Charleston County Public Library Board of Trustees Agenda 5:15P.M., April 23, 2020

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Charleston County Public Library Board of Trustees Agenda 5:15p.m., April 23, 2020 | Teleconference

Informational Action 1. Welcome and Freedom of Information, 2 minutes x

2. Public Comment, 2 minutes x

3. Board Comment, 10 minutes x

4. Additions or Corrections to the Agenda, 2 minutes x

5. Approval of Minutes (1/23/20, 1/25/20 Board Retreat), 2 minutes x

6. Executive Director Report, Angela Craig, 5 minutes x

7. Friends of the Library Update, Jeanell Marvin, 5 minutes x

8. Financial Update, 10 minutes x

9. Capital Plan Update, 10 minutes x

10. Committee Reports, 5 minutes x

11. Adjournment x

Board Service: Term ends Dec. 2020: Crosby, Nesbitt, Strother Term ends Dec. 2021: Cameron, Collins, Riley, Strunk Term ends Dec. 2022: Blue, Byko, Rankin Term ends Dec. 2024: Page Agenda Item #5

Board of Trustees Meeting Minutes January 23, 2020

The Charleston County Public Library Board of Trustees met for a regular meeting on Thursday, January 23, 2020 at 5:15pm in the auditorium of the Baxter-Patrick James Island Library located at 1858 South Grimball Road, Charleston, S.C. 29412.

Board members present were Ms. Collins, Ms. Strunk, Mr. Strother, Ms. Crosby, Ms. Blue, Mr. Byko, Ms. Cameron, Ms. Nesbitt, Mr. Page, Mr. Rankin, and Ms. Riley. Staff members present were Angela Craig, Natalie Hauff, Perry Litchfield, Rene Benton, and Amanda Shinn. Also present were Jeanell Marvin of the Friends of the Library, Janette Alexander of Charleston County, Anna Johnson of County Council, and Charlotte Allen of WebsterRogers LLP.

Ms. Collins called the meeting to order and confirmed the media had been informed of the meeting and its agenda according to the Freedom of Information Act.

Public Comment

There was no public comment.

Board Comment

Ms. Nesbitt said this was her first visit to the new Baxter-Patrick James Island Library (BPJI) and she was impressed with both the building and the staff. She was even more excited for the replacement St. Paul’s Hollywood branch.

Ms. Collins said the Board should feel proud to represent their predecessors for their success regarding the referendum, and for having the privilege of watching the referendum come to fruition.

Councilwoman Johnson said she is pleased with the outcome of BPJI and has been a frequent visitor to the branch since it’s opening Ms. Blue congratulated BPJI Branch Manager Mr. Chris Johnston for his hard work transitioning branch staff.

Additions or Corrections to the Agenda

There were no additions or corrections to the agenda.

Approval of Minutes

The minutes were approved as written.

Agenda Item #5

Executive Director’s Update

Ms. Craig introduced and thanked Mr. Marc Belle of County Legal for attending the meeting. She also thanked the Trustees for voting to move the Board meetings to Thursday evenings, allowing her to attend County Council meetings and allowing Councilwoman Johnson to attend CCPL meetings. She said attendance by both parties serves to maintain a positive and informational relationship.

Ms. Craig said she attended a South Carolina Association of Public Library Administrators (SCAPLA) meeting on January 22 where the boycott against the e-book embargo established by Macmillan Publishers was discussed. The boycott will officially end on February 15. Statistics will be collected, such as how much money libraries did not spend on Macmillan products, and be used to demonstration how valuable public libraries are as customers to publishers. Ms. Craig said other publishers have taken note of the public response to Macmillan’s embargo and many have condoned Macmillan’s embargo. Ms. Collins asked if books already purchased from Macmillan prior to the boycott were allowed in the libraries. Ms. Craig said any items already purchased were processed into the system, but no additional books were ordered during the boycott period. Ms. Strunk asked who would be overseeing the collection of statistics. Ms. Craig said Ms. Lisa Aiken, SC State Library Director, will be working with both ALA and PLA to compile the statewide statistics. Mr. Page asked if any libraries in South Carolina were openly opposed to the boycott. Ms. Craig said Greenville County felt Macmillan’s embargo did not damage access to books and allowed libraries to vet whether they wanted to purchase titles. She said Richland County was not opposed to the boycott but did not feel the need to join it. She added there was overwhelming support of the boycott within Charleston County.

Ms. Craig announced she has been asked to provide a presentation to County Council regarding CCPL’s successes on February 20. She will be speaking about successes in 2019 and upcoming goals for 2020.

Ms. Craig spoke about a few upcoming programs she encouraged the Board to attend, including National Book Award Finalists Jericho Brown and Akwaeke Emezi on January 30, and the Anne Rivers Siddons Tribute on February 7.

Friends of the Library Update

Ms. Marvin said the Holiday Book Sale occurred December 6 and 7 at the Mount Pleasant Library. They welcomed nearly 800 visitors and raised $12,000. The first Pop-Up Book Sale of the year will take place at the Wando Mount Pleasant Library on February 29.

Ms. Marvin said the next Black Ink Book Festival will take place in January 2021 instead of the coming fall. The FOL will host quarterly programs to continually connect black authors with the community and keep patrons engaged with the festival. The FOL will sponsor the National Book Award Finalists to be hosted at the Main Library on January 30 with authors Jericho Brown and Akwaeke Emezi to have a moderated discussion on breaking norms in literature.

The FOL held their first Board of Trustees Retreat at the Main Library on January 11. The Board and its five new members met for a half day to evaluate the past year, the FOL mission, and outline a new strategic plan for the coming years. They also established committees for 2020.

Agenda Item #5

Audit Report

Mr. Litchfield introduced Ms. Charlotte Allen, a CPA and a certified fraud examiner with WebsterRogers LLP. He also introduced Mr. Tommy Taylor, Assistant Finance Director at the library who was the primary point of contact with WebsterRogers during the audit.

Ms. Allen thanked the Library for the longstanding partnership with her firm. She explained the process the firm utilizes to maintain independence and objectiveness. She said the Board received a copy of the Letter of Governance which details the respective responsibilities of the auditor and management, an overview of the planned scope and timing of the audit, and significant accounting practices, including policies, estimates and disclosures. Ms. Allen provided a brief review of each section. She apologized for the delay in delivering the audit. She explained the merchandise for the new library branches were bought by the County but ultimately owned by the Library, and the process through which to obtain those financial documents was slow.

Ms. Allen said this was the second year in a row the firm has found no issue with the internal controls of accounting. She explained with the advent of Mr. Taylor, concerns regarding segregation of internal duties has been alleviated. She advised the library to perform regular risk assessments regarding segregation of duties as job titles change and positions are added.

Capital Plan Update

Ms. Lombardozzi said she was pleased with all the positive feedback regarding the new Baxter-Patrick James Island Library. She said the initial schematic design process was performed, explaining many ideas were incorporated to see how much they would cost, and the design came back affordable. The next design meeting is scheduled for January 24. She said CCPL is working with the County to develop a scheduling strategy for closing the branches during renovations.

