Charleston County Public Library Board of Trustees Agenda 5:15p.m., January 23, 2020 | Auditorium, Baxter-Patrick James Island Library

Informational Action 1. Welcome and Freedom of Information, 2 minutes x

2. Public Comment, 2 minutes x

3. Board Comment, 5 minutes x

4. Additions or Corrections to the Agenda, 2 minutes x

5. Approval of Minutes (11/26/19), 2 minutes x

6. Executive Director Report, Angela Craig, 5 minutes x

7. Friends of the Library Update, Jeanell Marvin, 5 minutes x

8. Audit Report, WebsterRogers LLC, 15 minutes x

9. Capital Plan Update, Toni Lombardozzi & Janette Alexander, 20 minutes x

10. Committee Reports, 5 minutes x

11. Adjournment x

Board Service: Term ends Dec. 2020: Crosby, Nesbitt, Strother Term ends Dec. 2021: Cameron, Collins, Riley, Strunk Term ends Dec. 2022: Blue, Byko, Rankin Term ends Dec. 2024: Page

Board of Trustees Meeting Minutes November 26, 2019

The Charleston County Public Library Board of Trustees met for a regular meeting on Tuesday, November 26, 2019 at 8:00am in the auditorium of the Main Library located at 68 Calhoun Street, Charleston, S.C. 29401.

Board members present were Ms. Collins, Mr. Strother, Ms. Blue, Mr. Byko, Mr. Page, Mr. Rankin, Ms. Riley, Ms. Crosby, Ms. Nesbitt, and Ms. Strunk. Board members absent was Ms. Cameron. Staff members present were Angela Craig, Darlene Jackson, Jim McQueen, Perry Litchfield, Rene Benton, and Heather Kiessling. Also present was Janette Alexander of Charleston County.

Ms. Collins called the meeting to order and confirmed the media had been informed of the meeting and its agenda according to the Freedom of Information Act.

Public Comment

There was no public comment.

Board Comment

Ms. Nesbitt said she had a meeting at the John’s Island Library, and she would like to recognize the staff for their excellent customer service. Ms. Collins said the Baxter-Patrick James Island opening was very well done, and the staff was clearly in love with the building. She thanked staff for respecting the history of the area. Ms. Crosby asked if the board meeting schedule for 2020 has been published online yet. Ms. Craig said they will be publishing those dates soon and they will continue to move around the various library locations.

Additions or Corrections to the Agenda

There were no additions or corrections to the agenda.

Approval of Minutes

The minutes were approved as written with Ms. Crosby abstaining.

Executive Director’s Update

Ms. Craig thanked the CCPL staff for a wonderful year and a wonderful opening day of Baxter-Patrick James Island. She said Ms. Hauff organized the portraits of Ms. Patrick and Ms.

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Baxter with only six weeks until the opening of the branch at the request of Ms. Johnson. Four county council members were present at the grand opening. She said library staff do not give tours of Evergreen Cemetery, but local community members are able to give tours as the demand requires. There have been no concerns expressed over the Camp Road location closing since the new branch has opened.

Ms. Craig recognized Ms. Jackson for working with the University of South Carolina to facilitate workshops for circulation managers. Staff feedback has been very positive after the training ended. Ms. Blue recognized Ms. Jackson for acting as interim director as well before Ms. Craig came on board. Ms. Craig also recognized Mr. McQueen for working with the library resource officers and with staff during the security changes.

Ms. Craig reviewed the various Veteran’s Day programs and recognized Ms. Liane Martins as the new Main Library Manager.

Macmillan Boycott

Ms. Craig said nationally, more and more libraries are boycotting Macmillan publishers. She gave some background information on the reasons for the boycott. She explained libraries build readers and readers buy books, and libraries do not negatively impact book sales. She said CCPL has a lot of buying power in South Carolina and was the first to fully boycott Macmillan.

Ms. Craig said they are not expecting Macmillan to change its practices, but the boycott is partly to show other publishers how important libraries are to book sales. She said they are concerned more than just e-books will be embargoed, which will negatively impact the library’s mission of equitable access. The South Carolina library directors will meet in January to discuss further measures and the boycott may continue longer, possibly until the end of the fiscal year. New physical books from Macmillan will continue to come in for a while, as the books are ordered in advance, but no further ordering from Macmillan will take place until the boycott ends.

Ms. Craig encouraged the board members to share the petition and sign it to show their support.

Ms. Blue said she is concerned the boycott will become a political action because the boycott has an economic impact on Macmillan as an employer. She expressed her concern Macmillan will end up laying off employees and is concerned the library is taking a stance against them when they have done nothing illegal.

Mr. Byko said public libraries are customers of Macmillan, and like any other customer- supplier relationship, the relationship is based on negotiation. He said a twelve-week boycott from a single library system would not impact the jobs of Macmillan employees. He said he supports the boycott because it sends a message and is not economically devastating to the company. He said what they may respond to is the negative public relations will come out because of the boycott. Ms. Craig said the SC directors will look at the amount of money the libraries have historically spent on Macmillan books and decide then whether to continue the embargo.

Ms. Craig said the library is taking a political stance only in the sense it is standing up for itself. She said a shorter embargo, such as two weeks, is workable on new materials, but an eight- week embargo is far too long. Library customers make up 40% of Macmillan e-book sales, so

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libraries do have power. She explained the costs of e-books, which includes a purchase price of five times higher than the traditional cost, plus rebuying the license either every two years or every 52 checkouts, whichever comes first.

Ms. Nesbitt said she views this more as an advocacy stance rather than a political stance. She said a twelve-week boycott would not make a major impact on Macmillan but will make a statement on the value of libraries.

Ms. Craig said she did talk with county officials, who support the boycott. Public libraries do not often boycott anything, but because patron access is being compromised CCPL decided to take a stand.

Ms. Blue said she does not want the taxpayer-funded library to appear to support anything political.

Mr. Page asked if any of the other major publishers have made any comments on the practices of Macmillan or the boycott. Ms. Craig said they have made no comments one way or the other and seem to just be watching the developments.

Ms. Strunk said she supports the boycott and she has forwarded the information to her colleagues in Illinois. She said the libraries in Illinois she has talked to would like to boycott as well, but don’t feel their purchasing power would make a difference. She said Macmillan is a business and will make business decisions based on what they think is best, and the library should make decisions based on what they think is best. She said the power is in the patrons, and she will not be surprised if patrons choose not to buy Macmillan books to support the library.

Ms. Crosby said according to the library’s mission statement, CCPL should connect diverse communities to information. Macmillan is preventing such access.

Ms. Blue asked if Macmillan books would still be available via Interlibrary Loan. Ms. Craig said they would be available.

Mr. Byko said some popular authors may decide to support libraries and move publishers because of the boycott.

Ms. Craig hopes to have an update for the Board in January.

Friends of the Library Update

Ms. Marvin said the Friends had their annual meeting in November and thanked Ms. Craig for being the guest speaker. Ms. Marvin said the Friends intend to commit $108,000 to CCPL in 2020 to cover expenses related to programming and training. The next book sale is the Holiday Book Sale on December 6 at the Wando Mount Pleasant Library.

