ACCEPTED DominionDominion Energy Energy FOR AllowableAllowable ExEx ParteParte PROCESSING Communication% ~ nicatiya BriefingBriefin P ,0, ~I.S - 0 2019 4 ~ 0' ~,~N 9-..'-, ~ t e , fly Ill&' Customer.~E&~~g g Educationh Program March '% ~ . —&pl 12 11:36 March.IF'% '.'Area7, 2019 AM - ~ 8 SCPSC - 2017-370-E - Rodney Blevins o inion Page John Raftery ner 1 y'aof 31 ACCEPTED Accelerating the Long-Term Benefits Message: Television Advertisements FOR PROCESSING After hearing from policy makers and other key i - stakeholders, we became 2019 aware of significant support for March LONG-TERM bill relief instead REDUCTION 12 of the short-term fix of a 11:36 onetime cash payment. As a result, we developed a plan to AM - significantly reduce bills, and SCPSC we endorse that plan. - https://youtu.be/y4n5viMUUGc 2017-370-E - Page 2 Dominion s~s~ Energy' 2 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Television Advertisements cont’dFOR PROCESSING Columbia: WIS-NBC, WOLO-ABC, WLTX-CBS, WACH-FOX - 2019 Charleston: WCBD-NBC, WCIV-ABC, WCSC-CBS, WTAT-FOX March Aiken/Augusta: WAGT-NBC, WJBF-ABC, WRDW-CBS, WFXG-FOX 12 11:36 Hilton Head/ WSAV-NBC, WJCL-ABC, WTOC-CBS, WTGS-FOX AM - Beaufort: WHHI-TV SCPSC Plus: CNN, MSNBC, FOX NEWS - 2017-370-E - Page 3 Dominion s~s~ Energy' 3 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Print Advertisements FOR PROCESSING Why are South Carolina residential electric - customers not getting 2019 a 81,000 cash payment March 12 from Dominion Energy? 11:36 AM - Dominion Energy initially proposed an approximate $ 1,000 cash SCPSC payment with a modest bill reduction as part of its merger with SCEtkG's parent company. Instead, after hearing significant - support from policy makers and other key stakeholders to focus 2017-370-E on long-term bill relief, we developed a plan that eliminated the cash payment in order to lower customers'ills even more for the long term, and we endorse that plan. - Page 4 Dominion s~s~ Energy' 4 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Print Advertisements cont’d FOR PROCESSING Instead of a one-ti e cash pay ent of approxi ately 1,000, residential electric custo ers ill get LONG-TER savings - fro Do inion Energy: 2019 March 15%lower $4.5billionin The decrease in Changes in place electric bills in benefits provided electric bills will lower typical 12 2019 compared to by Dominion deliver ongoing monthly bills to 11:36 January 2018. Energy to SCEKG savings for the well below the customers. long term. national average. AM - SCPSC - ~~ Dominion 2017-370-E Energy: Affordable and reliable service now in South Carolina. Energy'ominion - Page 5 cease Dominion a~& Energy' 5 of 31 ACCEPTED Accelerating the Long-Term Benefits Message: Print Advertisements cont’d FOR PROCESSING ✓ The State ✓ Carolina Panorama - ✓ The Post and Courier ✓ SC Black News 2019 ✓ The Sun News ✓ The Charleston Chronicle March ✓ Florence Morning News ✓ Latino 12 ✓ Aiken Standard ✓ El Informador 11:36 ✓ Hilton Head Island ✓ Community Times/Times AM - Packet/Beaufort Gazette Upstate Combo SCPSC - 2017-370-E - Page 6 Dominion s~s~ Energy' 6 of 31 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 7 of 31 Dominion Energy' ~ s~s Term Benefits Term - Message: Digital Advertisements Digital Message: Accelerating the Long Accelerating 7 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 8 of 31 Dominion Energy' ~ s~s Term Benefits Term - Message: Digital Advertisements Digital cont’d Message: Accelerating the Long Accelerating 8 ACCEPTED Accelerating the Long-Term Benefits Message: Digital Advertisements cont’d FOR PROCESSING ✓ Aikenstandard.com ✓ Millennium Magazine - ✓ Islandpacket.com ✓ The Minority Eye 2019 ✓ Postandcourier.com ✓ Black Pages March ✓ Charlestoncitypaper.com ✓ FitsNews 12 ✓ Thestate.com ✓ Facebook 11:36 ✓ Free-times.com ✓ Twitter AM - ✓ Carolina Panorama ✓ Google AdWorks SCPSC ✓ The Charleston Chronicle ✓ YouTube - 2017-370-E - Page 9 Dominion s~s~ Energy' 9 of 31 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 10 of 31 Dominion tnergy' s~S 'eg vL II v Stllltij~ii Community Meet and Greets and Community Meet 10 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 11 of 31 Dominion Energy' eeet s~s https://youtu.be/LPTHNOjMhlA Reduction Bill What Happened to the Cash Payments? to the Cash What Happened 11 why. cash back proposal. Here’s Here’s proposal. back cash reduced bills instead of the of bills instead reduced customers significantly significantly customers providing electric providing Dominion Energy is Energy Dominion ACCEPTED Customer Contacts by Phone FOR (1/1/2019 – 2/28/2019) PROCESSING Total SCE&G Call Volume: 264,966 - 2019 Dominion