The R. Keith Summey North Charleston (RKSNC) site has been put on hold by the County. Ms. Lombardozzi said the reason the site is on hold is because the County is looking at options for redeveloping the Shipwatch Square corridor, which is adjacent to the new library site and the existing Cooper River Memorial Library. Ms. Blue asked how long the hold will last before a decision is made. Ms. Lombardozzi said there is no timeline for the site at this time. Mr. Strother asked if there is an estimate in cost for delaying the project. Ms. Lombardozzi said she hopes to have such information soon. Mr. Rankin asked how the hold on the RKSNC site will affect the renovations for the existing North Charleston branches. Ms. Lombardozzi said both her and Ms. Craig felt it would be a disservice to the community to wait for the RKSNC site to be built before renovating Otranto Road and Dorchester Road Libraries. They will move forward with renovation in sequence with the other regional libraries. Ms. Collins asked if the renovation schedule for those two branches could be bumped up. Ms. Lombardozzi said one of the two branches will become a priority, but they will not be closing both branches at the same time to allow maximum library access for patrons.

Ms. Collins asked if a delineation has been made between what will be purchased as part of renovations and what will be purchased as necessary maintenance which the County would be responsible for. Ms. Alexander explained various details of the buildings to be renovated that fall within the scope of library renovations, maintenance upgrades and ADA compliance requirements. Ms. Alexander said she and Ms. Lombardozzi can only work on the areas that fall under renovations. There is a separate maintenance team working on necessary maintenance. 3

Agenda Item #5

Ms. Collins asked if there were requirements regarding inspections. Ms. Alexander said in order to obtain permitting for renovations they are required to perform an environmental assessment. She said they do not expect to find any surprises, but contingencies are in place. Ms. Collins asked if the bookmobile will be present during the renovation closures. Ms. Lombardozzi said the bookmobile will be present.

The Bees Ferry West Ashley site (BFWA) is coming together with window framing and glass installation to begin in the coming week. Installation of mechanical, electrical and plumbing continues. The anticipated date of substantial completion is late April with an opening sometime in Summer 2020. Ms. Lombardozzi provided recent photos of the BFWA site.

The St. Paul’s Hollywood site (STP) is working on finishes as carpeting, light fixture installation and final painting. Furniture will arrive next month. The anticipated date of substantial completion is February 7. Staff will then start prepping the building to receive the opening day collection (ODC). Ms. Lombardozzi said she expects an opening in late March or early April 2020. She provided current photos of the new STP site.

Ms. Lombardozzi said they are currently working on correcting and finalizing items at the Baxter-Patrick James Island Library (BPJI). Ms. Blue asked when the book drop will be added. Ms. Lombardozzi said installation for both BPJI and WMP were supposed to occur a few weeks back, but the weather was not cooperating. Installation should be complete within the next few weeks. Councilwoman Johnson asked when the signage for the portraits of Ms. Baxter and Ms. Patrick were arriving. Ms. Lombardozzi explained there were a handful of areas needing signage. While they have been ordered, but you are put in the back of a queue when another order is placed. She expects the company to produce the remaining BPJI signage when the signage for STP begins since the templates are all the same. Ms. Blue asked when a lower table for the card catalog would arrive. Ms. Lombardozzi said the table, plus a few additional items, have been ordered and there is a 16-week lead time for furniture. She expects the furniture to arrive sometime in April.

Ms. Lombardozzi said she and Ms. Alexander would keep in close contact with the Wando Mount Pleasant Library (WMP) staff for a year after opening. They are working on issues as they come up and addressing issues while they are still under warranty. Ms. Cameron asked if the buzzing noise at WMP has been addressed. Ms. Lombardozzi said she believes the buzzing is coming from the mechanical equipment and the contractors are aware and working on the issue.

The Support Services building is close to finalization. Painting, cabinetry and carpet installation are all underway. The anticipated date of substantial completion is late February with an opening in May. She explained it wouldn’t make sense to move the support staff into the building and expect them to work while the contractors are still working. She also explained the AMH system at the Support Services building is huge and will take three weeks to install, which can only occur after substantial completion. She provided current photos of the Support Services site.

Ms. Blue said some severe weather in December led to flooding on South Grimball Road. She asked if this issue had been investigated. Ms. Lombardozzi said Ms. Alexander and the County evaluated the area to ensure the excess water was not a result of the library site, and thankfully it was not. The bioswale behind the building is working as intended. Ms. Alexander reiterated this, and added the stormwater is an ongoing downstream issue specific to the area, which the County

Agenda Item #5

is aware of. Mr. Byko asked if the community has been updated with this information. Ms. Alexander said she has not received any official inquiries but assured the library would not be held accountable for the issue.

Ms. Alexander said she had no new report to share. The November report showed adjustments to the line item for the existing library renovations using funds that came back from the WMP and BPJI projects. She congratulated Ms. Craig on her NPR interview. She felt Ms. Craig was very professional and made the library sound progressive and forward thinking.

Committee Reports

Mr. Strother said the Finance Committee has approved the minutes from their August 22 and September 24, 2019 meetings. The approved minutes will be sent by email to the Board.

Adjournment

Ms. Blue made a motion to adjourn. The motion passed unanimously, and the meeting was adjourned at 6:25pm.

Respectfully submitted,

Leah Crosby, Secretary

Charleston County Public Library Board of Trustees Annual Board Retreat Saturday, January 25, 2020 | 9am – 4:00pm Baxter-Patrick James Island Library

The CCPL Board of Trustees met for the annual retreat at the time, date, location above.

Board members present were Ms. Collins, Ms. Strunk, Mr. Strother, Ms. Crosby, Ms. Cameron, Mr. Byko, Ms. Riley, Mr. Rankin, Ms. Nesbitt, and Mr. Page. Board member absent was Ms. Blue. Staff members present were Angela Craig, Darlene Jackson, Jim McQueen, Natalie Huff, Renee Stepp, Perry Litchfield, and Toni Pattison. County Council member Anna Johnson was present, and facilitator Cheryl Gould was present.

Ms. Collins personally welcomed everyone and confirmed with the secretary notice of this meeting according to the Freedom of Information Act.

Ms. Craig reviewed CCPL’s 2019 accomplishments and the 2020 Vision.

Mr. Byko made a motion to go into executive session with those present in the room for contractual issues. Ms. Riley seconded, and the motion was passed.

Ms. Nesbit motioned to adjourn executive session. Mr. Page seconded, and the motion passed. Ms. Collins reported that no motions were made during executive session.

Trustees enjoyed the Baxter-Patrick James Island Library’s maker space and history walk.

Mr. Litchfield reviewed the fiscal year 2021 draft budget. Ms. Crosby made a motion to approve the draft budget to be submitted to County Council. Mr. Strother seconded, and the motion was passed.

Ms. Gould facilitated interactive sessions on board members as ambassadors, including communication pathways, working relationships, creating communication agreements, and the library’s story.

The meeting was adjourned at 4:25pm.

