Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of Spaceship and Pickup Instead of carrying your wheelchairs are available for travel to and some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Earth for: purchases all day, have them delivered to from the accessible parking lot and the nearest areas for Guests with disabilities. These on a first-come, first-served basis and may not be neck loop at specific attractions. or Deposit Audio Description Utilizes Disney’s Handheld • Questions and Concerns The Gift Stop near the main Park entrance wheelchair rental location. These courtesy blue areas are filled on a first-come, first-served transferred from Park to Park. or to World Traveler at International wheelchairs are not permitted for use inside the Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades basis. Plan to arrive early, as space is limited. Device to display text at select attractions. Gateway and pick them up as you exit Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options and narration at specific attractions and outdoor • Separated Guest Assistance the Park. Please allow three hours for If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated • Lost and Found Companion Restrooms Companion- guaranteed. Parties larger than six may be delivery. If you prefer, have your purchases asked to separate and reunite afterwards. day, retain your deposit ticket from the first Park. You with a “CC” symbol can be activated by remote control built • Services for Guests with assisted restroom facilities are available in will be able to obtain a replacement wheelchair or delivered directly to your Walt Disney addition to facilities designed for access by Guests into Disney’s Handheld Device. Disabilities ® Accessible Transportation The following ECV the same day, if available, at the next Park with World Resort Hotel. See a Merchandise with mobility disabilities. These restrooms are Cast Member for more details. options are available for Guests in no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. located at: wheelchairs or ECVs: Dining • Spaceship Earth East Services for International Guests are Buses can accommodate various types • Stroller & Wheelchair Rental Shop to the left of Dining Reservations • Future World West & East Rental Locations Guest Relations See map inside for locations. Guest Relations See map inside for location. available at Guest Relations. • The Land - Soarin’® of wheelchairs and ECVs. The Spaceship Earth Table-Service restaurants book quickly, standard lift size is 30" x 48". • International Gateway Los Servicios para huéspedes so please make reservations at • Showcase Plaza - Refreshment Port internacionales están disponibles en la The wheelchair or ECV must www.disneyworld.com/dine, by calling • Germany oficina de Guest Relations. fit the lift without being forced 407-WDW-DINE (939-3463), or by visiting • American Adventure Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Des services pour les visiteurs any Guest Relations location. • Morocco and be securely fastened in the • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions internationaux sont disponibles au Amenities and Reservations must be cancelled at least • Norway restraints. We recommend that key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Guest Relations. Guests using ECVs transfer to a Services for use one day prior or a per person cancellation Auxiliary Entrance Limitations Some at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Serviços para visitantes internacionais estão charge may be incurred (charge varies attractions have auxiliary entrances for Guests in bus seat while onboard. Companion Restrooms the fountain. Also located in World Showcase near disponíveis no Guest Relations. Written Aids Packets containing dialogue, narrations, by location). wheelchairs. These entrances are not intended Watercraft access varies depending on Guest Relations at International Gateway and on the See map inside for locations indicated with flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der to bypass waiting lines. Guests with disabilities the type of watercraft and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. Gästebetreuung erhältlich. Mickey Check and up to five members of their party may enter the existing water levels and ゲストリレーションにて世界各国から Look for the Mickey Check on menus through these entrances. The rest of the party conditions. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified のゲストの皆様向けのサービスをご案 throughout the Walt Disney World Resort should use the standard queue. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. 内しております。 