? THIS IS RIDICULOUS!!! Beyond!!

______Ticket: # 3432745 - Nexstar Date: 7/31/2019 7:26:11 PM City/State/Zip: Hueytown, Alabama 35023 Company Complaining About: AT&T ______Description I have not had CBS in the Birmingham market for 4 weeks, since 070419. They are trying to raise the price to AT&T which means more cost for me. I do not have a digital tv. Isn't this against regulations for Nexstar to withhold a broadcast station?

______Ticket: # 3432765 - Directv - Nexus CBS channels blocked Date: 7/31/2019 7:39:46 PM City/State/Zip: Birmingham, Alabama 35242 Company Complaining About: Directv ______Description For over a month Directv has not provided any CBS channels to its customers. You need to step in order an arbitrator and set a deadline to have this resolved.

______Ticket: # 3435702 - Loud Commercials Date: 8/1/2019 7:43:39 PM City/State/Zip: Valley, Alabama 36854 ______Description While watching NBC Nightly News on WLTZ, channel 713 on spectrum cable, commercials were heard much louder than the regular programming. This occurs several times (different commercials) during the 30 minute program and has happened on many times over the summer of 2019 therefore must be being done deliberately which is in violation of the CALM act.

______Ticket: # 3439676 - Uverse Date: 8/3/2019 8:01:20 PM City/State/Zip: Fresno, Alabama 20850 Company Complaining About: AT&T ______Description Not receiving channels that I pay for. NBC, CBS, NFL Network and other channels have been removed from my subscription.

______Ticket: # 3440162 - Overpayment for missing channels Date: 8/4/2019 3:44:34 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: Dish Network ______Description I pay a set amount monthly for a supposedly set package of channels. Dish decides to eliminate several channels and I've received no information from them that my monthly payment will be decreased. It is unfair. I'd rather have my channels back, but if they are going to be blacked out, I should receive a discount.

______Ticket: # 3443640 - Loss channels Date: 8/5/2019 10:17:48 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: AT&T ______Description I have been with out CBS and NBC for over two months now!

______Ticket: # 3443682 - Satellite TV Service Date: 8/5/2019 11:16:57 PM City/State/Zip: Brewton, Alabama 36426 Company Complaining About: Directv ______Description Not having my local stations

______Ticket: # 3444311 - Billing Issues Date: 8/6/2019 11:33:14 AM City/State/Zip: Florence, Alabama 35634 Company Complaining About: AT&T ______Description • The consumer is calling about her carrier AT&T • She has a bundled package • She reached out to them on 6/27/19 and they quoted her a price of $27.99/month for the TV only • She reached out again on 7/26 and they stated they could not honor that price • She called again on 8/5/19 to leave the package deal with the TV alone at $32.49/month • They were also suppose to give her a $10/month discount on her Internet • She requested an email to confirm this • They raised the package deal to $52.49/month • They took the discount off of the Internet • She reached out to the carrier again and they stated they can not honor that price • The consumer requests that her package plan be $32.49 for the TV package- Account number (b) (6) • She also requests that her package plan be $27.99 for the TV only- Account number (b) (6)

***CTR405-phone***

______Ticket: # 3445376 - Billing Issues Date: 8/6/2019 3:10:21 PM City/State/Zip: Eight Mile, Alabama 36613 Company Complaining About: Comcast ______Description • The consumer is calling about her carrier Xfinity • She has a bundled package • She feels there are things on her bill that she is not responsible for • She has reached out to her carrier • She states she received a bill for $526.90 • Her bill is suppose to $218/month • She pays bill every month • She states they could not explain it to her • She wants her bill to be $218/month

***CTR405-phone***

______Ticket: # 3445864 - Over charge on spectrum cable Date: 8/6/2019 4:32:59 PM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: Spectrum ______Description On or around the 1st of july I ordered Spectrum Internet and phone servce I ws told my rate would be 14.99 a month with 10.00. My 1st bill was 40.76. I was charged for wifi. 5.00. I get this cleared. I then decided to bundle our tv services. Was told total bill would be 155.00 a month. I was charged 323.91 1st months bill. I had to pay a month in advanceand did not receive alot of the channelsI was promised. It too me 2 weeks to get my service hooked up. I ried to resolve this issue. No avail. I now no longer have tv. sevices but do have internetand phone. Veryhappu with this. However I will not pay the323.91they want me to pay. I was lied to about T.v. services. Help Now they are threating meto cut off myinternetandphone

______Ticket: # 3446620 - Cable tv Date: 8/6/2019 7:48:46 PM City/State/Zip: Bessemer, Alabama 35022 Company Complaining About: AT&T ______Description Ordered Uverse from Zac Payne. ATT was suppose to install 7/23/19 between 8 to 11 am. Called ATT at 11:20 on 7/23/19 because no one had contacted me. I was switched to several people where I had to repeat info each time. Finally asked to speak to a supervisor. I was told no one was available but a supervisor woul call me back within ten minutes. After four hours and no calls, I called ATT again. Was able to talk to a supervisor. Told her what was happening and she said someone out there the next day between 9 and 11. No one showed. Called ATT back and I was told it would take two men to install Uverse. First ticket was cancelled and another one opened. I was then scheduled for 8/6/19. It is now 6:40 pm and no one has contacted me or shown up. Mr Payne gave me his phone number in case I had any problems. I have texted and called several times to no avail. PLEASE, PLEASE HELP ME!

______Ticket: # 3446876 - Commercial sound level Date: 8/6/2019 11:36:39 PM City/State/Zip: Smiths Station, Alabama 36877 Company Complaining About: AT&T ______Description Directv channel 247 and 247-1 (TBS) commercial volume level is quite louder than the programming volume level. I want to watch TV, and my kid wants to sleep, can’t do both because of this issue.

______Ticket: # 3446924 - billing Date: 8/7/2019 2:21:29 AM City/State/Zip: Birmingham, Alabama 35213 Company Complaining About: AT&T ______Description Contacted services with AT&T on June 20. Told my bill after the first bill would be around 117.00 when I signed for June promotion of 94.99 plus taxes but is around 170.00. My phone I was told would be 19.99 but is 28.77. My internet is 60. and cable is 71.71 I was told I could have a paper bill with this promotion. I called every week in July to request a paper bill. I finally got a paper bill on July 20 . It was due July 18 and was 2 days late. I called July 24 about bill issue on late fee. Was told it would be waved. I was charged 9.40 late fee I was told would be waved. I was told I would get a 200.00 reward card 30 days after installation of services. I have yet to see this card.

______Ticket: # 3446961 - The Democrat media cheer leaders! Date: 8/7/2019 6:38:02 AM City/State/Zip: Eclectic, Alabama 36024 Company Complaining About: Dish Network ______Description Why hasn't the FCC done anything to STOP the lying RHETORIC from CNN,MSNBC,NBC,ABC,CBS & yes Fox News. Why does the FCC even exist? These Democrat cheer leaders get on TV daily & spew their OPINIONS not news. None of them should even be on TV spewing their hate filled RHETORIC BRAIN WASHING the masses. Maybe the FCC should pack up, turn your lights off & leave since it's clear no one in your organization is doing their job. Our TV's are filled with nothing but IMMORAL TRASH. No wonder our society is breaking down. It is just sickening what is on TV now. People such as Joe Scarborough need to be FIRED. About time the FCC starts doing it's job!

______Ticket: # 3448647 - Billing Dispute Date: 8/7/2019 3:22:38 PM City/State/Zip: Dothan, Alabama 36301 Company Complaining About: Comcast ______Description Postal Mail Ticket#28053 Ready For Data Entry

______Ticket: # 3449416 - Satellite Dish Issues Date: 8/7/2019 6:07:39 PM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: Directv ______Description I have lived in my home for over 13 years. We have an Home Owners Association the HOA states that satellite dish's must be masked from the road. Ours because of the way our house sits could not be affixed to the roof or put in the back yard. Everywhere they put it in the back yard it would have to be put on a large pole and still would be seen from the back yard. We received a waiver from our Architectural committee allowing us to place it on the side of the house. Now we have new committee members 13 years later and they want me to spend money and move the dish to my back yard or on my roof even though we received approval to have it where it is. Is this against FCC regualtions

______Ticket: # 3449958 - ATT / DirecTV False on-line ad Date: 8/7/2019 11:44:40 PM City/State/Zip: Duncanville, Alabama 35456 Company Complaining About: AT&T ______Description They are advertising on their website that I can order HBO for $17.99 and get Cinemax free. When I tried to place the order on -line, it said to call a number. When I called the number they said they would not/could not honor the on-line offer.

______Ticket: # 3450656 - Missing channels being paid for Date: 8/8/2019 11:41:04 AM City/State/Zip: East Brewton, Alabama 36426 Company Complaining About: Directv ______Description DirecTV is still in negotiations with CBS and NBC and for the last 2 months I have been paying for my local channels and not being able to watch them. I have called and complained and have gotten no results.

______Ticket: # 3454542 - Locked in 2 year Date: 8/9/2019 2:34:15 PM City/State/Zip: Ozark, Alabama 36360 Company Complaining About: Dish Network ______Description After contacting the FCC last year I was given what I paid for and I just recently agreed to another two year agreement with Dish network! I was given an amount that would stay the same amount unless I changed or upgraded to a different package. I was quoted $75.54 for two years only one time has my bill been that amount then its up to $84.28 so on the 1st of each month I would make a payment of $84 or $85 dollars which would make me to have credits on my bill! So I got an email a few days ago and it stated my bill is due??? I was concerned as to why I was being served with anithe bill that I had already paid? The bill suggested that I owed $89.28 leaving me to pay $4.28? I was dumb founded! So I call Dish and spoke to Ray badge number IS5! He proceeds to tell me that my bill has never been 75.54 and he quoted me 4 different amounts that my bill should be?? Before I called Dish I went and opened my email to view my bills details but just so happens it will not let me open it! Further down the page is policy terms and so in the third paragraph is rated that equipment is only $9.00 for your first Hopper and a joey is extra? On my bill it stated that I was being charged $17.00 for my equipment? Ok so now 2 plus 2 is not add I g up to 4??? The representative Ray explained to me that the DVR is $15.00 and my joey is my box for my bedroom and that cost me $7.00?? I told him that is not what your terms and policies states! He got rude with me cause I was livid I asked him that so say I don't want the DVR how will you charge me for that when the DVR is built into the Hopper? No response?? Then he comments to telling me that my bill was actually $109.71??? I was pissed by now because I've got all my estatements. From old to present and my bill is one amount and another amount every bill that I've paid??? So now im in past due bill of $4.28 and I am on disability where I get paid once a month and I pay my bills by a few groceries and I have to have a set amount in order to be able to make my payment and I know down to the penny where my monies is distributed to!! I've been lied to once again and I don't have the extra $4.28 to pay this amount til next month which they will suspend my account late charges and puts me as a person that does not pay her bills!!! This has got to stop with this company!!!! How can they keep lying to the consumers and never ring held responsible for the scams they put out there to citizend??? I've got five different amounts that my bill has been and it does not stay to the agreement I was locked into a two year guaranteed bill? The package that i was given is Preferred Customer 2 Year Offer but im not getting what was quoted to me a few months ago!! I'm sorry that i have to complain in order to get tthings right but you pay for what you get in life! I pay my billswsy before my bill is due but im not putting up with this scam that Dish is putting forth!!!

______Ticket: # 3455831 - Directv Date: 8/9/2019 8:27:06 PM City/State/Zip: Pell City, Alabama 35128 Company Complaining About: Directv ______Description Without any advance notice, AT&T/DirecTV removed access to 120 TV stations nationwide. This is part of a transmission dispute between DirecTV and Nexstar Media that has been going on for 5+ weeks now. It is WRONG for paying customers like me to have channels go dark while these multi- billion dollar companies quibble. In the future, I URGE the FCC to require providers to resolve transmission disputes without restricting station/channel/network access to current customers.

______Ticket: # 3456357 - Local Channels removed Date: 8/10/2019 1:38:32 PM City/State/Zip: Foley, Alabama 36535 Company Complaining About: Nexstar ______Description (b) (6)

______Ticket: # 3459372 - Billing Date: 8/12/2019 4:45:04 PM City/State/Zip: Prattville, Alabama 36006 Company Complaining About: AT&T ______Description

Consume called to cancel service in April, he is still being billed by AT&T and still have not been cancelled. The bills being sent are from April $140, May $145.39 and June which he did not currently have. He is visually impaired and is causing more frustration. He has a hard time getting through talking to a live person. ***CTR98-phone***

______Ticket: # 3459870 - Nexstar/directv CBS Date: 8/12/2019 7:50:22 PM City/State/Zip: Altoona, Alabama 35952 Company Complaining About: AT&T ______Description I have directv and nexstar has control of our local CBS in North Alabama they have pulled it from Directv. I still pay the same plus i want cbs I want someone to do something!!!!!!

______Ticket: # 3460455 - Att direct tv Date: 8/13/2019 10:08:12 AM City/State/Zip: Nokomis, Alabama 34275 Company Complaining About: AT&T ______Description This company is refusing to send a mail sticker to get the equipment returned to them, I have called several times am transfered repeatedly and the have been told that I can't get the return sticker until the next billing cycle. They are over charging me 300 dollars, have charged for service I never requested and the tv service is awful. I also spoke with them a month ago and was told my contract had expired and it was OK to cancel. They are the worst scammers I have seen since the 80's. They are also.losing channels in Sw florida and blaming it on the tv stations. Any help u can offer will be appreciated. (b) (6)

______Ticket: # 3460688 - Theft & Fraud of my dish by Cable Time in Rainsville, AL Date: 8/13/2019 11:18:12 AM City/State/Zip: Rainsville, Alabama 35986 Company Complaining About: Dish Network ______Description My name is (b) (6) , I live at (b) (6) Rainsville, AL 35986. I have my Satellite Dish thru the Regional Company Satellites Unlimited. On Wed. Aug 7th 2019 my dish satellite was line was cut by Cable Time, local company. at the request of another (b) (6) , authorized by owner(b) (6) , owner. employee tech was Casey Templeton. They hooked the dish from H2 to my dish. I felt it was theft and fraud and contacted police. They came out and witnessed the tech hooking up to my dish, but did not stop it. I then contacted my provider of the situation which they said, he could not do and sent someone to repair and cut the line off of my Dish on Saturday Aug. 12th. I had to wait 3 days for my dish to have my the cable theft removed. Monday Aug 13, 2019 Cable Time, had his employee come back out and attach the dish from H2 back to my dish. I believe this to befraud and theft of service, as well as trying to intimidate me into going along with this fraud. Police was called, officer Wigley came out, said Jim at Cable Time was a nice guy and I should go talk with him. I advised him I would not because my service provider was with another company. I feel that Cable Time, (b) (6) -owner, new this was fraud, as well as his tech Casey Templeton. I am now waiting for his dish connection H2 to be removed from mine by Satellites Unlimited out of Birmingham, AL again. I pay my bill which includes $9,99 per month insurance protection. This reconnect will be two times that I've had to use this service. Please help me with this matter. I went by all laws that I know to be true and right when having my dish installed. This Cable Time, is independent and I feel he thinks he can continue to fraudulently use my dish that does not belong to him or his customer. Again, I ask that you please help in this matter. Thank you, (b) (6) Also, I do have pictures & video of the tech stealing my dish service with his connection to H2.

______Ticket: # 3462736 - Charging for services not rendered Date: 8/13/2019 8:34:48 PM City/State/Zip: Vestavia Hills, Alabama 35216 Company Complaining About: Spectrum ______Description I scheduled too cancel my subscription with spectrum. They are trying to charge me for services not rendered. They are billing me for 30 days instead of the 7 days services were provided. They told me that they included a statement in a billing statement of a policy change but this is not sufficient. They sent a separate email, outside of a billing statement, to inform me of changes to my due date. This is an inconsistent approach to informing customers of major changes. There was no reason for me to expect that they would communicate major changes via a billing statement when they had set a different precedent. I should not be charged for services not rendered and did not agree to pay for the full billing cycle when they stopped providing services 7 days into the billing cycle.

______Ticket: # 3462754 - Overcharging for cable and internet Date: 8/13/2019 8:49:50 PM City/State/Zip: Gadsden, Alabama 35904 ______Description I am currently paying 174.74 for cable and internet and is too expensive

______Ticket: # 3462959 - Loud commercial on The Weather Channel. Date: 8/14/2019 4:41:31 AM City/State/Zip: Roanoke, Alabama 36274 Company Complaining About: AT&T ______Description Several times during the evening while watching The Weather Channel on Direct TV there are commercials with very very high volume. This causes us to rush to lower the sound or change channels. It is not one specific commercial but it can be any. I have sent an email to The Weather Channel and Direct TV but received no answer. This may cause us to drop this channel in the future.

______Ticket: # 3464523 - Loud Commercials Date: 8/14/2019 2:56:59 PM City/State/Zip: Madison, Alabama 35758 Company Complaining About: Directv Now ______Description DirecTV Now streaming TV service plays commercials that are noticeabley louder than the television program or movie. It has been happening for about two months now.