Respectfully submitted,

Leah Crosby

Board Service: Term ends Dec. 2020: Crosby, Nesbitt, Strother Term ends Dec. 2021: Cameron, Collins, Riley, Strunk Term ends Dec. 2022: Blue, Byko, Rankin Term ends Dec. 2024: Page Agenda Items #6, #7, #8

Item #6: Angela Craig will provide an Executive Director’s Update.

Item #7: Jeanell Marvin will provide a Friends of the Library update.

Item #8: Toni Lombardozzi and Janette Alexander will provide a Capital Plan update.

Agenda Item #6

April 17, 2020

Dear Trustees-

I hope you are well and safe during this time of sheltering at home. I want to express my gratitude for your continued support and patience as we evaluate and adjust our operations to help mitigate the spread of COVID-19 during this unprecedented time. It is our mission to serve the Charleston County community, especially during times of need, and right now our services are needed more than ever. We have been closed to the public since March 16th but our commitment to our patrons remains as strong as ever.

I must first compliment our wonderful CCPL team as they have risen to the challenges of our current reality and proven to be as resilient and talented in a virtual setting as they are in person. They are problem solvers and leaders, and they are committed to serving their public. We are blessed with a talented and devoted group of people.

This last month is best summed up in the words of Devon Andrews, our Manager of Community Engagement, who wrote:

“With all the uncertainty surrounding the abrupt changes resulting from COVID-19, staff were able to turn on a dime and immediately begin producing amazing content for our patrons at home. We quickly navigated the logistics of putting together a daily storytime to keep children and parents engaged with activities surrounding school readiness, and soon began offering book talks, read-alouds, STEM activities, and cooking lessons for older kids. We put together Spring Reading challenges for kids, teens, and adults to keep them busy and motivated to explore our digital collections, scavenger hunts to encourage them to utilize our databases, and a series on journaling to help patrons document this once in a lifetime experience, and to provide an outlet for the fear and uncertainty they are facing. We produced virtual programs on Tai Chi, yoga, and mediation, and created a list of resources for patrons experiencing hardship as a result of COVID-19 with information on where to find food, help with unemployment, and more.”

In this report you the Trustees will find:

• Programming and Services Update • Financial Update • Facilities and Support Update • Building Project Update

Agenda Item #6

Programming and Services Update:

• Closure to the public on March 16th. • Pivoted to a completely digital platform within three days. • Creation of our temporary eCard, which has over one thousand users • By March 23rd, the majority of staff were teleworking from home. • Teleref services launched on Monday April 6, 2020. This service is being Coordinated by John Walden, Associate Director of the East District. o Telephone service was a basic service offered by CCPL in our pre-coronavirus world. By reestablishing this service, we were able to provide a way for our library users in Charleston County without Internet service to connect with the library for information. o Calls made to the Telephone Center at 843-805-6930 are sent to a special email account accessible by the Teleref teams. Each team member was given a cell phone and a laptop with Workflows to return calls. They stayed connected using the Teams App. Most calls were returned within 20 minutes. In week one they had received 91 calls, 153 questions needing general information such as their library card accounts and 90 research questions. • We have opted to keep our Wi-Fi on in our buildings from 10am to 7pm. CCPL was featured by ALA’s I Love Libraries blog as a Best Practice. • Since the closure, our weekly reach on Facebook has multiplied by 18 times. The week of April 6- 12, CCPL’s Facebook page reached more than 137,000 people. Our video content was watched more than 23,000 times- 14,000 of those views for our storytimes alone. • The Library is also providing in-depth recommended reading lists and reviews and is working to highlight programming around workforce development. • CCPL launched virtual programming on its website and social media platforms shortly after the closure of the branches. By the second week of closure, CCPL was offering a daily storytime on weekdays, and began hosting more video programs which have led to thousands of views. This includes a series on journaling, YA read-alouds, Spring Reading BINGO challenges for children, teen and adults, yoga and meditation, tech programs highlighting our databases like Libby, teen escape room challenges, storytime training for parents encouraging pre-literacy activities, cooking programs and much more. • Library staff continue to participate in professional development and to create content for our digital platforms.

Financial Update Current Summary

Through the end of March 2020, the Library’s General Fund had an estimated surplus of revenues over expenditures of approximately $1,900,000. This resulted in approximately $4,700,000 of spendable fund balance. One month of budgeted expenditures equal $2,140,820 which is less than half of available fund balance. Actual expenditures for fiscal year 2020 have averaged $1,890,000. Therefore, at current spending rates CCPL has over two months of funding on hand even if no additional funding was received. Maintenance of the current funding level from the County is expected to continue

Agenda Item #6

through the end of the fiscal year. The Library should be sound financially for the next several months. No significant unusual expenditures are expected to be incurred through the end of the fiscal year. Any additional spending has been more than offset by savings in supplies and programming costs.

Fiscal Year Projection

At the end of June 2020, the Library currently projects that revenues will exceed expenditures by approximately $625,000. This will result in a spendable fund balance of $3,400,000. One month of budgeted expenditures for fiscal year 2021 is approximately $2,400,000.

Revenues

Revenues are projected to be over budget. Shortfalls in copier/printer and fines and fees are offset by State Aid actual exceeding budget and other revenues.

Expenditures

The projected surplus is primarily driven by savings associated with the construction schedules of new library locations. This has affected most expenditure categories with the most significant savings in personnel costs and purchasing for the library’s collection. While spending on collections has shifted to more expensive electronic materials, this is offset by savings from print materials and delayed spending on new locations.

Facilities and Support Update

• Cleaning contractor has done, or is in the process of doing, a thorough cleaning and disinfection of all library buildings during the closure. • Facilities maintenance team has continued to perform maintenance and repairs. • Route delivery team has been present at Main Library to receive deliveries and collect mail. • New furniture was delivered and installed in Main Library auditorium; most old furniture was repurposed and delivered to other locations by route delivery team. IT Services

• Pivoted to focus on ensuring accessibility of CCPL’s digital services, maintaining reliable Internet connectivity within communities, and supporting the ability for staff to work from anywhere while continuing to provide assistance to patrons over a broad range of contact methods, such as chat, email, and telephone. • Continued to advocate development opportunities in, and assist with the use of, technologies (e.g., Microsoft Teams, Skype) that can keep CCPL teams and peers in more interactive, meaningful, communication with each other and the public while working remotely. • Continued to work at Support Services building during closure; network and new Internet circuit are both up. LCATS

• Increased purchases of digital materials to meet demand during closure; shortened wait times by reducing copies-to-holds ratio from 1:5 to 1:3.

Agenda Item #6

• Temporarily increased numbers of checkouts and holds allowed for digital materials, also to meet demand. • Selection and acquisitions teams have continued to select and order physical materials during the closure, for delivery once we reopen. • Staff are researching best practices and developing a plan to disinfect materials returned after we reopen.

Building Project Update:

RKSNC

• Master Plan design work for Shipwatch Corridor still in progress. • The State supports removal of the two 1970’s “wing” additions from the existing Cooper River building, but the original 1940’s building must be kept. The plan is to integrate it into the new library as additional square footage, which would bring the building size closer to 20,000SF (more in line with BPJI or BFWA). • Since the existing Cooper River would need to be closed for renovation before opening the new facility, the County agrees that we need to find a temporary library space in the immediate area to serve our patrons during that time.