The Friends have added two pop-up sales to the 2020 calendar, one at Wando Mount Pleasant and one at Baxter-Patrick James Island. Ms. Marvin said they raised $101,000 at That Big Book Sale.

Ms. Collins recognized Ms. Marvin for doing a good job in filling the shoes left by her

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predecessor. Ms. Blue also recognized the Friends for supporting the opening of Baxter-Patrick James Island.

Capital Plan Update

Ms. Alexander said Wando Mount Pleasant (WMP) is running smoothly and they are working on a few final items. She said the Baxter-Patrick James Island (BPJI) opening went well and the history walks were well received. Final items are also being handled at the location, and the lessons learned at WMP were applied to BPJI. The new St. Paul’s Hollywood (STP) site finally looks like a finished building, and furniture is being scheduled. Landscaping is going in this month, and permanent power has been established in the building. Substantial completion should be achieved in late January.

At Bees Ferry West Ashley (BFWA), the mechanical systems are being installed and the building is coming along. At R. Keith Summey North Charleston (RKSNC), the fencing was put up and the demolition of the final building should be completed this month. There is only one last permit to receive before being able to start the building process. The Support Services building is coming together, and the solar tubes and skylights have been installed.

Ms. Crosby asked if there would be an official opening for the Support Services building. Ms. Craig said they will have an opening the Board will be invited to.

Ms. Collins asked if the money saved building WMP would be added back into RKSNC to add a kitchen. Ms. Alexander said the previous director, Ms. Nicolle Davies, asked for a scope change to add a community kitchen and a garden, but only the garden was approved. The architect was never originally given a kitchen to work into the design of RKSNC. Ms. Collins said when the architects showed the plans to the North Charleston community, a kitchen was included in the plan. Ms. Alexander said she will pass along the concerns to the county.

Ms. Alexander said the scope of the regional renovations has been refreshed to include things such as carpet replacements, interior paint, etc. In addition, things such as study rooms, additional computers, a separate teen area, etc. were also requested. The savings predicted from WMP and BPJI will be funneled into the regionals to make all the additional changes possible.

Ms. Crosby said bathroom renovations are one of the most important things to the renovations due to ADA concerns. Ms. Alexander said bathroom renovations are included in the scope, including public and staff bathrooms. Ms. Collins asked why referendum funds should pay when the County should upgrade the bathrooms from their budget. Ms. Craig said the county has already covered some things which would have come from the referendum, and so the library is covering the bathroom costs. Ms. Alexander said renovations to the bathrooms tend to have a domino effect, as it effects other areas which are part of the referendum.

Mr. Strother asked if the maintenance program would be increased to cover the additional maintenance of the new buildings and the renovated bathrooms. Ms. Alexander said the county has increased the maintenance staff at the library already and has planned for the increased load with the new and renovated libraries.

Ms. Alexander said the renovated regionals will have similar elements as the new libraries. Ms. Craig said the original budget for the regionals was not adequate, but through

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savings from the new branches and the removal of AMH equipment at the regionals from the scope, enough money was gained to cover the needs of the regionals.

Ms. Alexander said the regional drawings are ready to be finalized and branch closures will be planned with library staff to minimize patron impact.

Ms. Blue asked if the report from the current West Ashley Library was finalized yet. Ms. Alexander said the final report will be released soon. She added they are meeting with the city this week to get a better idea of what the requirements would be.

Committee Reports

There were no committee reports.

Adjournment

Ms. Collins thanked library staff for the board gifts and wished everyone a safe holiday. The meeting was adjourned at 9:18am.

Respectfully submitted,

Leah Crosby, Secretary

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Agenda Items #6, #7, #8

Item #6: Angela Craig will provide an Executive Director’s Update.

Item #7: Jeanell Marvin will provide a Friends of the Library update.

Item #8: Toni Lombardozzi and Janette Alexander will provide a Capital Plan update.

Agenda Item #6

Executive Director’s Report, January 2020

Dear Trustees-

Happy New Year! I hope your holidays were filled with fun, relaxation and time with loved ones. December was a chance for CCPL to take stock of our accomplishments in 2019, and plan our next steps, all of which I will detail at the Board Retreat.

Our greatest accomplishment in December was an update regarding our new bookmobile and library routes. In preparation for the launch of the new mobile library, the Outreach Department evaluated all current bookmobile stops and determined if were meeting the highest needs. As part of the outreach department’s mission to meet vulnerable and underserved populations, new stops were added at the start of this month including Head Start schools with no libraries, and East Cooper Community Outreach. We also shifted our approach in visiting senior facilities. Instead of using the bookmobile, which was proving difficult for some elderly to board, we are visiting inside the senior facility locations by using a transport van for our materials. Already, we have received positive feedback from seniors during our first visits. Our new mobile library is tentatively slated for a Spring 2020 launch. We are awaiting completion of the vehicle.

CCPL is currently still boycotting Macmillan and will evaluate our position after the SCPLA meeting on January 22nd. South Carolina has 22 public libraries who are fully boycotting Macmillan, of which CCPL is the largest. We the SC library directors care very much about the impact of the boycott on our patrons and are talking through what the endgame looks like for the boycott. I will report the update to the Trustees in our Board Meeting on January 23rd. The community response has been positive regarding the Macmillan boycott. Some stats of interest:

The dedicated boycott page on our website has 4,546 pageviews.

On Twitter: The video tweet has 23,867 impressions, 6,469 video views, 128 retweets, and 217 likes.

On Facebook: The video had 2,076 views. There were 4 boycott-themed posts in December. They reached 9,530 people and generated 2,357 engagements.

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Agenda Item #6

Upcoming Programs:

Author Talk: Brad Taylor January 23 at 6 p.m. at the Main Library.

Join us for a talk with New York Times bestselling author Brad Taylor, and learn about his latest book, "Hunter Killer." Lieutenant Colonel Brad Taylor is a retired, 21-year veteran of the U.S. Army Infantry and Special Forces, and his experience includes eight years spent with the 1st Special Forces Operational Detachment. In 2011, Taylor published his debut novel, “One Rough Man,” which was an immediate success and launched the Pike Logan series. Now with more than 13 installments and more than 2 million copies sold, the series has consistently hit the New York Times bestseller list. When he’s not writing, Taylor serves as a security consultant on asymmetric threats for various agencies. He lives in Charleston with his wife and two daughters.

National Book Foundation Presents: The Art of Invention with Jericho Brown and Akwaeke Emezi January 30 at 6 p.m. at the Main Library. We would love for the trustees and their friends to attend!

To kick off the spring season of NBF Presents, join 2019 National Book Award Finalists Jericho Brown, author of The Tradition, and Akwaeke Emezi, the author of Pet, for a discussion on breaking convention to create brand-new forms, worlds, and hybrid genres, and what disruption and invention means for the future of literature. The event will feature brief readings, a moderated conversation, and question-and- answer session followed by a book signing with Blue Bicycle Books. This program is presented by the National Book Foundation and Charleston County Public Library and is free and open to the public.

Anne Rivers Siddons Tribute February 7 at 6 p.m. at the Main Library. We would love for the trustees and their friends to attend!

