Making an impact Annual Review 2017 / Calendar 2018 Quarriers in 2017 - making an impact

Quarriers has always been Our staff truly embody our a forward-thinking organisation, organisational values, and we are and this approach is paramount as committed to investing in everyone health and social care become ever who works for Quarriers, ensuring more integrated. It has never been that they too feel supported to reach more important that we are ready their potential. We also recognise to deliver responsive services which the incredible work of the hundreds have a positive impact on the lives of volunteers who give their time of the people we support. for Quarriers, and we are very proud to have attained the Investors in During the past year, we have Volunteers Award for a third time. launched innovative new initiatives, including Maternal Mental Wellbeing, We have continued to surpass intandem Volunteer Mentoring and industry standards, with services mental health service Let’s Talk, including The William Quarrier as well as expanding and developing Scottish Epilepsy Centre, Quarriers existing services such as Coaching Family Support Service in Dumfries For Life and Enhanced Clinical Care, and Quarriers Glen Valley Service meaning more people can benefit in Quarriers Village scoring highly from our support. in inspections. Several of our services and departments have also Christopher, for Laura, for Westley, Our internal business systems have been shortlisted by industry awards and thousands more. We have undergone a transformation: we are in a range of categories. inspired confidence, helped using new technology and moving families to face challenges and Above all, we pride ourselves on towards a hub structure to improve provided hope for the future. efficiencies across the organisation. delivering person-centred services which are shaped by the needs and I have held the role of Quarriers views of the people we support, Chief Executive for three years, and throughout this report, you and the dedication and hard work will see evidence of the positive of our staff across the organisation impact our services make. Quarriers’ Alice Harper continue to astound me every day. support has been life-changing for Quarriers Chief Executive About us

2017 has been another busy year, and Directors (Board of Trustees) the social care landscape in Scotland has Tom Scholes Chairperson Awards continued to change and evolve. Quarriers Sheila Gillies Vice Chairperson ACES PA of the Year 2017 has remained strong by focusing on what Finalist: Lesley-Anne is most important: providing life-changing Linda Bailey Patrick - Quarriers services for the people we support. Executive Assistant Marjorie Calder Quarriers Board of Trustees is made up Patricia Cunningham Charity Times Awards 2017 of volunteers with a wide range of Finalist: Excellence in Internal skills and expertise. We work with the Graham Findlay Communications Alan Frizzell organisation to ensure we are providing Investors in People: Gold services that truly meet the needs of Trish Godman Investors in Volunteers the people we support. Throughout the Prof. Michael Greaves year, Trustees visit as many services Andrew Kubski Laing Buisson Awards 2017 as possible, and we are continually Finalist: Primary Care and inspired by the phenomenal dedication Donald McRae Diagnostics - The William Quarrier of Quarriers’ staff and volunteers. Nick Pascazio Scottish Epilepsy Centre We appreciate how vital your work is. George Peacock National Learning Disability Alliance Awards 2017 On behalf of the Board, I would like David Watt Finalist: Breaking Down Barriers - to take this opportunity to express Quarriers Inclusion Team how proud we are to be working Executive directors* together with you to help people Finalist: Sporting Chance - Quarriers Alice Harper Chief Executive reach their true potential. Family Support Service, Dumfries Officer Scottish Social Services Awards 2017 Andrew Williamson Service Director Finalist: Head Above the Parapet - and Deputy Chief Quarriers Inclusion Team Executive Finalist: Thought Leadership - Barry Ashcroft Director of IT Quarriers Technology Enabled Care Tom Scholes and Information Chair, Quarriers Board of Trustees Management Niall MacPherson Director of Finance Quarriers is a core participant in the and Corporate Scottish Child Abuse Inquiry. During the first phase of the Inquiry, Quarriers made Services a full and unequivocal apology to anyone who had suffered abuse at Quarriers. Our Secretary approach throughout the process has been full cooperation and transparency, and *These directors, although designated as directors, Christopher Harwood are not statutory directors. this will continue. The Sunshine Club

People we support and staff at The Sunshine Club.

