Much to Look Forward
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OnA brief look At the Activitiestrack of JernbAneverket in 2010 2010 Much to look forward to! Budget allocations for Jernbaneverket, the Norwegian National Rail Administration, have been increased to develop the national railway network. Take a look at all there is to look forward to in the years ahead. på skinner 2009 | 1 1: Jernbaneverket og kundene 2: Utbyggingsprosjekter 3: En moderne jernbane 4: miljø og samfunnsansvar Mighty mountains rich in iron ore In Norway, 75 per cent of all railway freight is transported on the Ofoten Line. Read more about Norwegian iron ore rail transport on page 14. 2 | on track on track 3 «the management and track workers alike are doing their utmost to meet the objective contents of a more reliable service.» editorial editorial 5 A new spring for the railways 6 train services 8 customer services 10 Better times ahead the train is for everyone 12 Customer surveys conducted amongst rail passengers show a direct link between freight traffic 14 punctuality and customer satisfaction. At Jernbaneverket, we do our utmost to Development projects 20 provide a more reliable rail service for our passengers. Maintenance and upgrades 24 ernbaneverket is in delivery research and development 26 mode. However, despite our best efforts during 2010 we training in Jernbaneverket 30 did not manage to provide safety 32 our customers with the Jpunctuality they deserve. The Ministry the environment and corporate of Transport and Communications, the media and our customers are now social responsibility 38 paying close attention to developments in punctuality. The management and the future 42 track workers alike are doing their ut- highlights of the year 46 most to meet the objective of a more reliable service. However, upgrading history 47 a neglected railway network requires considerable effort over time, so we must keep up our efforts. We are convinced that as the systematic Jernbaneverket modernisation work progresses, the The state railway network is an important part of society’s infrastructure, infrastructure will become more working systematically and continuously section between Skien and Lillehammer. contributing to the safe, efficient and environmentally-friendly transpor- robust and rail services will gradually to improve safety. Managing and im- Jernbaneverket will continue to de- tation of freight and passengers. improve. proving our safety culture throughout velop the network in the years ahead. Jernbaneverket is the Norwegian government’s agency for railway Jernbaneverket has been our top priority services. Our task is to provide Norway’s train companies with a safe and Whatever it takes this year. Safety has also played a key role promising future efficient transport system. We plan, construct and maintain the railway This winter we managed to cut the in planning our operations for 2011. There is little doubt that rail is the network, including railway stations and terminals. We are also responsible for day-to-day traffic management and for pro- number of delays by half, compared We must all be vigilant and prepared transport mode of the future. Budget viding traffic information to passengers at all railway stations in Norway. with the same period last year. This was to prevent potentially dangerous situa- allocations for 2010 for operation and Our employees have expertise in a range of specialist fields such as possible by successfully increasing our tions. We have, therefore, introduced maintenance of the railway infra- electrical engineering, construction, telecommunications, social plan- winter response efforts by increasing mandatory safety seminars for all of our structure were up 15.2 per cent compa- ning, scheduling and traffic management. staff and introducing new snow clea- 3 300 employees. These will take place in red with the year before to NOK 4.462 Jernbaneverket reports to the Ministry of Transport and Communicati- ring equipment at our hubs, the areas the first half of 2011. billion, whereas investment increased ons. The Norwegian Parliament, the Storting, sets out long-term plans for developing the rail network in the National Transport Plan (NTP), as well near Oslo Central Station and Alnabru by 22.5 per cent to NOK 3.919 billion. as approving Jernbaneverket’s annual budget. Freight Terminal. Gaining trust When presenting our input to the Large-scale improvements and In August, we opened a new customer National Transport Plan (NTP) for organisational structure maintenance work have been imple- service centre to improve passenger 2014 – 2023 in cooperation with other Jernbaneverket comprises the following main divisions: mented, and were stepped up in the information. We will do our utmost to transport agencies, we have been pre- The Director General and her staff, Traffic Operations and Customer four-week long period last summer ensure that all customer groups regain sented with an additional challenge; Services, Infrastructure Management and Infrastructure Construction. when