Acclaimed authors, renowned poets, distinguished educators and more will gather at CCPL to celebrate the life and legacy of their friend and colleague Anne Rivers Siddons. Join them as they share their personal experiences, tributes and feelings for Siddons, who passed away on September 11, 2019 at the age of 83. This free program will be followed by an open reception hosted by the Charleston Friends of the Library (FOL). The program will provide guests an opportunity to see Anne through the eyes of those who knew her best. From 6-7 p.m., speakers will share their personal stories and experiences with Siddons, followed by a short video created by Henry Hagerty that chronicles that final year of her life. An informal open reception, hosted by the FOL from 7-8 p.m., will give guests and speakers a chance to meet and speak, as well as purchase copies of Siddons’ books. Program speakers include Mary Alice Monroe, Cassandra King, Nathalie Dupree, Cynthia Graubart, Barbara G. S. Hagerty, Patti Callahan Henry, Josephine Humphreys, Alex Sanders, Marjory Wentworth and Henry Hagerty.

As always, thank you for your support and your time.

All the best, Angela Craig Executive Director Charleston County Public Library 68 Calhoun Street Charleston, SC 29401 (p) 843-805-6809 Visit us at www.ccpl.org

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PUBLISHED: JAN. 16, 2020 MEDIA REPORT An Overview of Media Coverage November - December 2019 SUMMARY: MEDIA COVERAGE

Charleston County Public Library was featured on television news, online/print publications and social media shares during November and December 2019, and covered topics included the boycott of Macmillan Publishing, the Marie Bostwick author talk, holiday programming, and more. Media Exposure

*A full listing and details on the media coverage including links and estimated reach are included as an addendum to this report.

**Due to limitations with our statistics provider, TV/Radio statistics do not include broadcast segments on Live 5 News (WCSC).

C C P L M e d i a R e p o r t 0 2 N O V E M B E R - D E C E M B E R 2 0 1 9 Media Reach

Potential Ad Value of Media Exposure

*Due to limitations with our statistics provider, TV/Radio statistics do not include broadcast segments on Live 5 News (WCSC).

C C P L M e d i a R e p o r t 0 3 N O V E M B E R - D E C E M B E R 2 0 1 9 Media Coverage November-December 2019

Date Headline URL Source Reach AVE Media Type

https://www.charlestoncity paper.com/CultureShock/ar chives/2019/11/01/the- The Charleston County Public charleston-county-public- Library will debut the S.C. Heart library-will-debut-the-sc- 01-Nov-2019 01:15PM Gallery on Nov. 6 heart-gallery-on-nov-6 Charleston City Paper 141591 1309.72 Print/Online Pubs

https://www.postandcourie r.com/features/book_revie ws/happenings-literary- events-this-week-feature- poetry-readings-and- Happenings: Literary events this author/article_3d046f78- week feature poetry readings fc03-11e9-8cb4- 02-Nov-2019 10:00AM and author talks 275f9068ceb3.html The Post and Courier 1373301 12703.03 Print/Online Pubs https://abcnews4.com/new s/local/new-baxter-patrick- New Baxter-Patrick James james-island-library-opens- 02-Nov-2019 12:08PM Island Library opens Saturday Saturday ABC News 4 430020 3977.69 Print/Online Pubs https://abcnews4.com/new s/local/charleston-county- Charleston County Public public-library-considering- Library considering stops for stops-for-new-mobile- 03-Nov-2019 12:33PM new mobile library library ABC News 4 430020 3977.69 Print/Online Pubs

04-Nov-2019 05:34PM News 2 at 5PM Clip available upon request. WCBD-CHS (NBC) 6637 61.39 TV/Radio

04-Nov-2019 07:02PM ABC News 4 @ 7 Clip available upon request. WCIV-CHS (ABC) 6729 62.24 TV/Radio 04-Nov-2019 07:07PM ABC News 4 @ 7 Clip available upon request. WCIV-CHS (ABC) 6729 62.24 TV/Radio https://www.charlestonchr onicle.net/2019/11/06/baxt er-patrick-james-island- Baxter-Patrick James Island library-now-open-to-the- The Charleston 06-Nov-2019 02:35PM Library Now Open to the Public public/ Chronicle 14721 136.17 Print/Online Pubs

https://www.charlestonchr onicle.net/2019/11/07/earl Early Election Results Showed y-election-results-showed- Precarious Positions For precarious-positions-for- Candidates, But Anticipated candidates-but-anticipated- Outcomes Became More outcomes-became-more- The Charleston 07-Nov-2019 09:35AM Apparent Later apparent-later/ Chronicle 14721 136.17 Print/Online Pubs

https://www.blacknewspor tal.com/early-election- Early Election Results Showed results-showed-precarious- Precarious Positions For positions-for-candidates- Candidates, But Anticipated but-anticipated-outcomes- Outcomes Became More became-more-apparent- 07-Nov-2019 02:37PM Apparent Later later Black News Portal 432 4 Print/Online Pubs

https://www.postandcourie r.com/opinion/letters_to_e ditor/letters-to-the-editor- iaam-s-whole-story-needs- to/article_3e951bf2-f989- Letters to the Editor: IAAM's 11e9-b88a- 09-Nov-2019 06:00AM whole story needs to be told abf29fcd3d0b.html The Post and Courier 1373301 12703.03 Print/Online Pubs

11-Nov-2019 10:52AM Lowcountry Live Clip available upon request. WCIV-CHS (ABC) 1556 14.39 TV/Radio https://www.moultrienews. com/opinion/between-the- stacks-entertaining-help-for- the- Between the Stacks: holidays/article_147eac9e- Entertaining help for the 0194-11ea-bdcc- 12-Nov-2019 04:21PM holidays 5bdf6e9d5ba1.html The Moultrie News 25294 233.97 Print/Online Pubs

https://www.charlestoncity paper.com/FeedbackFile/ar chives/2019/11/14/ccpl- CCPL hosts educational hosts-educational- Lowcountry spirituals event this lowcountry-spirituals-event- 14-Nov-2019 01:16PM Sat. Nov. 16 this-sat-nov-16 Charleston City Paper 141591 1309.72 Print/Online Pubs

https://www.charlestoncity paper.com/charleston/the- refuge-film-screening-and- panel-discussion-with-arctic- Monday film screening and refuge-defense- discussion will examine the campaign/Content?oid=298 15-Nov-2019 10:57AM impact of Arctic drilling in S.C. 72815 Charleston City Paper 141591 1309.72 Print/Online Pubs

15-Nov-2019 11:39AM News 2 Midday Clip available upon request. WCBD-CHS (NBC) 6321 58.47 TV/Radio

