PACKAGING GUIDELINES 00 Index

INDEX 00. Introduction 01. Definitions 02. Product Packaging- what is bad packaging? 03. Types of Packaging a. Internal b. External c. Closure and safety 04. Do’s and Don’t 05. Guidelines by Item category 06. Examples on packaging process 07. Summary of packaging Guidelines 00 Introduction

INTRODUCTION MENTION OF PACKAGING GUIDELINES IN THE CONTRACT Please keep in mind that as mentioned in the Jumia contract, we will conduct tests and audits of the packaging practices of each order and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.

If your packages are not following the guidelines, the items can be repackaged by Jumia, but you will be invoiced, or the package will be returned to you.

If the orders you send to Jumia are not following the packaging guidelines more than 2 (two) times in one month, you might be charged a penalty.

00 01 Definitions

DEFINITIONS CONTAINER It is the material that contains a product and is an integral part thereof. It does not necessarily protect the product, but serves to distinguish it from other articles. It is a marketing tool to attract buyers, so aesthetics is an essential part of the package. To be more specific, the container is any box or own envelope to contain any material or article. It is also known as "Primary Packaging".

PACKING It is any material which contains or protects an article with or without container. It is also known as "Secondary Packaging".

PACKAGING Are all materials, methods and procedures that serve to condition, present, handle, store, preserved vary and transporting goods. The packing in short term is the box or wrap that protect Goods for transport and storage. It is also known as "Tertiary Packaging or Repackaging". It serves to transport goods from one place to another without problems.

PRODUCT SIZE For the purposes of our value added services and in line with the size and weight of most products in each category, the split between Small, Medium and Large will be this one.

01 Product 02 Packaging

PRODUCT PACKAGING

Answer the question: Does the product have packaging? If the answer is "yes", it is recommended to do these quick tests to check the situations in which the product is prone to damage

TYPES OF BAD PACKAGING

TYP E DESCRIP TION EXAMPLE

IMPAC T These are the blows that come on the packaging along the delivery either between products or due to mishandling by staff.

FLATTEN ING It occurs when a product is subject to more weight than it can endure. It can be due to a bad stowage or piling other heaving objects on the packaging.

HUMIDIT Y It is when the product is soaked with water or other liquid or fungi, and weakens the impact/crushing resistance.

IMPROPER PACKING It happens when staples, shafts, etc. damage the box rather than help protect it.

02 Types of packaging 03 material

TYPES OF PACKAGING MATERIAL 3A. INTERNAL PACKAGING

TYPE DESCRIPT ION EXAMPLE

CARDB OARD FLUTE Internal structure flute or channels provide resistance to avoid crushing and provides cushioning during handling and stowage. Corrugated sided flute is mainly used as interior packaging to separate and protect individual products. It is extremely flexible and can be shaped around the product to protect them from damage. It should be self-attached to the product, leaving the flat side visible outside.

PLASTIC BUBBLE Excellent for irregular forms due to its versatility.. It is very light, shock resistant, and recommended for very fragile products. Bubbles must be attached to the product, leaving the smooth side outside.

POLYFO AM It is very similar to plastic bubble with same characteristics but having less resistance to sharp objects

PAPER CRAFT Serves to cover irregular surfaces, or thinly cover an area to avoid tears, and to hide valuable things from being visible thus decreasing the possibility of theft. It is recommended to wrap products with higher value , only if they are upto medium size and have a good container - an example is laptops.

03 Types of packaging 03 material

PAPER FILLER Suitable for stuffing within boxes. Paper is pressed between products, thus immobilizing the products . It is one of the most ecological and economic fillings. It is useful against impact and crushing damages.

CRUSHED Serves as stuffing within boxes, priovdes cushioning and STYROFOAM / immobilizes the products. It is more annoying for the customer to PEANUT unpack this type of filler as the main problem is that upon impact peanuts tend to move. It is useful against crushing damages.

HONEYCOMB It is a card with low weight, without loss of consistency, a uniform strength throughout the surface, an appearance more robust, and better design to achieve thick surface. It absorbs shocks more efficiently, thus providing great protection.

