Full Conference Programme

FULL CONFERENCE PROGRAMME

Important note: All sessions times stated at this programme are Greece time (GMT+3)

V3.9 20/5/2021

TOURMAN 2021 PROGRAMME PER CONFERENCE DAY

FRIDAY 21 MAY 2021 8

SATURDAY 22 MAY 2021 16

SUNDAY 23 MAY 2021 30

SECRETARIAT (ZOOM ROOM OPEN THROUGHOUT THE CONFERENCE): https://zoom.us/j/98884483824?pwd=S0pSa2hEOFpoZkg3UTNLMjJpblc2Zz09 PASS CODE: 562375

HELP DESK (ZOOM ROOM OPEN THROUGHOUT THE CONFERENCE): https://zoom.us/j/91531903521?pwd=akFsNWt0ZkNBcHRSYUxBcXhET0hNQT09 PASS CODE: 592800 TEL: +306987791114

YOUTUBE LIVE STREAMING CHANNEL (FOR ALL PLENARY SESSIONS: OPENING AND CLOSING CEREMONIES, KEYNOTE SPEECHES, EXECUTIVE PANEL DISCUSSION, ROUNDTABLE DISCUSSION, PRESENTATION OF DESTINATIONS): https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

Important note: All sessions times stated at this programme are Greece time (GMT+3)

KEYNOTE SPEAKERS

Sara Dolnicar, Research Professor in Tourism, ARC Australian Laureate Fellow and Slovenian Ambassador of Science, The University of Queensland, Australia Title of keynote speech: “How COVID-19 is changing peer-to-peer accommodation” Sara Dolnicar is a Professor of Tourism at The University of Queensland. Her current research program develops and experimentally tests measures that trigger pro-environmental behaviour in tourists. She also continues to have an interest in peer-to-peer accommodation, an interest that has been reignited as a consequence of COVID-19. Professor Dolnicar currently serves as the Co- Editor in Chief of Annals of Tourism Research. She was awarded the Travel and Tourism Research Association Distinguished Researcher Award in 2017, and named the Slovenian Ambassador of Science in 2016, the highest honour the Republic of Slovenia bestows on expatriate Slovenian researchers in recognition of global excellence, impact, and knowledge transfer.

Marina Novelli, Professor of Tourism and International Development at Brighton Business School, University of Brighton, United Kingdom Title of keynote speech: "Niche Tourism and the quest for a better future" Professor Marina Novelli (PhD) is an internationally renowned Tourism and International Development expert and Professor of Tourism and International Development at the University of Brighton (UK). With a background in economics, she has written and advised extensively in the field of international tourism policy, planning, development and management in Africa, Europe and Asia for institutions such as the World Bank, the EU, UNESCO, UNIDO, the UNWTO, the Commonwealth Secretariat, the Millennium Challenge Corporation, National Ministries and Tourism Boards, Regional Development Agencies and NGOs. Prof. Novelli is committed to generating new knowledge on ways in which tourism can play a key role in sustainable development by stimulating local economies, conserving the environment, developing people and changing lives. She is known globally for her contribution to the concept of Niche Tourism, elaboration of the Overtourism concept and empirically grounded studies on sustainable tourism in Africa. Her work has demonstrated to have impact far beyond tourism by contributing to more effective economic growth, improved environments and more inclusive societies.

Cathy Hsu, Chair Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong Title of keynote speech: “Tourism Research in a New Era” Cathy Hsu is a Chair Professor in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University. Her research foci include tourist behaviors and emotions, resident sentiment and stereotypes, and hospitality branding. She is the Editor-in-Chief of Tourism Management, and was the Editor-in-Chief of Journal of Teaching in Travel and Tourism for 16 years. She received the John Wiley & Sons Lifetime Research Achievement Award in 2009 and International Society of Travel and Tourism Educators’ Martin Oppermann Memorial Award for Lifetime Contribution to Tourism Education in 2011.

Dimitrios Buhalis, Strategic Management and Marketing expert with specialization in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom Title of keynote speech: “Smart and ambient intelligence tourism in the post covid era” Professor Dimitrios Buhalis is a renown keynote speaker at conferences and workshops around the world. He is often invited to talk about future trends, technological disruption, strategic management, smart cities and smart tourism, tourism, hospitality, technology, eTourism, Marketing as well as strategy for tourism, travel and hospitality organisations. He normally delivers more than 30 keynotes per year around the world, often for the United Nations World Tourism Organisation, the European Commission, the European Travel Commission and many governments, associations and hotel chains. As a speaker, Buhalis engages dynamically with the audience, motivates and inspires towards strategic change and development. Providing a long-term vision, he challenges global audiences to engage in debate and embrace positive changes. His approach is centred around introducing perspectives aimed at encouraging the adoption of new global development strategies. As a facilitator, Dimitrios Buhalis brings a specialist knowledge and stimulates discussion and debate between stakeholders thus, setting innovative and strategic objectives towards new frontiers. He brings cutting edge research and innovation into global best practice. He focusses on technology driven market disruptions and explaining smartness, agility and the internet of things transform societies, economies, and business competitiveness and prosperity.

Alfonso Vargas–Sánchez, Professor of Μanagement and Marketing, University of Huelva, Spain Title of keynote speech: “A new tourism governance for a new time?” Alfonso Vargas-Sánchez is Full Professor at the Spanish University of Huelva, and he has headed its Research Group on "Innovation and Development Strategies in Tourist Firms" (GEIDETUR) during the period 2004-2016. His main research interests are in the Strategic Management discipline and in the tourism industry, both in companies and destinations management. Prof. Vargas-Sánchez has carried out academic activities in different Universities and higher education institutions around the world, in the five continents. Dr. Vargas-Sánchez is the promoter and Editor-in- Chief of ENLIGHTENING TOURISM: A PATHMAKING JOURNAL (ET), launched in 2011 and listed in Scopus since 2018: http://www.uhu.es/publicaciones/ojs/index.php/et

Ian Yeoman, Professor of Tourism, Victoria University of Wellington, New Zealand Title of keynote speech: “What is the Role of Science Fiction in Tourism Research? Theories, Disruption, Archetypes and the Futures” Dr Ian Yeoman is an advocate for the future of tourism. He is an Associate Professor at Wellington School of Business and Government (New Zealand) and holds Visiting Professorship roles at the European Tourism Futures Institute (Netherlands) and Ulster University (United Kingdom). He is co-editor of the Journal of Tourism Futures and series editor of Channelviews Future of Tourism book series. He is author and editor of over 20 books, including the forthcoming Science Fiction, Disruption and Tourism which is the basis of his keynote. Ian has a PhD from Edinburgh Napier University and prior to moving to New Zealand in 2008, he was the Scenario Planner at VisitScotland leading on many projects include 9/11, visions, pandemics and tourist trends.

Stanislav Ivanov, Professor of Tourism Economics and Vice-Rector (Research), Varna University of Management, Bulgaria. Title of keynote speech: “Automation technologies in shaping tourism and hospitality in the post- viral world” Dr. Stanislav Ivanov is Professor and Vice-Rector (Research) at Varna University of Management, Bulgaria and Director of Zangador Research Institute. Prof. Ivanov is the Founder and Editor-in-chief of two academic journals: European Journal of Tourism Research and ROBONOMICS: The Journal of the Automated Economy. His research interests include robonomics, robots in tourism/hospitality, the economics of technology, revenue management, destination marketing, tourism and economic growth, political issues in tourism, etc. His publications have appeared in different academic journals – Annals of Tourism Research, Tourism Management, International Journal of Hospitality Management and other journals.

Cleopatra Veloutsou, Professor of Brand Management, Adam Smith Business School, University of Glasgow, United Kingdom Title of keynote speech: “Service Failure, Service Recovery and Branding in Tourism” Cleopatra Veloutsou is a Professor of Brand Management in the Adam Smith Business School of the University of Glasgow (UK), a Visiting Professor at the University of Bari (Italy), University of Bergamo (Italy), President University (Indonesia), Hellenic Open University (Greece) and University of Coibra (Portugal) and the Head of the Marketing Research Unit of the Athens Institute of Education and Research (ATINER) (Greece). Her primary research interest is on Brand Management and has published over 50 articles in International Journals and presented over 100 papers in International Academic Conferences. She is a co-editor of the Journal of Product and Brand Management since 2014, and an Associate Editor of the Journal of Business Research since 2019, serves on the editorial board of various academic Journals and has been involved in the organisation of many International Academics Conferences in Marketing and Brand Management.

Yaniv Poria, Professor of Heritage Tourism and Chair of the Department of Hotel & Tourism Management, Ben-Gurion University of the Negev, Israel Title of keynote speech: “A critical apologetic assessment of heritage tourism studies” Yaniv Poria’s research interests are focused on four core issues: (1) visitors' experience at heritage tourist sites; (2) special segments often ignored in the tourism literature, namely gays and lesbians and people with disabilities; (3) the conceptualization of “tourism”, particularly “heritage tourism”, and (4) sex in tourism. Currently, Prof. Poria is focusing on exploring the impacts of visits to heritage sites as well as on the management of heritage site interpretation. Yaniv’s studies were published in high quality tourism and hospitality journals such as: Journal of Travel Research, Annals of Tourism Research, Journal of Heritage Tourism, Journal of Travel and Tourism Marketing, Journal of Hospitality and Tourism Research, Journal of Contemporary Hospitality Management, and Tourism Geographies.

Judy Kepher Gona, Founder and Director, Sustainable Travel & Tourism Agenda – STTA Consulting, Kenya Title of keynote speech: “Inclusive Tourism – critique, challenges and opportunities in Africa”

Judy Kepher Gona is a thought leader in sustainable tourism with over 20 years’ experience championing responsible tourism in Africa and beyond. From setting up Africa’s first eco-tourism society to working with communities in tourism and conservation, developing, man-aging and being an assessor for several sustainable tourism recognition programs, Judy’s contribution to sustainable tourism transcends continents. In her past and present roles in boards of global and regional tourism organizations like The International Ecotourism Society, Global Sustainable Tourism Council, and Fair-Trade Tour-ism, she has made great contributions in shaping the practice of sustainable tourism. In 2018, Women Academics in Tourism (WAIT) recognized Judy among top 50 awesome scholars in tourism. In 2019, she was awarded the Sustainable Citizen Award by Forbes Woman Africa in recognition of outstanding contribution to awareness and knowledge of sustainability in tourism in Africa and beyond. In 2020, Centre for Responsible Tourism awarded a lifetime achievement award for her contribution to sustainable tourism. In the same year she was named amongst 40 global shakers in sustainable tourism. Judy is currently Director and Lead consultant at Sustainable Travel & Tourism Agenda (STTA), an organization she founded in 2013 to contribute and lead the modelling of a sus-tainable future for Africa’s tourism, mentor youth in sustainable tourism to ensure tomorrows tourism leaders are grounded in critical thinking and sustainable tourism knowledge; and finally, to support a global shift in tourism towards sustainability. She believes that a great tourism destination is one that turns attractions into assets to sup-port wealth creation for host communities, who in turn create experiences and welcome guests to share in their abundance. This is what will make great places to visit, great places for host commutes to live in.

Razaq Raj, Principal Lecturer for Research and Enterprise in Leeds Business School, Leeds Beckett University, United Kingdom Title of keynote speech: “Reflecting on the Importance of Religious Tourism: Impact of COVID-19 on Pilgrimage, Spirituality and Motivation”

Dr Razaq Raj is an internationally renowned academic with over twenty years higher education experience of teaching and research in UK, Malta, Portugal, Spain, Italy, Germany and China and South Korea. He is Principal Lecturer for Research and Enterprise and is a Visiting Professor at the Kedge Business School, France and Honorary Professor University of Vitez, Bosnia. He has published work on strategic management, economic and financial impacts, cultural festivals and sustainable tourism and religious tourism. He has both organised international conferences and delivered keynote speeches. He has published in a number of peer reviewed journals and conference proceedings. He is founding co- editor of the Journal Religious Tourism and Pilgrimage. He co- founded book series Religious Tourism and Pilgrimage Management.

Karla Boluk, Associate Professor, Department of Recreation and Leisure Studies, University of Waterloo, Canada Title of keynote speech: “Centring Care: Possibilities for Minimising Harm in Tourism Post-vaccine”

Karla Boluk, Ph.D. is an Associate Professor in the Department of Recreation and Leisure Studies at the University of Waterloo in Canada. Utilizing a critical lens, Karla's scholarship investigates ways to sustainably engage and empower communities, positioning tourism as a mechanism for the creation of positive change. Her main research interests explore the role of tourism social entrepreneurs in progressing sustainability, speciﬁcally the SDGs, and investigating ways to activate critical thinking in students, preparing graduates as critical tourism change agents.

Cihan Cobanoglu, McKibbon Endowed Chair Distinguished Professor, Director of M3 Center & Coordinator of International Programs for the School of Hospitality and Tourism Management, University of South Florida, U.S.A. Title of keynote speech: “The role of technology in Managing Tourism Organizations during the pandemic era”

Dr. Cihan Cobanoglu is the McKibbon Endowed Chair Professor of the School of Hospitality and Tourism Management (SHRM) in the Muma College of Business at the University of South Florida (USF), who also serves as the Director of the M3 Center for Hospitality Technology and Innovation and Coordinator of International Programs for the School of Hospitality and Tourism Management. He is a renowned hospitality and tourism technology expert. Dr. Cobanoglu is a Fulbright Specialist commissioned by the Fulbright Commission which is part of the U.S. Department of State’s Bureau of Educational and Cultural Affairs (ECA) and World Learning (2018-2021). He is a Certified Hospitality Technology Professional (CHTP) commissioned by Hospitality Financial & Technology Professionals (HFTP) and Educational Institute of American Hotel & Lodging Association (AHLA). He is the Editor of the Journal of Hospitality and Tourism Technology (JHTT)(Indexed in SSCI IF=2.796), editor of Journal of Global Business Insights (JGBI), Journal of Global Hospitality and Tourism, associate editor of Tourism Review (SCCI IF=2.908) and a co-author of six books and ten conference proceedings. He is also currently serving as the President of Association of North America Higher Education International (ANAHEI).

