ACCEPTED DominionDominion Energy Energy FOR
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0 2019 4 ~ 0' ~,~N 9-..'-, ~ t e , fly Ill&' Customer.~E&~~g g Educationh Program March '%
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Rodney Blevins o inion Page John Raftery ner 1
y'aof 31 ACCEPTED Accelerating the Long-Term Benefits
Message: Television Advertisements FOR PROCESSING
After hearing from policy makers and other key i - stakeholders, we became 2019 aware of significant support for March LONG-TERM bill relief instead REDUCTION 12
of the short-term fix of a 11:36 onetime cash payment. As a result, we developed a plan to AM - significantly reduce bills, and SCPSC we endorse that plan. - https://youtu.be/y4n5viMUUGc 2017-370-E - Page
2 Dominion
s~s~ Energy' 2 of 31 ACCEPTED Accelerating the Long-Term Benefits
Message: Television Advertisements cont’dFOR PROCESSING
Columbia: WIS-NBC, WOLO-ABC, WLTX-CBS, WACH-FOX - 2019 Charleston: WCBD-NBC, WCIV-ABC, WCSC-CBS, WTAT-FOX March
Aiken/Augusta: WAGT-NBC, WJBF-ABC, WRDW-CBS, WFXG-FOX 12 11:36
Hilton Head/ WSAV-NBC, WJCL-ABC, WTOC-CBS, WTGS-FOX AM -
Beaufort: WHHI-TV SCPSC
Plus: CNN, MSNBC, FOX NEWS - 2017-370-E - Page
3 Dominion
s~s~ Energy' 3 of 31 ACCEPTED Accelerating the Long-Term Benefits
Message: Print Advertisements FOR PROCESSING Why are South Carolina residential electric - customers not getting 2019 a 81,000 cash payment March 12
from Dominion Energy? 11:36 AM -
Dominion Energy initially proposed an approximate $ 1,000 cash SCPSC payment with a modest bill reduction as part of its merger with SCEtkG's parent company. Instead, after hearing significant -
support from policy makers and other key stakeholders to focus 2017-370-E on long-term bill relief, we developed a plan that eliminated the cash payment in order to lower customers'ills even more for the long term, and we endorse that plan. - Page
4 Dominion
s~s~ Energy' 4 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Print Advertisements cont’d FOR PROCESSING
Instead of a one-ti e cash pay ent of approxi ately 1,000, residential electric custo ers ill get LONG-TER savings -
fro Do inion Energy: 2019 March
15%lower $4.5billionin The decrease in Changes in place electric bills in benefits provided electric bills will lower typical 12 2019 compared to by Dominion deliver ongoing monthly bills to 11:36 January 2018. Energy to SCEKG savings for the well below the customers. long term. national average. AM - SCPSC -
~~ Dominion 2017-370-E Energy: Affordable and reliable service now in South Carolina. Energy'ominion - Page
5 cease Dominion
a~& Energy' 5 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Print Advertisements cont’d FOR PROCESSING
✓ The State ✓ Carolina Panorama - ✓ The Post and Courier ✓ SC Black News 2019 ✓ The Sun News ✓ The Charleston Chronicle March
✓ Florence Morning News ✓ Latino 12 ✓ Aiken Standard ✓ El Informador 11:36 ✓ Hilton Head Island ✓ Community Times/Times AM - Packet/Beaufort Gazette Upstate Combo SCPSC - 2017-370-E - Page
6 Dominion