AIR CUSHION Air cushion packaging is a dual material solution of a corrugated box and plastic film bag that is filled with air

Benefits • Eliminates product damage in transit • Flexibility to pack different products in the same pack • Minimises shipping costs and carbon emissions as it is lightweight • Eliminates the need for additional fitments or loose fillings • Environmental friendly - corrugated box is made from a renewable resource • Easy to recycle – simply remove the film and send corrugated box for recycling"

04 Types of packaging 03 material

3B. EXTERNAL PACKAGING

CARTONS The structure prevents impact on the product, and protects against crushing. The cartons can bundle two or more products and also protect fragile containers. The boxes have two types - Paperboard is used for light products (less than 7 kg.) and corrugated for heavy products (less than 13 kg.)

SHRINK WRAP "Is a plastic with high strength, elongation and adhesion which serves to hold in place packing material and put pressure on it. Though it does not protect against impact, but is very useful for maintaining two objects together and avoid wetting the product. The shrink wrap should be stretched by exerting pressure to fulfil its role."

BUBBLE FILLED It has barrier of air bubbles that makes it resistant to punctures, FLIERS thus protecting delicate but ultralight items during shipments. This material may be used instead of the Jumia Flier, although it is more expensive. But it is recommended to preferably use it only as internal packing for lack of resistance to moisture.

JUMIA FLIERS Protect products from moisture, but low resistance from crushing and impact.

05 Product 03 Packaging

3C.CLOSURE AND SAFETY

SCOTCH TAPE It is generally used for closing cartons. It easily loses its stickiness when it comes in contact with sunlight, moisture. Thus it can be easily taken off and replaced without keeping any mark.

GORILLA TAPE It has a component which, upon contact with water, produces a reaction that becomes a powerful adhesive to close cardboard boxes. The gummed paper is made from craft paper and glue plant has the advantage of being biodegradable and fully recyclable. Besides, after application, it becomes inviolable as the part must be broken. It also increases the strength of the box.

FRAGILE STICKERS They are ideal for closed cardboard packages requiring special treatment such as fragile glass material.

HEAVY ITEM They are used to indicate the handling requirement of the item so STICKERS that it should be lifted properly.

06 04 Do’s & Don’t

PACKAGING DON’T PACKAGING DO’S FOR SPECIAL ITEMS CUTLERY AND SHARP OBJECTS • Use a retail package that is in thick box (>600um) BATTERIES: • Use thick cardboard around sharp sides DO’S • Only dry batteries (for example AA or AAA batteries) in good condition and in original • Place into a larger outer package with multiple layers of strong tape sealed retail packaging • Batteries from electronic goods (laptops, camera, phones…) must not be removed from & DON’T the item that they are contained in BICYCLES: PACKAGING DO’S • Disassemble wheels and pedals

DO use cushioning materials to DO make sure you face your goods • Use bubble wrap to protect pedals stabilize the contents; each item the right way; some fragile materials • Secure wheels with thick bubble wrap (>55um); place cardboard between should be surrounded by at least need to be kept upright 5cm of cushioning them to reduce friction damage • Use thick bubble wrap (>55um) to pack the bicycle frame DO pack small and fragile items in DO make sure fragile stickers are bubble envelopes and protect them sticked in all faces of a box • Place all components in a strong cardboard box with soft cushioning material around • Use internal packaging or polystyrene foam so the bicycle does not move each item during handling and transport