Friday 21 May 2021

09:30-15:00 MAIN ROOM (PLENARY SESSION) All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

09:30-10:00 Opening Ceremony • Prof. Chryssoula Chatzigeorgiou, Chair of Organising Committee, International Hellenic University • Prof. Athanasios Kaisis, President of International Hellenic University • Ms. Sofia Zacharaki, Deputy Minister of Tourism, Republic of Greece (tbc) • Prof. Anestis Fotiadis, Co-Chair of Scientific Committee, Zayed University • Prof. Evangelos Christou, Co-Chair of Scientific Committee, Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

10:00-10:30 Keynote Speech: “How COVID-19 is changing peer-to-peer accommodation” Sara Dolnicar, Research Professor in Tourism, ARC Australian Laureate Fellow and Slovenian Ambassador of Science, The University of Queensland, Australia. Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

10:30-11:00 Keynote Speech: "Niche Tourism and the quest for a better future" Marina Novelli, Professor of Tourism and International Development at Brighton Business School, University of Brighton, United Kingdom Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

11:00-11:30 Keynote Speech: “Tourism Research in a New Era” Cathy Hsu, Chair Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

11:30-12:00 Keynote Speech: “Smart and ambient intelligence tourism in the post covid era” Dimitrios Buhalis, Strategic Management and Marketing expert with specialization in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:00-12:30 Keynote Speech: “A new tourism governance for a new time?” Alfonso Vargas–Sánchez,Professor of Μanagement and Marketing, University of Huelva, Spain Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:30-13:00 Presentation of Destinations: “Region of Crete island” Kyriakos Kotsoglou, Commissioner for Tourism Sector & e-Governance, Region Of Crete Maria Lavdaki, Head of Lassithi Tourism Department Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

13:00-15:00 Executive Panel Discussion “Restarting the global tourism industry: Strategies for the future”. Panel Topics: Session A: “The Global Policy Makers”, Session B: “Analysts and Futurists” Panel Moderators: • Dimitrios Buhalis, Strategic Management and Marketing expert with specialisation in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom • Evangelos Christou, Tourism Marketing expert with specialisation in Heritage Tourism and e- Marketing. Professor and Dean, International Hellenic University, Greece

13:00-14:00 Airlines opportunities and challenges Chris Tarry CTAIRA – Global Aviation trends The Global Policy Makers Alessandra Priante UNWTO- United Nations World Tourism Organisation VIDEO Liu Shijun Secretary General WTA - World Tourism Alliance VIDEO Eduardo Santander ETC – European Travel Commission VIDEO Dr Mario Hardy PATA Pacific Asia Tourism Association

14:00-14:40 Analysts and Futurists Steve Hood, Senior Vice President of Research, STR Luca Romozzi Director, Destinations Sojern Alexander Goransson, Lead Analyst at Euromonitor International

14:40-15:00 Greek Time Tourism Strategies for the future Lee Choon Loong President/CEO, DISCOVERYMICE and WORLD ECOTOURISM CONFERENCE Sofia Zacharaki Deputy Minister of Tourism Greece (TBC)

15:00-16:00 Presentation of Destinations Region of Western Greece, Dr. Lavrentios Vasileiadis, Head of Tourist Strategy Planning Division- Region of North Aegean, Vasiliki Rodopoulou, Tourism Directorate of North Aegean Region Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

16:00 – 18:00 PARALLEL SESSIONS

ROOM 1 AIR TRAVEL, Session Chair: Stephen Pratt https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 137 Stephen Pratt, Justifying unnecessary greenhouse gas emissions: The take-off of flights to nowhere 295 Tingting Lee, Chen-Kuo Pai and Chunhui Cai, Exploring the Impact of Airport Self-service Technology Functions on Passengers' Emotional and Functional value, and Satisfaction 353 Lucrezia Maria De Cosmo, Luigi Piper, Gianluigi Guido and Antonio Mileti, How to mitigate the effects of negative events in transport sector on tourism destination 384 Giuseppe Catenazzo and Ramesh Roshan Das Guru, Mitigating customers’ dissatisfaction with service failures: A case study on air travellers at the time of COVID-19 474 Vicka Samiun and Wei Chen, Consumers Behaviour and Experience towards Full-Service Carrier Airlines: A study on international students as travellers 12 Evangelos Kilipiris and Panagiotis Kargidis, Airport Digitalisation and Passenger Experience: Getting the Magic and the Revenues Back

ROOM 2 SPECIAL INTEREST TOURISM, Session Chair: Fotis Kilipiris https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 431 Valeria Cocco, Virtual Experience as Alternative Form of Tourism 435 Samet Çevik and Semih Sarıipek, Memorable tourism experience in slow cities: A netnographic analysis in the case of Halfeti 66 Romina Alkier, Vasja Roblek and Vedran Milojica, Wellness tourism of Republic of Croatia-a chance for the recuperation of Croatian tourism in the post-COVID 19 period 93 Luzviminda Tugade, Memorable Tourism Experiences in BASECO Slums Based on Tripadvisor Reviews 135 Montserrat Iglesias and Laia Tonda, Post-pandemic domestic language tourism experiences in Spain

552 Zafer Türkmendağ, Perceived Value for Money and Services Satisfaction in Mountaineering Tourism 83 Evangelia Kasimati, Panagiota Dionysopoulou and Akrivi Diamantakou The impact of a mega sport event in the city of Athens: The case of the Authentic Marathon

ROOM 3 COVID 19 AND HOSPITALITY, Session Chair: Sofoklis Skoultsos https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 73 Lambros Tsourgiannis, Stavros Valsamidis, Vasilios Zoumpoulidis and Christos Papachaviaris, Τhe use of Airbnb in COVID-19 era in Greece: An intergenerational analysis between Generation Z and Y. 110 Ronen Shay and Eli Cohen Are hotel shares really suffering of COVID-19 pandemic? 187 Chong Fo Lei, Xiaoye Li and Henrique F. Boyol Ngan Do cost-cutting measures matter in the COVID-19? An analysis of hospitality employees’ career perceptions 184 Arthur Huang and Mark Baker How US Covid-19 policies affected employment in small hospitality and tourism businesses 35 G.H.V. Harshani and J.P.R.C. Ranasinghe Challenges and Opportunities for Homestay Operators under COVID-19 New Normal Conditions: Evidence from Sri Lanka

ROOM 4 COVID 19 AND DESTINATION MANAGEMENT, Session Chair: Giacommo Del Chiappa https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 108 Blake Scott, Daniel Guttentag, Robert Pitts and Wayne Smith, Time for a Reset? Post-Pandemic "Southern Hospitality" in Charleston, South Carolina 239 Sudeshna Ghosh, COVID-19 and the behaviour of sector-wise employment in the hospitality industry of the United States: Lessons from the shocks of past pandemics 306 Li Zhang, Post-pandemic era, Using the Kano Model to Study the Personalized Needs of "Smart Hotel" Customers-Take Chengdu City for example 547 Élmano Ricarte and Sofia Almeida, A snapshot of tourism and hospitality in Portugal during the COVID-19 pandemic 191 Yu Pan, Jian Ming Luo and Bill Xu, Research on tourist experience and recommendation intention of visiting theme park in post-COVID 19 127 Wendy Magangqaza and Dr Hilary Kennedy Nji Bama, The changing face of tourism in Africa in the era of the Covid-19 pandemic: a conceptual overview

ROOM 5 COVID 19 AND TOURISM, Session Chair: Anestis Fotiadis https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 4 Anastasiya Golets, Jéssica Farias, Ronaldo Pilati and Helena Costa, COVID-19 pandemic and tourism: The impact of health risk perception and intolerance of uncertainty on travel intentions 5 Stathis Polyzos, Aristeidis Samitas and Anastasia Spyridou, Tourism Demand and the COVID-19 Pandemic: An LSTM Approach 20 Romina Alkier, Goran Perić and Vedran Milojica, Croatian tourism in the COVID-19 pandemic- current state and developmental perspectives 111 Tahir Albayrak and Meltem Caber, Tourist behaviours at Covid-19 pandemic 154 Martinette Kruger and Adam Viljoen, Considering Our Visitor Industry’s Dispossession: Supplier perspectives on COVID-19 493 Ahmet Usakli, Passenger perceptions of airport COVID-19 measures: Effects on perceived airport safety and satisfaction 164 Arthur Huang, Melissa Jahromi and Aarash Baktash, Understanding the relationship between Restaurants’ Safety Violations and COVID-19 Transmission

ROOM 6 COVID 19 AND TRAVEL, Session Chair: Nikolaos Trihas https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 71 Sharon Teitler Regev and Shosh Shahrabani, Health precaution while traveling after COVID-19 87 Burçin Kırlar-Can and Mehmet Ertaş, Travelers’ risk perception, travel behavior and travel intention during the “Coronavirus” 91 Samby Fready and Noela Michael, Post COVID-19 motivations for domestic travel 101 Eran Ketter, Tourism resilience, demand and COVID-19: the effects of the pandemic on European travel sentiment 142 Rossella Baratta, Vania Vigolo, Francesca Simeoni and Sonia Andrich, Perceived risks and future travel intentions: The experience of solo female travelers 147 Nikolaos Trihas, Konstantinos Vassakis, Ioannis Kopanakis, John Makridis, Yannis Nikoloudakis, Ioannis Kefaloukos, Evangelos Pallis and Evangelos Markakis, Travel behaviour and holiday intentions during the COVID-19 pandemic in Greece 168 Cláudia Seabra, Carla Silva and Manuel Reis, Gender and Safety Perceptions to Travel within COVID-19 Pandemic Context

ROOM 7 CULTURE AND HERITAGE TOURISM, Session Chair: Eleni Mavragani https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 521 Antonella Garofano, Francesco Izzo, Enrico Bonetti and Barbara Masiello, Destination branding through storytelling: the role of entrepreneurs in the development of industrial tourism 525 Marcello Atzeni and Giacomo Del Chiappa, Authenticity, satisfaction, behavioural intentions and intention to visit in VR heritage tourism: a cluster analysis 531 Xinge Liao, Dolores Sánchez Aguilera and Francesc Xavier Roigé, Ventura Image of Barcelona for Chinese Cultural Tourism and Heritage Tourism Based on User-Generated Content 566 Ana Matias, Luís Cardoso and Ana Marcelo, Cultural Heritage and Industrial Tourism: a marketing approach to the case of Center of Portugal 580 Shahd Hamdan and Park Beede, Instagram advertising for museum marketing: Testing alternative advertising appeals to attract visitors

ROOM 8 DESTINATION MANAGEMENT, Session Chair: Georgios Kokkinis https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 69 Dinusha Madhushani, Ruwan Ranasinghe and Dhananjaya Nawarathana, Impacts of organized commercial events on local community in Sri Lanka: Event manager's perspective 100 Víctor Ernesto Pérez León, Ignacio Contreras Rubio and José Manuel Ramírez-Hurtado, Non- compensatory composite indicator to measure destination sustainability in Cuba 151 Gabor Michalko, Damla Bal and Éva Erdélyi Szabóné, Repositioning tourism milieu of Budapest for the post-Covid-19: Visual content analysis 166 Carla Silva, Cláudia Seabra, Andreia Pereira, José Luís Abrantes and Manuel Reis, Residents’ Perceived Image of Rural Areas: A Generational Analysis 197 Alvaro Dias, Rui Silva, Mafalda Patuleia and João Estêvão, A panel analysis of tourism entrepreneurship revitalisation 318 Georgios Kokkinis, Spyrοs Avdimiotis and Evangelos Christou, Thessaloniki DMO: A Business Model Approach. 328 Evangelia Xyptera, Efthymia Sarantakou and Alexios Patapios Kontis, Exploring the impacts of COVID-19 on tourists’ behavioral patterns. The case of Pieria - Olympus Coastline

ROOM 9 DESTINATION MARKETING, Session Chair: Alexandros Apostolakis https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 116 Tek Yew Lew, Fayrene Yew Leh Chieng and Ying Ying Tiong, Destination loyalty behaviour of wellness tourists: The destination image perspective

136 Deep Jyoti Gurung, Vanessa Gaitree Gowreesunkar and Chandan Goswami, Comparative analysis of user-generated destination image and conventional destination image Sikkim (India) as Case Study 205 Catarina Calisto de Freitas and Ricardo Godinho Bilro, Does Tourist’s Engagement Influence Destination Loyalty? An Analysis of Turismo do Centro de Portugal 310 Agisilaos Konidaris, Ourania Stellatou and Spyros E. Polykalas, Destination Marketing decisions based on Online Visitor Survey data 319 Lachin Namaz, City Brand Loyalty: How do in(out)siders experience it in Budapest?

