Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and some show areas have designated viewing Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction • Questions and Concerns all day, have them delivered to The Gift Stop from the accessible parking lot and the nearest near the main Park entrance or to World areas for Guests with disabilities. These or Deposit Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Ticket Upgrades wheelchair rental location. These courtesy blue areas are filled on a first-come, first-served not be transferred from Park to Park. • Separated Guest Assistance Traveler at International Gateway and pick wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Please allow basis. Plan to arrive early, as space is limited. and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options • Services for Guests with three hours for delivery. If you prefer, have Presented in a booklet format. your purchases delivered directly to your guaranteed. Parties larger than six may be If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You Disney Resort hotel. See a Merchandise Cast assisted restroom facilities are available in asked to separate and reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are Dining with mobility disabilities. These restrooms are options are available for Guests in Dining Reservations additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. located at: wheelchairs or ECVs: Table-Service restaurants book quickly, Spaceship Earth East Amenities available for $25 refundable deposit. Los Servicios para huéspedes so please make reservations at • Buses can accommodate various types internacionales están disponibles en la oficina www.disneyworld.com/dine, by calling • Future World East & West - ® of wheelchairs and ECVs. The Rental Locations • Stroller & Wheelchair Rental Shop to the left of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. 407-WDW-DINE (939-3463), or by visiting • Soarin’ Spaceship Earth Showcase Plaza - Refreshment Port standard lift size is 30" x 48". Des services pour les visiteurs any Guest Relations location. • The wheelchair or ECV must • International Gateway internationaux sont disponibles au Reservations must be canceled at least one • Germany day prior or a per person cancellation charge The American Adventure fit the lift without being forced Guest Relations. • Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type may be incurred (charge varies • Morocco and be securely fastened in the Complimentary Serviços para visitantes internacionais estão by location). restraints. We recommend that Amenities and • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions disponíveis no Guest Relations. Auxiliary Entrance Limitations Some Guests using ECVs transfer to a Services for use key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Dienste für internationale Gäste sind bei der Mickey Check attractions have auxiliary entrances for Guests in bus seat while onboard. at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Gästebetreuung erhältlich. Look for the Mickey Check on menus wheelchairs. These entrances are not intended Watercraft access varies depending on Companion Restrooms the fountain. Also located in World Showcase near Written Aids Packets containing dialogue, narrations, throughout the Resort to bypass waiting lines. Guests with disabilities ゲストリレーションにて世界各国からの the type of watercraft and See map inside for locations indicated with Guest Relations at International Gateway and on the flashlights, pen and paper are available at or near performance for kids’ meals and other items that meet and up to five members of their party may enter ゲストの皆様向けのサービスをご案内し the existing water levels and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. Disney Nutrition Guidelines. For more through these entrances. The rest of the party ております。 information, please visit conditions. should use the standard queue. Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified www.disneymickeycheck.com. Monorail system can be accessed by More Options Shopping For special dietary needs, please see a Dining and Shopping Locations Some counter- Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Here at ®, you don’t need a elevators and/or ramps, at also obtain information, including parade & show restaurant manager or chef. service and merchandise locations have narrow basis at the rental location. ® passport to embark on an international Transportation and Ticket Center, times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on shopping spree! Shop the World Showcase Payment Options queues formed by railings that may be difficult for Magic Kingdom® Park, Epcot®, Must be 18 years of age or older to rent ECVs. 407-827-7935. Fridays. Schedules are available at Guest Relations that list pavilions and you will discover authentic Walt Disney World Resort accepts Guests using wheelchairs. At these locations, we Disney’s Grand Floridian Resort specific interpreted show times for allWalt Disney World ® RESERVATIONS MAY NOT BE MADE IN ADVANCE. goods representing cultures around the Disney Visa Cards, Disney suggest that a member of your party order and & Spa, Disney’s Polynesian Theme Parks. ® Available on a same-day basis and may only be globe — from delicate fragrances in France Rewards Redemption Card, Disney Gift Card, transport the food, or contact a Cast Member Village Resort and Disney’s to handmade ornaments in Germany. Visa®, MasterCard®, Discover®, American used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted Express®, Diners Club®, JCB®, traveler’s checks, for assistance. Contemporary Resort. will be held if you wish to leave and return to the performance schedule or to request interpretation for other cash and Disney Dollars. same Park. special events and shows, call a minimum of 14 days in Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Park Rules regarding shows, entertainment, operating hours and even character appearances! To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Safety in the Park Mobility Scooters/ECVs Park rules, signs and instructions including: Please keep your speed to the walking speed of Service Animals • All bags are subject to inspection prior to admission. • Theater venues have limited capacity and may fill up before show time. Please ensure your entire those around you. • Proper attire is required. party is together prior to entering the facility. • Smoking is allowed only in designated areas. Adjust and lower speed while maneuvering Service animals must be under the control of the owner Guests with service animals should check with • Weapons are strictly prohibited. • Some walkways in the Park may close periodically. through enclosed spaces like restrooms, at all times and should remain on a leash or in a harness. a host for attraction and boarding information at Additional details and a complete listing of Park rules are available at Guest Relations or merchandise and food and beverage locations. Cast Members are not able to take control of service the following attractions: www.disneyworld.com/parkrules. animals. Guests with service animals should follow ® • Spaceship Earth Beyond Epcot Park your device in safe locations clear from the same attraction entrance procedures as Guests ® Leaving the Park? All Guests who wish to leave the Park and return later in the day may do so walkways and stairs. using wheelchairs. • by presenting their original admission media. • Captain EO Resorts/Special Reservations hotels offer special equipment and facilities for Guests • To get to the Epcot® parking lot, take a Parking Tram located outside the front of the Park. Disney Resort Evacuation with disabilities. For information specific to individual Resorts, please callWalt Disney World Resort In the event of an evacuation, Guests may be Service Animal Restrictions Due to the nature of some Service Animal Relief Areas • To get to Magic Kingdom® Park, take a Monorail to the Transportation and Ticket Center, attractions, service animals may not be permitted to ride. • Future World East: next to restrooms behind and then a Monorail or Ferryboat to the Park. Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. required to walk certain distances and navigate Accessibility information and accommodations for the following locations: At these locations, please inquire with a Cast Member Mouse Gear • To get to Disney’s Animal Kingdom® Theme Park, take a Bus located outside the front stairs or narrow walkways. In this case, please have a member of your party assist you, or wait in about available options including a Rider Switch with a • Future World West: next to Imagination! of the Park. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard member of your party or a portable kennel. restrooms • To get to Disney’s Hollywood Studios®, walk, or take a FriendShip Boat from Beach Water Park. a vehicle for assistance. ® • United Kingdom: right of restrooms International Gateway, or take a bus located outside the front of the Park. ® • Mission: SPACE Downtown Disney Area Guest Relations locations at Downtown Disney Marketplace and Transfers ® ® ® • Between the Outpost and Germany • To get to the Downtown Disney Area, take Resort Transportation to any Disney Resort Downtown Disney West Side. Some attractions require Guests to transfer from • Presented by Chevrolet hotel, and then another Bus to the Downtown Disney Area. their wheelchairs to the ride. Cast Members are • Soarin’ ® Kennel For information and reservations, call • To get to Disney’s Typhoon Lagoon Water Park before 2:00pm, take Resort ™ not permitted to physically lift Guests in • The Sum of All Thrills Presented by Raytheon® 877-493-9738. Transportation to any Disney Resort hotel, and then a Bus to the Downtown Disney Area Select, Reserve, Go, Repeat! the transfer. and Disney’s Typhoon Lagoon Water Park. After 2:00pm, take a Bus directly to Disney’s Typhoon Lagoon Water Park. Save time with Please contact a Cast Member for information and assistance. • To get to Disney’s Blizzard Beach Water Park, take Resort Transportation to any Disney Resort hotel, and then a Bus to the Park. With Disney FastPass+* service, you can reserve ® My Disney Experience Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety Tips • To get to Disney’s Yacht & Beach Club Resorts, Disney’s Boardwalk Inn and Villas access to some must-do fun and even make changes Download the app or the Walt Disney World Swan and Dolphin Hotels, walk or take a FriendShip Boat from an app store or by scanning this code Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized As Timon and Pumbaa would say, “Don’t wait too late to from International Gateway. on the go with the My Disney Experience app**. used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. hydrate!” Download the Disney Wild About Safety mobile to access real-time Park information (details app or visit www.disneywildaboutsafety.com for more • To get to all other Disney Resort hotels, take a Bus located outside the front of the Park. Download the My Disney Experience app for free or look for this icon on the map and go! MyDisneyExperience.com World Resort. These effects include strobe These fields are generally no greater than you would experience inside). Or visit on lights and other effects such as simulated in any urban environment or may be exposed through common safety tips and fun games. You can also visit MyDisneyExperience.com on your mobile browser. your mobile browser. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. Wi-Fi is available in most areas. Some attractions and shows may have limited availability. NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the *Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections a Guest Relations Cast Member for details. Park and join us in our commitment to the environment. you can make and available arrival windows are limited. **Availability subject to handset limitations and features may vary by handset or service Show the world your Disney Side #DISNEYSIDE ©Disney 5/15 provider. Message, data and roaming rates may apply. Coverage not available everywhere. If you’re under 18, get your parents’ permission first. Trams to Guest parking Monorail Station to Transportation Future World East Buses to Soarin’ ® 40”/102 cm. Take flight as Authentic Disney Resorts and Ticket Center RESERVE ACCESS TO SOME OF 14 San Angel Inn Restaurante LD $$ 36 Japan you hang glide above the breathtaking vistas of California. Mexican cuisine. Premium margaritas and tequilas. YOUR MUST-DO FUN! 1 Spaceship Earth Presented by Siemens Steak, seafood and chicken Explore the history of communications, from the Stone Age Regional Mexican Teppan Edo LD $$ Complimentary Wi-Fi Select up to three FastPass+ experiences by visiting a ® La Hacienda de San Angel D $$ 26 Entrance to the Computer Age. Mobility Access: Enter through the exit on 15 Presented by Chiquita cuisine. Premium margaritas and tequilas. – grilled in front of you by Teppan Chefs. Wi-Fi is available in FastPass+ kiosk identified on the map with . Sail through the greenhouses of The Land RIGHT or LEFT. Sushi, bento box, grilled items, and most areas. Some attractions LL Once you redeem your initial selections, return for information Pavilion to see nine-pound lemons and more! La Cantina de San Angel LD $ Nachos, tacos, Tokyo Dining LD $$ traditional Japanese cuisine. and shows may have about availability and selecting additional experiences. 2 Ellen’s Energy Adventure quesadillas, beer and margaritas. limited availability. Take a multimedia romp through time and Ellen DeGeneres’ 16 The Circle of Life Learn about conservation More than 200 tequilas and Teriyaki combinations, udon noodles, in this film featuring commentary from imonT and Pumbaa of La Cava del Tequila $ Katsura Grill LD $ subconscious. 45 minutes. Mobility Access: See a Cast Member for handcrafted margaritas. Not on Disney Dining plans. sushi and curry. Mobility Access: Guests can access the Katsura “The Lion King.” 20 minutes. transfer information. Grill via the pathway behind the Pagoda. Future World West Future World East ® 31 Norway 1 3 Mission: SPACE Presented by HP 44”/112 cm. 17 Journey Into Imagination With Figment Kabuki Cafe S $ Shaved ice, sushi snacks, Japanese beers 13 Experience NASA-style training with a simulated space Follow Figment on this whimsical open-house tour of the Princess Storybook Dining at Akershus Royal and cold beverages. Character dining with Disney 21 launch. Join the Orange Team for an intense journey or the Green Imagination Institute. Banquet Hall BLD $$$ 12 Princesses. American and Norwegian cuisine. Team for a milder mission. Expectant mothers should not ride. Mobility 37 Morocco 2 Access: Transfer Device available. See a Cast Member for 18 Captain EO MyMagic Join Michael Jackson as he and his space crew bumble, sing and Kringla Bakeri Og Kafe S $ Pastries and sandwiches. Restaurant Marrakesh LD $$ Beef, lamb and + additional information. 24 service Festival dance through a 3-D cosmic crusade. 18 minutes. chicken dinners with a live belly dancing show. Center 32 China The Land center 4 Advanced Training Lab Further your astronaut training in Chicken and lamb shawarma, wraps this interactive play area. Mobility Access: Located at the exit of the ImageWorks Explore, experience and create in this Tangierine Café LD $ 19 View the places and salads. 6 7 Mission: SPACE Attraction. Guests wishing to bypass the Mission: interactive play area. Mobility Access: Located at the exit of Journey 16 T and faces of the world’s most populous country in this Circle-Vision 15 SPACE Attraction may enter through the shop to the left of the attraction. Into Imagination With Figment. For Guests wishing to bypass the 360 film.14 minutes. Spice Road Table LD $ Featuring Mediterranean 4 attraction, you may enter the “What If” Labs through the specialty entrees, small plates, wines, beers and organic sangria. 9 ® 3 5 Test Track Presented by Chevrolet® merchandise shop to the left of the attraction. 23 T T Nine Dragons Restaurant LD $$ Chinese cuisine, 40”/102 cm. Create your own virtual concept vehicle wine and beer. 38 France 22 11 ® 14 and put it through the paces on the exhilarating hills, hairpin turns 20 Fountain View S $ Starbucks Espresso, Artisan breakfast Experience the 20 and straight-aways of the Test Track circuit. Mobility Access: sandwiches, and house-made Disney pastries. Lotus Blossom Café LD $ Egg rolls and orange chicken grandeur and charm of the French countryside through film. 10 Transfer Practice Vehicle available. Contact a Cast Member with rice 25 20 minutes. Mobility Access: Enter through LEFT side of the for assistance. 21 LD $$ Seafood, steaks and more. Joy of Tea S $ Assorted teas, beverages, ice cream entrance hallway. 5 Innoventions® A vibrant pavilion featuring fun games, and snacks. 6 22 Sunshine Seasons BLD $ Seasonal soups, salads, Chefs de France LD $$ Parisian-style brasserie. interactive exhibits and activities for all ages. Experience the sandwiches and desserts. power of a weather event at Stormstruck® presented by FLASH or 33 Germany French fine dining. Mobility 17 Monsieur Paul D $$$ create a happier, healthier world at Habit Heroes presented by Florida 23 Chip ‘n’ Dale’s Harvest Feast at The Garden Grill Biergarten Restaurant L $$ D $$$ Access: Accessible by elevator. Ask for assistance at the entrance 19 ® Blue and Anthem Blue Cross and Blue Shield. Mobility Access: Hosted by Smucker’s® D $$$ Character dining with Chip ‘n’ Oktoberfest buffet with live entertainment. German cuisine. of Chefs de France. Imagination! 8 Enter through main entrance. See a Cast Member for additional Dale and friends. American cuisine. Sommerfest LD $ Bratwurst, potato salad, beer and desserts. Les Halles Boulangerie-Patisserie S $ 18 information. Odyssey ® Artisan breads, sandwiches, pastries and baked goods. ™ ® Collectables, including framed artwork, Center 7 The Sum of All Thrills Presented by Raytheon 24 Art of Disney Karamell-Küche Featuring Werther’s Original Caramel sculptures and prints. House-made ice cream and sorbets. 48”/122 cm. Innoventions East: Uncover your inner Freshly made caramel corn, caramel covered apples and L’Artisan des Glaces S $ engineer as you design and customize your own thrill ride! Mobility strawberries. ® Exclusive Coca-Cola merchandise 42 Canada Access: Enter through main entrance. See a Cast Member for 25 Hosted by Coca-Cola International Gateway and complimentary samples of soft drinks from around the world. 29 27 boarding requirements. 34 Italy 39 Disney Phineas and Ferb: Agent P’s World 28 Tutto Italia Ristorante LD $$ Pasta and fine Showcase Adventure Search for clues with Perry 8 Disney Phineas and Ferb: Agent P’s World 26 The Gift Stop Merchandise Package Pickup. Located near the main entrance. Italian specialties. the Platypus to defeat Dr. Doofenshmirtz before he takes over World ShowPlace I I 30 Mexico Showcase Adventure Search for clues with Perry World Showcase. Interactive adventure. At your own pace. Additional Events Pavilion Italian wines the Platypus to defeat Dr. Doofenshmirtz before he takes over Tutto Gusto Wine Cellar LDS $$ starting point at Future World East. Look for 8 on the map. Showcase Plaza World Showcase. Interactive adventure. At your own pace. Additional Showcase Plaza and imported cheeses. Not on Disney Dining plans. starting points at International Gateway. Look for 39on the map. Via Napoli Ristorante e Pizzeria LD $$ 40 World Traveler Merchandise Package Pickup. 31 Norway 27 Duffy the Disney Bear Meet Mickey’s world-traveling Italian pastas, wood-fired pizzas, Piatti alla Parmigiana ® I 9 Electric Umbrella Hosted by Coca-Cola LD $ teddy bear! and tiramisù. 41 United Kingdom Angus Burgers, flatbreads and freshly tossed salads. 41 United 28 Refreshment Port LD $ Ice cream, croissant doughnut and Rose & Crown Pub & Dining Room LD $-$$ Kingdom World Showcase 10 Mouse Gear One-stop shopping destination for Disney Character assorted beverages. 35 The American Adventure U.K. favorites including steak, shepherd’s pie and corned beef. gifts and Park souvenirs. The American Adventure British ales, lagers and stouts. 32 China Hot dogs, soft-serve Explore the past and future of America through film, music and 29 Promenade Refreshments LD $ ® Yorkshire County Fish Shop LD $ Fish and chips, International ice cream and beer. Audio-Animatronics . 30 minutes. Mobility Access: See a Cast beverages and ale. Gateway 39 Future World West Member at entrance for access to second floor.

40 Epcot Character Spot Meet Mickey and his ® Regional American cuisine 42 Canada IllumiNations: 11 World Showcase Liberty Inn Hosted by Coca-Cola LD $ Reflections of Earth pals in this cartoon setting! featuring Angus burgers, steak, chicken and freshly tossed salads. O Canada! View the very best Canada has Presented by Siemens ® to offer in this Circle-Vision 360 film.14 minutes. Mobility Access: Boat & walkway 12 The Seas with Nemo & Friends 30 Mexico Fife & Drum Tavern LD $ Turkey legs, frozen beverages ® Breathtaking fireworks, colors and Enter through path on RIGHT next to Le Cellier Steakhouse. to Epcot Ride alongside characters from Disney•Pixar’s “Finding Nemo” and beer. Resorts & Disney’s lights set to a musical score. Gran Fiesta Tour Starring The Three Caballeros Hollywood Studios® See Times Guide. then surround yourself with thousands of real sea creatures at the Discover the sights of Mexico and the antics of Block & Hans S $ Craft beers and pretzels. Le Cellier Steakhouse LD $$$ Steaks, pasta Undersea Observation Deck at SeaBase. three feathered amigos on this boat ride. Mobility Access: Follow and seafood. directional signs to designated load area. Outpost 13 Engage in a real time Q-and-A with your favorite totally tubular turtle.

America LEGEND ® Gardens Theatre Baby Care Center Disney Vacation Club Symbols in List May be frightening for children Dining 38 France Symbols on Map I Stroller and Wheelchair Rentals Information Center Attraction/Show Considerations Automated External Defibrillators All dining locations listed accept the Amenities Locker Rentals T Tips and Show Times Reflective Captioning Disney Dining plans unless otherwise noted. Restrooms FastPass+ experience Special Considerations for Attractions Service Animal Relief Areas Kidcot Fun Stops Sign Language Reservations recommended. SAFETY: Please abide by all safety warnings and notices. Accessible Restrooms Single Rider Queue N ® IllumiNations Viewing for Guests Call 407-WDW-DINE (939-3463). Supervise children at all times. Children under age Disney PhotoPass Photographers I Physical Considerations Devices Available at Guest Relations 39 7 years must be accompanied by a person age 14 Companion Restrooms with Disabilities B - Breakfast L - Lunch years or older. Memory Maker Sales Center Minimum Height Requirement Assistive Listening First Aid* Presented by Florida Hospital Leave A Legacy Locator D - Dinner S - Snack 33 Germany For your safety while on attractions, remain seated ® Picture Spot LL with hands, arms, feet and legs inside the vehicle. ® Nikon May remain in wheelchair/ECV Handheld Captioning = $14.99 and less per adult Morocco Supervise children. EpiPen (epinephrine) Auto-Injector MyMagic+ service center $ 37 Assistive Listening Must transfer from wheelchair/ECV W E Guest Relations Video Captioning = $15–$29.99 per adult Physical considerations on designated attractions: FastPass+ kiosks available in $$ Park Information Must transfer to standard wheelchair Audio Description WARNING! For safety, you should be in good health ATMs Presented by Chase English, Spanish and Portuguese $$$ = $30–$59.99 per adult 34 Italy and free from high blood pressure, heart, back or neck Character Greetings problems, motion sickness, or other conditions that could Automated External Defibrillators *Emergency services available Must transfer to standard wheelchair, Shopping See www.disneydiningpricinginfo.com 35 The American be aggravated by this adventure. Expectant mothers and then to ride vehicle Japan should not ride. by calling 911. for pricing details. S 36 Adventure Smoking Locations