_____________________________________________________________________________ Ticket: # 3011470 - Re: [FCC Complaints] Re: Billing Date: 1/6/2019 11:26:39 AM City/State/Zip: Kimberly, Alabama 35091 Company Complaining About: Directv _____________________________________________________________________________ Description This is a follow-up to your previous request #2968281 "Billing" From emails below it states I should receive a written response from Direct TV. This was dated December 11, 2018, I had yet to receive this response. Sent from my iPad _____________________________________________________________________________ Ticket: # 3013992 - Extra charge Date: 1/28/2019 12:19:30 PM City/State/Zip: Birmingham, Alabama 35216 Company Complaining About: Directv _____________________________________________________________________________ Description I canceled my Directv service January 27th. And I’ve been told by the agent and supervisor that I will be charge until February 24th. They said they changed their “ agreements “ lately and don’t do prorated bills anymore. I’ve been a customer for more than 10 years and this company only focus on how much they could get from their customers . They are stealing our money. _____________________________________________________________________________ Ticket: # 3014898 - Cnn Date: 1/28/2019 3:11:19 PM City/State/Zip: Birmingham, Alabama 35222 _____________________________________________________________________________ Description Bias on the part CNN CNN. There news cast have become propaganda _____________________________________________________________________________ Ticket: # 3016437 - AT&T inaccurately reports debt Date: 1/28/2019 10:55:16 PM City/State/Zip: Millbrook, Alabama 36054 Company Complaining About: AT&T _____________________________________________________________________________ Description So So I started services with AT&T for wireless , cable, & internet October 2017. In March of 2018 I relocated out of AT&T’s servicing area ((b) (6) Orlando Fl 32835) for internet & cable so DirectTV waived my early termination fee. Around June AT&T collections contacted me about a outstanding balance for termination contract. After speaking with the agent they discovered notes on my account stating that this fee was waived and this would be corrected. On September 11th I contacted AT&T about a credit that was due to me and the agent explained that I had a outstanding debt with the company. After speaking to several departments and the IMS team who can see both Uverse and Directv bills which were once bundled he explained that Uverse paid the cancellation fee on my behalf to DirectTV which explained the credit of 769 on my DirectTV account and the negative 642.69 on my Uverse account. The IMS contacted both departments that were once bundled and told me that the reversal payment/credit would be sent back to Uverse and any remainder would come back to me. I assumed this was done but big was I wrong. AT&T has now added this negative incorrectly reported debt to my credit! They are admitting to making this mistake on phone calls also while telling me they aren’t sure what departments deals with this type of correction and that I should dispute the debt with the 3rd party debt collection agency. How is it that a company cannot reverse their own mistakes. Also after speaking to several of the 3rd party debt collection agents they told me they see this all the time with AT&T & consumers are forced to accept a settlement of half off the price owed. Ironically a similar situation happened to my mother once she cancelled Uverse. She had been a customer for over 20 years and left once AT&T refused to fix her bill and also accepted the half off settlement to keep this from hurting her score. I’m taking legal action, I’ve contactec my state attorney general, and also the FCC. This is a clear fault in AT&T’s system that their agents are aware of , the debt collection agencies are aware of yet AT&T refuses to fix this. Sounds like a class action lawsuit to me which is ridiculous but that’s the best way to get corporate America’s attention. Hit them where it hurts !!!this is fraudulent behavior where AT&T capitalizes off of consumers willingness to clear debt fro their credit reports! _____________________________________________________________________________ Ticket: # 3017313 - Fradulent Practices regarding Direct TV Now Date: 1/29/2019 12:44:02 PM City/State/Zip: Birmingham, Alabama 35238 Company Complaining About: AT&T _____________________________________________________________________________ Description I was leaving Direct TV and going to ROKU. I called to cancel my account, and was assured by AT&T they wanted to keep my business. I could switch to Direct TV Now and only pay $35.00 per month. They are currently advertising Direct TV now for $40.00 per month. I received a bill on my American Express Account for an $102.50. I was told by an AT&T rep that it was for my TV service. I had been given a promotional deal for $35.00 per month. But now my TV was $102.50 per month. I am disgusted with AT&T's business practices. They should be fined for defrauding the public. And most of their representatives do not know what they are doing. They are located offshore, and we have to sit on the phone forever waiting to speak to someone. Then we are transferred again and again. The FCC should have never allowed this merger. Prior to the merger with Direct TV, I had been a customer of Direct TV for over 15 years and never had a problem with my billing or price I was paying. Normally, I understood it was a promotional, and I had to call back and negotiate a price. I was totally mislead on what I would pay for this service. AT&T has also been charging clients for equipment that has been returned. So that we have to keep a receipt in order to prove we have returned it and get the charge removed. FCC is at fault with this mess. Unfortunately, they never protect the consumer, just the businesses. of _____________________________________________________________________________ Ticket: # 3018044 - Exclusive cable contracts within MTEs Date: 1/29/2019 2:46:27 PM City/State/Zip: Cullman, Alabama 35055 Company Complaining About: Charter _____________________________________________________________________________ Description The apartment complex, Pinegrove, owned by Arlington Properties that is located in Cullman, alabama is requiring in the lease to pay $40 for internet and $40 for cable through Launch Broadband. The tenants have no say in this and it is part of the lease agreement to be paid monthly with the rent. According to everthing I have read this is illegal and would like information on the topic and how I should proceed. This is a gross breach of open market compliance and I am being forced to pay for services I dont need or use. _____________________________________________________________________________ Ticket: # 3024153 - Directv receiver Date: 1/31/2019 2:32:51 PM City/State/Zip: Heflin, Alabama 36264 Company Complaining About: Directv _____________________________________________________________________________ Description I have had 5 Directv receivers in the past 6 months and not a 1 of them works right. I have contacted them a lot about my problems and they will not do anything about it. My bill is paid every month but they do not seem to care if I can watch my tv as long as I pay my bill. This has been on going for 6 months now and no one will help. I have plenty of transcripts I can send you if you want them. thanks _____________________________________________________________________________ Ticket: # 3029534 - Unsatisfied Customer Date: 2/3/2019 12:42:28 PM City/State/Zip: Trussville, Alabama 35173 Company Complaining About: Directv _____________________________________________________________________________ Description Directv is the worst company for new customers. I called to have my services transferred fron one location to a new location. This all started on the 1/21/19 when a rep was to schedule a new date for directv service to be installed at a new location and for the services that was currently in place to be shut off on 2/1/19. The rep put in the wrong information and the service was shut off at the exsisting location on 1/26/19 which was wrong. It took at least 2 days for the services to be turned back on at the exsisting location. $70 was taken off the bill and $200 directv tried to get me to pay for a moving fee which was wavied because when the first instalIment I was told that I could get a 1 free move per year. I called to follow up on the new location installation which now scheduled fir 2/1/19 from the hours 12pm to 4 pm. I received a text message stating that the technician was running behind and I could either reschedule or keep exsisting appointmen. Of course I wanted to keep the appointmen. 4pm passed and still no Technician. I called 3 times yo check to see when the tech was suppose to arrive. Around about 7pm still no tech so thats when the 2nd call was made. The tech proceeded to say the tech was on the way and the contact information was re verified. 8pm still no tech, made the 3rd phobe call to customer service and now the rep has stated that directv bill was past due. Out of all the calls that were made none of the reps mentioned that there was a past due balance. So now the service was put on hold and a tech couldnt come out to the new location until 2/4/19. If there was a payment issue or bill issue every rep shouId have seen that information on their screen. The bill was paid and still no directv service. I told the supervisor ir manager Anthony Ref#4636605612 that if this was done in error my money should be refunded back to me.