20-Nov-2019 07:05PM ABC News 4 @ 7 Clip available upon request. WCIV-CHS (ABC) 12748 117.92 TV/Radio https://www.live5news.co m/2019/11/20/charleston- Charleston Co. public library co-public-library-system- system to boycott major book boycott-major-book- 20-Nov-2019 09:23AM publisher publisher/ Live5News.com 592808 5483.47 Print/Online Pubs

https://abcnews4.com/new CCPL boycotting major s/local/ccpl-boycotting- publisher following e-book major-publisher-following-e- 20-Nov-2019 12:36PM embargo book-embargo ABC News 4 430020 3977.69 Print/Online Pubs https://www.postandcourie r.com/news/local_state_ne ws/charleston-county- public-library-joins-boycott- Charleston County Public of-macmillan-publishing- Library joins boycott of over/article_809e813c- Macmillan Publishing over 0bd6-11ea-a928- 20-Nov-2019 04:30PM ebook dispute f79ce5ef86f6.html The Post and Courier 1373301 12703.03 Print/Online Pubs

https://www.moultrienews. com/news/ccpl-boycotts- macmillan-publishing-in- response-to-e-book- CCPL Boycotts Macmillan embargo/article_91d44fd6- Publishing in Response to e- 0c71-11ea-95af- 21-Nov-2019 10:14AM Book Embargo 5b676921212d.html The Moultrie News 25294 233.97 Print/Online Pubs

https://www.live5news.co m/2019/11/21/charleston- Charleston County looking to county-looking-pay- pay for maintance of privately- maintance-privately-owned- 21-Nov-2019 02:59PM owned, historic cemetery historic-cemetery/ Live5News.com 592808 5483.47 Print/Online Pubs

https://www.publisherswee kly.com/pw/by- topic/industry- news/libraries/article/8182 The Week in Libraries: 4-the-week-in-libraries- 22-Nov-2019 04:26PM November 22, 2019 november-22-2019.html Publishers Weekly 797066 7372.86 Print/Online Pubs https://www.charlestoncity paper.com/CultureShock/ar chives/2019/11/26/charlest on-library-temporarily- Charleston library temporarily boycotts-macmillan- boycotts Macmillan Publishing publishing-in-response-to-e- 26-Nov-2019 10:08AM in response to e-book embargo book-embargo Charleston City Paper 141591 1309.72 Print/Online Pubs

https://books.einnews.com /article__detail/503303021- charleston-library- temporarily-boycotts- Charleston library temporarily macmillan-publishing-in- boycotts Macmillan Publishing response-to-e-book- 26-Nov-2019 03:34PM in response to e-book embargo embargo?vcode=XIbw Books Einnews 0 0 Print/Online Pubs https://www.postandcourie r.com/opinion/letters_to_e ditor/letters-to-the-editor-e- book-embargo-impacts- local- libraries/article_7a24642a- Letters to the Editor: E-book 07b2-11ea-981f- 27-Nov-2019 06:00AM embargo impacts local libraries 1379aded4f92.html The Post and Courier 1373301 12703.03 Print/Online Pubs

https://www.moultrienews. com/news/if-you-love- reading-consider-making-a- meaningful-gift- If you love reading, consider this/article_6af10b86-0bd4- making a meaningful gift this 11ea-8ef3- 27-Nov-2019 09:45AM season 938b40a171ce.html The Moultrie News 25294 233.97 Print/Online Pubs https://www.postandcourie r.com/features/book_revie ws/happenings-holiday- book-sale-author-events- new-ya- mystery/article_01e8d266- Happenings: Holiday book sale, 0fb9-11ea-80c4- 29-Nov-2019 05:00AM author events, new YA mystery 93b38ad01366.html The Post and Courier 1373301 12703.03 Print/Online Pubs https://www.postandcourie r.com/opinion/letters_to_e ditor/letters-to-the-editor- stop- littering/article_963211e4- Letters to the Editor: Stop 07b2-11ea-a213- 01-Dec-2019 06:00AM littering 1f9aacf0e326.html The Post and Courier 801020 7409.44 Print/Online Pubs

02-Dec-2019 05:38AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 642 5.94 TV/Radio

02-Dec-2019 06:37AM Good Morning Charleston Clip available upon request. WCIV-CHS (ABC) 670 6.2 TV/Radio

02-Dec-2019 07:34AM FOX 24 Morning News at 7 Clip available upon request. WTAT-CHS (FOX) 1091 10.09 TV/Radio

05-Dec-2019 04:10PM News 2 at 4PM Clip available upon request. WCBD-CHS (NBC) 7276 67.3 TV/Radio

05-Dec-2019 04:15PM News 2 at 4PM Clip available upon request. WCBD-CHS (NBC) 7276 67.3 TV/Radio

05-Dec-2019 06:05PM News 2 at 6PM Clip available upon request. WCBD-CHS (NBC) 20418 188.87 TV/Radio

05-Dec-2019 11:18PM News 2 at 11PM Clip available upon request. WCBD-CHS (NBC) 9986 92.37 TV/Radio

06-Dec-2019 05:00AM News 2 Today Clip available upon request. WCBD-CHS (NBC) 5209 48.18 TV/Radio

06-Dec-2019 06:00AM News 2 Today Clip available upon request. WCBD-CHS (NBC) 11249 104.05 TV/Radio

06-Dec-2019 06:55AM News 2 Today Clip available upon request. WCBD-CHS (NBC) 11249 104.05 TV/Radio

06-Dec-2019 05:50PM ABC News 4 @ 5 Clip available upon request. WCIV-CHS (ABC) 3505 32.42 TV/Radio https://www.postandcourie r.com/columnists/hicks- column-new-james-island- branch-is-a-fine- Hicks column: New James Island example/article_794e8594- branch is a fine example of 16b2-11ea-be69- 06-Dec-2019 06:00AM modern libraries 339a0729b1ef.html The Post and Courier 801020 7409.44 Print/Online Pubs

10-Dec-2019 10:50AM Lowcountry Live Clip available upon request. WCIV-CHS (ABC) 707 6.54 TV/Radio

10-Dec-2019 10:55AM Lowcountry Live Clip available upon request. WCIV-CHS (ABC) 707 6.54 TV/Radio

https://www.charlestoncity paper.com/FeedbackFile/ar chives/2019/12/12/v-tones- V-Tones celebrate their 15th celebrate-their-15th-annual- annual holiday extravaganza at holiday-extravaganza-at-the- 12-Dec-2019 10:12AM the library library Charleston City Paper 105243 973.5 Print/Online Pubs

https://www.postandcourie r.com/news/sc-child- literacy-rates-are-low- libraries-are-working- SC child literacy rates are low. to/article_f6a9efbe-056f- Libraries are working to change 11ea-bd58- 16-Dec-2019 12:00PM that. 3321dc248f65.html The Post and Courier 801020 7409.44 Print/Online Pubs

https://www.live5news.co m/2019/12/18/charleston- Charleston Co. Public Libraries co-public-libraries-leading- leading charge in S.C. against charge-sc-against-top- 18-Dec-2019 08:06AM top publishing company publishing-company/ Live5News.com 385967 3570.19 Print/Online Pubs https://www.postandcourie r.com/business/going- beyond-west-ashley-small- town-ambiance-amenity- Going Beyond West Ashley: rich- Small town ambiance, amenity- neighborhoods/article_021 rich neighborhoods and bde80-20ea-11ea-9d85- 21-Dec-2019 08:00AM countryside living 33c650d5e1b0.html The Post and Courier 891608 8247.37 Print/Online Pubs

23-Dec-2019 08:16AM FOX 24 Morning News at 7 Clip available upon request. WTAT-CHS (FOX) 1695 15.68 TV/Radio

23-Dec-2019 11:36AM News 2 Midday Clip available upon request. WCBD-CHS (NBC) 17046 157.68 TV/Radio

23-Dec-2019 04:05PM News 2 at 4PM Clip available upon request. WCBD-CHS (NBC) 4185 38.71 TV/Radio