DO use cardboard dividers when DO protect the edges and corners sending flat, fragile material or glass with cardboard edge protectors for BOOKS bottles large and heavy bulky items • Wrap heavy / hardback books in multiple layers of bubble wrap and seal with sellotape • Stack the books in a cardboard box which has no spaces and allows no movement of DO remove all labels and stickers DO indicate about an item that can the books when reusing a box and ensure the be loaded only on one side with an DO’S AND DONT’S FOR LARGE ITEMS • Make sure the books do not move using appropriate cushioning material: thick box is not worn out arrow especially in heavy, bulky • Protect the edges and corners with cardboard edge protectors items cardboard can do • Use strapping, as a way to seal and secure your box, else use strong tape DO make packages easy to open DO use Forklift/Pallet Jack to lift • Always indicate it when an item can be loaded only on one side with an arrow CERAMIC ITEMS: and reuse to ensure protection for heavy, bulky items. Note that items returned items should be placed on a pallet before • DO NOT use strapping if you have not covered your boxes with edge protector: use • Wrap each individual item in at least two layers of thick bubble wrap (>55um) the lift. wrapping and strong tape + always handle package on a pallet. • If you have multiple items, place each wrapped item into an individual cardboard • DO NOT handle packages manually unless absolutely necessary (use pallets) container especially when loading/offloading: load trucks using a forklift / through a slope / from • Wrap smaller boxed items again with bubble wrap and seal with sellotape dock/ if appropriately designed • Place into a larger, strong outer cardboard box filled with appropriate dunnage (Air • DO NOT handle packages too many times: every handling is an additional risk of cushion or polysterene chips) to eliminate movements damage. Redesign your processes to minimize handling • Close the outer container with multiple layers of strong tape • Place ‘Fragile’ labels on all sides of the outer box 07 04 Do’s & Don’t

PACKAGING DON’T PACKAGING DO’S FOR SPECIAL ITEMS CUTLERY AND SHARP OBJECTS • Use a retail package that is in thick box (>600um) DO NOT consider "Fragile" and DO NOT allow fragile items inside a BATTERIES: "Handle with care" labels as a package to touch each other, • Use thick cardboard around sharp sides • Only dry batteries (for example AA or AAA batteries) in good condition and in original DO’S substitute for careful packaging individually wrap each item • Place into a larger outer package with multiple layers of strong tape separately in bubble wrap sealed retail packaging • Batteries from electronic goods (laptops, camera, phones…) must not be removed from DO NOT use bags made of fabric or DO NOT overload a box with more & DON’T cloth weight than it can handle the item that they are contained in BICYCLES: • Disassemble wheels and pedals PACKAGING DO’S DO NOT send dangerous or DO NOT handle packages manually prohibited goods as you may be unless absolutely necessary: use • Use bubble wrap to protect pedals liable to prosecution pallets especially for loading/ offloading, load trucks using a • Secure wheels with thick bubble wrap (>55um); place cardboard between forklift / through a slope / from dock them to reduce friction damage DO NOT use substandard or DO NOT handle packages too damaged cartons many times: every handling is an • Use thick bubble wrap (>55um) to pack the bicycle frame additional risk of damage. Redesign • Place all components in a strong cardboard box your processes to minimize handling • Use internal packaging or polystyrene foam so the bicycle does not move DO NOT allow contents to move during handling and transport within the packed box or flier BOOKS • Wrap heavy / hardback books in multiple layers of bubble wrap and seal with sellotape • Stack the books in a cardboard box which has no spaces and allows no movement of DO’S AND DONT’S FOR LARGE ITEMS the books • Make sure the books do not move using appropriate cushioning material: thick • Protect the edges and corners with cardboard edge protectors cardboard can do • Use strapping, as a way to seal and secure your box, else use strong tape • Always indicate it when an item can be loaded only on one side with an arrow CERAMIC ITEMS: • DO NOT use strapping if you have not covered your boxes with edge protector: use • Wrap each individual item in at least two layers of thick bubble wrap (>55um) wrapping and strong tape + always handle package on a pallet. • If you have multiple items, place each wrapped item into an individual cardboard • DO NOT handle packages manually unless absolutely necessary (use pallets) container especially when loading/offloading: load trucks using a forklift / through a slope / from • Wrap smaller boxed items again with bubble wrap and seal with sellotape dock/ if appropriately designed • Place into a larger, strong outer cardboard box filled with appropriate dunnage (Air • DO NOT handle packages too many times: every handling is an additional risk of cushion or polysterene chips) to eliminate movements damage. Redesign your processes to minimize handling • Close the outer container with multiple layers of strong tape • Place ‘Fragile’ labels on all sides of the outer box 08 04 Do’s & Don’t

