Guide for Guests with Disabilities
Total Page:16
File Type:pdf, Size:1020Kb
Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Some show areas WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located east of Spaceship Earth for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and have designated viewing areas for Guests (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. to amplify sound through headphones or induction all day, have them delivered to The Gift Stop Available for Rent Device • Questions and Concerns from the accessible parking lot and the nearest with disabilities. These areas are filled on a or Deposit Available on a first-come, first-served basis and may neck loop at specific attractions. • Ticket Upgrades near the main Park entrance or to World wheelchair rental location. These courtesy blue Portable Tactile Maps Provides a tactile Traveler at International Gateway and pick first-come, first-served basis. Plan to arrive not be transferred from Park to Park. • Separated Guest Assistance wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Open daily until early, as space is limited. Viewing spaces and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. cannot be reserved or guaranteed. Parties Park Hopping Options • Services for Guests with 7:00pm. Please allow three hours for delivery. Presented in a booklet format. If you prefer, have your purchases delivered larger than six may be asked to separate and If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You directly to your Disney Resort hotel. See a assisted restroom facilities are available in reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Merchandise Cast Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are Dining with mobility disabilities. These restrooms are options are available for Guests in additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. Dining Reservations Table-Service located at: wheelchairs or ECVs: restaurants book quickly, so please make Amenities available for $25 refundable deposit. Los Servicios para huéspedes • East of Spaceship Earth Buses can accommodate various types internacionales están disponibles en la oficina reservations through the My Disney • Future World East & West of wheelchairs and ECVs. The • Stroller & Wheelchair Rental Shop to the east of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. Experience app, at disneyworld.com/dine, • The Land Rental Locations by calling 407-WDW-DINE (939-3463), or standard lift size is 30" x 48". Spaceship Earth Des services pour les visiteurs for additional assistance by visiting any • Showcase Plaza - Refreshment Port The wheelchair or ECV must • International Gateway internationaux sont disponibles au Guest Relations location. Most reservations • Norway fit the lift without being forced Guest Relations. must be canceled at least one day prior to • Germany and be securely fastened in the Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Serviços para visitantes internacionais estão the date of your reservation or a per person • The American Adventure restraints. We recommend that • Heritage Manor Gifts - at The American Adventure Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions disponíveis no Guest Relations. cancellation charge will be incurred (policies • Morocco Amenities and Guests using ECVs transfer to a Services for use key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Dienste für internationale Gäste sind bei der and charges vary by location; please confirm Auxiliary Entrance Limitations Some at the attraction for assistance. before finalizing your reservation). bus seat while onboard. at the Park World near Guest Relations and the Tip Board by Guest Relations erhältlich. attractions have auxiliary entrances for Guests in Companion Restrooms the fountain. Also located in World Showcase near wheelchairs. These entrances are not intended Watercraft access varies depending on Written Aids Packets containing dialogue, narrations, ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey See map inside for locations indicated with Guest Relations at International Gateway and on the to bypass waiting lines. Guests with disabilities the type of watercraft and flashlights, pen and paper are available at or near performance ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt Disney the existing water levels and bridge from Future World to World Showcase. areas or entrances for most shows and attractions. ております。 World Resort for kids’ meals and other items and up to five members of their party may enter conditions. that meet Disney Nutrition Guidelines. For through these entrances. The rest of the party More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Shopping more information, please visit disneymickey Monorail system can be accessed by ® should use the standard queue. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Here at Epcot , you don’t need a passport to check.com. For special dietary needs, please elevators and/or ramps, at Dining and Shopping Locations Some counter- basis at the rental location. also obtain information, including parade & show ® embark on an international shopping spree! see a restaurant Cast Member upon arrival. Transportation and Ticket Center, Sign Language Interpretation Available at Epcot on Shop the World Showcase pavilions and you service and merchandise locations have narrow times and details about restaurant menus, by calling Payment Options Magic Kingdom® Park, Epcot®, Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list will discover authentic goods representing queues formed by railings that may be difficult for 407-827-7935. specific interpreted show times for allWalt Disney World cultures around the globe — from Walt Disney World Resort accepts Disney’s Grand Floridian Resort RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Guests using wheelchairs. At these locations, we Theme Parks. delicate fragrances in France to handmade Disney Visa Cards, Disney & Spa, Disney’s Polynesian Available on a same-day basis and may only be ornaments in Germany. You can also Rewards® Redemption Card, Disney Gift Card, suggest that a member of your party order and Village Resort and Disney’s ® ® ® used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted download the Shop Disney Parks mobile app Visa , MasterCard , Discover , American transport the food, or contact a Cast Member Contemporary Resort. performance schedule or to request interpretation for other Express®, Diners Club®, JCB®, traveler’s checks, will be held if you wish to leave and return to the to search for and purchase authentic Walt for assistance. special events and shows, call a minimum of 14 days in ® cash and Disney Dollars. same Park. Disney World Resort merchandise. advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Mobility Scooters/ECVs Park Rules shows, entertainment, operating hours and even character appearances! Safety in the Park To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Please keep your speed to the walking speed of Service Animals those around you. Park rules, signs and instructions including: • Theater venues have limited capacity and may fill up before show time. Please ensure your entire • All bags are subject to inspection prior to admission. Adjust and lower speed while maneuvering Service animals, defined as any dog or miniature horse Guests with service animals should check with a host • Proper attire is required. party is together prior to entering the facility. trained to do work or perform tasks for the benefit for attraction and boarding information at the following • Smoking is allowed