Bees Ferry West Ashley

• Work continues despite coronavirus. • Finish work and painting are underway. • One subcontractor, responsible for AV installation, is not working at this time. Steelcase (furniture manufacturer) has shut down factory operations, so there will be a delay in receiving furniture. • Kahn’s goal is to still meet late April for substantial completion, however that may look a little different than what it has been at other sites. For example, we may issue “substantial completion” knowing that the AV work still needs to be finalized.

St. Paul’s Hollywood

• Certificate of occupancy received March 13, 2020. • Kahn’s team is finishing up minor punch list items, should complete by end of April. • CCPL staff were preparing the building for opening when we shifted to work-from-home operations. Some IT, signage, and final shelving work remains, among other small misc. tasks.

James Island + Wando Mt. Pleasant

• County working through closeout process on both projects.

Administrative Services Building

• Temporary certificate of occupancy issued March 16, 2020. • AMH installation underway (began April 7, 2020). Most of this work will be completed over the next week or so, but there is a portion that requires an additional on-site visit from a tech based

Agenda Item #6

in Las Vegas. Once travel operations resume, this work, along with training CCPL staff, will commence. • Brantley Construction working on punch list. • FZ (County’s low voltage subcontractor) working on finalizing data installation. • CCPL IT staff were in the process of preparing server equipment when we shifted to work-from- home operations.

Regional Renovations

• Continuing with design work. Held a couple of virtual meeting since work-from-home and progress continues very well. • Hope to have design work finalized in June, if schedule holds.

Thank you for your support, and I look forward to our teleconference call on Thursday, April 23rd at 5:15 pm. All the best and please stay safe.

Angela Craig

Executive Director

Charleston County Public Library

Project Update Prepared by Toni Lombardozzi, CCPL Project Manager

Library Board of Trustees Update – April, 2020 April, 2020 Page 2

Location Updates

Regional Library Renovations

 Continuing Design Development work  Zoom meetings with Design Team  Zoom meetings with CCPL staff  If schedule holds, could potentially wrap up design work early summer April, 2020 Page 3

Location Updates

R. Keith Summey North Charleston (RKSNC)

 Master Plan design work for Shipwatch Corridor still in progress April, 2020 Page 4

Location Updates

Bees Ferry West Ashley (BFWA)

 Coronavirus is impacting labor and materials, but work continues  Site work nearing completion  Flooring installation underway  Finish work underway  Anticipated Milestones – Very tentative at this time  Substantial Completion: May 2020  Opening: Summer 2020 April, 2020 Page 5

Location Updates

St. Paul’s Hollywood (SPH)

 Contractors finishing up punch list items  CCPL staff will need to re-mobilize and finish items such as technology installation, preparation of Creative Studio, and collection signage once operations return  Ribbon Cutting/Grand Opening planned for March 28 has been postponed with a new date TBA April, 2020 Page 6

Location Updates

Baxter - Patrick James Island (BPJI)

 Working through correcting/finalizing some items

Wando Mount Pleasant (WMP)

 Ongoing attention to warranty items  County working through closeout process April, 2020 Page 7

Location Updates

Support Services (SS)

 Temporary Certificate of Occupancy issued March 16  Contractor working through punch list items  AMH installation complete to date; remaining items to be installed once travel restrictions are lifted  Furniture installation in progress; some products delayed due to coronavirus  Anticipated Milestones – Very tentative at this time  Final Completion: April 2020  Move-in/Opening: June 2020 April, 2020 Page 8

Support Services (SS)

AMH System April, 2020 Page 9

Timeline Summary April 2020 May 2020 Summer 2020

• SS Final • BFWA • SS Open* Completion Substantial • SPH Open Completion • BFWA Open

*Pending coordination with opening of St. Paul’s Hollywood and BFWA NOTE: All dates are very tentative given the fluidity of the current work situation April, 2020 Page 10

Financial Status – Previous Reports Project Title Status Total Project Title Status Total Bees Ferry West Ashley Baseline* 14,441,665 Bees Ferry West Ashley Baseline* 14,441,665 Actual/Projected CWE 14,567,174 Actual/Projected CWE 14,567,174 Baxter – Patrick James Island Baseline* 13,131,000 Baxter – Patrick James Island Baseline* 13,131,000 Actual/Projected CWE 11,953,344 Actual/Projected CWE 11,953,344 Wando Mount Pleasant Baseline* 26,135,000 Wando Mount Pleasant Baseline* 26,135,000 Actual/Projected CWE 20,221,226 Actual/Projected CWE 20,221,226 R. Keith Summey N. CHS Baseline* 10,673,609 R. Keith Summey N. CHS Baseline* 10,673,609 Actual/Projected CWE 11,921,528 Actual/Projected CWE 11,921,528 St. Paul’s Hollywood Baseline* 10,946,000 St. Paul’s Hollywood Baseline* 10,946,000 Actual/Projected CWE 11,554,500 Actual/Projected CWE 11,554,500 Support Services Baseline* 7,669,549 Support Services Baseline* 7,669,549 Actual/Projected CWE 8,603,517 Actual/Projected CWE 8,603,517 Existing Library Upgrades Baseline* 25,503,177 Existing Library Upgrades Baseline* 25,503,177 Actual/Projected CWE 29,652,428 Actual/Projected CWE 29,652,428 LIBRARY TOTAL Baseline* 108,500,000 LIBRARY TOTAL Baseline* 108,500,000 CWE 108,473,717 CWE 108,473,717 Figures as of November, 2019 Figures as of January, 2020 P U B L I S H E D : A P R I L 1 6 , 2 0 2 0 MEDIA REPORT An Overview of Media Coverage March 2020 SUMMARY: MEDIA COVERAGE

Charleston County Public Library was featured on television news, online/print publications and social media shares during March 2020. Covered topics related mostly to the COVID-19 pandemic and featured updates on branch closures, launch of the new e-Card, expansion of public Wi-Fi, and more. Media Exposure

*A full listing and details on the media coverage including links and estimated reach are included as an addendum to this report.

**Due to limitations with our statistics provider, TV/Radio statistics do not include broadcast segments on Live 5 News (WCSC).

C C P L M e d i a R e p o r t 0 2 M A R C H 2 0 2 0 Media Reach

Potential Ad Value of Media Exposure

*Due to limitations with our statistics provider, TV/Radio statistics do not include broadcast segments on Live 5 News (WCSC).