23-Dec-2019 05:00PM News 2 at 5PM Clip available upon request. WCBD-CHS (NBC) 6697 61.95 TV/Radio

23-Dec-2019 05:03PM ABC News 4 @ 5 Clip available upon request. WCIV-CHS (ABC) 3470 32.1 TV/Radio

23-Dec-2019 05:05PM News 2 at 5PM Clip available upon request. WCBD-CHS (NBC) 6697 61.95 TV/Radio

23-Dec-2019 06:32PM FOX 24 News at 6.30 Clip available upon request. WTAT-CHS (FOX) 4205 38.9 TV/Radio

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T W E B T R A F F I C 9 1 R '

O R E P O R T C P E E ANALYTICS DATA FOR CCPL.ORG PROPERTIES D R PAGE 1 CCPL.ORG - DECEMBER 1-31 AT A GLANCE

TOTAL PAGEVIEWS UNIQUE VISITORS 829K 104.6K Visits: 120,710 Avg. Time: 4:32 Pages/Visit: 6.87 Bounce: 33.44%

Previous Month Previous Year -37.06% 67.282%

December continues to be a difficult month to maintain digital momentum. For the first time in 6 months, CCPL digital properties did not surpass 1 million page views. However, year over year traffic grew by 67 percent in December. As we continue to push awareness of our digital resources and the ability to download books, magazines, and movies on the go, I expect to see increases on our digital resource pages. In the last year, digital downloads have increased by nearly 18 percent.

We continue to be among the most engaging library pages on Facebook. Starting in 2020, we've changed out some of the systems we watch and compare for larger and better performing systems. We've removed Greenwood and Berkeley county library systems, both in South Carolina, and replaced them with Salt Lake City, who has about twice the following CCPL does, and Alachua County (Florida), who is currently reworking its communications processes and has reached out for some of the lessons we've learned in three years at CCPL.

The site is also currently under a lesser redesign to make the pages more accessible and responsive as well as freshen the look of existing pages. The most obvious change is on the branch pages. Those changes were much needed as we brought new libraries online.

The new year will also see a roll out of a new Outreach section to match the growth happening within CCPL's staffing and approach to outreach. The Programming Department will also see a revamp to match the Outreach page. Early feedback through site traffic is positive, and there has been an uptick in branch pages being visited and branch calendars being visited. CCPL.ORG - DECEMBER 1-31 PAGE 2

TRAFFIC SHARE Mobile 30.7%

Desktop 69.3%

CHANNELS 75 Direct: 69.27% Email: 2.88 Social: 2.98 50 Referral: 1.66 Search: 23.21

25

0 Direct Email Social Referral Search

WEB CONT1 ENT 2 3 4 5 0 0 0 0 0 0

C C P L . O R

G 48.07% C A T A L

O 45.98% G E Z P

R 5.76% O X Y

L 0.18% I N K PAGE 3 CCPL.ORG - DECEMBER 1-31 FY2020 4Q2019 COMPARISON 2019 3.25M APRIL: 998,272 MAY: 927,352 JUNE: 1,323,433 3Q2019 COMPARISON 2020 20192.95M JANUARY: JANUARY: 765,034 FEBRUARY: FEBRUARY: 824,312 MARCH: MARCH: 706,134 2Q2019 COMPARISON 2019 2.99M 2018 1.79M

OCTOBER: 1,030,044 OCTOBER: 762,008 NOVEMBER: 1,136,621 NOVEMBER: 540,927 DECEMBER: 829,277 DECEMBER: 495,736 1Q2019 COMPARISON 2019 3.75M 2018 1.93M

JULY: 1,302,678 JULY: 903,467 AUGUST: 1,264,957 AUGUST: 556,496 SEPTEMBER: 1,181,798 SEPTEMBER: 472,886 CCPL.ORG - DECEMBER 1-31 PAGE 4

SOCIAL MEDIA

SOCIAL REFERRALS YouTube 12.9%

Deviant Art 3.4%

Twitter 14.1%

Facebook 69.5%

FACEBOOK TWITTER INSTAGRAM 10,221 3,516 2,781

GAIN: 58 GAIN: 39 GAIN: 43 % GAIN: 0.57 % GAIN: 1.12 % GAIN: 1.57 FYTD GAIN: 1,381 FYTD GAIN: 321 YTD GAIN: 621

TRAFFIC FROM SOCIAL MEDIA

COMPARISON NOVEMBER 2019: 4.01% 2.98% DECEMBER 2018: 2.35% PAGE 5 CCPL.ORG - DECEMBER 1-31 CHARTING THE FUTURE

Three years ago with the roll-out of analytics software in the CCPL website, I set a 7-year growth schedule that would take CCPL from 5 million page views per year to 34 million.

Since then, CCPL's digital performance has exceeded those annual goals. In 2018, CCPL's digital properties exceeded the 7.92 million page view goal by nearly 12 percent. In 2019, CCPL digital properties exceeded the 10.5 million page view goal by more than 17 percent, finishing the calendar year at 12.3 million page views, which is 700,000 page views shy of the 2020 goal.

Those goals have been revised heading into 2020.

2020: 14 million 2021: 18 million 2022: 21.5 million 2023: 26 million 2024: 34 million

CHARLESTON TIME MACHINE'S GROWTH

In January, CCPL's history podcast the Charleston Time Machine will begin its fourth year of pro- duction. Every year the audience grows by leaps and bounds, and as more episodes are recorded and syndicated on podcast platforms we expect those numbers to continue to climb. In its three- year life, Nic Butler has amassed more than 110,000 downloads.

In 2019, the podcast had 70,554 downloads, an in- crease of 87 percent year over year. From its first to third year, the podcast has grown by almost 2,100 percent.

From week to week in 2019, the podcast averaged more than 1,300 downloads. In 2020, we hope to grow the weekly downloads to at least 2,000 and reach 250,000 downloads early in 2021.

