Stellar CBSA Employees are

for the Canadian Society of Customs Brokers 2015

At ports of entry across the country, members of the Canadian Society of Customs Brokers (CSCB) Excellence is not an work closely with Canada Border Services Agency act but a habit. (CBSA) staff. Together, we facilitate trade, manage customs compliance and ensure the health, safety —William James Durant and security of Canadians. We share the goal of helping importers move legitimate goods across the CBSA Stars in person and present them with the border with predictability and efficiency for the certificates and specially-designed awards. These benefit of all Canadians and the Canadian economy. noteworthy ceremonies took place during the CSCB regional conferences and special events and were In 2012, the CSCB created the CBSA Stars program to very well attended by the CBSA Stars and their formally recognize the efforts of CBSA staff who are management, surrounded and celebrated by many knowledgeable, fair and committed to client service. employees of CSCB member firms. Again this year, CSCB customs broker members Roslyn MacVicar, CBSA Regional Director General responded enthusiastically to a call for nominations, of the Pacific Region expressed it best in a letter to selecting twenty-six CBSA Stars of 2015, who make Carol West, CSCB President: a positive difference to the trade community every day. These outstanding individuals are Border “We would … like to express our deepest Services Officers, Senior Trade Compliance Officers, appreciation to the CSCB for recognizing Senior Program Advisors/Officers, Supervisors, our CBSA officers for their exemplary client Superintendents and Managers in Vancouver, service… We are very proud of our officers and Aldergrove, Surrey, Huntingdon, Kingsgate, Calgary, feel fortunate to have had this opportunity to Winnipeg, Boissevain, Toronto, Mississauga, participate in this memorable event…” London, Fort Erie, Hamilton, Sarnia, Windsor, Ottawa, Montreal, and St. John’s. The events celebrating the Stars help strengthen the already successful and rewarding relationship The heart-felt appreciation that CSCB members have that exists at so many levels between CSCB and expressed for CBSA staff underscores how essential CBSA. The presentations are an opportunity to our relationship is to accomplishing our shared goals. express our appreciation for the work of the people In the spring and summer of 2016, CSCB and on the front lines and celebrate together the sincere CBSA held events throughout the country to thank and formal recognition of these individuals.

1 Vancouver: (l–r) Wendy Yau, Kim Campbell, Michelle Stokes, Kevin Stebbings, Dan Bubas, Byron Hill, John Linde, Monte Couse, Mark McDonnell, Nanette Anderson, Rob Carmichael, Carol West, Patti O’Malley, Angela Collins, Cherie Storms, George Horner, Melissa Wright Collectively, the past and present CBSA Stars have Brad Berdusco set the bar high for future nominees. On behalf of Barb Miller of Expert Customs Brokers recognized the members of the Canadian Society of Customs Brad Berdusco for being a problem solver and Brokers, once again, we thank all our Stars for their alleviating delays on processing perishable goods. commitment to exceptional client service and trade “Brad has been instrumental to Expert Customs facilitation at Canada’s borders. We are already Brokers at [Kingsgate] port … His attention looking forward to the stories we’ll hear about our to ensuring that CBSA standards are met is next year’s nominees! remarkable. Brad is very reasonable to deal with and always works to an agreed outcome. We truly With over 160 customs broker members, nearly wish all CBSA staff were as great as Brad!” 4,300 Certified Customs Specialists, over 210 Certified Trade Compliance Specialists and thousands Monte Couse of individuals participating in our education and Monte Couse was nominated by Sherry Cosier of professional development programs, the CSCB is Pacific Customs Brokers Ltd. because “he has no well positioned to gather meaningful stories of problem taking the time to explain exactly why and collaboration which exceed expectations. We are how. He willingly takes anything on and makes pleased to be able to bring these stories to our sure that the answer or actions are fair and always community and everyone at the CBSA. consistent.”

PACIFIC REGION Byron Hill According to Sherry Cosier of Pacific Customs Nanette Anderson Brokers Ltd., Byron Hill deserves the CBSA Stars Amber Cromwell of Pacific Customs Brokers Ltd. recognition as he “…is very approachable, fair recognized Nanette Anderson for “…[helping] and always willing to provide guidance. We enjoy numerous times with [priority, perishable] working with him and trust that our clients are shipments after hours. I feel like she goes the extra always provided with the same level of service each mile whenever help is needed.” and everyday when working with Officer Hill.”