ROOM 10 EXPERIENCE DESIGN AND MANAGEMENT, Session Chair: Aikaterini Stavrianea https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 161 Tien-Ming Cheng and Wei-Hsiang Lien, Will co-creation experiences increase the positive memory of tourists? The role of interactive quality 192 Thays Cristina Domareski Ruiz and Franciele Cristina Manosso, How to use sentiment analysis in tourism research: a systematic and bibliometric review 225 Effimia Papaefthimiou, Charilaos Kalpidis, Aristides Katsaitis, Efthymia Sarantakou and Paris Tsartas, A sustainable tourism developmental model focusing on the experience of the walking paths of Amani 226 Ksenia Stakhanova, Anna Pototskaya, Polina Chervakova, Margarita Lyuledzhyan and Anastasia Yanakevich, Experiential marketing in a gastronomic attraction: the case of a teahouse

18.00-20.00 PARALLEL SESSIONS

ROOM 1 COVID 19 AND TOURISM, Session Chair: Nicholas Karachalis https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 10 Mirela Tase and Manjola Xhaferri, Covid 19: Challenges and Prospects for the Future in the Tourism Industry. Case Study Albania 13 Risto Rechkoski, Legal instruments for helping tourism sector in North Macedonia during COVID19 70 Soultana Papantina and Nicholas Karachalis, Exploring the main elements of a post Covid- 19 destination management and branding strategy for the city of Kastoria 105 Loredana Dragomir, Adriana Gîrniceanu and Mirela Mazilu, New metamorphosis of tourism in the pandemic 126 Gozdegul Baser, Impact of Covid-19 pandemic on tourism in Turkey 200 Kumar Bhatta and Prakash Gautam, Determinants of Nepalese tourists’ decision making during COVID-19: A probit analysis 241 Deniza Alieva, Friend or professional contact? Impact of Covid-19 on professional networks in tourism industry

ROOM 2 CULTURE AND HERITAGE TOURISM, Session Chair: Dimitria Papadopoulou https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 182 Işıl Arıkan Saltık and Filiz Gümüş Dönmez, The impact of socio-demographics on film tourism satisfaction of local residents: The case of Muğla 183 Julie Jie Wen and Qingqing Lin, Living with Colours and Pride: Tourism, Ethnicity, and Gender in Yunnan, China 230 Hania Janta, Switzerland and the Bollywood Film Industry: the changing relations between film production and tourism 254 Tao Huang and Yang Zhang, An Extended Attitudinal Loyalty Modeling of Roots Tourism in China: The Mediating Role of Sense of Sacredness and Belonging 264 Marica Mazurek, Wine and cultural tourism as one of niche tourism opportunities in Canada and Slovakia

276 Ioannis Vardopoulos, Instagram users survey research and data analysis anent adaptive reuse tourism potential 302 Christopher Hayes, Kyoto as “authentic” Japan: Overtourism, undertourism, and post-Covid opportunities

ROOM 3 DESTINATION MANAGEMENT, Georgia Zouni https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 395 Fokiya Akhtar, Noela Michael and Ayesha Kalban, Representation of Dubai – a case of Film Induced Tourism. 460 Gianluca Goffi, Giacomo Del Chiappa and Linda Osti, Stewardship of Tourism Resources in Island Destinations: A Demand Perspective in Gallura 481 Sara García-Altmann and Raúl Hernández-Martín, The characteristics of small island states facing the COVID-19 crisis 539 Rogelio Jr Flores and Carlos Costa, Capacity development for Sustainable destinations: A Collaborative Approach 553 Łukasz Quirini-Popławski, Natalia Tomczewska-Popowycz and Sławomir Dorocki, Ups and downs of tourism in Ukraine: the Unobserved Component Model approach 559 Sergio Alvarez, Frida Bahja and Alan Fyall, Identifying Destination Vulnerability to Hazards: A Framework for DMO Involvement 562 Brenno Vitorino, Costa City cards, transport, and tourism: A study in developing countries cities

ROOM 4 DESTINATION MARKETING, David Ross https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 352 Maria Irene Prete, Luigi Piper, Lucrezia Maria De Cosmo, Antonio Mileti, Gianluigi Guido and Luca Barlettano, Push and pull factors as determinants of destination loyalty 440 David Ross and Daniela Fantoni Alvares, How has destination marketing adapted in Covid19 pandemic times? The case of the Azores islands, Portugal 463 Georgios Tsekouropoulos and Dimitrios Theocharis, Consumer Based Destination Branding in Small Sized Cities 556 Dylan Valente and Rui Costa, Components of a tourist destination in the perceived image and in intention of revisit and recommendation 577 Eleni Kilipiri and Eugenia Papaioannou, Role of Social Media and Ιnfluencer Marketing in the attractiveness of Tourism Destinations using Location Based Social Media Data

ROOM 5 EXPERIENCE DESIGN AND MANAGEMENT, Panagiota Dionysopoulou https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 227 Olga Anton and Alexander Pakhalov, Escape Zoom: Does the Remote Format of Escape Rooms Change Visitors’ Experience? 269 Ekaterina Marfina and Alexander Pakhalov, Let's Eat Dinner Apart: Physical Distancing and Restaurant Experience 323 Daniela Buzova, Silvia Sanz-Blas and Amparo Cervera-Taulet, Investigating the dynamics of emotional value co-creation in a guided tour experience 350 Dina Amaro, Ana Caldeira and Cláudia Seabra, Fuelling the restart of tourism through transformational academic tourism: a conceptual model 354 Aikaterini Stavrianea, Memorable Tourism Experiences dimensions: Assessing their effects on revisit intentions. 490 Anna Irimiás and Serena Volo, Future Food Tourism: Instagram, Top Chefs and Food Experiences

ROOM 6 HOSPITALITY MANAGEMENT, Efstathios Velissariou https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 25 Mohamed A. Nassar, Mohamed Kamal and Hamada Hassan, Customer acceptance of self service technology in five-star hotels in Egypt 65 Atila Yüksel, Mirela Cristea and Graţiela Georgiana Noja, Transpersonal Research: Consciousness in a Rite de Passage 122 Craig Webster and Sotiris Hji-Avgoustis, The post Covid-19 hotel rebound and the current landscape: Lessons from the Midwest 124 Vasilis Mpassias, Almpertos Azaria and Vasiliki Vrana, Establishment of the first gaming hotel concept in Greece 177 Spyros Avdimiotis, Andreanna Tragouda and Fotis Kilipiris, SECI Model Questionnaire Validation for Hospitality Establishments 248 Anil Gupta, Nikita Dogra and Honeyka Mahajan, Switching from Hotels to Peer-to-Peer Accommodation: A Push-Pull-Mooring Model Perspective 334 Evangelia Mandrinou, Eleni Mavragani and Maria Argyropoulou, The concept of dark tourism, visitors’ motivation and the entailed dissonance in sites representation

ROOM 7 MARKETING IN TOURISM AND HOSPITALITY, George Skourtis https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 203 Tafadzwa Matiza and Martinette Kruger Travel motivation and willingness to pay in the era of COVID-19: Profiling the South African domestic tourist 231 Romario Loffredo de Oliveira Veganism and tourism from the perspective of consumer culture theory 262 Erdogan Ekiz and Aril Cansel Predecessors of C2C Marketing for Accommodation Services in an Islamic Society: Case of Sidi Bouzid Key Shakers 277 Antonios Giannopoulos, Christos Livas and Chara Achlada Is destination image instagrammable? Co-creating value through Social Media Content 309 Andreia Pereira, Cláudia Seabra and Ana Caldeira Perceived Physical Hazards and Urban Tourism Consumption: A Theoretical Approach 517 Ana Filipa Maia and Rui Costa Branding in the hotel industry…belonging or not? The both sides of the ‘coin’

ROOM 8 OPERATIONS MANAGEMENT IN TOURISM, Ioannis Valachis https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 16 Charalampos Giousmpasoglou, Evangelia Marinakou and Anastasios Zopiatis The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus 165 Nompumelelo Nzama and Ikechukwu O. Ezeuduji Gender Nuances in Tourism Entrepreneurship: Traditional Societal Perceptions and Access to Capital 240 Vikas Kumar and Manisha Gupta Anthropomorphic Robots in Restaurant; the Opinion of Gen-Z 325 Kitti Hiezl and Szilvia Kardos A two-sided analysis of the effects of technological changes in the hospitality service experience 378 Margarida Carvalho, Diogo Gomes, Maria Castel-Branco and Michelle Moraes Perceived performance and advanced technologies in Tourism 471 Pearl Sifolo and Philisiwe Molefe Evaluating the relationship within the value chain of SMMTE’s in Pretoria, South Africa 523 Joana Rodrigues, Manuel Monteiro, Matilde Madeira, Patrícia Godinho, Michelle Moraes and Sofia Lopes, Advanced technologies and tourist services: The customers’ perspetive

ROOM 9 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Panagiotis Tzionas https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 23 Sunil Budhdeo and Eleni Anoyrkati Supporting smart tourism through smart mobility schemes: UK Coventry City of Culture 109 Alain Imboden, Sandra Grezes, Michael Fux, Dominique Fumeaux and Emmanuel Fragnière Piloting A Digital Maturity Model for Smart Destinations 148 Spyros Avdimiotis, Panagiotis Moschotoglou, Evangelos Christou and Apostolos Karakitsios Thessaloniki Tourism Blockchain Pilot Project 153 Stavros Valsamidis, Ioannis Petasakis, Stefanos Nikolaidis and Athanasios Mandilas Τhe impact of new technologies on hospitality industry in COVID-19 era 198 Ricardo Bolzán and Luiz Mendes-Filho Tourism Datafication: Politics and Ethics of Data-Driven Tourism in a Smartization Context 201 Estrella Diaz, Águeda Esteban, Rocio Carranza, Carlos Sánchez-Camacho and David Martín- Consuegra Technology in the hospitality and tourism literature. Looking back and looking forward 551 Maria Teresa Manzarra and Ana Caldeira Reimagining tourism through the digital identity scope: empirical evidence from the Portuguese market

ROOM 10 SUSTAINABLE AND RESPONSIBLE TOURISM, Evangelos Christou https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 298 Consuelo Griggio and Owe Ronström, Mediatized place. The 2020 online edition of the Medieval Week in Visby, Gotland (Sweden) 356 Carla Silva, Elisabeth Kastenholz, José Luís Abrantes and Manuel Reis, Segmenting Residents’ Perceptions towards Tourism Impacts in Mountains Areas 377 Khusen Ibragimov, José Perles-Ribes and Ana Ramón-Rodríguez, Measuring sustainable tourism, Central Asian case 381 Silvia Grandi, Sandy MacDonald and Aliya Tankibayeva, Changing role of rural tourism in post- pandemic tourism: comparative study of Italy and Kazakhstan 394 Teresa Costa, Maria de Lurdes Calisto, Sandra Nunes and Margarida Dias, How to promote sustainable development and overcome Covid19 in Sea Tourism: A review of the literature on social networks and crisis 412 Giacomo Del Chiappa and Marcello Atzeni, Profiling residents based on their perceptions and attitude toward climate change: insights from an island tourism destination

Saturday 22 May 2021

09:00-10:30 PARALLEL SESSIONS

ROOM 1 COVID 19 AND TOURISM, Session Chair: Hillary Becker https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 222 Hilary Becker Opening the Cuban Tourism Industry: Post Covid-19 234 Petra Gyurácz-Németh and Dirk-Jan F. Kamann Sensemaking in Corona time: ownership and network embeddedness 237 Yinhe Quan Possibility of Fusion of Disaster Prevention Knowledge and Tourism Information: For Foreigners Visiting Japan 340 Martin Falk, Eva Hagsten and Xiang Lin Reversed domestic tourism behaviour in the Covid-19 summer of 2020 346 Monika Klímová, Ľubomír Kmeco and Josef Vacl The negative impact of the COVID-19 crisis on the activities of Czech mini-breweries 245 Stelios Ioannidis, Gavriil Kampouroglou and Aikaterini Larisaiou Retrospect and visions of the COVID-19 pandemic in the tourism industry: the case of Magnesia, Greece

ROOM 2 COVID 19 AND TRAVEL, Session Chair: Peter Vlachos https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 313 Maria Doumi, Konstantinos Mouratidis, Stelios Ioannidis and Ioannis Vellios Understanding the effects of Covid-19 on the travel behaviour of Greece’s inhabitants 189 Marco Scholtz and Kaat De Ridder Brace for impact! Creating an understanding of the initial impact on Flemish peoples’ travel behaviour perceptions during the first 2020 lockdown. 216 Stefania D. Escobar, Lingling Huang and Sonia Messori “I am not travelling there!” Tourists´ changing preferences amid COVID-19 279 Tai Ming Wut and Mike Kan, Tourist travel behaviour in post-COVID period – extending the theory of planned behaviour 443 Alessandra Souza Queiroz Melo, Francinete da Silva Guilherme and Elídio Vanzella The revitalization of the pedestrian route for the resumption of post-pandemic tourism 452 Michael Lever and Statia Elliot Navigating Shifts in Travel-Based Social Media Behaviours During and Beyond Covid-19 478 Kerem Kaptangil and Kubra Asan The Mediating Role of Perceived Risk in the Impact of Tourist Behavior on Liminoid Behavior in the Covid-19 Pandemic

ROOM 3 CULTURE AND HERITAGE TOURISM, Session Chair: Efi Kalampoukidou https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 329 Evinc Dogan Accessing culture from home, safe mobilities along heritage tails: A paradox research 330 Efi Kalampoukidou Guiding in the Silk and Dark Routes of Europe 413 Małgorzata Pstrocka-Rak, Sylwia Dołzbłasz, Andrzej Raczyk, Krzysztof Janc and Anna Grochowska The past for the future. Significance of cultural heritage for the future tourist development in the disadvantaged areas. 424 Ahmet Aslan and Orhan Akova The Perception of Service Quality of Museum Visitors, The Effect of Museum Experience and Perceived Value on Satisfaction: The Case of Bartın City Museum

