20150309-NEWS--0001-NAT-CCI-CD_-- 3/6/20155:50PMPage1 – that’s good,maybe,Page15 Hotel demandraisessupply innovators toseetheD 2 Coboeventsallowyoung park bizups,downsareOK At RoushIndustries,theme to adviseongovernment Honigman hiresCarlLevin their favoritefeatures. breaking newsbutstillfind page soreaderscanbrowse media orinanemail. share storylinksonsocial site. what youthinkaboutthenew ister. one page,withclicktoreg- mation aboutaneventfrom lows userstogetalltheinfor- glance lookatthelateststories. lowing busyreadersanat-a- is atthetopofeverypage,al- tures include: tent hasn’tchanged.Newfea- your desktop. mobile phonetoyourtablet on everydevice,fromyour resize toimprovereadability story elementsautomatically is “responsive.”Thatmeans easier. your experiencejustgotalot your mobilephone?Ifso, NEWSPAPER Check itout,givefeedback The newCrainsdetroit.com: Page 3 MICHIGAN BUSINESS Take alookandletusknow Ⅲ Ⅲ Ⅲ Ⅲ Do youread At itscore,thesite’scon- The newCrainsdetroit.com A TopStoriesfeaturebox digital strategymanager The Eventssectional- A simplermethodto A streamlinedhome CRAIN’S — NancyHanus, Crain’s ©Entire contentscopyright2015byCrainCommunicationsInc.Allrightsreserved www.crainsdetroit.com Vol.31,No.10 on lines itwasbannedfrombefore. Michigan HealthInsuranceExchange lion annuallyinunderwritinglosses. which hassavedtheinsurerupto$100mil- money-losing individualmarketplans, during thenext18months. says staytuned:Morebigchangeswillcome niversary nextmonthasBlueCross’CEO, al healthinsurancecompany. during itsfirstfullyearasanonprofitmutu- changes at COURTESY OFBLUECROSSSHIELDMICHIGAN chart growth chart mutual statusto new nonprofit Insurer usesits Ⅲ Ⅲ Ⅲ So far,thenewcorporatestructurehas: But Loepp,whowillreachhis10-yearan- Dan Loeppsaystherehavebeenmany Allowed BlueCrosstocanceltwodozen Participated thepasttwoyearsin Entered specialtyinsuranceproduct CRAIN’S DETROITBUSINESS Blue CrossShieldofMichigan B Y J One yearintolife One yearintolife AY as anonprofit as anonprofit G expect more expect more CEO Loepp CEO Loepp REENE change, change, mutual, mutual, says. says. , whereit mutual feeling likes that Blue Cross MARCH 9–15,2015 Loepp How toletgo How toletgo Cross toforcetheDetroit-basedinsurerdi- ucts,” saidCox,whopreviouslyhadsuedBlue lines ofinsuranceandbundletheseprod- life insuranceandevenautoinsurance. property casualtylines,long-termdisability, age workers’compensationcontractswith said theBlues’AccidentFundcannowpack- heading Livonia-based looking atopportunities.” sell otherlinesofproducts,andtheyare pensation insurance,“nowhastheabilityto profit subsidiarythatsellsworkers’com- Insurance Co.ofAmerica with otherBluesplans,hesaid. experts. made theleapandfortipsfrom hear fromtwocompaniesthat port thatbeginsonPage 11 port delegating to. that theCEOfeelscomfortable — andbuilddevelopateam pain point:Howtodelegate many aCEOfacesthiscommon “They cangetintothesehigher-margin Michael Cox,formerattorneygeneralnow For example,Loeppsaid,the Turn toour While growingacompany, Second Stage re- panies orjointventures vestments inhealthcom- looking” atpossiblein- are inaspotwherewe mutual,” Loeppsaid.“We we arenowanonprofit nity togrownationallyas to lowerprices. guably forcedcompetitors 100,000 subscribersandar- has garneredmorethan “We havetheopportu- Mike CoxLawFirmPLLC , aBlueCrossfor- See Blues,Page34 Accident Fund ISTOCK PHOTO to , in Farmington Hills in Farmington Hills the ArchivesofMichigan. Harvey, statearchivistat malism cool,”saidMark legacy, expertssaid. masaki’s architectural sity Center Gregor MemorialConference Creative Studies Building Temple BethEl including tures Yamasakidesigned, local buildingsandstruc- Park andmanyoftheother story ran. 73, lessthanayearafterthe ter known forprojectsincludingthe be amongthelastdesignedbyMinoruYamasaki. years ago,noonehadanyideatheprojectwould W ‘cool’ legacy buildings hedesigned,includingTempleBethEl. works ofMinoruYamasakibutonemanylocal Brookfield OfficePark(above)wasoneofthefinal Yamasaki’s The architect’sworkhasaworldwidefollowing. Yamasaki “mademini- But BrookfieldOffice The acclaimedJapanese-Americanarchitect, in NewYorkCity,diedFebruary1986,atage , standon,asdoesYa- at at the was developinginFarmingtonHills30 Brookfield OfficePark hen Wayne StateUniver- One Woodward Crain’s CRAIN’S DETROITBUSINESS , the College for B and the Y Park,Park, ahigh-endcomplex ahigh-endcomplex to designBrookfield Office to designBrookfield Office YamasakiYamasaki washired washired OKN BACK BACK LOOKING LOOKING S Yamasaki HERRI reported onthehigh-end Mc- , W death in1986. concrete legacyuponhis Minoru Yamasakilefta See Yamasaki,Page37 that ELCH $2 acopy;$59year COURTESY OFARCHIVES COURTESY OFETKINLLC World TradeCen- Etkin EquitiesInc. Minoru Minoru MICHIGAN ® 20150309-NEWS--0002-NAT-CCI-CD_-- 3/6/2015 1:31 PM Page 1
Page 2 CRAIN’S DETROIT BUSINESS March 9, 2015
MICHIGAN BRIEFS Report: Grand Rapids area near ed. Bronk is president of the com- pany, whose presence includes an the top in temp employment Planning a joint venture? Here’s a cautionary tale office in downtown Detroit. The Grand Rapids area was sec- According to a report from ond in the nation among metro ar- The lesson: Don’t let your startup start up. ness Insurance, the appeals court (and we’re a bit MLive, the most expensive coffee eas for its concentration of workers Kasey McDermott of Bay City, whose home was chagrined that this didn’t go to the Supreme Court, in the world, civet beans, is made in temporary employment, report- insured by Nationwide Mutual Fire Insurance Co., had so we could refer to the high court) affirmed a lower with Indonesian cat poop. So natu- ed MiBiz, citing a report from the reason to think she was covered when her husband court ruling that Nationwide wasn’t obliged to be on rally, you’d want to bookend your jobs website CareerBuilder.com. accidentally burned their abode to the ground. A their side because McDermott and then-husband day of ritualistic beverage con- The 24,739 temp workers in the number of complications, however. Brien Mathews, who had a medical marijuana card, sumption with a beer with coffee Grand Rapids-Wyoming metropoli- Her husband was producing marijuana in the neglected to inform the insurer that, hey, we’re made with cat poop. Enter the folks tan statistical area constitute 4.7 basement. growing pot back over by the furnace. at Perrin Brewing Co. in Comstock percent of the workforce, more than She and her husband failed to tell Nationwide. Nationwide also is entitled to “subrogation for Park and their Big Konas, which double the national average of 2 per- Or maybe it just slipped their minds. (Hmm.) payments it made to the policyholder before it will set you back $6 for an 8-ounce cent. The only MSA with a higher The 6th U.S. Circuit Court of Appeals. Yes, that’s a learned of the cause of the fire.” Translation: Fork mug of the hairball of the cat. concentration of temps was Mem- complication. over that $140K. Find business news from phis, Tenn., at 5 percent. As reported by Crain’s sibling publication Busi- So the takeaway: Even doobies need due diligence. around the state at crainsdetroit .com/crainsmichiganbusiness. Amway kin buy piece of Cubs; let ries since shortly after the cannon ors supplier that spun off of Johnson founder Dan Behm retires from Sign up for the Crain’s Michi- smoke cleared from the skies over Controls Inc., acquired Leon Automo- the information technology com- gan Morning e-newsletter at the countdown to regret begin … Fort Sumpter, thus commencing tive Interiors, MLive.com reported. pany after 18 years, MiBiz report- crainsdetroit.com/emailsignup. One of the families behind Ada- the Civil War. Kalamazoo-based Stryker Corp. based Amway Corp. appears poised boosted its share repurchase fund to risk its empire. Rich DeVos and by $2 billion to the highest level in kin have bought a minority inter- MICH-CELLANEOUS at least three years, damping spec- CORRECTIONS est in the Chicago Cubs, MLive.com Truven Health Analytics’ list of 100 ulation that the surgical-implant A story in the March 2 edition reported. Top Hospitals for 2015 includes four maker would make a takeover bid about the office building boom of for London-based Smith & Nephew DeVos, who owns the Orlando from Michigan: Holland Hospital, the mid-1980s included two pho- Plc, Bloomberg News reported. Magic of the National Basketball Asso- Southfield-based Providence Hospital tographs on Page 21 that misiden- The website Stadium Journey ciation, is one of six new minority and Medical Center and St. Joseph Mer- tified the individuals pictured. investors. The Ricketts family, ranked Van Andel Arena, home of cy Hospital and Ann Arbor-based Uni- Steve Morris of Axis Advisors LLC which owns the controlling inter- the Grand Rapids Griffins of the Amer- versity of Michigan Hospitals and Health and Doug Etkin of Etkin LLC are est, recently sold minority interests ican Hockey League, the best place Centers. Truven evaluates 3,000 hos- correctly identified here. in Chicago Baseball Holdings to help to watch a minor league hockey In the March 2 story “Ap- Morris Etkin finance the $375 million renovation pitals on their clinical quality, ex- game, the Grand Rapids Business tended 30-day outcomes, efficiency, proaching funding cuts threaten of Wrigley Field, informally known as Journal reported. The Griffins are federally qualified health centers,” the Wellness Plan Health Centers in “The Place Where Hopes Go to Die.” financial performance and how pa- an affiliate of the Detroit Red Wings. tients assess the care they provide. Detroit was improperly identified as a federally qualified “look-alike” It’s unclear how much the De- Meredith Bronk will become health center. The Wellness Plan has been certified as a federally quali- Holland-based Motus Integrated Vos family spent for a piece of a CEO of Grand Rapids-based Open fied health center the past eight years. team that hasn’t won a World Se- Technologies, an automotive interi- Systems Technologies Inc. as co-
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March 9, 2015 CRAIN’S DETROIT BUSINESS Page 3 Ex-Sen. Levin to join Honigman Inside To advise government relations, regulatory practice group
BY DUSTIN WALSH state and previous posts serving on the “A lot of this will be a walk in the park CRAIN’S DETROIT BUSINESS Detroit City Council. compared to where he’s coming from At Honigman, Levin will serve as an (Washington, D.C.),” Foltyn said. Former Michigan Senator Carl Levin adviser to the firm’s government rela- Foltyn said Levin will not participate will join Detroit-based law firm Honigman tions and regulatory practice group, the in any of the firm’s lobbying efforts. Miller Schwartz and Cohn LLP in April as firm told Crain’s. He will also assist Levin said it was his work with the Levin will advise senior counsel. Honigman’s corporate clients with inter- late David Paige — a partner with the Honigman on Levin, 80, retired from office, after nal investigations, crisis management, firm who died in July 2014 — on the De- government choosing not to seek a seventh term in compliance issues and alternative dis- troit Riverfront Conservancy that got him relations and TechTown’s departing leader regulations. the U.S. Senate, in January. That fol- pute resolution, Honigman CEO David lowed a 36-year career representing the Foltyn said. See Levin, Page 33 sits for exit interview, Page 4