s~s~ Energy' 6 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Digital Advertisements FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page
7 Dominion
s~s~ Energy' 7 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Digital Advertisements cont’d FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page
8 Dominion
s~s~ Energy' 8 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Digital Advertisements cont’d FOR PROCESSING
✓ Aikenstandard.com ✓ Millennium Magazine - ✓ Islandpacket.com ✓ The Minority Eye 2019 ✓ Postandcourier.com ✓ Black Pages March
✓ Charlestoncitypaper.com ✓ FitsNews 12 ✓ Thestate.com ✓ Facebook 11:36 ✓ Free-times.com ✓ Twitter AM - ✓ Carolina Panorama ✓ Google AdWorks SCPSC ✓ The Charleston Chronicle ✓ YouTube - 2017-370-E - Page
9 Dominion
s~s~ Energy' 9 of 31 ACCEPTED Community Meet and Greets FOR PROCESSING vL II - 2019 v March 'eg 12 11:36 AM - SCPSC
Stllltij~ii - 2017-370-E - Page
10 Dominion
s~S tnergy' 10 of 31 ACCEPTED What Happened to the Cash Payments? FOR PROCESSING - 2019 Dominion Energy is providing electric March
customers significantly 12 reduced bills instead of the 11:36
cash back proposal. Here’s AM
why. - SCPSC Bill Reduction - 2017-370-E https://youtu.be/LPTHNOjMhlA - Page
11 eeet Dominion
s~s Energy' 11 of 31 ACCEPTED
Customer Contacts by Phone FOR
(1/1/2019 – 2/28/2019) PROCESSING
Total SCE&G Call Volume: 264,966 - 2019 Dominion Energy Merger Related Calls: 4,286 March $1,000 Cash Back Specific Calls: 656 of the 4,286 12 11:36 • Merger Related Calls were 1.6 % of Total SCE&G Call Volume AM
• Cash Back Calls were 0.3 % of Total SCE&G Call Volume - SCPSC • Cash Back Calls were 15 % of Merger Related Calls - 2017-370-E - Page
12 Dominion
s~s~ Energy' 12 of 31 ACCEPTED
Customer Contacts by Email FOR
(1/1/2019 – 2/28/2019) PROCESSING
Total SCE&G Email Volume: 5,216 - Dominion Energy Merger Related Emails: 75 2019 $1,000 Cash Back Specific Emails: 65 of the 75 March 12 11:36 • Merger Related Emails were 1.4 % of Total SCE&G Email Volume • AM Cash Back Emails were 1.3 % of Total SCE&G Email Volume - • Cash Back Emails were 87 % of Merger Related Emails SCPSC - 2017-370-E - Page
13 Dominion
s~s~ Energy' 13 of 31 Digital Metrics ACCEPTED (1/1/2019 – 2/28/2019) FOR
Dominion Energy South PROCESSING sp Fmi I I F blmmbyi Hm 171 F I w22 C SS ~ bra N~ 0 What happened to Ihe 1,000 cash payment from Dominion Energye Dominion Energy m prowding electnc customers signibcanlly reduced bills $ Residential electnc customem a e now gaging a better deal LONG-TERM instead of the cash back proposal Find out why by reducton $45billioninbenefits 15N lowereleclrichss - 2019
mm'ominion w~Energy, March Ngnlbcsnt suppmtfnNN key DOMINION EN ERGYSCUIH CCM
Long-Term gill Regal M
Dominio E argy's plan tw SC secures last g low rates f 12 11:36 Qck gc m +st AM - 7,093,398 Impressions Delivered SCPSC
84,914 Clicks on Ads - 34,166 Website Sessions 2017-370-E 61,000 + Digital Video Views - Page
14 Efgfgggg Dominion
t~s Energy' 14 of 31 ACCEPTED
Appendix 1: FOR
Poster Boards for Dominion Energy PROCESSING Community Meetings - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page