ROOM 4 HOSPITALITY MANAGEMENT, Session Chair: Chris Vassiliadis https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 578 Antonia Delistavrou and Irene Tilikidou Greek Travellers’ Decision to Prefer Green Hotels is a Planned, Structural Behaviour

371 Alexandros Apostolakis, Korina Daniil and Markos Kourgiantakis The Impact of Corporate Social Responsibility on Locals; The Case of the Hospitality Sector in Crete 451 Karin Högberg Resilience in leadership during crisis – a study of the hotel industry 500 Chris Vassiliadis, Anestis Fotiadis and Evangelos Christou A fuzzy approach proposal to strengthen the usefulness of HoQ based tourism management decisions; A case study from the hotel industry 501 Beatriz Silva, Maria Inês Ramos, Pilar Marreiro, Yuliya Andrukh, Michelle Moraes and Sofia Lopes Smart hotel and sustainability: What do customers think? 503 Beatriz Gaspar and Rui Costa How the role of language and the country of origin affects online hotel ratings? Which one prevails? 575 Ιordanis Kotzaivazoglou, Costas Assimakopoulos and Alexandros Spanopoulos Using Facebook page as a communication and stakeholders’ engagement tool for 5* hotels

ROOM 5 HUMAN RESOURCES MANAGEMENT, Session Chair: Theodoros Stavrinoudis https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 58 Zulqurnain Ali Understanding and Predicting the Antecedents of Workplace Mistreatment in Hospitality Sector: A Two Staged Hybrid SEM-ANN Approach 62 Vasilios Zoumpoulidis, Antonios Kostas, Ioannis Tsoukalidis and Stavros Valsamidis Seasonal tourism and employment. The case of the island of Thasos. 94 Theodoros Stavrinoudis, Christos Kakarougkas and Chrysoula Vitzilaiou Leadership and motivation of human resources in times of crisis 106 Evangelia Marinakou and Ilias Fanourios Kallitsis A critical analysis of the use of Artificial Intelligence (AI) in Human Resources Management (HRM) in luxury hotels. 196 Songling Chang and Eva Erdelyi Transition to sustainable hospitality recovery: the impact of green HR practices and CSR to staff behavior 215 Viola Horváth and Zsófia Kenesei Employee journey: a new approach to attracting talent in the tourism sector in the shadow of COVID-19

ROOM 6 INFORMATION TECHNOLOGIES IN TOURISM, Session Chair: Panagiotis Tzionas https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 251 Sandeep Kumar Dey, Hung Vo Viet, Quynh Giao Ngoc Pham and Huynh Thai Hoc Enganging virtual reality technology to determine pro-environmental behavior traits among eco-tourists 316 Tércio Pereira, Pablo Limberger and Carlos Ardigó Chatbots and purchase intention: the moderating effect of the need to interact with the employment service. 322 Daria Sarti and Marina Gigliotti Digitalization and Events: Friends or Foes? 338 Dimitria Papadopoulou, Ivor Ambrose, Selvakumar Ramachandran and Vijayalakshmi Subramani Virtual Reality in Cultural Tourism: sustainability, accessibility and resilience 380 João Pedro Pebre, Márcio Carvalho, Miguel Vieira and Michelle Moraes The importance of advanced technologies and the replacement of human resources: the point of view of tourists 444 Theodosios Tsiakis The Impact of the GDPR on data privacy and security in the Hotel Industry 482 Adamantia Pateli, Panos Kourouthanassis, Maria Nikopoulou and Giota Chasapi Digital transformation for resilient tourism: Evidence from the Greek hospitality industry

ROOM 7 OPERATIONS MANAGEMENT IN TOURISM, Session Chair: Anthia Bakalbassi https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 82 Charalampos Giousmpasoglou and Dzung Dinh The intention to use Contactless Mobile Payment in the Vietnamese restaurant industry 140 Jian Ming Luo, Yulan Fan and Ziye Shang Critical success factors of entertainment tourism in Macau

281 Kaplan Uğurlu, Bayram Akay and Sevda Demirel The Effect of COVID-19 on Operating Costs: The Perspective of Hotel Managers in Antalya, Turkey 519 Catarina Azenha, Inês Carmo, Inês Bastos, Teresa Hermenegildo, Matilde Pereira, Michelle Moraes and Sofia Lopes The use of technologies during a tourist experience: Positive and negative aspects 522 Laura Lopes, Rita Sequeira, Sara Almeida, Michelle Moraes and Sofia Lopes Technologies and sustainability in tourism: Is it a win-win relationship? 579 Kristallenia Gavriilidou and Anthia Bakalbassi Current approaches of hospitality management. Case study: Le Palace Art Hotel & Ammon Express. 76 Jessica Mei Pung, Giacomo Del Chiappa, Catheryn Khoo-Lattimore and Craig Lee, Developing a tourist transformation scale

ROOM 8 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Anna Kyriakaki https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 48 Eleni Anoyrkati, Vladislav Maras and Stefania Paladini, Delivering sustainable tourism with active mobility solutions: a comparative analysis of schemes, practices and policies 95 Iliana Sanmartin-Rojas and Francesc González-Reverté, Sustainability and hotel competitiveness facing of Covid-19 97 Bipithalal Balakrishnan Nair, The new normal through the transition of rural tourism 167 Danielle Robinson, Culture in, for, and as sustainability: Food tourism perspectives 169 Joanne Lobrino and Ephraimuel Jose Abellana, The Province of Bataan, Philippines as a Potential Food Hub Amidst the Pandemic: Basis for Food Chain Model 176 Noelle O'Connor and Philip Brown, An investigation into the attitudes of key Tourism Providers regarding ‘carbon-neutral’ tourism in County Clare, Ireland 252 Maria Kleinaki and Anna Kyriakaki, Planning a Sustainable Tourism Destination Focusing on Tourists’ Expectations, Perceptions and Experiences 268 Ying Ying Tiong, Tek Yew Lew and Yew Leh Fayrene Chieng, Unsustainable Tourism in Post Covid-19? No Way! The Future of Tourism Destinations Post-Pandemic

ROOM 9 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Vaia Papanikolaou https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 8 Alaa Abukhalifeh and Jiang Wang, Tourism and Hospitality students' Evaluate Course-Level Learning: A Mann-Whitney U Test 19 Susina Jooste and Willy Engelbrecht, Promoting employability of hospitality management students in COVID-19 in South Africa 90 Devkant Kala, Tourism & hospitality students’ attitude towards the use of robots in service organizations: A qualitative study in India 119 Noelle O'Connor, The incorporation of active learning strategies within travel and tourism education – An Irish case study 173 Michael Anastasiou, eCOVID-19: A digital teaching transformation outbreak in higher hospitality education. 180 Anette Oxenswärdh, Innovative solution offered by the students for sustainable destination development 194 Constantinos Papadopoulos and Anastasios Zopiatis, Student Expectations and Perceived Readiness: The Case of Hospitality Internships in Cyprus

ROOM 10 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Philip Dietschi https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 30 Omer Sarac, Vahit Oguz Kiper and Orhan Batman, Development of Smart Hotels in the Coronavirus (COVID-19) Pandemic Process

50 Glykeria Myrovali, Maria Morfoulaki and Kornilia Maria Kotoula, The after COVID-19 tourism day for Thessaloniki, GR 77 Parameswaran Rajini and Dr.Ruwan Ranasinghe, Economic and Environmental Impacts of Tourism on residents’ Quality of Life: Evidence from coastal communities of Eastern Province 157 Robert Malmare, Alexandru Dobrescu and Mirela Mazilu, Romanian tourism in 2021-rise or fall? 159 Politimi Markogiannaki, Nikolaos Tzimos and Evangelos Kiriakou, Developing diving tourism in Eastern Chalkidiki. Implications and prospects in a characterized mining area 160 Christina Kalogirou and Efstathios Velissariou, Cross-border Tourism between Greece and Albania 178 Panteleimon Karamalis and Athanasios Vasilopoulos, Medical Tourism and Digital Innovation as a Growth Lever

10:30-14:00 MAIN ROOM (PLENARY SESSION) All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

10:30-11:00 Presentation of Destinations: Thessaloniki Maria Poulouktsi, Operations Manager, Thessaloniki Tourism Organisation Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

11.00-11.30 Keynote Speech: “What is the Role of Science Fiction in Tourism Research? Theories, Disruption, Archetypes and the Futures” Ian Yeoman, Professor of Tourism, Victoria University of Wellington, New Zealand Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

11:30-12:00 Keynote Speech: “Automation technologies in shaping tourism and hospitality in the post-viral world” Stanislav Ivanov, Professor of Tourism Economics and Vice-Rector (Research), Varna University of Management, Bulgaria Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:00-12:30 Keynote Speech: “Service Failure, Service Recovery and Branding in Tourism” Cleopatra Veloutsou, Professor of Brand Management, Adam Smith Business School, University of Glasgow, United Kingdom Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:30-13:00 Keynote Speech: “A critical apologetic assessment of heritage tourism studies” Yaniv Poria, Professor of Heritage Tourism and Chair of the Department of Hotel & Tourism Management, Ben-Gurion University of the Negev, Israel Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

13:00-14:00 Presentation of Destinations Region of Thessaly, Anastasios Goussios, Tourism Development Consultant, Alpha Marketing Region of Epirus, Ioulia Markoula, Director of Tourism Region of Epirus Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

14:00 -16.00 PARALLEL SESSIONS

ROOM 1 COVID 19 AND TOURISM, Session Chair: Hugues Seraphin https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 390 Philip Dietschi The human touch of Virtual Events 396 Ana Sofia Coelho, José Paulo Costa, Sandra Brás and Oliva Martins Identifying new opportunities from the pandemic crisis 406 Fernanda Oliveira, Maria Sofia Lopes and Sofia Eurico How far have impacts of COVID-19 outbreak changed Portuguese Tourists’ consumption patterns? 408 Mariana Casal-Ribeiro and Rita Peres Impacts of COVID-19 in Lisbon Tourist Destination 453 Aleksandra Terzić, Biljana Petrevska and Dunja Demirović Bajrami Personallities and Politics - prospects for outbound tourism in the pandemic blurred 2021 467 Sofia Almeida, Susana Mesquita, Ana Ramires and Inês Carvalho The Covid-19 impacts through the lens of tourist experts 502 Leylane Bertoldo de Campos, Felipe Gomes Do Nascimento and Adriana Brambilla Creativity and tourism in the pandemic period: the case of the rural community chã de jardim

ROOM 2 CULTURE AND HERITAGE TOURISM, Session Chair: Stella Kladou https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 6 Lombuso Precious Shabalala and Ikechukwu O. Ezeuduji Community Involvement and participation in Sustainable Development of Cultural Heritage Tourism: A case from South Africa 28 Rupa Sinha and Ahmad Albattat Community Development through sustainable endorsement of Gastronomy Tourism: An Ethnographic Study 40 Zakmalisa Erna Md Zaki, Ahmad Albattat, Syahir Munir Ismail Munir and Puteri Shaza Sharina Kadir, Tourist Expectation and Tourist Satisfaction of Penang War Museum 121 Vaia Papanikolaou, Yiannis Roussakis and Panagiotis Tzionas, Unveiling Post-truth politics in Dark Tourism site Management 128 Stella Kladou and Nikolaos Trihas, Gastro-cultural identity and branding: Acknowledging the goose that lays the golden egg 146 Quyen Le Thi To, Nhi Phan Thi, Ba Nguyen Thi Be, Tien Ly My, Phuong Nguyen Thi Huynh Phuong, Duyen Nguyen Thi My and Khanh Cao My Khanh The Cultural Impact of Tourism Development on local community. A case study at Sa Dec Flower’s village, Dong Thap province, Vietnam

ROOM 3 HUMAN RESOURCES MANAGEMENT, Session Chair: Spyros Avdimiotis https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 261 Ali Sukru Cetinkaya The Relationship Between Employee Complaints and Types of Mobbing at Workplaces 344 Omar Jawabreh, Ra'Ed Masa’deh, Mohammad Al Btoush and Osama Abu Hmaid Organizational Citizenship Behavior and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees in Aqaba Special Economic Zone Authority (ASEZA) 365 Erika Zeelie The changing tourism patterns effect on employees within the tourism lodging sector in South Africa 449 Gönül Kaya Özbag and Tülay Polat Üzümcü Psychologıcal Empowerment and Organizational Commitment; Evidence from the Tourism Industry in Turkey 574 Spyros Avdimiotis, Ioanna Leontaridou and Costas Assimakopoulos Required skills for a spa management professional

ROOM 4 RELIGIOUS AND PILGRIMAGE TOURISM, Session Chair: Fotis Kilipiris https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 26 Kasun Shanthasiri and Dr.Ruwan Ranasinghe, Tourism and transition of indigenous cultures: with two dispersed indigenous communities in Sri Lanka 112 Christos Konstantinidis, Christos Mystridis and Eirini Tsagkalidou, The religious tourism as a competitive advantage of the Prefecture of Pieria. 193 Nompumelelo Linda and Antonia Thandi Nzama, The potential of African religious pilgrimages as a tool for tourism development in KwaZulu-Natal, South Africa 223 Xinhong Hai, Saloomeh Tabari and Wei Chen, An exploratory study on the dining motivations of Halal restaurants in China 303 Darius Liutikas, Restarting Tourism: Resilience and Adaptability of Pilgrimage 509 Horatiu V. Borza, Ionut C. Cazan and Smaranda A. Cosma, Adaptative Facebook Communication of Orthodox Entities in Covid-19 Context

ROOM 5 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Evangelos Kiriakou https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 432 Paulin Poh Lin Wong and Balvinder Kaur Kler, Return of the Tourists: A New Hope for Destination Sustainability 439 Ana Maria Caldeira, Elisabeth Kastenholz and Alexia Silva, Sensory-rich experiences in wine terroirs across space and time: evidence from a Portuguese wine route 514 Maria Elisabete Silva, Pedro Neves, Patricia Araújo, Isabel Brás and Marco Fernandes, Carbon Footprint of Tourism sector in Portugal – Calculator development 541 Jose Pablo Abeal Vazquez, Pilar Tirado-Valencia and Mercedes Ruiz-Lozano, Sustainability, indicators and tourism intelligence: the case of urban tourism 542 Angel Mena-Nieto, Charles Estay-Ossadon, Sergio Pereira dos Santos and Laura Mena- Gonzalez, Analysis of the fulfilment of the European goals for the generation of municipal solid waste in the Balearic Islands.