Company index These companies have significant mention in this week’s Crain’s Detroit Business: Archives of Michigan ...... 1 Asset Acceptance Capital ...... 26 Blue Cross Blue Shield of Michigan ...... 1 Chrysler Group ...... 21 Cobo Center ...... 3 Coliant ...... 12 Detroit Metro Convention & Visitors Bureau ...... 15 Domino’s Pizza ...... 21 Dow Chemical ...... 21 Edward Lowe Foundation ...... 11, 13 Etkin ...... 37 Experience Grand Rapids ...... 16 Foley & Lardner ...... 6 General Motors ...... 21 Generations Home Care Group ...... 14 GiveYoung.org ...... 29 Greater Lansing Metro Convention & Visitors Bureau . 15 Honigman Miller Schwartz and Cohn ...... 3 Impact Management Services ...... 28 Jolly Pumpkin Artisan Ales ...... 33 LARRY PEPLIN Michigan Association of Health Plans ...... 34 Theme park work “utilizes all of the company’s core competencies and capabilities,” says Christopher Ableson of Livonia-based Roush Entertainment. Mike Cox Law Firm ...... 1 Nikki’s Ginger Tea ...... 11 PeachWorks ...... 27 Prefix ...... 36 Roush Entertainment Systems ...... 3 Roush rides designed to thrill Roush Industries ...... 3 TechTown Detroit ...... 4 TEDxGR Grand Rapids ...... 17 BY DUSTIN WALSH Since establishing the division in Toering Law Firm ...... 14 CRAIN’S DETROIT BUSINESS Company unit engineers, builds 2007, it has grown to represent Triad Services Group ...... 36 roughly 12 percent of Roush’s total University of Michigan ...... 21 Roush Industries LLC’s Building systems for world’s theme parks business, which generated revenue Van House Foundation ...... 29 50B on Plymouth Road in Livonia of $440 million in 2014. Entertain- Varnum ...... 6 is part skunk works, part produc- ment industry clients are now its Wayne State University ...... 4, 36 tion plant. the longtime Ford Mustang perfor- and animatronics for the world’s fourth largest global clients, behind West Michigan Policy Forum ...... 17 Inside the 450,000-square-foot mance retrofitter’s newest, and top theme parks. Ford Motor Co., FCA USA LLC and Gen- WhenToManage ...... 27 space, Roush is building the wide- most surprising, divisions — Roush Entertainment has done eral Motors Co. Yamasaki ...... 37 Roush Entertainment Systems. ly-reported electric neighborhood work for The Walt Disney Co., Univer- “(Theme parks) are absolutely a vehicle for Google Inc. — which re- The Livonia-based firm engi- sal Parks and Resorts, SeaWorld growth market for Roush, as it uti- mains shrouded in secrecy. But neers, designs and builds ride seat Parks & Entertainment Inc. and oth- Department index the building is also home to one of systems, show-action equipment ers around the world. See Roush, Page 36 BANKRUPTCIES ...... 4 BUSINESS DIARY ...... 32 CALENDAR ...... 31 CLASSIFIED ADS ...... 33 KEITH CRAIN...... 8 Conferences at Cobo set to attract young innovators LETTERS...... 8 MARY KRAMER ...... 15 BY TOM HENDERSON is about automotive technology. OPINION ...... 8 CRAIN’S DETROIT BUSINESS SPRING BREAK FOR THE SMART A common thread is putting De- OTHER VOICES ...... 9 troit in the center stage role of con- It has become a common sight in Engage International Investment PEOPLE ...... 32 Education Symposium: March 26- vening innovators. RUMBLINGS ...... 38 the past couple of years to see 27. Number of attendees: 2,500 The first, March 26-27, is the En- throngs of young people filling Shell Eco-Marathon: April 10-12. gage International Investment Educa- STAGE TWO STRATEGIES ...... 14 Campus Martius and the office Number of attendees: about 1,000 tion Symposium, where 2,500 stu- WEEK ON THE WEB ...... 38 buildings nearby that are part of dents, professors and business the emerging tech and entrepre- professionals from the U.S. and neurial scene in downtown De- other young people converging COURTESY OF ROYAL DUTCH SHELL Canada will gather for an annual During the Shell Eco-Marathon in the troit. from around the country for a pair conference aimed at finance stu- Philippines this month, students Later this month and in April, of conferences at Cobo Center. One posted ideas on an interactive wall. they will be joined by thousands of is focused on finance and the other See Cobo, Page 36
Location, location, location ... his vocation THIS WEEK @ So many buildings, it’s hard to keep track of real estate in real time. So catch up with Kirk Pinho’s blog, WWW.CRAINSDETROIT.COM crainsdetroit.com/kirkpinho
COSTAR GROUP INC. 20150309-NEWS--0004-NAT-CCI-CD_-- 3/6/2015 4:50 PM Page 1
Page 4 CRAIN’S DETROIT BUSINESS March 9, 2015 TechTown CEO’s departing vision: Helping midsize companies grow
On Thursday morning last we’re spinning week, you could find Leslie Lynn back in a mutually Smith mixing pancake batter in the beneficial way. community kitchen of TechTown Detroit. The networking breakfast What are you most was part of her last day as the CEO proud of in your of the business accelerator and in- tenure? cubator that she had led for the The SWOT pro- past five years. This week, she gram. I think our leaves for Memphis, where she decision to carry will helm the Entrepreneurship Pow- the resources and ered Innovation Center, a public-pri- assets of the city vate partnership with a goal of cre- center into De- ating 500 new companies and 1,000 troit’s neighbor- new entrepreneurs by 2025. hoods, and the In the past seven years, Tech- board’s support of Town, by comparison, has served that, has fundamen- 1,026 companies, which raised tally changed the more than $107.26 million in start- way we talk about DAVID KIDD up capital and economic develop- TechTown Detroit CEO Leslie Lynn Smith is leaving contributed ment in the city. Detroit for Memphis to lead the Entrepreneurship 1,190 jobs to the Powered Innovation Center. local economy. How did you get the Q A It also created board to support that? critical element of any comprehen- & SWOT City I asked for it after I did it. We sive strategy, but it’s only a single !3 0!24.%23 9/5 '%4 4/ &/#53 /. Leslie Lynn Smith, (Strengths, had been talking about it for a real- element. I feel like Goldman Sachs TechTown Weaknesses, ly, really long time, but once I had 10,000 Small Businesses is trying to Opportunities a committed partner in Kirk get that. "5),$).' 9/52 "53).%33 and Threats) to offer technical sup- Mayes and the Brightmoor Alliance I’m talking about the types of 7(),% 7% &/#53 /. &).!.#).' )4 port to small businesses in De- and a funder (the Marjorie S. Fisher companies where the walker troit’s neighborhoods. In the first Endowment Fund of the Community works. The injection molding two years of the program, it assist- Foundation), I sort of said to them firm with maybe 10 to 20 employ- ed 225 existing businesses, such as we have this opportunity to move ees that with a little bit of techni- Sweet Potato Sensations, and into Brightmoor and pilot a pro- cal assistance, advice and support helped launch eight others. More gram that is potentially provoca- and capital infusion could grow to than 90 percent of those it reaches tive and powerful. So I brought 30 employees. I feel like if you are African-American. them the partner and the funding took 50 companies and added 10 Now Smith turns over that work and asked for support and they jobs at each, that’s a big-ass deal. to Ned Staebler, Wayne State Univer- granted it. And those are real jobs. They pro- sity’s vice president for economic vide living wage and benefits and development. He will act as CEO What is the most important lesson and maintain his role at the uni- you’ve learned? all the things associated with a versity. This happens as Tech- This work and funding of this “job.” Town prepares to remerge with work require a long-term vision Founders are not that. We count the university, which founded the and commitment to change and them as jobs, but they are not sort organization in 2000 and then later willingness to tolerate setbacks. of full-time, middle-class participa- Increase your cash flow and pursue spun it off. One thing that concerns me is that tive jobs. So I feel like we need to bigger opportunities with our customized, Crain’s Entrepreneurship Edi- we don’t want this work to be spend some time focusing on those flexible lending solutions. tor Amy Haimerl sat down with transactional and not have trans- midsized companies. Smith last week to talk about what formed the nature of our city and That’s one of the strategies the s !2 &INANCING (248) 658-1100 she’s learned — and the changes the opportunities. That takes a SWOT team has been working on s ,INES OF #REDIT www.hitachibusinessfinance.com coming to TechTown as the orga- long view. for the past 18 months. How do we nization prepares to roll back into do more B2B and deeper engage- Wayne State University. Where do you think Detroit is right ment with procurement opportu- now in looking at that long view? Is nities? We need to figure out how What is the future of TechTown? that happening? to get the right sources of capital We have proactively positioned We’re coming to it. I think we’re priced appropriately to meet the TechTown and Wayne State more beginning to understand. I really demands of the new contracts. And closely together to leverage our give Detroit Future City a lot of credit then we need to help them to man- longstanding relationships. We’ve for this part of it. Detroit Future age that growth. been together since the beginning City laid out that extraordinary, I’ll tell you, they don’t know and both have developed powerful, visionary plan for the city and al- how to manage that growth. productive programs surrounding ways said it was a 50-year plan. Amy Haimerl: (313) 446-0416, innovation and economic develop- They forced us to think about the [email protected]. Twitter: ment and communitywide engage- length of commitment in terms of @haimerlad ment. It also alleviates this perva- decades, and I think it reset the sive challenge that TechTown has conversations we were having had to identify continuous reliable about how long we had to do this funding. work. And while we should contin- President M. Roy Wilson has ue to look for a series of sort of in- understood the value of TechTown termediate victories, it’s a long BANKRUPTCIES since the day he arrived and that it game. The following businesses filed for pro- adds valuable programs to the uni- tection in U.S. Bankruptcy Court in De- versity. What’s the thing you would like to see troit March 2-5. Under Chapter 11, a happen here in terms of entrepreneur- company files for reorganization. Chapter 7 involves total liquidation. It sounds like TechTown is spinning ship? A-1 Specialty Services Co. LLC, 214 back into Wayne State. Because of the work we’ve done Yes. As Ned says, it’s like the kid Farrand Park, Highland Park. Chap- in the neighborhoods, I would love ter 7. Assets: $855; liabilities: $17,906. coming back to the family busi- to see a focus on medium-sized H&M Party Store Inc., 3355 Dix High- ness. The kid goes out and learns companies that need expertise and way, Lincoln Park. Chapter 11. Assets: all the tricks of the trade and ma- investment to grow and to add new $80,550; liabilities: $344,020. tures and develops its own sense of customers and jobs at a clip of five, Infiniti Homes International Inc., 29193 self and then comes back and the six, 10 at a time instead of continu- Northwestern Highway, No. 721, strength of the relationship is ob- ing to have an overarching focus Southfield. Chapter 11. Assets and lia- vious and apparent to everyone. bilities not available. on the startup economy, which is a And that’s exactly how I feel. So — Chad Halcom DBpageAD_DBpageAD.qxd 3/2/2015 12:57 PM Page 1
In the spirit of Girl Scout founder, Juliette Gordon Low and in celebration of Women’s History Month, Girl Scouts of Southeastern Michigan honors women for their outstanding contributions to our community with the “One Tough Cookie” Recognition. The Leadership recognition honors female leaders of character in their personal and/or professional lives and the Community Service recognition honors women for their volunteer/philanthropic activities in the community. We wish to recognize the 16 women that have been nominated for 2015. They are truly an inspiration to the next generation of female leaders. 2015 Honorees Recognition for Leadership: Recognition for Community Service: TERRY BARCLAY KAREN PALKA SHARON AGNEW CAROLYN CASSIN CYNTHIA J. PASKY BARBARA ELKRIDGE LYNN DRAKE VICKY RAD MICHELE HODGES THE HONORABLE PAM FARIS MAXIMILIANE STRAUB COLLEEN PETERS MICHELE HODGES KYM L. WORTHY KATRINA STUDVENT LAURENE H. HORISZNY ELREE WATKINS
Past recipients of the recognition: 2014 Honorees Recognition for Leadership: Recognition for Community Service: ELIZABETH L. ADERHOLDT DR. GLENDA D. PRICE SHERRI ABBULONE SUE ELLEN EISENBERG THERESA RICH, Ph.D. BRENDA BROWN, Ph.D. SANDRA K. ENNIS ALICE RIEVES JOAN FOGLER MONICA L. MARTINEZ DR. TONI SOMERS DEBORAH L. MACON DARA T. MUNSON JESSICA SUZIO DARCI E. MCCONNELL LYNN MARIE OATES The top honoree for this category: ALICE RIEVES DR. GLENDA D. PRICE MARY TURNER COURTENEY ZAGACKI The top honoree for this category: BRENDA BROWN, Ph.D. 2013 Honorees Recognition for Leadership: Recognition for Community Service: CHRISTINA CARLIN KATHLEEN MCCANN MAGGIE ALLESEE COURTNEY CARPENTER PAMELA MOFFITT DEBORAH I. KEY DR. NANCY CORATTI CINDY NORLIN AMAL MAZEH SHAPRINA EVANS DR. SUSAN PAURAZAS, D.D.S. KATHLEEN MCCANN JOANNE FAYCURRY NANCY L. PHILIPPART BARBARA JEAN PATTON LINDA D. FORTE LISA SARKISIAN GLENDA LEWIS KATHLEEN SWANTEK The top honoree for this category: DENISE WILLIAMS MALLETT CASANDRA E. ULBRICH, Ph.D. MAGGIE ALLESEE FLORINE MARK EQUILLA WAINWRIGHT The top honoree for this category: LINDA D. FORTE
Our 2015 honorees will be recognized at the annual Cookie Gala on March 25, 2015 at the DTE Energy Headquarters in Detroit. Cookie Gala Presenting Sponsor 20150309-NEWS--0006-NAT-CCI-CD_-- 3/6/2015 4:51 PM Page 1
Page 6 CRAIN’S DETROIT BUSINESS March 9, 2015 Varnum to expand regional reach with Detroit law office