Everyone who has experienced an The great thing about The Sunshine acquired brain injury has their own story about what happened to them, what life Club is we can all empathise with was like before, and how life has changed.

each other knowing pretty much Quarriers Renfrewshire Head Injury what each person is going through. Service provides practical and emotional support, from helping people to cope with John, supported by Quarriers day-to-day activities to budgeting and accessing resources in the community. The service also runs a weekly social January February group, The Sunshine Club, which helps M1 T 1 people we support to meet others in similar situations and know that someone T 2 F 2 else understands how they feel. W 3 S 3 In 2016, people supported by the service T 4 S 4 got together with SHIMS (Scottish Head F 5 M5 Injury Music Support) to create a musical S 6 T 6 telling these stories. They discussed ideas S 7 W 7 at The Sunshine Club, and the songs and script began to take shape. M 8 T 8 T 9 F 9 The result, Invisible, premiered in Largs W 10 S 10 in July 2017. Guido and John, who are supported by Quarriers, chose to share T 11 S 11 their own stories as part of the show, as F 12 M 12 well as performing with the band and S 13 T 13 playing instruments. And while all the stories are different, they have one thing S 14 W 14 in common: the support and hope that M 15 T 15 Quarriers Renfrewshire Head Injury T 16 F 16 Service has given them. Each story, while W 17 S 17 being very moving, is told with humour and positivity, and the show finishes on T 18 S 18 an inspirational note with the lyrics F 19 M 19 “I know that things are going to get S 20 T 20 better, then we can start all over again.” S 21 W 21 M 22 T 22 T 23 F 23 W 24 S 24 T 25 S 25 F 26 M 26 S 27 T 27 S 28 W 28 M 29

T 30 Guido W 31 Christopher’s story

Christopher is happy at home with his family.

Quarriers Enhanced Clinical Care Service is an inspiring example of how services can adapt and innovate to meet people’s Life without this service needs in a rapidly changing health and would be very hard. social care landscape. The service provides at-home care for The staff at Quarriers take children, young people and adults. Due excellent care of our son. to a range of complex health needs, they require ventilation support or support Christopher’s mum with nutrition, and would otherwise spend their lives in hospital as their survival is technology dependent. Providing this support at home makes March April bespoke clinically-based care available to families who may have previously been T1 S 1 unable to access services easily or who F 2 M 2 would have had to travel long distances. S 3 T 3 Christopher had been in the Royal S 4 W 4 Hospital for Children in since he M 5 T 5 was born, while his family lived in Fort T 6 F 6 William. His parents were spending most of their time apart, Mum in Glasgow with W 7 S 7 Christopher and Dad at home with T 8 S 8 Christopher’s two sisters. They were F9 M 9 exhausted, and each was missing out on seeing their children grow up. S 10 T 10 S 11 W 11 The support provided by Quarriers has M 12 T 12 been life-changing. Quarriers worked with both the local and Glasgow health T 13 F 13 boards to develop a plan for Christopher W 14 S 14 to move home, and staff underwent T 15 S 15 intensive training to ensure that he F 16 M 16 would receive the high standards of clinical care he needed. S 17 T 17 S 18 W 18 Over the course of three months, Christopher began a phased discharge via M 19 T 19 the family’s local hospital, spending three T 20 F 20 nights a week in hospital and four nights W 21 S 21 at home. Eventually, he was stable T 22 S 22 enough to return home full-time. F 23 M 23 Christopher’s health and wellbeing have S 24 T 24 improved significantly, and he reaches S 25 W 25 small milestones every day. This has also had a positive effect on his parents M 26 T 26 and sisters: having him at home means T 27 F 27 they can simply be a family again. W 28 S 28 T 29 S 29 F 30 M 30 S 31 Laura’s story

Laura received life-changing support at The William Quarrier Scottish Epilepsy Centre.