PACKAGING DON’T PACKAGING DO’S FOR SPECIAL ITEMS CUTLERY AND SHARP OBJECTS • Use a retail package that is in thick box (>600um) BATTERIES: • Use thick cardboard around sharp sides DO’S • Only dry batteries (for example AA or AAA batteries) in good condition and in original • Place into a larger outer package with multiple layers of strong tape sealed retail packaging • Batteries from electronic goods (laptops, camera, phones…) must not be removed from & DON’T the item that they are contained in BICYCLES: PACKAGING DO’S • Disassemble wheels and pedals • Use bubble wrap to protect pedals • Secure wheels with thick bubble wrap (>55um); place cardboard between them to reduce friction damage • Use thick bubble wrap (>55um) to pack the bicycle frame • Place all components in a strong cardboard box • Use internal packaging or polystyrene foam so the bicycle does not move during handling and transport

BOOKS • Wrap heavy / hardback books in multiple layers of bubble wrap and seal with sellotape • Stack the books in a cardboard box which has no spaces and allows no movement of DO’S AND DONT’S FOR LARGE ITEMS the books • Make sure the books do not move using appropriate cushioning material: thick • Protect the edges and corners with cardboard edge protectors cardboard can do • Use strapping, as a way to seal and secure your box, else use strong tape • Always indicate it when an item can be loaded only on one side with an arrow CERAMIC ITEMS: • DO NOT use strapping if you have not covered your boxes with edge protector: use • Wrap each individual item in at least two layers of thick bubble wrap (>55um) wrapping and strong tape + always handle package on a pallet. • If you have multiple items, place each wrapped item into an individual cardboard • DO NOT handle packages manually unless absolutely necessary (use pallets) container especially when loading/offloading: load trucks using a forklift / through a slope / from • Wrap smaller boxed items again with bubble wrap and seal with sellotape dock/ if appropriately designed • Place into a larger, strong outer cardboard box filled with appropriate dunnage (Air • DO NOT handle packages too many times: every handling is an additional risk of cushion or polysterene chips) to eliminate movements damage. Redesign your processes to minimize handling • Close the outer container with multiple layers of strong tape • Place ‘Fragile’ labels on all sides of the outer box 09 04 Do’s & Don’t

PACKAGING DON’T PACKAGING DO’S FOR SPECIAL ITEMS CUTLERY AND SHARP OBJECTS • Use a retail package that is in thick box (>600um) BATTERIES: • Use thick cardboard around sharp sides DO’S • Only dry batteries (for example AA or AAA batteries) in good condition and in original • Place into a larger outer package with multiple layers of strong tape sealed retail packaging • Batteries from electronic goods (laptops, camera, phones…) must not be removed from & DON’T the item that they are contained in BICYCLES: PACKAGING DO’S • Disassemble wheels and pedals • Use bubble wrap to protect pedals • Secure wheels with thick bubble wrap (>55um); place cardboard between them to reduce friction damage • Use thick bubble wrap (>55um) to pack the bicycle frame • Place all components in a strong cardboard box • Use internal packaging or polystyrene foam so the bicycle does not move during handling and transport

BOOKS • Wrap heavy / hardback books in multiple layers of bubble wrap and seal with sellotape • Stack the books in a cardboard box which has no spaces and allows no movement of DO’S AND DONT’S FOR LARGE ITEMS the books • Make sure the books do not move using appropriate cushioning material: thick • Protect the edges and corners with cardboard edge protectors cardboard can do • Use strapping, as a way to seal and secure your box, else use strong tape • Always indicate it when an item can be loaded only on one side with an arrow CERAMIC ITEMS: • DO NOT use strapping if you have not covered your boxes with edge protector: use • Wrap each individual item in at least two layers of thick bubble wrap (>55um) wrapping and strong tape + always handle package on a pallet. • If you have multiple items, place each wrapped item into an individual cardboard • DO NOT handle packages manually unless absolutely necessary (use pallets) container especially when loading/offloading: load trucks using a forklift / through a slope / from • Wrap smaller boxed items again with bubble wrap and seal with sellotape dock/ if appropriately designed • Place into a larger, strong outer cardboard box filled with appropriate dunnage (Air • DO NOT handle packages too many times: every handling is an additional risk of cushion or polysterene chips) to eliminate movements damage. Redesign your processes to minimize handling • Close the outer container with multiple layers of strong tape • Place ‘Fragile’ labels on all sides of the outer box 10 Guidelines by 05 Item Category

GUIDELINES BY ITEM CATEGORY

Required packaging, by category (1 of 3)