BY CHAD HALCOM passing the 40 attorneys in the city technology startups and height- without a signifi- ed its headquarters from Grand CRAIN’S DETROIT BUSINESS for Foley & Lardner LP and about 40 in ened federal regulation in certain cant presence in Rapids to Livonia in 2004. Southfield and Sterling Heights for industries, may make it more ap- downtown De- Varnum followed with what was The new Varnum LLP office expect- Grand Rapids rival firm Warner Nor- pealing lately to a small subset of troit. That’s originally a small Novi office in ed to open in Detroit’s Federal Re- cross & Judd LLP. firms elsewhere, attorneys said. probably a key 2005, but it expanded and added a serve Building by July reflects a Metro Detroit has not been a “We had some debate about ex- driver in the de- local tax law focus by acquiring change in how at least one out-of- destination for top national law panding by moving into a second cision.” the attorneys of Raymond & Prokop town law firm sees the region. firms to make major inroads in re- suburb (of Detroit), but that debate Kyros said PC, formerly of Southfield. Since The Grand Rapids business law cent years — every local merger or didn’t last very long,” Varnum Ex- Varnum, a 127- then, it has picked up other busi- firm expects to have 45 or more lo- acquisition reported since 2007 has ecutive Partner Thomas Kyros year-old firm ness through a combination of pro- cal attorneys within two years be- either been an outbound transac- said about the new office. Kyros with about 145 grams assisting local tech star- tween its new Fed building lease tion with a Detroit firm expanding “It was not a target we were try- attorneys, tried tups, new client recruitment and a from Bedrock Real Estate Services outside the area, or two law firms ing to shoot for, to be bigger than in fits and starts to enter Southeast brisk local market for attorneys LLC and the metro Detroit office in combining here at home, accord- Warner or anyone else in that re- Michigan in the 1990s with an occa- making lateral moves between De- Novi it opened in 2005. ing to legal management consult- gion. But we think we can be in that sional lateral hire. But nothing troit firms, he said. That would give Varnum the ing firm Altman Weil Inc. same kind of position in the market gained traction until one of its The leadership team noticed largest presence in the region of any But its recent manufacturing there that we have held in West largest clients, Tower International something was going on about five firm not actually based here, sur- comeback, along with a surge in Michigan, and we can’t get there LLC (then R.J. Tower Corp.), relocat- years ago, Kyros said, during its effort to open a new Chicago office that never materialized. “... We had noticed Novi was re- ally growing in an organic way. With laterals and new clients, Novi was picking up with practi- cally no effort, while the Chicago expansion we were attempting was “ WHAT’S DTE ENERGY going nowhere, with tons of effort. So we regrouped.” The Novi office now has about 30 attorneys, including 10 that Var- DOING TO MAKE IT num has added in the past year — many of them making lateral moves from positions in Jaffe Raitt Heuer & Weiss PC or Keller Thoma PC in South- EASIER ON BUSINESS?” field, Dykema Gossett PLLC in Detroit and the Bloomfield Hills office of Cleveland’s McDonald Hopkins PLC. In July, Kyros said, at least seven The new interactive eBill from DTE Energy makes it easy to analyze energy usage and pay your attorneys will relocate from Novi to bill. The new, simple layout shows your usage at a glance, gives you links to energy-saving ideas, the Federal Reserve Building, where Varnum will have nearly and lets you pay your bill in a snap. There are even sections specific to your business that can 10,000 square feet on the fifth floor, and he expects to grow to 15 attor- help you understand and manage what you use, and pay. neys or more within about two years. Meanwhile, he expects Novi will continue to add new attorneys. The firm also reports that about 40 of the 140 startup, early-stage and growing companies to take part in Varnum’s MiSpringboard le- gal assistance program since 2011 were in Southeast Michigan — 27 in Detroit and 13 in Ann Arbor. Sally Like, Owner MiSpringboard is a Varnum ini- Marcile’s Fashions & Bridal tiative to provide $1 million of le- gal services to entrepreneurs and startup businesses. About 32 companies statewide that obtained free legal services through MiSpringboard have gone on to become paying Varnum clients, the firm reports. The firm is about halfway to its $1 million program goal, Kyros said. Like Varnum, Foley & Lardner also has a large number of automo- tive supplier and other manufac- turing clients in the region — the large national firms with a larger manufacturing practice are more likely to be attracted to Detroit than their competitors. “The larger firms you see around the country are more financial ser- vices-centered, and are likely to look at markets with those clients like Chicago, or greater San Francisco,” said Daljit Doogal, Foley’s manag- ing partner in the Detroit office; the firm’s headquarters is in Milwau- kee. “But the firms who do come here are more likely to have a stronger manufacturing client base.” Foley has picked up six new at- torneys in the past year, Doogal said, about half of which were lat- eral hires from other firms. Kyros said revenue for Varnum in recent years is “in the ballpark” of $50 million. DBpageAD_DBpageAD.qxd 3/2/2015 1:07 PM Page 1
THE 2015 SPRINTER
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FTL_CrainsDetroit_Fleet_10.875x14.5in_2015.indd 1 1/29/15 3:19 PM 20150309-NEWS--0008,0009-NAT-CCI-CD_-- 3/6/2015 5:19 PM Page 1
Page 8 CRAIN’S DETROIT BUSINESS March 9, 2015 OPINION Snyder, Schuette collide on Prop 1 pring thaws will produce more potholes, which may help strengthen support for Proposal 1, the May 5 ballot Sproposal asking for a one-cent increase in the state sales tax to steer more funding to Michigan roads. It wasn’t warm everywhere last week. In Lansing, we felt deep-freeze, historic lows after Attorney General Bill Schuette made his bid to succeed Gov. Rick Snyder official. (Actually, Schuette only issued a statement opposing Proposal 1.) Schuette didn’t even wait for some kind of public forum where he could be asked about Prop 1 to air his views. Instead, he issued a formal statement — an in-your-face act, consider- ing his Republican colleague, Snyder, is pushing Prop 1. We’ll see how long memories are among major donors who support Snyder and his bid to put more money into roads. Miller a Great Lakes defender U.S. Rep. Candice Miller has been an effective voice for her 10th District. As she prepares to retire late next year, her con- gressional colleagues can provide a special gift: support for stop- ping Asian carp and other invasive species from entering the Great Lakes. LETTERS An accomplished sailor, Miller knows how critical the lakes are, for everything from drinking water to tourism. The economic impact of fishing and recreational boating alone in the region is pegged at more than $20 billion. Watch care, costs for seniors Last month, Miller, a Republican, joined U.S. Sen. Debbie Editor: is a check every two hours, and for Crain’s Detroit Business Stabenow, a Democrat from Michigan, to introduce bipartisan As the owner of an assisted living people who have any form of de- welcomes letters to the editor, facility in White Lake Township as mentia, that will not be safe. Sure, legislation on these threats. Dubbed the Defending Our Great provided they are signed and do Lakes Act, the bills would give federal agencies the power to well as a private duty home care not defame individuals or there are 24-hour home care ser- take specific and immediate actions to halt the spread of inva- company and Medicare-certified organizations. Letters may be vices available, but that will be home health agency, I wanted to edited for length and clarity. $10,000 or more per month just for sive species. And it would require federal agencies to work comment on Crain’s article on se- the care services. Write: Editor, Crain’s Detroit with local authorities to create long-term measures to block nior housing developments (“Se- Crain’s hit the nail on the head Business, 1155 Gratiot Ave., the species from advancing from the Mississippi River basin. nior housing development surges with the fact that we are just not Detroit, MI 48207-2997. as population ages, but low-income developing enough low-cost op- projects lag,” March 2, Page 11). Email: [email protected] tions. Medicaid needs to be re- Quality, not quantity, for charters There are two main points: formed to allow for more dollars to 1) The rates quoted in this article for someone who needs a high lev- flow to home care and assisted liv- On his way toward retirement, state Superintendent Mike do not include any form of actual el of care. It’s been my experience, ing instead of directly to skilled Flanagan last week offered an important recommendation to care. So you are going to pay $2,800- as I have worked with families for nursing, as it does currently. But other state leaders: Cap the growth of charter schools. 5,500 per month in rent. Then any years, that keeping that apartment that takes Lansing making moves Flanagan favors school choice — just not the way Michigan type of care or assistance will be an filled often outweighs doing what to stir up developers to start build- additional charge. These are inde- is best for the person, moving ing that type of model, also. has chosen to offer it. In public comments last week, he warned pendent living facilities for people them to an environment that pro- This industry is confusing for that allowing an unlimited number of charter schools dilutes relatively independent. vides actual 24-hour care. These fa- most consumers, and the way ser- strong performers and cripples schools trying to improve. The comment is made that ser- cilities have their place, of course, vices are advertised makes things Gov. Snyder is awaiting recommendations from a Detroit vices are available as people’s but it’s irresponsible to think that even more confusing. coalition of political “odd couples” before deciding how best to needs increase so that they don’t they can provide care to the end of Nathan Mazur have to move. This may be true up life. That’s just not the case. President manage Detroit public schools. to a point, but do not be fooled. 2) Why are we letting home care Mazur Senior Care Services Inc. Some way to rationalize the supply of schools will be an im- What is offered is nowhere near companies provide assisted living portant piece of that puzzle. assisted living, and it is dangerous services? The best that they can do See Letters, Page 9
KEITH CRAIN: It’s too soon for Candice Miller to retire Last week, my favorite Michi- woman’s age — Candice that her role is to repre- won re-election I have no idea what her plans gan secretary of state and seven- Miller is far too young sent her constituents in some years by are at this time. And I am sure that term congresswoman announced to hang up her spurs Macomb County and 30-, 40- or nearly if anyone asks her, she will tell you that she would not run for an and sit in a rocking most of Michigan’s 50-point mar- that she is intent on working hard eighth term in the U.S. House of chair. Thumb. Nothing very gins. at her present, elected job until her Representatives. She was a remarkably highfalutin’ about that When she is term is over, and she is only con- Candice Miller says she is com- good secretary of state — just represent the finished with cerned about that at this time. Her ing home to Michigan. and has done nothing voters in her district the current term official statement speaks to that. I hope she is not through with short of a great job rep- and bring home the ba- and returns to But I hope that there are plenty public office. She would be a very resenting Macomb con. She has brought a Michigan, it will of folks in Michigan who under- formidable candidate for any state County. I have always lot of value to her dis- Miller be early 2017, so stand that she has been a very ef- office in Michigan — particularly marveled at how she re- trict. she’ll have plen- fective elected official. governor when Rick Snyder fin- ally understands her She does her job with- ty of time to look around and see It would be a real shame not to ishes his second term. role, as a House member, in the out worrying about the next job — how Michigan could best use her see that talent continue to serve At age 60 — I know, never tell a U.S. government. She understands with little or no fanfare. She has talents. folks in Michigan. 20150309-NEWS--0008,0009-NAT-CCI-CD_-- 3/6/2015 11:28 AM Page 2