The podcast is now accessible on seven podcasting platforms, including Apple, Android, Spotify, and iHeart Radio. November 2019 Circulation PC Use Registrations* Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 111,288 118,923 -6.42% Main 21,250 22,661 -6.23% Main 3,137 2,299 36.45% Bookmobile 8,933 7,879 13.38% Bookmobile n/a n/a n/a Bookmobile 54 69 -21.74% CRM 23,923 31,730 -24.60% CRM 11,739 11,602 1.18% CRM 406 398 2.01% Dart 15,910 6,917 130.01% Dart 6,952 6,246 11.30% Dart 193 107 80.37% Dorchester Road 39,269 40,283 -2.52% Dorchester Road 11,008 12,023 -8.44% Dorchester Road 715 680 5.15% Edisto 3,806 3,143 21.09% Edisto 424 342 23.98% Edisto 59 52 13.46% Folly 6,113 6,218 -1.69% Folly 513 495 3.64% Folly 44 68 -35.29% James Island2,3 68,486 72,790 -5.91% James Island2,3 4,894 5,733 -14.63% James Island2,3 618 457 35.23% John's Island 67,026 62,508 7.23% John's Island 8,835 9,393 -5.94% John's Island 611 511 19.57% McClellanville 9,050 2,733 231.14% McClellanville 909 1,279 -28.93% McClellanville 63 32 96.88% Mt. Pleasant 155,194 222,808 -30.35% Mt. Pleasant 8,216 10,534 -22.00% Mt. Pleasant 946 1,536 -38.41% Otranto Road 58,098 56,258 3.27% Otranto Road 13,380 14,022 -4.58% Otranto Road 611 665 -8.12% Poe 8,941 9,140 -2.18% Poe 327 487 -32.85% Poe 94 99 -5.05% St. Andrews 132,183 142,994 -7.56% St. Andrews 15,433 15,638 -1.31% St. Andrews 970 994 -2.41% St. Pauls 7,431 9,482 -21.63% St. Pauls 1,457 1,493 -2.41% St. Pauls 125 83 50.60% Village 11,197 11,601 -3.48% Village 751 691 8.68% Village 53 52 1.92% West Ashley 49,748 36,838 35.05% West Ashley 4,727 4,692 0.75% West Ashley 430 451 -4.66% Wando1 178,617 n/a n/a Wando1 7,361 n/a n/a Wando1 2,887 n/a n/a Total Downloads 341,498 271,636 25.72% Wifi USE 179,425 123,011 45.86% TOTALS 12,016 8,553 40.49% TOTALS 1,296,711 1,113,881 16.41% TOTALS 297,601 240,342 23.82% Patrons Active Within Last 3 Years 139,509

User Visits Reference Out-of-County Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 120,427 127,472 -5.53% Main 52,497 51,228 2.48% Main 18 20 -10.00% Bookmobile 5,538 2,930 89.01% Bookmobile 1,702 523 225.43% Bookmobile 0 0 0.00% CRM 38,385 34,705 10.60% CRM 9,403 9,198 2.23% CRM 0 2 -100.00% Dart 22,808 12,299 85.45% Dart 1,909 3,012 -36.62% Dart 0 0 0.00% Dorchester Road 38,531 35,861 7.45% Dorchester Road 8,658 10,528 -17.76% Dorchester Road 14 14 0.00% Edisto 2,879 1,501 91.81% Edisto 5,845 3,342 74.90% Edisto 0 0 0.00% Folly 4,818 5,489 -12.22% Folly 2,939 3,166 -7.17% Folly 0 0 0.00% James Island2,3 36,927 44,699 -17.39% James Island2,3 12,690 14,648 -13.37% James Island2,3 0 0 0.00% John's Island 49,460 53,608 -7.74% John's Island 19,840 23,495 -15.56% John's Island 2 1 100.00% McClellanville 6,651 5,378 23.67% McClellanville 1,721 1,818 -5.34% McClellanville 0 0 0.00% Mt. Pleasant 71,521 94,495 -24.31% Mt. Pleasant 21,532 28,535 -24.54% Mt. Pleasant 10 7 42.86% Otranto Road 53,118 52,704 0.79% Otranto Road 12,394 12,574 -1.43% Otranto Road 8 11 -27.27% Poe 4,897 4,958 -1.23% Poe 587 744 -21.10% Poe 0 0 0.00% St. Andrews 95,621 81,830 16.85% St. Andrews 38,692 28,351 36.47% St. Andrews 0 0 0.00% St. Pauls 4,372 4,645 -5.88% St. Pauls 1,966 3,635 -45.91% St. Pauls 0 0 0.00% Village 9,235 7,660 20.56% Village 3,592 4,359 -17.60% Village 0 0 0.00% West Ashley 39,182 35,672 9.84% West Ashley 23,198 15,565 49.04% West Ashley 0 1 -100.00% Wando1 99,584 n/a n/a Wando1 32,905 n/a n/a Wando1 19 n/a n/a TOTALS 703,954 605,906 16.18% TOTALS 252,070 214,721 17.39% TOTALS 71 56 26.79%

1 Wando Mount Pleasant opened June 10, 2019. 2 James Island Library on Camp Road closed Sept. 28, 2019 in preparation for the replacement Baxter-Patrick James Island Library, resulting in decreased statistical data. 3 Baxter-Patrick James Island opened November 2, 2019. Programming YTD Programs by Age Current Previous 1200 978 Main YTD Total YTD Total % change 1000 # of Programs 432 587 -26.41% Attendance 17,461 24,553 -28.88% 800 652 694 584 Bookmobile 600 # of Programs 0 1 -100.00% 400 Attendance 0 50 -100.00% CRM 200 # of Programs 92 74 24.32% 0 Attendance 2,286 2,912 -21.50% Birth-4 5-11 12-18 Adult Dart # of Programs 163 103 58.25% November Items Borrowed Attendance 2,191 3,184 -31.19% 11,668 Dorchester Road # of Programs 216 185 16.76% Attendance 2,223 5,324 -58.25% 48,212 Edisto # of Programs 46 21 119.05% 42,344 Attendance 461 163 182.82% Folly # of Programs 44 65 -32.31% Attendance 901 2,551 -64.68% James Island2,3 37,265 # of Programs 114 126 -9.52% Adult Print Adult Non-Print Juvenile Print Juvenile Non-Print Attendance 3,833 6,833 -43.90% John's Island November Circulation by Branch # of Programs 186 238 -21.85% BOOKMOBILE 1,554 Attendance 3,925 6,906 -43.17% CRM 4,225 McClellanville DART 3,878 # of Programs 53 34 55.88% DORCHESTER 7,017 Attendance 963 1,429 -32.61% EDISTO 646 FOLLY Mt. Pleasant 1,026 JAMES ISLAND 19,993 # of Programs 175 245 -28.57% JOHNS ISLAND 11,834 Attendance 4,827 13,685 -64.73% MAIN 19,425 Otranto Road MCCLELLANVILLE 1,974 # of Programs 206 221 -6.79% MT. PLEASANT 26,193 Attendance 3,119 10,120 -69.18% OTRANTO 10,154 Poe POE 1,651 # of Programs 201 226 -11.06% ST. ANDREWS 22,389 Attendance 2,738 3,736 -26.71% ST. PAUL'S 1,249 St. Andrews/Hurd VILLAGE 2,016 # of Programs 216 232 -6.90% WEST ASHLEY 8,914 Attendance 5,829 7,624 -23.54% WANDO 27,451 St. Pauls 0 5,000 10,000 15,000 20,000 25,000 30,000 # of Programs 52 49 6.12% Attendance 138 1,666 -91.72% YTD eBranch Circulation Village 8,158 # of Programs 48 47 2.13% 26,662 Attendance 458 586 -21.84% West Ashley # of Programs 100 90 11.11% 131,666 Attendance 4,150 2,734 51.79% Wando1 # of Programs 460 n/a n/a Attendance 12,391 n/a n/a TOTALS4 175,012 # of Programs 2,804 2,544 10.22% Attendance 67,894 94,056 -27.82% E-Books Electronic Audio Electronic Periodicals Electronic Video 1 Wando Mount Pleasant opened June 10, 2019. 2 James Island on Camp Road closed Sept. 28, 2019. 3 Baxter-Patrick James Island opened November 2, 2019. 4 Attendance decreased due to change in recording outreach statistics. December 2019 Circulation PC Use Registrations* Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 130,725 138,360 -5.52% Main 24,915 26,412 -5.67% Main 3,535 2,632 34.31% Bookmobile 10,081 9,099 10.79% Bookmobile n/a n/a n/a Bookmobile 69 76 -9.21% CRM 27,364 37,142 -26.33% CRM 13,722 13,725 -0.02% CRM 438 450 -2.67% Dart 20,421 9,053 125.57% Dart 8,368 7,351 13.83% Dart 221 120 84.17% Dorchester Road 45,423 46,564 -2.45% Dorchester Road 12,832 13,964 -8.11% Dorchester Road 799 757 5.55% Edisto 4,370 3,646 19.86% Edisto 467 421 10.93% Edisto 62 58 6.90% Folly 7,217 7,245 -0.39% Folly 604 611 -1.15% Folly 50 76 -34.21% James Island2,3 86,637 84,060 3.07% James Island2,3 6,237 6,705 -6.98% James Island2,3 733 515 42.33% John's Island 77,694 73,005 6.42% John's Island 10,415 11,015 -5.45% John's Island 671 569 17.93% McClellanville 10,795 3,199 237.45% McClellanville 1,057 1,394 -24.18% McClellanville 65 44 47.73% Mt. Pleasant 179,491 258,149 -30.47% Mt. Pleasant 9,433 12,166 -22.46% Mt. Pleasant 1,027 1,674 -38.65% Otranto Road 67,831 64,850 4.60% Otranto Road 15,754 16,281 -3.24% Otranto Road 688 721 -4.58% Poe 10,317 10,528 -2.00% Poe 375 545 -31.19% Poe 95 112 -15.18% St. Andrews 152,445 166,197 -8.27% St. Andrews 17,973 18,269 -1.62% St. Andrews 1,083 1,098 -1.37% St. Pauls 8,474 10,878 -22.10% St. Pauls 1,764 1,769 -0.28% St. Pauls 134 91 47.25% Village 12,829 13,054 -1.72% Village 896 786 13.99% Village 67 58 15.52% West Ashley 57,272 42,611 34.41% West Ashley 5,463 5,486 -0.42% West Ashley 468 492 -4.88% Wando1 202,007 n/a n/a Wando1 8,281 n/a n/a Wando1 3,088 n/a n/a Total Downloads 405,945 325,162 24.84% Wifi USE 213,913 146,966 45.55% TOTALS 13,293 9,543 39.30% TOTALS 1,517,338 1,302,802 16.47% TOTALS 352,469 283,866 24.17% Patrons Active Within Last 3 Years 139,584