train services in the Oslo area were their trust in the current railway system, to specify the costs and, regardless suspended. Much remains to be done, including passengers, potential new of economic frameworks, present a objectives for the rail sector however, and more extensive improve- users, train companies and freight realistic timeframe for implementing The Ministry of Transport and Communications sets specific requi- ments are scheduled for this summer. transporters. When disruptions to our major strategic projects such as the rements for how Jernbaneverket should manage the resources it is services are unavoidable it is vital that further extension of the double track allocated in order to best achieve our objectives within three key focus areas. safety culture we are able to provide our customers in Eastern Norway and introduction of Regretfully, incidents and challenges with reliable information. We will make the new signalling system ERTMS. Our three focus areas are: occurred in 2010 as well. We were deeply commuting easier by turning the There is every reason to be optimis- • Safety, punctuality and customer satisfaction affected by the tragic accident on 24 commute into efficient work time. To tic on behalf of the railways! • Productivity and quality March 2010, when carriages from Alna- do this, we need reliable mobile phone • Competence and culture bru Freight Terminal broke loose and and internet access. As a step towards Our achievements for the 2010 fiscal year within the focus ended up crashing on Sjursøya, causing this, Jernbaneverket and the Norwegian areas are detailed in the Annual Report for 2010 available on loss of lives and major material damage. State Railways (NSB) introduced free www.jernbaneverket.no. We were reminded of the significance of internet access as a pilot scheme on the director General 4 | on track on track | 5 Modernisation projects throughout the country the «oslo effect» to be introduced from autumn 2010 a new spring for the railways 85-year-old technology to be replaced on the upper floors of oslo’s Posthuset, a team of employees are planning the future of norwegian railways. from the left: eivind randen, kenneth nielsen, ida hanne Ørnhøi, rolf P. høydal, thomas nesset, Audun kvelstad and thomas stokke. Preparing for the future The political focus on railways has shifted from what it was just a few years ago. This means that Jernbaneverket can start laying tracks for the future. ive years ago, the railway Visible results. Even though the investment budget was debate on high-speed trains is around NOK 1 billion. prominent in the media, there is no Now it is approximately doubt that there is a pressing need for NOK 4 billion. systematic upgrades and investments F– In society at large, there is a much in the existing railway network. That keener interest in and enthusiasm for work is already well underway. Skauge railways as a means of transportation points out the ongoing work on the than just a few years ago. Furthermore, Vestfold Line, the Lysaker–Sandvika there is political will and desire to section, the Østfold Line, the Dovre achieve something, says Director of Line and the construction of the Strategic Planning and Development, Gevingåsen Tunnel north of Trondheim. Anita Skauge of Jernbaneverket. – These are all projects we were – Developments are moving too working on last year, and many of and involves replacing much of the slowly for most people, and for us them will be completed in 2011, infrastructure components, including too. However, if the commitment to Skaugen says, pointing to other rails, cables, switches and overhead ongoing projects which will have contact lines. One of the major events sinteF positive ripple effects: last year was the installation of axle «in society at large, – By working systematically to counters in the Oslo tunnel. The old Correct measures to reduce delays there is a much keener improve the longest railway sections track circuit technology was 85 years SINTEF researchers have concluded that work and ordinarily Permanent Way Super- The uncertainty of the estimates is plus/ we will be able to transfer much of the old and highly prone to technical interest in and Jernbaneverket has introduced the cor- intendent on the Ofoten Line. minus 1 000 hours. enthusiasm for rail- heavy freight traffic onto the railway, problems. The new axle counters can rect measures to reduce the number of – The report confirms that we are The measures have already proved thus relieving the road network. The be computer-monitored and delays. This is the main conclusion from a making good progress towards achieving effective. The number of trains delayed ways as a means of additional effort to step up the work in Jernbaneverket estimates that 45 per recent report. a reduction in delay hours of around 3 000 in the InterCity region (see illustration on transportation than the Oslo area is also positive in terms cent of signal errors will be elimina- anita skauge, According to SINTEF, Scandinavia’s hours, Brækkan says.