No. 8 2020 Strategic Coaching Builds More Successful Academic Leaders
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TM No. 8 2020 Strategic Coaching Builds More Successful Academic Leaders Anthony Knerr Getting Your Story Right Libby Morse Arts and Strategy: Reflections on Cultural Planning in the Modern University András Szántó Reclaiming the Global in Higher Education Vishakha Desai Interview Timothy L. Killeen President, University of Illinois System Notable Books STRATEGY MATTERS STRATEGY EXCEPTIONAL STRATEGY, REMARKABLE RESULTS Established in 1990, AKA|STRATEGY (AKA) is a strategy consultancy that partners with leading universities and colleges, arts & cultural institutions, and other nonprofit organizations in the United States and around the world. AKA is distinctive in the scope and interrelationships of our consulting services. Each of our services—strategic planning, strategic institutional counsel, and strategic executive coaching—enriches and complements our expertise in the other two. 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We look forward to hearing from you and hope you will enjoy this issue of Strategy Matters. 590 Madison Avenue, 21st Floor New York, NY 10022 212.302.9600 www.akastrategy.com 1 STRATEGY MATTERS No. 8 | 2020 TABLE OF CONTENTS ARTICLES 2 Strategic Coaching Builds More Successful Academic Leaders Anthony Knerr 6 Getting Your Story Right Libby Morse 10 Arts and Strategy: Reflections on Cultural Planning in the Modern University András Szántó 15 Reclaiming the Global in Higher Education Vishakha Desai INTERVIEW 17 Timothy L. Killeen, President, University of Illinois System NOTABLE BOOKS 24 A Truly Exceptional Life Hanna Holborn Gray, An Academic Life: A Memoir Reviewed by Judith Shapiro 27 Why Good Governance Matters Robert Scott, How University Boards Work Reviewed by Jonathan Fanton 29 Should Data Science Eat Higher Education? Judea Pearl and Dana Mackenzie, The Book of Why Reviewed by Daniel L. Goroff AKA | STRATEGY STRATEGY MATTERS No. 8 | 2020 Strategic Coaching Builds More Successful Academic Leaders Anthony Knerr Imagine a new provost – a respected scholar The Frustrated Provost’s Situation and former dean who wowed the search If our fictional provost’s situation sounds committee only a few months ago – sitting daunting, consider that higher education at her desk, head in her hands. Far from the leadership—the top presidential, provostial, campus at which she had previously spent 25 decanal, and administrative roles—is likely to years as a faculty member and department grow even more challenging in the decade chair, she is facing myriad challenges in her ahead in view of ever increasing financial new role, wondering how to deal pressures, growing politicization on and off No matter how with competing requests from campus, new concerns about free speech, worthy deans while balancing and greater calls for strong institutional gifted and the president’s concern over leadership. growth in faculty lines with dedicated they public criticism of the increasing Happily, there is a continuous stream of use of contingent faculty. gifted, able, and enthusiastic individuals keen may be, many to lead universities and colleges, intrigued To whom should she turn by the opportunities and challenges of the higher education to figure out how to replace future of higher education, and blessed the grumpy dean who lost his with such critical leadership capabilities as leaders have not faculty’s confidence, trim the integrity, confidence, articulateness, social budget while improving and political intelligence, and stamina. received the kind academic quality, and The growing number of strong female and persuade the university’s best minority candidates for senior positions has of professional microbiologist to turn down a wonderfully deepened the pool of capable tempting competing job offer? leadership talent. development they She knows all about But no matter how gifted and dedicated require to flourish. longitudinal epidemiological they may be, many higher education leaders analyses—her Ph.D. thesis was have not received the kind of professional the basis of her first book, published by development they require to flourish in Oxford University Press—but she’s never positions as complex and scrutinized as been trained to prepare a budget, deal those at the apex of higher education with a complex sexual abuse case, or leadership. Many a new president, provost, present a new academic degree proposal or dean has risen through the academic to the faculty senate or board of trustees. ranks along the traditional path from She’s had no professional development to department chair to dean (or associate help her become skilled and confident in provost) to provost to president. But even strategic planning, institutional operations, the most accomplished and confident or academic management. And she has typically comes to his or her new role her eye on the possibility of succeeding without a substantive understanding of her president, whom she greatly respects, management, strategy, and leadership. and wants to move to the next level with a And increasingly, university presidents strong record of effective leadership. have come from outside the academy and 2 STRATEGY MATTERS No. 8 | 2020 are not well versed in the particular, if not professional development of their leaders peculiar, customs, culture, and habits of pays remarkable dividends: their leaders higher education. become more skillful and agile, think and act more strategically, make While innate capability, drive, and ambition wiser decisions about resource The strongest often lead to success, many leaders are truly planning and allocation, nurture unprepared for the unrelenting demands, healthier institutional cultures, institutions have pressures, and complexity of their positions. and promote a stronger sense These leaders often: of community and engagement recognized for among their many different • Face complex strategic and leadership stakeholders and constituents. some time that issues that are difficult to discuss comfortably or confidentially with their human others, including board members, other How Strategic Executive executive officers, direct reports, and Coaching Helps resources are their lateral colleagues or peers at other Skilled strategic executive institutions; coaching helps academic most important leaders successfully anticipate • Want to see the bigger landscape and and resolve key strategic asset. learn more about best practices and issues, better understand their similar issues faced by leaders at other leadership roles, enhance their effectiveness, institutions; strengthen their overall performance, and, by extension, improve the strategic positioning • Have deep experience in a specific and overall excellence of their institutions. program area but need guidance to successfully resolve a wider scope of More particularly, experienced and thoughtful complex strategic, organizational, or strategic coaches help institutional leaders: political challenges; and • Become clear about their individual • Are transitioning to a new and different leadership strengths and weaknesses role, often one with a more diverse and how to effectively deploy the former constituency of stakeholders and greater and rectify the latter; decision making authority. • Take advantage of emerging opportun- The strongest institutions have recognized ities and strategic possibilities, while for some time that their human resources becoming more confident, self-aware, are their most important asset: that the and capable executives able to assume quality, impact, and reputation of the new, additional, and (often) different institution increasingly depend on the skill, leadership responsibilities and to enjoy thoughtfulness, and strategic capabilities their current roles and institutional of academic leaders, from department positions; chairs to provosts to presidents. These institutions know from experience the cost • Allocate the resources at their disposal— of identifying, attracting, and retaining including budgets, time, infrastructure, top leaders—in money, time, and political cultural norms, and professional capital. As they come to realize that many relationships—to the best effect in leaders do not have the necessary skill strengthening the quality and character sets or professional experience to be fully of their leadership; successful in a time of unprecedented and unpredictable change, they are • Candidly discuss strategic and related acknowledging that investing in the ongoing issues that they cannot raise with AKA | STRATEGY 3 the individuals to whom they report, experience in the tactical and functional lateral colleagues, or direct reports— components of higher education— or their spouses or partners—in view operations, financial planning, marketing, of the sensitive, and typically quite fundraising, faculty and board relations— complicated, nature of the issues; and convinced the provost that he could be for her both a sounding board on which to • Undertake strategic thinking in a safe test her ideas and a reliable portal to the space in which confidentiality