Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Some show areas WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located east of for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and have designated viewing areas for Guests (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. to amplify sound through headphones or induction all day, have them delivered to The Gift Stop Available for Rent Device • Questions and Concerns from the accessible parking lot and the nearest with disabilities. These areas are filled on a or Deposit Available on a first-come, first-served basis and may neck loop at specific attractions. • Ticket Upgrades near the main Park entrance or to World wheelchair rental location. These courtesy blue Portable Tactile Maps Provides a tactile Traveler at International Gateway and pick first-come, first-served basis. Plan to arrive not be transferred from Park to Park. • Separated Guest Assistance wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Open daily until early, as space is limited. Viewing spaces and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. cannot be reserved or guaranteed. Parties Park Hopping Options • Services for Guests with 7:00pm. Please allow three hours for delivery. Presented in a booklet format. If you prefer, have your purchases delivered larger than six may be asked to separate and If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You directly to your Disney Resort hotel. See a assisted restroom facilities are available in reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Merchandise Cast Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are Dining with mobility disabilities. These restrooms are options are available for Guests in additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. Dining Reservations Table-Service located at: wheelchairs or ECVs: restaurants book quickly, so please make Amenities available for $25 refundable deposit. Los Servicios para huéspedes • East of Spaceship Earth Buses can accommodate various types internacionales están disponibles en la oficina reservations through the My Disney • Future World East & West of wheelchairs and ECVs. The • Stroller & Wheelchair Rental Shop to the east of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. Experience app, at disneyworld.com/dine, • Rental Locations by calling 407-WDW-DINE (939-3463), or standard lift size is 30" x 48". Spaceship Earth Des services pour les visiteurs for additional assistance by visiting any • Showcase Plaza - Refreshment Port The wheelchair or ECV must • International Gateway internationaux sont disponibles au Guest Relations location. Most reservations • Norway fit the lift without being forced Guest Relations. must be canceled at least one day prior to • Germany and be securely fastened in the Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Serviços para visitantes internacionais estão the date of your reservation or a per person • The American Adventure restraints. We recommend that • Heritage Manor Gifts - at The American Adventure Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions disponíveis no Guest Relations. cancellation charge will be incurred (policies • Morocco Amenities and Guests using ECVs transfer to a Services for use key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Dienste für internationale Gäste sind bei der and charges vary by location; please confirm Auxiliary Entrance Limitations Some at the attraction for assistance. before finalizing your reservation). bus seat while onboard. at the Park World near Guest Relations and the Tip Board by Guest Relations erhältlich. attractions have auxiliary entrances for Guests in Companion Restrooms the fountain. Also located in World Showcase near wheelchairs. These entrances are not intended Watercraft access varies depending on Written Aids Packets containing dialogue, narrations, ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey See map inside for locations indicated with Guest Relations at International Gateway and on the to bypass waiting lines. Guests with disabilities the type of watercraft and flashlights, pen and paper are available at or near performance ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt Disney the existing water levels and bridge from Future World to World Showcase. areas or entrances for most shows and attractions. ております。 World Resort for kids’ meals and other items and up to five members of their party may enter conditions. that meet Disney Nutrition Guidelines. For through these entrances. The rest of the party More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Shopping more information, please visit disneymickey Monorail system can be accessed by ® should use the standard queue. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Here at , you don’t need a passport to check.com. For special dietary needs, please elevators and/or ramps, at Dining and Shopping Locations Some counter- basis at the rental location. also obtain information, including parade & show ® embark on an international shopping spree! see a restaurant Cast Member upon arrival. Transportation and Ticket Center, Sign Language Interpretation Available at Epcot on Shop the World Showcase pavilions and you service and merchandise locations have narrow times and details about restaurant menus, by calling Payment Options Magic Kingdom® Park, Epcot®, Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list will discover authentic goods representing queues formed by railings that may be difficult for 407-827-7935. specific interpreted show times for allWalt Disney World cultures around the globe — from Resort accepts Disney’s Grand Floridian Resort RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Guests using wheelchairs. At these locations, we Theme Parks. delicate fragrances in France to handmade Disney Visa Cards, Disney & Spa, Disney’s Polynesian Available on a same-day basis and may only be ornaments in Germany. You can also Rewards® Redemption Card, Disney Gift Card, suggest that a member of your party order and Village Resort and Disney’s ® ® ® used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted download the Shop Disney Parks mobile app Visa , MasterCard , Discover , American transport the food, or contact a Cast Member Contemporary Resort. performance schedule or to request interpretation for other Express®, Diners Club®, JCB®, traveler’s checks, will be held if you wish to leave and return to the to search for and purchase authentic Walt for assistance. special events and shows, call a minimum of 14 days in ® cash and Disney Dollars. same Park. Disney World Resort merchandise. advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Mobility Scooters/ECVs Park Rules shows, entertainment, operating hours and even character appearances! Safety in the Park To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Please keep your speed to the walking speed of Service Animals those around you. Park rules, signs and instructions including: • Theater venues have limited capacity and may fill up before show time. Please ensure your entire • All bags are subject to inspection prior to admission. Adjust and lower speed while maneuvering Service animals, defined as any dog or miniature horse Guests with service animals should check with a host • Proper attire is required. party is together prior to entering the facility. trained to do work or perform tasks for the benefit for attraction and boarding information at the following • Smoking is allowed only in designated areas. through enclosed spaces like restrooms, • Some walkways in the Park may close periodically. merchandise and food and beverage locations. of an individual with a disability, must be under the attractions: • Weapons are strictly prohibited. control of the owner at all times and should remain on Additional details and a complete listing of Park rules are available at Guest Relations or • Spaceship Earth Park your device in safe locations clear from a leash or in a harness. Cast Members are not able to ® disneyworld.com/parkrules. • Beyond Epcot walkways and stairs. take control of service animals. Guests with service • Disney & Pixar Short Film Festival animals should follow the same attraction entrance Evacuation Service Animal Relief Areas Leaving the Park? All Guests who wish to leave the Park and return later in the day may do so Resorts/Special Reservations Disney Resort hotels offer special equipment and facilities for Guests In the event of an evacuation, Guests may be procedures as Guests using wheelchairs. by presenting their original admission media. with disabilities. For information specific to individual Resorts, please callWalt Disney World Resort Service Animal Restrictions • Future World East: next to restrooms behind required to walk certain distances and navigate Mouse Gear • To get to the Epcot® parking lot, take a Parking Tram located outside the front of the Park. Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Due to the nature of some attractions, service animals stairs or narrow walkways. In this case, please • Future World West: next to Imagination! restrooms • To get to Magic Kingdom® Park, take a Monorail to the Transportation and Ticket Center, Accessibility information and accommodations for the following locations: may not be permitted to ride. At these locations, please have a member of your party assist you, or wait in • United Kingdom: right of restrooms and then a Monorail or Ferryboat to the Park. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard a vehicle for assistance. inquire with a Cast Member about available options ® • Between the Outpost and Germany • To get to Disney’s Animal Kingdom Theme Park, take a Bus located outside the front Beach Water Park. including a Rider Switch with a member of your party of the Park. Transfers or a portable kennel. ™ ™ Kennel ® Disney Springs Guest Relations location at the Welcome Center at Disney Springs Town Center. Some attractions require Guests to transfer from ® • To get to Disney’s Hollywood Studios , walk, take a FriendShip Boat from International • Mission: SPACE For information and reservations, call 877-493-9738. Gateway or take a bus located outside the front of the Park. their wheelchairs to the ride. Cast Members are ® ® ™ not permitted to physically lift Guests in • Presented by Chevrolet • To get to Disney Springs , take Resort Transportation to any Disney Resort hotel, and Select, Reserve, Go, Repeat! ® then a Bus to Disney Springs. the transfer. • Soarin’ • To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Inn and Villas or the Walt Disney World Swan and Dolphin Hotels, walk or take a FriendShip Boat Save time with Please contact a Cast Member for information and assistance. from International Gateway. With Disney FastPass+* service, you can reserve ® • To get to all other Disney Resort hotels, take a Bus located outside the front of the Park. access to some must-do fun and even make changes Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety Tips As Timon and Pumbaa would say, “Don’t wait too late to on the go with the My Disney Experience app**. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. hydrate!” Download the Disney Wild About Safety mobile Download My Disney Experience from an app store Ask us about staying at a Disney Resort Download the My Disney Experience app for free or look for this icon on the map and go! World® Resort. These effects include strobe These fields are generally no greater than you would experience app or visit disneywildaboutsafety.com for more safety tips hotel tonight. Call 407-WDISNEY (934-7639). to access real-time Park information. Or visit lights and other effects such as simulated in any urban environment or may be exposed through common and fun games. You can also visit MyDisneyExperience.com on your mobile browser. MyDisneyExperience.com on your mobile browser. Wi-Fi is available in most areas. Some attractions and shows may have limited availability. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the *Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections Park and join us in our commitment to the environment. you can make and available arrival windows are limited. **Availability subject to handset limitations and features may vary by handset or service a Guest Relations Cast Member for details. ©Disney 6/16 provider. Message, data and roaming rates may apply. Coverage not available everywhere. If you’re under 18, get your parents’ permission first. Follow @WDWToday and Tweet with us! Trams to Monorail Guest parking Buses to to Transportation Future World East World Showcase Disney Resorts and Ticket Center 1 Spaceship Earth Presented by Siemens 13 The Seas with Nemo & Friends® 30 Mexico Liberty Inn Hosted by Coca-Cola® LD $ Regional American Explore the history of innovations from the Stone Age to the Digital Ride alongside characters from Disney•Pixar’s “Finding Nemo” cuisine featuring Angus burgers, steak, chicken and freshly RESERVE ACCESS TO SOME OF 25 Entrance Gran Fiesta Tour Starring The Three Caballeros YOUR MUST-DO FUN! Age. Mobility Access: Enter through the exit on RIGHT or LEFT. then surround yourself with thousands of real sea creatures at Discover the sights of Mexico and the antics tossed salads. the Undersea Observation Deck at SeaBase. of three feathered amigos on this boat ride. Mobility Access: Select up to three FastPass+ experiences by visiting a LL 2 Project Tomorrow: Inventing the Wonders of the Fife & Drum Tavern LD $ FastPass+ kiosk identified on the map with . Future Discover challenging games and engaging displays 14 NEW! Follow directional signs to designated load area. Turkey legs, frozen beverages and hard soda. Once you redeem your initial selections, return for information in an interactive play area for all ages. Visit with Crush, Dory and some of her new friends from Craft beer and pretzels. The Seas with 1 San Angel Inn Restaurante LD $$ Block & Hans S $ about availability and selecting additional experiences. Disney•Pixar’s “Finding Dory” as they engage in real time Nemo & Friends® 3 Ellen’s Energy Adventure Authentic Mexican cuisine. Premium margaritas and tequilas. 36 Japan Take a multimedia romp through time and Ellen DeGeneres’ Q-and-A with their human friends. La Hacienda de San Angel D $$ Teppan Edo LD $$ Steak, seafood and chicken–grilled subconscious. 45 minutes. Mobility Access: See a Cast Member 15 NEW! Soarin’® 40”/102 cm. Regional Mexican cuisine. Premium margaritas and tequilas. in front of you by Teppan Chefs. 