User Visits Reference Out-of-County Registrations Current Previous Current Previous Current Previous YTD Total YTD Total % change YTD Total YTD Total % change YTD Total YTD Total % change Main 138,343 145,388 -4.85% Main 59,418 59,915 -0.83% Main 20 22 -9.09% Bookmobile 5,785 4,317 34.01% Bookmobile 1,884 692 172.25% Bookmobile 0 0 0.00% CRM 44,507 41,837 6.38% CRM 10,694 10,410 2.73% CRM 0 2 -100.00% Dart 27,108 15,627 73.47% Dart 2,310 3,570 -35.29% Dart 0 0 0.00% Dorchester Road 41,631 41,507 0.30% Dorchester Road 10,105 11,924 -15.25% Dorchester Road 15 17 -11.76% Edisto 3,368 1,922 75.23% Edisto 6,725 3,941 70.64% Edisto 1 0 100.00% Folly 5,567 6,488 -14.20% Folly 3,257 3,836 -15.09% Folly 0 0 0.00% James Island2,3 45,344 51,739 -12.36% James Island2,3 16,351 17,286 -5.41% James Island2,3 0 0 0.00% John's Island 57,230 61,036 -6.24% John's Island 22,822 26,828 -14.93% John's Island 2 1 100.00% McClellanville 7,755 6,356 22.01% McClellanville 1,935 2,043 -5.29% McClellanville 0 0 0.00% Mt. Pleasant 83,220 109,341 -23.89% Mt. Pleasant 24,086 32,729 -26.41% Mt. Pleasant 10 10 0.00% Otranto Road 61,541 61,808 -0.43% Otranto Road 14,491 14,110 2.70% Otranto Road 10 13 -23.08% Poe 5,757 5,801 -0.76% Poe 703 851 -17.39% Poe 0 0 0.00% St. Andrews 110,770 95,870 15.54% St. Andrews 43,498 32,290 34.71% St. Andrews 0 0 0.00% St. Pauls 5,076 5,430 -6.52% St. Pauls 2,209 4,378 -49.54% St. Pauls 0 0 0.00% Village 11,211 8,782 27.66% Village 4,135 5,338 -22.54% Village 0 0 0.00% West Ashley 46,167 41,371 11.59% West Ashley 28,170 18,108 55.57% West Ashley 1 1 0.00% Wando1 113,141 n/a n/a Wando1 36,836 n/a n/a Wando1 21 n/a n/a TOTALS 813,521 704,620 15.46% TOTALS 289,629 248,249 16.67% TOTALS 80 66 21.21%