______Ticket: # 3465384 - directv and cbs Date: 8/14/2019 6:42:43 PM City/State/Zip: Southside, Alabama 35907-7006 Company Complaining About: AT&T ______Description (b) (6) no cbs channel since july 4 2019 no one seems to care [directv and cbs] Directv is a satellite communications co.

______Ticket: # 3469557 - DIRECT TV AND CBS Date: 8/16/2019 1:59:02 PM City/State/Zip: Bessemer, Alabama 35023 Company Complaining About: Directv ______Description I am paying Direct TV for a service that includes all local channels including CBS. CBS has not been available for over a month. I would like to receive the service I am paying for.

______Ticket: # 3470600 - Directv Date: 8/16/2019 6:30:15 PM City/State/Zip: Bessemer, Alabama 35023 Company Complaining About: Directv ______Description I pay directv for services that include local programming. They no longer are providing CBS and have not offer a reduction in my monthly bill nor have they given me a time that this issue might be resolved.

______Ticket: # 3470766 - AT&T U-verse Date: 8/16/2019 7:56:46 PM City/State/Zip: Athens, Alabama 35613 Company Complaining About: AT&T ______Description I moved to my current residence in May 2019. Since I had U-verse service at my previous residence, I requested a move with AT&T. They came at the prescribed time and installed temporary service. They said someone would back to run the permanent cable and bury it in two weeks or less. However, after several calls over the summer and me taking off from work to be there, they did not show up. From May 2019 until now I have had a tv/internet laying on top of the ground in my back yard and it runs across my sidewalk into the house. This has created a trip hazard for my guests and irritation for to move this wire every time I cut the lawn.

So, I decide to change service providers because AT&T NEVER fulfilled their obligation to fully install service. When I called AT&T, they said I owed $135 because I terminated a 12 month agreement and they would charge me for the remainder of the month’s service!!

I told them that I did not sign a 12 month service agreement. They said it was a new service install. I said it was not new service because I already had AT&T service and just requested a move.

I ask why they were charging me for the remainder of the billing cycle and pro-rating the charge. Their policy changed a couple weeks back...how convenient?!?!?!?

My contention is they NEVER fully installed my service. I called them to complain and NOBODY from their office came to resolve my issue. Therefore, I should not be charged an early termination fee...besides it was a continuation of service from my previous residence anyway. Secondly, they won’t pro-rate the bill for the rest of the billing cycle?? They pro-rate your bill when you sign up for service!!! Do it when you tterminate service!

______Ticket: # 3472088 - direct tv cuctomer assistent Date: 8/18/2019 4:44:01 PM City/State/Zip: Pinson, Alabama 35126 Company Complaining About: AT&T ______Description billing practices customer service employees not telling truth and not doing job of turning off service when told to waiting 2 monthes before and billing you and changing dates of when you ask for service to be turned off

______Ticket: # 3472290 - Child porn in TV ad for SBabes.com Date: 8/19/2019 12:43:14 AM City/State/Zip: Athens, Alabama 35611 Company Complaining About: Spectrum ______Description I just witnessed an TV Ad for SBabes.com on paramount network that showed what appeared to be an underaged child posing in sexy lingerie and sensual poses. This should be taken off the air immediately and the producers of the ad turned over to the police for promoting child pornography.

______Ticket: # 3472785 - Directv is over charging from what was agreed Date: 8/19/2019 11:15:30 AM City/State/Zip: Chelsea, Alabama 35043 Company Complaining About: Directv ______Description I had services transferred in December this year. During that time I was going to add 2 boxes and the install guy sold me on 3 wireless boxes. He explained that the only extra fee would be the price of the equipment I was buying which was 3 boxes for approx $300. I asked if there would be additional fees on the bill and he explained that I only paid rental on the genie dvr box. There was no additional fees and let me speak to a rep that told me the same and saids I could not wait for paper work that it had to be done at that time. So I gave them my account info and paid. My bill of course went up from $125 or 128 to 160+. They will not correct the problem and I've been taken advantage of. I have one movie channel and one genie and one wireless box is already fried.

______Ticket: # 3472822 - Direct TV not showing local channels Date: 8/19/2019 11:23:47 AM City/State/Zip: Meridianville, Alabama 35759 Company Complaining About: AT&T ______Description I thought federal law required all carriers to show local TV stations, Direct TV (via Dish)(AT&T bundle) has blocked Huntsville, AL local channels 54, WZDX; Channel 6, MNT; and channel 15, WHDF for over 3 weeks now. How can this be fixed and/or the law enforced?

______Ticket: # 3473094 - Att uverse channel availability Date: 8/19/2019 12:13:37 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: AT&T ______Description Major networks,which I have paid for, have been shut down while they resolve a dispute. The consumer has been made a pawn in this battle and no one speaks for the people.

______Ticket: # 3475208 - Nexstar Media Date: 8/19/2019 9:08:10 PM City/State/Zip: Southside, Alabama 35907 Company Complaining About: Directv ______Description Nexstar Media is not servicing the Bimingham market. They have blackened the coverage from the Direct TV market. In announcing the deal on Tuesday, Nexstar chairman-CEO Perry Sook emphasized the reach of the enlarged company but stressed that the individual stations will remain focused on serving their local markets. The need for broadcast TV stations to clearly differentiate their programming from the array of cable and digital competitors has been a theme for broadcasters who gathered this week in Miami for the annual National Assn. of Television Program Executives conference.

______Ticket: # 3475815 - Cancellation Charge by Dish Network! Date: 8/20/2019 11:00:18 AM City/State/Zip: Decatur, Alabama 35603 Company Complaining About: Dish Network ______Description Dish is trying to charge me a $15 fee to cancel my service after 21 years! I was not under a contact. They want to charge me the fee to mail back their leased equipment. I contact them. They waived the charge; however they are charging everyone this to cancel the service and it is not in our contract or customer agreement.

______Ticket: # 3476361 - TV commercials about vaping Date: 8/20/2019 12:52:58 PM City/State/Zip: Wetumpka, Alabama 36092 ______Description Is the FCC going to ban vaping and e-cigarette commercials? Early studies are showing a dangerous trend with youth adoption and also physiological health effects from use. I have young grandchildren now being exposed to this crap everywhere they turn. Thank you.

______Ticket: # 3476572 - lost channels Date: 8/20/2019 1:37:21 PM City/State/Zip: Jasper, Alabama 35503 Company Complaining About: Directv ______Description We have been without CBS 42 (Nexstar Media) since July 5...... it is ridiculous we have to suffer lost programming due to EITHER side not wanting to settle a dispute I think the FCC shoukd intervine and make them or find them

______Ticket: # 3477767 - Tv channels Date: 8/20/2019 5:05:58 PM City/State/Zip: Cordova, Alabama 35550 Company Complaining About: AT&T ______Description Local 13 and 42- Cordova alabama-these channels off air- we still pay and not receiving service- negotiating needs to get done- unfair to us the customer--

______Ticket: # 3478196 - Directv and Nexstar CBS 42 in Birmingham, Al. Date: 8/20/2019 7:25:39 PM City/State/Zip: Trussville, Alabama 35173 Company Complaining About: Directv ______Description Directv customers have been without the local CBS affiliate since July 1. I am ready to switch to another provider but Directv claims I have a contact until July 2020. Seems they have broken their contract with me. I want my contract cancelled September 6.

______Ticket: # 3478431 - Cbs Date: 8/20/2019 9:39:13 PM City/State/Zip: Fosters, Alabama 35463 Company Complaining About: AT&T ______Description I am in rural Alabama with no internet service. I can not get cbs with a digital antenna nor can I pay them 9.99 a month to stream it because we have no internet. Just cell phones. ABC upped their signal strength. CBS locally is holding us hostage. I understand they have issues with direct tv. But why won’t they just improve their signal strength to serve rural areas where there is no cable and no internet. We née internet service run like they did rural electric coops.

______Ticket: # 3478548 - Direct TV Date: 8/20/2019 11:55:48 PM City/State/Zip: Cleveland, Alabama 35049 Company Complaining About: Directv ______Description I live in Blount County, AL. I have Direct TV. We r unable get out CBS channel from Birmingham, AL. Seems to be a dispute between direct tv and Nexstar. I have complained to Direct TV and to Nexstar with no reply or result. Please help!!

______Ticket: # 3478721 - Billing/Service Issues Date: 8/21/2019 9:04:14 AM City/State/Zip: Birmingham, Alabama 35215 Company Complaining About: Spectrum ______Description • The consumer is calling about her carrier Spectrum • She has a bundled package • She states she made a payment and they miscoded her account and shut off her service in March • She reached out to the carrier and they stated it was coded no account, like she didn't pay her account • They advised there was an error • She states they got that issues resolved • She states she continued making payment • In July they turned her service off • She reached out to the carrier and they stated they no longer taking checks from that account • They turned her service back on • She reached out to August to make a payment, they stated she had to use her credit card and not her checking account • They advised her not to pay her bill until they got this figured out and they would call her • They shut off her service again for the third time • She states she has never had a returned check • The carrier advised they were not to take the restriction off • She states she tried to reach out to the executive office • She wants the restriction off of her account because it was an error • She wants them to investigate this and research as to what happened and lead up to this • She also wants someone from the executive office to contact her

***CTR405-phone***

______Ticket: # 3479463 - Unauthorized contract extension Date: 8/21/2019 12:21:31 PM City/State/Zip: Phoenix, Alabama 85054 Company Complaining About: AT&T ______Description Contacted DirectTV regarding another issue and was informed that my contractual commitment had been extended for two years without my consent or authorization and contrary to direct assurance by authorized agent of DirectTV/ATT that it would not. Repeated calls and requests amounting to several hours of wasted time only to be transferred to as many as six different departments has not produced any documentation of my authorization to renew any agreement.

______Ticket: # 3481788 - Sporadic reception from WIAT Birmingham AL Date: 8/22/2019 1:23:24 AM City/State/Zip: Clanton, Alabama 35045 Company Complaining About: Directv ______Description Our tv market is currently being held hostage by Directv and Nexstar due to their contract negotiation stalemate. We have not received CBS affiliate WIAT in our Directv programming for over two months. We purchased an inside antenna, and also subscribed to CBS All Access channel, and have noticed while using both, a pattern of bad and/or non existent reception of WIAT during prime viewing hours. We suspect this is possibly being done deliberately by WIAT/Nexstar to further inconvenience customers and push us to complain to Directv. Two things could solve this problem: 1) Resolve contract disputes immediately and resume normal channel availability , and 2) stop all activity that is causing further inconvenience for customers and preventing us from accessing live tv transmission, both over the air and streaming.

______Ticket: # 3482560 - Bill is more than 10 times what it was last month without any explanation Date: 8/22/2019 12:04:27 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description I had an agreement with the office of the President of AT&T to discount my bill as a result of a previous complaint to the FCC. Said discount was to be for 12 months. I have been unable to reach his office to discuss this issue and the people at the service center are not allowed to provide me with a contact phone number. Their billing practice does not allow the consumer to understand changes to the bill. My bill went up by a factor of 10 with no documented reason.

______Ticket: # 3485549 - Directtv Date: 8/23/2019 11:34:33 AM City/State/Zip: Decatur, Alabama 35603 Company Complaining About: AT&T ______Description I can not even begin to tell this in 3-5 sentences. I have had direct tv for 25 years since AT&T came along my service does not work correctly, the boxes do not either. They have equipment charges on my Bill that do not belong there. After MANY hours on the phone with many people who do not know crap or do what they will say I can not pay my regular bill and I can not get a correct answer and I am done!! the charges are bogus and that is fraud. I ask for your help in holding this unorganized company accountable.

______Ticket: # 3486343 - constant signal loss Date: 8/23/2019 2:22:10 PM City/State/Zip: Elkmont, Alabama 35620 Company Complaining About: Directv ______Description New satellite system installed in May. I have had signal loss problems ever since installation. Company wants me to pay $100 for service call or agree to a $9 per month service plan.

______Ticket: # 3486498 - Comcast DVR & set/desk top box issues Date: 8/23/2019 2:56:18 PM City/State/Zip: Gadsden, Alabama 35901 Company Complaining About: Comcast ______Description • Consumer has a complaint against Comcast cable TV. • For the last 4 years the consumer has had his own cable box with a DVR player. • This box has worked fine, up until the last 2 weeks. • Every day, during the day, Comcast will disable the DVR service. • Consumer records baseball games, and Comcast is messing up his services. • Consumer has called at least 6 times to complain about the issue. • Comcast is refusing to assist the consumer and they are blaming his box. • Consumer has been transferred 4 different times, by the provider. • Consumer is legally allowed to have a 3rd party box with a DVR. • Consumer cannot find their approved equipment list for set/desk top boxes. • Consumer had gotten this set/desk top box off the approved list when he fist bought it. • Resolution: Consumer wants his DVR service fixed as soon as possible.

***CTR398-phone***

______Ticket: # 3488314 - Being overcgahred for tv services Date: 8/24/2019 4:19:44 PM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: AT&T ______Description I am a customer of Direct T.V. and have been for some time. I got into a situtaion where I could not afford my service so I dissconnected for a month and went with someone else. They called me and offered me a deal that I could not refuse. They offered me half off my old bill and 135.00 amonth. I jumped at the offer and did go back. However it took me a week to get service back and it took a tech to come out because our dish would not commucat with the satille. They charged 99.00 for a sevice call after telling me it would be no charge.. Then was charged a partial month of 30.00 I had to pay this before the could talk to me about the new bill of 265,84. I am only suppose to pay 135.00 a month I can not get anyone to talk with me I have made several attempts would have on hold for 30 min. or more. Please help me. I am a senior citizen and am not going to treated like I have no rights.

______Ticket: # 3488436 - Removal of Channel 42 WIAT from my Direct TV/ATT service Date: 8/24/2019 7:05:21 PM City/State/Zip: Birmingham, Alabama 35242 Company Complaining About: AT&T ______Description I have been lied to, promised credit on my bill, spoken to by several people out of the United States, and in the U.S. Told I would get credit on my bill for removal of this channel, etc.etc. ATT purchased Direct TV sometime ago. When it rains we get NO picture. Now they removed my favorite Channel and all I get is LIES.

______Ticket: # 3488642 - AT&T U-Verse Date: 8/25/2019 12:15:47 AM City/State/Zip: Helena, Alabama 35080 Company Complaining About: AT&T ______Description At&t/DirecTV marketed and sold me my TV service, including ESPN, both streaming and on live TV. Now, I can't watch ESPN on TV and I can't stream it. And AT&T tells me that I actually have ESPN, but I can't watch it... WHAT? I want what I pay for.

______Ticket: # 3489122 - Cannot capture broadcast tv signals Date: 8/25/2019 7:10:16 PM City/State/Zip: Auburn, Alabama 36830 Company Complaining About: There Is No Company, I Use Broadcast Tv ______Description I live in Auburn, AL and I have difficulty capturing broadcast tv signals via antenna. Auburn sits between TV markets -- Columbus, GA and Montgomery, AL. Both poorly serve the Auburn/Opelika area. I bought the most sophisticated antenna I could find, placed it high on a pole outside and can only get one channel -- WRBL channel 3. It is ridiculous that a growing metropolitan area such as Auburn with a university of 30,000 student gets so poor broadcast tv signal.

______Ticket: # 3489686 - Missing channels Date: 8/26/2019 11:01:23 AM City/State/Zip: Harveat, Alabama 35749 Company Complaining About: AT&T ______Description I would like to have missing channels back.

______Ticket: # 3490023 - nextstar CBS Date: 8/26/2019 12:13:31 PM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: AT&T ______Description Tired of being blocked from watching local CBS station due to ongoing fight between Nextstar and Uverse. This is an unfair practice of holding subscribers hostage

______Ticket: # 3490500 - CBS Date: 8/26/2019 1:44:11 PM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: AT&T ______Description I want my CBS Network back! I miss my news, sports, and latenight shows! I am paying for this channel. I want it back!!

______Ticket: # 3490857 - AtTT/Direct TV Date: 8/26/2019 2:50:39 PM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: AT&T ______Description CBS 42 has not been Available in almost 2 months. I received a box of wires telling me I could hook it up if I wanted to. I called AT&T and ask them to send someone out to do it, they wouldn’t, I asked for a refund they said it was a free channel it would not issue a refund. If it’s a free station then why do we have to pay for it? Meanwhile their monthly fees continue to increase. If your new customer with any of the cable companies you get a discounted rate to come in but if you’ve been with them for several years they penalize their customers by increasing rates. They absolutely take advantage of the consumer. I realize there are more options which I will definitely look into it. I hope you can help protect the consumer

______Ticket: # 3490864 - Over billing Date: 8/26/2019 2:51:14 PM City/State/Zip: Jacksonville, Alabama 36265 Company Complaining About: AT&T ______Description When I cancelled my WiFi with AT&T in May i was not given credit for it in June. When I disconnected Direct TV on June10. 2019 AT&T charged me 159.61 and 260.45 for June and July. They refuse to issue a refund

______Ticket: # 3491659 - I have lost my local channels I pay for. Date: 8/26/2019 5:46:45 PM City/State/Zip: Mobile, Alabama 36619 Company Complaining About: AT&T ______Description I have lost 4 of my local channels that I pay for and AT&T will not compensate me for these channel losses. It has been months and they are no closer to getting my channels back and this is legalized theft and the government is allowing it to happen. I PAY FOR ALL MY LOCAL CHANNELS I SHOULD BE GETTING THEM AND THE GOVERNMENT DOES NOTHING TO BIG COMPANIES RIPPING THEIR OWN CUSTOMERS OFF.

