Making an impact Annual Review 2017 / Calendar 2018 Quarriers in 2017 - making an impact Quarriers has always been Our staff truly embody our a forward-thinking organisation, organisational values, and we are and this approach is paramount as committed to investing in everyone health and social care become ever who works for Quarriers, ensuring more integrated. It has never been that they too feel supported to reach more important that we are ready their potential. We also recognise to deliver responsive services which the incredible work of the hundreds have a positive impact on the lives of volunteers who give their time of the people we support. for Quarriers, and we are very proud to have attained the Investors in During the past year, we have Volunteers Award for a third time. launched innovative new initiatives, including Maternal Mental Wellbeing, We have continued to surpass intandem Volunteer Mentoring and industry standards, with services mental health service Let’s Talk, including The William Quarrier as well as expanding and developing Scottish Epilepsy Centre, Quarriers existing services such as Coaching Family Support Service in Dumfries For Life and Enhanced Clinical Care, and Quarriers Glen Valley Service meaning more people can benefit in Quarriers Village scoring highly from our support. in inspections. Several of our services and departments have also Christopher, for Laura, for Westley, Our internal business systems have been shortlisted by industry awards and thousands more. We have undergone a transformation: we are in a range of categories. inspired confidence, helped using new technology and moving families to face challenges and Above all, we pride ourselves on towards a hub structure to improve provided hope for the future. efficiencies across the organisation. delivering person-centred services which are shaped by the needs and I have held the role of Quarriers views of the people we support, Chief Executive for three years, and throughout this report, you and the dedication and hard work will see evidence of the positive of our staff across the organisation impact our services make. Quarriers’ Alice Harper continue to astound me every day. support has been life-changing for Quarriers Chief Executive About us 2017 has been another busy year, and Directors (Board of Trustees) the social care landscape in Scotland has Tom Scholes Chairperson Awards continued to change and evolve. Quarriers Sheila Gillies Vice Chairperson ACES PA of the Year 2017 has remained strong by focusing on what Finalist: Lesley-Anne is most important: providing life-changing Linda Bailey Patrick - Quarriers services for the people we support. Executive Assistant Marjorie Calder Quarriers Board of Trustees is made up Patricia Cunningham Charity Times Awards 2017 of volunteers with a wide range of Finalist: Excellence in Internal skills and expertise. We work with the Graham Findlay Communications Alan Frizzell organisation to ensure we are providing Investors in People: Gold services that truly meet the needs of Trish Godman Investors in Volunteers the people we support. Throughout the Prof. Michael Greaves year, Trustees visit as many services Andrew Kubski Laing Buisson Awards 2017 as possible, and we are continually Finalist: Primary Care and inspired by the phenomenal dedication Donald McRae Diagnostics - The William Quarrier of Quarriers’ staff and volunteers. Nick Pascazio Scottish Epilepsy Centre We appreciate how vital your work is. George Peacock National Learning Disability Alliance Awards 2017 On behalf of the Board, I would like David Watt Finalist: Breaking Down Barriers - to take this opportunity to express Quarriers Inclusion Team how proud we are to be working Executive directors* together with you to help people Finalist: Sporting Chance - Quarriers Alice Harper Chief Executive reach their true potential. Family Support Service, Dumfries Officer Scottish Social Services Awards 2017 Andrew Williamson Service Director Finalist: Head Above the Parapet - and Deputy Chief Quarriers Inclusion Team Executive Finalist: Thought Leadership - Barry Ashcroft Director of IT Quarriers Technology Enabled Care Tom Scholes and Information Chair, Quarriers Board of Trustees Management Niall MacPherson Director of Finance Quarriers is a core participant in the and Corporate Scottish Child Abuse Inquiry. During the first phase of the Inquiry, Quarriers made Services a full and unequivocal apology to anyone who had suffered abuse at Quarriers. Our Secretary approach throughout the process has been full cooperation and transparency, and *These directors, although designated as directors, Christopher Harwood are not statutory directors. this will continue. The Sunshine Club People we support and staff at The Sunshine Club. Everyone who has experienced an The great thing about The Sunshine acquired brain injury has their own story about what happened to them, what life Club is we can all empathise with was like before, and how life has changed. each other knowing pretty much Quarriers Renfrewshire Head Injury what each person is going through. Service provides practical and emotional support, from helping people to cope with John, supported by Quarriers day-to-day activities to budgeting and accessing resources in the community. The service also runs a weekly social January February group, The Sunshine Club, which helps M1 T 1 people we support to meet others in similar situations and know that someone T 2 F 2 else understands how they feel. W 3 S 3 In 2016, people supported by the service T 4 S 4 got together with SHIMS (Scottish Head F 5 M5 Injury Music Support) to create a musical S 6 T 6 telling these stories. They discussed ideas S 7 W 7 at The Sunshine Club, and the songs and script began to take shape. M 8 T 8 T 9 F 9 The result, Invisible, premiered in Largs W 10 S 10 in July 2017. Guido and John, who are supported by Quarriers, chose to share T 11 S 11 their own stories as part of the show, as F 12 M 12 well as performing with the band and S 13 T 13 playing instruments. And while all the stories are different, they have one thing S 14 W 14 in common: the support and hope that M 15 T 15 Quarriers Renfrewshire Head Injury T 16 F 16 Service has given them. Each story, while W 17 S 17 being very moving, is told with humour and positivity, and the show finishes on T 18 S 18 an inspirational note with the lyrics F 19 M 19 “I know that things are going to get S 20 T 20 better, then we can start all over again.” S 21 W 21 M 22 T 22 T 23 F 23 W 24 S 24 T 25 S 25 F 26 M 26 S 27 T 27 S 28 W 28 M 29 T 30 Guido W 31 Christopher’s story Christopher is happy at home with his family. Quarriers Enhanced Clinical Care Service is an inspiring example of how services can adapt and innovate to meet people’s Life without this service needs in a rapidly changing health and would be very hard. social care landscape. The service provides at-home care for The staff at Quarriers take children, young people and adults. Due excellent care of our son. to a range of complex health needs, they require ventilation support or support Christopher’s mum with nutrition, and would otherwise spend their lives in hospital as their survival is technology dependent. Providing this support at home makes March April bespoke clinically-based care available to families who may have previously been T1 S 1 unable to access services easily or who F 2 M 2 would have had to travel long distances. S 3 T 3 Christopher had been in the Royal S 4 W 4 Hospital for Children in Glasgow since he M 5 T 5 was born, while his family lived in Fort T 6 F 6 William. His parents were spending most of their time apart, Mum in Glasgow with W 7 S 7 Christopher and Dad at home with T 8 S 8 Christopher’s two sisters. They were F9 M 9 exhausted, and each was missing out on seeing their children grow up. S 10 T 10 S 11 W 11 The support provided by Quarriers has M 12 T 12 been life-changing. Quarriers worked with both the local and Glasgow health T 13 F 13 boards to develop a plan for Christopher W 14 S 14 to move home, and staff underwent T 15 S 15 intensive training to ensure that he F 16 M 16 would receive the high standards of clinical care he needed. S 17 T 17 S 18 W 18 Over the course of three months, Christopher began a phased discharge via M 19 T 19 the family’s local hospital, spending three T 20 F 20 nights a week in hospital and four nights W 21 S 21 at home. Eventually, he was stable T 22 S 22 enough to return home full-time. F 23 M 23 Christopher’s health and wellbeing have S 24 T 24 improved significantly, and he reaches S 25 W 25 small milestones every day. This has also had a positive effect on his parents M 26 T 26 and sisters: having him at home means T 27 F 27 they can simply be a family again. W 28 S 28 T 29 S 29 F 30 M 30 S 31 Laura’s story Laura received life-changing support at The William Quarrier Scottish Epilepsy Centre. When 29-year-old Laura started to experience prolonged, unexplained seizures, she and her family were They have given terrified. Laura has complex health needs: she is on the autistic spectrum, and has me my life back. cerebral palsy and advanced osteoporosis to her spine and hips.