for kids’ meals and other items that meet Monorail system can be accessed by also obtain information, including parade & show basis at the rental location. ® Disney Nutrition Guidelines. For more Dining and Shopping Locations Some counter- elevators and/or ramps, at times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on Shopping service and merchandise locations have narrow Transportation and Ticket Center, Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list ® information, please visit 407-827-7935. Here at Epcot , you don’t need a queues formed by railings that may be difficult for ® ® specific interpreted show times for allWalt Disney World www.disneymickeycheck.com. For Magic Kingdom Park, Epcot , NO RESERVATIONS ACCEPTED. Available on a same- passport to embark on an international Guests using wheelchairs. At these locations, we Theme Parks. special dietary needs, please see a Disney’s Grand Floridian Resort & day basis and may only be used in the Park where shopping spree! Shop the World restaurant manager or chef. suggest that a member of your party order and Spa, Disney’s Polynesian Resort Showcase pavilions and you will discover they are rented. Your ECV will be held if you wish to For future visits to request confirmation of our interpreted transport the food, or contact a Cast Member and Disney’s Contemporary leave and return to the same Park. performance schedule OR to request interpretation for other authentic goods representing cultures Payment Options for assistance. around the globe — from delicate Resort. special events and shows, call a minimum of 14 days in Walt Disney World Resort advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. fragrances in France to handmade accepts Disney’s Visa® Cards, Visa®, ornaments in Germany. MasterCard®, Discover®, American ® Mobility Scooters/ECVs Express®, Diners Club® and JCB®. Beyond Epcot Safety in the Park Please keep your speed to the walking speed of Service Animals those around you. Leaving the Park? All Guests who wish to leave the Park and return later in the day Resorts/Special Reservations Walt Disney World Resort Hotels offer special equipment and may do so by presenting their original admission media. facilities for Guests with disabilities. For information specific to individual Resorts, please callWalt Adjust and lower speed while maneuvering Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control of the service animal. Guests with service animals should follow the same attraction entrance procedures • To get to the Epcot® parking lot, take a Parking Tram located outside the front of Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. through enclosed spaces like restrooms, merchandise and food and beverage locations. as Guests using wheelchairs. the Park. Accessibility information and accommodations for the following locations: • To get to Magic Kingdom® Park, take a Monorail to the Transportation and Ticket Park your device in safe locations clear from Service Animal Restrictions Due to the nature of some • Spaceship Earth Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard ® Center, and then a Monorail or Ferryboat to the Park. Beach Water Park. walkways and stairs. attractions, service animals may not be permitted to ride. At • Innoventions Pavilion • To get to Disney’s Animal Kingdom® Theme Park, take a Bus located outside these locations, please inquire with a Cast Member about • Captain EO Downtown Disney® Guest Relations locations at Downtown Disney Marketplace and Evacuation available options including a Rider Switch with a member the front of the Park. In the event of an evacuation, Guests may be Service Animal Relief Areas ® Downtown Disney West Side. of your party or a portable kennel. • To get to Disney’s Hollywood Studios , walk or take a FriendShip Boat from required to walk certain distances and navigate ® • Future World West: next to Imagination! • Mission: SPACE Attraction International Gateway. Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information stairs or narrow walkways. In this case, please ® restrooms • Test Track Attraction ® regarding shows, entertainment, operating hours and even character appearances! have a member of your party assist you, or wait in • Future World East: next to restrooms behind • To get to Downtown Disney Area or Disney’s Typhoon Lagoon Water Park, • Soarin’ ® Attraction take a Bus to any Walt Disney World Resort Hotel, and then another Bus to the a vehicle for assistance. ™ MouseGear • Entertainment, outdoor shows and other Guest offerings are subject to change • Attraction Downtown Disney Area. without notice. The Sum of All Thrills’ • United Kingdom: right of restrooms Transfers • Norway: left across from area restrooms • To get to Disney’s Blizzard Beach Water Park, take a Bus to any Walt Disney • Theater venues have limited capacity and may fill up before show time. Please ensure Some attractions require Guests to transfer from Guests with service animals should check with a host World Resort Hotel, and then another Bus to the Park. your entire party is together prior to entering the facility. their wheelchairs to the ride. Cast Members are for attraction and boarding information at the following Kennels For information and reservations, call • To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Resort • Some walkways in the Park may close periodically for fireworks preparation. not permitted to physically lift Guests in attractions: 877-493-9738. or the Walt Disney World Swan and Dolphin Hotels, walk or take a FriendShip the transfer. Boat from International Gateway. • To get to all other Walt Disney World Resort Hotels, take a Bus located outside Please contact a Cast Member for information and assistance. the front of the Park. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety® Tips Download it for FREE today! Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized As Timon and Pumbaa would say, “Follow the rules of the used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. jungle.” Visit Guest Relations to receive your very own Should your vehicle become disabled while at the Walt Download the My Disney Experience app World Resort. These effects include strobe These fields are generally no greater than you would experience safety tip cards or visit www.disneywildaboutsafety.com Disney World Resort, complimentary towing is provided from lights and other effects such as simulated in any urban environment or may be exposed through common for more safety tips and fun games. 7:00am until one hour after the last Park closes by contacting from an app store or by scanning this code the AAA Car Care Center at 407-824-0976. After hours, You can also visit MyDisneyExperience.com to access real-time Park information (details lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. contact a Security Cast Member or call 407-560-7959. on your mobile browser. MyDisneyExperience.com NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the inside). Or visit on Park and join us in our commitment to the environment. Wi-Fi is available in most areas. your mobile browser. a Guest Relations Cast Member for details. Some attractions and shows may have limited availability. ©Disney11/13 Trams to Guest parking Monorail Station Buses to to Transportation Future World East World Showcase Disney Resorts and Ticket Center Complimentary Wi-Fi 1 Spaceship Earth Presented by Siemens 13 Turtle Talk With Crush Engage in a real time 30 Mexico Fife & Drum Tavern LD $ Turkey legs, frozen beverages Get live wait times and GPS- Wi-Fi is available in Explore the history of communications, from the Stone Q-and-A with your favorite totally tubular turtle. and beer. 26 Gran Fiesta Tour Starring The Three Caballeros enabled maps when you most areas. Some attractions Age to the computer age. Mobility Access: Enter through the exit on 14 Soarin’® 40”/102 cm. Take flight as Discover the sights of Mexico and download the FREE Entrance the antics of three feathered amigos on this boat ride. Mobility 36 Japan My Disney Experience LL and shows may have RIGHT or LEFT. you hang glide above the breathtaking vistas of California. Access: Follow directional signs to designated load area. app today! limited availability. Teppan Edo LD $$ Steak, seafood and chicken 2 Ellen’s Energy Adventure 15 Living with the Land Presented by Chiquita® Take a multimedia romp through time and Ellen DeGeneres’ San Angel Inn Restaurante LD $$ Authentic – grilled in front of you by Teppan Chefs. Sail through the greenhouses of The Land Mexican cuisine. Premium margaritas and tequilas. subconscious. 45 minutes. Mobility Access: See a Cast Member for Pavilion to see nine-pound lemons and more! Tokyo Dining LD $$ Sushi, bento box, grilled items, and transfer information. La Hacienda de San Angel D $$ Regional Mexican traditional Japanese cuisine. Future World West Future World East Learn about conservation cuisine. Premium margaritas and tequilas. 1 ® 16 The Circle of Life Katsura Grill LD $ Teriyaki combinations, udon noodles, 13 3 Mission: SPACE Presented by HP 44”/112 cm. in this film featuring commentary from Timon and Pumbaa of Nachos, tacos, Experience NASA-style training with a simulated space La Cantina de San Angel LD $ sushi and curry. Mobility Access: Guests can access the Katsura 21 “The Lion King.” 20 minutes. quesadillas, beer and margaritas. Grill via the pathway behind the Pagoda. 12 launch. Join the Orange Team for an intense journey or the Green More than 120 tequilas and 2 Team for a milder mission. Expectant mothers should not ride. Mobility 17 Journey Into Imagination With Figment La Cava del Tequila $ Kabuki Cafe S $ Shaved ice, sushi snacks, Japanese beers Access: Transfer Device available. See a Cast Member for Follow Figment on this whimsical open-house tour of the handcrafted margaritas. Not on Disney Dining Plans. and cold beverages. 24 Festival additional information. Imagination Institute. The Land Center 31 Norway 37 Morocco 6 6 Further your astronaut training in Join Michael Take a mysterious 4 Advanced Training Lab 18 Captain EO Maelstrom Beef, lamb and 16 7 this interactive play area. Mobility Access: Located at the exit of the Jackson as he and his space crew bumble, sing and dance through a boat ride through Scandinavian seascapes. 5-minute film finale. Restaurant Marrakesh LD $$ 15 T chicken dinners with a live belly dancing show. 4 Mission: SPACE Attraction. Guests wishing to bypass the 3-D cosmic crusade. 18 minutes. Mobility Access: Transfer Device available. See a Cast Member 9 3 Mission: SPACE Attraction may enter through the shop to the left of for additional information. Tangierine Café LD $ Chicken and lamb shawarma, wraps 23 T T the attraction. 19 ImageWorks Explore, experience and create in this and salads. 22 11 interactive play area. Mobility Access: Located at the exit of Journey Princess Storybook Dining at Akershus Royal ® ® Character dining with Disney 14 5 Test Track Presented by Chevrolet Into Imagination With Figment. For Guests wishing to bypass the Banquet Hall BLD $$$ 20 Princesses. American and Norwegian cuisine. 38 France 10 40”/102 cm. Create your own virtual concept vehicle and attraction, you may enter the “What If” Labs through the 25 put it through the paces on the exhilarating hills, hairpin turns and Impressions de France merchandise shop to the left of the attraction. Kringla Bakeri Og Kafe S $ Pastries and sandwiches. Experience the grandeur and charm of the French countryside straight-aways of the Test Track circuit. Mobility Access: Transfer 5 through film.20 minutes. Mobility Access: Enter through LEFT side Practice Vehicle available. Contact a Cast Member for ® 32 China 20 Fountain View S $ Starbucks Espresso, Artisan breakfast of entrance hallway. additional information. sandwiches, and house-made Disney pastries. Reflections of China View the places and faces of the world’s most populous country in this Circle-Vision Onion soup, filet mignon 19 Imagine and invent in two Chefs de France LD $$ 17 6 Innoventions East & West 21 Coral Reef Restaurant LD $$ Seafood, steaks film.14 minutes . and crème brûlée. pavilions housing interactive games and exhibits. Mobility Access: and more. Imagination! 8 Enter through main entrance. See a Cast Member for boarding Nine Dragons Restaurant LD $$ Chinese cuisine, Monsieur Paul D $$$ Roasted duck, seafood and 18 soufflés.Mobility Access: Accessible by elevator. Ask for assistance Odyssey requirements. 22 Sunshine Seasons BLD $ Seasonal soups, salads, wine and beer. Center sandwiches and desserts. at the entrance of Chefs de France. 7 The Sum of All Thrills™ Presented by Raytheon® Lotus Blossom Café LD $ Egg rolls and orange chicken 48”/122 cm. Innoventions East: Uncover your inner 23 Chip ‘n Dale’s Harvest Feast at The Garden Grill with rice. Les Halles Boulangerie & Patisserie S $ 42 Canada engineer as you design and customize your own thrill ride! D $$$ Character dining with Chip ‘n Dale and friends. Fresh baguette sandwiches, pastries and baked goods. 27 American cuisine. Hosted by Smucker’s ®. 33 Germany Artisanal ice cream and sorbets. 29 L’Artisan des Glaces S $ 28 8 Disney Phineas and Ferb: Agent P’s World Biergarten Restaurant L $$ D $$$ Showcase Adventure Search for clues throughout 24 Art of Disney Collectibles including framed artwork, sculptures Oktoberfest buffet with live entertainment. German cuisine. International Gateway World ShowPlace I I 30 Mexico World Showcase to thwart Dr. Doofenshmirtz’s evil plots. Interactive and Vinylmation Figures. Events Pavilion Sommerfest LD $ Bratwurst, potato salad, beer and desserts. 39 Disney Phineas and Ferb: Agent P’s World adventure. At your own pace. Additional starting points at International Search for clues throughout Showcase Plaza Exclusive Coca-Cola merchandise and complimentary Showcase Adventure Gateway, Italy and Norway. Look for 39on the map. 25 Club Cool Karamell-Küche Freshly made caramel corn, caramel covered World Showcase to thwart Dr. Doofenshmirtz’s evil plots. Interactive samples of soft drinks from around the world. Hosted by Coca-Cola. ® 31 Norway apples and strawberries. Made with Werther’s Original Caramel. adventure. At your own pace. Additional starting point at Future Angus burgers, chicken and freshly 41 United Kingdom 9 Electric Umbrella LD $ Merchandise Package Pickup. Located near the World East. Look for on the map. I 39 ® 26 The Gift Stop 34 Italy 8 tossed salads. Hosted by Coca-Cola . main entrance. Tutto Italia Ristorante LD $$ Pasta and fine 40 World Traveler Merchandise Package Pickup. 10 MouseGear One-stop shopping destination for Disney Character Italian specialties. World Showcase gifts and Park souvenirs. 41 United Kingdom Showcase Plaza Tutto Gusto Wine Cellar LDS $$ Italian wines 32 China and imported cheeses. Not on Disney Dining Plans. Rose & Crown Pub & Dining Room L $ D $$ International 27 Duffy the Disney Bear Meet Mickey’s world traveling Steaks, fish and ale. Gateway 39 Future World West teddy bear! Via Napoli Ristorante e Pizzeria LD $$ Italian pastas, wood-fired pizzas, Piatti alla Parmigiana Yorkshire County Fish Shop LD $ Fish and chips, 40 11 Epcot Character Spot Meet Mickey and his pals in and tiramisù. beverages and ale. IllumiNations: 28 Refreshment Port LD $ Fried shrimp, ice cream and Reflections of Earth this cartoon setting! frozen drinks. Presented by Siemens 35 The American Adventure 42 Canada Boat & walkway 12 The Seas with Nemo & Friends® to Epcot® Breathtaking fireworks, colors and 29 Promenade Refreshments LD $ Hot dogs, pretzels, The American Adventure O Canada! View the very best Canada has lights set to a musical score. Frolic with a cast of undersea characters in this attraction Resorts & Disney’s soft-serve ice cream and beer. Explore the past and future of America through film, music and to offer in this Circle-Vision 360 film.14 minutes. Mobility Access: Hollywood Studios® See Times Guide. based on Disney•Pixar’s “Finding Nemo.” Audio-Animatronics®. 30 minutes. Mobility Access: See Cast Enter through path on RIGHT next to Le Cellier Steakhouse. Member at entrance for access to second floor. Outpost Le Cellier Steakhouse LD $$$ Steaks, pasta Angus burgers, hot dogs, chicken, and seafood. Be Thoughtful and Courteous Help us make everyone’s day Liberty Inn LD $ enjoyable by showing common courtesy to fellow Guests. Abide steak and freshly tossed salads. Hosted by Coca-Cola. by all safety warnings, codes of conduct and notices. Do not use America profanity or engage in unsafe, illegal or offensive behavior. Proper LEGEND Gardens Theatre attire, including shoes and shirts, must be worn at all times. The Baby Care Center Kidcot Fun Stops May be frightening for children Dining France use of inline skates, skates, skateboards, bicycles, two wheel Symbols in List 38 ™ Symbols on Map I scooters or Segways is prohibited. Stroller and Wheelchair Rentals I IllumiNations Viewing for Guests Attraction/Show Considerations Automated External Defibrillators All dining locations listed accept the Amenities Special Considerations for Attractions Locker Rentals with Disabilities ® Reflective Captioning Disney Dining Plans unless otherwise noted. Restrooms FASTPASS Service SAFETY: Please abide by all safety warnings and notices. Service Animal Relief Areas LL Leave A Legacy Locator Single Rider Queue Sign Language Reservations recommended. Supervise children at all times. Children under age Accessible Restrooms Call 407-WDW-DINE (939-3463). N 7 years must be accompanied by a person age 14 Disney PhotoPass™ Service Sales Center Physical Considerations Devices Available at Guest Relations 39 years or older. Companion Restrooms B - Breakfast L - Lunch Assistive Listening Minimum Height Requirement Assistive Listening Germany For your safety while on attractions, remain seated First Aid Presented by Florida Hospital D - Dinner S - Snack 33 with hands, arms, feet and legs inside the vehicle. Park Information May remain in wheelchair/ECV Handheld Captioning Morocco Supervise children. Guest Relations $ = $14.99 and less per adult 37 Character Greetings Must transfer from wheelchair/ECV Video Captioning W E ATMs Presented by Chase $$ = $15–$29.99 per adult Physical considerations on designated attractions: Disney Vacation Club® Information Center Must transfer to standard wheelchair Audio Description WARNING! For safety, you should be in good health Automated External Defibrillators $$$ = $30–$59.99 per adult 34 Italy and free from high blood pressure, heart, back or neck Smoking Locations T Tips and Show Times Must transfer to standard wheelchair, Shopping See www.disneydiningpricinginfo.com 35 The American problems, motion sickness, or other conditions that could and then to ride vehicle Japan be aggravated by this adventure. Expectant mothers for pricing details. S 36 Adventure should not ride.