General Overview of Postal Services Market in the Republic of Kosovo [ 2 0 1 7 ]

GENERAL OVERVIEW OF POSTAL SERVICES MARKET IN THE REPUBLIC OF KOSOVO [ 2 0 1 7 ] Prishtina, July 2017 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS ____________________________________________________________________________________________________________________________________________________________ Content: INTRODUCTION ........................................................................................................................................... 3 1. General overview of postal services market in the Republic of Kosovo, ............................................... 5 2. Postal service trends in the Republic of Kosovo ......................................................................................................... 6 3. Registry of postal operators ................................................................................................................................................ 8 4. Volume of postal shipments and market share in the Republic of Kosovo ................................................... 10 5. Market share by volume and type of postal shipments and postal operators ............................................. 15 6. Volume of postal shipments CPE ‘Post of Kosovo JSC’ ........................................................................................... 17 6.1. Volume of simple shipments ............................................................................................................................................. 19 6.2. Volume of registered shipments ..................................................................................................................................... 22 6.3. Volume of parcel posts ........................................................................................................................................................ 25 7. Volume of postal shipments - Private Operators ..................................................................................................... 27 8. Data on revenues in the postal sector ........................................................................................................................... 31 9. Data on quality and standards of universal postal service delivery................................................................. 34 9.1. Testing the quality of performance of universal postal services delivery by CPE 'Post of Kosovo JSC' ............................................................................................................................................................................................... 36 9.2. Analysis on tariff comparison for simple and 'R' domestic shipments, 'PK JSC' and Operators from the countries of the region ................................................................................................................................................. 40 10. Data on postal sector human resources ....................................................................................................................... 42 11. Data on the postal infrastructure –network ............................................................................................................... 43 12. Complaints of users – costumers .................................................................................................................................... 45 Address: Str. Bedri Pejani No. 23, 10 000 Prishtina; Republic of Kosovo Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 2 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS ____________________________________________________________________________________________________________________________________________________________ INTRODUCTION The Regulatory Authority of Electronic and Postal Communications (RAEPC) is an independent regulatory authority in the area of electronic and postal communication services, which functions based on the Law No. 04/L-109 on Electronic Communications and is given additional responsibilities and competences in the area of postal services, by the Law No. 03/L-173 on Postal Services. In the capacity of the National Regulatory Authority (NRA) responsible in the area of electronic and postal communications, in addition to duties and authorizations provided by the Law No. 04/L109 on Electronic Communications (hereinafter: Law on EC), to the Regulatory Authority of Electronic and Postal Communications (hereinafter: Authority) were given additional competences and responsibilities in the area of postal services as well as with the provisions of the Law No. 03/L-173 on Postal Services (hereinafter: Law). Authority, as a regulatory of postal services is responsible for the implementation of legal provisions – applicable laws and inter alia has the following competencies: Issues and revokes licenses of postal operators for providing universal postal services and other services; Approves fees for universal and reserved postal services, proposed by the public postal operator; Determines the degree of weight –limit, for the reserved postal services; Determines fees for issuing licenses and annual taxes for provision of postal services as well as deadlines for performing the payments; Proposes to the Ministry rules for provision and fulfilment of standards for performing postal services; Keeps the registry of issued licenses with the relevant data; Oversees the observance of conditions set by the license and in case of violation of the terms of the license takes the necessary measures vis-à-vis the postal operators; Oversees the use of postal service fees and proposes legal measures in cases when the mail operator imposes or uses tariffs contrary to the measures stipulated by this law; Address: Str. Bedri Pejani No. 23, 10 000 Prishtina; Republic of Kosovo Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 3 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS ____________________________________________________________________________________________________________________________________________________________ Monitors the developments related to postal sector and market of postal services and takes the necessary measures to ensure equality and transparency for competition in the market of postal services; Settles disputes between postal operators and costumers with postal operators; Provides costumers of postal services equal conditions; Collects necessary information regarding the postal service and publishes them if necessary. The Authority, through this document - report, presents key indicators of statistical data in the Postal Services Sector for 2017, in the Republic of Kosovo, as well as comparisons and changes from 2013. Document – report aims and intends to inform the stakeholders, namely licensed postal operators and potential operators who intend to enter the market of postal services to provide services to users-customers, namely to inform the public by providing a clear overview of the postal sector and services in the country. Document-report is prepared based on received-reported data and information for the period 1 January to 31 December 2017 by postal service operators for the attention of the authority, referring to postal activities and services and other data related to the provision and performance of postal and courier services. The Authority notifies and explains to all stakeholders in the postal service sector and to the public that based on its legal obligations and considering the secrecy and confidentiality of data, not all information, data and indicators reported by postal operators are involved and published in this document. In order to gather the necessary data by postal operators and postal service providers, the Postal Service Sector (hereinafter: PSS) within the Authority has integrated obligations and duties to report pursuant to Regulation No. 11 for periodical statistical data of operators who provide telecommunications and postal services' (Ref. No. Prot. 048/B/11, dated 13/09/2011) (hereinafter: Regulation), by preparing a questionnaire for periodical reporting of postal service statistical data, according to which the postal operators are required to periodically report to the Authority. Address: Str. Bedri Pejani No. 23, 10 000 Prishtina; Republic of Kosovo Tel: + 381 38 212-345; Fax: + 381 38 212 399; E-mail: [email protected]; web-site: www.arkep-rks.org, 4 REGULATORY AUTHORITY OF ELECTRONIC AND POSTAL COMMUNICATIONS ____________________________________________________________________________________________________________________________________________________________ 1. General overview of postal services market in the republic of Kosovo, The main data and information indicating the state of play of the postal sector, are presented by the main data and indicators which reflect the postal services market in the Republic of Kosovo, namely by the following indicators: volume - number of postal shipments received, processed, shipped - transported and delivered -distributed by postal operators during 2017, the comparison and change of market in relation to previous years, market sharing between postal operators, and comparison by percentage (%) of volume - number of postal shipments, type of shipments, etc. As foreseen in the ‘Regulation on periodical statistical data of operators who provide telecommunication and postal services’ (Ref. Regulation No. 11, Prot.

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