Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of Spaceship Earth for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and some show areas have designated viewing Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction • Questions and Concerns all day, have them delivered to The Gift Stop from the accessible parking lot and the nearest near the main Park entrance or to World areas for Guests with disabilities. These or Deposit Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Ticket Upgrades wheelchair rental location. These courtesy blue areas are filled on a first-come, first-served not be transferred from Park to Park. • Separated Guest Assistance Traveler at International Gateway and pick wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Please allow basis. Plan to arrive early, as space is limited. and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options • Services for Guests with three hours for delivery. If you prefer, have Presented in a booklet format. your purchases delivered directly to your guaranteed. Parties larger than six may be If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You Disney Resort hotel. See a Merchandise Cast assisted restroom facilities are available in asked to separate and reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are Dining with mobility disabilities. These restrooms are options are available for Guests in Dining Reservations additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. located at: wheelchairs or ECVs: Table-Service restaurants book quickly, • Spaceship Earth East Amenities available for $25 refundable deposit. Los Servicios para huéspedes so please make reservations at Buses can accommodate various types internacionales están disponibles en la oficina www.disneyworld.com/dine, by calling • Future World East & West The Land - ® of wheelchairs and ECVs. The Rental Locations • Stroller & Wheelchair Rental Shop to the left of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. 407-WDW-DINE (939-3463), or by visiting • Soarin’ Spaceship Earth Showcase Plaza - Refreshment Port standard lift size is 30" x 48". Des services pour les visiteurs any Guest Relations location. • The wheelchair or ECV must • International Gateway internationaux sont disponibles au Reservations must be canceled at least one • Germany day prior or a per person cancellation charge The American Adventure fit the lift without being forced Guest Relations. • Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type may be incurred (charge varies • Morocco and be securely fastened in the Complimentary Serviços para visitantes internacionais estão by location). restraints. We recommend that Amenities and • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions disponíveis no Guest Relations. Auxiliary Entrance Limitations Some Guests using ECVs transfer to a Services for use key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Dienste für internationale Gäste sind bei der Mickey Check attractions have auxiliary entrances for Guests in bus seat while onboard. at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Gästebetreuung erhältlich. Look for the Mickey Check on menus wheelchairs. These entrances are not intended Watercraft access varies depending on Companion Restrooms the fountain. Also located in World Showcase near Written Aids Packets containing dialogue, narrations, throughout the Walt Disney World Resort to bypass waiting lines. Guests with disabilities ゲストリレーションにて世界各国からの the type of watercraft and See map inside for locations indicated with Guest Relations at International Gateway and on the flashlights, pen and paper are available at or near performance for kids’ meals and other items that meet and up to five members of their party may enter ゲストの皆様向けのサービスをご案内し the existing water levels and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. Disney Nutrition Guidelines. For more through these entrances. The rest of the party ております。 information, please visit conditions. should use the standard queue. Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified www.disneymickeycheck.com. Monorail system can be accessed by More Options Shopping For special dietary needs, please see a Dining and Shopping Locations Some counter- Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Here at Epcot ®, you don’t need a elevators and/or ramps, at also obtain information, including parade & show restaurant manager or chef. service and merchandise locations have narrow basis at the rental location. ® passport to embark on an international Transportation and Ticket Center, times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on shopping spree! Shop the World Showcase Payment Options queues formed by railings that may be difficult for Magic Kingdom® Park, Epcot®, Must be 18 years of age or older to rent ECVs. 407-827-7935. Fridays. Schedules are available at Guest Relations that list pavilions and you will discover authentic Walt Disney World Resort accepts Guests using wheelchairs. At these locations, we Disney’s Grand Floridian Resort specific interpreted show times for allWalt Disney World ® RESERVATIONS MAY NOT BE MADE IN ADVANCE. goods representing cultures around the Disney Visa Cards, Disney suggest that a member of your party order and & Spa, Disney’s Polynesian Theme Parks. ® Available on a same-day basis and may only be globe — from delicate fragrances in France Rewards Redemption Card, Disney Gift Card, transport the food, or contact a Cast Member Village Resort and Disney’s to handmade ornaments in Germany. Visa®, MasterCard®, Discover®, American used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted Express®, Diners Club®, JCB®, traveler’s checks, for assistance. Contemporary Resort. will be held if you wish to leave and return to the performance schedule or to request interpretation for other cash and Disney Dollars. same Park. special events and shows, call a minimum of 14 days in Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Park Rules regarding shows, entertainment, operating hours and even character appearances! To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Safety in the Park Mobility Scooters/ECVs Park rules, signs and instructions including: Please keep your speed to the walking speed of Service Animals • All bags are subject to inspection prior to admission. • Theater venues have limited capacity and may fill up before show time. Please ensure your entire those around you. • Proper attire is required. party is together prior to entering the facility. • Smoking is allowed only in designated areas. Adjust and lower speed while maneuvering Service animals must be under the control of the owner Guests with service animals should check with • Weapons are strictly prohibited. • Some walkways in the Park may close periodically. through enclosed spaces like restrooms, at all times and should remain on a leash or in a harness. a host for attraction and boarding information at Additional details and a complete listing of Park rules are available at Guest Relations or merchandise and food and beverage locations. Cast Members are not able to take