FULL CONFERENCE PROGRAMME Important note: All sessions times stated at this programme are Greece time (GMT+3) V3.9 20/5/2021 1 TOURMAN 2021 PROGRAMME PER CONFERENCE DAY FRIDAY 21 MAY 2021 8 SATURDAY 22 MAY 2021 16 SUNDAY 23 MAY 2021 30 SECRETARIAT (ZOOM ROOM OPEN THROUGHOUT THE CONFERENCE): https://zoom.us/j/98884483824?pwd=S0pSa2hEOFpoZkg3UTNLMjJpblc2Zz09 PASS CODE: 562375 HELP DESK (ZOOM ROOM OPEN THROUGHOUT THE CONFERENCE): https://zoom.us/j/91531903521?pwd=akFsNWt0ZkNBcHRSYUxBcXhET0hNQT09 PASS CODE: 592800 TEL: +306987791114 YOUTUBE LIVE STREAMING CHANNEL (FOR ALL PLENARY SESSIONS: OPENING AND CLOSING CEREMONIES, KEYNOTE SPEECHES, EXECUTIVE PANEL DISCUSSION, ROUNDTABLE DISCUSSION, PRESENTATION OF DESTINATIONS): https://www.youtube.com/channel/UCUyl7m4y97VO3rN2QkBFqmg Important note: All sessions times stated at this programme are Greece time (GMT+3) 2 KEYNOTE SPEAKERS Sara Dolnicar, Research Professor in Tourism, ARC Australian Laureate Fellow anD Slovenian AmbassaDor of Science, The University of QueenslanD, Australia Title of keynote speech: “How COVID-19 is changing peer-to-peer accommodation” Sara Dolnicar is a Professor of Tourism at The University of Queensland. Her current research program develops and experimentally tests measures that trigger pro-environmental behaviour in tourists. She also continues to have an interest in peer-to-peer accommodation, an interest that has been reignited as a consequence of COVID-19. Professor Dolnicar currently serves as the Co- Editor in Chief of Annals of Tourism Research. She was awarDeD the Travel anD Tourism Research Association Distinguished Researcher Award in 2017, and named the Slovenian Ambassador of Science in 2016, the highest honour the Republic of Slovenia bestows on expatriate Slovenian researchers in recognition of global excellence, impact, anD knowledge transfer. Marina Novelli, Professor of Tourism anD International Development at Brighton Business School, University of Brighton, UniteD KingDom Title of keynote speech: "Niche Tourism and the quest for a better future" Professor Marina Novelli (PhD) is an internationally renowned Tourism and International Development expert and Professor of Tourism and International Development at the University of Brighton (UK). With a backgrounD in economics, she has written and advised extensively in the field of international tourism policy, planning, development and management in Africa, Europe and Asia for institutions such as the World Bank, the EU, UNESCO, UNIDO, the UNWTO, the Commonwealth Secretariat, the Millennium Challenge Corporation, National Ministries and Tourism Boards, Regional Development Agencies anD NGOs. Prof. Novelli is committed to generating new knowledge on ways in which tourism can play a key role in sustainable development by stimulating local economies, conserving the environment, developing people and changing lives. She is known globally for her contribution to the concept of Niche Tourism, elaboration of the Overtourism concept and empirically grounDed stuDies on sustainable tourism in Africa. Her work has demonstrated to have impact far beyonD tourism by contributing to more effective economic growth, improveD environments anD more inclusive societies. Cathy Hsu, Chair Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong Title of keynote speech: “Tourism Research in a New Era” Cathy Hsu is a Chair Professor in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University. Her research foci incluDe tourist behaviors anD emotions, resident sentiment anD stereotypes, and hospitality branding. She is the Editor-in-Chief of Tourism Management, and was the Editor-in-Chief of Journal of Teaching in Travel anD Tourism for 16 years. She receiveD the John Wiley & Sons Lifetime Research Achievement Award in 2009 and International Society of Travel and Tourism Educators’ Martin Oppermann Memorial AwarD for Lifetime Contribution to Tourism EDucation in 2011. 3 Dimitrios BuhaliS, Strategic Management and Marketing expert with specialization in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom Title of keynote speech: “Smart and ambient intelligence tourism in the post covid era” Professor Dimitrios Buhalis is a renown keynote speaker at conferences and workshops around the world. He is often inviteD to talk about future trenDs, technological disruption, strategic management, smart cities and smart tourism, tourism, hospitality, technology, eTourism, Marketing as well as strategy for tourism, travel and hospitality organisations. He normally delivers more than 30 keynotes per year around the worlD, often for the UniteD Nations WorlD Tourism Organisation, the European Commission, the European Travel Commission and many