15 Dominion
s~s~ Energy' 15 of 31 ACCEPTED
Dominion Energy: Our Culture FOR FIVE CORE VALUES PROCESSING - 2019
EMBRACE ONE DOMINION SAFETY ETHICS March EXCELLENCE CHANGE ENERGY
Safety is our highest Integrity, individual We set high Embrace changing We know that 12
priority, in the responsibility and performance expectations from strong, sustainable 11:36 workplace and in accountability go standards and are customers, investors, performance the community. hand-in-hand with committed to employees, and the depends on how bottom-line results. continuous communities we well we support AM each other. improvement. serve across 18 -
states. SCPSC - 2017-370-E - Page
16 Dominion
s~s~ Energy' 16 of 31 ACCEPTED
Sustainability: Social Commitments FOR HIGHLIGHTS PROCESSING
#1 “Best for Vets” Award
#2 “Most Admired Companies” - 2019 $35 million in charitable giving in 2018 March
$12.9 million in low-income fuel assistance 12 11:36 125,000+ hours volunteered by employees AM - SCPSC - 2017-370-E - Page
17 ~~~ Dominion
s~s Energy' 17 of 31 ACCEPTED
Commitment to Our Communities FOR EMPLOYEE VOLUNTEERS PROCESSING
300 “Volunteers of the Year” since 1980 - …and counting. 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page
18 ~~ Dominion
s~s Energy' 18 of 31 ACCEPTED
Commitment to South Carolina FOR COMMUNITY RESULTS PROCESSING
ONE SC PA IMETTII RELIEF FUND of Greater South Carolina IQOD BANK
~ -
an IDs op FREY 2019 Qd COLLEGES Scggp 6000 BROOKLAND LOWCOUNTRY HALL + SAMARITAE I' U N D A T I 0 N OF SCIENCE AND MATH MIDDLE TYOER SMILES COMMCNO1'CENIRR March Ilute N oetme a c l
EdVenture 12 4MR Columbia EDUCATION. EVERYONE. FOC Urban League, Inc. m 11:36 O UNLIMITED
~
~ ~ r AM I~ cthiidren'6 Home works ~
Newberry County ~i~ Epworth -~ water r ~ fend Home'hddrens American Habitat grelief ~a mission - for HumanttY' Council on Aging SCPSC Red Cross Smav DMP Palmetto Pregnancy Center 4 Blue Star 3Hothers Project "dMM &re+ SERVE @ CONNECT LOWCOUNTRY ofAmerica, Irtc. - FOOD BANK r 2017-370-E
CENTRAL CAAOLINA u e * a u South Carolina Community ADVOCATES F0R Aquarium Foundation COASTAL DISCOVERY Mua REM 4 A G R I c U LT U R E L 3 2Q
alzheimer's - association'rssssh Page 19 Dominion
A~& Energy' 19 of 31 ACCEPTED
Economic Development FOR A STRONG BUSINESS PARTNER PROCESSING - 2019 March
Regularly honored for economic development among top U.S. utilities. 12 11:36 AM - S BUSINESS SCPSC SELECTION g FAC I L IT I ES
MAGAZINE - 2017-370-E Site Selection magazine named Dominion Business Facilities magazine named Energy one of the country’s top 10 utilities Dominion Energy “Editor’s Choice Selection” for economic development. as a Top Utility for Powering Growth. - Page
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s~E~ tnergy' 20 of 31 ACCEPTED
Our Current Operating and Service Areas FOR
OUR FOOTPRINT PROCESSING Dominion Energy began as a canal navigation company in Virginia. We found our niche as an electric power company in 1909, and – through mergers, expansion and growth – now own and operate energy infrastructure in some of the fastest-growing regions in the nation.