ROOM 6 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Iordanis Kotzaivazoglou https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 219 Georgios Linaroudis, Chrysoula Chatzigeorgiou, Evangelos Christou and Fotis Kilipiris, Tourism consciousness in the educational process: A survey among professors concerning structural aspects 289 Marcin Olszewski, University-industry relationships in tourism - a signalling theory approach 445 Paula Nejašmić, Petra Barišić and Zvjezdana Hendija, The impact of COVID-19 on Tourism Education: The Example of the University of Zagreb Faculty of Economics and Business 511 Şirvan Şen Demir, Mahmut Demir and Onur Aktürk, The effects of teaching techniques on learning in tourism distance education during the Covid-19 543 Philisiwe Lorraine Molefe and Portia Pearl Siyanda Sifolo, Responding to Challenges of Tourism Educators: The case of Amajuba Department of Education in Newcastle, South Africa.

ROOM 7 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Ioannis Valachis https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 181 Panagiota Dionysopoulou, Evangelia Kasimati and Anastasia Troumpa, Comparative Study of Legislative Regulations Concerning Tourist Consumption 206 Besarta Vladi and Kejda Nuhu, Innovation in tourism as a strategy for blue tourism development in albania

299 Alexander Balzan and Ana Carolina Arboleda Gallo, The role of local administrations in the reactivation of tourism. Case study: CBT in Medellín, Colombia. 324 Despina Dimelli, Tourism and urban conservation in historic centers: The case of Chania 359 Eva Rachmawati, Empowerment in tourism context: Developing vs Developed Country 369 Joanna Rakowska, Iwona Pomianek and Irena Ozimek, Regional differentiation of priorities and the use of EU funds for the development of tourism in Poland

ROOM 8 TRAVEL AND LEISURE, Session Chair: Panagiotis Kassianidis https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 224 Claudio Milano, Tourism and (im)mobilities in tourist city. Tackling Barcelona tourism monoculture in times of crisis. 3 Anish Yousaf, Abhishek Mishra and Insha Amin, Autonomous/controlled motivations for youth travellers: A self-determination theory perspective 59 Anita Aina and Ikechukwu O. Ezeuduji, Generation Z attitude towards domestic tourism: a case of KwaZulu-Natal 60 Rashmi Rodrigo, Ruwan Ranasinghe and Dhananjaya Nawarathne, Package Tour Satisfaction and Successful Holiday Experience: Package Outbound Tourists' Perspective in Sri Lanka 207 Martin Falk and Gudrun Helgadottir, Determinants for the withdrawal of companies in the tourism and leisure industry from the UN Global Compact programme 209 Kubra Asan and Emre Ozan Aksoz, Bicycle touring experiences as a social inclusion activity for visually disabled individuals 288 Hezi Israeli, Personal organized tours as a compromise between organized tour packages and individual tourism 508 Eva Hagsten and Martin Falk, Pricing of virtual academic conferences

ROOM 9 CONSUMER BEHAVIOR IN TOURISM, Session Chair: Prokopis Christou https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 61 Lambros Tsourgiannis, Stavros Valsamidis, Vasilios Zoumpoulidis and Fotini Perdiki How COVID -19 affected Baby Boomers’ touristic attitudes in Greece? 79 Suzanne Amaro and David Oliveira Determinants of Intentions to Use Near Field Communication Mobile Payments in a Pandemic Context 143 Spyridon Mamalis, Irene Kamenidou, Ifigeneia Mylona, Aikaterini Vassilikopoulou and Evangelia Zoi Bara Gender and age differences in destination image evaluation: the case of Drama, Greece 246 Justine Barton-Harvey, Cristina Lupu, Giacomo Del Chiappa and Martina Gonzalez-Gallarza Erasmus -driven destination experience and students’ ambassadorship behavior: a multi- stakeholder perspective 376 Yangyang Jiang, Nikolaos Stylos and Fangzhe Hong Delineating Generation Z travelers’ place attachment within a night urban tourism context: A consumption values perspective 399 Vandita Hajra and Arun Aggarwal Unveiling the antecedents of senior citizens' behavioral intentions to travel : A mixed-method approach 401 Shampy Kamboj and Manita Matharu Understanding guests’ behavior for green hotels: The moderating role of Involvement

16.00 -18.00 PARALLEL SESSIONS

ROOM 1 COVID 19 AND TOURISM, Session Chair: Ifigeneia Mylona https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 363 Fayrene Chieng, Ying Ying Tiong and Tek Yew Lew From Stay in Touch to Stay in Tech: Enhancing Tourist Engagement through Smart Tourism Technology 540 Susana Silva and Paulo Carvalho Impact of the COVID-19 on rural tourism in Portugal: the stakeholders’ perceptions 550 Dongmei Ren and Dolores Sanchez Aguilera COVID-19 Impacts on Chinese outbound tourism and survival strategy 563 Dolores Sánchez-Aguilera, Angela Martinez-Rivas and Jaime Martinez-Ruiz Gone with the COVID-19. Impacts on tourism business in the neighbourhoods of Barri Gòtic and Sagrada Familia (Barcelona, Spain). 576 Prokopis Christou and Maria Rigou The wellbeing of tourism employees a year after the pandemic outbreak 506 Fabiana Faxina and Flavio Paulo Jorge Nunes Sustainability Assessment of Community-Based Tourism and the recovery from Covid-19 crises

ROOM 2 CRUISE AND MARINE TOURISM, Session Chair: Georgios Skoufas https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 271 Maria Skordala and Georgios Skoufas Dark tourism and recreational wreck diving: preliminary investigation of a new potential touristic trend 278 Christian Michel, Michel Bockiau, Laurent Berti and Georgios Skoufas Public aquaria and recreational SCUBA divers interactions 294 Daiva Labanauskaite and Ana Timonina-Mickeviciene Development of marina services in the context of sustainable water and coastal tourism 321 Yianna Orphanidou, Leonidas Efthymiou, Paraskevi Dekoulou, Eleftherios Sdoukopoulos, Maria Boile and Vasiliki-Maria Perra Sustainable Restart of the Cruise Industry includes Local Producers in the Supply Chain 345 Susana Rachão, Filipe F. Taveira, Alexandra I. Correia and Goretti Silva What motivates nautical tourists to the littoral northwest, Portugal? 529 Andrew Jenkins and Adam Dennett Herzberg’s Two Factor theory of work motivation: an application to hospitality workers on cruise ships.

ROOM 3 CULTURE AND HERITAGE TOURISM, Session Chair: Theano Terkenli https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 39 Shufri Johari, Ahmad Albattat, Muhammad Hazmi Abdul Hafiz, Nur Farrah Ain Mahmud and Nur Farrahim Ahmad Fauzi Exploring Melaka Heritage Food: Study on Visitor’s Awareness Towards Baba Nyonya Food 149 Evangelos Kiriakou, Ioannis Valachis, Sasho Korunovski and Giorgos Palisidis Historical paths as a DMO tool for sustainable tourist development: the case of Ho Chi Minh paths in Greece 152 Gulsun Yildirim A New Dimension For Revitalization of Silk Road Tourism: Turkic Council Modern Silk Road Joint Tours 158 Aysen Ertas and Gulsun Yildirim An Investigation of Local Cuisine of Silk Road: The Case of Turkic Council Modern Silk Road Joint Tours 208 Dang Thi Phuong Anh Stakeholders in maintaining event tourism under Covid 19 storm: The case of Vietnam 247 Vasiliki Georgoula and Theano S. Terkenli Implications of Covid-19 pandemic for cultural tourism: the case of Cyclades, Greece

ROOM 4 DESTINATION MANAGEMENT, Session Chair: Spyridon Mamalis https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 9 Mitliadis Nikolaou and Ioannis Valachis Destination Management in Central Macedonia, Greece: Launcing a new DMO model 17 Ahmad Albattat, Hary Hermawan, Farah Aida Nordin and Nur Fitri Shareeza Abdul Rahim Local Resident Perception Regarding Intention to Visit for Medical Tourism 21 Elizabeth Abiola-Oke Stimulating Physical Environment for Stronger Positive Customer Experience in Tourism Enterprises for Sustainable Development of tourism 24 Zakiya Alhasni, Zakiya Alhasni and Zakiya Alhasni Destination Management and Development of sustainability-based Tourism in Oman 31 Nurul Farah Izzah Zailani, Ahmad Albattat, Sin Yee Wong, Muhammad Haziq Nazri and Nini Shaliza Mohd Zuraimi Tourist motivation factors towards health and wellness tourism in malaysia 115 Jennifer Kim Lian Chan An analysis of COVID-19 Pandemic impacts on tourism city 174 Süheyla Golcheshmeh Alienation in Tourism: Comparison of Kusadasi and Cappadocia Destinations

ROOM 5 EXPERIENCE DESIGN AND MARKETING, Session Chair: Antonia Delistavrou https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 163 Rahul Pratap Singh Kaurav, Ruturaj Baber, Snigdha Kainthola and Pinaz Tiwari India as a preferred tourist destination: An International Perspective 185 Yuanyuan Zong, Youyu Dai, Tianyu Wu and Danwei Bu Exploring Creative Cultural Tourism Design in “Internet Plus” Era: A Case of Hankou Historic Blocks in Wuhan 214 Kyriaki Anastasiadou, Bojana Cejic, Zafeiroula Kallitsari and Dimitrios Paschaloudis The customer experience through the customer journey of a Greek hotel in Corfu 411 Sandhiya Goolaup A Conceptualization of Sharing in Extraordinary Food Experiences 492 Garyfallos Fragidis An integrated view on the design of smart services in tourism 496 Seda Yetimoğlu and Ferdi Bişkin Visitor Experience in Theme Parks: The Case of Konya Tropical Butterfly Garden, Turkey 386 Luca Buccoliero, Elena Bellio and Livia Luciani Ranier Gaudiosi di Canosa The restaurant experience at the times of coronavirus: the “new normal” between delight and safety.

ROOM 6 FINANCE AND ECONOMICS OF TOURISM, Session Chair: Ourania Gkouna https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 51 Sathika Dias Dahanayaka, Dr.Ruwan Ranasignhe and Dr.Maduranga Kulathunga Do going green concept and csr activities influence on financial performance? Evidence from sme hotels in sri lanka 56 Romina Radonshiqi and Arch. Enea Stavre The impact of tourism on the labor market during the pandemic in Albania 80 Panagiotis Dimitropoulos, Konstantinos Koronios and Lazaros Ntasis The Association of Environmental and Social Performance to European Hotel Firms’ Default Risk: The Impact of the COVID_19 Crisis 123 Saizal Pinjaman and Marry Tracy Pawan The Relationship between Macroeconomic Factors and Tourism Demand for ASEAN Countries 272 Jose Luis DurÁn-RomÁn, Juan Ignacio Pulido-FernÁndez, Pablo Juan CÁrdenas- GarcÍa and Isabel Carrillo-Hidalgo Tourist tax and willingness to pay in mature destinations: a cluster analysis 162 Viachaslau Filimonau and Vladimir Ermolaev Industrial symbiosis as a novel approach to managing food waste in the hospitality sector after Covid-19

ROOM 7 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Session Chair: Costas Assimakopoulos https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 568 Kevser Çınar and Meral İş Content Analysis of TripAdvisor Reviews on Slow-Food Restaurants in Turkey 54 Setiawan Priatmoko, Tutur Wicaksono and Lorant Denes David Winning Digitalization Opportunity in the CBT Business in Indonesia 221 Konstantinos Sakellaridis ICT-Induced Business Model Change in Hotels: The Business Model Evolution Framework 253 Tamer M. Elsawy Determinants of E-Business Usage by Travel Agencies in Developing Countries: A Decision Trees Approach

ROOM 8 HOSPITALITY MANAGEMENT, Session Chair: Stavros Valsamidis https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 46 Susanthi Obeywardhana and Ruwan Ranasinghe Socio-economic Impacts of Covid-19 Pandemic on Hotel Sector and Way Forward Under New Normal Conditions: Sri Lankan Perspective 175 Kliment Naumov and Ivanka Nestoroska Tourism Issues in North Macedonia in Conditions of Global Pandemic (Tour Guiding Chalenges) 213 Petros Demetriou Hotel Food Waste in Cyprus: A Preliminary Case 228 Mukhles Al-Ababneh Impact of Hotel Service Innovation on Customer Satisfaction from Tourist Perspective 238 Dimitris Kouklos Internet Addiction in Workforces: "An Exploration Through the Eyes of Hospitality Industry Managers" 379 Carolina Silva, Inês Machado, Margarida Matos and Michelle Moraes Tourists' perceptions and the Smart Hotel concept 499 Adriana Silva Mósca, Ana Gabriela Ribeiro Machado, Beatriz Maria Lopes Nunes, Inês Cristina Gomes Branco, Michelle Moraes and Sofia Lopes Tourists' preferences related to advanced hotel technologies