governments, associations and hotel chains. As a speaker, Buhalis engages dynamically with the audience, motivates anD inspires towarDs strategic change anD Development. ProviDing a long-term vision, he challenges global audiences to engage in debate and embrace positive changes. His approach is centred around introducing perspectives aimed at encouraging the adoption of new global development strategies. As a facilitator, Dimitrios Buhalis brings a specialist knowledge and stimulates discussion and debate between stakeholders thus, setting innovative and strategic objectives towards new frontiers. He brings cutting edge research and innovation into global best practice. He focusses on technology driven market disruptions and explaining smartness, agility and the internet of things transform societies, economies, and business competitiveness and prosperity. Alfonso Vargas–SáncheZ, Professor of Μanagement and Marketing, University of Huelva, Spain Title of keynote speech: “A new tourism governance for a new time?” Alfonso Vargas-Sánchez is Full Professor at the Spanish University of Huelva, anD he has heaDed its Research Group on "Innovation anD Development Strategies in Tourist Firms" (GEIDETUR) During the period 2004-2016. His main research interests are in the Strategic Management discipline and in the tourism industry, both in companies and destinations management. Prof. Vargas-Sánchez has carried out academic activities in different Universities and higher education institutions around the world, in the five continents. Dr. Vargas-Sánchez is the promoter and Editor-in- Chief of ENLIGHTENING TOURISM: A PATHMAKING JOURNAL (ET), launcheD in 2011 and listed in Scopus since 2018: http://www.uhu.es/publicaciones/ojs/index.php/et Ian Yeoman, Professor of Tourism, Victoria University of Wellington, New ZealanD Title of keynote speech: “What is the Role of Science Fiction in Tourism Research? Theories, Disruption, Archetypes and the Futures” Dr Ian Yeoman is an advocate for the future of tourism. He is an Associate Professor at Wellington School of Business anD Government (New Zealand) and holds Visiting Professorship roles at the European Tourism Futures Institute (Netherlands) and Ulster University (United Kingdom). He is co-editor of the Journal of Tourism Futures anD series editor of Channelviews Future of Tourism book series. He is author and editor of over 20 books, including the forthcoming Science Fiction, Disruption and Tourism which is the basis of his keynote. Ian has a PhD from Edinburgh Napier University anD prior to moving to New ZealanD in 2008, he was the Scenario Planner at VisitScotland leading on many projects include 9/11, visions, panDemics anD tourist trenDs. 4 StaniSlav Ivanov, Professor of Tourism Economics anD Vice-Rector (Research), Varna University of Management, Bulgaria. Title of keynote speech: “Automation technologies in shaping tourism and hospitality in the post- viral worlD” Dr. Stanislav Ivanov is Professor anD Vice-Rector (Research) at Varna University of Management, Bulgaria and Director of Zangador Research Institute. Prof. Ivanov is the Founder and Editor-in-chief of two academic journals: European Journal of Tourism Research and ROBONOMICS: The Journal of the Automated Economy. His research interests incluDe robonomics, robots in tourism/hospitality, the economics of technology, revenue management, destination marketing, tourism and economic growth, political issues in tourism, etc. His publications have appeared in different academic journals – Annals of Tourism Research, Tourism Management, International Journal of Hospitality Management anD other journals. Cleopatra Veloutsou, Professor of BranD Management, ADam Smith Business School, University of Glasgow, United Kingdom Title of keynote speech: “Service Failure, Service Recovery and Branding in Tourism” Cleopatra Veloutsou is a Professor of Brand Management in the Adam Smith Business School of the University of Glasgow (UK), a Visiting Professor at the University of Bari (Italy), University of Bergamo (Italy), PresiDent University (InDonesia), Hellenic Open University (Greece) anD University of Coibra (Portugal) anD the HeaD of the Marketing Research Unit of the Athens Institute of EDucation anD Research (ATINER) (Greece). Her primary research interest is on BranD Management anD has published over 50 articles in International Journals anD presenteD over 100 papers in International AcaDemic Conferences. She is a co-editor of the Journal of ProDuct and Brand Management since 2014, and an Associate Editor of the Journal of Business Research since 2019, serves on the editorial board of various academic Journals and has been involved in the organisation of many International AcaDemics