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 9 OTHER VOICES: Michigan’s growth depends on natural gas
In many ways, Michi- Michigan’s natural gas make sure the Rover pipeline is Rover would be a new under- ardous Materials Safety Commis- gan’s job providers repre- wells produce only 18 per- approved by federal and state au- ground superhighway for natural sion and the Federal Energy Regu- sent the very best of the cent of the state’s annual thorities and is built as planned. gas and would ensure Michigan’s latory Commission. American spirit. Despite consumption; the remain- For a natural gas-hungry industri- natural gas supply for generations. While Rover would be overseen tough economic condi- ing 82 percent is delivered al state like Michigan, Rover Furthermore, Rover would bring a by the federal government, it tions, these companies — by an interstate transport means the full benefits of Ameri- $3.7 billion capital investment by would be financed by private in- from small companies to network that is dangerous- can domestic energy sources will Energy Transfer Partners. It vestors at no risk to taxpayers — large manufacturers — ly close to saturation. travel to Michigan and will sup- would also employ 1,500-2,000 lo- and the economic benefits would help keep the United We are facing a natural port the resurgence of our state’s cally skilled laborers for construc- remain here in Michigan. States running. gas traffic jam that could manufacturing sector. tion and have long-term operator The numbers add up: The Rover Michigan employers create spot shortages and When complete, the Rover positions. pipeline project is a win-win for have helped the state re- Jim Holcomb drive up cost. In fact, the pipeline would stretch from Penn- Natural gas pipelines are the our state. It would assure that bound from an unemployment rate Michigan Public Service Commis- sylvania to West Virginia and Ohio. safest way of transporting natural Michigan’s growing economic re- of more than 14 percent in 2009 to sion believes the state will face a It would then cut north and cross gas. Rover will meet or exceed covery doesn’t run out of gas. just over 7 percent in 2014, and the generation capacity shortfall of 3 southern Michigan and connect to state and federal safety require- Jim Holcomb is senior vice presi- trend continues to improve. But to gigawatts by 2016. existing pipeline infrastructure, ments. It will be built and operated dent for business advocacy and as- keep our economy growing, Michi- The facts speak for themselves; bringing affordable domestic ener- under the strict supervision of two sociate general counsel for the gan needs new access to afford- it is in Michigan’s best interest to gy to the Midwestern market. federal agencies: the Pipeline Haz- Michigan Chamber of Commerce. able, clean and efficient energy sources without shackling growth to foreign energy sources. Affordable, domestically pro- duced natural gas is a key compo- nent to jump-starting America’s manufacturing comeback. As the cleanest burning fossil fuel, it sup- ports cleaner air and is also in high demand by manufacturers. Our challenge is to get the natural gas to the key utility points — and Michi- gan is definitely one of those points. Not only is natural gas key for many of Michigan’s industries, but in this state synonymous with cold winters, 80 percent of house- holds are heated with natural gas. WE BELIEVE In contrast, Michigan’s demand for natural gas has never been matched by the state’s ability to pro- duce it. According to recent data, PERSONAL ATTENTION LETTERS CONTINUED IS BEST GIVEN IN PERSON. ■ From Page 8 Mind infrastructure When you work with the Huntington Private Client Group, we meet with you face-to-face. Editor: Using our Listen, Plan, Advise® approach, we work with you to create a clear plan that fits “A warning: Watch pension plans” (Mary Kramer column, your needs, giving you meaningful advice about the options available for meeting your March 2) was insightful and true. All local (and state) governments objectives. As your goals change over time, we help you review your plan to make any have to moderate future promises they make to their employees. necessary revisions. And we keep you involved every step of the way. Many refer to the pensions and other post-employment benefits municipalities have on their books (liabilities) as the elephant in the room. However, the bigger ele- phant is the cost of above- and be- low-ground infrastructure mainte- nance and replacement. Eric W. Dietz A city could ultimately shed the liabilities associated with pen- Senior Vice President and Regional Manager sions and retiree health care. We Private Client Group have seen this in Detroit, and as your article pointed out, Lincoln Huntington National Bank Park will likely have to alter its past promises. But as a service provider, a local government must be able to push water, collect sew- 220 Park Street erage and have passable roads. If a Birmingham, MI 48009 large water main breaks, a sink- 248.637.8206 phone hole erupts or a bridge collapses, they must be fixed. Yet many local 248.824.4441 cell governments don’t have the re- [email protected] serves to deal with any cata- clysmic infrastructure issues. It’s time the public pays more at- tention to what’s going on deep in their local governments (munici- palities and schools). While resi- dents don’t necessarily care about HUNTINGTON PRIVATE CLIENT GROUP the accounting associated with a “discretely presented component The Huntington Private Client Group is a team of professionals that includes Private Bankers and Personal Trust Administrators and Portfolio Managers from The Huntington National Bank and licensed investment representatives of The Huntington Investment Company, who work together to deliver a full range of wealth and financial services. unit fund,” they do want clean wa- ter to come out of the tap when Member FDIC. ®, and Huntington® and Listen, Plan, Advise® are federally registered service marks of Huntington Bancshares Incorporated. Huntington® Welcome.™ is a service mark of Huntington Bancshares Incorporated. ©2014 Huntington Bancshares Incorporated. they turn it on. Bob Kittle President. Munetrix LLC Keego Harbor DBpageAD_DBpageAD.qxd 2/27/2015 9:41 AM Page 1 20150309-NEWS--0011-NAT-CCI-CD_-- 3/6/2015 11:02 AM Page 1
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 11
FIGHT THE LAWSUIT ... OR SETTLE? Whatever the decision, a business should make a choice — and fast, Page 14
growing small businesses
EDITOR’S NOTEBOOK
Amy Haimerl is entrepreneurship editor and covers the city of Detroit. She can be reached at (313) 446-0416 or at [email protected]
Amy Haimerl Pair unlikely city partners Dear Mayor Duggan: Let’s talk about small business. You’re a booster; I’m a booster. Even if Monique Sasser (right) could stand We agree that supporting the heat, she got out of the kitchen where entrepreneurs is critical to the future she was simultaneously concocting and of the city. You’ve even hinted at a building Nikki’s Ginger Tea. To be more few bold new programs, from an accurate, says her top executive, “innovation corridor” along Woodward Andrena, “I kicked my mom out.” Avenue to Motor City Match, which will provide $2 million worth of grants, loans and in-kind services this year to help small businesses find and renovate space. But here’s what else we need: an
advocate who can both assist small JOHN SOBCZAK businesses with city licensing and permitting and coordinate the efforts of the many business development programs. Seriously. Our problem is not a lack of support but such a plethora — in an impenetrable fog of acronyms — that it is confusing to navigate. It’s not just me seeing this. A How to let go recent report by the Federal Reserve Bank of Chicago found that “the city of Detroit is a resource-rich place” with thousands of programs to connect small-business owners. But it also Leaders of growing businesses share lessons learned found that black business owners feel disconnected from the resources, calling that “one of the most BY GARY ANGLEBRANDT Signore is manager of entrepreneur- Delegation means giving up authori- important impediments” to their SPECIAL TO CRAIN’S DETROIT BUSINESS ial education at the Edward Lowe Founda- ty to people who may not have the same growth and development. tion in Cassopolis, where he helps owners passion or appetite for risk, Signore Big-think blue-ribbon panels are ino Signore speaks to hun- great, but we also need to put people of second-stage businesses — defined as said. But to grow the business into this such as Devita Davison of FoodLab dreds of second-stage business those with annual revenue of $1 million stage, and someday out of it, the Detroit in the same room as Antonio owners a year. During his sem- to $50 million and 10 to 99 employees — founder must accept this new reality by Luck, managing director of Endeavor inars, he likes to ask how Detroit. D evolve from the seat-of-the-pants startup letting go and forming a management Historically, these two groups would many of them signed up to be managers days to the more bloodless manager role. structure. never meet. One helps small food when they launched their businesses? “Now all of a sudden they’re becom- Crain’s talked to Signore and two lo- entrepreneurs; the other mentors How many attended a business class? ing more of an executive — becoming cal businesses about their tips and men- companies facing explosive growth. But connecting the spectrum of Not many hands go up for either managers. Many of them don’t like tal approaches that can make this tran- entrepreneurship is good for our question. that,” Signore said. sition less painful. economy. After all, these small neighborhood joints and second stage companies make up 72 percent of firms in the U.S. fire was Jim Hiller, founder of Hiller’s Markets first were her daughter, Andrena Sasser, and account for more than half of the Nikki’s Ginger Tea LLC and guest speaker, who made the surprise an- who became vice president, and Katherine country’s jobs, according to the nouncement at the event that his stores Randolph, who was her kitchen manager. Cassopolis-based Edward Lowe Owner: Monique Sasser Foundation. There is power in numbers. would carry Nikki’s Ginger Tea. But it was a few years more before circum- Struggle: Rapid growth leading But with the growth came the problems. In stances forced her to really let go. Or, more Both feed off each other. One to inconsistent product creates a sense of stability and the first months of 2012, as Nikki’s took up accurately, it was Andrena who forced her. “I kicked my mom out of the kitchen,” she strength in neighborhoods; the other he last time Crain’s heard from Hiller on his offer, product issues emerged. said. provides jobs to support those Monique Sasser, she was on stage at The bottles were swelling on the shelf and the neighborhoods. T the 2011 Salute to Entrepreneurs taste was inconsistent from bottle to bottle. What tasks were delegated? Detroit has the ability to be more awards event, facing the crowd and a bal- That’s when Sasser got serious about let- Up to this point, Monique had been whip- than a collection of boosters talking looning business. ting go and delegating more. about how entrepreneurs can save ping up batches on the fly. Sasser, owner of Detroit-based Nikki’s Gin- this city. Let’s show the country that it “I’m like a mad scientist in the lab, stirring ger Tea LLC and a Salute winner that year, What precipitated the decision to put others in is possible to create, value and grow pots. Everything is in my head. We needed to told the audience at Greektown Casino-Hotel charge of operations? all entrepreneurs, from neighborhood- get recipes,” Monique said. supporting Good Cakes and Bakes on how she’d gone from cleaning houses to get- Sasser began selling her teas in 1997 to Livernois Avenue to high-growth ting her products into a Whole Foods Market bring in some money on the side. It wasn’t Skidmore Studios downtown. store the previous month. Adding fuel to the until 2010 that she brought in managers. The See Let go, Page 12 20150309-NEWS--0012,0013-NAT-CCI-CD_-- 3/6/2015 10:16 AM Page 1