1 Monte Couse 2 Byron Hill

1 2

2 CBSA Shining Stars 3 Diane Delorme 4 Theresa Gerelus 5 Larry Wong

3 4 5

Kevin Stebbings Natalia Atchison of Pacific Customs Brokers Ltd. recognized Kevin Stebbings for “[being] extremely helpful in every aspect. He’s always willing to go above and beyond whenever we have problems that need to be resolved. He is my ‘go to’ whenever we need to get things done, or make sure it gets handled right away. He’s … easy to get along with and very friendly, which … is important since we work so closely together on a daily basis.”

PRAIRIE REGION Winnipeg: (l–r) Carol West, Michelle Stokes, Larry Wong, Kim Campbell, Barb Miller Diane Delorme Jackie Fraser of A.D. Rutherford International Larry Wong has nominated Diane Delorme “…because of Jacques Phaneuf of UPS-SCS, Inc. recognized her tireless effort to ensure the commercial/ Larry Wong because “over the years Mr. Wong has trade sector of the Port of Boissevain is running been very helpful and understands the meaning smoothly… Diane is an officer that will always of service within the CBSA. We are in constant answer your questions or concerns. If she doesn’t communications and it’s always a pleasure to deal have an answer she will keep asking until she with him. He is polite, professional and understands has one to provide. She works tirelessly to ensure our challenge as Customs Brokers.” all commercial entries are cleared up as soon as possible. She is one of the hardest-working and REGION most motivated border services officers I have ever met and have had the honour to work with…” Kimberly Batten Chris Cartan of Universal Logistics Inc. has “always Theresa Gerelus found Kimberly Batten to be very personable Bob Cowie of GHY International decided to nominate and easy to work with. She responds promptly Theresa Gerelus for the CBSA Stars awards because to inquiries and provides thorough follow up. “Theresa has been a valuable resource with Kimberly’s exemplary service is greatly appreciated regards to … duty drawbacks as well as helping us by our company and our clients.” understand the difficult rules related to the Least Developed Country Tariff requirements… CBSA is Diane Boismier fortunate to have such a caring person as part of Tanya Dietrich of Farrow recognized Diane Boismier their team to educate on compliance…” for having “vast knowledge and understanding of CBSA regulations” and for being “patient, friendly and fair. She is always willing to listen and help find a solution for any problem.”

2015 3 6 Kimberly Batten 7 Diane Boismier 8 Elisha Hurlock 9 Kamaljit Lotay 6 7 8 9 10 Kevin Northcott 11 Cathy Walters 12 Kathy Weaver 13 Anson Williams

10 11 12 13

Elisha Hurlock Kamaljit Lotay When the CSCB decided to focus on eManifest Melanie Bedard of Milgram & Company Limited Notices at our 2015 National Conference, Janice recognized Kamaljit Lotay for “…her knowledge McBride was introduced to Elisha Hurlock. “From the and … high level of professionalism… She is moment Elisha first began to explain the outline of interested in educating and ensuring that the client her presentation, we knew that everything would be is on the right track for future [drawback] claims just fine. Presenting to customs brokers requires a to ensure a quicker turnaround and more efficient deep level of subject matter knowledge… During her process. She was a pleasure to work with.” presentations and the related question and answer Kevin Northcott periods, Elisha clearly delivered the information needed and was able to effectively respond to Tracey Gaydos-Manning of UPS-SCS, Inc. recognized the concerns of delegates. In our conference Kevin Northcott for going above and beyond his evaluations, she was recognized for the value duties. “Kevin will monitor our multiple shipments that she conveyed to attendees. Thanks Elisha for for us and inform the officers to monitor as well. If understanding your audience and delivering exactly we have specialty shipments, we call Kevin and he what they needed to learn about eManifest Notices.” will do what he can to get them released… He is very helpful and always pleasant.”

Orillia: (l–r) Aurelia Wong, Anson Williams, Kamaljit Lotay, Cathy Walters, John Brooks, Tanya Dietrich, Melanie Bedard, Penny Moulton, Diane Boismier, Chris Cartan, Elisha Hurlock, Janice McBride

4 CBSA Shining Stars 14 Daniel Anctil 15 Debbie McGuire

14 15

Cathy Walters CBSA HEADQUARTERS Cathy Walters was nominated by John Brooks Daniel Anctil of Farrow and is a long standing officer at the When Shelley Gares of the CSCB worked in the London office. “In her different capacities over the brokerage business, she relied on Daniel Anctil’s years… she has consistently demonstrated deep expertise regularly. “[He] never failed to respond. If knowledge and effectively applied her experience my question was not related to his area of expertise, in understanding each of the various issues being he always gave me direction on who I should contact dealt with. It has been my experience that this is an and then circled back to ensure that I had what I officer whose advice and direction I can trust and needed. Pretty respectful. In cases that did fall under rely on with confidence…” his expertise, he gave a full and timely answer.”

Kathy Weaver Nick Leonard Maria Palmer of UPS-SCS, Inc. recognized Kathy Diana Mihaila of LEI Customs Brokers recognized Weaver because she makes a meaningful Nick Leonard for being knowledgeable in the contribution to the trade community every day. “blurry” area of SIMA. “He is great.” “[Superintendent Weaver] has been such a help with … eManifest.” She worked with Maria’s team Debbie McGuire to find out what the issues were, “and how she was Angela Collins and her firm, Willson International going to fix them so we were able to be compliant Limited, recently opened a new office in Vancouver as well as maintain service to our customers. and thought the licensing process should be Honestly, we would have had some very hard times straightforward. Not so! without her helping and teaching us.” But “Debbie McGuire was a great resource… Anson Williams throughout the process and I truly appreciated her Aurelia Wong of EDI Customs Brokers recognized pleasant attitude, knowledge and assistance. Based Anson Williams to show her “appreciation for on my experience with Ms. McGuire I think she helping us on a time sensitive RMD corrector. … would be an excellent candidate for the CBSA Stars.” Not until we got hold of Officer Williams did we get the incident resolved. His quick response and understanding helped our client deadline delivery.”

2015 5 16 Tanya Macleer 17 Dieter Paprotny 18 Martine Rheault 19 Chantal Timothée 20 Richard Tremblay 16 17 18 19 20

QUEBEC REGION Chantal Timothée Tanya Macleer Rachid Lakhal of UPS-SCS, Inc. had the According to Bobby Markose of UPS-SCS, pleasure of working with Chantal Timothée Inc., who nominated Tanya Macleer, “during an audit of import transactions “[Tanya’s] expertise helps to navigate for one of our clients. Mrs. Timothée everyday challenges when … faced showed a perfect sense of customer with system issues or concerns with service and an open mind in order to clearances… Without her help we would get an administrative decision made have had delays in servicing our clients…” with respect to customs regulations. Mrs. Timothée listened to our comments Dieter Paprotny and suggestions while assisting us with Lorin Levine of Action Customs the necessary regulatory research.” Services recognized Dieter Paprotny Richard Tremblay for his professionalism, cooperation and responsiveness. “Mr. Paprotny is Laura Swanson of Willson International handling a trade compliance verification Limited recognized Richard Tremblay for of one of my importing clients, and it has being “…extremely helpful in verifying grown to be a very large and complex our understanding of CBSA regulations case in classification… We have had pertaining to the interpretation of an open, clear and fruitful discussion specific rules of origin and other complex and intelligent debate on the merits Customs regulations. His attention to of various classifications… Overall, I detail and complete responses are much appreciated his above and beyond greatly appreciated… Richard Tremblay cooperation on a large and complex case, understands the sense of urgency and which has been a win-win for both parties.” provides regular updates until the issue has been fully addressed… Richard’s Martine Rheault vast knowledge and genuine desire to Bobby Markose of UPS-SCS, Inc. provide an answer and full explanation is recognized Martine Rheault because a much needed asset in the partnership “Martine’s expertise helps to navigate between CBSA and Customs Brokers…” everyday challenges… Sometimes the situations are complex but she assists every time including processing voluntary disclosures. Without her help we would have had delays in servicing our clients promptly.”

6 CBSA Shining Stars 21 Charlene Haughn 22 Kelli Philpott

21 22

ATLANTIC REGION Charlene Haughn Aurelia Wong of EDI Customs Brokers “would like The Canadian to take this opportunity to thank all CBSA staff members at St. Croix. Every time I call, they are Society of extremely helpful and polite. Special thanks goes to Charlene Haughn… who is always able to Customs Brokers provide solutions and will go ‘over and above’ to (CSCB) represents the interests of help wherever she can. Her prompt assistance and customs brokers and their clients to professionalism is much appreciated and that goes to her team as well.” government departments and agencies

Kelli Philpott involved in regulating international Raymond Collins of PF Collins International Trade trade and managing borders. Solutions recognized Kelli Philpott because “Kelli consistently goes above & beyond. She is very approachable, friendly and pleasant. She works WITH us to answer our questions, simple or complex. If she doesn’t know the answer, she goes the extra mile to find it or to provide direction on where to go next. Kelli is always helpful and we appreciate her very much. She is a great asset to the CBSA team in St. John’s, NL.”

For more information, please call 613‑562‑3543 or visit cscb.ca St. John’s: Kelli Philpott and Ray Collins

2015 7 GLOBAL TRADE IS CHANGING. And chances are, the experts are already on your team.

True leaders are known by the CSCB Customs Brokers have: company they keep. So it’s no • unmatched knowledge and experience in the fast-changing surprise that leading importers, world of international trade exporters and transport • the inside track on changing rules and regulations, through companies keep turning to CSCB CSCB’s instant updates and alerts members for extraordinary • the leading edge on new policies, business practices and customs, forwarding and strategies, through CSCB’s professional development programs logistics services. • the commitment to turn knowledge into real value – for your business Customs Broker Members:

A & A Contract Customs Brokers Ltd. Capital Customs Brokers, Frank M. O’Dowd, Inc. KN Customs, Kuehne + Nagel Ltd. Schenker of Canada Limited A. D. Rutherford International Inc. Division of Apex Business Fraser Direct Logistics Ltd. L.M. Clark Customs Broker Ltd. Seamont Brokerage & Transport, Ltd. a. hartrodt Canada Ltd. Consultants Ltd. Frontier Supply Chain Solutions Inc. L.V. Matthews Customs Broker Secam International Inc. A.B.C. Customs Brokers Ltd. Carson Customs Brokers Ltd. Fyke Logistics Inc. Landmark Trade Services Ltd. Service Plus International Inc. A.E. Horne & Son Ltd. CEVA Freight Canada Corp. G.W. Nickerson Company Ltd. LCS Customs Brokers Inc. Shelini Transportation Corp. Academy Customs & Traffic Inc. Charles Higgerty Limited Garden City Customs Services Inc. LEI Customs Brokers Inc. Sterling Customs Brokers & Freight ACGI Shipping Inc. Charter Brokerage Canada Corp. gcb Glover Customs Brokers Inc. Lily Customs Brokerage Forwarders Inc. Action Customs Services Inc. Clear Customs Brokers Ltd. Geo. H. Young & Co. Ltd. LINK + Corporation Stockwell International Trade Active Customs Brokers Ltd. Cole International Inc. Geodis Wilson Canada Ltd. Livingston International Inc. Solutions Affiliated Customs Brokers Ltd. Counselor Customs Brokers Ltd. Gestion Douanière W2C Inc. M.E & P.E. Samson, Customs Strader-Ferris International Limited Agility Logistics Co. Courtney Agencies Ltd. Golden Jet International, Freight & Brokers TCS Total Customs Services ALB Groupe Conseil Inc. Crane Worldwide Logistics Customs House Brokers, Inc. Mainfreight Inc. Team Cargo Logistics Inc. All Ways Customs Brokers Inc. Canada Inc. Goudreau Cargo International Mantoria Inc. The Canadian Customs House Ltd. Alliance Customs Brokers Inc. CrossBorder Solutions Inc. H. H. Smith Ltd. Merchant Customs Brokers Ltd. Thompson, Ahern & Co. Ltd. Alpha Logistiques Inc. Damco Customs Services H. Kennedy Inc. Milgram & Company Limited TNT Express (Canada) Ltd. ALS Customs Services Inc., David Kirsch Customs Brokers Inc. Hartwick O’Shea & Cartwright mkmarin trade services inc. Traders Customs Brokerage Ltd. Division of Vandegrift Canada Davidson & Sons Customs Brokers Limited Near North Customs Brokers Inc. Traffic Tech Inc. Anderson & Brickner Customs Ltd. Hellmann Worldwide Logistics Newport Customs Services Inc. Transpacific Customs Brokers Brokers Inc. Davidson Customs Brokers Ltd. Hemisphere Freight & Brokerage Nippon Express Canada Ltd. Tri-Ad Int Freight Forwarding, Ltd. Argo Business Corp Delmar International Inc. Services Inc. North American Logistics Services Trillium Customs Brokers Inc. Atlantic Customs Brokers Ltd. Delta Customs Brokers Ltd. Hercules Forwarding Inc. Inc. Triumph Express Service Canada Auburn & Tremblay Inc. DHL Express (Canada) Ltd. Honda Trading Canada Inc. Omnitrans (Pacific) Inc. UE Canada Inc. Avalon Customs Brokers, Division DHL Global Forwarding (Canada) ICECORP Customs Brokers, Division Omnitrans Inc. Canada of A. Harvey & Co Ltd. Inc. of ICECORP Logistics Inc. Orbit Brokers & Forwarders Inc. Universal Logistics Inc. Axxess International Courtiers en Dilas International Ltd. Inland Customs Brokers Ltd. Pacific Customs Brokers Ltd. UPS Supply Chain Solutions Douanes / Customs Brokers Inc. Dolbec Y. Logistique/Logistics Integral Transportation Networks Panalpina Inc. UTi Canada Inc. B. Zee Brokerage Ltd. International Inc. Corp. Parkview Customs Brokerage Vancouver Customs Brokers Ltd. B.G.L. Brokerage Ltd. E.T.S. Moore Customs Brokers Integrated Customs Services Ltd. Percy H. Davis Ltd. W. G. McKay Limited B.G.L. Brokerage (West) Ltd. EAJ Customs Brokers Inc. J & B Customs Brokers Ltd. PF Collins Customs Broker Ltd. Welke Customs Brokers Ltd. BCB Canada EDI Customs Brokers Inc. J. René Hébert Ltée. Precision Forwarders & Brokers White & White Customs Brokers Beaver Brokerage Inc. Elliott Custom Brokers & Storage Ltd. J.B. Ellis & Co. Ltd. Preferred Service Customs Brokers William L. Rutherford (B.C.), Limited BILSI Eurofret Canada Inc. J.W. Smith Customs Brokers, Ltd. Inc. William L. Rutherford Limited Bolloré Logistics Canada Expeditors Canada Inc. Jaime Seidner Priority Worldwide Services Willson International Limited Bridgeview Customs Brokers Ltd. Expert Customs Brokers, TransX Jas. C. Norris & Son Ltd. RIMbosh Logistics Ltd. World Wide Customs Brokers Ltd. Buckland Group of Companies JORI International Ltd. ROE Logistics Inc. Yusen Logistics (Canada) Inc. C.H. Robinson Company Canada Ltd. Federal Express Canada KDS Marketing DBA, KDS Global Royal Customs Brokers, Calgary Customs Brokers Ltd. FedEx Trade Networks, Transport & Logistics Div. 56853 Ontario Inc. Members as of: 2016-09-01 Calyx Transportation Group Inc. Brokerage (Canada), Inc. King Bros. Limited Russell A. Farrow Limited Canadian Tire Customs Broker Ltd. Film Logic Customs Brokers Inc. Kintetsu World Express (Canada) S.M. Hewitt (Sarnia) Ltd. Canusa Logistics Inc. Four Points Customs Brokers Inc. Savino Del Bene Corp (Canada)

Canadian Society of Customs Brokers Suite 320, 55 Murray Street, Ottawa, ON K1N 5M3 613-562-3543 www.cscb.ca