14 for transfer information. Soar high in the sky and feel the wind race across your face Future World West Universe of Energy Future World East La Cantina de San Angel LD $ Tokyo Dining LD $$ Mission: SPACE® 44”/112 cm. during a hang-gliding flight across the globe. 13 22 4  Nachos, tacos, quesadillas, beer and margaritas. Sushi, bento box, grilled items and traditional Japanese cuisine. Experience NASA-style training with a simulated space launch. ® 16 Presented by Chiquita La Cava del Tequila $ More than 200 tequilas and Katsura Grill LD $ Teriyaki combinations, udon noodles, 2 3 Join the Orange Team for an intense journey or the Green Sail through the greenhouses of The Land to see handcrafted margaritas. Not on Disney dining plans. sushi and curry. Mobility Access: Guests can access the Katsura Team for a milder mission. Expectant mothers should not ride. nine-pound lemons and more! 26 31 Norway Grill via the pathway behind the Pagoda. Mobility Access: Transfer Device available. See a Cast Member 17 The Circle of Life Learn about conservation for additional information. NEW! Royal Sommerhus Meet Anna and Elsa, the Kabuki Cafe S $ The Land in this film featuring commentary from Timon and Pumbaa of beloved sisters of Arendelle. Shaved ice, sushi snacks, Japanese beer and cold beverages. 17 7 8 5 Advanced Training Lab “The Lion King.” 20 minutes. 16 Further your astronaut training in this interactive play area. NEW! Board a 37 Morocco 5 18 Journey Into Imagination With Figment wooden Viking ship and sail through the fantastical world of 10 4 Test Track® ® Follow Figment on this whimsical open-house tour Restaurant Marrakesh LD $$ 24 6  Presented by Chevrolet “Frozen.” Mobility Access: Transfer Device available. See a Cast 40”/102 cm. Create your own virtual concept of the Imagination Institute. Beef, lamb and chicken dinners with a live belly dancing show. 23 12 Member for additional information. 15 vehicle and put it through the paces on the exhilarating hills, 19 ImageWorks Tangierine Café LD $ 21 11 hairpin turns and straight-aways of the Test Track circuit. Explore, experience and create in this interactive play area. Princess Storybook Dining at Akershus Royal Chicken and lamb shawarma, wraps and salads. 27 Mobility Access: Transfer Practice Vehicle available. Contact a Banquet Hall BLD $$$ Character dining with Disney Spice Road Table LD $ Featuring Mediterranean 20 Disney & Pixar Short Film Festival Princesses. American and Norwegian cuisine. Cast Member for assistance. Animation fans of every age can experience beloved specialty entrées, small plates, wine, beer and organic sangria. 6 Pastries and sandwiches. 7 Innoventions® A vibrant pavilion featuring fun Disney and Pixar animated shorts like never before at this new Kringla Bakeri Og Kafe S $ 38 France games, interactive exhibits and activities for all ages. Experience 4D cinema attraction. 32 China Experience the ® 18 the power of a weather event at Stormstruck presented Starbucks® Espresso, Artisan breakfast  View the places and grandeur and charm of the French countryside through film. 19 ™ 21 Fountain View S $ by FLASH and explore the wonderful world of COLORTOPIA sandwiches, and house-made Disney pastries. faces of the world’s most populous country in this Circle-Vision 20 minutes. Mobility Access: Enter through LEFT side of the 9 presented by Glidden®. Mobility Access: See a Cast Member at 360 film. 14 minutes. entrance hallway. Imagination! Seafood, steak and more. 20 each exhibit. 22 LD $$ Pastries, rotisserie chicken, Nine Dragons Restaurant LD $$ Chefs de France LD $$ Parisian-style brasserie. ™ 23 Sunshine Seasons BLD $ Chinese cuisine, wine and beer. 8 The Sum of All Thrills 48”/122 cm. Uncover slow-roasted pork chop, seasonal soups, salads, sandwiches Monsieur Paul D $$$ French fine dining.Mobility your inner engineer as you design and customize your own thrill and desserts. Lotus Blossom Café LD $ Access: Accessible by elevator. Ask for assistance at the Complimentary Wi-Fi ride! Mobility Access: Enter through main entrance. See a Cast Canada Egg rolls and orange chicken with rice. entrance of Chefs de France. Wi-Fi is available in most 41 Member for boarding requirements. 24 Chip ‘n’ Dale’s Harvest Feast at The Garden Grill ® Joy of Tea S $ Assorted teas, beverages, ice cream and snacks. areas. Some attractions and Hosted by Smucker’s B $$ LD $$$ Character dining Les Halles Boulangerie-Patisserie S $ 29 9 Disney Phineas and Ferb: Agent P’s World with Chip ‘n’ Dale and friends. American cuisine. 33 Germany Artisan breads, sandwiches, pastries and baked goods. shows may have limited 28 Showcase Adventure Search for clues with availability. 25 The Gift Stop B iergarten Restaurant L $$ D $$$ L’Artisan des Glaces S $ I I 30 Mexico Perry the Platypus to defeat Dr. Doofenshmirtz before he takes Oktoberfest buffet with live entertainment. German cuisine. House-made ice cream and sorbets. over World Showcase. Interactive adventure. At your own pace. Merchandise Package Pickup. Located near the main entrance. Additional starting points at International Gateway and Italy. 