Page 12 CRAIN’S DETROIT BUSINESS March 9, 2015 Second Stage Let go: Turn over reins with less pain ■ From Page 11 This is when Andrena stepped Trusting a person in her 20s, It’s a work in progress. Coliant is in. who also happens to be her daugh- in the middle of its third search for “She would be throwing stuff to- ter, to manage her business was a company president in two years; gether, and I said, ‘Mom, there’s no the biggest challenge for Monique. the last two tries didn’t work out. way to tell people the nutrition facts “People would say, ‘Why do you “Going from an entrepreneurial or why this batch is milder from an- want to make her vice president? state to a professionally managed other,’ ” Andrena remembered. She’s so young.’ I wanted her to state is the art of making 4,000 de- Andrena dove into research on grow into that title. I was tired of cisions in a two-year span. A lot of shelf stability and ingredients, de- wearing so many hats,” Monique things are moving fast,” said CEO veloping the recipe and setting a said. John Swiatek. repeatable process. This protected She was able to let go by trusting not just the consistency of flavor her daughter — keep the personal What precipitated the decision to but also the stated nutrition facts separate from business when it put others in charge of operations? on the bottle. comes to working with family, she Coliant for many years focused Then she trained Randolph to advises — and reminding herself solely on the consumer market — take over the day-to-day kitchen that the business would stagnate if motorcycle and powersports en- management. Andrena now is in she kept “doing things mom-and- thusiasts. Then three years ago, charge of making sure overall oper- pop.” work started picking up for the ations run smoothly, and watching “It’s up to the younger generation companies that make those con- orders and deliveries. She also man- to take this baby into the future.” sumers’ motorcycles and power- ages current accounts, gets new ac- sports machines. And a third type counts and attends meetings with What advice do you have to others of customer came along, too — the corporate customers and vendors. who foresee going through similar Department of Defense, for Coliant’s “Any little problem, she won’t tell growth? clothing products. me she solved it. She doesn’t want Change is tough, but it has to be Coliant suddenly was in multi- me to get upset,” Monique said. done, even if that means giving up ple original equipment supplier re- Andrena brings Randolph with some degree of control and watch- lationships that called for differ- her to some of these meetings to ing others make mistakes. ent, and specific, business skills build redundancy into the man- “You’ll only stifle your business and experience than its consumer agement structure and continue if you keep doing it the same way,” business relied on. About a year the line of delegation. That added Monique said. later, the company began search- managerial know-how will be ing in earnest for experienced ac- needed this year as Nikki’s Ginger count man- Tea expects to double the number agers, project of stores where its product appears Coliant Corp. and product to more than 120. managers, and CEO: John Swiatek engineers. What can the founder do now that Struggle: Finding someone “I needed to managers have taken over operations? who can lead the day-to-day bring in guys Delegation has uncluttered operations who could navi- Monique’s days, giving her the gate the waters clarity to take a longer view of the oliant Corp. has been transi- of a given indus- try,” Swiatek business. She talks to distributors, tioning from an entrepre- Swiatek potential investors, lenders and Cneurial culture to a profes- said. economic development people as sionally managed one during the As business grew, Coliant she looks ahead to next stages of past two years. worked with more distributors of growth. Launched by three partners in products instead of owners of inde- She also has the time to speak at 2004, the Warren-based company pendent powersports shops that its events, meet with nonprofits and makes electronic powersports ac- staff was used to working with. women’s groups, give presenta- cessories, such as power outlets This required business travel and tions at schools and make appear- for motorcycles and heated cloth- came with different professional ances at product samplings. “Peo- ing for riders. expectations. ple want to see the face behind the New corporate customers pushed It’s often said that people who product,” she said. the company into a cultural and are great for a startup business are structural reformation, as industry ill-suited to the formal procedures What was challenging for you per- specialists were injected into the of a professionalized company. sonally in all this? What mental company and new heads of opera- Swiatek said that held true for his change did you make to let go? tions installed. company’s transition. Coliant added five people to its staff of 20. About five existing em- ployees were guided into the new way of doing things. Another five or so either chose to leave the new, more managed culture or were forced out. Swiatek wanted to keep as many of the trusted people who helped build the company as he could. Managing the cultural transition is the way to do this — communi- cating the direction of the compa- ny and what would have to hap- pen, helping those who wanted to stay for the ride to do so and, for those who didn’t, giving them let- ters of recommendation. “Don’t come at this heavy-hand- ed,” he said.
What tasks were delegated? Swiatek’s spare time dwindled with the newfound work. “As I be- came busier as the face of the com- pany and not the doer inside the company, I had less time for opera- tional needs,” he said. It was important to identify
See Next Page 20150309-NEWS--0012,0013-NAT-CCI-CD_-- 3/6/2015 10:17 AM Page 2
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 13 Second Stage
From Previous Page
weaknesses, not to dwell on the company’s strengths, as is the ten- Tips to survive the transition, mistakes and all dency of most companies. A strong operations person, some- Mistakes will happen. Let them. person to the curb; you’ll freak out the rest of one to mind day-to-day activities Even if you see new managers stepping right the staff,” he said. across all departments, was need- into a mistake you once made, resist the urge to You’re supposed to Signore said part of becoming a profession- ed because the company didn’t hold their hand — also known as micromanag- “ ally managed company is setting up the orga- have one, either among its staff or ing. Instead, let them learn it on their own. paint the vision. nizational architecture to match its strategy its two other founders, Adam Bon- The emotional toll will ensure they don’t and customer needs: clearly-defined roles and islawski, vice president of sales forget the lesson while creating a sense of own- Then the job descriptions, and looking ahead to see and business development, and ership to the business. what will be needed in a year or two as the Dave Meerhaeghe, head of finance “Trust them. As they make mistakes, they’ll executive team company looks at longer-term goals. and IT. get it worked out through experience, as long as “Anticipate in advance the skill sets it will “No matter how many founders they have the passion. I made mistakes, too,” helps execute take to do it, as opposed to making it up as you you pull together, there always will said Monique Sasser, owner of Nikki’s Ginger Tea. go along, which is what happens in the first be a hole somewhere,” Swiatek Here are five other strategies. that vision. stage,” Signore said. said. Ⅲ Don’t expect your top execs to be just like you. ” Ⅲ Delegation allows you to get back to being en- This is when it was decided that Expecting managers to have the same attitude Dino Signore, trepreneurial. There is no getting around the a company president was needed, and perspective as the founder is a common mis- Edward Lowe Foundation fact that for some period of time the founding in addition to managers with in- take, said Dino Signore, manager of entrepre- entrepreneur will have to be more of a manag- dustry experience. But that task of neurial education at the Edward Lowe Foundation. working in a stiffer environment of proce- er and less of a visionary. But when the every- delegation remains unfinished: Co- “They say, ‘I don’t see why you’re not as pas- dures and processes. day operational matters are comfortably no liant has burned through two pres- sionate about the business as I am?’ Well, It’s understandable to feel a connection and longer your concern, you can get back to lead- idents and is looking for a third. they’re not. They’re managers you hired,” he want to promote them into managerial roles. But ing the charge, and being a leader is closer to The first two presidents came said. “You’re supposed to paint the vision. Then this can be dangerous and possibly unfair to the the entrepreneurial spirit that got you in this from much bigger companies, the executive team helps execute that vision.” employees. Putting them in positions in which business in the first place. were used to having their own Ⅲ Don’t undercut. Not understanding the pre- they’re destined to fail doesn’t do anyone any Leading executives, team building, speak- staffs and were well-versed in one vious point leads to undercutting and micro- good. “And whose fault is that?” Signore asked. ing at conferences, being creative and looking subject matter but unaccustomed managing. The founder sees hires not doing “You may want to get them back to doing for opportunities are the job now, not monitor- to the turbulent ways of a young things exactly the same way the founder the things they do well. That’s easier said than ing orders. “You’re working on the business company, Swiatek said. would and jumps in. done,” he said. as opposed to in the business,” Signore said. He advises other businesses in It is better to let the hires work out their own Then comes the awkward conversation Ⅲ Seek psychological help. Consider sending his situation to make sure they processes, give them a chance to be creative and where the employee is offered the old job back executive candidates to a business or clinical communicate to prospective hires provide the resources for them to do their job. — with that role’s lesser pay and stature. Most psychologist to assess the candidates. After all, precisely what they’re getting into. “When entrepreneurs begin to hire man- choose to leave at this point. a lot will be invested in this person. “You may “These might be people who are agers, they often begin to second-guess them,” But that doesn’t mean you don’t try first. be surprised to learn that they were not telling used to having a staff. Can you ac- Signore said. “Get out of their way. Let them John Swiatek, CEO at Coliant Corp., advises the truth in the interview,” Signore said. tually be a doer also?” he said. do their job. Observe but don’t interfere.” clearly going through the new roles and expec- But weigh this tactic carefully. You don’t want He also recommends trial peri- Ⅲ Be prepared to let some people go. Some of tations for those who want to grow their ca- to turn off talented people unwilling to suffer the ods of about six months for top ex- the dedicated people who were invaluable dur- reers. Some work out; some don’t. But at least indignity of a psycho-plumbing just to get a job. ecs, an idea that was borne out of ing the early years simply won’t be up for you tried. “You’re not just going to kick this — Gary Anglebrandt hard experience. “That’s what we’ll be doing on the next one,” Swiatek said.
What can the founder do now that managers have taken over operations? Delegation of operational respon- sibilities has freed him to focus on Invest Wisely matters of company direction, team building, company culture and rais- Choose an Advisor Who Sees the Bigger Picture ing expansion capital. The compa- ny plans to invest in all areas of the WORLD CLASS MONEY MANAGERS | TRANSPARENT FEES INDEPENDENT ACTIVE TAX LOSS HARVESTING | ADVANCED TAX PLANNING business this year, including equip- ment and hiring. As an Independent Registered Investment Advisor, Schechter is freed from the constraints and economic pressure many advisors What was challenging for you per- face at large brokerage firms. We have no one telling us to “sell” a specific fund or proprietary product. Come discover the sonally in all this? What mental change did you make to let go? independent difference, where our clients get our best advice, solutions, and products no matter what.Trusted for 75 years. Becoming a manager necessitat- ed that Swiatek, whose back- ground is in engineering, learn how to be a salesman. “The chal- lenge was understanding how to move from a product-feature mind- set to salesmanship,” he said. He took the challenge as an op- portunity for personal growth and reminded himself that he has stakeholders and employees who depend on him.
What tips do you have for others who expect to face the same chal- Bernie Kent, JD, CPA, PFS | Jason Zimmerman, MBA, CLU, CAP | Marc Schechter, CLU | John Stein, MBA, CFA lenges? Brad Feldman, JD, CLU | Ilana Liss | Jeff Vieder | Aaron Hodari | Jordan Smith, JD, LLM | Paul Snider | Chris Hale Swiatek recommends building a strong board that can help find and Kevin Beauchamp | Larry Leib, JD | Brian Young, JD, CLTC | Clune Walsh III vet managerial talent, as well as advise on compensation and incen- tives matters. Coliant is seeking new board members who have cer- tain experience and credentials to bring to the table. Contact a Schechter Expert to learn more about how an Independent advisor can make a difference: WWW.SCHECHTERWEALTH.COM He also said it’s important to let Call 1.866.731.9500 or email [email protected] BIRMINGHAM, MI | NEW YORK, NY people make their own mistakes and learn from them; the default Securities may be offered through NFP Advisor Services, LLC (NFPAS), Member FINRA/SIPC. Investment Advisory Services may be offered through NFPAS or Schechter Investment Advisors, LLC. Schechter Investment Advisors, LLC. is not affiliated with should be to trust them to do a NFPAS. NFPAS does not provide legal or tax advice and is not a Certified Public Accounting firm. SIA is an SEC registered investment adviser; please consult the Firm’s Form ADV disclosure documents, available on the SEC’s Investment Adviser Public good job and fix their own mis- Disclosure website. takes, rather than to assume they don’t know what they’re doing and micromanage them. “Trust and verify,” he said. 20150309-NEWS--0014-NAT-CCI-CD_-- 3/6/2015 10:18 AM Page 1
Page 14 CRAIN’S DETROIT BUSINESS March 9, 2015 Second Stage Businesses must decide quickly whether to fight suit or settle
BY GARY ANGLEBRANDT the agency realized that Genera- That sparked a thorough inves- and later a second one, Charles
SPECIAL TO CRAIN’S DETROIT BUSINESS tions, which provides in-home tigation of owner Vincent Salvia’s GENERATIONS HOME CARE GROUP Taunt of The Taunt Law Firm in Birm- books, including interviews with ingham. He maxed out his credit health care providers for the elder- Location: Rochester Hills employees, before the two sides cards and lines of credit to pay for The beginning of Generations ly, children and recuperating Description: Provider of at-home reached a small settlement of the lawyers. He cut costs wherever Home Care Group’s challenges start- adults, was treating most of its health care services $3,300. he could. ed with a call from the U.S. Depart- nurses as independent contractors President and CEO: Vincent Salvia “They pretty much cleared us of Meanwhile, Salvia still had a ment of Labor in 2010. While on-site, instead of employees. everything,” Salvia said. Employees: 120 business to run. He insulated his That wasn’t the end of his prob- Revenue: $3.5 million in 2014 employees, some of whom were lems, though. plaintiffs, from Problem: In 2011, not long after the the legal battle Department of Labor cleared him, STAGE 2 as best as he an employee filed a civil suit claim- What I did was could to pre- ing Generations owed overtime pay “ STRATEGIES vent it from be- for all the hours worked beyond ing a distrac- illegal, not A look at 40 during weeks while improper- tion. problem-solving ly employed as a contractor. The willful. I “We had to by growing present the plaintiff’s attorneys turned it companies into a class-action lawsuit, seek- will pay right face to ing about $1 million. clients and em- MADONNA Compounding the problem, what I ployees,” Salvia said. He spent time praying and medi- many employees didn’t like tating. Frame of mind was impor- working as employees rather should pay, VISIT DAY tant; it was about “fearing failure than independent contractors. but not or seeking success,” he said. “If I Under the old system, Genera- was going in fearing failure, I 4BUVSEBZ .BSDI tBNoQN tions paid its contractors more to triple damages. wouldn’t have made it.” DISCOVER ALL MADONNA HAS TO OFFER! help them manage payroll taxes ” Generations also hired a hu- and other expenses. Vincent Salvia, man resources management firm, Talk with faculty, staff and current students about the many opportunities Under the new system, it paid Generations Home Care Group Human Capital LLC in Rochester offered at Madonna. Discover our 100+ academic program offerings, less and limited the hours to 40. At Hills. “They can help a small com- speak to current students, explore our numerous support services, stroll least a dozen people quit and busi- willfully wronged his employees pany make a lot fewer mistakes in campus, and enjoy a complimentary lunch during your visit. ness declined 20 percent. would mean paying damages. human resources. They’re like my Solution: Salvia never disputed “What I did was illegal, not will- director of personnel,” Salvia that he owed his employees the ful,” he said. “I will pay what I said. REGISTER ONLINE AT money; he disputed the contention should pay, but not triple damages.” Risks and considerations: When it that he willfully avoided paying He hired Andrew Baran of Giar- all started, Salvia considered pack- madonna.edu/visit them. A determination that he marco, Mullins & Horton PC in Troy, ing up and closing down. The cost would be so great that even if he won it would be like having to buy his company from the people com- ing after him. And if he didn’t win, he would probably have to shut down. “Is it worth it? Just to preserve my little business?” he asked him- self. WORKPLACE 2015 When it all washed out, Genera- tions ended up paying the overtime amounts that Salvia agreed he owed “almost to the penny,” he said. Expert opinion: Douglas Toering Grand Rapids – March 11, 2015 of Toering Law Firm PLLC in Troy, who chairs a Metro Detroit – March 18, 2015 small-business forum for the State Bar of Michigan, said litigation can drain any small business of re- sources better applied to pur- suing growth Toering and adversely affect relationships with vendors, customers and employees. “Although there certainly are circumstances where it’s appropri- ate for a business to take the mat- ter to trial, in most circumstances it is best for owners of small busi- nesses to resolve legal disputes as quickly and as efficiently as possi- ble,” he said. Early mediation with a neutral party or offering to make special deals with business plaintiffs are two ways to speed things up.
WHAT’S He advises quickly gathering as much information about the issue as possible and examining the VARNUM’S LABOR & EMPLOYMENT LAW SEMINAR costs of litigation, including the loss of executive time. For details or to register visit: “Then, make a business deci- sion as early as possible about www.varnumlaw.com/2015laborseminar what is best for the business, and set aside the emotional issues,” To- ering said. 20150309-NEWS--0015,0016-NAT-CCI-CD_-- 3/6/2015 9:39 AM Page 1
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 15
PUBLISHER’S NOTEBOOK
Contact Mary Kramer at mkramer @crain.com. CRAIN’S MICHIGAN BUSINESS Mary Kramer Prevailing-wage battle could hurt jobs initiatives
Early this year, state Sen. Majority Leader Arlan Meekhof, a Republican from the Holland area, announced plans to repeal the state’s “prevailing- wage law.” Timing is everything. And this assault on wages paid to construction workers at job sites financed by the state may seem poorly timed. At least to Gov. Rick Snyder. The Snyder administration has been working with skilled-trade unions on a couple of initiatives. First up: finding more jobs in construction for Detroiters — i.e., African-Americans. A new international bridge and the massive redevelopment around a new hockey arena on the edge of downtown — both are opportunities to lift some Detroiters out of poverty. And I’m pretty sure the guv wouldn’t mind having a few voices from COURTESY OF GREATER LANSING CONVENTION & VISITORS BUREAU COURTESY OF EXPERIENCE GRAND RAPIDS NEIL TYSON organized labor — and political muscle — behind approving a sales tax increase in May to boost road funding. A battle over prevailing wage could harm both initiatives. Once again, this Republican governor seems bedeviled by members of his own party. Downside of demand The current leaders in the state House and Senate aren’t from Southeast Michigan, so maybe they don’t share the governor’s passion for Spurt in hotel development can flatten a rising market leveraging these huge projects to help employ more Detroiters. BY SHERRI WELCH ... in 2015 and 2016,” he said. 2014 2009 And a lot of people elected to office CRAIN’S DETROIT BUSINESS But continued increases in room supply AVERAGE OCCUPANCY in Lansing in recent years seem driven eventually will catch up to the demand, lead- by ideology versus more of the “begin hen are new hotel developments ing to a flattening of occupancy rates across with the end in mind” strategy. a mixed blessing? the state’s hotel markets, Freitag said. In recent weeks, the furor over When the number of new Michigan’s average occupancy increased prevailing wage seems to be more W rooms coming online outpaces to 58.9 percent last year but still lagged the muted. Maybe they’re waiting for the increased demand in the market. national average of 64.4 percent, STR said. outcome on May 5 — and then the Michigan and its top two meeting and con- “You’re growing, but the nation on aver- governor could be faced with a vention markets, Detroit and Grand Rapids, age grew faster,” Freitag said. decision: Should he veto legislation to saw a fifth consecutive year of increases in av- abolish prevailing wage? erage hotel room occupancy rates last year. Since 1965, publicly financed But the state’s third-largest meeting mar- Pendulum swings 47.5% 57.6% 58.9% 59.9% 47% 65.1% 44.5% 47.3% projects have paid nonunion workers ket, Greater Lansing, saw a slight decline in There’s no arguing with the cyclicality of on school and government average occupancy rates in 2014 as more ho- Michigan Detroit Grand Rapids Lansing- the hotel industry, said Michael O’Callaghan, E. Lansing construction projects the same wages tel rooms came on line, according to Hender- executive vice president as those set by union workers in that sonville, Tenn.-based STR Inc. and COO of the Detroit Metro AVERAGE DAILY ROOM RATE area. Hence, the projects pay the The market, as defined by STR, includes Convention & Visitors Bureau, “prevailing wage.” the Brighton, Howell and Hastings areas, which claims to be the first How you view that practice might which are not represented by the Greater Lans- CVB in the world. “It’s ba- depend on geography; West Michigan ing Convention & Visitors Bureau, said the bu- sic supply and demand.” is less open to it than union-friendly reau’s CEO, Jack Schripsema. And the new But O’Callaghan pro- metro Detroit. hotel rooms in 2014 came online in those jects demand will rise for Meanwhile, 32 states have some markets, not Lansing and East Lansing. the next several years, form of a prevailing-wage law. If you’re Regardless, with only 4,400 hotel rooms in even as more rooms come keeping score at home, only 24 have Greater Lansing as defined by STR, it doesn’t online. The renovated Cobo right-to-work laws. Michigan adopted O’Callaghan take much to shift the supply and demand Center and the revitaliza- right-to-work in 2012, giving workers growth rates equation, affecting average oc- tion in Detroit are attracting attention from the chance to opt out of paying union cupancy rates. The slip in occupancy rates meeting planners. dues, as had been required in there is a harbinger of what’s to come for $89.91 $97.80 $89.06 $78.92 $78.06 $79.20 $82.09 unionized workplaces prior. So, too, is the Suburban Collection Showplace $91.63 Michigan and the U.S., STR said. in Novi, he said. In 2013, it added 25,000 Supporters of repealing prevailing Demand for rooms from corporate, group square feet of meeting space, giving it 80,000 Michigan Detroit Grand Rapids Lansing- wage insist it has cost municipalities and leisure travelers is likely to continue to E. Lansing and universities millions of dollars in total, and the 126-room Hyatt Place Detroit. rise with U.S. GDP, said Jan Freitag, STR’s Those have made the Suburban Collection Source: STR Inc. higher wages over the years. Detroit data is for the Detroit-Warren-Livonia MSA, senior vice president for strategic develop- Showplace competitive for state and regional Maybe an irony is whether the covering Wayne, Oakland, Macomb, Livingston, St. Clair ment. association business, O’Callaghan said. market today would insist on those and Lapeer counties. Because performance metrics have been so Average occupancy rates for metro Detroit Lansing-East Lansing data includes Brighton, Howell wages because skilled labor is in strong the past couple of years, “we also ex- and Hastings, per the Greater Lansing Convention & such demand. pect new development of hotels will increase See Hotels, Page 16 Visitors Bureau. 20150309-NEWS--0015,0016-NAT-CCI-CD_-- 3/6/2015 10:20 AM Page 2
