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Performance Service Plan Throughout This Performance Service Plan (“Plan”) the Words “We,” “Us” and “Our” Refers to AIG Warrantyguard, Inc

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Performance Service Plan Throughout This Performance Service Plan (“Plan”) the Words “We,” “Us” and “Our” Refers to AIG Warrantyguard, Inc 71417-PSP-English 10/17/07 11:02 AM Page 1 Performance Service Plan Throughout this Performance Service Plan (“Plan”) the words “we,” “us” and “our” refers to AIG WarrantyGuard, Inc. (“AIGWG”), the Obligor and Administrator of this Plan. AIGWG can be contact- ed at 300 South Riverside Plaza, Chicago, Il 60606-6613, (800)250-3819. In Florida, the com- pany obligated under the Plan is New Hampshire Insurance Company, whose address is 175 Water Street, 20th Floor, New York, New York 10038, tele- phone 1-800-250-3819. “Best Buy” refers to Best Buy Stores L.P. The words “you” and “your” refer to the purchaser of this Plan. This Plan and the sales receipt constitute the entire agreement between you and us. This Plan is not an insurance policy. This Plan is a legal contract. By purchasing it you understand that it is such a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. Service. To arrange nationwide factory authorized in-home service on major appliances, applicable air conditioners, computers, microwaves, and TVs, call 1-888-BESTBUY 24 hours a day, 7 days a week. We may include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. If you have purchased the CPU Premium Plan and the fault diagnosis indi- cates that the problem is related to a peripheral, such as keyboard or mouse, then a replacement product may be mailed to you for self installation. All other Plan repairs, including those on peripher- als (scanners, printers), will be performed on a carry-in basis and must be arranged through a Best Buy store or service center. Repairs or replace- ments will be performed at our discretion by a Best Buy service center or authorized third party service provider in some cases, you may be required to ship your product for repair at our cost. Some products may need to be removed from the home 71417-PSP-English 10/17/07 11:02 AM Page 2 to be repaired. You must provide a safe, non- threatening environment for our technicians to receive service. We are not responsible for per- sonal items left, stored or saved on or in the prod- uct to be repaired. Products, including those with- in the original manufacturer’s warranty period, may be replaced with a new or rebuilt comparable prod- uct that meets the manufacturer’s specifications of the original product, or we will issue you a gift card or voucher at our discretion. Replacement parts will be new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product at our discretion. In some situations, we may require you to secure your replacement product with a credit card number until we receive the defective product from you. If we do not receive your defective product your credit card may be charged the value of the replacement. Availability of Services: While we try to complete service as quickly as possible, we are not respon- sible for delays caused by factors beyond our con- trol, including but not limited to manufacturer’s delays, parts availability, shipping to a regional service facility or Acts of God. Coverage. The following coverages are provided under this Plan: 1) Manufacturer’s defects in materials and work- manship that are the result of normal usage; 2) Power surge protection from the date of pur- chase; 3) Pixel repair based upon the manufacturer’s guidelines on applicable products; 4) Dust, internal heat, internal humidity/condensa- tion, and wear & tear due to normal usage. • Coverage under this Plan expires one (1), two (2), three (3), four (4) or five (5) years from the orig- 71417-PSP-English 10/17/07 11:02 AM Page 3 inal product purchase date as stated on your pur- chase receipt. • Accidental Damage From Handling (ADH) Coverage for damage that is the result of an unex- pected and unintentional external event, such as drops and spills, that arise from your normal daily usage of the product. Once your product has been replaced under the terms and conditions of the ADH Coverage, this Plan has been fulfilled in its entirety. • ADH Coverage expires one (1), two (2), three (3), or four (4) year from the original product purchase date as stated on your purchase receipt. • All coverages under the Plan commence on the original product purchase date and will expire on the date notated on your purchase receipt. • This Plan is inclusive of the manufacturer’s war- ranty; it does not replace the manufacturer’s war- ranty, but provides certain additional benefits dur- ing the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, this Plan con- tinues to provide the manufacturer’s benefits as well as certain additional benefits listed within these terms and conditions. • International coverage is available on a limited basis. For details