~ New Dominion Energy Gas fk Electric Distribution -
~ Electric Distnbution 2019 — Electric Transmission hines (Bulk Delivery) — Gas Transmission Pipelines
-- Proposed Atlantic Coast Pipehne March 4 Blue Racer Facihties
A Cove Point I NG Famhty A Hastings Facility 12 ~ Utica Shale Boundary ~ Marcellus Shale Boundary 11:36 Natural Gas Underground Storage Pools Regulated Gas Distnbution
~ Biomass AM ~ Coal
~ Hydro - SCPSC ~ Natural Gas ~ Planned Natural Gas Famlity ~ Nuclear ~ Oil/Gas -
~ Solar 2017-370-E ~ Proposed Solar Faality ~ Wind ~ Proposed Offshore 1Nind ~ Electnc and Gas Service/Base Pnvatization - Page
21 fffffffh Dominion
f~s Energy' 21 of 31 ACCEPTED
A New Day FOR
~ New Dominion Energy Gas tk Electric Distribution Cl Electric Distribution PROCESSING — Electnc transmission Lines /Bulk Delivery) — Gas Transmission Pipelines - ~ Proposed Atlantic Coast Pipeline A Blue Racer Faalitiss A Cove Point LNG Facility A Hastings Facility ~ Utica Shale Boundary
~ Marcellus Shale Boundary - Natural Gss Underground Storage Pools 2019 Regulated Gas Distnbution ~ Biomass 21,300 March ~ Coal EMPLOYEES ~ Hydro ~ Natural Gas
IN THE 18 STATES WHERE 12 ~ Planned Natural Gas Facility DOMINION ENERGY OPERATES Nuclear ~ 11:36 ~ Oil/Gas ~ Solar ~ Proposed Solar Facility AM ~ Wind Wind ~ Proposed Offshore -
~ Electnc and Gss Service/Base Privatization SCPSC - Areas now served by 2017-370-E Dominion Energy - Page
22 tgttttth Dominion
t~s Energy' 22 of 31 ACCEPTED
Dominion Energy: A Strong Corporate FOR
Citizen in South Carolina Since 2015 PROCESSING
$750+ MILLION INVESTED in South Carolina over the past three years through Dominion Energy Carolina Gas Transmission infrastructure growth and renewable energy projects. - 2019 SOLAR 1,500 March MILES OF 71 MW PIPELINE IN JASPER 12 11:36 WITH FACILITIES IN
10 MW AM -
32 IN RIDGELAND SCPSC COUNTIES - 2017-370-E - Page
23 23 of 31 ACCEPTED
Dominion Energy: South Carolina FOR CAROLINA GAS TRANSMISSION CUSTOMERS PROCESSING
Centu~ALUMINUM re~ " MOHAWK 3T Cp ~~e ~~WMCa UBERTY STEEL *..".""-'P AIR LIQUIDE -.„,: (winnabprp v suominen ~ - Nohwovehx ~p~pDGk 2019 "-"-"-"-"-'""-" ': RB'EHE~appp~opp Fhl"'""'"""" iOhnSOn : BennettSVille a 'L. (g] aaauV --- Fhl ~iL~~'ntro ) s March grtlAtaEyirtr AMERicAN ///LIEF SPOTLIGHT g, f~~ ManSfield power e Gaa 12 TALLEY METAL QJIAluminun BPAmoco INTERNATIONALlIIslPAPER 11:36 Q AC h» I GÃlp ! ~ Rerueit Sources,Ino. TENASKA' ARG o QRIDGESTDllE ~ i 'z t AM Ie ~ f DUKE V ENERGY. jQ Seaoent Energy )IQgggt Makebaard -
8 SCPSC ptpGEEEE SNYDER BROTHERS Management EN RGY NARKELINC LLC Domtar cJ atheon. ~e ' EASTMPL!E ~T nn „, „~m S~ NExrere - E!eP' Elnatt "'"'t'eo'hoh 2017-370-E ravr Iiriliiy Sevrvvt FIBER INDUSTRIES Pe]tet+ Chester, County tu Direct hE~ energy natural gtts authority 58 Energg. - Page
24 EEBEEB Dominion
t~s Energy' 24 of 31 ACCEPTED
Dominion Energy’s Plan FOR
Overall, Dominion Energy is providing PROCESSING $4.5 billion in benefits to SCE&G electric customers. -
SMALL 2019 RESIDENTIAL INDUSTRIAL BUSINESS March
STATE MUNICIPALITIES CHURCHES 12 AGENCIES 11:36 AM - Typical monthly bills have gone from among the highest in the region to levels near the SCPSC regional average and well below the national average. - 2017-370-E - Page
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s~s~ Energy' 25 of 31 ACCEPTED
Dominion Energy: Certainty and a FOR
Long-Term Solution PROCESSING BENEFITS TO SCE&G ELECTRIC CUSTOMERS
• Typical electric bills have been reduced by approximately 15 percent in 2019 compared
to January 2018. - 2019 • They are lower than the temporary rates implemented by the SC General Assembly March • Commercial and industrial customers will experience a roughly similar percentage bill reduction. 12 11:36 COMPARISON OF ESTIMATED TYPICAL RESIDENTIAL ELECTRIC BILLS AM - $147 15% SCPSC Jan. 2018
$125 - Feb. 2019 2017-370-E
Pre-Merger Post-Merger - Page
26 Dominion
s~s~ Energy' 26 of 31 ACCEPTED
Dominion Energy: Certainty and a FOR
Long-Term Solution PROCESSING BENEFITS TO GAS CUSTOMERS
• Natural gas customers will receive $2.45 million in total bill credits over three years,
to be distributed annually. - 2019 Service from an experienced company with a growing presence in South Carolina • March since 2015.