______Ticket: # 3492136 - Nexstar owner of CBS 42, Birmingham AL and ATT U-verse customers held as hostages Date: 8/26/2019 9:38:44 PM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: AT&T ______Description We’re customers of ATT U-Verse and for over a month have not been able to view our local CBS 42station. Since we are unable to get local channels over the air, we pay a lot every month for the privilege of viewing local stations as well as other popular cable stations. The customers of cable providers and the local stations are being held hostage of their greed. I don’t know who is at fault, but this needs to be cleared up sooner rather than later. If we’re unable to see local channels that once could easily be seen without anything more than rabbit ears and now we’re paying for the channel, what good is the FCC to us if you continue to let this go on.

______Ticket: # 3492370 - ATT Billing Complaint Date: 8/27/2019 8:21:13 AM City/State/Zip: Huntsville, Alabama 35806 Company Complaining About: AT&T ______Description Postal Mail Ticket#28307 Ready For Data Entry

______Ticket: # 3493810 - inability to reach to cancel service. Date: 8/27/2019 2:00:09 PM City/State/Zip: Columbia, Alabama 36319 Company Complaining About: Directv ______Description I have directv service and have reached out on three occasions to try and cancel my service (8/26 x2, and 8/27). Each time I was transferred multiple times to different reps or left on hold for extended (hour plus) periods of time without an answer. I would just like to cancel my overpriced service and have my final bill sent.

______Ticket: # 3494543 - Billing Date: 8/27/2019 4:11:02 PM City/State/Zip: Winfield, Alabama 35594 Company Complaining About: Directv ______Description I accessed Directv's website on 08/20/2019 to pay my bill online. The balance according to Directv's website was $40.67. The bill I just received from Directv was for $82.42 which includes a balance due of $18.75 from the previous bill. Tammy at Directv's chat line says that's just the way Directv does their billing, calling the balance on their website "live time". So, when Directv customer log into Directv's own billing site they are provide with erroneus information.

______Ticket: # 3494590 - Unfair Pricing Date: 8/27/2019 4:19:48 PM City/State/Zip: Winfield, Alabama 35594 Company Complaining About: Directv ______Description I have been a Directv customer for 20 years-11 years in California and 9 years in Alabama. Directv is grossly unfair to existing, loyal customers as they NEVER offer the great rates and services they offer to now customers. Every week I get mail advertising Directv 's best package of 235+ channels, HBO, Showtime, etc. free for three months plus the latest receiver and equipment, but ONLY for NEW customers. Existing, loyal customers get nothing except snarky, misleading representatives at ATT's call centers. I have NEVER been offered an equipment upgrade! The ONLY way I ever get a discount is by contacting FCC.gov and complaining. "Too big to Fail", ATT/Directv fits that description perfectly.

______Ticket: # 3495905 - Satellite TV-DIRECTV Date: 8/28/2019 9:54:31 AM City/State/Zip: Orange Beach, Alabama 36561 Company Complaining About: Directv ______Description Fax Ticket#06903 Ready For Data Entry

______Ticket: # 3495958 - Not providing contracted services Date: 8/28/2019 10:10:38 AM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description Switched to AT&T Fiber and U-Verse several months back and was promised all of our local network providers along with all of the other standard and premium cable channels. A couple months after switching we no longer receive half of our local networks due to pricing squabbles between AT&T and NextStar. AT&T has not reduced our monthly fees nor have they provided an alternative method or receiving these stations (ie.: Digital Antenna). Customer Service is non-existent with little to know updates. I consider this a breach of contract since they are not providing what they promised but they do not allow changing mid-contract without paying high fees.

______Ticket: # 3496452 - Bundle Billing Issues Date: 8/28/2019 12:07:49 PM City/State/Zip: Valley, Alabama 36854 Company Complaining About: Wow ______Description Consumer stated that when he contacted the provider WOW consumer told them that he did not want the package the only thing that the consumer wanted was cable TV. Consumer has phone service with another provider and he does not need internet. Consumer would like to have the phone and internet dropped because he is not using the service and just have cable TV. Consumer would like to have the bill readjusted and a credit issued for the services that WOW was charging him for that he was not using. - **CTR406-phone**

______Ticket: # 3503970 - Dish network/WALA fox 10 dispute Date: 8/30/2019 10:25:40 PM City/State/Zip: Bay Minette, Alabama 36507 Company Complaining About: Dish Network ______Description Dish charging fo local channels but not providing them. WALA Fox 10 claims they broadcast over the air for free but do not

______Ticket: # 3508768 - $750 at&t Bill Date: 9/3/2019 7:05:55 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description February of 2019 I received a bill for $750.91. My original agreement with At&t was a bundled package that included tv, internet, and a land line telephone for $89 per month. I did not want the phone service but the At&t rep explained I would pay more without the landline. In 2017, my bill went up to $123 per month. In September of 2018, my bill went up to $180.00. At&t Telemarketers called me on the regular basis to offer promotional packages. I would accept the promotion but never receive the promotion. When I followed up with At&t I was advised that the promotional pricing was for new customers only. I disputed the $180 bill in September of 2018. The At&t rep explained to my husband and I that we were being billed for the following promotional services: 1. NFL package (that I never asked for) 2. Premium channels 3. landline The At&t rep explained; a lot of people don’t look at their bills. He further explained a credit could not be issued because I’ve been paying for the service for a long time. I explained my bill went from $89 to $180 I asked him to 1. remove the landline 2. Remove the NFL package from my monthly service 3. Premium channels That brought the monthly bill down to $150 a month. I asked for a manager. After holding for 3-4 hours, I was transferred to a manager, as soon as the manager said hello the call disconnected. I spent the next 7 days holding for 4-5 hours per day. My husband called the new service line and got through to a live person immediately. They transferred me to someone in the retention department who offered to credit me $150. He promised to call me back in 2 weeks after obtaining approval to issue service credit beyond 1 month for multiple services. I did not receive a call back in 2 weeks, our service was interrupted twice. I had to start the dispute process all over again. Please see my payment timeline below: September 2018 paid $173.20 (August 2018) Account Status: current, but disputing amount billed October 2018 Paid $180 (9/24/2018) account status: Current Disputing Payment Amount November 2018 Per At&t rep Do Not Pay until he calls me back regarding credit December 2018 Services Interrupted paid $179.45 (12/4/2018) to restore services. They would not talk to me about conversation with rep about agreement. Could not look at notes in the system until I paid to have the service restored. Service interrupted 12/13/2019. Paid $216.36 to restore service. I made them go back through the notes. I received an apology. They connected me to the retention department. The retention department claimed to issue credit for NFL package and land line service. January 2019 paid $209.68 same thing ( service interrupted) tired of fighting with At&t February 2019 received a bill for $750.91 This makes no sense. I am in the process of buying a house. I do not want At&t to interfere with the process. This bill makes no sense.

______Ticket: # 3508841 - cancelled my directv service 8/23, they are billing me past that date and I am out of contract Date: 9/3/2019 7:36:51 PM City/State/Zip: Wappingers Falls, Alabama 12590 Company Complaining About: Directv ______Description I cancelled my Direct TV service on 8/21/19 to be effective on 8/23 at midnight. I was told by Tiffany on 8/21 and Maya a few days before that, that I was no longer in contract. I have received a bill for service through 9/21/19. I mailed back my equipment per their instructions on 8/27 and per UPS, it shows delivered to them 8/29/19. I called today to verifiy equipment received and adjusted bill amt and I was told by a very incompetent rep. that disconnection is effective 9/11 and I owe $275.62. Tiffany told my on 8/21 that I would only be billed from 8/21-8/23/19 for my final bill.

______Ticket: # 3509366 - WOW Incompetence re: Emergency Action Messages Date: 9/4/2019 9:30:29 AM City/State/Zip: Huntsville, Alabama 35824-2540 Company Complaining About: Wow ______Description WOW Internet, Cable, and Phone continually mis-routes Emergency Action Messages to the wrong market. Last month messages for Mobile and South Alabama were routed to Huntsville AL. The last two or 3 days Emergency action messages for South Carolina and the issue continues, today. Tue 9/3/2019 15:14 CDT, 1600 CDT, 1834 CDT, 1924 CDT, 2036 CDT, 2143 CDT, and 9/4/2019 0654 CDT they have broadcast EAMs intended for South Carolina to Huntsville AL cable. The concern is that they are incompetent at getting them the intended market. Did South Carolina get theirs and will we get ours????

______Ticket: # 3511828 - Tv channels Date: 9/4/2019 8:39:13 PM City/State/Zip: Haleyville, Alabama 35565 Company Complaining About: Assurance Wireless ______Description Lost start channel among others after rescanning.not with any company outdoor antenna.

______Ticket: # 3512666 - Over the Air TV: Date: 9/5/2019 11:56:28 AM City/State/Zip: Claypool, Alabama 85532 Company Complaining About: Assurance Wireless ______Description Tv watcher here, for years our over the air tv has been less than stable. It goes off everyday and maybe comes back or not for awhile. My suggestion is to purchase AMERICAN equipment instead of some foreign made equipment. Remember Digital signal inferior transmission FLOP. , Globe, Arizona is where problem is. This is very SAD, we don't watch alot of tv but uninterrupted would give us some relief. Your form doesn't let people fill out our information correctly. You're welcome for whoever gets a laugh out of this. ARE You are working for cable???

______Ticket: # 3514218 - Direct TV cancellation Issues Date: 9/5/2019 5:58:53 PM City/State/Zip: Madison, Alabama 35758 Company Complaining About: AT&T ______Description Attempted to cancel direct tv services on 09/05/2019 and was told that they can only cancel on the first day of a billing cycle which is October 1st. This means that I am paying for services I'm not receiving. This was not told to me up front when I started the service.

______Ticket: # 3514870 - wtto ch 21 birmingham unavailable after rescan Date: 9/6/2019 8:57:38 AM City/State/Zip: Trussville, Alabama 35173 Company Complaining About: Sinclair ______Description wtto tv channel 21 Birmingham changed frequency last week. I have rescanned several times, but the channel is not available. how do I receive this channel now?

______Ticket: # 3517860 - Inability to obtain customer service Date: 9/7/2019 1:19:56 PM City/State/Zip: Phenix City, Alabama 36867 Company Complaining About: Directv ______Description Not getting all channels and overcharged for services. Attemps to contact company via chat and phone call are impossible, i.e. disconnected chats, tranfers from dept to dept, excessive hold times with no one ever answering. I want someone to contact me, ensure the missing channel is provided and provide a promotional credit to the monthly billing. Unavailability of contact and overcharging are unfair business practices. Thank you for your assistance.

______Ticket: # 3518051 - ATT/Direct TV Date: 9/7/2019 4:21:38 PM City/State/Zip: Gardendale, Alabama 35071 Company Complaining About: AT&T ______Description Cancelled service 6/19/19 and returned Modem and other equipment on 6/27/19. I am still receiving Bills.

______Ticket: # 3518975 - Obscene, frightening commercial content Date: 9/8/2019 11:34:20 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description My eight year old son was watching the Titans vs Browns NFL football game this afternoon, Sunday Sept 8 when a commercial for the new series “Evil” came on. The content of this commercial was extremely frightening to him and inappropriate during programming for viewers of all ages. Not only can he not fall asleep but he says he “never wants to catch football again”. This is coming from a child who loves football wholeheartedly. Please, please remove this commercial and please remember the children watching when you approve commercials during football games.

______Ticket: # 3519966 - DirecTV bill Date: 9/9/2019 1:07:09 PM City/State/Zip: Altoona, Alabama 35952 Company Complaining About: AT&T ______Description I spoke with Gabby In july and Oscar in aug My bill should be 105.48 I need help

______Ticket: # 3520616 - Tv channels do not come in anymore. Date: 9/9/2019 3:15:33 PM City/State/Zip: Oneonta, Alabama 35121 Company Complaining About: Assurance Wireless ______Description Before my rescan I got 12 channels. Since the rescan I only get 5. The 5 I do get are extremely weak signal. The other 7 that I do not get anymore had an amazing signal until the rescan. i do not understand why I do not get the ion tv or qubo anymore? Please fix this problem for the Oneonta Alabama area. Our area code is 35121. Thank you!

______Ticket: # 3521559 - Comcast issues. Never received credits promised and billed for months after disconnected Date: 9/9/2019 7:15:47 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: Comcast ______Description I have had Comcast Since Nivember of 2017 thru February of 2019. We cancelled service in Fenruary due to acomcast refusing to first of all fix the cable problems and outages for over 7 months, refusal to issue the proper credits we were promised for said outages and then for billing us for an additional three minths at 200 a month.

When we signed up for service, it was ano contract no committment offer. Several times during our service periods we had issues with cable and internet freezing rorma couple days at a time. Comcast never came out to check or resolve the issues. We were forced to deal with it because there are nit many ootions for those services here locally. Starting in June of 2018, we started having periods of no caqble for the entire month. We would call to complain and they did nothing. They promised to credit us for the service fees and taxes for the cable portion. I also insisted that they credit for the tv receiver fees because they were useless as well and we shouldnt have to lay for something we cant use due to their issues. For the next several months it was the same thing. I was having to travel for work. Id come home every 4 days for three days and cable never worked. Each time they promised me to fix it and never did. Finally, the last week of aja uary they ccame out and found a defective cable line - the ine they ran outside from our town house to the cable utility box 300 plus feet away. The guy appologize

______Ticket: # 3521631 - No Broadcast TV Reception in Mobile, Alabama. Date: 9/9/2019 7:52:35 PM City/State/Zip: Mobile, Alabama 36603 Company Complaining About: Other ______Description I live on Downtown Mobile, Alabama and the broadcast signals from all the local TV Stations are so weak they cannot be received even with an outside antenna on a mast that rotates. There is even a booster. Still no signal from WKRG, WALA, WEAR and WPMI.

______Ticket: # 3523802 - AT&T NBC not showing U-verse Date: 9/10/2019 3:49:06 PM City/State/Zip: Mobile, Alabama 36693 Company Complaining About: AT&T ______Description (b) (6)

______Ticket: # 3528051 - TV extra charges Date: 9/12/2019 12:48:12 AM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: Spectrum ______Description I called spectrum to cancel my service with them on July 5 2019. I talked to a representative that told me I should keep my service until the 19th of july, since I've already paid for the month and they would cut me off on the 19th of july. On the 20th of July, my cable was still on. I called spectrum on the 20th of july to see why my cable was still on. Spectrum told me I had to call in on the 19th and cancel it, which the representative did not inform me of. Now I will be charged a total of $195.00 for 2 day overage.

______Ticket: # 3528182 - Direct TV Billing Issues Date: 9/12/2019 9:08:46 AM City/State/Zip: Gulf Shores, Alabama 36542 Company Complaining About: Directv ______Description I called Direct TV on 8/28 as my 2 year contract was running out - and I wanted to see if I could continue my discounted price. They told me they would give me service for next 2 years again for $49.00 plus tax. Same day they also sent me an email that said my next bill would be $37.40. Well my bill came in and it is for $61.40 - I called on 9/11 and they said there were no discounts they could give me and had no record of my 8/28 conversation were I was told I could get 2 years for $49.00. They told me to call back in a month and see if something was available. Seems the right hand does not know what the left hand is doing - and I the customer are stuck in the middle - NOT FAIR. I am an 84 year old women and my daughter (b) (6) is filing this complaint for me. I feel I am being taking advantage of. Why are they allowed to do business like this?

______Ticket: # 3528407 - Refused to cancel service Date: 9/12/2019 10:24:58 AM City/State/Zip: Phenix City, Alabama 36870 Company Complaining About: AT&T ______Description I asked Directv to cancel my service, they hung up on me and when i called back i got a recording from at&t saying my call could not be processed. They blocked my number. I have paid on time for the 8 years i have been with them. Im not under contract and they did not cancel my service as i requested.

______Ticket: # 3531342 - false advertising Date: 9/13/2019 9:27:35 AM City/State/Zip: Killen, Alabama 35645 ______Description SoFi is advertising student loan refinancing, and "students" are excitingly staying they are "debt-free". Refinancing does NOT make you debt free, and this is blatantly false advertising.

______Ticket: # 3532487 - WPXH channel 44 Date: 9/13/2019 2:38:27 PM City/State/Zip: Steele, Alabama 35987 Company Complaining About: Ion ______Description I have Ben a viewer of WPXH channel 44 in Alabama for many years on an air antenna. For the past week that station does no longer broadcast over the air for antenna users. I have rescanned my TV several times this past week and no longer able to receive it by air antenna. I have sent two emails to WPXH asking about it, but get no response from them.