1 Wando Mount Pleasant opened June 10, 2019. 2 James Island Library on Camp Road closed Sept. 28, 2019 in preparation for the replacement Baxter-Patrick James Island Library, resulting in decreased statistical data. 3 Baxter-Patrick James Island opened November 2, 2019. Programming YTD Programs by Age Current Previous 1500 Main YTD Total YTD Total % change 1,153 # of Programs 500 671 -25.48% 1000 Attendance 19,500 26,657 -26.85% 753 810 Bookmobile 699 # of Programs 0 1 -100.00% 500 Attendance 0 50 -100.00% CRM # of Programs 110 98 12.24% 0 Attendance 2,514 3,283 -23.42% Birth-4 5-11 12-18 Adult Dart # of Programs 189 132 43.18% December Items Borrowed Attendance 2,494 3,647 -31.62% 10,249 Dorchester Road # of Programs 260 216 20.37% Attendance 2,444 7,039 -65.28% 47,506 Edisto 37,436 # of Programs 51 29 75.86% Attendance 492 200 146.00% Folly # of Programs 48 77 -37.66% Attendance 937 2,828 -66.87% James Island2,3 37,599 # of Programs 158 151 4.64% Adult Print Adult Non-Print Juvenile Print Juvenile Non-Print Attendance 4,565 7,984 -42.82% John's Island December Circulation by Branch # of Programs 222 282 -21.28% BOOKMOBILE 1,148 Attendance 4,414 7,798 -43.40% CRM 3,441 McClellanville DART 4,511 # of Programs 60 37 62.16% DORCHESTER 6,154 Attendance 1,013 1,474 -31.28% EDISTO 564 Mt. Pleasant FOLLY 1,104 JAMES ISLAND 18,151 # of Programs 205 286 -28.32% JOHNS ISLAND 10,668 Attendance 5,859 14,808 -60.43% MAIN 19,437 Otranto Road MCCLELLANVILLE 1,745 # of Programs 235 256 -8.20% MT. PLEASANT 24,297 Attendance 3,543 11,340 -68.76% OTRANTO 9,733 Poe POE 1,376 # of Programs 234 292 -19.86% ST. ANDREWS 20,262 Attendance 3,150 4,256 -25.99% ST. PAUL'S 1,043 St. Andrews/Hurd VILLAGE 1,632 # of Programs 246 272 -9.56% WEST ASHLEY 7,524 Attendance 6,575 8,624 -23.76% WANDO 23,390 St. Pauls 0 5,000 10,000 15,000 20,000 25,000 30,000 # of Programs 59 54 9.26% Attendance 146 1,716 -91.49% YTD eBranch Circulation Village 9,775 # of Programs 53 54 -1.85% 30,921 Attendance 472 627 -24.72% West Ashley # of Programs 125 110 13.64% 156,514 Attendance 4,845 3,334 45.32% Wando1 # of Programs 549 n/a n/a Attendance 14,473 n/a n/a TOTALS4 208,735 # of Programs 3,304 3,018 9.48% Attendance 77,436 105,665 -26.72% E-Books Electronic Audio Electronic Periodicals Electronic Video 1 Wando Mount Pleasant opened June 10, 2019. 2 James Island on Camp Road closed Sept. 28, 2019. 3 Baxter-Patrick James Island opened November 2, 2019. 4 Attendance decreased due to change in recording outreach statistics. SERVICE EFFECTIVENESS MEASURES FY2020 Through October 2019 Main CRM Dart DOR Edisto Folly Johns MCC MTP Otranto Poe STA STP Village WA WMP BPJI New STP System Total Circulation/Visit 0.92 1.06 0.38 14.95 0.75 0.19 1.34 1.27 2.16 1.07 1.78 1.37 1.72 1.27 1.25 1.79 1.85 N/A 2.20 Circulation/FTE 2,644 3,087 2,005 2,304 2,290 3,686 3,873 4,341 6,743 3,169 2,772 6,141 12,364 3,188 5,182 5,258 2,167 N/A 5,334 FTE Cost/Circulation 7.08 4.32 6.90 6.73 6.19 3.06 4.21 4.15 1.95 4.73 4.28 2.31 1.25 5.02 2.47 2.88 4.29 N/A 2.75 Cost/Circulation 10.74 6.17 9.05 8.11 7.77 3.61 5.05 4.99 2.30 5.42 6.00 2.75 2.27 5.55 2.81 3.83 6.02 N/A 3.63 FTEs 34.75 6.38 6.00 14.00 1.38 1.38 14.25 1.63 19.13 15.13 2.63 17.88 0.50 2.88 7.88 28.75 22.38 2.00 198.93 FY19 Personnel Expenditures $ 650,518 $ 85,013 $ 83,007 $ 216,927 $ 19,570 $ 15,579 $ 232,106 $ 29,372 $ 251,031 $ 226,634 $ 31,226 $ 254,043 $ 7,753 $ 46,117 $ 100,881 $ 435,936 $ 208,137 $ 26,346 $ 2,920,198 FY19 Branch Expenditures $ 986,499 $ 121,534 $ 108,904 $ 261,486 $ 24,549 $ 18,383 $ 278,689 $ 35,287 $ 297,052 $ 260,034 $ 43,767 $ 302,353 $ 14,037 $ 50,929 $ 114,690 $ 579,483 $ 291,835 $ 61,086 $ 3,850,597

Branch Expenditures $700,000 $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $- CRM Dart DOR Edisto Folly Johns MCC MTP Otranto Poe STA STP Village WA WMP BPJI New STP

FY19 Personnel Expenditures FY19 Branch Expenditures

YEAR-END FISCAL DATA FY2018 FY2019 % Change Interlibrary Loans 3,890 5,257 35.14% Reference Questions 541,900 522,220 -3.63% Summer Reading Participants 8,428 9,668 14.71% User Visits 1,543,027 1,491,407 -3.35% County Population (est. '17, '18) 401,438 405,905 1.11% Total Circulation 2,639,170 2,633,719 -0.21% Circulation per Capita 6.57 6.49 -1.30% SERVICE EFFECTIVENESS MEASURES FY2020 Through November 2019 Main CRM Dart DOR Edisto Folly Johns MCC MTP Otranto Poe STA STP Village WA WMP BPJI New STP System Total Circulation/Visit 0.92 1.05 0.41 13.64 0.79 0.17 1.36 1.36 2.17 1.09 1.83 1.38 1.70 1.21 1.27 1.79 1.85 N/A 1.84 Circulation/FTE 3,203 3,750 2,652 2,805 2,758 4,430 4,788 5,552 8,560 3,840 3,400 7,831 14,862 3,888 6,633 6,107 3,130 N/A 6,523 FTE Cost/Circulation 7.96 4.89 7.23 7.62 7.28 3.52 4.74 4.57 2.26 5.41 4.89 2.65 1.27 5.70 2.86 3.37 4.94 N/A 3.15 Cost/Circulation 11.70 6.80 9.25 9.02 8.88 4.09 5.61 5.37 2.62 6.11 6.64 3.11 2.28 6.23 3.20 4.35 6.49 N/A 4.04 FTEs 34.75 6.38 6.00 14.00 1.38 1.38 14.00 1.63 18.13 15.13 2.63 16.88 0.50 2.88 7.50 29.25 21.88 4.50 198.80 FY19 Personnel Expenditures $ 886,367 $ 116,889 $ 115,048 $ 299,125 $ 27,713 $ 21,512 $ 317,657 $ 41,348 $ 350,086 $ 314,043 $ 43,711 $ 350,631 $ 9,413 $ 63,805 $ 142,073 $ 602,417 $ 338,561 $ 45,741 $ 4,086,139 FY19 Branch Expenditures $ 1,302,214 $ 162,571 $ 147,149 $ 354,355 $ 33,784 $ 24,980 $ 376,346 $ 48,583 $ 407,032 $ 355,180 $ 59,340 $ 411,021 $ 16,952 $ 69,766 $ 159,018 $ 776,967 $ 444,627 $ 89,221 $ 5,239,105

Branch Expenditures $1,000,000 $800,000 $600,000

$400,000

$200,000 $- CRM Dart DOR Edisto Folly Johns MCC MTP Otranto Poe STA STP Village WA WMP BPJI New STP

FY19 Personnel Expenditures FY19 Branch Expenditures

YEAR-END FISCAL DATA FY2018 FY2019 % Change Interlibrary Loans 3,890 5,257 35.14% Reference Questions 541,900 522,220 -3.63% Summer Reading Participants 8,428 9,668 14.71% User Visits 1,543,027 1,491,407 -3.35% County Population (est. '17, '18) 401,438 405,905 1.11% Total Circulation 2,639,170 2,633,719 -0.21% Circulation per Capita 6.57 6.49 -1.30% February 2020

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1

2 3 4 5 6 7 8 5pm – MTP, Growing Up Gullah-Geechee with Theresa Hilliard

9 10 11 12 13 14 15 5:30pm – Main, FOL 10:30am – Main, Board Meeting SEWE: "Wild About Books" Puppet Show

16 17 18 19 20 21 22 Presidents’ Day – LIBRARY CLOSED

23 24 25 26 27 28 29 5:30pm – Main, "The 5:15pm – Main, Orangeburg CCPL Board Meeting Massacre: Remembrances and Reckoning" Film Screening

March 6 & 7: Otranto Book Sale 11: Main, FOL Board Meeting NEXT MONTH: 26: DOR, CCPL Board Meeting