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General Overview of Postal Service Market in the Republic of Kosovo

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General Overview of Postal Service Market in the Republic of Kosovo GENERAL OVERVIEW OF POSTAL SERVICES MARKET IN THE REPUBLIC OF KOSOVO [ 2 0 1 6 ] REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS PRISHTINA, JUNE 2016 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS Adresa: Str. Bedri Pejani No. 23, 10 000 Prishtinë; Republika e Kosovës Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 1 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS C o n t e n t s: 1. I N T R O D U C T I O N ..................................................................................................................................................................................... 3 2. POSTAL SERVICES, LEGAL FRAMEWORK, ACTIVITIES CONDUCTED, OBJECTIVES AND CHALLENGES .................. 5 2.1. Legal and regulatory framework ................................................................................................................................ 5 2.2. Activities conducted in 2016 ....................................................................................................................................... 6 2.3. Objectives and challenges in the postal sector ........................................................................................................... 7 3. OVERVIEW OF POSTAL SERVICES MARKET IN THE REPUBLIC OF KOSOVO, 2016 .......................................................... 8 4. MARKET REGULATION AND TRENDS OF THE MOVEMENT OF POSTAL SERVICES IN THE REPUBLIC OF KOSOVO ................................................................................................................................................................................................................. 9 5. REGISTER OF LICENSED POSTAL OPERATORS ................................................................................................................................ 13 6. THE VOLUME OF POSTAL SHIPMENTS AND MARKET SHARE IN THE REPUBLIC OF KOSOVO FOR 2016 ........... 15 7. MARKET SHARE BY VOLUME, TYPE OF SHIPMENTS AND POSTAL OPERATORS, 2016 ............................................... 20 8. VOLUME OF POSTAL SHIPMENTS FOR CPE “POST OF KOSOVO JSC” 2016 ......................................................................... 23 8.1. Volume of simple shipments for 2016, comparison to 2015 and 2014 ................................................................. 25 8.2. Volume of registered shipments during 2016, comparison with 2015 and 2014 ................................................ 29 8.3. Volume of parcel - posts for 2016, comparison with 2015 and 2014 .................................................................... 31 9. VOLUME OF POSTAL SHIPMENTS RECEIVED AND DISTRIBUTED BY ‘PRIVATE OPERATORS‘, FOR 2016 ........................................................................................................................................................................................................ 34 10. DATA ON REVENUES IN THE POSTAL SECTOR FOR 2016 .......................................................................................................... 38 11. DATA ON QUALITY AND STANDARDS OF IMPLEMENTING UNIVERSAL POSTAL SERVICE DELIVERY, ................ 41 12. DATA ON HUMAN RESOURCES INVOLVED IN THE POSTAL SECTOR ..................................................................................... 47 13. COMPLAINTS OF USERS - CONSUMERS OF POSTAL SERVICE, 2016 ...................................................................................... 49 14. DATA ON THE INFRASTRUCTURE – POSTAL NETWORK............................................................................................................. 50 Adresa: Str. Bedri Pejani No. 23, 10 000 Prishtinë; Republika e Kosovës Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 2 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS 1. I N T R O D U C T I O N The Regulatory Authority of Electronic and Postal Communications (RAEPC) is an independent regulatory authority in the area of electronic and postal communication services, which functions based on the Law No. 04/L-109 on Electronic Communications and is given additional responsibilities and competences in the area of postal services, by the Law No. 03/L-173 on Postal Services. In the capacity of National Regulatory Authority (NRA) responsible in the area of electronic and postal communications, in addition to duties and authorizations provided by the Law No. 04/L- 109 on Electronic Communications (hereinafter: Law on EC), to the Regulatory Authority of Electronic and Postal Communications (hereinafter: Authority) were given additional competences and responsibilities in the area of postal services as well as with the provisions of the Law No. 03/L-173 on Postal Services (hereinafter: Law). Authority, as a regulatory of postal services is responsible for the implementation of legal provisions – applicable laws and inter alia has the following competencies: Issues and revokes licenses of postal operators for providing universal postal services and other services; Approves fees for universal and reserved postal services, proposed by the public postal operator; Determines the degree of weight –limit, for the reserved postal services; Determines fees for issuing licenses and annual taxes for provision of postal services as well as deadlines for performing the payments; Proposes to the Ministry rules for provision and fulfilment of standards for performing postal services; Keeps the registry of issued licenses with the relevant data; Oversees the observance of conditions set by the license and in case of violation of the terms of the license takes the necessary measures vis-à-vis the postal operators; Oversees the use of postal service fees and proposes legal measures in cases when the mail operator imposes or uses tariffs contrary to the measures stipulated by this law; Monitors the developments related to postal sector and market of postal services and takes the necessary measures to ensure equality and transparency for competition in the market of postal services; Settles disputes between postal operators and costumers with postal operators; Adresa: Str. Bedri Pejani No. 23, 10 000 Prishtinë; Republika e Kosovës Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 3 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS Provides costumers of postal services equal conditions; Collects necessary information regarding the postal service and publishes them if necessary. The Authority, through this document - report, presents key indicators of statistical data in the Postal Services Sector for 2015, in the Republic of Kosovo, as well as comparisons and changes during 2014 and 2013. Document-report aims to inform the stakeholders, namely licensed postal operators and potential operators who intend to enter the market of postal services to provide services to users-consumers, namely to inform the public by providing a clear overview of the postal sector and services in the country. Document-report is prepared based on received-reported data and information for the period 1 January to 31 December 2015 by postal service operators, referring to postal activities and services and other data related to the provision and performance of postal and courier services. The Authority notifies and explains to all stakeholders in the postal service sector and to the public that based on its legal obligations and considering the secrecy and confidentiality of data, not all information, data and indicators reported by postal operators are involved and published in this document. In order to gather the necessary data by postal operators and postal service providers, the Postal Service Sector (hereinafter: PSS) within the Authority has integrated obligations and duties to report pursuant to Regulation No. 11 for periodical statistical data of operators who provide telecommunications and postal services' (Ref. No. Prot. 048/B/11, dated 13/09/2011) (hereinafter: Regulation), by preparing a questionnaire for periodical reporting of postal service statistical data, according to which the postal operators are required to periodically report to the Authority. Adresa: Str. Bedri Pejani No. 23, 10 000 Prishtinë; Republika e Kosovës Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 4 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS 2. Postal services, legal framework, activities conducted, objectives and challenges Postal services imply services provided by a postal service provider that is licensed-authorized by the competent state body (Authority-RAEPC). Postal services are performed by Postal Operators (hereinafter: PO), who upon request by users/consumers, which means services; receiving or collecting, processing, transport, distribution and delivery of postal shipments to the recipient's address or to the addressee through a fee-price (postal tax) for performing the postal service. 2.1. Legal and regulatory framework The postal service sector is regulated by Law No. 03/L-173 on Postal Services and other bylaws issued based on this law. In addition to the documents issued by the line ministry (MED), the Authority has issued a number of bylaws for the purpose of implementing and supplementing provisions of the law, with regulatory effect such as regulations, decisions. The documents issued to regulate the Postal Service Sector are: Legal
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