______Ticket: # 3534059 - TV and Internet out. Prior issue presented again Date: 9/14/2019 1:51:26 PM City/State/Zip: Mountain Brook, Alabama 35213 Company Complaining About: Spectrum ______Description Prior issue with (b) (6) in terms of cable tv and internet has presented again indicating shoddy or shortsighted means employed. Perhaps more troubling, continued failure by Spectrum to make appointment windows, false arrival times, contradictory explanations are being received by my wife and myself. The only urgency employed by Spectrum is 6 robocalls to alert us of the need for us to be on standby for the technicians imminent arrival

______Ticket: # 3534707 - Fox Sports South and FSsoutheast blocking braves games Date: 9/15/2019 2:07:39 PM City/State/Zip: Morris, Alabama 35116 Company Complaining About: Fox Sports South And Southeast ______Description I am a dish network subscriber and Fox Sports South and Southeast are blocking Braves games on MLB network and TBS. I pay for these channels. I cannot watch Fox Sports South or SE on dish and Fox is actively calling on us to switch service providers.

______Ticket: # 3534836 - ATT & Direct TV Date: 9/15/2019 4:46:16 PM City/State/Zip: Fort Mitchell, Alabama 36856 Company Complaining About: AT&T ______Description I am currently a Direct TV subscriber and I was charged for the NFL ticket that I did not authorized and was charge $48.99. I called Direct TV and had the NFL ticket removed and the $48.99 credited back to my account. I was told that it would take one to two billing cycles to get my money returned to me. This is the second time that Direct TV and ATT and made changed to my account and billed my for these changes without proper authorization from myself as the customer. I find that this type of behavior is wrong and I believe that I am not the only one that is experiencing this issue.

______Ticket: # 3535215 - DIRECTV billing Date: 9/16/2019 9:07:38 AM City/State/Zip: Wilmer, Alabama 36587 Company Complaining About: Directv ______Description Postal Mail Ticket#28611 Ready For Data Entry

______Ticket: # 3535268 - DirecTv not providing services that I have paid for Date: 9/16/2019 9:40:59 AM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: Directv ______Description For several weeks I have tried to access my NFL Sunday ticket web application and it will not allow me to view programming via the app. The application states that I am already signed in to another device and I must sign out first. I have deleted the app form all other devices and the problem persists. Several calls to Directv customer service have failed to rectify the problem. Directv has stated this is a known issue but has not resolved the problem, offered no solution and has stated that I cannot cancel my Sunday Ticket service.

______Ticket: # 3536344 - AT&T Uverse Date: 9/16/2019 2:05:45 PM City/State/Zip: Theodore, Alabama 36582 Company Complaining About: AT&T ______Description We had Uverse for 3 years and decided to suspend our service after our contract was up. I mailed back all equipment via UPS Store on May 14. I have copies of receipts. AT&T has now decided they didn’t receive the equipment and are sending me bills for such equipment. I have called numerous times trying to resolve the prob saying I have the receipts I can provide. On Aug 11 I was told everything was resolved and I wouldn’t receive another bill. Today I received a letter from a collection agency for said bill. I called AT&T and was told by one of their supervisors there was nothing they could do. I am ready to contact an attorney as this is going to affect my good credit.

______Ticket: # 3536862 - OVER CHARGED Date: 9/16/2019 3:47:32 PM City/State/Zip: Muscle Shoals, Alabama 35661 Company Complaining About: AT&T ______Description I'VE CLLEAND SPOKE TO SEVEREAREPRESENITVES ABOUT THIS ISSUE , OUT OF TALKING TO SEVERAL THEY AMIITED THAT I OVER PAID AND THEY WOULD CREDIT MY ACCT NEVER DID. I WAS TOLD THAT I WOULD RECEIVE AN EMAIL STATING THAT MY BLL HAD BEEN CREDIT LIE. I ASKED FOR EMPLOYEE ID'S BECUSE OF THE LIES AND MISCUMINICATION A COUPLE OF THEM REDFUSED TO GIVE THAT INFORMATIN AND HUNG UP AND LAUGHED WITH OTHER REPRESENTIVE. ASKED FOR A ENMAIL SENT TO ASURE THE CREDIT WAS PLACED ON MY ACCOUNT CHARLES STATED THAT HE WOULD HAVE TO CHARGE ME A 10 FEE IF SENT IT TO MY EMAIL. IM BEYOND DIS SATISFIED WITH THIS POOR SERVICE .

______Ticket: # 3539690 - Billing/Service Issues Date: 9/17/2019 3:24:04 PM City/State/Zip: Piedmont, Alabama 36272 Company Complaining About: Dish Network ______Description • The consumer is calling about Dish Network • He states they sent him an offer in the mail • He was going to change carriers • When he called the number, it was over in the Philippines • They offered to bundle all of his service for a certain price • When he reached out to Dish Network they advised they could not offer him Internet Service • The consumer wants what they promised him for the services • He is switching his services on Monday 9/23/19

***CTR405-phone***

______Ticket: # 3539946 - CNN PORN advertisement for Lisa Ling's upcomming show Date: 9/17/2019 4:20:45 PM City/State/Zip: Mdhurst, Alabama 20850 Company Complaining About: Cnn ______Description My 9 year old son responded to hearing "let's type in PORN and see what comes up". Children should not be subjected to these series of ads - a new one out today with three prepubescent children sitting around a computer with "it's time to talk about porn". Not at this age. It may be time to talk about porn but it should be me -not CNN who introduces the concept and specifically directing kids to look up the word on the internet. This is absolutely crazy and should stop!.

______Ticket: # 3540751 - On going Direct TV problems Date: 9/18/2019 12:08:46 AM City/State/Zip: Elkmont, Alabama 35620 Company Complaining About: Directv ______Description Same as last time and same as what's been happening since May 2019. Signal loss on multiple channels for no reason. Clear skies and no bad weather in area and I keep getting 771 loss of signal code.

______Ticket: # 3541183 - No proration of final bill AT&T Date: 9/18/2019 10:59:11 AM City/State/Zip: Mobile, Alabama 36605 Company Complaining About: AT&T ______Description I was not notified of any new changes on my ebill or by mail that AT&T changed its policy of prorating the final bill. I canceled my service on Aug. 21, and was not told that I would be billed until the "end of the billing cycle", which is Sept. 14. I returned my equipment on Aug. 21, so was unable to use the TV, Internet, Phone bundled service from Aug. 21 to Sept. 14. I called and chatted multiple times with customer service, and was told by phone and chat that I would only pay for the 7 days that I used and refunded the rest at the end of the billing cycle. On Sept. 15, I still did not receive this refund, and a call and chat resulted in me being told that they would not prorate the bill. This company should not be able to change terms with no notification, and charge me for a service I don't want and cannot use, and then lie to me until my bill is late about refunding the prorated charges. A reasonable person would assume that the decades-old practice of proration was still in effect, and it is difficult to find the TOS and to find any changes on the website.

______Ticket: # 3541635 - LOUD COMMERCIAL/CALM ACT Date: 9/18/2019 12:35:21 PM City/State/Zip: New Market, Alabama 35761 ______Description The consumer called to report a loud commercial - stated that they run all day and night

______Ticket: # 3541732 - Refusal to Send Paper Statement Date: 9/18/2019 12:54:05 PM City/State/Zip: Decatur, Alabama 35603 Company Complaining About: Directv ______Description I canceled DIRECTV to make a move to Spectrum. Spectrum needed a paper copy of my cancellation statement with DIRECTV to buy me out of my contract. After 6 or so calls to DIRECTV and them telling me it couldn't be done because I was signed up for paperless billing when I closed my account, I was told I would receive it in the mail within 10 - 14 business days. After 20 days of not receiving it, I called back and they didn't see a record of the request and told me yet again it could not be done.

______Ticket: # 3542859 - Bait and Switch/ Breach of Contract Date: 9/18/2019 4:50:35 PM City/State/Zip: Cullman, Alabama 35055 Company Complaining About: Directv ______Description Was told we were going to get one promotion for Choice/Internet @ $80/mo. w/ a $35 activation. Contract later read Entertainment/Internet @$80/mo. w/ a $35 activation. Was billed for Choice/Internet at full price. Account should be $355 owed after 4 months with DIRECTV billing saying this is now $600+.

Have tried to resolve on numerous occasions and they were unwilling and stated unable to get my account back to contract amount. Only resolution at this point is to have the service cancelled with no additional fees or charges immediately and for myself to pay the outstanding balance of $76.84 owed according what my bank says I have paid and what should be owed to date. (This does not include the Month of no service that should be prorated out due to 3-Failed attempts at installation).

______Ticket: # 3546822 - Charged for Spectrum services I did not request Date: 9/20/2019 10:39:51 AM City/State/Zip: Alabaster, Alabama 35007 Company Complaining About: Spectrum ______Description I cancelled my internet service today 9/20/19. My bill says it is for the billing period of 9/16/19- 10/15/19. I should have to pay the prorated amount for what I used the first 5 days. Spectrum is telling me I have to pay the entire month $70.99 because they say I agreed to that in there user agreement. Is this legal?

______Ticket: # 3549765 - Television Negotiations Blackouts Date: 9/22/2019 1:30:14 AM City/State/Zip: Alabaster, Alabama 35007 Company Complaining About: Directv ______Description These blackouts keep happening! This has got to stop! We pay dearly for these networks! NO MORE!

______Ticket: # 3549956 - TV interference Date: 9/22/2019 1:37:14 PM City/State/Zip: Chunchula, Alabama 36521 Company Complaining About: Over The Air ______Description channels freeze then breaks into digital squares and sound stops, this happens multiple times a day no matter what the weather conditions are or channel signal strength this is confined to any one channel but when it happens all channel affiliated with that channel goes out.

______Ticket: # 3555055 - TV Billing Date: 9/24/2019 4:09:46 PM City/State/Zip: Wedowee, Alabama 36278 Company Complaining About: AT&T ______Description She has AT&T/Direct TV service. She has called them 6 times and the first 3 times did not go well. She could not understand the reps. She sent AT&T letter. Her bill went up from 6.27 to 66.27. She is an AT&T retiree. She had credits that expired in September 6th but she was never notified. The bill was dated Sept.5th but she did not receive until the 18th and it is due on the 26th. They told her they do not have any promotions at this time. They will not let her speak with a Supervisor. She wants to get the credits back she previously had. She should at least get retiree benefits or any other promotions available. ***CTR381-Phone***

______Ticket: # 3555692 - ATT Uverse Date: 9/24/2019 7:24:15 PM City/State/Zip: Cullman, Alabama 35055 Company Complaining About: AT&T ______Description Uverse removed CBS from our channel lineup about a three months ago. Now they are saying that ABC will be removed on 9/29. The channels are local and free. But we pay for them. They are not doing anything to compensate or fix this issue. Their customer service is horrible.

______Ticket: # 3556021 - Direct TV Date: 9/25/2019 7:49:15 AM City/State/Zip: Huntsville, Alabama 35811 Company Complaining About: Directv ______Description Direct TV has been overcharging me for their services since June 2019 and I have been calling them every month to get my account corrected and they promise to issue a credit for the overcharges the next month and have not honored their promise. I need help getting this fixed or guidance in what to do please. My bill is supposed to be $92.76 and they keep billing me $198.02.

______Ticket: # 3556265 - Channel Removal Date: 9/25/2019 10:15:31 AM City/State/Zip: Phil Campbell, Alabama 35581 Company Complaining About: Dish Network ______Description

Consumer went with Dish in December of 2018 and he receives a package with 3 western Channels for $97.03 a month. Consumer said they failed to draft his account. Consumer went back to paper billing Consumer said sometimes he doesn’t get a bill Consumer said they took off one of his western channels. Consumer called and they said the western channel was a promotion and it is done. Consumer said that this was included in his package. Consumer said he has not received a bill yet for October Consumer said that he wants his western channel put back on, because it belongs to his package if not then he should be able to break his contract without any early termination fee's ***CTR402***

______Ticket: # 3558809 - NatGeo TV show Dog Impossible Date: 9/26/2019 12:36:23 AM City/State/Zip: N/a, Alabama 20585 ______Description National Geographic orchestrates dog fights and blood sports, then pretends its training.

Where is the animal welfare people who are meant to regulate? Where is the trainer reviewing process? This is a dog pit battle, NatGeo are no better than those who glorify dog fighting with pitbulls. Putting muzzles on until the dogs are exhausted doesn't in any way lessen the stress and trauma they're going through. Never mind the people who will now copy this at home. This is unsafe and unkind. Pick up your dog tv show game and get with the dog training times rather than regress us to muzzled blood sports! https://vimeo.com/361972100

NatGeo used to be a pioneer in spreading the latest and greatest science information, but in the world of dog training you constantly glorify the poorest and worst of dog trainers all for some tv views. Dog fighting has been banned for DECADES and NatGeo is trying to rebrand a dog fight as ""training""? It's NOT.

Please initiate some kind of process to deal with the fact NatGeo is constantly spreading and advocating harmful and abusive dog training methods

______Ticket: # 3558993 - Deceptive channel line up on Spectrum TV Date: 9/26/2019 8:54:46 AM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: Spectrum ______Description After looking at the Spectrum Channel line up for Enterprise Alabama we decided to switch from Direct TV due to weather problems with satellite to Spectrum cable. We opted for "Spectrum Select" as it had essentially the same channels we watched on Direct TV. After the cable was hooked up we found several of the channels listed on the Enterprise line up were unavailable. ESPN, ESPN2, Fox News, Fox Business, Investigation Discovery, Natl Geographic and several others. It's very disappointing to pay for "Spectrum Select" only to find out that the channel line up for ones area is deceptive.

______Ticket: # 3561889 - TV Carriage Disputes Date: 9/27/2019 8:59:54 AM City/State/Zip: Blountsville, Alabama 35031 Company Complaining About: Dish Network ______Description Something has got to be done about satellite TV carriage disputes. The consumer is held hostage while corporate providers argue over a dollar. I understand free enterprise and competition, however this involving the consumer while they negotiate is ridiculous. The grocery store doesn't withhold my groceries while they broker for pricing issues. Is there anything that can be done?

______Ticket: # 3562825 - Charging for services not rendered Date: 9/27/2019 1:30:21 PM City/State/Zip: Vestavia Hills, Alabama 35216 Company Complaining About: AT&T ______Description At&T is charging me for services not rendered. I did not have services from September 7 through September 17. They're technician removed my line but then reported his job was completed. The technician informed me that he would be back so I did not know I needed to contact AT&T as the technician was supposed to document his work.

______Ticket: # 3562881 - service Date: 9/27/2019 1:42:28 PM City/State/Zip: Eight Mile, Alabama 36613 Company Complaining About: AT&T ______Description We have spent all summer without CBS & NBC while still being charged the same amount by AT&T. CBS is back but not NBC. Now we are going to lose ABC if they don't sign new contracts with the owners. Elderly people can't afford to keep paying for lack of service. What is the FCC doing to help? NOTHING!

______Ticket: # 3563789 - Extremely loud commercial Date: 9/27/2019 5:01:20 PM City/State/Zip: Mobile, Alabama 36693 ______Description Jimmy dean breakfast commercial is ENTIRELY too loud. The volume is unacceptable.

______Ticket: # 3565498 - CNN live broadcast of actor Robert Deniro on Sunday 9/29/19 Date: 9/29/2019 5:44:28 PM City/State/Zip: Trussville, Alabama 35173 ______Description Robert deniero actor dropped the F#$& work multiple times on live TV. I want something done to CNN as well as Mr Denero. There was no warning put out as to the language being used on this show......

______Ticket: # 3566585 - Calm Act Date: 9/30/2019 12:35:19 PM City/State/Zip: Toney, Alabama 35773 ______Description • The consumer is calling about a violation of the calm act • The commercial was Mike Slocomb, he is an Attorney • It was on Channel 19-WHNT • It was on the OTA • It was 3:25 am • The network was CBS

***CTR405-phone***

______Ticket: # 3566677 - Complaint against Dish Network Date: 9/30/2019 12:58:10 PM City/State/Zip: Wetumpka, Alabama 36093-1735 Company Complaining About: Dish Network ______Description June 2018 I chooses Dish Network as my TV provider. In process of installing their dish they damage my property. It took four months to settle the damage claim. Being totally dissatisfied I tried to cancel in Jan 2019, they just convince me to pause my service for nine months. Last week I received a letter stating that they were going to unpairs my service at current monthly charges. I ask them to cancel my service, a few days ago I got a statement charging me 418..04 for early cancellation, their equipment has been taking out since last January 2019, I only had their service from June 2018- January 2019. I’ve ask for a return “Box & Label “ but they insist on charging me with this 418.04 fee.