ROOM 9 HUMAN RESOURCES MANAGEMENT, Session Chair: Mary Constantoglou https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 18 Ut Lon Im, Ching-Chi Cindia Lam and Erdan Ma The Behavioural Effect of Service Employees under the Pandemic: A case of Macao 32 Christina-Maria Tsakiridou, Charikleia Karanasiopoulou and Georgios Theriou Employer Branding in the Hospitality and Tourism Industry in Greece: Attracting Talents 249 Işıl Arıkan Saltık Work Values in Tourism: A Comparative Study between Polish and Turkish Students 311 Ali Sukru Cetinkaya The Relationship Between Social Loafing and Knowledge Management 317 Theodoros Stavrinoudis, Moschos Psimoulis and Christos Kakarougkas Classification of HR empowerment methods in hospitality, as presented in the international literature 382 Marilena Mathioudaki, Filotheos Ntalianis and Maria Ntaliani Diversity and Transformational Leadership: A Hotel Study in Crete 398 Persefoni Polychronidou and Xanthippi Chapsa Employee satisfaction in tourism businesses in the prefecture of Halkidiki – An empirical analysis 456 Angela Roberta Leite, Saulo Ribeiro Dos Santos, Joana da Silva Castro Santos, Beatriz Teixeira Fernandes and Aline Ferreira Moraes Employability and pandemic: preliminary analysis in the service sector in São Luís (Maranhão, Brazil)

ROOM 10 MANAGEMENT AND ENTREPRENEURSHIP IN TOURISM, Session Chair: Athanasios Gkounas https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 263 Maria De Lurdes Calisto, Teresa Costa and Victor Alves Afonso Local Governance and Entrepreneurship in Tourism: a comparative analysis 286 Ige Pirnar, Duygu Celebi and Ozan Altın Bibliometric analysis of immigrant entrepreneurship in tourism industry 404 Dioni Elche, Ángela Martínez-Pérez and Pedro M. García-Villaverde The effect of environmental uncertainty on innovation in tourism clusters 425 Ahmet Aslan and Ayhan Karakaş Evaluation of the Burnout Levels of Hotel Employees in Terms of Demographic Variables 528 Karin Högberg Business model innovation as crisis management – a multiple case study

18.00-20.00 PARALLEL SESSIONS

ROOM 1 AIR TRAVEL, Session Chair: Ige Pirnar https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 138 Gerasimos Kontos, Konstantinos Malagas and Nikitas Nikitakos Assessing Seaplanes Contribution for the Development of Tourism Potential for Greek Islands 141 Konstantinos Koronios, Lazaros Ntasis, Panagiotis Dimitropoulos, Alkistis Papaioannou and Vasilios Giannopoulos The Impact of the COVID-19 Crisis on Tourism Arrivals: Evidence from Greece 336 Vasiliki Kefalidou, Panagiotis Kassianidis, Spyros Avdimiotis and Fotis Kilipiris Safely Navigating the Aviation Industry Recovery: the key for increase the Load Factor 415 Stella Tsifitopoulou, Panagiotis Kassianidis, Spyros Avdimiotis and Fotis Kilipiris Customers and Passengers' Satisfaction in Conjunction to Governments' Regulations in Aviation Industry During Health Crisis in Europe 461 Angela Roberta Leite, Saulo Ribeiro Dos Santos, Joana da Silva Castro Santos, Aline Ferreira Moraes and Beatriz Teixeira Fernandes Indications of the resumption tourism in São Luís (Maranhão, Brazil) airport during the year of 2020

ROOM 2 SPECIAL INTEREST TOURISM, Session Chair: Chryssoula Chatzigeorgiou https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 391 Dustine James Maaño, Leanne Elaica Dimalanta and Victoria Villegas-Bacay Filipino Hilot: Exploring its Opportunities as the Primary Wellness Tourism Product of the Philippines 565 Mykola Petrushenko and Hanna Shevchenko Chornobyl as an object of “green dark tourism”: a view of the experience environmental economy 55 Aikaterini Vassilikopoulou Locals’ Attitudes towards Begpacking: Some Empirical Evidence from Greece 145 Piyumi Perera and Gayanga Rathnayaka Causal Factors in Measuring the Success of Health Tourism In Sri Lanka : A Study Reference to Kandy 366 Nikshitha Shetty and Neepa Premodh Assessing the impact of coastal tourism in Mangalore: A community perspective 581 Athina Papageorgiou and Tsakakis Grigorios, Tourism destination growth through special interest tourism development in the post - COVID era: The case of the Prefecture of Chania

ROOM 3 CONSUMER BEHAVIOR IN TOURISM, Session Chair: Georgios Tsekouropoulos https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386

75 Chidchanok Anantamongkolkul Factor influencing Indian tourist behaviour 89 Panagiwta Boziou, Antonios Katavelos and Georgios Tsekouropoulos Greek students’ eating habits and the effects of gastronomic tourism marketing 132 Khaled Abdo Naji and Haifa Nasser Alsubaie The Impact of Social Media on Consumer behavior in Saudi Arabian Tourism Industry 307 Faiz Izwan Anuar, Ilya Zulaika Zabidi, Ayu Asmanizza Ahmad Zaid and Siti Nurhijanah Ja'Afar Kamal Young Tourists’ Trust in Instagram Travel Influencers and their Intention to Visit Travel Destinations 495 Rafaela Malerba, Elisabeth Kastenholz and Maria João Carneiro Families with children as a market for wine tourism? Insights from a systematic literature review 518 Ourania Gkouna, Ioanna Simeli and Athanasios Gounas Tourist Behavior, Typology and Travel Motivation in Covid-19 Era 243 Milica Luković and Marija Kostić New food tourism demands: Changing tourists nutritional habits revival traditional ethnobotanical knowledge

ROOM 4 COVID 19 AND HOSPITALITY, Session Chair: Panagiota Balaska https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 7 Alaa Abukhalifeh COVID-19 : Hotel Re – Opening Planning 53 Divya Kushangi and Ruwan Ranasinghe Challenges and Way Forward for Safari Boat Operations under New Normal Condition of COVID 19 Pandemic : The Sri Lankan Experience 57 Enea Stavre and Romina Radonshiqi Investments in the hotel sector in tourism destination during the pandemic in Albania 256 Eirini Thamnidou Reducing perceived health risk to attract hotel customers in the Covid-19 pandemic era: an overview of the current situation in Halkidiki. 300 Alina Badulescu and Simona-Violeta Ardelean Airbnb accommodation and the COVID-19 crisis. An investigation in the city of Oradea, Romania 485 Ana Lucas Directions for the post-COVID-19 restarting management in SMC hotels and restaurants sector 483 Marietta Németh and Petra Dr. Gyurácz-Németh Key performance indicators before and during/after the "COVID-19 times" in the Hungarian hotel sector

ROOM 5 COVID 19 AND TOURISM, Session Chair: Konstantinos Alexandris https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 273 Muhamad Redito Gea Anjana, Eva Rachmawati and Rinekso Soekmadi The impact of the Covid-19 Pandemic on local tourism communities in Indonesia 290 Sandeep Basnyat and Sunil Sharma ‘Perceptual authenticity’: a key to rejuvenating Post-COVID tourism 292 Hasan Ali Erdogan, Ramazan Gunduz and Yılmaz Secim Neolithic way of nourishment in archaeodestinations as a post-COVID 19 tourist attraction: a case of Çatalhöyük 349 Gabriela Antošová, Monika Klímová and Kristýna Vůchová German inbound tourism to the Czech Republic- current situation, support and changes 414 Daryl Ace Cornell and Edgar Allan Mendoza Research Capacities of Philippine Tourism and Hospitality Academics : A Pandemic Perspective 470 Hamza Al-Nawafleh, Estrella Diaz and Rocio Carranza The effect of covid 19 on tourism and how smart technology can deal with negative consequences 515 Anthi Gousiou, Panoraia Poulaki and Maria Lagou Covid-19 Pandemic and Tourism Employees’ Readiness in Greece 558 Ilidia Carvalho Portuguese travel agencies versus current crises ROOM 6 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Alexander Pakhalov

https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027

312 Mary Constantoglou and Gesthi Chatziliadou, Putting the sharing economy into perspective. The case of Thessaloniki during the COVID 19 crisis. 326 Konstantinos Giannopoulos, Paris Tsartas and Konstantinos Anagnostelos, A first approach of Greek start-ups, related to Tourism, Culture and Leisure. 339 Peter Vlachos and Vasiliki Komninou, Restarting live events in Greece: An industry analysis of post-pandemic strategies 397 Athanasios Kriemadis and Dimitra Kapnisi, Business excellence methodologies and practices in wellness tourism industry 409 Truong V. Nguyen and Tetsuo Shimizu, Sample size and population total estimation of count data: Application in tourism statistics 433 Vera Antunes, Gisela Gonçalves and Cristina Estevão, Rethinking Thermalism: A Theoretical Reflection On The Importance Of Strategic Communication

ROOM 7 CRUISE AND MARINE TOURISM, Session Chair: Georgios Skoufas https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 81 Lord Jan Rodiris Environmental Dimension Management and Pro-Environmental Behavior in Coastal Destinations 188 Piyumi Perera and Gayanga Rathnayaka Assessment of Tourists Satisfaction on Destination Attributes of Marine Environment Mammal Tourism: An Example From Mirissa, Sri Lanka 195 Riccardo Spinelli and Clara Benevolo Sailing troubled waters: a systematic review of nautical tourism research 244 Inês Silva, Cristina Barroco and Carla Silva Cruise Tourism: An Overview of Motivations 270 Anastasia Tsirika and Georgios Skoufas Do Posidonia oceanica's meadows constitute a potential hot spot for Mediterranean recreational SCUBA diving?

ROOM 8 CULTURE AND HERITAGE TOURISM, Session Chair: Erdogan Ekiz https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 267 Surbhi Dayal Towards a Culturally Sustainable Tourism: A Case of Rajasthan 536 Helmuth Yesid Arias Gómez and Gabriela Antošová, A Spatial Perspective Guiding the Specialization in Local Tourism: Case Study Bogotá-Colombia 532 Panagiota Tzouvaleki, Evangelos Christou, and Chryssoula Chatzigeorgiou Management of UNESCOs historic city centers. The motivations of the visitors and the behavior of the stakeholders. 548 Élmano Ricarte Folk tourism in Lisbon: COVID-19 impacts on “Festas de Lisboa” and on its social and cultural contexts 534 Gabriela Antošová and Helmuth Yesid Arias Gómez, Challenges of Kosovo´s enlargement to V4+ in the consequence of coronavirus pandemic situation

ROOM 9 DESTINATION MANAGEMENT, Session Chair: Georgios Theriou https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 335 Ivanka Nestoroska and Kliment Naumov Covid19 consequences on tourism in North Macedonia –a destination perspective for domestic tourism 368 Fotis Kilipiris and Georgios Palisidis Issues in developing gastronomic destinations in mountainous areas: the case of Mount Paiko, Central Macedonia, Greece. 291 Karin Koziol Adaptive Destination Governance. A new approach for the development of tourism destinations? 88 Athanasios Dimtsis, Ioannis Valachis and Evangelos Kiriakou Destination and City Branding through local gastronomy: the cherry fruits in the city of Edessa

120 Naser Ul Islam and Manjula Chaudhary Impact of tourism attractiveness on the attitudes and behaviours of tourists visiting Kashmir valley, India

ROOM 10 FOOD, BEVERAGE AND RESTAURANT MANAGEMENT, Session Chair: Theodosios Tsiakis https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 29 Ahmad Sayuti Yahya, Ahmad Albattat, Nurul Huda Abd Halim, Shaklin Sania Sahlan and Siti Aishah Kathar Ismail Destination Image of Mamak’s Food and Tourists’ Behavioural Intention in Eating Mamak’s Food in Georgetown, Penang 36 Azizul Jamaludin, Ahmad Albattat, Hermawan Prasetyanto and Nur Ain Syahira Salehuddin Customer Purchasing Intention towards Healthy Selection of Menus in Fast Food Restaurant 41 Muhd Hakim Hamdan, Ahmad Albattat, Siti Aisyah Azizan and Siti Athirah Alias The Awareness Level on Effect of Food Additives among Private University Culinary Arts Students 117 Handan ÖzÇelİk Bozkurt Sustainable Food Approach and The All-Inclusive System Paradox 118 Noelle O'Connor and Anna O'Loan Rewards, motivation and the restaurant industry: an investigation into the impact of rewards on motivation and job satisfaction of frontline employees in the restaurant industry in limerick city (ireland)

Sunday 23 May 2021

09:30-11:00 PARALLEL SESSIONS

ROOM 1 DESTINATION MARKETING, Session Chair: Maria Salamoura https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 308 Christina Bonarou “Stay home now, travel later” tourism destination campaigns: good practice narratives and lessons learned 484 Dionysios Paliouras and Katerina Traptsioni Destination Promotion Marketing Mix of Greek Municipalities. The impact on Destination Occupancy Rates and Municipal revenues. 497 Eleftheria Rapti and Gkouna Ourania Crisis Management in Tourism: Visit Intention and Destination Image in Post Covid-19 Crisis Recovery 520 Christos Tsimitris, Athanasios Gounas and Ourania Gkouna Destination branding issues and challenges in Covid- 19 era. The case of municipal unit of Paralia area in Pieria Prefecture 385 Christos Koutsogiannis and Maria Salamoura The role of local government in destination brand image: the case of Municipality of Nafpaktia

ROOM 2 FINANCE AND ECONOMICS OF TOURISM, Session Chair: George Apostolou https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 341 Lahorka Halmi and Katarina Poldrugovac Sustainability reporting – what is next? 407 Truong V. Nguyen and Tetsuo Shimizu Covid-19 pandemic and policy responses: Economic impacts from perspectives of the tourism industry 457 Shirley Consuelo Honajzrová Banús and Jonathan Osuoha Trends of Tourism Taxation in Developing Economies During the Coronavirus Crisis. 487 Sakib Bin Amin, Syeda Taiyeba Islam, Farhan Khan and Faria Manal Rahman A Critical Analysis on Reviving the Tourism and Hospitality Industry in Bangladesh after Covid-19 564 Silvana Serrão, Rui Costa, Jorge Mota, António Moreira and Carlos Costa Performance Indicators for the wine tourism industry

ROOM 3 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Session Chair: Ustijana Shikoska https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 383 Argiro Sardi, Filotheos Ntalianis and Maria Ntaliani Current Status of Greek Hotel Associations' Websites 418 Syarifah Muslimat and Maya Damayanti ICT application in the new normal order: challenges for a tourism village 429 Ustijana Shikoska and Gordana Petrovska-Rechkoska Smart Solutions for Tourism development, Big Data Analytics & Security 554 Ermelinda Kordha Tolica Digitization and Tourism projects in Western Balkans - Covid 19 solutions and Heritage Tourism development.

