Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of Spaceship and Pickup Instead of carrying your wheelchairs are available for travel to and some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Earth for: purchases all day, have them delivered to from the accessible parking lot and the nearest areas for Guests with disabilities. These on a first-come, first-served basis and may not be neck loop at specific attractions. or Deposit Audio Description Utilizes Disney’s Handheld • Questions and Concerns The Gift Stop near the main Park entrance wheelchair rental location. These courtesy blue areas are filled on a first-come, first-served transferred from Park to Park. or to World Traveler at International wheelchairs are not permitted for use inside the Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades basis. Plan to arrive early, as space is limited. Device to display text at select attractions. Gateway and pick them up as you exit Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options and narration at specific attractions and outdoor • Separated Guest Assistance the Park. Please allow three hours for If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated • Lost and Found Companion Restrooms Companion- guaranteed. Parties larger than six may be delivery. If you prefer, have your purchases asked to separate and reunite afterwards. day, retain your deposit ticket from the first Park. You with a “CC” symbol can be activated by remote control built • Services for Guests with assisted restroom facilities are available in will be able to obtain a replacement wheelchair or delivered directly to your Walt Disney addition to facilities designed for access by Guests into Disney’s Handheld Device. Disabilities ® Accessible Transportation The following ECV the same day, if available, at the next Park with World Resort Hotel. See a Merchandise with mobility disabilities. These restrooms are Cast Member for more details. options are available for Guests in no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. located at: wheelchairs or ECVs: Dining • Spaceship Earth East Services for International Guests are Buses can accommodate various types • Stroller & Wheelchair Rental Shop to the left of Dining Reservations • Future World West & East Rental Locations Guest Relations See map inside for locations. Guest Relations See map inside for location. available at Guest Relations. • The Land - Soarin’® of wheelchairs and ECVs. The Spaceship Earth Table-Service restaurants book quickly, standard lift size is 30" x 48". • International Gateway Los Servicios para huéspedes so please make reservations at • Showcase Plaza - Refreshment Port internacionales están disponibles en la The wheelchair or ECV must www.disneyworld.com/dine, by calling • Germany oficina de Guest Relations. fit the lift without being forced 407-WDW-DINE (939-3463), or by visiting • American Adventure Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Des services pour les visiteurs any Guest Relations location. • Morocco and be securely fastened in the • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions internationaux sont disponibles au Amenities and Reservations must be cancelled at least • Norway restraints. We recommend that key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Guest Relations. Guests using ECVs transfer to a Services for use one day prior or a per person cancellation Auxiliary Entrance Limitations Some at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Serviços para visitantes internacionais estão charge may be incurred (charge varies attractions have auxiliary entrances for Guests in bus seat while onboard. Companion Restrooms the fountain. Also located in World Showcase near disponíveis no Guest Relations. Written Aids Packets containing dialogue, narrations, by location). wheelchairs. These entrances are not intended Watercraft access varies depending on Guest Relations at International Gateway and on the See map inside for locations indicated with flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der to bypass waiting lines. Guests with disabilities the type of watercraft and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. Gästebetreuung erhältlich. Mickey Check and up to five members of their party may enter the existing water levels and ゲストリレーションにて世界各国から Look for the Mickey Check on menus through these entrances. The rest of the party conditions. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified のゲストの皆様向けのサービスをご案 throughout the Walt Disney World Resort should use the standard queue. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. 内しております。 for kids’ meals and other items that meet Monorail system can be accessed by also obtain information, including parade & show basis at the rental location. ® Disney Nutrition Guidelines. For more Dining and Shopping Locations Some counter- elevators and/or ramps, at times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on Shopping service and merchandise locations have narrow Transportation and Ticket Center, Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list ® information, please visit 407-827-7935. Here at Epcot , you don’t need a queues formed by railings that may be difficult for ® ® specific interpreted show times for allWalt Disney World www.disneymickeycheck.com. For Magic Kingdom Park, Epcot , NO RESERVATIONS ACCEPTED. Available on a same- passport to embark on an international Guests using wheelchairs. At these locations, we Theme Parks. special dietary needs, please see a Disney’s Grand Floridian Resort & day basis and may only be used in the Park where shopping spree! Shop the World restaurant manager or chef. suggest that a member of your party order and Spa, Disney’s Polynesian Resort Showcase pavilions and you will discover they are rented. Your ECV will be held if you wish to For future visits to request confirmation of our interpreted transport the food, or contact a Cast Member and Disney’s Contemporary leave and return to the same Park. performance schedule OR to request interpretation for other authentic goods representing cultures Payment Options for assistance. around the globe — from delicate Resort. special events and shows, call a minimum of 14 days in Walt Disney World Resort advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. fragrances in France to handmade accepts Disney’s Visa® Cards, Visa®, ornaments in Germany. MasterCard®, Discover®, American ® Mobility Scooters/ECVs Express®, Diners Club® and JCB®. Beyond Epcot Safety in the Park Please keep your speed to the walking speed of Service Animals those around you. Leaving the Park? All Guests who wish to leave the Park and return later in the day Resorts/Special Reservations Walt Disney World Resort Hotels offer special equipment and may do so by presenting their original admission media. facilities for Guests with disabilities. For information specific to individual Resorts, please callWalt Adjust and lower speed while maneuvering Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control of the service animal. Guests with service animals should follow the same attraction entrance procedures • To get to the Epcot® parking lot, take a Parking Tram located outside the front of Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. through enclosed spaces like restrooms, merchandise and food and beverage locations. as Guests using wheelchairs. the Park. Accessibility information and accommodations for the following locations: • To get to Magic Kingdom® Park, take a Monorail to the Transportation and Ticket Park your device in safe locations clear from Service Animal Restrictions Due to the nature of some • Spaceship Earth Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard ® Center, and then a Monorail or Ferryboat to the Park. Beach Water Park. walkways and stairs. attractions, service animals may not be permitted to ride. At • Innoventions Pavilion • To get to Disney’s Animal Kingdom® Theme