C C P L M e d i a R e p o r t 0 3 M A R C H 2 0 2 0 Media Coverage March 2020

Date Headline URL Source Reach AVE Media Type https://abcnews4.com/new Read Across America Week s/local/read-across-america- 02-Mar-2020 03:02AM Events week-events ABC News 4 330470 3056.85 Print/Online Pubs

02-Mar-2020 04:35AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 867 8.02 TV/Radio

02-Mar-2020 05:18AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 65 0.6 TV/Radio

02-Mar-2020 06:19AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 13 0.12 TV/Radio

https://crbjbizwire.com/gib bes-museum-of-art- Gibbes Museum of Art Partners partners-with-charleston- with Charleston County Public county-public-library-to- Library To Offer Free Admission offer-free-admission-for- 02-Mar-2020 06:23PM for Local Families local-families/ CRBJ Biz Wire 1295 11.98 Print/Online Pubs

02-Mar-2020 06:32AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 7 0.06 TV/Radio

02-Mar-2020 06:41PM FOX 24 News at 6.30 Clip available upon request. WTAT-CHS (FOX) 7011 64.85 TV/Radio

04-Mar-2020 11:09PM ABC News 4 @ 11 Clip available upon request. WCIV-CHS (ABC) 1179 10.91 TV/Radio https://www.postandcourie r.com/news/several- charleston-area-roads- closed-due-to-flooding- libraries- Several Charleston area roads animal/article_9821eff4- closed due to flooding; libraries, 5f0c-11ea-801f- 05-Mar-2020 01:30PM animal shelter shut doors 8f58b1011c87.html The Post and Courier 922347 8531.71 Print/Online Pubs https://www.postandcourie r.com/news/rain-that- flooded-charleston-streets- led-to-closures-expected- Rain that flooded Charleston to/article_9821eff4-5f0c- streets, led to closures expected 11ea-801f- 05-Mar-2020 01:30PM to clear Thursday night 8f58b1011c87.html The Post and Courier 922347 8531.71 Print/Online Pubs

https://abcnews4.com/new Charleston County libraries s/local/west-ashley-library- close early Thursday due to closing-early-thursday-due- 05-Mar-2020 01:32PM flooding to-flooding ABC News 4 330470 3056.85 Print/Online Pubs

06-Mar-2020 04:05PM News 2 at 4PM Clip available upon request. WCBD-CHS (NBC) 7258 67.14 TV/Radio

https://abcnews4.com/new s/local/ccpl-lowcountry- CCPL, Lowcountry Food Bank food-bank-providing-after- providing after-school snacks to school-snacks-to-fight-child- 09-Mar-2020 04:06PM fight child hunger hunger ABC News 4 330470 3056.85 Print/Online Pubs

09-Mar-2020 06:14PM ABC News 4 @ 6 Clip available upon request. WCIV-CHS (ABC) 2085 19.29 TV/Radio

10-Mar-2020 06:05PM News 2 at 6PM Clip available upon request. WCBD-CHS (NBC) 28456 263.22 TV/Radio

10-Mar-2020 11:07PM News 2 at 11PM Clip available upon request. WCBD-CHS (NBC) 26015 240.64 TV/Radio

https://www.postandcourie r.com/news/charleston- county-library-leaders- pause-renovation-plans-at- west- Charleston County, library ashley/article_34828560- leaders 'pause' renovation 6305-11ea-9679- 12-Mar-2020 01:45PM plans at West Ashley Library eb0ff0f64fcc.html The Post and Courier 922347 8531.71 Print/Online Pubs https://www.charlestonchr onicle.net/2020/03/12/char Charleston County Public leston-county-public-library- Library Takes Precautions takes-precautions-against- Against Spread of Coronavirus spread-of-coronavirus-co- The Charleston 12-Mar-2020 02:42PM (CO-VID) vid/ Chronicle 23610 218.39 Print/Online Pubs

https://www.postandcourie r.com/health/covid19/a- running-list-of-charleston- events-canceled-and- attractions- A running list of Charleston closed/article_a393436e- events canceled and attractions 6494-11ea-8b53- 12-Mar-2020 04:00PM closed due to coronavirus d3937e1b0fb0.html The Post and Courier 1162741 10755.35 Print/Online Pubs

http://www.blacknewsport Charleston County Public al.com/charleston-county- Library Takes Precautions public-library-takes- Against Spread of Coronavirus precautions-against-spread- 12-Mar-2020 06:43PM (CO-VID) of-coronavirus-co-vid Black News Portal 237 2.19 Print/Online Pubs

https://www.live5news.co Charleston County Public m/2020/03/16/charleston- Library closes all branches in county-public-library-closes- prevention effort against all-branches-prevention- 15-Mar-2020 08:11PM Coronavirus effort-against-coronavirus/ Live5News.com 687007 6354.81 Print/Online Pubs

https://www.moultrienews. com/coronavirus/ccpl- closes-all-library-branches- in-prevention-effort-to- CCPL closes all library branches fight/article_b62f4c1a-671f- in prevention effort to fight 11ea-bea5- 15-Mar-2020 09:00PM against spread of coronavirus 479c81be39e2.html The Moultrie News 43371 401.18 Print/Online Pubs https://chstoday.6amcity.co Supporting local bookstores in m/support-local-bookstores- 17-Mar-2020 02:05AM Charleston, SC | CHStoday charleston-sc/ CHStoday 21719 200.9 Print/Online Pubs https://www.moultrienews. com/coronavirus/ccpl- closing-all-book-drops- starting-march-at-p- m/article_9929002e-692d- CCPL closing all book drops 11ea-80b6- 18-Mar-2020 11:31AM starting March 20 at 5 p.m. a7064e01015a.html The Moultrie News 43371 401.18 Print/Online Pubs https://www.moultrienews. com/coronavirus/ccpl- closing-all-book-drops- starting-friday-at-p- m/article_9929002e-692d- CCPL closing all book drops 11ea-80b6- 18-Mar-2020 11:31AM starting Friday at 5 p.m. a7064e01015a.html The Moultrie News 43371 401.18 Print/Online Pubs https://www.postandcourie r.com/charleston_scene/ch arleston-county-public- library-offering-free-e-cards- expanding- Charleston County Public digital/article_b814fbc0- Library offering free e-cards, 6a0c-11ea-9b21- 19-Mar-2020 02:30PM expanding digital resources 873e64e19ab6.html The Post and Courier 1162741 10755.35 Print/Online Pubs

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http://www.blacknewsport Charleston County Public al.com/charleston-county- Library Modifies Temporary public-library-modifies- 20-Mar-2020 01:03PM Closure Period temporary-closure-period Black News Portal 237 2.19 Print/Online Pubs

20-Mar-2020 05:33AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 1038 9.6 TV/Radio

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20-Mar-2020 08:36AM FOX 24 Morning News at 7 Clip available upon request. WTAT-CHS (FOX) 5065 46.85 TV/Radio https://www.postandcourie r.com/health/covid19/sc- public-health-officials- announce-new-coronavirus- cases- SC public health officials deaths/article_b2e86018- announce 45 new coronavirus 6a9f-11ea-8df9- 20-Mar-2020 09:10AM cases, 2 deaths ab6b00cf0ff9.html The Post and Courier 1162741 10755.35 Print/Online Pubs https://www.postandcourie r.com/health/covid19/rope r-healthcare-identifies-new- coronavirus-case-bringing- total-sc- Roper healthcare identifies new cases/article_b2e86018- coronavirus case, bringing total 6a9f-11ea-8df9- 20-Mar-2020 09:10AM SC cases to 82 ab6b00cf0ff9.html The Post and Courier 1162741 10755.35 Print/Online Pubs