ROOM 4 MANAGEMENT AND ENTREPRENEURSHIP IN TOURISM, Session Chair: Spyros Avdimiotis https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 22 Daniela Freund, Mireia Canut-Cascalló and María López-Planas Do women entrepreneurs face gender-based barriers in Barcelona’s tourism sector? 44 Leen Albattat and Ooi Boon Keat Understanding Cross-Cultural Communication Barriers Among PR Practitioners in Malaysia

129 Vincent Grèzes Strategies of Companies Facing Client and Resources Limitations: Innovation Patterns Analysis 250 Alkistis Papaioannou and Konstantinos Koronios The impact of Business Practices on Business Performance: Empirial Evidence from Tourism and Hospitality Industry 260 Arthur Huang and Jorge Ridderstaat Linking consumer spending to COVID-19 news: The US experience

ROOM 5 MARKETING IN TOURISM AND HOSPITALITY, Session Chair: Gilda Hernandez-Maskivker https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 332 Gilda Hernandez-Maskivker Influencer Marketing in the tourism industry 351 Luigi Piper, Maria Irene Prete, Lucrezia Maria De Cosmo and Gianluigi Guido Heritage personality as determinants of destination loyalty and the mediating role of satisfaction. 400 Ourania Vitouladiti and Dionysia Petropoulou Greek tourism and new market segments. The case of Spain and Latin America. Marketing implications 403 Mahmoud Alghizzawi, Mohammed Habes and Mazuri Abd.Ghani The impact of digital health marketing ads on tourism in Jordan 427 Jay Bryan Gasque, Lourdes Lucille Ordoveza and Victoria Villegas-Bacay The Shopping and Destination Attributes That Make A Destination Attractive: The Case of Taytay Tiangge 442 Long Pham Hong, Toai Nguyen Cong and Trang Pham Huong The Evaluation of Mu Cang Chai Brand Equity from the Domestic Tourists’ Perspectives

ROOM 6 RELIGIOUS AND PILGRIMAGE TOURISM, Session Chair: Noela Michael https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 327 Eleni Mavragani and Sofia Avramidou, The ethical dimension of cultural heritage tourism: The case of Hagia Sophia 343 Pedro Ricardo Coelho de Azevedo, The image and attractiveness of the Ways of Saint James in the interior north of Portugal 374 Panagiota Kefala, Tourism & Unidentified Cultural Heritage in Thessaloniki. Bulgarians, Serbs, Russians, Romanians. 476 Christos Petreas and Vasileios Tzerpos, Enhancing the Attraction for Special Interest Tourism in Greece with Religious and Pilgrimage Routes 314 Eleni Dinaki, Dark tourism in thessaloniki: the chances of cemetery and ghost tourism

ROOM 7 SERVICE QUALITY IN TOURISM, Session Chair: Yianna Orphanidou https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 156 Athina Nella and Ioannis Chatzigiaktsidis, Wine tourism in the region of Central Macedonia: perceptions of wine consumers and winery owners 210 Aristeidis Chatzipoulidis, George Kokkinis and Theodoros Kargidis Benchmarking e-tourism 305 Nagihan Cakmakoglu Arici, Examining hotel customers’ perception and satisfaction in a pandemic using user-generated contents 331 Maria Grazia Bellizzi, Laura Eboli, Carmen Forciniti and Gabriella Mazzulla, Cycling for a sustainable tourism: a preliminary study in an urban area of Italy 466 Angela Roberta Lucas Leite, Saulo Ribeiro Dos Santos, Aline Ferreira Moraes, Hudson Bianckinni Serra Gusmão and Julia Cristina Lucas Leite, Motivations and Expectations of Participants in a Tourism Online Courses in Maranhão, Brazil

ROOM 8 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Ioanna Simeli https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 37 Vahit Oguz Kiper, Ömer Saraç and Orhan Batman, Drought Tourism: Does Tourism Have a Role on Depletting Water Supply? 67 Meenu Pathirana and Ruwan Ranasinghe, Identifying Environmental and Social Degradation due to Tourism: Stakeholder Perspective on Sustainable Industry Practices 84 Velan Kunjuraman, Livelihoods diversification through community-based ecotourism: a case of sabah, malaysian borneo 211 Alba Viana-Lora and Marta Gemma Nel·lo-Andreu, In search of tourism research that generates social impact 232 Sayan Bhattacharya, Arkajyoti Shome and Avirup Datta, Socio-environmental survey and sustainable management of an ecotourism hamlet situated in Darjeeling district, India

ROOM 9 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Dimitrios Paschaloudis https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 47 Jenika Fernando, Ruwan Ranasinghe and Jayathree Herath, Can elephant- based volunteer tourism be promoted in Sri Lanka 114 Aleksandra Prodanovic Stamenovic, Zoran A. Ristic, Milosava Matejevic, Milutin Kovacevic, Igor Pongijer and Vladimir Markovic, Hunting tourism education in Serbia 202 Maria Papathanasiou, Nikolaos Trihas and Konstantinos Tsilimpokos, Foreign languages across the tourism and hospitality curriculum in Greece: Students’ views and perceptions 235 Nga P T. Nguyen and Phan T. Trinh, Scenario for training human resources for tourism to adapt to change in post-Covid 19 in Vietnam 282 Tam Minh Nguyen, Phuong Lan Thi Nguyen and Nhan Thanh Ho, Educational tourism : the antecedents of satisfaction and loyalty 362 Rupinder Kaur and Babul Thomas Gomes, The COVID 19 impacts on the post-secondary institutions on Bachelor of Hospitality Management (BHM) International Students – A case study at Acsenda School of Management, Vancouver, Canada. 491 Elena Stiubea and Alina Badulescu, The Spatial Impact of Airbnb in three cities: Vienna, Paris and Barcelona

ROOM 10 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Marco Martins https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 14 Marco Martins, Ricardo Guerra and Lara Marisa Santos, Rethinking Tourism Planning and Development in a Post COVID-19 World – An exploratory study 125 Michał Żemła, Home-sharing and overtourism in the eyes of residents of a tourism city – the case of Cracow, Poland 212 Thashneem Bhanu and Prasanna Kumar, Exploratory Study on Wine Tourism of Karnataka 236 Asif Hussain and Francesc Fusté-Forné, Conscious travel paradigm and the future of tourism: The case of regenerative tourism 259 Trinh Le Anh and Nguyen Duy Thanh, Impact of festivals management on tourism product development. Evidence in vietnam 265 Jorge Coelho and Filipe Costa, Requalification of public spaces and tourism development: the case of Vizela - Northern Portugal

11:00-11:30 Break

11:30-13:30 MAIN ROOM (PLENARY SESSION) All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

11:30-12:00 Keynote Speech: “Inclusive Tourism – critique, challenges and opportunities in Africa” Judy Kepher Gona, Founder and Director, Sustainable Travel & Tourism Agenda – STTA Consulting, Kenya Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:00-12:30 Keynote Speech: “Reflecting on the Importance of Religious Tourism: Impact of COVID-19 on Pilgrimage, Spirituality and Motivation” Razaq Raj, Principal Lecturer for Research and Enterprise in Leeds Business School, Leeds Beckett University, United Kingdom Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

12:30-13:30 Live Guiding Experience of Athens: Strolling around my authentic Athens, by Dimitria Papadopoulou, Certified Tourist Guide and Accredited National Trainer Has it ever happened to you to walk alongside the same street every day without really “seeing” what is around you? Being able to “see things from inside” is a capacity that we can practice together. If you haven’t ever “seen” Athens, or if you want to “see” the same things through different eyes, explore the city accompanied by Dimitria on her virtual live streaming tour in Plaka and around the Acropolis hill. Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

13.30-15.00 PARALLEL SESSIONS

ROOM 2 SOCIAL MEDIA IN TOURISM, Session Chair: Costas Assimakopoulos https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 42 Zoe Charis Belenioti, Covid19 resilience via digital cultural heritage: Digital life in museums and festivals during the anthropause 172 Fernando Toro Sanchez, Study of Language-segmented based on TripAdvisor reviews related to the memorable tourist experience. 186 Elina Gavriljuk, Franziska Thiele, Hannes Thees and Natalie Olbrich, Towards Digital Value Creation in German Tourism - Obstacles, Processes and Tools 217 Aarni Tuomi, Evaluating the 'Humanness' of Computer-Generated Fake Restaurant Reviews 242 Ani Wijayanti and Erlangga Brahmanto, The Weakness of YouTube as a Tourism Promotion Tool During the Covid-19 257 Naïma Aïdi, Do “anti-tourism” protests affect tourist experience? Online reviews’ evidence in the smart city of Barcelona 258 Alexandra Correia and Catarina Ferreira, An Instagram content analysis: Braga, the best European destination 2021 in northern Portugal

ROOM 3 SPORT MANAGEMENT AND SPORTS TOURISM, Session Chair: Marica Mazurek https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 43 Eleni Anoyrkati, Theopistos Kenanidis and Kostas Alexandris, Achieving sustainable sports tourism by adopting sustainable mobility practices: the case of London Olympics 63 Laura Gisbert-Enrique, Antonio Vidal-Matzanke and Pablo Vidal-González, Women in the last of the male domain: Opinions of an expert panel 103 Thomas Karagiorgos, Konstantinos Konstantinidis, Apostolia Ntovoli and Kostas Alexandris, Managing service quality in an international sport event: the case of Oceanman-openwater series 255 Panagiota Balaska, Thomas Karagiorgos and Kostas Alexandris, Profiling runners of a city sport event: The case of the “Alexander the Great” international marathon 301 Marijana Đurađević and Darko Dimitrovski Revisiting revisit intention of rafting sporting event EVENTQUAL 387 Sarthak Sengupta, Apoorva Dhuria and Anurika Vaish, A Study on Dream11 Gaming Platform during the COVID-19 Pandemic 464 Kyriaki Ananiadou and Sofoklis Skoultsos, Small scale events and destinations: The Case of three sport events in Greece

ROOM 4 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Anestis Fotiadis https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 283 Dwiesty Dyah Utami, Wawan Dhewanto, Yuliani Dwi Lestari and Dina Dellyana, Rural tourism entrepreneurship for sustainable rural tourism 333 Ilias Koufiotis, Alexandra Chazlari and Alexandros Makris, Agritourism as a significant alternative of tourism in Greece during Covid-19 pandemic era. 337 Stella Kostopoulou and Evangelia Stergiou, Covid-19 pandemic and regional tourism vulnerability. The case of Greek Regions 561 Gianluca Goffi, The Potential of Sustainable Tourism for Poor Communities in Salvador de Bahia

ROOM 6 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Christina Bonarou https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 PASS CODE 495027 434 Iwona Pomianek, Katarzyna Gralak, Irena Ozimek and Joanna Rakowska, Accommodation base and tourist traffic in Poland in a regional perspective in 2005-2019 498 Supriya Bhutiani, Hosting & Attending Non- mega,Covid-19 secure , socially distanced tourism events in urban cities: considerations,opportunities,challenges and solutions. 557 Dorothea Kerefiadou and Panagiota Kyriakidou, Digital nomads tourism in Greece:current issues and prospects for development 45 Arosha Shanaka and Ruwan Ranasighe, Can Stilt Fishing be Developed as a Recreational Tourism Activity? Challenges and Opportunities 233 Junfeng Shi and Éva Erdélyi, Film-Induced Tourism: The Role of Chinese Tourists' Preference in Destination Development

