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Destinations DESTINATIONS INDIAN HOTELS COMPANY LIMITED CORPORATE SUSTAINABILITY REPORT 2013-14 Destinations We are glad to present ‘Destinations’ our 11th Sustainability Report, which highlights our sustainability performance and depicts our surrounding communities in myriad achievements and challenges in the ways. The rich culture, heritage, art year 2013-14. and biodiversity of our destinations is of immense value and our constant ‘Destinations’ for us mean multitude endeavour continues to support aspects and impacts of our these destinations and place more sustainability journey. These would and more of them on international also be the milestones that we want tourism map. The direct and indirect to reach, which are dynamic in economic impacts of our hotels help nature, shaped by industry overview, communities thrive. We have aligned business plans and stakeholder our community development agenda expectations. Destinations also entail with our core business to ensure management of the locations where sustainability and longevity of our we operate, which is critical for community interventions. business sustainability. While we continue to achieve our We contribute to the development of milestones, we are constantly ‘Destinations’ we operate in and evolving our sustainability goals to ensure a more sensitive and responsible brand. It is this endeavour that helps us in contributing to the destinations that we operate in. Contents Building The Ultimate Destination 5 A Taj For Everyone 7 Listen, Feel, Act 14 125 Hotels, 76 Cities, 10 Countries 18 Exciting Arrivals & Memorable Departures 22 Caring For Our People 28 Safe Havens 34 Nurturing The Environs 38 Inclusive Partnerships 46 Assurance Statement 51 GRI / UNGC / NVG-SEE Content Index 53 About the report • 11th Annual Corporate Sustainability Report of IHCL 2013-14 • Prepared using Global Reporting Initiative (GRI) G3.1 guidelines • Serves as Communication on Progress (COP) to United Nations Global Compact (UNGC) • Aligned to National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVG-SEE) • External Assurance and Third Party Check for Application Level A+ by KPMG, India This report has references to the Company’s Annual Report 2013-14 which is accessible at http://www.tajhotels.com/About-Taj/Investor-Relations/annual-reports.html Performance Highlights 8 7% NEW HOTELS OF TOTAL ENERGY LAUNCHED IS RENEWABLE BASED 9 EARTHCHECK GOLD CERTIFIED HOTELS 5 ` 2.15 MILLION CONSECUTIVE YEARS PURCHASES FROM OF GALLUP GREAT CAUSE BASED WORKPLACE AWARD ORGANIZATIONS 4% REDUCTION IN WATER CONSUMED PER ROOM NIGHT SOLD 7000 + PART OF ACTIVE CARBON DISCLOSURE VOLUNTEERS LEADERSHIP INDEX 2013 CDPTM CLIMATE DISCLOSURE LEADER 2013 4 BUILDING THE ULTIMATE DESTINATION Dear Stakeholder, conforming to the requirements of positioning to achieve high growth in application level A+. This report also the coming years. On behalf of all members of the Taj serves as a Communication on Our survival and well-being is family, I feel privileged to present Progress towards our commitment to Destinations” dependent on the natural “ , Indian Hotels United Nations Global Compact th environment. As a hotel company Company Limited’s (IHCL) 11 (UNGC) principles. Corporate Sustainability Report. with “Destinations” in eco-fragile The travel and tourism industry regions, we have constantly faced “Destinations” for us is an account of makes tremendous contribution to the challenge of balancing growth our journey towards creating long GDP, creates and supports and associated environmental term stakeholder value while livelihoods, conserves and promotes impacts. We address this through positively impacting the communities art, preserves heritage, culture and EARTH – Environment Awareness and where we exist. This report also biodiversity. With the domestic policy Renewal - at Taj Hotels; a voluntary highlights our performance and environment gaining impetus and internal movement that focuses on commitments for the financial year tourism being pegged as a high deploying cleaner and greener 2013-14. The report is developed growth sector, we aim to leverage technologies while consuming lesser based on GRI G3.1 Guidelines, our internal capabilities and brand resources to deliver the 5 footprint across brands through the our CSR partners stems from our Carbon Disclosure Project (CDP). This approach to seamlessly integrate the year IHCL has been recognized in the needs of our target communities Carbon Disclosure Leadership Index – with our key organizational as a part of top 20 reporting processes. We have adopted a companies. We are proud to share collaborative approach to work with that nine of our hotels have achieved various like-minded partners EarthCheck™ Gold Certification and 63 including