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https://www.postandcourie r.com/health/covid19/sc- public-health-officials- announce-new-coronavirus- cases-bringing- SC public health officials state/article_b2e86018- announce 45 new coronavirus 6a9f-11ea-8df9- 20-Mar-2020 09:10AM cases bringing state total to 125 ab6b00cf0ff9.html The Post and Courier 1162741 10755.35 Print/Online Pubs https://www.postandcourie r.com/health/covid19/with- coronavirus-cases-in-sc- charleston-library-extends- closures- With 80 coronavirus cases in SC, indefinitely/article_b2e860 Charleston library extends 18-6a9f-11ea-8df9- 20-Mar-2020 09:10AM closures indefinitely ab6b00cf0ff9.html The Post and Courier 1162741 10755.35 Print/Online Pubs https://abcnews4.com/new s/local/charleston-co-public- Charleston Co. Public Libraries libraries-closed-until- 20-Mar-2020 09:43AM closed until further notice further-notice ABC News 4 330470 3056.85 Print/Online Pubs

https://www.moultrienews. com/coronavirus/ccpl- modifies-temporary-closure- period/article_f8cdea7c- CCPL modifies temporary 6ab2-11ea-b46d- 20-Mar-2020 09:59AM closure period 67a6e3c375f1.html The Moultrie News 43371 401.18 Print/Online Pubs

https://www.charlestonchr onicle.net/2020/03/20/char Charleston County Public leston-county-public-library- Library Modifies Temporary modifies-temporary-closure-The Charleston 20-Mar-2020 12:42PM Closure Period period/ Chronicle 23610 218.39 Print/Online Pubs

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23-Mar-2020 06:16AM News 2 Today Clip available upon request. WCBD-CHS (NBC) 15083 139.52 TV/Radio https://www.moultrienews. com/community-news/ccpl- offers-free-wi-fi-outside-of- library-buildings- CCPL offers free Wi-Fi outside for/article_764e4418-6d0d- of library buildings for public 11ea-8068- 23-Mar-2020 09:51AM use 7fe236782f54.html The Moultrie News 43371 401.18 Print/Online Pubs https://www.live5news.co m/2020/03/23/charleston- Charleston County Public county-public-library- Library to provide free wi-fi in provide-free-wi-fi-its- 23-Mar-2020 10:55AM its parking lots parking-lots/ Live5News.com 687007 6354.81 Print/Online Pubs

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https://www.charlestonchr onicle.net/2020/03/25/ccpl- CCPL Offers Free Wi-Fi Outside offers-free-wi-fi-outside-of- of Library Buildings for Public library-buildings-for-public- The Charleston 25-Mar-2020 03:41PM Use use/ Chronicle 23610 218.39 Print/Online Pubs https://www.postandcourie r.com/news/test-your- knowledge-of-sc-business- and-new-alcohol- Test your knowledge of SC sales/article_1c727644- business and new alcohol sales 6f83-11ea-aad9- 26-Mar-2020 01:30PM laws with this week's news quiz 6f90a29c47a4.html The Post and Courier 1162741 10755.35 Print/Online Pubs E C I F F O

S N O I T E A H C I T

N Y U B

M D M E O R C

A L P P E C R P C

T W E B T R A F F I C 0 R 2 ' O

R R E P O R T P A E ANALYTICS DATA FOR CCPL.ORG PROPERTIES R M PAGE 1 CCPL.ORG - MARCH 1-31 AT A GLANCE

TOTAL PAGEVIEWS UNIQUE VISITORS 1.02M 152.5K Visits: 177,266 Avg. Time: 5:08 Pages/Visit: 6.7 Bounce: 29.08%

Previous Month Previous Year 26.333% 44.724%

Halfway through the month, all CCPL branches were shut down to help stop the spread of coronavirus. That meant everyone working to transition in-person programs to a virtual format, and then find a way to showcase all of those programs, as well as all the other digital offerings under the CCPL roof.

It took two days to develop a social strategy and schedule to draw in our patrons and keep them engaged and informed even though they did not have access to the physical buildings. It took three days to collect more than a week's worth of daily storytimes. And it took a week for months and months of constant digital content to start rolling in. The CCPL digital communications team now has content for almost every hour of the day between 8am and 11pm, and the result has meant a surge in engagement that's created more than a thousand new card-holders and tens of thousands of digital checkouts in just a month.

CCPL has led the way in the state and across the Southeast and is now allowing other systems in to take and post content. CCPL.ORG - MARCH 1-31 PAGE 2

TRAFFIC SHMoAbRileE 25.6%

Desktop 74.4%

CHANNELS 75 Direct: 72.09% Email: 2.89 Social: 1.55 50 Referral: 0.44 Search: 23.03

0 Direct Email Social Referral Search

WEB CONTENT 2 4 6 0 0 0 0

C C P L . O R

G 53.27% C A T A L

O 36.61% G E Z P

R 9.79% O X Y

L 0.33% I N K PAGE 3 CCPL.ORG - MARCH 1-31 FY2020 4Q2019 COMPARISON 2019 3.25M APRIL: 998,272 MAY: 927,352 JUNE: 1,323,433 3Q2019 COMPARISON 20203.07M 20192.95M JANUARY: 1,237,317 JANUARY: 765,034 FEBRUARY: 808,929 FEBRUARY: 824,312 MARCH: 1,021,945 MARCH: 706,134 2Q2019 COMPARISON 2019 2.99M 2018 1.79M

OCTOBER: 1,030,044 OCTOBER: 762,008 NOVEMBER: 1,136,621 NOVEMBER: 540,927 DECEMBER: 829,277 DECEMBER: 495,736 1Q2019 COMPARISON 2019 3.75M 2018 1.93M

JULY: 1,302,678 JULY: 903,467 AUGUST: 1,264,957 AUGUST: 556,496 SEPTEMBER: 1,181,798 SEPTEMBER: 472,886 CCPL.ORG - MARCH 1-31 PAGE 4

