buildings, with 65 per cent lower carbon emissions than the previous two buildings on the site. BOX The 700,000 sq ft facility, which CLEVER is occupied entirely by UBS, When UBS consolidated its UK headquarters at 5 Broadgate, more includes four large trading floors than 7000 staff were move. We find out how they did it. that can accommodate up to 3,000 desks, plus seven levels of offices. The new HQ houses up to 6,000 people, allowing the firm to consolidate all its London offices in one site for the first time. Agile working means the building can service all 7,500-plus staff.

A TARGETED APPROACH UBS had several impact standards for the 5 Broadgate project to take into account during the hen UBS consolidated move. Energy Wits UK headquarters performance, at 5 Broadgate, more than Lombard Street, and move waste and 7,000 staff were moved. We find over 7,500 staff into a new social responsibility were out how they did it London HQ at 5 Broadgate, important, based on such near Liverpool Street measures as the donation of Weekend working is a well- station. The scale, risk and legacy equipment to charities. known side effect of being complexity of the project were Efficiency and sustainability had to in facilities management, unprecedented. be demonstrated by, for example, but even the most hard- the secure recycling of assets and working facilities professional The 13-storey ‘groundscraper’ zero waste. would balk at working for 13 is visually innovative and Workspace had to be utilised consecutive weekends. But represents a powerful vote effectively, particularly in specialist that’s exactly what the FM team of confidence in the City. areas such as the trading floors. at global financial services The bold design from Make Close collaboration between giant UBS, together with its Architects – it is one of the Harrow Green and UBS was relocation partner Harrow largest stainless steel-clad required, and the project aimed Green, did in the largest buildings in the world – came for high levels of employee relocation project in the capital from the idea of a perfectly satisfaction resulting from the in recent times. cast engine of finance. secure move of employees’ Extending the metaphor, the belongings. Workspaces had to be As part of a major business windows, courtyards and set up to change programme, UBS terraces are carved out of the enable decided to decommission four beautifully machined block, working office locations in London, helping to make 5 Broadgate within 15 including 100 Liverpool Street, one of the world’s greenest minutes 1 Finsbury Avenue and 21

www.harrowgreen.com 0345 603 8774 www.fmj.co.uk of arrival in the new building. initial moves allowed UBS to small businesses. Finally, service disruption had to reduce this constraint to three be minimised during the move days. Capel Manor College in to ensure client satisfaction. Working closely with UBS, Waltham Cross received more Move programmes are a deeply Harrow Green created a than 1,600 planters, personal experience for the dedicated move pack while the British people involved, so employee for each member Heart Foundation experience was a key success of staff that “By the end of the pro- received over criterion of the overall change ensured all staff ject a total of 7,685 staff 5,000 cabinets. programme. Harrow Green were prepared had been moved. Harrow Twelve was one of the primary partner for the move, Green had also securely charities enablers for UBS in achieving understood the packed, transferred and in total its target for every employee to support network unpacked 8,500 linear benefited, be working at their desk within available and metres of filing, together including 15 minutes on their first day knew what was with 1,500 computers” The Bridge in the new building. “By each expected of them. Academy in Monday morning, everything Hackney, which had to be functioning perfectly, To further facilitate received more from the mission-critical trading a smooth transition and than 500 computers floors to the wealth and asset boost employee engagement, and monitors, along with management businesses’ office ‘move champions’ were screens, mice and keyboards space,” explains Harrow Green identified within each (once they had been securely Project Manager Helene Edgar, business or department. The decommissioned and had who is permanently based champions became a central all data removed by Harrow within UBS and an integral part point of coordination for those Green’s IT asset recycling arm, of its property team. departments. Regular open IT Efficient). Where products forums were held throughout the had reached the end of their Led by Edgar, Harrow Green project to answer questions and useful life, Harrow Green provided two full-time onsite address concerns, supporting took them to be dismantled, project managers for 18 months people through the change sorted and recycled. In total, in advance of the project to management programme and 8,200 pieces of furniture and help plan and prepare for the reducing the filing and archiving over 2,200 tons of waste were relocation. The team had strict strain. The move champions recycled. deadlines to meet, as the lease personally delivered employee exit dates on the four buildings moving packs to help create were fixed. a stronger, more trusting relationship. Another key impact standard for the move was space utilisation ASSET RECYCLING and effectiveness of the With UBS consolidating into workplace. This was particularly one central location, Harrow important for specialist areas Green was challenged to find within the business, such as new homes for all of its legacy its trading floors, requiring furniture and assets. One specialist equipment and hundred per cent recycling desk configurations. Moving and reuse of assets including these departments involved a desks, cabinets, computers, complex multiteam process. planters and chairs was This was further complicated by achieved. Through Harrow the requirement for key existing Green’s Refresh environmental workstations and equipment to programme, the company stay in situ for five days post- organised the donation of move in case of a ‘roll-back’. these assets to local charities, However, the success of the community organisations and