CATEGORY AS IN TYPE OF PACKAGING GUIDELINES DOCUMENT BI CATEGORY MATERIAL

Clothes & Apparel Men's clothing, Women's Flier clothing,

Underwear Swimsuits, underwears Flier

Fashion Accessories Women's accessories, Flier with Bubble wrap Men's accessories, Watches, Sunglasses

Footwear Men's shoes, Women's Flier with Bubble wrap OR shoes Flier over Manufacturer box OR Jumia carton with fillers(Air cushion, Paper, Styrofoam)

Wallets & Purses Women's Flier with Bubble wrap accessories >Bags Formal bag, hand bags, clutches, sling bags

Bags Women's Flier with Bubble wrap accessories >Bags Formal bag, hand bags, clutches, sling bags

Jewellery Women's accessories Flier with Bubble wrap >Jewellery 11 Guidelines by 05 Item Category

Required packaging, by category (2 of 3)

CATEGORY AS IN TYPE OF PACKAGING GUIDELINES DOCUMENT BI CATEGORY MATERIAL

Jewellery+Other items Women's accessories Jumia Carton with bubble wrap >Jewellery & Air fillers

Fragrances Beauty & Perfumes >Men Jumia Carton with bubble wrap and & Women's perfumes fillers(Air cushion, Paper, Styrofoam)

Books Books & Stationery Flier >Books

Stationery Books & Stationery Jumia Carton with fillers(Air cushion, >Stationery Paper, Styrofoam)

Baby Kids and Baby >Baby Jumia Carton with fillers(Air cushion, Baby care & safety Paper, Styrofoam) OR Baby feeding Manufacturer carton with Shrink wrap Baby toddler toys Sleeping & Nursery Strollers

Toys & games Kids & Baby >Baby Jumia Carton with fillers(Air cushion, Car & remote control toys Paper, Styrofoam) Dolls, puzzles educative toys, crafts Sports games, outdoor toys, Kids laptops & tablets, Bricks, blocks & buildings, Action toy figures

Phones Phones >Phones & Flier with Bubble wrap accessories Landline phones

Computers, laptops, Computing >Laptops, Jumia Carton with fillers(Air cushion, tablets & components deskptops & Monitors, Paper, Styrofoam) Printers & Scanners Manufacturer package with shrink wrap External HD, Flash drives Adapters, Batteries, Chargers, Softwares

Grocer's shop Beverages, Tobacco, Food Jumia carton with fillers(Air cushion, Paper, Styrofoam) OR Manufacturer package with Shrink wrap 12 Guidelines by 05 Item Category

Required packaging, by category (3 of 3)

CATEGORY AS IN TYPE OF PACKAGING GUIDELINES DOCUMENT BI CATEGORY MATERIAL

Musical instruments TV, Audio & Video Manufacturer package with Bubble wrap >Musical instruments and Shrink wrap Guitars, Drums & Percussion Live & studio Pianos

Kitchen & dining Home >Kitchen & Dining Jumia Carton with (Air cushion, Paper, Kitchen tool & accessories Styrofoam) OR Kitchen storage (Check Manufacturer with Shrink Wrap the SKUs) Table linen & Accessories Table ware

Kitchen & dining Cookware Manufacturer package with Shrink Wrap Bakeware

Kitchen & dining Cooking knives Jumia Carton with bubble wrap and (Air cushion, Paper, Styrofoam)

Large appliances & Appliances >Washing Manufacturer package with Shrink Wrap electronics machines, Dryers Fridges & Freezers Wine & Bar Dishwasher Air conditioning, Heaters, Hot water systems

Small appliances & Appliances >Small Manufacturer package with Shrink Wrap electronics Appliances Or Mixers & Blenders Jumia Carton with fillers (Air cushion, Cookers & Toasters Paper, Styrofoam) Ironing & Laundry Vaccum cleaner Floorcare

Bedding & Bathroom Home >Bedding, Flier Bathroom Bedlinen, bedding accessories Pillow, Towel, mat & robe

Bedding & Bathroom Shower accessories Jumia Carton with bubble wrap and Bathroom storage fillers(Air cushion, Paper, Styrofoam) 13 Guidelines by 05 Item Category

Required packaging, by category (3 of 4)