When 29-year-old Laura started to experience prolonged, unexplained seizures, she and her family were They have given terrified. Laura has complex health needs: she is on the autistic spectrum, and has me my life back. cerebral palsy and advanced osteoporosis to her spine and hips. She had been Laura diagnosed with epilepsy aged 11 months but she had experienced only very infrequent seizures. Diagnosing what was now happening to May June Laura was extremely difficult. She was rushed to hospital 15 times within the T1 F 1 space of 18 months, saw several different W 2 S 2 consultants, and was given 11 different T 3 S 3 types of medication during this time. Laura became very frightened and F 4 M 4 depressed, and her parents feared they S 5 T 5 were going to lose her. S 6 W 6 Life turned around for Laura’s family M 7 T 7 when a consultant referred her to The T 8 F 8 William Quarrier Scottish Epilepsy Centre W 9 S 9 in Glasgow. The centre provides specialist treatment for epilepsy, with world- T 10 S 10 leading technology which facilitates F 11 M 11 accurate diagnosis even for patients with S 12 T 12 complex medical needs. S 13 W 13 Laura spent four weeks in the centre, M 14 T 14 and although she was far from her family T 15 F 15 home in Durham, her mum was able to W 16 S 16 stay with her in an adjoining carer’s room, meaning that Laura had all the T 17 S 17 professional and personal support F 18 M 18 she needed. S 19 T 19 “I don’t know where we would be without S 20 W 20 the expertise of the staff at The William M 21 T 21 Quarrier Scottish Epilepsy Centre, and T 22 F 22 we know that we can go back for ongoing support should we need it,” says Laura’s W 23 S 23 mother Vanessa. “We become extremely T 24 S 24 overwhelmed and emotional thinking F 25 M 25 about what they have done for us, S 26 T 26 and for our beautiful, precious daughter Laura.” S 27 W 27 M 28 T 28 For more information, visit T 29 F 29 www.scottishepilepsycentre.org.uk. W 30 S 30 T 31 Coaching for Life

Life Coaches like Laura support young people to achieve their goals.

I think if I hadn’t have come to Coaching for Life I might still be sitting in the house. Now, I’ve got a better idea of what I want to do, I’ve got something to work on, and a focus. Having a job and a place of your own Garry might seem like simple goals, but for young people who have been in care, the path to achieving these can be difficult. Quarriers Coaching For Life Service, July August which has recently expanded in Glasgow, Edinburgh, and Renfrewshire, S1 W 1 provides intensive support to help young M 2 T 2 people set and achieve real, practical T 3 F 3 goals. Young people who have been in care often don’t have anyone to turn to W 4 S 4 for advice or guidance, and that’s where T 5 S 5 Life Coaches like Louise come in. F 6 M 6 “Reaching goals means different things S 7 T 7 for everyone, and we take it a step at S 8 W 8 a time,” says Louise. By exploring what M 9 T 9 really matters to the young people, Louise is able to recommend relevant T 10 F 10 training, education or employment W 11 S 11 opportunities. This can range from T 12 S 12 support to complete application forms F 13 M 13 to finding work experience placements. S 14 T 14 17-year-old Garry wanted to find a job S 15 W 15 he loved, something that allowed him M 16 T 16 to be creative. While talking with Louise, he mentioned that he liked the idea of T 17 F 17 working in a bakery. Louise arranged W 18 S 18 a trial shift, which Garry loved, and he T 19 S 19 is now taking part in an employability programme which will enable him to F 20 M 20 secure a work placement. S 21 T 21 S 22 W 22 Coaching For Life is there for young people for as long as they need support, M 23 T 23 so when Garry is ready to apply for jobs T 24 F 24 or go to interviews, Quarriers will be W 25 S 25 with him every step of the way. T 26 S 26 For more information, contact F 27 M 27 [email protected] S 28 T 28 S 29 W 29 M 30 T 30 T 31 F 31 Westley and Harry

Westley and Harry enjoy catching up over a coffee.

I like Harry, and we go to good places and have a great time together. When Harry decided he wanted to give Westley something back to his local community, he didn’t realise that he would also get something very special: a new friend. Having a volunteer befriender can make September October a huge difference for people we support. As friendships develop, volunteers can S1 M 1 support people to take part in activities S 2 T 2 they enjoy and try new experiences. M 3 W 3 This encouragement helps people we support to become more confident and T 4 T 4 has a huge positive impact on their W 5 F 5 wellbeing. T 6 S 6 It was by becoming a volunteer F 7 S 7 befriender that Harry met Westley. S 8 M 8 Westley is friendly, outgoing and loves S9 T 9 to chat. Harry and Westley began meeting up every two weeks and quickly became M 10 W 10 good friends, enjoying going for walks, T 11 T 11 lunch and coffee, and simply having W 12 F 12 a laugh together. Harry likes hearing T 13 S 13 about the history of Quarriers from Westley, while Westley enjoyed a trip F 14 S 14 to the fire station where Harry works. S 15 M 15 S 16 T 16 They have shared new experiences too: in July 2017, they spoke about the M 17 W 17 benefits of befriending in a live interview T 18 T 18 with Kaye Adams on BBC Radio Scotland. W 19 F 19 Harry emphasised how fulfilling volunteering can be and how much he T 20 S 20 enjoys spending time with Westley. F 21 S 21 S 22 M 22 “The best part of volunteering for me has been developing a friendship with S 23 T 23 Westley. The time we spend together just M 24 W 24 flies by,” he says. “I would recommend T 25 T 25 volunteering to anyone as a small amount W 26 F 26 of time out of your day can have such a big impact on someone else’s.” T 27 S 27 F 28 S 28 Visit www.quarriers.org.uk/ S 29 M 29 get-involved/volunteering for more information on volunteering. S 30 T 30 W 31 Choosing the right team