call 1-888-BESTBUY. • If you are paying for this Plan on a monthly basis, your payments must be current to receive the serv- ices of this Plan. Manufacturer’s Responsibilities: Parts and serv- ices covered during the manufacturer’s warranty period are the responsibility of the manufacturer and not covered under this Plan. Preventive Maintenance: This Plan includes cleanings and/or alignments limited to the following products: fax machines/multifunction, CD players, projection TVs, DVD players, VCRs, camcorders, and TV/VCR/DVD combinations. These mainte- 71417-PSP-English 10/17/07 11:02 AM Page 4 nance checks are recommended, but not limited to, once a year. All preventative maintenance checks will be performed on a carry-in basis, except for larger products that will be performed as in home service, ask your service associate for details. Product Specific Benefits in addition to the cov- erages listed in the Coverage Section: Cellular Phones Personal Digital Assistants (PDAs): • One (1) battery repair or replacement during the term of your Plan. You may be required to return your defective battery to us. • Repair or replacement for chargers or cradles that were included with your product at the time of purchase. Appliances: • Conventional washers: Three (3) or five (5) years of protection beyond the manufacturer’s warranty for the transmission or drive motor for front-loading washers (parts only). • Refrigerators and freezers: Three (3) or five (5) years of protection beyond the manufacturer’s war- ranty are provided for the compressor (parts only). In addition, up to a $200 food spoilage allowance per qualified service repair. You are required to submit an itemized food list for each food spoilage claim. • Air conditioners: Sealed system coverage and two (2) or four (4) additional years protection for the compressor (parts only). • This Plan includes removal and reinstallation of your major appliance in the same location for serv- ice purposes if originally installed by a Best Buy Installation Technician, Best Buy Authorized Service or Best Buy Authorized Installation 71417-PSP-English 10/17/07 11:02 AM Page 5 provider. PC/HO Products: • One (1) battery repair/replacement for notebook computers, MP3 players, and iPod®’s when the original battery is determined to be defective by us. You may be required to return your defective bat- tery. If the original battery is replaced with a new or rebuilt battery, the battery coverage portion of this Plan is fulfilled for the duration of the Plan. • One (1) bulb replacement on desktop projectors during the term of the plan. Home & Car Audio Products: • Cassette Decks and CD Players: Complete head coverage for cassette decks and complete laser coverage for CD players and home recordable CD players included in covered home or car stereo systems. • Home speakers: Five (5) additional years of pro- tection beyond the original manufacturer’s warran- ty (parts and labor). • Blown speaker components not due to intention- al abuse or misuse are covered on home and car stereo speakers purchased with this Plan. (Intentional abuse or misuse will be determined at our discretion.) • This Plan includes removal and reinstallation of your car audio product in the same vehicle for serv- ice purposes if originally installed by a Best Buy Installation Technician. Video & Photo Products: • DLP, Projection LCD TVs and Home Theater Projectors: One (1) bulb replacement during the term of the Plan. This benefit does not apply towards the No Lemon Policy. 71417-PSP-English 10/17/07 11:02 AM Page 6 • VCRs, Camcorders and DVD Players: Complete head coverage for VCRs, camcorders and com- plete laser coverage for DVD players included in covered home systems. • This Plan provides original battery repair/replace- ment for camcorders and digital cameras; this cov- erage is limited to one (1) battery repair/replace- ment during the duration of the Plan. If the original battery is replaced with a new or rebuilt battery, the battery coverage portion of this Plan is fulfilled for the duration of the Plan. You may be required to return your defective battery. • This Plan includes removal and reinstallation of your installed video product in the same area of original install for service purposes if originally installed by a Best Buy Installation Technician, Best Buy Authorized Service or Best Buy Authorized Installation provider. Remote Controls: • Coverage is provided on a carry-in basis for remote controls included in the original packaging of the product. Purchaser Records: You must have this Plan and all original receipts to receive any product replace- ments, exchanges, gift cards, or voucher credits. No Lemon Policy: After three (3) service repairs have been completed on an individual product and that individual product requires a fourth (4th) repair, as determined by us, we will replace it with a prod- uct of comparable performance of like kind and quality not to exceed the original purchase price.
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