Page 16 CRAIN’S DETROIT BUSINESS March 9, 2015 CRAIN’S MICHIGAN BUSINESS Hotels: Inn demand ■ From Page 15 increased to 65.1 percent in 2014 last year, Small said. “I expect the from 62.6 percent the year before, ac- next couple of years we’ll start to cording to STR. Average daily room really see the fruits of our labor.” rates also rose, increasing 5.8 per- As in Detroit and other places, cent to $89.06. the demand for hotel rooms is lead- Metro Detroit hosted 12 or more ing to development, Small said. A “multiple hotel” meetings last limited-service Hampton Inn & year, twice the number in 2013, the Suites is under construction about DMCVB said early in the year. a mile from downtown Grand People attending events had Rapids and set to open in October booked about 236,000 hotel room with 142 rooms. A 110-room, limit- nights in 2014, compared with ed-service Hilton Homewood Suites 129,000 hotel room nights associat- in downtown is also set to open in diego rivera ed with meetings for all of 2013. December. Among the Detroit hotels open- “We feel we can absorb these frida kahlo in detroit ing in 2014 was the Aloft Detroit in rooms” and they won’t lead to an march 15-july 12 tickets at dia.org the David Whitney Building, with oversupply in the market, Small ONLY AT THE 136 rooms. The Foundation Hotel, be- said. ing developed in the historic fire- house and a nearby structure across from Cobo Center, is expect- Lansing area ed to open this fall with 100 rooms. For the Lansing market, 2013 Experience the advantage of group reservations And a Holiday Inn Express and pos- was the best year in a decade, and sibly a Hampton Inn are expected to 2014 was better, • Discounted Rates for Groups of 15 or More open in Dearborn, O’Callaghan said. led by double- • Exclusive Special Exhibition Tours “But a few hundred rooms relative digit increases to more than 40,000 in the region is- in demand for • Dedicated Group Entrance n’t too significant.” groups and con- • Dining Opportunities The large number of hotel rooms ventions, said and national and international Schripsema, the E-mail [email protected], visit dia.org or call 313.833.1292 “air lift” from Detroit Metropolitan Greater Lansing Airport, along with the strong inter- CVB’s CEO. est in Detroit, puts the region in a Last year, position to attract events ranging Schripsema girls’ high from trade shows to international school softball The exhibition has been organized by the Detroit Institute of Arts. Generous support for the exhibition has been provided by Bank of America. Additional support has been provided by the Henry and Mary Ellen Bellaimey Family Foundation. events, O’Callaghan said. state championships were held in Martin Munkácsi (Frida Kahlo and Diego Rivera, Mexico City), 1933 ©The Estate of Martin Munkácsi, Courtesy Howard “I don’t think this metro Detroit the region for the first time, and Greenberg Gallery, NY and International Center of Photography © 2014 Frida Kahlo Corporation. All Rights Reserved. hotel market bubble is ready to the boys’ high school softball state pop yet,” he said. “I think we still championships came back to Lans- have about five good years.” ing for the first time in at least 25 years, as did other groups, Schripsema said. Grand Rapids Though they have increased the Grand Rapids has seen similar past few years, “our average rates growth in the past five years, fueled ... are still lower” than Detroit’s by increases in and Grand Rapids’, he said, which convention and helps make the area competitive leisure business, by price. said Douglas As the state’s capital, Lansing is Small, president also attractive to state associa- and CEO of Expe- tions looking to meet with legisla- rience Grand tors or tap them as speakers at Rapids. their events, Schripsema said. The The region region’s “sweet spot” is groups of saw a 10.1 per- 100-500 people with events booked Small cent increase in at such venues as Lansing Center hotel room rev- and the Breslin Student Events Cen- enue last year, bringing total rev- ter at Michigan State University. enue to $160 million, up from $97 The Greater Lansing CVB has million in 2008, he said. also begun pursuing regional and Among other strategies aimed at national association groups. Reliable, modernized grid increasing travelers from the cor- New demand will help fill new porate, group and leisure seg- rooms slated for the market this Energy is essential to the way we live, work and play. ments, the group began airing a year. Hotels including a Residence national Grand Rapids Pure Inn by Marriott, Hyatt Place Lansing Michigan commercial two years Eastwood and Fairfield Inn and Suites ITC operates, builds and maintains the region’s ago. That was after a campaign of are expected to bring 345 more electric transmission infrastructure. We’re a Michigan- regional commercials. rooms to the Lansing area, Schrip- According to a study commis- sema said. based company working hard to improve electric sioned by the state, Experience Other projects, including a new Grand Rapids’ $677,000 investment full-service Hyatt as part of the $276 reliability and increase electric transmission capacity in the commercial in 2013 alone million redevelopment of the for- throughout the Midwest. brought 531,000 incremental visits mer Red Cedar Golf Course, and a to the region and $161 million in boutique the city of East Lansing is incremental spending in 2013 and considering as part of a multiuse into the first quarter of 2014. redevelopment plan for several “We’re trying to create more shuttered buildings just northwest We’re ITC – your energy superhighway. brand buzz, and it’s driving new of MSU’s campus, are planned. business we haven’t had before,” But Schripsema has a different Small said. outlook on what the new rooms — Last year, 378 groups booked by specifically the full-service ones — Experience Grand Rapids brought will mean. 237,390 people to the region for “Anytime we can add some full events at venues like DeVos Place service, it helps us go after more of Convention Center, DeltaPlex Arena & that conference business,” Conference Center and the Amway Schripsema said. www.itctransco.com Grand Plaza Hotel. Sherri Welch: (313) 446-1694, That totaled 40 more groups than [email protected]. Twitter: in 2013 and over 17,000 more people @sherriwelch 20150309-NEWS--0017-NAT-CCI-CD_-- 3/5/2015 12:01 PM Page 1
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 17 CRAIN’S MICHIGAN BUSINESS Use of social media widens event’s reach EXPERIENCE NEW STYLE AND FLLEEXIBILITY BY ROD KACKLEY the forum’s existing social media IN THE HEART OF DETROIT. SPECIAL TO CRAIN’S DETROIT BUSINESS platforms to conduct conversations and gauge feedback before, during · 1,298 stylish new guest rooms with soaring city views A communications team posted and after its 2014 conference. · 100,000 square feet of dynamic new event space and tweeted snippet quotations and A link to the app was given to fo- · The latest technology at your fingertips photographs on Facebook and Twit- rum attendees before the event so ter to followers around the world they could view speaker bios, con- Set your group on the downtown river walk and explore an iconic meeting last May from the fourth annual versation topics, a list of other atten- destination redesigned to make events easier, bolder and unforgettable. TEDxGR Grand Rapids. dees and key logistical information. That same attention was given Wallace and Langlois said keep- to live streaming and social media TAKE CHARGE AND BOOK TODAY AT 313.568.8300 ing an audience engaged during an OR VISIT DETROITMARRIOTT.COM. last September at the West Michi- event is only one leg of a three- gan Policy Forum in Grand Rapids. legged stool. Attraction and reten- © 2015 Marriott International, Inc. No one at either conference tion are also critical components would have dreamed of asking of a social media strategy. members of the audience to silence Over the past four years, DETROIT MARRIOTT® AT their smartphones, tablets or lap- TEDxGR used Twitter, Instagram, THE RENAISSANCE CENTER tops. Those devices played impor- Facebook and YouTube to attract a 400 RENAISSANCE DRIVE tant social media communication total of more than 3,000 people to its DETROIT, MICHIGAN 48243 roles for not only the audience but annual events. PHONE 313.568.8300 also event organizers. Langlois said it is easy to share DETROITMARRIOTT.COM Eddie Tadlock, assistant general photos and pictures from previous manager for the DeVos Place conven- TEDxGR events on Facebook, and tion center, DeVos Performance Hall sharing stories from people who and Van Andel Arena in downtown have attended TEDx events in Grand Rapids, said attendees of Grand Rapids has proved to be an meetings and conferences in his excellent way to expand the audi- venues carry, on average, 2.5 devices ence the next year. — laptops, tablets and smartphones. Wallace said an event’s target Those with devices are connect- population should drive how heav- ed to social media in the rest of ily an organiza- their lives, so why shouldn’t they tion invests be at a business conference? time and effort “You want them alive, enthusi- in social media astic and engaged. And that can be to attract an au- facilitated through the use of tech- dience. But it nology,” said Adrienne Wallace, can’t be ignored, digital director for 834 Marketing she said. and Design, a Grand Rapids market- “Creating an ing and communications agency. audience on so- An audience full of people reach- Wallace cial before you ing for their smartphones is actu- need them to ally helping event organizers de- work on behalf of the event is espe- liver their messages to the people cially critical in this endeavor,” within their networks who might Wallace said. “Don’t build the MAKE THIS SEASON not even be in the room. bridge as you walk on it, if you can With social media, an event that help it.” attracts hundreds or thousands to a Langlois said the creation of an brick-and-mortar venue can be ex- official hashtag before the event is panded to hundreds of thousands or also close to mandatory. It can be EXTRA SUITE even millions around the world who used to combine conversations join the event through Twitter, Face- into a single stream. By booking a book or a live stream broadcast. But the hashtag is also one more Austin Langlois, who is in thing to worry about and monitor. party suite at charge of public relations and com- “When you have a really promi- munications for nent hashtag, it catches the atten- TEDxGR, said Comerica Park tion of a lot of robots online and a social media and lot of spammers,” Langlois said. live streaming of • $300 catering credit.* “There’s a big burst, and then it the event, held in usually levels out and dies off in the Grand Rapids • Opening Day tickets included with select the first 30 minutes.” Civic Theatre * Wallace said using social media to suite packages. downtown, al- stay engaged with your convention lows the organi- • Private restrooms, convenient parking in the zation to reach a audience members after they have worldwide audi- gone home can be as important as Tigers garage, in-suite waitstaff and much more. Langlois ence. engagement during the event. She “If someone is tweeting a ques- advised creating an established con- • Great matinee games available in April & May. tion or something someone just tent calendar for recurring events said, we kind of chime in as the offi- that can be used year round to help • Tickets as low as $100 per game. cial voice of the organization to create the event environment. steer the conversation,” he said. “If you have an engaged audi- Any organization that plans to ence, keep serving them content use social media during an event and share-reuse their content,” she should have a war room ready to said. “A big mistake planners make go with at least two or three people is only using social for the time that on duty, Langlois said. the event is taking place.” “It’s a lot of work for just one per- The most important thing to re- son to be posting at the same time as member about social media, Lan- responding to comments and block- glois said, is also the most impor- ing spammers,” he said. tant thing about TEDxGR. Organizers of the West Michigan “It is about engaging our commu- Policy Forum used a custom-made, nity in a conversation,” he said. “So- temporary app in connection with cial media is a part of that strategy.” *Restrictions apply. 20150309-NEWS--0018,0019-NAT-CCI-CD_-- 3/5/2015 12:02 PM Page 1