CATEGORY AS IN TYPE OF PACKAGING GUIDELINES DOCUMENT BI CATEGORY MATERIAL

Decor Home >Home Decor Manufacturer package with Bubble wrap Decorative pillow Or Shrink wrap Wall art, Curtains, blinds & shades

Decor Mirror, wall art, clock Jumia Carton with bubble wrap and fillers(Air cushion, Paper, Styrofoam)

Lighting Home >Lighting Jumia Carton with bubble wrap and Decorative ceiling light fillers(Air cushion, Paper, Styrofoam) lamp, lampshade, bathroom light, bulbs

Furniture Home >Furniture Jumia Carton with fillers(Air cushion, Bedroom & Living room Paper, Styrofoam) furniture Manufacturer package with Shrink wrap Kitchen & dining furniture Office furniture & Game room furniture

Home fixture Home >Home fixture Jumia Carton with fillers(Air cushion, Door hardware Paper, Styrofoam) OR Safety & Security Manufacturer package with Shrink wrap Toilet & Toilet fixtures Electrical fixtures Laundry fixtures

Pets Home >Pets Flier OR Jumia Carton with fillers(Air Pet food, Pet accessories cushion, Paper, Styrofoam) & toys (Flier) Pet care

Games, consoles, Games & Console >Home Jumia Carton with fillers(Air cushion, CD,DVD & portable consoles Paper, Styrofoam) Playstations & Xbox Board & card games Gaming accessories

Sports equipment & Jumia Carton with fillers(Air cushion, accessories Paper, Styrofoam) OR Manufacturer with Shrink wrap 14 Guidelines by 05 Item Category

Required packaging, by category (3 of 5)

CATEGORY AS IN TYPE OF PACKAGING GUIDELINES DOCUMENT BI CATEGORY MATERIAL

Motor vehicle accessories Automotives & Motorcycle Jumia Carton with fillers(Air cushion, >Oils, fluids & spray Paper, Styrofoam) OR Car fresheners & Manufacturer package with Shrink wrap electronics Station equipment, Batteries for Car Car lights & accessories Car stickers Tyres & wheelers

N.B. These guidelines are applicable to most products in each category. However, exceptions can be encountered and in order to package items correctly you should always refer to the DO's and DONT's section and the examples below.

14 15 Examples on 06 packaging process

EXAMPLES ON PACKAGING PROCESS

HIGH VALUE/SMALL SIZE ITEMS

TYPE DESCRIPT ION EXAMPLE Take the product which is to be packed STEP 1

STEP 2 Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit

STEP 3 Seal the packaging carton with the help of scotch tape/Gorilla tape

STEP 4 Once carton is sealed with tape, use Jumia flier to keep the packed carton inside it. Don’t forget to scan the barcode of the flier for tracking the package during loss/theft cases.

16 Examples on 06 packaging process

FRAGILE ITEMS

TYPE DESCRIPT ION EXAMPLE Take the product which is to be STEP 1 packed

STEP 2 Bubble wrap the product

STEP 3 Take appropriate carton as per the product size. Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit

STEP 4 Seal the packaging carton with the help of scotch tape / gorilla tape

STEP 5 Don’t forget to apply the fragile sticker

17 Examples on 06 packaging process

MEDIUM SIZE ITEM

TYPE DESCRIPT ION EXAMPLE Take the product which is to be packed STEP 1

STEP 2 Take appropriate carton as per the product size. Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit

STEP 3 Seal the packaging carton with the help of scotch tape / gorilla tape

STEP 4 Use shrink wrap to cover the package inorder to protect the package from moisture

18 Examples on 06 packaging process

LARGE SIZE ITEM

TYPE DESCRIPT ION EXAMPLE Take the product which needed to be packed. Most of the large STEP 1 items like TV, Fridge comes with good packaging material

STEP 2 Use cardboard carton to wrap the item

STEP 3 Use shrink/Bubble wrap to protect the package in the transit

STEP 4 Don’t forget to stick Heavy item sticker

19 Summary of packaging 07 guidelines

SUMMARY OF PACKAGING GUIDELINES

20 Summary of packaging 07 guidelines

SUMMARY OF PACKAGING GUIDELINES

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