Young people taking part in interviewing candidates.

At the start I felt quite At Quarriers, we believe in finding the nervous but as the interviews right person for the right job, and who better to help us than the people went on I gained confidence we support? and enjoyed myself. In line with the Charter for Involvement, Quarriers Inclusive Recruitment Jimmy, supported by Quarriers programme means that every person we support can get involved in choosing the staff who support them. Involving people we support in this November December process is important as they can ask insightful questions and offer a different T1 S 1 perspective on what is needed from a F 2 S 2 particular role. They can choose to be S 3 M 3 involved at any stage, from discussing what qualities an ideal candidate would S 4 T 4 have to sitting on interview panels. M 5 W 5 T 6 T 6 This process has significant benefits for the people we support. It helps adults W 7 F 7 with a disability to develop confidence T 8 S 8 and speak out about what is important F 9 S 9 to them. It helps young people looking for employment to develop interview S 10 M 10 skills and think about what makes S 11 T 11 someone a good candidate. And it helps M 12 W 12 Quarriers to ensure that we recruit the T 13 T 13 best person for the job, someone who has our organisational values at heart W 14 F 14 and can provide life-changing support. T 15 S 15 F 16 S 16 For more information, contact S 17 M 17 [email protected] S 18 T 18 M 19 W 19 T 20 T 20 W 21 F 21 T 22 S 22 F 23 S 23 S 24 M 24 S 25 T 25 M 26 W 26 T 27 T 27 W 28 F 28

T 29 S 29 Jimmy sits on an interview F 30 S 30 panel with Quarriers staff. M 31 Your support

Here is just a snapshot of how our incredible supporters have made a difference during the past year. 97,208 direct debit gifts Quarriers £4,600 received during the year. raised at our annual golf day.

£7,200 raised at our 2016 £8,424 Festival of Choirs. raised by Eddie Hawthorn, Chief Executive of Arnold Clark, and his family who took part in the Kiltwalk.

£73,000 gifts given to 668 our Summer raised at our 23rd Noel Lunch, Appeal, giving 832 children organised by our dedicated Noel Lunch Committee. a summer day out to remember. 6,174 £15,500 £1,000 cash donations received raised at our third 1,982 donated by Prestwick during the year. Ladies Lunch. gifts received through our Rotary Club. 2016 Box of Hope appeal. Our supporters

With sincere thanks to these charitable trusts, grant-making bodies and foundations.

Andrew Paton’s Charitable Trust Glasgow Airport Flightpath Fund NHS Scotland The Ann Jane Green Trust Glebefoot Charitable Trust Noble Resolve Gospel TMA Bank of Scotland Foundation The Guy-Lockhart Charitable Trust Patrick Mulholland Trust BBC Children in Need Holywood Trust Peter Brough Bequest Fund Big Lottery Fund – Inverkip Society Peter Coats’ Charities Fund Investing in Communities Inspiring Scotland - Intandem The Robertson Trust Big Lottery Fund – Supporting 21st Century Life James T Howat Charitable Trust Scott Thomson CT Brand’s Trust The James Inglis Trust Scottish Government CYPFEIF CIS Grampian John Christie’s Trust Scottish Government SDS Innovation Comic Relief John Scott Trust Fund Scottish Government TEC Corporate Moves Kilburn (St Andrews) Charitable Trust Scottish Power Energy People Trust DC Leggat’s Charitable Trust Life Changes Trust SCVO Digital Challenge Fund The Donald Fund Lloyds TSB Foundation PDI Short Breaks Fund DWT Cargill Fund MA Black Trust Souter Charitable Trust Miss EC Hendry’s Charitable Trust MV Hillhouse Trust Spifox The Mainhouse Charitable Trust Falkirk Council Templeton Goodwill Trust The Martin Connell Charitable Trust The Faslane Trust Mr and Mrs William Donald’s Fletcher Bequest Trust MEB Charitable Trust Memorial Trust The GC Gibson Charitable Trust Murrayfield Injured Players Foundation Williamson Memorial Trust Gemmell Bequest Fund Nairn Charitable Trust Young-Holliday Charitable Trust Our finances