www.harrowgreen.com 0345 603 8774 www.fmj.co.uk completed 116,000 moves, with an In addition to these examples The combined team worked average of 600 people moved per of exceptional service, tirelessly and diligently to ensure month. Harrow Green has worked UBS achieved the seven impact During this quarter-of-a-century to bring the two teams standards set out at the start of collaboration, UBS and Harrow closer on a day-to-day the programme. The positive Green have worked together to basis by installing Helene impact on the employees develop best-in-sector approaches Edgar at 5 Broadgate on a entering the new facilities was to relocation, many of which have permanent basis, a rarity in immediate. Every employee was been replicated by competitors. the relocation world. This working seamlessly in their new, serves multiple purposes, industry-leading London campus These include: from increasing the visibility within 15 minutes. of Harrow Green within UBS ▶▶ The introduction of fixed per- to fostering a greater sense of By the end of the project a total head moving rates, allowing trust and collaboration, and of 7,685 staff had been moved. accurate budgeting for each move. enabling greater flexibility Harrow Green had also securely ▶▶ The implementation of a ‘crate- and even quicker response packed, transferred and unpacked free’ move using ‘flight bags’, times for UBS. 8,500 linear metres of filing, designed to fit inside new agile together with 1,500 computers. lockers, making the move as “Our long-standing “This was a project that required seamless as possible. partnership with Harrow an enormous amount of ▶▶ Providing a handyman service to Green has helped to support resilience from Harrow Green reduce the number of suppliers on our core business during a and, at times, more patience site and create a more integrated time of enormous change than could ever be imagined,” service at a reduced cost. to the company,” adds Ian says Dave Monger, EUS Change ▶▶ On and offsite storage using Gregory, UBS Director and Delivery Lead at UBS. “Despite barcode technology to provide Client Lead. “Because we that challenging backdrop, it was a smooth and secure transition have worked hand-in-hand one of the smoothest and most between locations. for 25 years, Harrow Green professional moves that UBS has ▶▶ Access to Harrow Green’s understands the UBS way ever experienced.” proprietary Moveware software of doing things. They are enabling instant access to data and firmly integrated with our THE LONG VIEW real-time planning. business, and because the The 5 Broadgate project is the relationship is so seamless, I culmination of a 25-year award- The strength of this collaborative often forget they are officially winning partnership between relationship has been further contractors. The strength UBS and Harrow Green which enhanced by creative problem- of our partnership was ably began in 1992. The relationship solving and strong crisis demonstrated during last between the two organisations management. For example, year’s extremely complex has matured in that time, Harrow Green had five truckloads move.” driven by mutual respect, trust, of business-critical assets being transparency and integrity. In the transported from Basel, Switzerland, All of which means that as past 16 years alone, they have to the UK. Unfortunately, the Port UBS grows and develops, of Dover became embroiled there will be more weekend in an industrial dispute, working for this strong stranding the UBS assets combined team. off-shore. In order to meet the tight delivery deadlines, Harrow Green pulled out all the stops and arranged for an American cargo plane to collect the trucks and staff from Switzerland and fly them to London.

www.harrowgreen.com 0345 603 8774 www.fmj.co.uk