• Support for economic development and financial strength to back energy 12 infrastructure growth and support job creation. 11:36 AM - SCPSC - 2017-370-E - Page
27 Dominion
s~s~ Energy' 27 of 31 ACCEPTED
Dominion Energy: Certainty and a FOR
Long-Term Solution PROCESSING SCE&G EMPLOYEE BENEFITS
SCE&G headquarters remains in Cayce; president an SC resident.
• - 2019 • Employee compensation protection for non-executive SCANA March employees until at least July 1, 2020. 12
• Every effort to achieve any job reductions through voluntary severance 11:36 programs. AM -
• Employees of SCANA and its subsidiaries given fair consideration for SCPSC other opportunities within the larger Dominion Energy organization,
both inside and outside SC. - 2017-370-E - Page
28 Dominion
s~s~ Energy' 28 of 31 ACCEPTED
Dominion Energy: Certainty and a FOR
Long-Term Solution PROCESSING BENEFITS TO SOUTH CAROLINA COMMUNITIES
• A strong energy partner: -
• Reliability enhancements 2019 Cleaner energy • March • Grid security and modernization • Dominion Energy increasing SCANA’s philanthropic and community contributions by $1 12 million per year for at least five years. 11:36
• The company will help drive economic development through lower rates and will AM
aggressively support retaining and recruiting new businesses across the state while - SCPSC maintaining strong service reliability. • Dominion Energy commits to maintaining customer service at no less than current levels - and striving for continued improvements. 2017-370-E - Page
29 Dominion
s~s~ Energy' 29 of 31 ACCEPTED
Dominion Energy: Certainty and a FOR
Long-Term Solution PROCESSING WHAT TO EXPECT IN 2019
BILL RELIEF -
SCE&G electric customers will continue to experience savings on their electric bills. 2019
TAX BENEFITS March The benefit of the federal tax reform will be passed on
to electric customers throughout the year. In addition, a one time bill credit inclusive 12
of 2018 tax reform benefits appeared in electric customers’ February 2019 bills. 11:36
ONE-TIME SETTLEMENT AM
Apart from the Public Service Commission-approved customer benefits plan - SCPSC developed and endorsed by Dominion Energy, SCE&G electric customers should anticipate receiving an additional $115 million, plus the value of certain real estate -
assets, as part of the rate payer litigation settlement once approved by the court. 2017-370-E - Page
30 Dominion
s~s~ Energy' 30 of 31 ACCEPTED
What About Cash Payments? FOR
Under our original upfront cash payments plan, SCE&G electric residential customers PROCESSING would have received, on average, $1,000, but their monthly bills would have risen by more than $10 per month above the temporary rate.
Instead, Dominion Energy chose stable, long-term bill relief that moved typical monthly bills - slightly below the temporary rate and well below the national average. 2019
Importantly, the lower bills provide more value to SCE&G customers over 20 years. March 12 11:36 AM - SCPSC - 2017-370-E - Page
31 Dominion
~ 31 ~ Energy' of 31