SOCIAL MEDIA

SOCIAL REFERRALS Yelp Twitter 1.5% 10.1%

Facebook 87.4%

FACEBOOK TWITTER INSTAGRAM 11,037 3,640 3,130

GAIN: 549 GAIN: 37 GAIN: 147 % GAIN: 5.234 % GAIN: 1.42 % GAIN: 3.56 FYTD GAIN: 2,055 FYTD GAIN: 408 YTD GAIN: 867

TRAFFIC FROM SOCIAL MEDIA

COMPARISON FEBRUARY 2020: 0.69% 1.60% MARCH 2019: 2.35% February 2020 Circulation PC Use Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 170,849 182,904 -6.59% Main 33,174 35,588 -6.78% Main 4,570 3,678 24.25% 2,3 2,3 2,3 Baxter-Patrick 129,873 111,250 16.74% Baxter-Patrick 9,822 9,166 7.16% Baxter-Patrick 1,076 652 65.03% Bookmobile 11,698 12,200 -4.11% Bookmobile n/a n/a n/a Bookmobile 118 86 37.21% CRM 38,268 48,948 -21.82% CRM 18,601 18,854 -1.34% CRM 534 540 -1.11% Dart 28,154 14,130 99.25% Dart 11,069 10,108 9.51% Dart 243 163 49.08% Dorchester Road 59,706 61,335 -2.66% Dorchester Road 17,345 18,670 -7.10% Dorchester Road 1,009 991 1.82% Edisto 5,801 4,852 19.56% Edisto 598 548 9.12% Edisto 69 67 2.99% Folly 9,438 9,830 -3.99% Folly 876 874 0.23% Folly 62 94 -34.04% John's Island 102,772 96,772 6.20% John's Island 13,848 14,985 -7.59% John's Island 866 765 13.20% McClellanville 12,235 4,285 185.53% McClellanville 1,432 1,745 -17.94% McClellanville 83 56 48.21% Mt. Pleasant 235,742 338,699 -30.40% Mt. Pleasant 12,743 16,234 -21.50% Mt. Pleasant 1,356 2,165 -37.37% Otranto Road 88,445 84,572 4.58% Otranto Road 21,768 22,106 -1.53% Otranto Road 877 903 -2.88% Poe 13,880 13,681 1.45% Poe 499 724 -31.08% Poe 122 134 -8.96% St. Andrews 202,675 219,398 -7.62% St. Andrews 23,974 24,959 -3.95% St. Andrews 1,362 1,403 -2.92% St. Pauls 11,107 13,859 -19.86% St. Pauls 2,436 2,377 2.48% St. Pauls 160 116 37.93% Village 16,709 17,283 -3.32% Village 1,271 979 29.83% Village 86 86 0.00% West Ashley 73,938 56,654 30.51% West Ashley 7,183 7,468 -3.82% West Ashley 602 635 -5.20% Wando1 262,151 n/a n/a Wando1 10,823 n/a n/a Wando1 3,600 n/a n/a Total Downloads 538,587 441,698 21.94% Wifi USE 297,010 206,982 43.50% TOTALS 16,795 12,534 34.00% TOTAL 2,012,028 1,732,350 16.14% TOTALS 484,472 392,367 23.47% Patrons Active Within Last 3 Years 139,265

User Visits Reference Out-of-County Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 185,505 195,450 -5.09% Main 76,641 83,360 -8.06% Main 28 38 -26.32% 2,3 2,3 2,3 Baxter-Patrick 66,317 69,096 -4.02% Baxter-Patrick 26,810 24,994 7.27% Baxter-Patrick 0 0 0.00% Bookmobile 6,442 7,833 -17.76% Bookmobile 2,050 1,293 58.55% Bookmobile 0 0 0.00% CRM 59,760 62,310 -4.09% CRM 13,991 13,893 0.71% CRM 0 3 -100.00% Dart 36,318 23,499 54.55% Dart 3,052 4,878 -37.43% Dart 0 0 0.00% Dorchester Road 56,253 56,904 -1.14% Dorchester Road 13,791 15,729 -12.32% Dorchester Road 20 22 -9.09% Edisto 4,555 2,571 77.17% Edisto 8,537 5,034 69.59% Edisto 2 0 200.00% Folly 7,020 9,013 -22.11% Folly 4,343 5,349 -18.81% Folly 0 0 0.00% John's Island 76,095 79,586 -4.39% John's Island 30,048 35,425 -15.18% John's Island 3 1 200.00% McClellanville 10,063 8,368 20.26% McClellanville 2,850 2,606 9.36% McClellanville 0 1 -100.00% Mt. Pleasant 111,076 145,183 -23.49% Mt. Pleasant 31,436 44,324 -29.08% Mt. Pleasant 14 11 27.27% Otranto Road 83,831 81,320 3.09% Otranto Road 19,083 18,447 3.45% Otranto Road 12 15 -20.00% Poe 7,680 7,275 5.57% Poe 918 1,005 -8.66% Poe 0 1 -100.00% St. Andrews 139,463 125,493 11.13% St. Andrews 56,783 43,522 30.47% St. Andrews 1 0 100.00% St. Pauls 6,736 7,720 -12.75% St. Pauls 3,070 5,657 -45.73% St. Pauls 0 0 0.00% Village 15,446 12,183 26.78% Village 5,443 6,730 -19.12% Village 0 0 0.00% West Ashley 61,308 54,360 12.78% West Ashley 37,160 24,195 53.59% West Ashley 1 1 0.00% Wando1 149,651 n/a n/a Wando1 50,517 n/a n/a Wando1 27 n/a n/a TOTALS 1,083,519 948,164 14.28% TOTALS 386,523 336,441 14.89% TOTALS 108 93 16.13%

