SAI SHIVA EDUCATIONAL TRUST, ARUN MUCHHALA INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT Front Office I

SEM 1 Sample Questions

1. In India hotels with twenty five rooms or less are classified as_____. a. Medium hotels b. small hotels c. large hotels d. mega hotels

2. _____hotels can be found in heart of the city. a. Airport b. Commercial c. Resort d. Time share

3. Legalised gambling is the major part to the ____hotels. a. Casino b. Conference c. Independent d. Chain

4. The brand that lends the name - ____ a. Franchiser b. Franchisor c. Franchisee d. Franchisur

5. Extended stay hotel are nearby ____hotel a. Resort b. Residential c. Bread & breakfast d. Suite

6. Owners hire ______to run the hotel for them conditions are written in the contract. a. franchiser b. Management companies c. Franchisee d. Referral groups

7. ____hotels provideDifferent types of games, entertainment, different cuisine etc. a. Rotels b. Condominiums c. Chain hotels d. Casino

8. Multi - property owned by a group of individual is ____ a. Independent hotel b. Chain hotel c. Large hotel d. Mega hotel

9. _____ is Hawaiian term for a room with a balcony that overlooks a Garden or swimming pool a. Suite b. Studio c. Parlor d. Lanai

10. _____ Suite located to on the topmost floor of the hotel. a. Junior b. Penthouse c. Presidential d. Hospitality

11. There is no fixed time of arrival for the guest in ____ basis of charging a. Day rate b. 24 hrs c. Per night d. Check in/ check out

12. Modified American Plan is also known as the ____ a. Full pension b. demi pension c. en pension d. Bermuda plan

13. Continental Planplan includes room charges and a ____breakfast a. American b. Bermuda c. B&b d. Continental

14. _____ prepares occupancy report and sends it to Front office. a. Maintenance b. Housekeeping c. Food & beverage d. Sales & marketing

15. ____ are responsible for opening maintaining of guest folios. a. Cashier b. Travel desk c. Telecommunications d. Concierge

16. ______a Special rate to government employees on the submission of identity proof. a. Educational rate b. Government rate c. Crib rate d. Introductory rate

17. _____make communication easier reducing the use of the telephone exchange. a. Pagers b. Walkie talkie c. Mobile phones d. Pay phones

18. _____— stands for Private Branch Exchange. a. PABX b. PBX c. PEABX d. PBXE

19. Telecommunications Supervisor Reports To ______a. Duty manager b. Cashier c. Human resource d. Front Office Manager

20. Telephone Operators are required to maintain high standards of ____hygiene a. Oral b. Fingers c. Eyes d. Nails

21. ____in operation is skill of telephone operators a. Speed b. Tact c. Diplomacy d. Hygiene

22. ____are trained to smile when speaking on the phone because it helps in executing cheerfulness. a. Bell desk b. Telephone Operators c. Chauffer’s d. Cashiers

23. The telephone department maintains a ___book a. Staff b. Log c. Bill d. Cash

24. Updating Guest Rack Updating the guest rack is one of the most critical functions in the PBX or _____systems. a. PABX b. PBAX c. PBXA d. APBX

25. Telephone operators Practise proper _____manners. a. Telephone b. Body language c. Table d. Social

26. In India hotels with 101 to 300 rooms are regarded as _____. a. Large hotels b. Very large hotels c. Small hotels d. Mega hotels

27. _____member get membership for certain duration of time. a. Casino b. Time share c. Suite d. Residential

28. ____ Hotels are near to the airport. a. Downtown b. Suburban c. Airport d. Suite

29. The hotel that buys the name - ____. a. Franchisee b. Franchisor c. Franchiser d. Franchisur

30. ____hotels are the most popular hotels a. Condominiums b. Economy c. Mid-scale/mid-market d. Residential

31. ______Near scenic beauty, can be by a beach or mountains a. Suite hotel b. Resort hotel c. Economy hotels d. Airport hotels

32. ______incorporate the features of bothtransient and residential hotels. a. Semi residential b. Transient c. Residential d. Extended stay hotels

33. Youth hostel is a type of ____ a. Supplementary accommodation b. Residential hotel c. Suburban hotel d. Dormitorie

34. ______are located close to the swimming pool or beach a. Lanai b. Duplex c. Cabana d. Penthouse

35. ____ plan includes only the room charges and morning tea in some cases a. CP b. EP c. MAP d. AP

36. _____Plan includes room charges , early morning tea and an American breakfast. a. B&B b. Bermuda c. European d. Continental

37. _____receives requests through various sources such as FIT, GIT, Groups, Tour operators a. Beldesk b. Reservation c. Reception d. Cashier

38. The higher the____, the lower will be the room rent. a. Location b. Competition c. Cost d. Level of service

39. A ____rate is quoted as a bouquet of products or services. a. Crib b. Volume c. Package d. Rack rate

40. Rooms situated on two different floors are ____. a. Studio b. Cabana c. Duplex d. Interconnecting

41. _____ plan is also known as 'all inclusive plan' or 'full board' plan a. Modified b. American c. European d. B&B

42. ____ — stands for Private Automatic Branch Exchange. a. PBAX b. PABX c. PXBA d. XPBA

43. Two-Way Walkie-Talkies are used by the _____ personnel to communicate with each other. a. Kitchen b. Security c. Housekeeping d. Front office

44. Developing a good memory is an important ____of an operator. a. Power b. Manner c. Competency d. study

45. AYS stands for – ______a. At Your Sell b. At Your Service c. All Your Service d. At All Your services

46. ______can represent the department at coordination meetings. a. Telephone Operators b. Concierge c. Bellboy d. Door man

47. Telephone staff may have to visit guest rooms for _____complaints. a. Internet b. Air Conditioner c. Telephone d. Wi Fi

48. _____ — stands for Electronic Private Automatic Branch Exchange. a. EPABX b. PBX c. PABX d. PXB

49. ______convey guest room complaints to the housekeeping desk. a. Telephone Operators b. F&B c. Human resource d. Accounts

50. ______Brief staff on a daily basis to promote a two-way communication. a. Telephone supervisor b. Cashier c. Concierge d. Door man