The Ombudsman Summary of the Report to Parliament for 2005 June 2006
The Ombudsman Summary of the Report to Parliament for 2005 June 2006 Complaints to the Spanish Ombudsman Rose 37.1% in 2005, Compared with 2004 Rise in Complaints Involving the Environment, Land Management, and Social Services he total number of citizens who registered complaints with the Ombudsman’s Office in 2005 was 39,750. Of these, 13,962 com- Tplaints led to individual cases being opened; 25,648 to the opening of group cases; and 140 of the Ombudsman’s actions were for- mulated as complaints in ex-officio proceedings. Therefore, the total number of complaints rose 37.1% compared with the previous year, during which there were 28,990 complaints, also bearing in mind that the latter number represented a considerable annual increase, as well. ages 7, 8, and 9 provide a breakdown of them on their own terms or presenting ade- Civil Servants and Employment Pthe complaints registered from Spain, quate reasons for disagreement with the and the 354 that came from abroad. Regard- proposal, are, in percentage terms, similar Generally speaking, especially notewor- ing the different sectors encompassed by the to former years (Tables 23, 24, and 25). In thy were complaints regarding the retire- activities of the Public Administration, wor- the summary of actions involving each area, ment benefits of full-time mayors and city thy of note is the impressive ‘take-off’ in cit- it is striking that there are several which, council members who served their terms izens’ complaints involving land manage- due to different circumstances (number of after Spain’s first municipal elections fol- ment, and specifically, the environment; persons affected, media impact, a type of lowing the restoration of democracy, but those involving economic administration; complaint hitherto unseen), had a higher who had not been able to register with the those in the realm of education and culture; profile.
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