26 Art of Disney Sommerfest LD $ International Gateway Showcase Plaza Bratwurst, potato salad, beer and desserts. ® Collectables, including framed artwork, sculptures and prints. 39 World Traveler Merchandise Package Pickup. 31 Norway 10 Electric Umbrella Hosted by Coca-Cola LD $ ® Angus burgers, flatbreads and freshly tossed salads. 27  Hosted by Coca-Cola® Exclusive Coca-Cola Karamell-Küche Featuring Werther’s Original Caramel 40 United Kingdom I merchandise and complimentary samples of soft drinks from Freshly made caramel corn, caramel covered apples and Rose & Crown Pub S $$ 11 Mouse Gear One-stop shopping destination for Disney strawberries. 40 United Character gifts and Park souvenirs. around the world. Pub fare with British ales, lagers and stouts. Kingdom World Showcase 34 Italy Rose & Crown Dining Room LD $$ Future World West Showcase Plaza Tutto Italia Ristorante LD $$ U.K. favorites including steak, shepherd’s pie and corned beef. 32 China Pasta and fine Italian specialties. Yorkshire County Fish Shop LD $ 28 Refreshment Port LD $ Snacks, desserts and beverages. International 9 Tutto Gusto Wine Cellar LDS $$ Fish and chips, beverages and beer. Gateway 12 Epcot Character Spot The perfect place to meet 29 Promenade Refreshments LD $ Italian wines and imported cheeses. Not on Disney dining plans. favorite pals and new friends. Hot dogs, soft-serve ice cream and beer. 41 Canada 39 Via Napoli Ristorante e Pizzeria LD $$ Italian All in one fun spot. O Canada! View the very best Canada has to Mickey, Minnie and Goofy pastas, wood-fired pizzas, Piatti alla Parmigiana and tiramisù. offer in this Circle-Vision 360 film.14 minutes. Mobility Access: IllumiNations: NEW! Baymax Your personal health care companion Reflections of Earth 35 The American Adventure Enter through path on RIGHT next to Le Cellier Steakhouse. Boat & walkway Presented by Siemens from “Big Hero 6”! to Epcot® The American Adventure Explore Le Cellier Steakhouse LD $$$ Resorts & Disney’s Breathtaking fireworks, colors and Adventurous emotions from lights set to a musical score. NEW! Joy and Sadness the past and future of America through film, music and Hollywood Studios® “Inside Out.” Steaks, pasta and seafood. See Times Guide. Audio-Animatronics ®. 30 minutes. Mobility Access: See a Cast Outpost Member at entrance for access to second floor.

LEGEND America Service Animal Relief Areas Park Information Symbols in List Reflective Captioning Dining Gardens Theatre Symbols on Map 38 France Smoking Locations Character Greetings Attraction/Show Considerations Sign Language (available Fridays) All dining locations listed accept a Special Considerations for Attractions Amenities Disney dining plan unless otherwise noted. Please abide by all safety warnings and notices. ATMs Presented by Chase FastPass+ kiosks available in FastPass+ experience Automated External Defibrillators Safety: I Restrooms Stroller and Wheelchair Rentals English, Spanish and Portuguese. Single Rider Queue Reservations recommended. Supervise children at all times. Children under age Accessible Restrooms Call 407-WDW-DINE (939-3463). 7 years must be accompanied by a person age 14 Locker Rentals I IllumiNations Viewing for Guests Physical Considerations Devices Available at Guest Relations years or older. N Companion Restrooms B - Breakfast L - Lunch ® with Disabilities Minimum Height Requirement Disney PhotoPass Photographers Assistive Listening D - Dinner S - Snack For your safety while on attractions, remain seated 9 First Aid* Presented by Florida Hospital Leave A Legacy Locator with hands, arms, feet and legs inside the vehicle. ® Memory Maker Sales Center LL May remain in wheelchair/ECV Handheld Captioning Germany EpiPen (epinephrine injection) $ = $14.99 and under per adult Supervise children. 33 ® Kidcot Fun Stops Must transfer from wheelchair/ECV Auto-Injector Nikon Picture Spot Video Captioning $$ = $15–$34.99 per adult 37 Morocco Disney Vacation Club® Physical considerations on designated attractions: W E Automated External Defibrillators Assistive Listening Must transfer to standard wheelchair Audio Description = $35–$59.99 per adult Information Center $$$ Warning! For safety, you should be in good health and free Guest Relations Must transfer to standard wheelchair, Shopping See disneydiningpricinginfo.com for from high blood pressure, heart, back or neck problems, motion 34 Italy and then to ride vehicle Baby Care Center Hosted by Huggies® *Emergency services available by calling 911. pricing details. sickness, or other conditions that could be aggravated by this 35 The American adventure. Expectant mothers should not ride. S 36 Japan Adventure