corporates, governmental of our hotels have retained their agencies and developmental Silver Certification. institutions to facilitate inclusive growth and development in regions The unique Taj Experience is defined, in which we operate. Our volunteers created and recreated by our most from hotels across brands work on valued resources – the associates of projects ranging from skilling of rural The Taj! In turn we reward them with school dropout youth; supporting a safe and collaborative work indigenous and tribal art, craft and environment that fosters personal culture to supporting NGOs working and professional growth. Our in the areas of rehabilitation of workplace is like an extended family commercial sex workers, bee-keeping for most of us. Our people practices for farmers and other income are geared towards creating industry generation projects of Cause Based leaders through intensive hands-on Organizations. Through our Tata training and holistic exposure to Affirmative Action (AA) agenda, we lengths and breadths of hotel endeavour to reach out in particular keeping. to socially disadvantaged Safety and security of our guests, communities like Scheduled Castes associates, assets and and Scheduled Tribes. neighbourhood is paramount to us. This is a long term journey with standard We have institutionalised evolving goal-posts. Our ability to policies and procedures across hotels patiently and systematically pursue on safety and security. We are our sustainability goals in a working towards ensuring zero work process-based manner will make this accidents through rigorous trainings journey a rewarding one – not just and audits. We accord highest for our stakeholders, but also for us – priority to safety and security for our as an organization! quintessential Taj Experience. female guests and associates across the Taj Group and endeavour to I would be glad to hear your Energy management is one of the key provide systems and processes for thoughts, feedback and suggestions focus areas for us along with water ensuring a safe and welcoming for improvement to help us further and waste management. We are also environment. strengthen and enrich our constantly exploring ways to increase sustainability journey. the utilization of renewable energy Community well-being is one of our sources to meet our requirements. core values. Our Corporate Social This has been integrated in annual Responsibility (CSR) theme of business plans and operational goals ‘Building Sustainable Livelihoods’ to of all hotels. There has also been an empower rural and less-privileged increased thrust on reducing waste youth with employable skills in water discharge outside hotel hospitality sector is recognized by Rakesh Sarna premises by recycling and reusing of United Nations. Global Compact as a Managing Director & water. We continue to disclose our business-relevant theme. Our ability Chief Executive Officer climate change agenda and carbon to empower target communities and Indian Hotels Company Limited 6 North America UK & Europe Middle East India 3 Hotels 2 Hotels & Africa 110 Hotels 572 Rooms 434 Rooms 4 Hotels 12,081 Rooms 536 Rooms HOTELS & RESOTS 7 Global footprint 10 Countries 125 Hotels 15,503 Rooms 3,484,206 Room Nights Sold 27,468 Associates 711 Mega Joules (MJ) eneeenergyer Consumed perp r rroom night 979 KKilograms CO2 South Asia emeemimisssions per room night (except India) 7 Hotels 951 Rooms 1.87 Kiloliters water consumed per room night 8 Luxury hotels, palaces and resorts Palaces powered by wind EARTH rooms that consume less The practice of perfect hospitality Resorts that renew biodiversity Iconic landmarks that are timeless Experiences that etch lifetime memories Enhancing cultural heritage Vivanta by Taj Caring for our surroundings Stylishly spirited Committed to ecology Going the renewable way Promoting local arts Expect the unexpected with vivanta motifs Each of the Vivanta hotels offiers a unique experience of the destination where it operates. The same are ably represented by the Vivanta Motifs which pictorially describe those unique local experiences. 12 13 14 Gateway Saving for the future EARTH rooms that consume less Blending hospitality with modern amenities Resorts that renew biodiversity Caring for our surroundings Caring actively for your well-being Home away from home Enhancing lives 15 Ginger 16 Jiva spa, Taj Khazana Taj Sats LISTEN, FEEL, ACT 18 The brand Tata evokes trust among The Board Members: various stakeholders and we continue Name of the Director Status this legacy by integrating ethical business conduct in our DNA. At the Mr. Cyrus Mistry (Chairman) Promoter; Non-Executive core of our governance model is the Mr. Rakesh Sarna Executive Director Tata Code of Conduct (TCoC) that outlines the framework
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