Financial review Summary statement of financial activities

There has been a marked improvement in financial performance Year ended Year ended across the majority of Quarriers services in 2016/17. This has 31 March 2017 31 March 2016 been achieved by focusing on building sustainable services £000s £000s which align with our mission and vision and are appropriately Income from: funded. This strategy has resulted in the closure of those Donations and legacies 1,855 2,089 services which have suffered funding cuts or a lack of financial Charitable activities 39,609 38,523 viability. As a consequence of this more robust approach to financial management, the Board was pleased to implement the Other trading activities 184 258 Scottish Living Wage of £8.25 per hour across all staffing groups. Investments 518 521 Our Fundraising team had another successful year, exceeding its Gain on sale of fixed assets 0 321 income target of £2.6m. This money supplements our existing Total income 42,166 41,712 services and provides funding for innovative models of support.

Statement of trustees Expenditure on: Raising donations and legacies 792 1,354 This is an extract from the Annual Report and Financial Charitable activities 39,454 39,668 Statements of Quarriers which was approved by the Board of Trustees on 28 August 2017. These summarised accounts Other trading activities 88 141 may not contain sufficient information to allow a full Investment management costs 335 414 understanding of the financial affairs of the charity. Total expenditure 40,669 41,577 For further information, the full audited Annual Report and Financial Statements can be obtained from the Director of Net income before investment Finance at the registered office of Quarriers or the Registrar gains/(losses) 1,497 135 of Companies. Net gains/(losses) on investments 899 (873) Extract from the Annual Report and Financial Statements of Quarriers Net income/(expenditure) 2,396 (738) for the year ended 31 March 2017.

Actuarial (losses)/gains on defined benefit pension scheme (4,594) 7,517 Net movement in funds (2,198) Tom Scholes David Watt 6,779 Chair, Quarriers Board of Trustees Quarriers Board of Trustees Summary balance sheet

Year ended Year ended 31 March 2017 31 March 2016 £000s £000s £000s £000s Assets and liabilities Where our money came from Fixed assets 18,665 18,669 Local authority fees 33,566 Investments 5,720 4,449 Grants and trusts 5,565 Net current assets 2,721 943 Donations 1,396 Creditors: over one year (835) (107) Legacies 459 Provisions 0 (130) Major fundraising events, courses 184 Pension deficit (11,022) (6,377) and venue hire Investment and other income 996 Total net assets 15,249 17,447 Total 42,166

Reserves General 17,711 15,213 Where did our money go? Pension (11,022) (6,377) Charitable activities: Designated 4,921 5,196 Adult disability 20,753 Restricted 3,639 3,415 Children and families 7,527 Epilepsy 6,332 Total Capital and Reserves 15,249 17,447 Young adults 4,842 39,454

Raising donations and legacies 792 Major fundraising events, courses and venue hire 88 Investment management 335 Total 40,669 Quarriers services are independently regulated by: Care Inspectorate Care Quality Commission Careers Scotland Health Improvement Scotland HMIE Mental Welfare Commission Ofsted Quality Scotland Scottish Qualifications Authority Scottish Social Services Council

Registered and Head Office: Quarriers, Quarriers Village, Bridge of Weir, PA11 3SX Tel: 01505 616000 Email: [email protected]

Quarriers is a registered Scottish charity No SC001960 and is a company limited by guarantee and registered in Scotland No 14361 VAT Registration No 263 5009 75.

Written and designed by Quarriers. Photography by Wes Kingston, Jeff Holmes, John McKenzie and Quarriers.

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