ROOM 7 TRAVEL AND LEISURE, Session Chair: Kaat de Ridder https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 133 Bình Nghiêm-Phú, Thu Hương Kiều and Thị Thu Trang Hoàng, Leisure activities and life satisfaction: A study of the quantity and quality aspects of leisure activities 204 Maria Klouvidaki and Georgia Zouni, ‘The travel behaviour of vegetarians and vegans. How the market can attract them as tourists’: The case of Greece as a travel destination for vegans and vegetarians 436 Daryl Ace Cornell, Lenis Aislinn Separa and Celso Jovy Torreon, Developing Divisoria as shopping tourism destination amidst Covid-19

524 Sebastjan Repnik and Gabriela Antošová, Corporate security in tourism – the example of Slovenia

ROOM 8 TRAVEL AND LEISURE, Session Chair: Burcu Koç https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 133 Bình Nghiêm-Phú, Thu Hương Kiều and Thị Thu Trang Hoàng, Leisure activities and life satisfaction: A study of the quantity and quality aspects of leisure activities 342 Burcu Koç, New priorities influencing the travel decision: Can VFR travel get a leading role after the pandemic? 436 Daryl Ace Cornell, Lenis Aislinn Separa and Celso Jovy Torreon, Developing Divisoria as shopping tourism destination amidst Covid-19

ROOM 9 WINE AND GASTRONOMY TOURISM, Session Chair: Theodosios Tsiakis https://zoom.us/j/92024009148?pwd=RTEwZGE0QzVEcVFKNGZybk05ZTJ0Zz09 PASS CODE 936304 405 Liao Wei, Present the wine and heritage tourism of Spain to Chinese cultural tourists: Cases of Priorat and Ribeira Sacra 419 Juliana Meneses, Cristina Barroco and Carla Silva, Gastronomic Tourism and New Paths 454 Francinete da Silva Guilherme, Alessandra Souza Queiroz Melo and Adriana Brambilla, Gastronomy and cultural tourism in João Pessoa-PB / Brazil: appreciation and post-pandemic recovery 389 Diana Teresa Guimarães Lopes Cunha, Elisabeth Kastenholz and Carla Silva, Profiling Portuguese wine tourists: Demographics, travel behavior and wine involvement 393 Lúcia Pato, Diana Cunha, Conceição Cunha and Elisabeth Kastenholz, Women in the lead of wine tourism: How do women differ from men in leadership activities in two Portuguese wine routes?

ROOM 10 CRIME AND CORRUPTION IN TOURISM, Session Chair: Chryssoula Chatzigeorgiou https://zoom.us/j/97312508538?pwd=OHBtOWF2eHorWDJZSjNqN2hyYUVudz09 PASS CODE 575761 34 Georgios Triantafyllou, Eirini Strataki and Michail Volyrakis The influence of spatial infrastructure on resort hotel crime. A case study in Crete 38 Thandokazi L. Mbane and Ikechukwu O. Ezeuduji Tourists’ safety in Cape Town Townships, South Africa. 364 Harjit Singh and Babul Thomas Gomes British Columbia Hotel Association’s roles and responsibilities in putting an end to human trafficking, Canada. 582 Ioanna Simeli, Nikolaos Konstantopoulos, Corruption in public sector and its influence on sustainable tourism development

15:00-16:00 MAIN ROOM (PLENARY SESSION) 15.00 16.00 ROUND TABLE DISCUSSION: Cultural tourism in the post Covid era Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg Moderated by: Dimitria Papadopoulou, Doctor of Communication and Mass Media (University Paris Est), Accredited Tourist Guide Trainer (WFTGA) Participants: • Efi Kalampoukidou, ExCo President of European Federation of Tourist Guide Associations (FEG), Accredited Tourist Guide Trainer, Certified Tourist Guide (Greece) • Giannis Koutoulias, Head of Acropolis Museum’s Educational Programs Department, Curator of the Museum of Asia Minor Civilisation of Aigaleo • Banafsheh Farahani, Doctor of Tourism Business and Marketing, World Federation of Tourist Guide Associations (WFTGA) Training Committee Member • İzmir Metropolitan Municipality, Department of Foreign Relations and Tourism

16.00-18.00 PARALLEL SESSIONS

ROOM 1 MARKETING IN TOURISM AND HOSPITALITY, Session Chair: Evangelos Christou https://zoom.us/j/98090452213?pwd=enArLzZPR0p1NUFvVEVjUnkvN0V1Zz09 PASS CODE 968518 49 Mohamed Abou-Shouk, Nagoua Zoair and Emadeddin Abuelenain How ready are customers to re-travel for tourism? Insights from the UAE and Egypt 52 Thushan Hansaka, Ruwan Ranasinghe and Dhananjaya Nawarathana Determinants of MICE Tourism Promotion in Sri Lanka: A Management Perspective 131 Cenk Murat Koçoğlu and Emrah Yaşarsoy The Role of Marketing Mix Elements in Destination Choice: The Case of Safranbolu 220 Bintang Handayani and Maximiliano E Korstanje Dark and Black Branding: A proposed Conceptualization 358 Amanda Papanagiotou Experiential marketing of luxury hotels at the post- Pandemic period 392 Ourania Vitouladiti and George Apostolopoulos The additional three Ps of Marketing Mix as a tool for the evaluation of hospitality products and services 448 Long Hong Pham, Trang Huong Pham, Dao Thi Xuan Truong and Tam Thanh Nguyen Value co- creation in branding: A systematic review toward tourism perspective

ROOM 2 SERVICE QUALITY IN TOURISM, Session Chair: Maria Argyropoulou https://zoom.us/j/99291303139?pwd=SXhPMXdUYWtuRklxN3JlWVUySDZvUT09 PASS CODE 013510 15 Maria Greasidou and Ioannis Valachis, The role of HRM in service quality of hotel business 27 Fathmath Muna, S. M. Ferdous Azam and Ahmad Albattat, Analyse the Recruitment and Selection Theories and Practical Implications of Civil Service Sector 361 Vipan Sheemar and Dr. Babul Thomas Gomes, A Cross Analysis of House Keeping Department Towards to the Guest Satisfaction. A Case Study, JW Marriot and Fairmount Hotel in Vancouver 417 Pallabi Mishra and Debiprasad Dash, Effect of Service Quality on Brand Sustainability: Tourists’experience of three star hotels 535 Spyridon Nikologiannis, The degree of utilization of local products as a means of the developments of tourism: case study of the Municipality of Meteora

ROOM 3 SOCIAL MEDIA IN TOURISM, Session Chair: Hannes Thees https://zoom.us/j/92354242685?pwd=eHNya1plcFZxQzhPb01sb2VoMWNrZz09 PASS CODE 555386 274 Antonios Giannopoulos, Christina Giakoumaki, Anastasia Pantazi, Ioannis Assiouras, Eleni Mavragani and George Skourtis, Online Travel Inspiration in an unstable world: Balancing Risks and Desires in the Covid-19 era 293 Elena Bellio and Francesca Checchinato, Not only the picture to foster tourism: the interplay role of destination area hashtags on Instagram posts

375 Theodosios Tsiakis and Eleni Anagnostou, Connecting with consumers. The role of communicative technologies in wine tourism value co-creation 468 Ifigeneia Mylona, Dimitrios Amanatidis, Irene Kamenidou and Spyridon Mamalis, Mining textual and imagery Instagram data for the top Greek national chains hotel 475 Vaishnavi Ramanujam and Prem Kumar, Role of TripAdvisor in influencing international tourists: A case study of Puducherry, India 479 Sofia Maria Poulimenou and Ioannis Deliyannis, Reinventing tourism experiences via smart gamified applications: the cases of Old Corfu Town and Kilkis

ROOM 4 SPORT MANAGEMENT AND SPORTS TOURISM, Session Chair: Eleni Anoyrkati https://zoom.us/j/92276807872?pwd=eno4Mi9FSHgzVDFSSnRmc3M2LzZNQT09 PASS CODE 968969 72 Sofia Gkarane and Chris Vassiliadis, Exploring professionals perceptions on seasonality and sport events: a qualitative study of Kissavos Mountain Race 190 Ziye Shang, Jian Ming Luo and Richong Zhang, A text mining of the hikers’ online reviews – the case of the Mutianyu Great Wall 388 Apostolia Ntovoli, Thomas Karagiorgos, Konstantinos Konstantinidis and Konstantinos Alexandris, Recreational sports in an urban environment: Opportunities and Constraints for sport tourism development 459 Konstantinos Konstantinidis, Thomas Karagiorgos, Kostas Alexandris and Apostolia Ntovoli, The role of event personality on the development of brand involvement: the case of Oceanman open-water events 488, Christina Avloniti, Georgia Yfantidou, Charilaos Kouthouris and George Costa, The development of a sports city as a tourist attraction 513 Christos Petreas and Achilleas E. Tzimas, An assessment of leisure sport activities of tourists during the pandemic – Case Study Rhodes

ROOM 5 STRATEGIC PLANNING IN TOURISM AND HOSPITALITY, Session Chair: Noelle O’ Connor https://zoom.us/j/93685255316?pwd=RjZBQXpmQkNKWFBKY04xUzV1OUphUT09 PASS CODE 378127 113 Noelle O'Connor and Carina Boufford, An examination of the role that strategic marketing plans play to encourage the return of tourists throughout the recovery phase of destinations impacted by terrorism 218 Min Liao, Research on the Influences of Tourism on the Process of Local Urbanization in Western Regions Taking Heavenly Pond in Tianshan Scenic Spot of Xinjiang Province as an Example 420 Farzaneh Soleimani Zoghi and Hannes Antonschmidt, An Overview on Risk Management Practices in Hospitality Organizations in Germany 469 Vanessa Guerra-Lombardi and Raúl Hernández-Martín, Tourism dependence, diversification and smart specialization 486 Aafreen Ali, R.S.S.S. Harsha and Raja Shekhar Bellamkonda, Luxury hotels’ Customer complaints: A comparative study of review attributes using text mining

ROOM 6 STRATEGIC PLANNING IN TOURISM AND HOSPITALITY, Session Chair: Christos Petreas https://zoom.us/j/95198370797?pwd=ZG9kNWh2azFWbCtnZmxkYkxpbmNDdz09 CODE 495027 512 Athanasios Gounas, Achilleas Papatsimpas, Ourania Gkouna and George Apostolou, Covid-19 on tourists’ consumption behaviour and motivation 537 Christos Petreas, Korina Liouta and Michalis Verykios, Evaluating accessible tourism development issues for an action plan for Greece 538 Francisco José Chamizo-Nieto, Sergio Reyes-Corredera, Nuria Nebot-Gómez de Salazar and Carlos Rosa-Jiménez, Indicators to measure touristification processes of urban areas. Case studies in the Mediterranean coast

570 Nidhi Yadav and Sonu Goyal, Time to reconsider governance of restaurant partners by online food delivery platforms in post pandemic era

ROOM 7 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Nikolaos Iason Koufodontis https://zoom.us/j/95896945102?pwd=SmhjNTRud2lyaGVqRUNSMjczMno2dz09 PASS CODE 148856 446 Rui Costa, José Silva and Diana Morais, Tourism as a key driver of the development process in low-density territories 455 Da Huynh, Nhan Nguyen, Long Duong, Tung Nguyen, Thuy Truong and Canh Dao, During and after the Covid-19: resiliencies and solutions for tourism development in an emerging city 494 Eleni Gaki and Nikolaos Iason Koufodontis, Regional Tourism Resilience and Recovery in Times of Crises 546 Andris Klepers and Anne Hardy, Tracking technology for nature-based tourism planning and development: lessons learned from the Covid-19 crisis. 560 Madina Ibragimova and Khusen Ibragimov, The determinants of outbound educational tourism in Uzbekistan 567 Paulo Marques, Tourism and social change in Alfama: is the Covid-19 pandemic an opportunity to save the Lisbon soul?

ROOM 8 WINE AND GASTRONOMY TOURISM, Session Chair: Georgios Triantafyllou https://zoom.us/j/92618019578?pwd=Y3UrcXREeHp1TTBWbjFmaUx2S2NUQT09 PASS CODE 943784 11 Oksana Bairachna and Iryna Krupitsa, Safety during enogastronomic tourism on the example of the Odessa region 130 Sandra Grèzes-Bürcher and Vincent Grèzes, Designing a sustainable, circular culinary system - The case of the tourism region of Valais, Switzerland 134 Georgios Triantafyllou, Maria Eftychia Apostolaki, Natalia Farsari, Eirini Strataki and Evangelos Taliouris, The tourism development in the municipality of Μalevizi in Crete, by promoting the consumption of the local products in the hospitality industry. 155 Adam Viljoen and Martinette Kruger, That old saying about wine and age: Identifying cohort preferences 266 Aditya Ranjan, Shweta Chandra and Nimit Chowdhary, Linking food and beverage tourism to social capital in rural communities 150 Chrysoula Poriazi, George Karavasilis, Vasiliki Vrana and Evangelos Kehris Food influencers on Instagram: the user viewpoint

18:30-20:00 MAIN ROOM (PLENARY SESSION)

18:30-19:00 Keynote Speech: “Centring Care: Possibilities for Minimising Harm in Tourism Post-vaccine” Karla Boluk, Associate Professor, Department of Recreation and Leisure Studies, University of Waterloo, Canada Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

19:00-19:30 Keynote Speech: “The role of technology in Managing Tourism Organizations during the pandemic era” Cihan Cobanoglu, McKibbon Endowed Chair Distinguished Professor, Director of M3 Center & Coordinator of International Programs for the School of Hospitality and Tourism Management, University of South Florida, U.S.A. Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg

19:30-20:00 Closing Ceremony & Presentation of Awards Live streaming at: https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg