Stellar CBSA Employees Are Shining Stars for the Canadian Society Of

Stellar CBSA Employees are for the Canadian Society of Customs Brokers 2015 At ports of entry across the country, members of the Canadian Society of Customs Brokers (CSCB) Excellence is not an work closely with Canada Border Services Agency act but a habit. (CBSA) staff. Together, we facilitate trade, manage customs compliance and ensure the health, safety —William James Durant and security of Canadians. We share the goal of helping importers move legitimate goods across the CBSA Stars in person and present them with the border with predictability and efficiency for the certificates and specially-designed awards. These benefit of all Canadians and the Canadian economy. noteworthy ceremonies took place during the CSCB regional conferences and special events and were In 2012, the CSCB created the CBSA Stars program to very well attended by the CBSA Stars and their formally recognize the efforts of CBSA staff who are management, surrounded and celebrated by many knowledgeable, fair and committed to client service. employees of CSCB member firms. Again this year, CSCB customs broker members Roslyn MacVicar, CBSA Regional Director General responded enthusiastically to a call for nominations, of the Pacific Region expressed it best in a letter to selecting twenty-six CBSA Stars of 2015, who make Carol West, CSCB President: a positive difference to the trade community every day. These outstanding individuals are Border “We would … like to express our deepest Services Officers, Senior Trade Compliance Officers, appreciation to the CSCB for recognizing Senior Program Advisors/Officers, Supervisors, our CBSA officers for their exemplary client Superintendents and Managers in Vancouver, service… We are very proud of our officers and Aldergrove, Surrey, Huntingdon, Kingsgate, Calgary, feel fortunate to have had this opportunity to Winnipeg, Boissevain, Toronto, Mississauga, participate in this memorable event…” London, Fort Erie, Hamilton, Sarnia, Windsor, Ottawa, Montreal, and St. John’s. The events celebrating the Stars help strengthen the already successful and rewarding relationship The heart-felt appreciation that CSCB members have that exists at so many levels between CSCB and expressed for CBSA staff underscores how essential CBSA. The presentations are an opportunity to our relationship is to accomplishing our shared goals. express our appreciation for the work of the people In the spring and summer of 2016, CSCB and on the front lines and celebrate together the sincere CBSA held events throughout the country to thank and formal recognition of these individuals. 1 Vancouver: (l–r) Wendy Yau, Kim Campbell, Michelle Stokes, Kevin Stebbings, Dan Bubas, Byron Hill, John Linde, Monte Couse, Mark McDonnell, Nanette Anderson, Rob Carmichael, Carol West, Patti O’Malley, Angela Collins, Cherie Storms, George Horner, Melissa Wright Collectively, the past and present CBSA Stars have Brad Berdusco set the bar high for future nominees. On behalf of Barb Miller of Expert Customs Brokers recognized the members of the Canadian Society of Customs Brad Berdusco for being a problem solver and Brokers, once again, we thank all our Stars for their alleviating delays on processing perishable goods. commitment to exceptional client service and trade “Brad has been instrumental to Expert Customs facilitation at Canada’s borders. We are already Brokers at [Kingsgate] port … His attention looking forward to the stories we’ll hear about our to ensuring that CBSA standards are met is next year’s nominees! remarkable. Brad is very reasonable to deal with and always works to an agreed outcome. We truly With over 160 customs broker members, nearly wish all CBSA staff were as great as Brad!” 4,300 Certified Customs Specialists, over 210 Certified Trade Compliance Specialists and thousands Monte Couse of individuals participating in our education and Monte Couse was nominated by Sherry Cosier of professional development programs, the CSCB is Pacific Customs Brokers Ltd. because “he has no well positioned to gather meaningful stories of problem taking the time to explain exactly why and collaboration which exceed expectations. We are how. He willingly takes anything on and makes pleased to be able to bring these stories to our sure that the answer or actions are fair and always community and everyone at the CBSA. consistent.” PACIFIC REGION Byron Hill According to Sherry Cosier of Pacific Customs Nanette Anderson Brokers Ltd., Byron Hill deserves the CBSA Stars Amber Cromwell of Pacific Customs Brokers Ltd. recognition as he “…is very approachable, fair recognized Nanette Anderson for “…[helping] and always willing to provide guidance. We enjoy numerous times with [priority, perishable] working with him and trust that our clients are shipments after hours. I feel like she goes the extra always provided with the same level of service each mile whenever help is needed.” and everyday when working with Officer Hill.” 1 Monte Couse 2 Byron Hill 1 2 2 CBSA Shining Stars 3 Diane Delorme 4 Theresa Gerelus 5 Larry Wong 3 4 5 Kevin Stebbings Natalia Atchison of Pacific Customs Brokers Ltd. recognized Kevin Stebbings for “[being] extremely helpful in every aspect. He’s always willing to go above and beyond whenever we have problems that need to be resolved. He is my ‘go to’ whenever we need to get things done, or make sure it gets handled right away. He’s … easy to get along with and very friendly, which … is important since we work so closely together on a daily basis.” PRAIRIE REGION Winnipeg: (l–r) Carol West, Michelle Stokes, Larry Wong, Kim Campbell, Barb Miller Diane Delorme Jackie Fraser of A.D. Rutherford International Larry Wong has nominated Diane Delorme “…because of Jacques Phaneuf of UPS-SCS, Inc. recognized her tireless effort to ensure the commercial/ Larry Wong because “over the years Mr. Wong has trade sector of the Port of Boissevain is running been very helpful and understands the meaning smoothly… Diane is an officer that will always of service within the CBSA. We are in constant answer your questions or concerns. If she doesn’t communications and it’s always a pleasure to deal have an answer she will keep asking until she with him. He is polite, professional and understands has one to provide. She works tirelessly to ensure our challenge as Customs Brokers.” all commercial entries are cleared up as soon as possible. She is one of the hardest-working and ONTARIO REGION most motivated border services officers I have ever met and have had the honour to work with…” Kimberly Batten Chris Cartan of Universal Logistics Inc. has “always Theresa Gerelus found Kimberly Batten to be very personable Bob Cowie of GHY International decided to nominate and easy to work with. She responds promptly Theresa Gerelus for the CBSA Stars awards because to inquiries and provides thorough follow up. “Theresa has been a valuable resource with Kimberly’s exemplary service is greatly appreciated regards to … duty drawbacks as well as helping us by our company and our clients.” understand the difficult rules related to the Least Developed Country Tariff requirements… CBSA is Diane Boismier fortunate to have such a caring person as part of Tanya Dietrich of Farrow recognized Diane Boismier their team to educate on compliance…” for having “vast knowledge and understanding of CBSA regulations” and for being “patient, friendly and fair. She is always willing to listen and help find a solution for any problem.” 2015 3 6 Kimberly Batten 7 Diane Boismier 8 Elisha Hurlock 9 Kamaljit Lotay 6 7 8 9 10 Kevin Northcott 11 Cathy Walters 12 Kathy Weaver 13 Anson Williams 10 11 12 13 Elisha Hurlock Kamaljit Lotay When the CSCB decided to focus on eManifest Melanie Bedard of Milgram & Company Limited Notices at our 2015 National Conference, Janice recognized Kamaljit Lotay for “…her knowledge McBride was introduced to Elisha Hurlock. “From the and … high level of professionalism… She is moment Elisha first began to explain the outline of interested in educating and ensuring that the client her presentation, we knew that everything would be is on the right track for future [drawback] claims just fine. Presenting to customs brokers requires a to ensure a quicker turnaround and more efficient deep level of subject matter knowledge… During her process. She was a pleasure to work with.” presentations and the related question and answer Kevin Northcott periods, Elisha clearly delivered the information needed and was able to effectively respond to Tracey Gaydos-Manning of UPS-SCS, Inc. recognized the concerns of delegates. In our conference Kevin Northcott for going above and beyond his evaluations, she was recognized for the value duties. “Kevin will monitor our multiple shipments that she conveyed to attendees. Thanks Elisha for for us and inform the officers to monitor as well. If understanding your audience and delivering exactly we have specialty shipments, we call Kevin and he what they needed to learn about eManifest Notices.” will do what he can to get them released… He is very helpful and always pleasant.” Orillia: (l–r) Aurelia Wong, Anson Williams, Kamaljit Lotay, Cathy Walters, John Brooks, Tanya Dietrich, Melanie Bedard, Penny Moulton, Diane Boismier, Chris Cartan, Elisha Hurlock, Janice McBride 4 CBSA Shining Stars 14 Daniel Anctil 15 Debbie McGuire 14 15 Cathy Walters CBSA HEADQUARTERS Cathy Walters was nominated by John Brooks Daniel Anctil of Farrow and is a long standing officer at the When Shelley Gares of the CSCB worked in the London office. “In her different capacities over the brokerage business, she relied on Daniel Anctil’s years… she has consistently demonstrated deep expertise regularly. “[He] never failed to respond. If knowledge and effectively applied her experience my question was not related to his area of expertise, in understanding each of the various issues being he always gave me direction on who I should contact dealt with. It has been my experience that this is an and then circled back to ensure that I had what I officer whose advice and direction I can trust and needed.

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