______Ticket: # 3568253 - TRYING TO CANCEL SERVICE Date: 9/30/2019 7:29:31 PM City/State/Zip: Robertsdale, Alabama 36567 Company Complaining About: Directv ______Description I HAVE BEEN TRYING TO CANCEL MY DIRECT TV NOW SUBSCRIPTION SINCE SATURDAY. EVERTIME I GET TO THE CANCELLATION SCREEN IT TELLS ME IT HAS HIT A SNAG AND TO CHAT. I'VE BEEN TRYING TO CHAT NOW FOR OVER 20 MINUTES AND HAVEN'T EVEN SPOKEN TO A LIVE PERSON. ALL I WANT IS FOR THIS TO BE CANCELLED. I HAD TO SWITCH TO CENTURYLINK INTERNET WHEN I MOVED AND I HAVE A NEW DIRECT TV ACCOUNT COMBINED WITH THEM. I SHOULDN'T HAVE TO PAY FOR DIRECT TV TWICE EVERY MONTH

______Ticket: # 3568650 - Directv Availiabilty Date: 10/1/2019 8:45:10 AM City/State/Zip: Fayette, Alabama 35555 Company Complaining About: Directv ______Description • Consumer lives in Alabama but is receiving Mississippi News through Directv • Consumer wanting his Alabama news and not Mississippi – Lamar County Alabama • Directv stated that the box that the consumer had was not going to be used anymore so Directv upgraded their box and after they upgraded their box consumer was no longer receiving the local channels. • Per the Significantly Viewed TV Stations List consumer should be able to receive channels WBRC 6 Birmingham and Channel 13 WVTM Birmingham • Consumer would like this issue resolved by receiving their local channels

***CTR395--phone***

______Ticket: # 3572821 - Over-the-air signal availability issue Date: 10/2/2019 2:40:33 PM City/State/Zip: Talladega, Alabama 35160 ______Description Postal Mail Ticket#28878 Ready For Data Entry

______Ticket: # 3574119 - Direct TV/AT&T Date: 10/2/2019 10:18:49 PM City/State/Zip: Newton, Alabama 36352-8509 Company Complaining About: AT&T ______Description Continued Billing for returned equipment. I have my shipping receipt and print out of the equipment being tendered to Direct TV Returns Agent; yet I am still being Billed August 30 and Sept. 30 and have spent more than 3 hours on the phone with Customer Service on several attempts trying to resolve the issue. (July 12 thru present day 10/2/19.I have given them the tracking # for the equipment.

______Ticket: # 3576579 - problem with AT&T Direct tv Date: 10/3/2019 7:05:56 PM City/State/Zip: Madison, Alabama 35756 Company Complaining About: Directv ______Description We joined direct in June and from the first day of installation the service and equipment were faulty. WE had direct tv out three times to replace faulty equipment and every time they replaced it with more faulty equipment. It never worked properly, we canceled and were told we would receive a refund for all charges (461.46) and have not received it.

______Ticket: # 3577064 - TV Issues Date: 10/4/2019 8:38:14 AM City/State/Zip: Mobile, Alabama 36604 Company Complaining About: Comcast ______Description Consumer is stating that her cable has been cut off without any notice. Consumer is stating that when she turned on her TV this morning, she could only get one channel on her TV and she was not able to change the channel. Consumer is stating that her bills have been increasing. Consumer stated that her bill went from $195. To $221. Consumer is stating that they are continuing taking channels from her. Consumer is stating that the service is in her sons-in-law name. ((b) (6) ) Consumer would like to be reimbursed for the issues that she has had with Comcast and she would like an apology from them. **CTR406-phone**

______Ticket: # 3577391 - AT&T/DirecTV Date: 10/4/2019 11:21:17 AM City/State/Zip: Elberta, Alabama 36530 Company Complaining About: AT&T ______Description Would not abide agreed upon charge for inexpensive plan that was in their notes. I told them to get their equipment and cancel the service. The equipment was returned to them in the box they provided but they didn't cancel/disconnect the service and proceeded to jack the price up again! I just wanted to pay the account off and get rid of them. he

______Ticket: # 3577451 - West Alabama TV Cable Wiinfield Alabama Date: 10/4/2019 11:42:31 AM City/State/Zip: Winfield, Alabama 35594 Company Complaining About: West Alabama Tv Cable ______Description Our watvc has over 10 channels that aren't coming in, the tv guide shows no title on all channels. We have complained to two of the west alabama tv cable locations, and they keep telling us that's there is nothing that they can do. They keep charging us full price eventhough we don't get the full channel lineup. Please help!

______Ticket: # 3577677 - Comcast Fraud Date: 10/4/2019 12:52:30 PM City/State/Zip: Odenton, Alabama 21113 Company Complaining About: Comcast ______Description Put a collections file under my name on my credit report, claiming I owe 700+. I disputed as fraud and it was removed. Under Enhanced Recovery. They have now adding again under another Company named Southwest and changed dates. I have contacted Transunion, and they state I have to keep filing complaints. How do they get my SSN#? When I called Southwest, they asked me for my SSN# I refused and asked how did they get it if I never had them as service. I'm fed up with this type of fraud on my credit report. I'm a disabled veteran of the USAF(United States Air Force) and want an investigation done on these practices of defrauding innocent people. I was advised by the credit bureau, I can just pay it to make it go away. I will never pay for something that I don't owe. I want Comcast and there collection agencies to remove this fraud and do not place on my credit report again.

______Ticket: # 3579087 - Deceptive Billing Date: 10/4/2019 6:49:18 PM City/State/Zip: Huntsville, Alabama 35806 Company Complaining About: Wow ______Description WOW turned off my service when the account was current, and never gave me a reason for this. I was without service for several days, and my bill has not been accurate since. I have been billed for services I did not authorize, and never received (they added a new line for television, internet, and a modem rental, including another charge for missing a appointment with a tech. I cancelled this appointment two days before it happened, the tech never entered my home, but still claimed to have installed these services and that I missed this appointment. My bill this month is still not right. I’m being charged for a modem that I do not rent, and my online pay now window says I owe $129, while the pdf bill says I owe $87. I want this issue fixed so I can stop wasting hours of my life every month calling them. These problems are 100% WOW’s fault, and they refuse to fix the underlying issue everytime I call. There is direct complaint department, and the call center has been wholly ineffective in resolving this, despite spending more than 5 hours on the phone with them over the last month and a half.

______Ticket: # 3579210 - Sinclair. Broadcasting Date: 10/4/2019 8:09:22 PM City/State/Zip: Morris, Alabama 35116 Company Complaining About: Sinclair Broadcasting ______Description Sinclair has taken Fox regionals and FX1 off dish demanding we as subscribers pay higher rates for their programmers and Sinclair is telling us as dish customers to switch service providers

______Ticket: # 3580240 - Breach of contract through delivered services Date: 10/6/2019 11:18:17 AM City/State/Zip: Orange Beach, Alabama 36561 Company Complaining About: AT&T ______Description I contacted AT&T TV NOW over a problem. My wife and I had this programming and watch TV through our ROKU by using AT&T TV NOW. It use to be DIRECTTV NOW. When they switched over to the new name a month ago, they did updates to the programming as they put it to the customer. We ended up loosing channels and also affecting other program APPS like if you happen to have the FX APP, the only way you can view it is through having your television provider contract and logging in using that to access it since it is in a way part of your package you purchase. The package we had was called "Live A Little" for $50 a month. You got 65 + channels. This was the package prior to the name change. We got this package and everything was fine, we could watch our movies on FX APP and happen to watch it often. Then we did an update and it locked us out. We contacted AT&T TV NOW on 10-03-2019 and spoke with a Representative Pamela. Well come to find out, everyone there is either Pamela or Carlton. The service center is in INDIA and they have built a barrier for the consumer to not be able to speak AT&T TV NOW. I was persistent and they ended up calling me on the phone, and I ended up speaking to a lady( Not sure how to say her name) that she said was a supervisor. I have this whole conversation taped. She basically said we in the United States have no ability to dispute or try to come to a resolution in a breach of our contracts. The only service center we can deal with is in INDIA and they have the final say. Again, I have this on tape. I want to point out that conversation was taped on 10-05-2019. I finally got her because I never got the email or followup contact from AT&T TV NOW from 10-03-2019. During that conversation which was a Pamela and this is through text by the way, said she was well aware of the problem and several customers had contacted the service center and they were trying to correct the problem. She assured me my package would not be changed, it would remain $50 a month, we would get back the option to watch movies on FX and furthermore they would be sending us an email for follow up that the problem would be corrected but it was a technical issue and their techs were working out the problems. So never hearing back from them I contacted them again and got a Pamela, then got a Carlton shortly there after since I had talked to a Pamela before and she said she was another Pamela, but transferred me to Carlton. Again, this is all on text chat through their system and yes I have those chats too. My wife and I were chatting them through this process. Now, here is what I have posted on social media as a Consumer Alert for others like me. *** I would like to point out something that may be interesting to the consumers and the CEO of the company or at least someone who is actually in charge of AT&T TV NOW. Several customers lost our connection to watch movies on the "Live A little package" through our APP on FX. If you had a package as AT&T TV NOW formerly DIRECT TV NOW, you could watch movies by signing into the FX APP. Now this is blocked when you changed the name to AT&T TV NOW. Even though you have the same package, you lost part of the package and they did change it on the package to not offer it. You can change to another package with far less channels offered and pay more. Funny thing is you can go from $50 a month with 65+ channels which is the Live A little package or change to either $50 a month with 45 channels or $70 a month with 60 channels, yet still not getting as many channels but pay even more. It is not right you took the FXM away out of the original contract and the customers that was getting it. Also, to top this off, when you contact the help center, you get transferred to INDIA. Now what is important about that here is, the packages and services are only sold in the United States per the highest supervisor there. You cannot talk to anyone within the United States to complain about this and they will tell you sorry, that's just the way it is. Now funny thing, I have proof through their HELP CENTER CHAT on chat, they told me they were aware of this problem from several customers and they would repair the issue as they have done with other customers and would send an email once the technical issue is repaired and will correct your service. Email will never be sent. So once you contact them and call their bluff, you will find out our AMERICAN Company forces customers to talk to customer service folks in INDIA to do their bidding to block anyone from having an ability to get fairness and correction to a breach within their company. As confirmed from their supervisor and YES I have this on tape, AT&T TV NOW only offers service to customers in the United States not in INDIA or anywhere else. Why is it that AT&T TV NOW would do this to us, the customer? Last I checked, most companies have an ability to talk to someone in the same country that you can fully understand and speak with without language barriers and an understanding of how we feel as a customer when something is completely wrong. Also, why is it you will not allow for this problem to be dealt with within the United States? WHY? Is this what you think is good business practices? Can you please look into this fraud and violation please and contact me back, thank you. I am officially filing a complaint with your agency. I have attached one of the conversations. Yes my wife does get very pointed with them in it. We never using profanity or abusive language of any sort. Again, we were both there dealing with them on this issue. Contact me for audio recording. My account is under my wife (b) (6) with email address of(b) (6) and her phone is (b) (6) .

______Ticket: # 3580333 - TV reception Date: 10/6/2019 1:39:41 PM City/State/Zip: Hazel Green, Alabama 35750 Company Complaining About: Mediacom ______Description Our cable service is bad and we've contacted Mediacom on several occasions to get results. Every time I've called we get the same thing, " your tv's are bad ", or your cable inside your home is bad. After our most recent complaint with Mediacom they told us that a technician would have to come to the house before they could write a maintenance ticket to do anything for us. The technician came inside our home and checked both tv's, they were good. He checked our inside cable, it was good. He ran a new line outside from the tap to the house and replaced all of the connectors and still the signal was bad. He then checked the signal at the tap with his digital db meter and showed me his findings, ( which I had worked for Comcast Cable Co. ), and the number of channel frequencies that were bad was at least 70% of them. He told us they would have to come out and balance the main feeder lines, which I had already known, and that they had 2 weeks to complete this, according to FCC guidelines. Well it's been at least 6 weeks since then and still we're not getting all of our channels which we pay for. We live out in the county and we haven't seen any maintenance trucks or any service techs and they have never even bothered to contact us to see if things were better. We've been loyal customers for well over 20 years and it seems that they don't even care about us. This has been ongoing for some time now and we've been tolerating this with no kind of compensation and we've never asked for any. Please help us receive what we pay hard earned money for. Thank you, (b) (6) 10/06/2019

______Ticket: # 3580349 - Station Identification Date: 10/6/2019 2:04:08 PM City/State/Zip: Andalusia, Alabama 36420-5018 Company Complaining About: Blab Tv Entercon ______Description Channel 48 with transmitter at Wing, Covington County, Alabama AKA Blab TV. Do they have CALL LETTERS, Do they EVER have a real station ID ? Are they ever supposed to Identify with a W???. I've been listening for several years & NEVER heard it !

______Ticket: # 3581474 - SERVICE Date: 10/7/2019 12:45:05 PM City/State/Zip: Loxley, Alabama 36551 Company Complaining About: Centurylink ______Description I WAS SUPPOSED TO HAVE SERVICE EFF 10/1/2019 AND I HAVE ALREADY BEEN BILLED AND HAVE NO EQUIPMENT AND NO PASSWORD NO ACCOUNT INFORMATION WHAT SO EVER. I TRIED CALLING NUMEROUS TIMES AND THEY EITHER HAVE TECHNICAL DIFFICULTY OR YOU CAN'T UNDERSTAND THE PERSON ON THE PHONE. CHATTING DOESN'T DO ONE BIT OF GOOD. THEY ARE MY ONLY OPTION FOR INTERNET AND THEY KNOW IT SO THEY REALLY DON'T CARE ABOUT THE SERVICE THEY OFFER THEIR CUSTOMERS. IF I HAD "ANY" OTHER OPTION I WOULD TAKE IT. THEY HAVE A MONOPOLY IN OUR AREA WHICH SHOULD BE ILLEGAL. I WANT THE SERVICE THEY PROMISED ME THEY WOULD PROVIDE BECAUSE I'M NOT PAYING ONE DIME UNTIL MY SERVICE IS HOOKED UP AND WORKING. I'VE NOT HAD ONE CENTURYLINK PERSON AT MY HOUSE AT ALL SO I DON'T KNOW HOW THEY ARE PLANNING TO CONNECT MY SERVICE. YOU CAN'T GET A PHONE CALL BACK AND YOU CAN NEVER GET THROUGH TO THEM UNLESS YOU ARE BUYING SOMETHING FROM THEM.

______Ticket: # 3583472 - DMA assignment Date: 10/8/2019 10:20:11 AM City/State/Zip: Auburn, Alabama 36832 Company Complaining About: Neilsen (they Assign The Dmas) ______Description I live in Auburn, Alabama in part central Alabama. Because of my DMA assignment, when I sign up for cable, satellite, or even streaming TV services I am assigned to the Columbus, GA DMA for my broadcast TV. I do not live in Georgia and I prefer to get my local news and information from Alabama TV stations. Because of our location, we are not able to pick up over-the-air signals reliably with an antenna. I want to be able to choose Alabama stations for my local broadcast options when I sign up for cable, satellite, or streaming TV services.

______Ticket: # 3586387 - Fraudulent billing practices Date: 10/9/2019 12:11:17 PM City/State/Zip: Deatsville, Alabama 36022 Company Complaining About: Spectrum ______Description I contacted Spectrum on 5 occasions from 8/8 to 8/30/19, to disconnect tv/phone services. I was clearly instructed by 2 different agents that my account was paid up through 9/28/19, and they do not provide refunds/credits, so I should contact them 1-2 days prior to my next billing cycle on 9/28/19 in order to cancel with no additional charges being assessed. I called 9/26/19 and returned the equipment. I then received a bill dated 9/30/19 i/a/o $410.36. My service had been paid via auto draft every month since connected, over 1year ago. The bill reads amt due for services from 9/26/19- 10/28/19. I just spent another hour and 28 minutes on the telephone with them. They say they cannot explain why 2 different agents told me I was paid up through 9/28/19, why I received a bill for a time period after service was disconnected/equipment returned, why they show today that a draft did not occur for a prior month (that has occurred regularly for over a year & apparently showed paid for the 2 agents who directed me to call 9/26-9/27 to disconnect because I was paid up through), that they cannot connect me with anyone with authority to correct the bill because they don’t have that contact info, and why they cannot correct it when they show my calls beginning 8/8/19, and requesting cancellation, that cancellation was shown on 9/26/19 when I called as directed. They then told me goodbye and hung up on me. I did exactly as instructed by their agents, have recordings of the calls, am a CPA and Certified Fraud Examiner (as an aside, I was offered a senior Fraud investor position in DC with the U.S. Marshals..so I’m not unintelligent). I am at the mercy of doing what they say, then being told that their agrents we’re wrong, then being unable to explain their billing errors, told I must pay a fraudulent amount, and then disconnected by them.

______Ticket: # 3588142 - Re: [FCC Complaints] Re: Not Offering Local Channels on Directv (Channels 5&15) Date: 10/9/2019 9:01:33 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description This is a follow-up to your previous request #3373622 "Not Offering Local Channels..."

Send my this complaint in August. Was informed to allow a couple weeks to rectify this situation, here it is October and still no channel 15. Will look into alternate tv service.

Sent from my iPhone

______Ticket: # 3588317 - Sexist tv content Date: 10/10/2019 4:05:37 AM City/State/Zip: Identity Crisis, Alabama 12345 Company Complaining About: Comcast ______Description Shows listed is latinx. I identify as a dragon not an x. Only men have x and y chromosomes therefore the word in itself is sexist.

______Ticket: # 3590355 - Comcast Negligence Date: 10/10/2019 5:41:04 PM City/State/Zip: Huntsville, Alabama 35801 Company Complaining About: Comcast ______Description Someone transferred their services to my address, where I currently have Comcast service, which resulted in my contract being cancelled without notice. When I called them about this issue, they told me the best they could do to get service back to my address was to change my plan and pay $30/month more.

______Ticket: # 3590419 - Dish TV policies Date: 10/10/2019 6:04:22 PM City/State/Zip: Lake Park, Alabama 56554-9343 Company Complaining About: Dish Network ______Description I have been a Dish TV customer for 17 years (starting in 2002). In 2018 I signed a 2 year service agreement with Dish, however, during the summer of 2019, Dish discontinued Fox Sports 1, Big Ten Network and Fox Sports North service to me. I waited approximately a month before I called to express my concern about paying for services I was no longer receiving. These channels represented about 50% of my TV viewing. Their representative told me he was sorry Dish could no longer provide these services, but offered no service discount from my billing. I waited until Oct 1 to see if Dish would again offer these channels and then ordered TV services from a local cable provider. When I called to cancel my Dish services, I was told I would have to pay a $50 early termination fee. I feel it is VERY unfair that Dish can require me to pay the termination fee when they were not providing the services that they promoted in their advertisements and website and did not offer any discounts to me for not providing the channels I was paying for.

______Ticket: # 3592791 - LANGAGE ON TV/RADIO Date: 10/11/2019 4:49:00 PM City/State/Zip: Toney, Alabama 35773 Company Complaining About: Assurance Wireless ______Description AS OF LATE MR TRUMP IS USING LANAGE ON BOH AND TVLANAGE LIKE THIS NEEDS TO BE SPOKEN AFTER CHILDREN ARE NOT UP . INSURE THIS TYPE OF LANAGE IS ONLY USED AFTER 9:00 PM OR LATER. YOU REQUIRE IT FOR EVERY THING EASLE.

______Ticket: # 3596569 - Billed for billing cycle I am not responsible for after canceling Date: 10/14/2019 11:20:08 PM City/State/Zip: Dora, Alabama 35062 Company Complaining About: Directv ______Description I called on 8/31/19 to cancel my directv account. The agent I spoke to stated he cancelled my account and stated that due to the billing cycle the account would not officially close until 9/22/19 so he told me the only bill I would owe would be for that billing cycle. He then gave me a confirmation number that confirmed my account will be cancelled on that date. I paid my bill for that cycle and then a few weeks later I received a bill for the billing cycle of 9/23/19 to 10/22/19. So I called directv customer service on 10/3/19 to try to find out why I received a bill when my account is supposed to be cancelled. The agent told me that my account has actually not been cancelled. I explained to the agent I have a confirmation number confirming that my account is cancelled. She confirmed that she did see where I called in on 8/31/19 to cancel but she did not understand why it was never was cancelled so she assured me she would get it cancelled right then and she would get the current bill taken care of and cleared off of my account.Several days go by and I look on my at&t account to see if they finally cancelled it and they did but the bill still remained. I called directv today to try to get help on removing this bill. No one could help me. I was transferred from billing to the loyalty department. The agent in that department confirmed he can see where I called on 8/31/19 to cancel but that the account did not actually cancel until 10/3/19. I explained to him that the first agent I talked to that was supposed to cancel the account gave me a cancellation date of 9/22/19 and the reason it says it was cancelled on 10/3/19 is because that is the day I had to call and figure out why my account was not cancelled and yes that was the date the woman finally cancelled it but I should not be responsible for their mistake. The agent stated there must have been “a glitch in the system” but there was nothing he can do because he can only go by what’s in the notes and what’s in his notes is that it was cancelled on the 3rd. I asked him if he can look up the confirmation number that was given to me and he tried but could not find anything. This company has been nothing but an absolute headache. All I want is to be done with this company. I paid for the billing cycle that I was responsible for. I am not responsible for the billing cycle of 9/23/19-10/23/19. I would like this bill to be cleared.

______Ticket: # 3597306 - Directv Billing Issues Date: 10/15/2019 11:36:57 AM City/State/Zip: Spanish Fort, Alabama 36527 Company Complaining About: Directv ______Description Cancelled Service at the beginning of August, 2019. Offered to stay as a Directv customer at a rate of $52.00 per month with no programming changes on August 13, 2019. I accepted the offer. Since then, I have received bills for $75.70 and $64.55. I have called Directv on numerous occasions spending hours trying to get issue resolved with no avail. I accepted Directv's offer and they have failed to bill accordingly. I expect Directv to uphold their end of the bargain and bill the $52.00 per month as originally accepted.

______Ticket: # 3597451 - ATT Date: 10/15/2019 12:01:05 PM City/State/Zip: Daphne, Alabama 36526 Company Complaining About: AT&T ______Description Just like everyone else, you talk to an agent at ATT and they lie about handling your account. The last 14 months with ATT has been this over and over. Will just list the most recent here. Last month I renegotiated my contract to continue at the same price. I had been without a box for a month and lied to by 2 previous agents about when it would be replaced. Promised a pr-rate. Did not get a pro-rate and used that as leverage to renegotiate same rate in lieu. 3 weeks later go to pay the bill and it has been increased by 40 dollars. Try again to get it fixed in chat and they play the hold on, getting my manager game for 30+ minutes. I give them a count down of what time I have left before leaving for work, they play games.I finish with I have no more time to deal with them and will cancel all service by phone....They sign me up for a new contract without my approval for services I said I did not want. (phone) How I signed off is included in pics below.

______Ticket: # 3599107 - CNN President Jeff Zucker using his position of power to insight violence Date: 10/15/2019 5:39:12 PM City/State/Zip: Highland Village, Alabama 75077 Company Complaining About: AT&T ______Description The reason I’m filing this complaint is the President of CNN ‘Jeff Zucker’ is using his position of power and the news network to settle a personal vendetta against our sitting President, Donald Trump. An investigation needs to be opened and if it is found that Jeff Zucker is using his position to defame, support a coup and insight violence against the POTUS and his supporters, then CNN either must be fined or lose their broadcasting license. Everyone has their first amendment right to free speech, however this doesn’t give Jeff Zucker the right to mislead US citizens so badly that it causes violence against Trump supporters.

______Ticket: # 3599167 - ABC “ news” Date: 10/15/2019 5:58:55 PM City/State/Zip: Hartselle, Alabama 35640 ______Description ABC intentionally manufactured a fake story they aired depicting a Turkish attack on the Kurds. They passed off footage from another event and altered it with commentary as war footage. These deceptions on the public needs to stop. Their licensing should be suspended.

______Ticket: # 3599646 - Jim Jeffries show Date: 10/15/2019 11:11:17 PM City/State/Zip: Charlotte, Alabama 11779 Company Complaining About: AT&T ______Description A TV talk show on at 10:oo eastern time. Opening monologue: " why women put toothpaste in their VAGINAS"..How Lesbians have a once a month BUKKE ( thats when several nude men stand around a woman and cum on her face. How he masturbates with Icy-Hot, then ejaculates all over the walls... Does this belong on TV? Do you people do anything except sit around...with your fingers up your ass and collect tax payers money? NOW YOU CANT BE OFFENDED BY THAT, CAN YOU...YOU ALLOW STEVE HARVEY TALK ABOUT DILDOS, MASTURBATION, BLOWJOBS, TITS...ETC. YOU DID NOTHING ABOUT HIS SHOW...NOW WE HAVE WORDS LIKE HAIRY PUSSY, COCKSUCKERS, BONERS...ALL OF WHICH WILL BE ON SECOND GRADE SPELLING TESTS...SO DISMISS THIS COMPLAINT, GO BACK TO0 SELF-PLEASURING YOURSELF ON TAX PAYERS MONEY...BUTT BE WARE...WE ARE NOT GOING TO TAKE IT ANYMORE...YOU WILL BE FIRED WHEN THE NEW REVOLUTION BEGINS..

______Ticket: # 3600061 - TV Billing Date: 10/16/2019 10:34:05 AM City/State/Zip: Birmingham, Alabama 35214 Company Complaining About: Spectrum ______Description · Consumer stated that she paid the amount of $177.00 on the 15th of each month. Consumer received another bill on the 15th with the amount of $215.00. The consumer stated that then she received another bill of $400.00. Consumer is stating that she received a bill of $185.00 Consumer is stating that she has to pay her bill in advance consumer said that she does not understand how she got another bill with the amount of $1,000.00. The consumer said that all this happen back in June 2019. Consumer said that she does not have the service and that she sent the equipment. She returned them to the Spectrum store Consumer stated that her monthly bill kept going up each month Consumer stated that she is not paying the amount of $400.00. The consumer reach out to the carrier about the issue which she said that she was not getting no help about the service. Consumer said that she can pay the amount of $215.00 but not the $400.00. Consumer is willing to pay the $149. for her package per month. Consumer is willing to pay the bill of $215.00 but she can not pay this all at one time.

______Ticket: # 3601885 - Charter / Spectrum - Charging for local channels I receive OTA - will not remove charges Date: 10/16/2019 5:26:53 PM City/State/Zip: Trussville, Alabama 35173 Company Complaining About: Spectrum ______Description Sorry to burden you with a simple question you probably get all the time, but I am having a hard time getting my head wrapped around why Charter / Spectrum will not remove the monthly fees for local channels I receive OTA for free. A simple explanation from a higher authority would be appreciated.

Thanks in advance!

______Ticket: # 3602402 - Hulu Commercial too loud Date: 10/16/2019 10:46:22 PM City/State/Zip: Huntsville, Alabama 35810 ______Description While streaming TV on my Roku TV, Hulu commercials are too loud. They sound at least twice as loud as other commercials and the programming. Please note this is on a streaming service, so there is no set channel.

______Ticket: # 3603499 - Charter TV Date: 10/17/2019 1:14:47 PM City/State/Zip: Decatur, Alabama 35601 Company Complaining About: Charter ______Description In discussing my bill with Charter representative today, he stated that the $11.99 "broadcast TV surcharge" was required by the FCC when it is not. I find this incredibly irritating. Thanks.

______Ticket: # 3605226 - Mediacom: FoxNews & FoxBusiness Channels Distorted POOR Viewing Date: 10/18/2019 2:09:14 AM City/State/Zip: Athens,al, Alabama 35613 Company Complaining About: Mediacom ______Description Mediacom, Huntsville, Al Started on Oct 17 at 7:00pm and into Oct 18, 01:00am (I went to bed) Called Mediacom & complianed both Fox Channel was so poor I could NOT recognize the images displayed. I told then I check over 200 channels & their was NO poor distorted display. Also, thought it ODD that FoxNews & FoxBusiness were they ONLY channels with poor channel reception? I mean you could hardly see the picture. All other news programs like MSNBC, CNN had NO problem with those channels?

______Ticket: # 3605383 - Cable services not working Date: 10/18/2019 9:55:37 AM City/State/Zip: Hanceville, Alabama 35077 Company Complaining About: Spectrum ______Description Cable tv service or internet services go out frequently. They company needs to upgrade all systems and stop raising Bill's for services we don't have.

______Ticket: # 3605385 - Cable services not working Date: 10/18/2019 9:56:02 AM City/State/Zip: Hanceville, Alabama 35077 Company Complaining About: Spectrum ______Description Cable tv service or internet services go out frequently. They company needs to upgrade all systems and stop raising Bill's for services we don't have.

______Ticket: # 3606689 - Direct TV Date: 10/18/2019 4:47:23 PM City/State/Zip: Fairhope, Alabama 36532 Company Complaining About: AT&T ______Description I have been without the local NBC affiliate since May 2019. I have made other arrangements and when I called Direct TV just now to cancel,I was informed that I would be charged a $150.00 fee to cancel. This is not fair as I have been paying for service I do not receive .

______Ticket: # 3608092 - A&E airing foul language Date: 10/20/2019 5:41:17 AM City/State/Zip: Wetumpka, Alabama 36092 ______Description Live PD on A&E beeps out all curse words except GD. It is indecent to air that.

______Ticket: # 3609387 - Spectrum t.. v. Cable service & billing Date: 10/21/2019 12:18:33 PM City/State/Zip: Hueytown, Alabama 35023 Company Complaining About: Assurance Wireless ______Description Playing for junk I did not order, paying extra for thinks I do enjoy watching, History, smitoium ,AHC,Disc., Why do I have to pay for Spainish Chelsea. When I do not speak that lang.& a lot of other junk My bill has increased 50. Dollars in just a few years

______Ticket: # 3610429 - Virtual Statutory Rape scenes Nacy Drew The CW network Date: 10/21/2019 4:04:26 PM City/State/Zip: Silicon Valley, Alabama 01123 ______Description According to web material, the Character is aged 18. The pilot show, she states her age to be 17. Under American Law, this constitutes Statutory RAPE, and this show needs to be banned, before teenage girls, whom follow the Nancy Drew story consider having sex with an 20year old male, is acceptable. How the presentation or reboot of a classic Teen Girls story has Rape based Sex scenes, 3 in 2 episodes, is just disgusting. (b) (6)

______Ticket: # 3612817 - Direct TV Contract Dispute Date: 10/22/2019 2:30:37 PM City/State/Zip: Frisco City, Alabama 36445-5637 Company Complaining About: Directv ______Description Haven't had local NBC affiliate on my Direct TV since July 4, 2019 because of contract dispute. Should be getting bill credit each month without having to call customer service and complain or they should be giving us NBC from another source. We live in a rural area that is not receiving NBC on antenna.

______Ticket: # 3612915 - Loss of channels Date: 10/22/2019 2:48:53 PM City/State/Zip: Attalla, Alabama 35954 ______Description Prior to the changes in frequency we received 33 channels. Now we get 13. I am not happy at all. You need to adjust them. Some people don't have cable and depend on the antenna.

______Ticket: # 3613618 - TV billing issues Date: 10/22/2019 5:27:23 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: Comcast ______Description • Consumer stated that her husband died and now she had to contact comcast • Consumer was told that there was a bill owing from 2009, but the statutory limits were met. • Consumer stated that in October-November, 2018 she got an iphone and a technician was sent out to install security system and to install cable. • Consumer immediately cancelled the security system because she didn’t like the function • Consumer had service for 25 days and was billed $624. • Consumer was quoted less than $100./month for phone and cable service • Consumer contacted provider and they researched ALL her records and now they’re billing her for bill from 2009. • Consumer sent the phone back and cable disconnected • Resolution: Consumer wants to know why they lied and set up new service. • Consumer wants itemized bill for $624. And her account credited.

***CTR411-phone***

______Ticket: # 3614186 - Mediacom: FoxNews & FoxBusiness Channels DISTORED IMAGE/SOUND Date: 10/23/2019 12:50:45 AM City/State/Zip: Athens, Alabama 35613 Company Complaining About: Mediacom ______Description Mediacom Huntsville,Al 10/22/19..(7:00pm to 11:59pm, Turned off TV & went to Bed) FoxNews & FoxBusiness Channels 62,248Non-HD & 775,856HD are so distorted image/sound I am not able to view them.. These are the ONLY 4 channels that are bad. The rest of under 200 channels NO problem. Called Mediacom & trouble shoot problem & no resolution. Sending repair person to my home to investigate/trouble shoot problem for FOUR channels. Laughing repair person to fix Four Channels out of 200 channels. This is a joke. Distortion is coming from some where & Mediacom CAN NOT FIND the problem. So they say...

______Ticket: # 3616358 - Charter Spectrum unfare billing practices Date: 10/23/2019 6:53:44 PM City/State/Zip: Birmingham, Alabama 35242 Company Complaining About: Spectrum ______Description Charter bill me a month of service for a time after we had ended our service and wont reverse the charge. Non of their support personnel even have the authority to reverse a the charge.

______Ticket: # 3616521 - Direct TV Date: 10/23/2019 8:32:47 PM City/State/Zip: Odenville, Alabama 35120 Company Complaining About: Directv ______Description Direct TV assured me I would not be under a contact if I returned as a customer. However when I cancelled my service I was informed I was under contact and it was a verbal agreement. I have attempted to settle this with Direct TV.

______Ticket: # 3616790 - Charter channel availability/billing Date: 10/24/2019 8:26:09 AM City/State/Zip: Birmingham, Alabama 35216 Company Complaining About: Charter ______Description Postal Mail Ticket#29160 Ready For Data Entry

______Ticket: # 3617320 - Bundled service Date: 10/24/2019 12:07:07 PM City/State/Zip: Birmingham, Alabama 35211-1911 Company Complaining About: AT&T ______Description Consumers provider is supposed to be AT&T for bundled service. Consumer states that provider does not have his account set up under his name or social or license. He contacted their fraud dept. The only thing they have correct is the address. When consumer applied for service - the provider input the wrong information under someone else name. Consumer has service but it is under someone else name. They advised consumer that a bank draft was also set up. Consumer states this is not even his bank. All of the information listed under this account is under someone else name (b) (6) Consumers name is "(b) (6) ". Consumer wants provider to fix this issue and remove the $299 worth of fees. ***CTR 392-phone***

______Ticket: # 3617787 - Billing Date: 10/24/2019 1:57:26 PM City/State/Zip: Shelby, Alabama 35143 Company Complaining About: Directv ______Description Have had a credit balance with DirecTV for over 2 months and they will not issue a refund check.

______Ticket: # 3619036 - Mediacom: FoxNews & FoxBusiness Channels DISTORED IMAGE/SOUND Date: 10/24/2019 11:17:21 PM City/State/Zip: Athens, Alabama 35613 Company Complaining About: Mediacom ______Description Oct 23rd, 7:00Pm - 01:00am Oct 24th... The picture is Distorted worst then previous Ticket#3605226,3614186. Oct 24th some distortion... Mediacom says distortion is coming from house. A repair person can adjust signal high/lows at my home? Again TWO FoxNews & FoxBusiness are the only CHANNELS out of 200 that are distorted? I failed to mention that I wake up in the morning & on ALL occurrences of distorted picture/voice are gone. It appears theses outages are happening on Prime News Time Frame...

______Ticket: # 3619251 - Blatant lies to the public Date: 10/25/2019 9:03:15 AM City/State/Zip: Mobile, Alabama 36693 ______Description I saw an ad on Fox News that said, "More closed door sessions" (with a picture of Adam Schiff) and the next graphic said, "without Republicans." Then they asked, "How will the GOP fire back?"

Is it common knowledge that both Republicans and Democrats are in the closed door sessions. This is a blatant lie. Also, they are inciting violence.

I demand action.

______Ticket: # 3619260 - Spectrum cable service billing Date: 10/25/2019 9:10:56 AM City/State/Zip: Hueytown, Alabama 35023 Company Complaining About: Spectrum ______Description I have filled a complaint with the FCC, the reply was spectrum wold contact me. I talked to them first, no resolve, they said this is your fault for making them supply programs I don’t want & spainish lag. I can’t understand. So it is useless to have them call me, I want theFCC to protect the consumer , put a check on high rates with no increase in service.

______Ticket: # 3623150 - Dispatch Fee Date: 10/28/2019 11:51:51 AM City/State/Zip: Maylene, Alabama 35114 Company Complaining About: AT&T ______Description In September of this year we lost our TV service. Upon calling AT&T we were told that there was no signal from the satellite. A service rep was sent out and we were informed that the satellite had been improperly installed and needed to be moved. This was installed on April 12th of 2019 by AT&T Rep. In our recent bill, there is a "Dispatch Fee" of $99.00. Upon calling, I was told this was a repair charge for moving the satellite. I am at a lost as to why we have to pay for AT&T mistakes. I was also told that I needed to get the insurance on the equipment @ $8.99 monthly. Why should the consumer be held responsible for AT&T mistakes?

______Ticket: # 3624036 - Incorrect billing Date: 10/28/2019 4:00:31 PM City/State/Zip: Mobile, Alabama 36695 Company Complaining About: AT&T ______Description 5 months of lies and deception,they cannot get our bill correct and

______Ticket: # 3624238 - Terrible Customer Service Date: 10/28/2019 4:53:59 PM City/State/Zip: Mobile, Alabama 36618 Company Complaining About: AT&T ______Description I have been a loyal customer of AT&T U Verse for over 5 Years. However, they recently increased my bill without warning. When I contacted the company to inquire about the bill increase I receive the absolute worst service. I was told my bill had increased due to promotions that my account was no longer eligible for. The agent spoke to me rudely when I asked for discounts for customers that have been with the company for a long time, she stated that I had enough discounts on my account. I asked to speak with a supervisor and I was then told that all supervisors were in a meeting and there were none available to speak with me. I asked for her to have one call me at a later time and after hours of waiting, I never received a return call. I then contacted the company again and received another agent with terrible service, she asked me why I needed a supervisor because she was able to explain the increase to me herself. I replied that I still wanted to speak with a supervisor, I was denied again with the agent stating " A supervisor is going to tell you the same thing I have already told you!" The agent then became loud and I asked her to tone down her voice and calm down. I pay a lot of money for service with AT&T U Verse and because both agents were so rude and unprofessional, i have cancelled my service with them.

______Ticket: # 3624899 - Hulu Commercials at least 3x louder than programming Date: 10/29/2019 6:53:39 AM City/State/Zip: Auburn, Alabama 36832 ______Description Every commercial on Hulu is louder than any program. There are multiple complaints about this on reddit and other anecdotal evidence suggesting that Hulu is violating FCC standards. Hulu responds that it is the device, but every device used has the commercial volume throttled. If they are going to run commercials on a ALREADY PAY TO WATCH service, the least they could do is make the volume equal on commercials the same as the programming.

______Ticket: # 3630383 - Loud Commercials Date: 10/31/2019 10:06:15 AM City/State/Zip: Danville, Alabama 35619 ______Description Consumer watches TV late at night Consumer turned his TV down low Consumer said when the commercials come on it blares and wakes everyone up Consumer said it’s just HLN Channel 44 Consumer just wants the commercials to lower the volume ***CTR402***

______Ticket: # 3630622 - Billing issues with ATT Uverse Service Date: 10/31/2019 11:17:02 AM City/State/Zip: Birmingham, Alabama 35205 Company Complaining About: AT&T ______Description According to my bill my promotional offer ended on 10/30/2019 (see attached). I contacted ATT many times before that date to try to secure a new promotion only to be told I had to call back. I did so and was told that the promotional offer I had would be extended. I then received a bill with additional charges and was told there was no record showing that my promotional offer would be extended. I then called customer loyality and was told my account was "locked" for 48 hours and they were unable to help me. This is wrong. I tried and tried to get someone to work with me but was told to call back time and time again. Then I call back and was told the promotion was extended, but not according to one of their representatives. Now my account shows "promotion expired" I can't do anything because my account is locked. It's unfair to charge me additional money out of the blue. I had no idea there would be additional charges, that no one at ATT can explain. I would appreciate you looking into this. I've been a customer of ATT for years. Thank you.

______Ticket: # 3632858 - VUDU advertising Date: 11/1/2019 7:29:12 AM City/State/Zip: Pell City, Alabama 35125-5117 Company Complaining About: Vudu ______Description VUDU advertising volume exceeds 100 db on Roku.

______Ticket: # 3635979 - Unauthorized charges Date: 11/3/2019 12:12:59 AM City/State/Zip: Tuscumbia, Alabama 35674 Company Complaining About: Directv ______Description They added premium channels and Sunday ticket without permission and refused to remove charges. When added I did not receive paper bills and was unaware these items were added.

______Ticket: # 3636517 - Loud commercials Date: 11/3/2019 9:37:08 PM City/State/Zip: Trussville, Alabama 35173 ______Description Verizon has commericals on Hulu that are at least 20% louder than their programs.

______Ticket: # 3641995 - Tv/internet/house phone/ cellphone Date: 11/5/2019 8:30:57 PM City/State/Zip: Muscle Shoals, Alabama 35661 Company Complaining About: AT&T ______Description I'm being charged $279.00/month cellphone will not work when not at home tv only gets very few channels! Why is my bill so high? Att is over charging me and I need my overcharge money back! They lie and they will never connect me to the supervisor or to someone that can explain my charges on my bill!! I need answers on why my bill is so high!

______Ticket: # 3643506 - ATT Direct TV not completing installation Date: 11/6/2019 2:39:21 PM City/State/Zip: Gulf Shores, Alabama 36542 Company Complaining About: AT&T ______Description I signed up for Driect TV and ordered 3 boxes. Installer came and installed 2 and not the third. When I contacted Direct TV they said I had to place another order and pay an additional $99.00 installation fee.

______Ticket: # 3643945 - Billing Date: 11/6/2019 4:14:10 PM City/State/Zip: Tuscaloosa, Alabama 35405 Company Complaining About: AT&T ______Description AT&T quoted me a price for 8999 for bundle package of internet and cable that was a lie they started charging me $137 a month for the first month and the second month it went from 1:37 to 185 now they're trying to charge me $120 for the first month of my cell phone not telling me that they bill you in advance and they will be doing that for a few months

______Ticket: # 3648164 - Billing Increase Date: 11/7/2019 7:32:37 PM City/State/Zip: Mobile, Alabama 36604 Company Complaining About: AT&T ______Description I have been a loyal customer to AT&T U-verse for over a year. My monthly bill averaged from 135.00 to 145.00 a month. I received a bill two months ago in the amount of 228.00, without warning. I called to inquire about the rate increase and was told that some promotions that I had on the account had fallen off and this would be the amount of my bill on a regular basis from now on. I asked the agent if there was anything we could do to lower the bill and was quickly denied with a response of " Not at this time". I was told that I was receiving the best price for the services i have. I ended that call with that agent and called back and asked for customer loyalty, the person I spoke with stated that the best they could do for me is to lower my package which would take away over 100 stations , and that would take my bill back down to about 160.00 before taxes which i stated that was still a little high especially since I am downgrading my package. My new bill is currently 172.18, I made another attempt to ask for help with lowering the bill and was told that the only thing that could be offered to me at this time is to upgrade my internet from 100 mbps- 300 mbps for the same price I am currently paying. I understand that promotions end but the increase on my bill was without warning and a very large increase and I would think that as a loyal customer they would be able to offer promotions to long time customers and just not the newer ones to get them to switch service over.

______Ticket: # 3651498 - Directv online player does not work Date: 11/9/2019 5:49:24 PM City/State/Zip: Rolling Hills Estates, Alabama 90274 Company Complaining About: AT&T ______Description Directv online player has system bugs and it repeatedly does not work.

______Ticket: # 3658315 - False Advertising Date: 11/13/2019 4:14:18 PM City/State/Zip: Duncanville, Alabama 35456 Company Complaining About: Directv ______Description For the second time this year DirecTV is offering a special on line that they are refusing to honor when I call them on the phone. When I pushed the button to place for the order on the website, it pops up a window that says "Please 1-800-435-4388. Phone orders ONLY. Online orders are not eligible for this offer.

______Ticket: # 3659158 - Comcast Date: 11/13/2019 9:25:30 PM City/State/Zip: Cottondale, Alabama 35453 Company Complaining About: Comcast ______Description Comcast has failed to provide reasonable service for the bill that I pay. They have never completed my installation even three years later. The result is a constant break in service. Them leaving a cable lying on the ground for 3 years has degraded the signal to where it’s useless.

______Ticket: # 3663764 - Verizon (fios ) not honoring contract terms Date: 11/15/2019 5:04:21 PM City/State/Zip: Sterling, Alabama 20166 Company Complaining About: Assurance Wireless ______Description The Verizon(Fios) has not honored the terms of the contract from the beginning with invalid installation charges and I had to follow up so many times to get it resolved and now another issue with Verizon still not resolved. Verizon is not allowing me to redeem the prepaid Visa card that I’m entitled to receive by registering online(video attached). The link doesn’t work and I have a video recording available to prove it. I have contacted Verizon several times with no results. Also contacted the executive office with no results. My account number with Verizon (b) (6)

______Ticket: # 3666310 - inappropriate contentcommericals Date: 11/18/2019 12:40:02 PM City/State/Zip: Randolph, Alabama 36792 Company Complaining About: Assurance Wireless ______Description The porn ref dance and disease commericals showing/describing detailed and ED details are inappropriate could ntent for time frame. Plus I am disgusted by the content on every channel coming into my living room while my family trys to enjoy a relaxing evening. Take the porn movements back to THE XXX, the big pharma pill pusher and disease photos back to the Dr office and the inability to have sex photos and details back to the therapist office. They do not belong in my living room and changing channels or cutting programs does not remendy the problem.

______Ticket: # 3668026 - Service Appointments have not been kept Date: 11/18/2019 7:02:37 PM City/State/Zip: Maylene, Alabama 35114 Company Complaining About: Directv ______Description Our Directv service went out on 11/13. We called and they attempted to repair over the phone but was unsuccessful. So, an appointment was setup for someone to come out on 11/15 from 12-4. We received a text earlier in the day to see if the appointment was still needed. I replied Yes and received confirmation. At 3:45, no one had shown up so we called. We were told that the Tech was at our house at that time which was impossible because we were home and on the phone. At that point, we were told there was a different service address listed and that is where the Tech went. That made absolutely no sense because we receive our bill monthly at our service address and Techs have been here before. Anyway, we were finally told that they were transferring us over to the Tech Dept. The person that we spoke there told us that he was going to look for a Priority appointment. He said the earliest available was today 11/18 from 12-4. We accepted as we had no other choice. Well, 4:00, today rolled around and no one showed. So, we placed another call to Directv and after speaking with the third person was told there was no dispatch/appointment. We were then transferred to the Tech Dept. After we were transferred to the Tech Dept., I was told that an appointment was showing for today but was cancelled Friday as the tech could not find the address but that couldn't be true because the appointment was not made until late Friday evening for today. So, that left me believing, I was being lied to or the rep was just making an excuse. Also, there is a real issue with customer service. I am a paying customer and it makes no sense when Techs do not show up or take it upon themselves as I was told by the Directv rep to cancel an appointment and the customer should have to call and wait on the line for something of no fault of theirs. Being in customer service myself, a call should be made to the customer not inconvenience the customer. I would like a resolution as soon as possible and would like my account credited for the lack of receiving service and inconvenience.

______Ticket: # 3669730 - Unfair billing practices Date: 11/19/2019 3:28:14 PM City/State/Zip: Mobile, Alabama 36608 Company Complaining About: AT&T ______Description I have had AT&T phone service for 42 years, and internet for 20 years. I had Direct TV for over three years. A few months back, I complained about intermittent problems and a technician was sent to investigate. He installed a different receiver and left. The problems persisted and AT&T lost local programming so I cancelled my Direct TV service (well after the two year contract). I was billed $380 for early termination because the installation of newer equipment apparently constituted a two-year extension on my contract, which I was not informed of and never agreed to. I spent hours on the phone with a number of service reps who all said they would take care of it. Today, they suspended my phone and internet service and said they cannot waive the fee. Essentially, they put me in a contract without my knowledge or agreement. Although I have cancelled my services wit AT&T, I would like them to take the $380 off my bill and refund the remaining part of my money for services I have already paid for.

______Ticket: # 3671026 - This akes no sense Date: 11/20/2019 9:10:16 AM City/State/Zip: Montgomery, Alabama 36108 Company Complaining About: Spectrum ______Description this company has given me the run around and lied to me about my bank. they kept me on the phone for 2 hours feeding me lies

______Ticket: # 3671610 - Direct Tv AT&T Date: 11/20/2019 12:44:33 PM City/State/Zip: Birmingham, Alabama 35216 Company Complaining About: AT&T ______Description I closed my account with DirecTV in June of 2019. They automatic billed me for another payment and they owed me a refund from my cancellation date. I have made 12 calls in to DirecTV and AT&T and they will not refund my money.

______Ticket: # 3673775 - Loud Commercials Date: 11/21/2019 10:50:37 AM City/State/Zip: Montgomery, Alabama 36116 ______Description Every single commercial the sound gets so loud but the moment the program comes back on the volume is correct

______Ticket: # 3675853 - Inappropriate commercials Date: 11/21/2019 9:24:50 PM City/State/Zip: Flomaton, Alabama 36441 ______Description We like watching USA channel 105, but the commercials about temptation island is very inappropriate! There is bedroom scenes and discussion of the members of the show having threesomes!! My son watches tv with us a family and for USA to have this on their network is offensive.

______Ticket: # 3676045 - Loud commercial on DIY Date: 11/22/2019 2:07:08 AM City/State/Zip: Hope Hull, Alabama 36043 ______Description On November 21st, at approximately 1145pm the DIY showed several commercials that were very loud compared to the average volume of the others. These commercials were: "My Lottery Dream Home" and "Holmes & Holmes". These were on the DIY Channel of DISH Network (#111)

______Ticket: # 3676433 - Directtv Date: 11/22/2019 11:41:19 AM City/State/Zip: Decatur, Alabama 35603 Company Complaining About: AT&T ______Description I cancelled my service after 25 years because my service did not work any longer and they refused to fix it because it was on the roof, where they put it I might add. I do not have a contract and have not had one in years. they are completely incompetent and I am not paying $170.84 early termination fee.

______Ticket: # 3678690 - Netflix show The Dragon Prince Date: 11/23/2019 5:18:27 PM City/State/Zip: Alabaster, Alabama 35007 Company Complaining About: Netflix ______Description This show is pushing an inappropriate, adult, lesbian and gay agenda on a kids show labeled 7-12 years old. This is very inappropriate material for anyone this young. How can this be stopped?

______Ticket: # 3679029 - bill keeps going up MONTHLY ... meanwhile service is terrible Date: 11/24/2019 9:53:57 AM City/State/Zip: Dothan, Alabama 36304 Company Complaining About: Spectrum ______Description This company is raising rates nearly every month. I've called to complain multiple times. The actual service is terrible. Next month I'm told I have a "new promotion" discount..... my rate goes UP ~ $6.00. This is totally ridiculous. My total bill has gone up ~40% this year alone.

______Ticket: # 3679646 - Early Termination Fees AT&T Date: 11/25/2019 9:50:53 AM City/State/Zip: Morris, Alabama 35116 Company Complaining About: AT&T ______Description I called in Aug 2019 and was quoted an ETF of $130. I decided to wait until my remaining contract was a shorter time period. I called on Nov 6th to cancel my Satellite TV and the rep told me the ETF would be $200. I explained what I was told in Aug, he placed me on hold. When he came back he said that the ETF would be $100. I received my bill and AT&T actually charged me an ETF of $180. I called and they basically told me too bad. I really can't afford this. I am going through a divorce and it is the holidays. I need that money for my childrens' Christmas.

______Ticket: # 3679654 - Continues to increase bill Date: 11/25/2019 9:53:55 AM City/State/Zip: Loxley, Alabama 36551 Company Complaining About: AT&T ______Description You have raised the price of your att now services several times within a year. That's almost an additional$300 a year which my income has not increased for that. I currently pay $35 and a family of 4 single income. I can not keep paying these increases.

______Ticket: # 3684642 - Complaint against Xfinity for deceptive business practices; and, for personal mistreatment at retail store Date: 11/27/2019 11:33:23 AM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description Xfinity and their employees lied repeatedly to me both upon signing up for Xfinity services and then upon returning equipment and terminating services after about the application of an early termination fee for my bundled services if I were to move out of Xfinity service area. Our family moved out of the Xfinity service area in October, 2019. After returning equipment to their Huntsville, AL Bridge Street store (36806) and being told there would be no early termination or other fee, I was sent a statement from Xfinity dated October 7 (day of cancellation aand return of equipment)reflecting the refund for prepaid services. I just this week received a subsequent Xfinity statement dated day (October 8) to say I owed a substantial early termination fee after the supposed refund. After an abusive (on their part, not mine)interaction with employees Kris and manager Shun at the Huntsville, Alabama Bridge Street Xfinity Store on Sunday, November 24, 2019, I attempted to file a complaint internally with Comcast Customer Service regarding the separate issue of the treatment in store and was told I could not after speaking at length with two Xfinity representatives. I am reaching out to file a complaint for both billing and personal harassment at this juncture. (See attached letter)

My previous service address: (b) (6) Huntsville, AL 35802

______Ticket: # 3685215 - Directv Billing Date: 11/27/2019 2:45:20 PM City/State/Zip: Wetumpka, Alabama 36093-1735 Company Complaining About: Directv ______Description • Consumer has been with Directv for over 20 years and decided to cancel his service due to not being able to afford it. • Consumer has been receiving bills stating that the consumer owes $276.73 for early cancellation fee. • Consumer stated that it was getting ready to take it out of his auto pay on his credit card on November 28th, 2019. • Consumer spoke with someone at AT&T and they stated they were going to take consumer off auto pay which he did, and he agreed with consumer that he didn't feel that consumer had to pay. • Directv sent consumer a bill dated on November 18th, 2019. • Consumer reasoning for cancelling the service was due to a heart ship in his finances. • Consumer would like this issue resolved by not paying the $276.73 for the cancellation fee due to being with the company for over 20 years.

***CTR395-phone***

______Ticket: # 3686887 - HBO billing issue Date: 11/29/2019 12:28:03 PM City/State/Zip: Bear Creek, Alabama 35543 Company Complaining About: Directv ______Description • Consumer used to have HBO for $4.99 per month and it was supposed to stay that way forever. • Consumer has been charged $7.99 for the past 4 months. • Consumer has called repeatedly about it and even though they claim they are going to give credits, they don’t. • Consumer would like the credits he was promised and for the price to go back to $4.99.

***CTR404-phone***

______Ticket: # 3687815 - Uverse TV Service - DVR Date: 11/29/2019 10:06:43 PM City/State/Zip: Hoover, Alabama 35226 Company Complaining About: AT&T ______Description For the past six months or perhaps more, I have been experiencing trouble with the DVR that was installed with my Uverse service in August 2018. The unit is hard-wired to the TV in the same room as the modem. Three other TVs are on WIFI and work well except when trying to use the DVR. My problem is that the TV connected to the DVR freezes up every six minutes when viewing a TV show. You have to change channels or wait for a few minutes for the TV to begin playing again. Then when playing back programs recorded on the DVR from any of our four TVs, the recorded programs stop for period of time before playing again. This has been going on for months in spite of my contacting ATT technical support six or seven times (maybe more) since this past May. During this time, technicians have been sent to my house on about 5 occasions, and I was sent "new" DVRs twice (including tonight) to install myself and return the old ones to ATT. Quite a hassle. Plus, neither time fixed the problem.

The technicians who were sent to my house cleaned the cables, checked all connections, rebooted the DVR numerous times, changed out the modem and changed out the DVR (This was in addition to the two times that I changed it out). None of them were able to fix the problem. The last one who was here about a month ago said that he had checked everything and that he would have to talk to his supervisor. He assured me that someone from ATT would contact me later that week. This never happened.

Finally on November 27, I contacted ATT Customer retention, but the service rep had no idea as to what to do and even said that it was my problem since I hadn't been billed for the DVR! So, why did ATT install it and send technicians out 5 or 8 times to fix it? This was crazy since the DVR was part of the package that I had subscribed to. I then talked to her supervisor, and he insisted on sending out another DVR. I installed it tonight, and it's doing the same thing. I'm not surprised.

I need help in resolving this issue ASAP. I am paying for a service that I am not receiving, and I am wasting many hours of my time on the phone and at the house waiting on the technicians. Tanks for your help.

(b) (6) Hoover, AL (b) (6) (This is the number on my account)

______Ticket: # 3690238 - Bill increase false advertising Date: 12/2/2019 3:14:53 PM City/State/Zip: Loxley, Alabama 36551 Company Complaining About: Directv ______Description I filed a complaint on my att now previous DirecTV now service. Not only have you increased my bill another $10 but you're taking away from my military discount for the DirecTV now $15 discount. Not having an att phone line was never stated in any promo add. I want this issue resolved. You are treating military unfairly and with your unfair practices and tactics. I got DirecTV now in Aug18 and in oct18 the military discount was added.

______Ticket: # 3699006 - Indecent Commercial Date: 12/6/2019 12:00:46 AM City/State/Zip: Birmingham, Alabama 35244 ______Description On Wednesday night, 12/4/2019, I was watching Survivor on CBS with my children during the 7:00 PM hour. During a commercial break, a very inappropriate commercial for the television show, "The L Word," was aired. This commercial should not have been shown at that early hour during a show rated for families.

______Ticket: # 3702514 - nbc saturday night live Date: 12/8/2019 8:37:33 PM City/State/Zip: Phil Campbell, Alabama 35581 Company Complaining About: Alabama ______Description the baby used white face in his act twice on Saturday night live on 12/07/2019

______Ticket: # 3702544 - Poor billing resolve - False Statements made- Comcast Date: 12/8/2019 9:35:34 PM City/State/Zip: Owens Cross Roads, Alabama 35763 Company Complaining About: Comcast ______Description I was moving my service to my new home (same location, same state) because I transferred service I incurred an early termination fee. I then had trouble installing new service at my new home and was told I needed a new account. I went through many different CSRs not one story was consistent and was always given the “ I will promise to call u back with a follow up call tomorrow” no calls so I decided to cancel my service in its entirety with them received another early termination fee due to issues they couldn’t resolve. Three months later my bill is increasing, it still isn’t fixed and now I’m getting bill collectors calling me trying to collect on their behalf. When I call Comcast, I can’t go through their automated prompts because I’m no longer an account holder and last week when I called I was told by a “supervisor” to text “on it to “266-278” so my issue could be escalated to corporate and I could get a call immediately. I’ve text the number numerous times and have not received a call back.

______Ticket: # 3702799 - AT&T TV service Date: 12/9/2019 10:56:54 AM City/State/Zip: Birmingham, Alabama 35235 Company Complaining About: AT&T ______Description • Consumer having issues with her TV on Friday November 29th, 2019 TV service UVerse stated out until the next morning Saturday November 30th, 2019. • On Sunday night December 1, 2019 TV service went out and did not come back Monday December 2nd, 2019. The service went off again on Friday December 6th, 2019 around 5:00 pm - did not come on all day Saturday December 7th, 2019 but only came on for 4 hours that evening. • Going into Sunday 8th, 2019 went back out around midnight and today Monday December 9th, 2019 the service is still out. • AT&T is not sending out the digital tech to fix the problem when consumer has driven down the street and no tech has ever been there. • Consumer would like this issue resolved by having AT&T fix consumer issues with the outage of her UVerse and would like to be reimburse for the time she had the outage.

***CTR395-phone***

______Ticket: # 3704774 - AT&T/DirecTV won't refund Date: 12/9/2019 9:51:46 PM City/State/Zip: Toney, Alabama 35773 Company Complaining About: Directv ______Description AT&T took over 300 dollars out of my account in error, and assured me they would refund me. For over a month, every time I called, they promise I will get a refund in 3-5 days. Every 5 days, I call back, no refund, and they promise another 3-5 days will get me a refund. I am on a fixed income and I needed it back months ago, and it caused two of my checks to bounce.

______Ticket: # 3704953 - Direct TV Date: 12/10/2019 8:05:44 AM City/State/Zip: Theodore, Alabama 36582 Company Complaining About: Directv ______Description Ordered genie for outside tv. Upon arrival it didn’t work outside so we immediately returned it after calling. They are now saying didn’t receive equipment and charging my account for said equipment.

______Ticket: # 3707732 - DirecTV not providing service they've contracted to provide Date: 12/11/2019 12:15:36 PM City/State/Zip: Owens Cross Roads, Alabama 35763 Company Complaining About: Directv ______Description I am a DirecTV subscriber. As part of the service for which I pay, DirecTV, now owned by AT&T, represents that the television service will be available on my television, on my desktop computer, on my laptop computer, and on my cell phone. Although the television service is being provided on my television, it is not being provided on my desktop computer, my laptop computer, nor my cell phone, as represented to me by the company. This problem has been made known to the company several months ago and they still have not fixed it. This morning, after spending about an hour on the phone with several individuals in the technical support division, they were unable to fix the problem, nor were they able to give me a date when it would be fixed. I asked them to call me back to try to fix it and the technician informed me that "It is not a concern" to the company. Ever since the DirecTV/AT&T merger, service has progressively gone down hill with no end in sight. Please make AT&T/DirecTV live up to their contractual promises to their customers for services for which their customers pay. To take money for a service not provided is fraud. Thank you.

______Ticket: # 3707940 - Paid for cable construction but Charter Spectrum constructed to the wrong address Date: 12/11/2019 1:02:23 PM City/State/Zip: Enterprise, Alabama 36330 Company Complaining About: Spectrum ______Description 1. Placed order for cable and internet service-see 10.25.19 e-mail 2. Paid $98.79 for construction of cable to our home at (b) (6) Enterprise, AL 36330-see 11.04.19 e-mail for invoice (cancelled check available) 3. Notified construction was complete-see 11.26.19 9:57 a.m. e-mail 4. Received e-mail confirmation for service install appointment-address had been changed on our account and was incorrect-see 11.26.19 12.15 p.m. e-mail 5. On 11.26.19 we contacted Spectrum to correct address. During subsequent call we were told a Spectrum employee improperly changed the address on our account. We were told on multiple calls they would try to correct the account. 6. We did not hear back so we contacted Spectrum again on 12.02.19 and were told our install appointment was cancelled by another Spectrum employee. 7. The cable went to our neighbor's house and we saw it in their yard. 8. We have continued to call Spectrum but they have not connected cable to our home and we still have no service even though we paid to have it connected.

______Ticket: # 3708451 - Pass-Codes Date: 12/11/2019 3:19:21 PM City/State/Zip: Cullman, Alabama 35057 Company Complaining About: AT&T ______Description Consumer is a citizen of the united states of America Consumer has been a consumer of AT&T/DIRECTV for over 40 years Consumer said AT&T discriminates against senior citizens Consumer is a senior with a disability Consumer is required to have a pass-code to get into the account. Consumer gets pass-codes mixed up Consumer can’t get into her bill without the pass-code Consumer said AT&T has all kind of personal information of hers. Consumer said she pays her bill and they treat her like a criminal Consumer said the Codes need to go away Consumer just wants the code system to go away ***CTR402***

______Ticket: # 3710370 - BILLING Date: 12/12/2019 2:19:17 PM City/State/Zip: Daphne, Alabama 36526 Company Complaining About: Mediacom ______Description THE PROMOTION WAS $64.98. I did subscribe to additional features. My estimated bill is $121 + taxes and fees $11.85; but I am being billed $181.33. On 11/07, I paid $142.02. The $142.02 was supposed to be the 1st month's bill and a 1 time feel of $24.99. According to my estimation, I should be paying $128.88. I arrive at that amount because: $142.02- the 1 time $24.99 fee= $117.03. $117.03 + Taxes and Fees $11.85) Help us regulate these big companies. They can't explain their own bill.

This is not fair. Help!!!! Oh...I did not have any service from Nov-14-20th of 2019 because there was "an outage in our area." My video on demand just started working last night12/11/2019. They provide poor service but expect full payment. Help!!!! I have attached: 1st month bill which shows the $142 pre-payment, I logged onto the website today to document the deception.

______Ticket: # 3713798 - Fraud by AT and T Date: 12/14/2019 4:03:26 PM City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: AT&T ______Description I have had U Verse for the past two years when I have any other package beside the basic package my picture is complete when ever I have gone back to the basic package I have to have the HD add on in order to get a full screen. I've called AT and T multiple times and refuse to admit that they intentionally cut out part of the screen when a customer only has the basic package.

______Ticket: # 3716532 - Emergency Alert Date: 12/16/2019 11:51:47 PM City/State/Zip: Albertville, Alabama 35950 Company Complaining About: Charter ______Description On the Emergency alert system that comes over the TV you only show the first slide in English and it only shows for a split second until it changes over to Spanish for 3 slides. This is fucking America. Most of us don’t read Spanish. How are we supposed to get our families to a safe place during a tornado threat when we can’t even read the fucking alert??? It’s ridiculous that i have to have a GD translator just to get weather alerts. Fix the damn problem. You get paid by our tax dollars to do a job so do it. We get fired if we don’t do ours.

______Ticket: # 3720252 - Comcast Hidden Fees Date: 12/18/2019 5:05:15 PM City/State/Zip: Huntsville, Alabama 35806 ______Description Comcast made significant effort to upsell a cable tv package to me while I was using just internet service through them. These pitches eventually saw me being offered a lower rate to bundle basic tv with my internet than the internet alone. I inquired about any fees or additional costs that may come with the bundled service and was told expressly that there were no fees. I have since been charged a broadcast tv fee on my billing statement. When trying to revert the service to strictly internet I was informed that I would be charged more than my original rate. I was duped into modifying my services so that they would not be obliged to continue offering their original rate for internet service, then charged hidden fees after agreeing to a modification that guaranteed there would be no additional fees.

______Ticket: # 3721041 - Spectrum Cable TV charges for whole month after cancelled service on Day 4 Date: 12/19/2019 10:04:29 AM City/State/Zip: Pelham, Alabama 35124 Company Complaining About: Spectrum ______Description Moved out of my house on Dec. 7, 2019 and canceled service and returned equipment to Spectrum on Dec. 11, 2019. Got a bill saying I owed $106 for Dec. 7, 2019 - Jan. 6, 2020. They says they don't prorate bills anymore starting back in June 2019 when they printed on my bill where nobody ever looks, so I will basically be paying $106 for 4 days of cable TV service when I had already moved out. This should be illegal. Customer service was totally unsympathetic. They should simply issue a credit for unused service.

______Ticket: # 3722085 - TV Date: 12/19/2019 4:14:47 PM City/State/Zip: Greenville, Alabama 36037 Company Complaining About: Spectrum ______Description We were told we could return a Apple TV streaming box if we did not like it within 30 days only to be told we couldn't and now they have applied the total price of the Apple TV to our bill without telling us again we had to keep TV service in order to make monthly payments. This is unfair because we were told different things even a supervisor. My wife works from home and need internet. They are not doing anything when we have been calling saying we were not giving correct information about the Apple TV. Now they are saying we are behind because of mis information from their agent. We have called several times asking to add cable back so Apple TV could be placed on Monthly payments because of their error. even a customer service agent said they did not treat us right and just added the full price for the TV

______Ticket: # 3722093 - Television Commercial Indecency Complaint Date: 12/19/2019 4:15:33 PM City/State/Zip: Mobile, Alabama 36609 ______Description Postal Mail Ticket#29952 Ready For Data Entry

______Ticket: # 3722963 - Unauthorized charges and credit issues Date: 12/20/2019 12:10:34 AM City/State/Zip: Maplesville, Alabama 36750 Company Complaining About: Directv ______Description Directv promised $40 credit in October for reconnecting service but still hasn’t credit my bill. Removed auto draft from account in October and my account was auto charged dec 19 without my permission.