Energy Merger Related Calls: 4,286 March $1,000 Cash Back Specific Calls: 656 of the 4,286 12 11:36 • Merger Related Calls were 1.6 % of Total SCE&G Call Volume AM • Cash Back Calls were 0.3 % of Total SCE&G Call Volume - SCPSC • Cash Back Calls were 15 % of Merger Related Calls - 2017-370-E - Page 12 Dominion s~s~ Energy' 12 of 31 ACCEPTED Customer Contacts by Email FOR (1/1/2019 – 2/28/2019) PROCESSING Total SCE&G Email Volume: 5,216 - Dominion Energy Merger Related Emails: 75 2019 $1,000 Cash Back Specific Emails: 65 of the 75 March 12 11:36 • Merger Related Emails were 1.4 % of Total SCE&G Email Volume • AM Cash Back Emails were 1.3 % of Total SCE&G Email Volume - • Cash Back Emails were 87 % of Merger Related Emails SCPSC - 2017-370-E - Page 13 Dominion s~s~ Energy' 13 of 31 Digital Metrics ACCEPTED (1/1/2019 – 2/28/2019) FOR Dominion Energy South PROCESSING sp Fmi I I F blmmbyi Hm 171 F I w22 C SS ~ bra N~ 0 What happened to Ihe 1,000 cash payment from Dominion Energye Dominion Energy m prowding electnc customers signibcanlly reduced bills $ Residential electnc customem a e now gaging a better deal LONG-TERM instead of the cash back proposal Find out why by reducton $45billioninbenefits 15N lowereleclrichss - 2019 mm'ominion w~Energy, March Ngnlbcsnt suppmtfnNN key DOMINION EN ERGYSCUIH CCM Long-Term gill Regal M Dominio E argy's plan tw SC secures last g low rates f 12 11:36 Qck gc m +st AM - 7,093,398 Impressions Delivered SCPSC 84,914 Clicks on Ads - 34,166 Website Sessions 2017-370-E 61,000 + Digital Video Views - Page 14 Efgfgggg Dominion t~s Energy' 14 of 31 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 15 of 31 Dominion Energy' ~ s~s Appendix 1: Appendix Community Meetings Poster Boards for Energy Dominion Poster 15 ACCEPTED Dominion Energy: Our Culture FOR FIVE CORE VALUES PROCESSING - 2019 EMBRACE ONE DOMINION SAFETY ETHICS March EXCELLENCE CHANGE ENERGY Safety is our highest Integrity, individual We set high Embrace changing We know that 12 priority, in the responsibility and performance expectations from strong, sustainable 11:36 workplace and in accountability go standards and are customers, investors, performance the community. hand-in-hand with committed to employees, and the depends on how bottom-line results. continuous communities we well we support AM each other. improvement. serve across 18 - states. SCPSC - 2017-370-E - Page 16 Dominion s~s~ Energy' 16 of 31 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 17 of 31 Dominion Energy' ~~~ s~s income fuel assistance - volunteered by employees in low in in2018 charitablegivingin #2 “Most Admired Admired Companies” #2 “Most $35 million $12.9 million 125,000+ hours #1 “Best for Vets” Award #1 “Best for Vets” HIGHLIGHTS Sustainability: Social Commitments Social Sustainability: 17 ACCEPTED FOR PROCESSING - 2019 March 12 11:36 AM - SCPSC - 2017-370-E - Page 18 of 31 Dominion Energy' ~~ s~s …and counting. …and 300 “Volunteers of the Year” since 1980 since Year” the of “Volunteers 300 EMPLOYEE VOLUNTEERS EMPLOYEE Commitment Our Communities Commitment to 18 ACCEPTED Commitment to South Carolina FOR COMMUNITY RESULTS PROCESSING ONE SC PA IMETTII RELIEF FUND of Greater South Carolina IQOD BANK ~ - an IDs op FREY 2019 Qd COLLEGES Scggp 6000 BROOKLAND LOWCOUNTRY HALL + SAMARITAE I' U N D A T I 0 N OF SCIENCE AND MATH MIDDLE TYOER SMILES COMMCNO1'CENIRR March Ilute N oetme a c l EdVenture 12 4MR Columbia EDUCATION. EVERYONE. FOC Urban League, Inc. m 11:36 O UNLIMITED ~ ~ ~ r AM I~ cthiidren'6 Home works ~ Newberry County ~i~ Epworth -~ water r ~ fend Home'hddrens American Habitat grelief ~a mission - for HumanttY' Council on Aging SCPSC Red Cross Smav DMP Palmetto Pregnancy Center 4 Blue Star 3Hothers Project "dMM &re+ SERVE @ CONNECT LOWCOUNTRY ofAmerica, Irtc. - FOOD BANK r 2017-370-E CENTRAL CAAOLINA u e * a u South Carolina Community ADVOCATES F0R Aquarium Foundation COASTAL DISCOVERY Mua REM 4 A G R I c U LT U R E L 3 2Q alzheimer's - association'rssssh Page 19 Dominion A~& Energy' 19 of 31 ACCEPTED Economic Development FOR A STRONG BUSINESS PARTNER PROCESSING - 2019 March Regularly honored for economic development among top U.S. utilities. 12 11:36 AM - S BUSINESS SCPSC SELECTION g FAC I L IT I ES MAGAZINE - 2017-370-E Site Selection magazine named Dominion Business Facilities magazine named Energy one of the country’s top 10 utilities Dominion Energy “Editor’s Choice Selection” for economic development. as a Top Utility for Powering Growth. - Page 20 Dominion s~E~ tnergy' 20 of 31 ACCEPTED Our Current Operating and Service Areas FOR OUR FOOTPRINT PROCESSING Dominion Energy began as a canal navigation company in Virginia.