1 Wando Mount Pleasant opened June 10, 2019. 2 James Island Library on Camp Road closed Sept. 28, 2019 in preparation for the replacement Baxter-Patrick James Island Library, resulting in decreased statistical data. 3 Baxter-Patrick James Island opened November 2, 2019. Programming YTD Programs by Age Current Previous 2000 Main YTD Total YTD Total % change # of Programs 694 924 -24.89% 1500 Attendance 24,766 35,425 -30.09% Bookmobile 1000 # of Programs 1 1 0.00% Attendance 18 50 -64.00% 500 CRM # of Programs 146 129 13.18% 0 Attendance 2,824 3,816 -26.00% Birth-4 5-11 12-18 Adult Dart # of Programs 245 193 26.94% February Items Borrowed Attendance 2,915 4,451 -34.51% 11,638 Dorchester Road # of Programs 373 302 23.51% Attendance 3,159 8,877 -64.41% 59,917 Edisto # of Programs 67 47 42.55% 62,860 Attendance 621 293 111.95% Folly # of Programs 58 101 -42.57% Attendance 1,049 3,676 -71.46% Baxter-Patrick2,3 42,001 # of Programs 291 199 46.23% Adult Print Adult Non-Print Juvenile Print Juvenile Non-Print Attendance 7,294 11,799 -38.18% John's Island February Circulation by Branch # of Programs 295 400 -26.25% BOOKMOBILE 884 Attendance 5,608 10,154 -44.77% CRM 5,452 McClellanville DART 3,584 # of Programs 75 43 74.42% DORCHESTER 7,029 Attendance 1,121 1,523 -26.40% EDISTO 619 FOLLY Mt. Pleasant 1,054 JAMES ISLAND 20,935 # of Programs 308 345 -10.72% JOHNS ISLAND 11,912 Attendance 8,705 17,205 -49.40% MAIN 19,416 Otranto Road MCCLELLANVILLE 262 # of Programs 297 345 -13.91% MT. PLEASANT 27,284 Attendance 4,561 15,777 -71.09% OTRANTO 10,383 Poe POE 1,761 # of Programs 303 381 -20.47% ST. ANDREWS 24,941 Attendance 4,289 5,448 -21.27% ST. PAUL'S 1,157 St. Andrews/Hurd VILLAGE 1,947 # of Programs 316 377 -16.18% WEST ASHLEY 7,801 Attendance 8,726 10,886 -19.84% WANDO 29,995 St. Pauls 0 10,000 20,000 30,000 40,000 # of Programs 73 69 5.80% Attendance 146 1,937 -92.46% YTD eBranch Circulation Village 13,070 # of Programs 75 70 7.14% 40,077 Attendance 615 759 -18.97% West Ashley # of Programs 196 145 35.17% 208,263 Attendance 6,349 4,440 43.00% Wando1 # of Programs 772 n/a n/a Attendance 19,733 n/a n/a TOTALS4 277,177 # of Programs 4,585 4,071 12.63% Attendance 102,499 136,516 -24.92% E-Books Electronic Audio Electronic Periodicals Electronic Video 1 Wando Mount Pleasant opened June 10, 2019. 2 James Island on Camp Road closed Sept. 28, 2019. 3 Baxter-Patrick James Island opened November 2, 2019. 4 Attendance decreased due to change in recording outreach statistics. March 2020 Circulation PC Use Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 183,057 204,627 -10.54% Main 35,167 39,851 -11.75% Main 4,852 4,107 18.14% 2,3 2,3 2,3 Baxter-Patrick 141,446 124,301 13.79% Baxter-Patrick 10,559 10,498 0.58% Baxter-Patrick 1,130 713 58.49% Bookmobile 12,325 14,042 -12.23% Bookmobile n/a n/a n/a Bookmobile 125 162 -22.84% CRM 40,521 54,720 -25.95% CRM 19,695 21,405 -7.99% CRM 553 587 -5.79% Dart 30,115 16,477 82.77% Dart 11,562 11,517 0.39% Dart 250 188 32.98% Dorchester Road 63,047 68,080 -7.39% Dorchester Road 18,393 21,017 -12.49% Dorchester Road 1,055 1,072 -1.59% Edisto 6,193 5,451 13.61% Edisto 633 618 2.43% Edisto 73 75 -2.67% Folly 10,032 11,007 -8.86% Folly 947 983 -3.66% Folly 62 102 -39.22% John's Island 109,220 108,558 0.61% John's Island 14,609 17,003 -14.08% John's Island 900 849 6.01% McClellanville 12,444 4,900 153.96% McClellanville 1,515 1,959 -22.66% McClellanville 83 58 43.10% Mt. Pleasant 251,585 379,749 -33.75% Mt. Pleasant 13,512 18,284 -26.10% Mt. Pleasant 1,406 2,372 -40.73% Otranto Road 94,106 94,183 -0.08% Otranto Road 23,137 25,084 -7.76% Otranto Road 910 1,003 -9.27% Poe 14,730 15,226 -3.26% Poe 535 786 -31.93% Poe 122 141 -13.48% St. Andrews 216,023 245,366 -11.96% St. Andrews 25,369 28,174 -9.96% St. Andrews 1,415 1,537 -7.94% St. Pauls 11,914 15,502 -23.15% St. Pauls 2,575 2,632 -2.17% St. Pauls 164 131 25.19% Village 17,704 19,332 -8.42% Village 1,340 1,101 21.71% Village 93 97 -4.12% West Ashley 78,127 63,990 22.09% West Ashley 7,539 8,467 -10.96% West Ashley 621 707 -12.16% 1 1 1 Wando 277,485 n/a n/a Wando 11,357 n/a n/a Wando 3,685 n/a n/a Total Downloads 617,198 503,000 22.70% Wifi USE 324,260 237,290 36.65% E-Cards 638 n/a n/a TOTAL 2,187,272 1,948,511 12.25% TOTALS 522,704 446,669 17.02% TOTALS 13,285 9,794 35.64% Patrons Active Within Last 3 Years 141,112 User Visits Reference Out-of-County Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 196,881 221,978 -11.31% Main 80,648 95,656 -15.69% Main 33 40 -17.50% 2,3 2,3 2,3 Baxter-Patrick 71,079 77,475 -8.26% Baxter-Patrick 29,366 27,700 6.01% Baxter-Patrick 0 0 0.00% Bookmobile 6,740 9,078 -25.75% Bookmobile 2,082 1,455 43.09% Bookmobile 0 0 0.00% CRM 63,942 70,497 -9.30% CRM 14,246 15,476 -7.95% CRM 0 3 -100.00% Dart 38,378 27,574 39.18% Dart 3,232 5,512 -41.36% Dart 0 0 0.00% Dorchester Road 59,808 63,528 -5.86% Dorchester Road 14,751 18,074 -18.39% Dorchester Road 20 25 -20.00% Edisto 4,729 2,939 60.91% Edisto 9,095 5,628 61.60% Edisto 2 0 200.00% Folly 7,289 9,955 -26.78% Folly 4,541 5,984 -24.11% Folly 0 0 0.00% John's Island 76,095 98,350 -22.63% John's Island 30,938 40,170 -22.98% John's Island 3 1 200.00% McClellanville 10,605 9,437 12.38% McClellanville 3,118 2,747 13.51% McClellanville 0 1 -100.00% Mt. Pleasant 117,561 164,141 -28.38% Mt. Pleasant 32,961 49,734 -33.73% Mt. Pleasant 14 12 16.67% Otranto Road 89,919 92,239 -2.52% Otranto Road 20,161 20,793 -3.04% Otranto Road 13 18 -27.78% Poe 8,093 8,055 0.47% Poe 981 1,098 -10.66% Poe 0 1 -100.00% St. Andrews 147,213 141,043 4.37% St. Andrews 59,784 48,910 22.23% St. Andrews 1 0 100.00% St. Pauls 7,036 8,582 -18.01% St. Pauls 3,121 6,323 -50.64% St. Pauls 0 0 0.00% Village 16,292 13,551 20.23% Village 5,689 7,418 -23.31% Village 0 0 0.00% West Ashley 64,969 61,886 4.98% West Ashley 38,473 26,771 43.71% West Ashley 1 1 0.00% 1 1 1 Wando 157,673 n/a n/a Wando 53,248 n/a n/a Wando 27 n/a n/a TOTALS 1,144,302 1,080,308 5.92% TOTALS 406,435 379,449 7.11% TOTALS 114 102 11.76%

Branch Expenditures $1,400,000 $1,200,000 $1,000,000 $800,000

$600,000 $400,000 $200,000 $- BPJI CRM Dart DOR Edisto Folly Johns MCC MTP Otranto Poe STA STP Village WA WMP

FY19 Personnel Expenditures FY19 Branch Expenditures

YEAR-END FISCAL DATA FY2018 FY2019 % Change Interlibrary Loans 3,890 5,257 35.14% Reference Questions 541,900 522,220 -3.63% Summer Reading Participants 8,428 9,668 14.71% User Visits 1,543,027 1,491,407 -3.35% County Population (est. '17, '18) 401,438 405,905 1.11% Total Circulation 2,639,170 2,633,719 -0.21% Circulation per Capita 6.57 6.49 -1.30% Tentative May 2020

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 *NOTE: Dates, times Please visit ccpl.org and locations for the latest subject to change. information.

3 4 5 6 7 8 9

10 11 12 13 14 15 16 *5:30pm – FOL Board Meeting

17 18 19 20 21 22 23

24 25 26 27 28 29 30 Memorial Day – *5:15pm – Board LIBRARY CLOSED Meeting at the WMP Library

*Tentative June 10: FOL Board Meeting NEXT MONTH: 25: Board Meeting at the JOH Library