Page 18 CRAIN’S DETROIT BUSINESS March 9, 2015 CRAIN’S MICHIGAN BUSINESS For convention that needs the unconventional ure, you can start your due diligence by perusing Crain’s Slist of the largest meeting venues in Michigan, on Pages 23 and 25 of this week’s issue. But what if unique is what you seek? Here are some options in Michigan for those occasions when PowerPoint shouldn’t be the high point of an event. Ann Arbor
Ⅲ The University of Michigan Gov. Rick Snyder; thegoeicenter.com Museum of Art, in the center of campus, features a variety of diverse Ⅲ New Vintage Place, built in a spaces available in the Alumni renovated power plant on the Memorial Hall and the Maxine and northwest side of Grand Rapids, is Stuart Frankel and the Frankel Family scheduled to open this month; Wing; umma.umich.edu/about- newvintageplace.com umma/event-rentals.html Ⅲ The Cheney Place is a meeting Ⅲ The Michigan Theater’s 200- space in an old warehouse on the seat screening room is available for northwest side of downtown Grand rental during the daytime. Rental of Rapids. When you rent it, you get all the historic lobby is also available; 14,000 square feet; (734) 668-8397, ext. 21 Ⅲ thecheneyplace.com A variety of settings are available Ⅲ The Bissell Tree House at the through Michigan Athletics, with John Ball Zoo has to be the most event rental available throughout Michigan Stadium. A rental request unusual meeting and convention form is available at mgoblue.com/ space in Grand Rapids; specialevents/rentals.htmlmgoblue.com/specialevents/rentals.html johnballzoosociety.org/rentals- treehouse Grand Rapids Ⅲ John Ball Zoo. If you need more than the Bissell Tree House, rent the Ⅲ The Goei Center is one of the entire zoo. What better way to newer conference and meeting venues impress on employees that it really is in Grand Rapids. It also houses the a jungle out there; International Center for johnballzoosociety.org/rentals-rentzoo Entrepreneurial Excellence. The center, on the southwest side of Kalamazoo downtown, was started by businessman Bing Goei, who was Ⅲ The Air Zoo is an aviation appointed the first director of the museum off I-94 that includes Get in Michigan Office for New Americans by conference and meeting space; on the airzoo.org Ⅲ The Henderson Castle Bed and conversation Breakfast includes an inn, restaurant, spa, and meeting and convention space; hendersoncastle.com Muskegon Ⅲ Century Club Ballroom in downtown Muskegon was built in Shifting 1891. Seating capacity of 250 with free parking (lots of room to park in COURTESY OF PIONEER CONSTRUCTION downtown Muskegon); gears New Vintage Place in Grand Rapids centuryclubballroom.com FRIDAY, MARCH 20 | 9 AM - 7 PM SATURDAY, MARCH 21 | 9 AM - 4 PM
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March 9, 2015 CRAIN’S DETROIT BUSINESS Page 19 CRAIN’S MICHIGAN BUSINESS
Sure, you can rent the entire John Ball Zoo for an event. But also available is the Bissell Tree House (left and above), with its view of downtown Grand Rapids. If you like to view your motivational speeches through stain-colored glass, there’s Kirkbride Hall in Traverse City (below).
Ⅲ Frauenthal Center for the Performing Arts in downtown Muskegon offers the Hilt Building for meetings and conventions in addition to the Frauenthal Theater, Beardsley Theater and Bettye Clark- Cannon Gallery; frauenthal.org
COURTESY OF KIRKBRIDE HALL
Luxury suites available: Sat, Mar. 21 – Pistons vs Bulls at 7:30 p.m. The Hitching Post – yes, a real barn. Tue, Mar. 31 – Pistons vs Hawks at 7:30 p.m. Ravenna (between Grand Wed, June 10 – Bette Midler at 6:30 p.m. Rapids and Muskegon) Sun, June 14 – Rush at 6 p.m. Ⅲ The Hitching Post is a converted barn that offers space for meetings along with “fresh country air and a welcoming hay field”; hitchingpostevents.com
The Century Club in Muskegon Traverse City There are two fairly new event spaces at the Village at Grand Traverse Commons. SUITES START AT $999 Ⅲ Cathedral Barn is the newer. It opened in February at what used to Including: VIP parking, private restrooms, be the farm for the Traverse City State Hospital, now part of what’s Call Joe Haney and up to $600 in catering credits! called Historic Barns Park. This area is going to be the site of Traverse President-Principal City’s botanical gardens, but the Certified Risk Architect barn itself has been restored as an event space; gtrec.org Ⅲ Kirkbride Hall opened in May 2014. This 129-year-old chapel building, once a venue for civic and cultural events for the entire community, is outfitted with all the modern-day amenities amid its It’s time to rethink your insurance strategy original stained glass windows and Pistons.com/premium domed ceiling. It can accommodate 888.525.7575 | 586.323.5700 | sterlingagency.com 250 for theater-style seating and up (248) 377-8477 to 150 for banquets; kirkbridehall.com Sterling Insurance Group is a Michigan based company. — Compiled by Rod Kackley DBpageAD_DBpageAD.qxd 2/6/2015 9:40 AM Page 1
$1,000 CAN CHANGE YOUR NEIGHBORHOOD
DETROIT EMPLOYERS: Grow Detroit’s Young Talent is a 6-week summer youth employment program that has been re-tooled to ensure PRE-SCREENING and ON-THE-JOB support for teens and employers. Mayor Mike Duggan invites you to help Detroiters, ages 14-24, get ready for the workforce through a summer immersion.
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Become an employer partner and receive a part-time student worker for up to 20 hours a week for six weeks. GDYT offers a 50/50 compensation split, for up to $1,000 and completes all recruitment and payroll paperwork!
Sponsor a full work experience through a $2,000 Pledge to GDYT. GDYT will manage student recruitment, payroll, work readiness training and match the young person to the right job opportunity.
Contribute to GDYT by directly hiring a City of Detroit youth. GDYT provides the options of helping Make an impact - you recruit and screen summer hires and offers employment support services, free of charge. visit GDYT.org today!
Grow Detroit’s Young Talent is a City of Detroit-endorsed program operated by the nonprofit organization, City Connect Detroit. For questions, contact [email protected]. 20150309-NEWS--0021-NAT-CCI-CD_-- 3/5/2015 2:58 PM Page 1
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 21
Monthly Egypt WHERE MICHIGAN DOES BUSINESS
Chrysler Group LLC gypt, with a 2013 GDP of $271 billion, year: A recent improvement in tourism and has seen its fair share of economic chal- Each World Watch features a differ- manufacturing segments has helped Egypt’s Operations: Chrysler Group Egypt Ltd., a ent country. If you know of a Michi- joint-venture with the Arab Organization for E lenges in recent years. economy grow by 4.5 percent in the first six The country’s big economic drivers — gan company that exports, manufac- months of the 2015 fiscal year. Industrialization, is based in Cairo. tures abroad or has facilities abroad, Employees: 24 tourism, manufacturing and construction — Egypt’s major exports are crude oil, petrole- have been hit the hardest. According to a Feb- email Jennette Smith, managing editor, um products, metal products, chemicals and Products: Assembly of the Jeep Cherokee at [email protected]. sport utility vehicle, Wrangler and the J8 ruary analysis story from Bloomberg News, cotton. Its major export partners are Italy (7.9 military Wrangler Egypt’s economy has been trying to recover percent), India (6.9 percent), the United States Top executive: Maciej Ratynski, CEO from its deepest slump in two decades ever COMING UP (6.8 percent) and Saudi Arabia (6.2 percent). since the 2011 ouster of former President Hosni Its major imports are machinery and equip- More information: Chrysler Egypt assem- April: Russia Mubarak.Successive governments have tried to ment, food products, chemicals, fuels and bles about 3,000 units per year, representing May: Japan roughly 55 percent of the over-2.0 liter sport entice foreign investors to reinvest while the wood products. Egypt’s major import partners utility vehicle market in Egypt. country grapples with protests and violence. are China (9.5 percent), the U.S. (7.6 percent), But things are moving in the right direction so far this fiscal Germany (6.7 percent) and Russia (5.3 percent). Domino’s Pizza Inc. Based: Ann Arbor ISRAEL Operations: 21 locations throughout the country JORDAN Employees: 400 Cairo Products: Pizza, chicken, bread sides and beverage products SAUDI Top executive: Ibrahim Al Jammaz, CEO of ARABIA Almar Foods LIBYA EGYPT Clients: Retail pizza customers Dow Chemical Co. Based: Midland Operations: One representative office in Cairo, and a polyurethane system in Ra- SUDAN madan City with a market development lab Employees: 80 Operations: Manufacturing facility in Products/services: Polyurethane systems Cairo and Egypt representation Employees: 2,000 Top executive: Mohamed Sabry, country Products: Opel passenger, Chevrolet com- manager mercial and passenger vehicles Clients: Mayson Industrial Chemicals CYP, El Top executive: Tarek Atta, managing direc- Araby Co. for Engineering, Confortchem Inc., tor for Egypt and North Africa COURTESY OF DOW CHEMICAL CO. RKW, KAPCI, Eagle Polymers, Polymed Distribu- Midland-based Dow Chemical employs 80 in Egypt. tion Fze, Agrin Serve Co., KIRIAZI University of Michigan (project center) Employees: 20 Top executive: James Holloway, vice Based: Ann Arbor Services: Social science surveys, training provost for global and engaged education, General Motors Co. Operations: Projects and partnerships in for health professionals, economic research, UM Based: Detroit Cairo public health studies — Compiled by Natalie Broda 2015
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AFFORDABILITY ACCESSIBILITY DEDICATION
VENUES & RATES CENTRAL LOCATION VOTED 2014 BEST FOR EVERY BUDGET BOOSTS ATTENDANCE CVB IN MICHIGAN*
Great events don’t just happen.
A successful meeting or event requires a great destination and expert planning. GREATER In Greater Lansing, event attendees find a unique atmosphere which becomes a catalyst for creativity, discussion and real engagement. Add to that a dedicated CVB, focused solely on LANSING supporting your event team and you’re really talking about an event to remember. Plan on your best event ever. Plan on Greater Lansing, Michigan.
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CTA 517.377.1434 [email protected] *Source: Michigan chapter of Meeting Professionals International 20150309-NEWS--0023-NAT-CCI-CD_-- 3/5/2015 2:00 PM Page 1
March 9, 2015 CRAIN’S DETROIT BUSINESS Page 23
CRAIN'S LIST: LARGEST GREATER MICHIGAN MEETING FACILITIES Ranked by total square feet of meeting space Total square Square feet Capacity of largest Number Facility feet of of largest theater/classroom of Address meeting meeting banquet/cocktail meeting Rank Phone; website Top executive(s) space space style rooms Amenities DeVos Place Convention Center &