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Ucaas Matrix UCaaS Matrix link to provider's Pathnder Provider Zoom 8x8 Fuze RingCentral Microsoft Teams prole HQ Supplier's headquarters San Jose, CA San Jose, CA Boston, MA Belmont, CA Redmond, WA Size of supplier by employee # of Employees 2,200+ 1,500 800 4,000 144,000 count Privately owned or publicly Public / Private Public: ZM Public: EGHT Private Public: RNG Public: MSFT traded 20 million daily active users Seats in Service Number of licenses deployed > 40 Million Subscribers 1 Million + Condential 2M (as of November 2019) This provider's placement in Gartner Magic Quadrant Gartner's Magic Quadrant Leaders Leaders Visionaries Leaders Leaders 2020 for the industry This provider's placement in Forrester Wave 2019 Forrester's Wave for the Not ranked Strong Performers Leaders Leaders Leaders industry Ideal opportunities for the Sweet Spot 200 -1,000 seats 100-10,000 100-10,000 500 - 25,000 2-10,000+ provider Dimelo - Renamed RingCentral Engage (a social Companies acquired and Contactual, DXI, MarianaIQ, Contactive, Thinking-Phones, media customer LinkedIn, Skype Technologies, Key Acquisitions integrated into the supplier's N/A - all organic growth QSE, VoiceNET Whaleback communications service Yammer offering Glip / Data-at-rest locations: NA: Atlanta, Chicago, Dallas, APAC: Busan, Chennai, Hong Location of supplier's core NA: Denver, New York City, NA: Ashburn (VA), Boston, Miami, New York, San Jose, Kong, New South Wales, data centers San Jose NA: Ashburn (VA), Canada, San Fransisco, San Jose Toronto, Vancouver, Vienna Osaka, Pune, Seoul, Santa Clara (VA) Singapore, Tokyo, Victoria APAC: Asia-Pacic EMEA: Amsterdam, Frankfurt EMEA: Amsterdam, EMEA: Amsterdam, London Frankfurt, London EMEA: Amsterdam, London, EMEA: Abu Dhabi, Primary Datacenters EMEA: Europe, Middle East, APAC: Hong Kong, Zurich Amsterdam, Berlin, Cape Africa Melbourne, Mumbai (pending APAC: Hong Kong, New APAC: Hong Kong, Singapore, Town, Cardiff, Dubai, Dublin, - 2H 2020), Sydney, Tokyo Delhi, Singapore, Sydney Sydney APAC: Singapore, Sydney, Frankfurt, Geneva, LATAM: Latin America Tokyo Johannesburg, London, LATAM: São Paulo (pending - LATAM: Rio de Janeiro LATAM: São Paulo Marseille, Paris, Zurich NA: North America 2H 2020) LATAM: Rio de Janeiro NA: Bay (CA), Boydton (VA), Quebec City, Toronto Available via 3rd Party (not AudioCodes, Cisco, Poly, Cisco, Panasonic, Poly, IP phones supported and/or Cisco (SPA), Poly, Yealink from Microsoft): Compatible Handsets Yealink (click here for device Yealink (click here for device Poly, Yealink resold by supplier (click here for device list) list) list) Audiocodes, Poly, Yealink Underlying technology Platform Proprietary Proprietary Proprietary Proprietary Microsoft platform is built upon Regulatory compliances for GDPR Requirements for Data Self-reported Compliance which the supplier self- Available Upon Request None; See Below PCI None; See Below Processors, PCI-DSS Level 4 audits CPNI, Cyber Essentials Plus PCI, HIPAA, HITRUST, UK, CSA Star Alliance FedRAMP, SOC 1/2, GDPR Regulatory compliances the CSA Star Certied, HIPAA, Cyber Security, FINRA, 3rd-Party Veried Compliance, FISMA, HIPAA, supplier has veried through Available Upon Request ISO 27001, Privacy Shield, HIPAA, HITRUST CSF, SOC2, Compliance HITRUST, ISO27001 & 9001 Over 42 national, regional, 3rd party audits SOC1/SOC2 Type 2 SOX UK, Privacy Shield US/UK, and industry-specic SOX, UK Gov't ATO regulations Ability to comply with new GDPR Compliance Yes Yes Yes Yes Yes EU standard RingCentral Contact Center Contact center solutions the Partner with Five9, Genesys, Proprietary (Basic) Contact Center Proprietary (NICE inContact) None supplier offers Talkdesk, and Twilio inContact , Five9 (Advanced) RingCentral Engage Does the supplier offer SIP SIP Trunking Available trunking services for on- No No Yes No No premises PBXs? / World-class video/web conferencing platform, including Zoom Room Microsoft calling plans only Systems with wireless Proven in the Enterprise, with available in 10 countries (as content sharing and one-click over 280,000 subscribers of January 2020) 28 Datacenters worlwide; meetings with companies with greater 45+ carrier peering; 250+ Local DIDs in 114 countries than 1,000 employees Limited SLA - only 99.9% Interent peering. Single platform organically and Unlimited global calling "good call rate" guarantee developed, providing a for phone and contact center Only focus on Enterprise when using Teams-certied Global Services in 140+ consistent user experience across 47 countries leads (250+ seats) desk phone over wired countries with localization across chat, meetings, and ethernet. for major foreign languages phone on any preferred Have won awards for highest Delivering innovation with Unique features of the and including service to Differentiators device voice quality over the public Fuze View, Fuze Discover BI At list rates, Teams calling is provider China & India Internet (Tolly Group) and Fuze Data API for approximately $12-36/month Contact Center partnerships actionable, predictive + cost of E1/3/5 license: Largest developer with Five9, Genesys, NICE Owns 170+ VoIP patents analytics E1/E3 ($8/$20) + phone community in the cloud space inContact, Talkdesk, and license ($8) + conferencing - 20,000+ Developers, 50 Twilio, allowing agents to use Develop 10-12 new 3rd party Real-time network ($4) + domestic calling plan Glip Integrations, 130+ cloud Zoom Phone endpoints to integrations every quarter monitoring providing deep ($12) or international calling applications integrations, 250 eld voice interactions insights into customer plan ($24) OR APIs/month internet connections to Fuze E5 ($35) + domestic calling Zoom App Marketplace with data centers plan ($12) or international 200+ apps and bots, along calling plan ($24) with free access to APIs and SDKs Salesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Mindscope, Microsoft Salesforce, Bullhorn, Microsoft Dynamics, Salesforce, Bullhorn, 3rd-party SaaS solutions Dynamics, NetSuite, HubSpot, Microsoft Salesforce, ServiceNow, CRM / ERP / Ticketing App Salesforce, Atlassian, Microsoft Dynamics, Okta, with which the supplier has OnePageCRM, Practice Dynamics, NetSuite, Oracle Zendesk, Zoho Integration Dropbox, Epic, HubSpot NetSuite, ServiceNow, pre-built integrations Partner, SalesFusion, Sales Cloud, ServiceNow, Zendesk, Zoho ServiceNow, SugarCRM, Zendesk, Zoho Additional Apps: see here Teamwork, TopProducer, Zendesk, Zoho Microsoft/Ofce365, Cisco 3rd-party mail/collaboration Cisco Webex/Webex Teams, Google G Suite, Google G Suite, Google G Suite, Webex/Webex Teams, solutions with which the Google G Suite, Productivity App Integration Microsoft/Ofce365, Slack, Microsoft/Ofce365, Microsoft/Ofce365, Slack, Microsoft Teams, Slack supplier has pre-built Microsoft/Ofce365, Slack, Microsoft Teams Microsoft Teams Microsoft Teams integrations Microsoft Teams Additional Apps: See here Via Call2Teams for PSTN Direct Routing for PSTN Via Call2Teams for PSTN access to Teams desktop access Microsoft Teams Supplier's capability with Microsoft Calling Plans for Bot integration access to Teams desktop version Integrations Microsoft Teams PSTN Access version Embedded Softphone Dialer Embedded Softphone Dialer (Teams web-version) Key customer wins Associated Press, Chili's, Golden State SAP, Cerner, Telstra, Notable Clients (references available upon Available Upon Request Allstate, Lenox, Regus CareerBuilder, Waste Warriors, Hyatt Schneider Electric, GE request) Management / Verticals in which supplier Education, Healthcare, Healthcare, Manufacturing, Recruitment, Retail, Financial Services, Microsoft is leveraged across Top Customer Verticals has historically had the most Professional Services, Retail Technology Healthcare, Retail, SLED most verticals success Technology Add-on admin On-Site Implementation / Does the supplier charge Available for additional implementation & training Yes Yes Via Microsoft partners Training extra for these services? charge available beyond standard services provided Customers are consulted on all implementation and training options. We can customize between do it Description or link providing mostly yourself to white Implementation Overview Implementation Overview Implementation Overview Implementation Overview Via Microsoft partners further detail glove. Most enterprise customers will require a mutually agreed to plan working backward from the go live date. Collection of reports Downdetector: Microsoft Downdetector offering real-time status and Downdetector: Zoom Downdetector: 8x8 Downdetector: Fuze Downdetector: RingCentral Teams outage information RingCentral Meetings, Native and/or 3rd-party Video Product: Fuze RingCentral Rooms, Collaboration Solutions Zoom Meetings, Webinars, 8x8 Video Meetings, 8x8 resale options offered by Collaboration; also offer Fuze RingCentral Room 3rd-party offerings only Available Room Systems Meeting Rooms supplier for Rooms. Connector, RingCentral Webinar /.
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