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Scottish Grocers Federation 222/224 Queensferry Road A History: EH4 2BN 199 3– 2018 T: 0131 343 3300 E: [email protected] W: scottishshop.org.uk

By Lawrie Dewar MBE Edited by Karen Peattie Foreword by Pete Cheema 1981 Tom Hood President 1962-1963 1981 Jack Suttie President 1966-1967 1981 David Woodside President 1969-1970 1981 Archie Alexander Federation Secretary 1982 Roy McFarlane President 1963-1964 1982 Malcolm MacLeod President 1967-1968 1982 John Aitken President 1968-1969 1982 Bruce Aitkenhead President 1973-1974 1982 Roger Rogerson President 1974-1975 1982 Stan Clarke President 1978-1979 Our industry is worth Honorary 1983 May Christie SGF NEX £5.2 billion per annum Members of the 1983 Ian Adam President 1956-1957 “ 1983 James McGuire President 1972-1973 1983 James Renwick President 1977-1978 to the Scottish economy Scottish Grocers’ 1984 John Irving President 1976-1977 1984 Willie McPhail and directly employs Federation 1984 BenSavage 1984 Geoff Walker over 41,000 people 1986 Madge Alexander 1987 Sam Kilburn ” 1987 Archie McNicol McCurrach’s 1989 Michæl Kempton Federation Accountant 1993 Lionel Cashin Mars UK 1996 Andrew Nicol President 1987-1988 1996 Walter McCubbin SGF NEX 1997 John Paterson SGF NEX 1998 Sarah Jeffrey MD, PGMA 1999 Calum Duncan SGF NEX 1999 Lambert Munro SGF NEX 2001 Lawrie Dewar President 1975-1976/Fed Sec 2001 Ross Kerr Walkers Crisps 2006 Eddie Thompson President 1998-2000 2006 Scott Landsburgh President 1994-1996/Fed Sec 2008 Dougie Edgar President 2000-2002 2012 Jim Botterill President 2002-2004 2012 President 1996-1998 2017 Tom Wilson President, 1980/81 and 1986/87 2017 Ian McDonald JW Filshill 2017 Alan McCaffer PepsiCo 2017 Bep Dhaliwal Mars Chocolate 2017 Sandy Wilkie Retired Milkman Foreword

It is remarkable to think that the Scottish Technology, meanwhile, has been our Grocers’ Federation has reached such a friend and allows retailers to work in pivotal moment in its history. There has, partnership with wholesalers and suppliers of course, been momentous change in order to gain valuable insight into in our trade – much of it for the consumer shopping levels. It will play an greater good of the industry. Other increasingly important role in our sector developments, however, have been going forward. more challenging. We don’t know what the future holds for But here we are in 2018 – 100 years our sector but it is clear that our members after the SGF was established. Not need a trade association with clout – only are our members surviving, one that speaks for the industry with an they are thriving, often in difficult authoritative voice and can reach out to the circumstances depending on which way policymakers who are shaping our society. the political wind blows. Our sector has always been resilient – that’s one thing that Convenience stores are very much part hasn’t changed over the last 100 years. of that society. The SGF represents 5,286 retailers in town, cities, rural and island The economy, of course, plays its part. communities across the country, When times are tough consumers shop representing symbol groups, the Co-ops, differently and their priorities change. convenience multiples and those who The same can be said for our members – choose to use their local cash & carry. although the savvy independent retailer will always look for opportunities, even in Together, we are stronger. Our industry is a financial downturn. worth £5.2 billion per annum to the Scottish economy and directly employs over 41,000 Legislation too, even when it is well people. That makes us important – and intentioned, can grind us down and hold that’s why a strong SGF must be at the very us back. It can add to our members’ heart of our sector, advising, nurturing and burden, and prove costly and inefficient. communicating. That’s why one of the SGF’s most successful strategies in recent years has been to get Here’s to the next 100 years! closer to the politicians and decision- makers at a local, national and UK level. Pete Cheema, Chief Executive

1 A New Era

As a robust and very active This particular chapter starts in 1993. It was a pivotal point trade association the in our history and one which kick-started a period of change. It was, of course, our 75th anniversary and Scottish Grocers’ Federation during this landmark year we staged a number of (SGF) has witnessed special events – some already detailed in the late Archie considerable change and Alexander’s book covering our history from 1968 to 1993. progress over the years. But it was also around The SGF may, at times, this time that we moved have been overly rooted from being a very in tradition and there is traditional trade association to one nothing wrong with that viewed as much more because we remain progressive. extremely proud of our The role of a trade history. But what is association is to promote important is that the best practice among Federation has always its membership, help member companies moved with the times, become more embraced change and competitive, influence been open to new ideas – Lawrie Dewar MBE Government and and that is why we are still decision-makers, and act as a co-ordinated voice for a going strong in 2018. particular industry or business sector. In the case of the SGF, our role extends to the provision of products and services – many of them free of charge thanks to our relationships with suppliers and other service providers – and making our voice heard via the pages of the trade press and wider consumer/business press.

By Lawrie Dewar MBE

3 We hope you enjoy this step back in country but, in 1993, and with the support time as we remind you of some of of our suppliers, we decided to hold our the challenges we have faced, our conference at one of ’s most successes and – crucially – some of prestigious resorts, Turnberry. the people who have made a big It was our 75th anniversary year and that contribution to the independent largely drove our desire to go upmarket and sector in Scotland. Our industry revolves make our conference more memorable. 1aroun9d people and we h9ave certainly 3 But it also marked a significant turning point seen our fair share of many colourful – for the SGF. This would be a conference and often controversial – characters. that was more professional with an The last 25 years have been anything improved business programme and big- but dull! name speakers. It would send out the message that we were upping our game. Our suppliers bought into our vision and 1993 it was a major success.

IN 1993, we had an excellent double act Retailers on the Boston Study Tour included the then Vice-President Scott Landsburgh and President Bill Adye, steering the SGF with chief executive Lawrie A survey this year, to which a number pictured with their wives Jacqui and Tina Dewar and Bill Adye from Drummore, near of members contributed, showed that Study Tour: Boston Federation in recognition of that support, Stranrær – the most southerly village in two-thirds of independent stores had The SGF mantra has always been to look to the group spent time in Boston and Cape Scotland – as President. Bill and his wife, Tina, sales areas of between 1,000 –2,000sqft others for inspiration and our study tour in Cod visiting stores. Supplier Ocean Spray were outstanding figureheads for the SGF, with the average gross profit 18.1% and October that year – a special one to mark kindly hosted a tour of the famous attending industry events across the UK on our 75th anniversary – took us to Boston. Massachusetts cranberry bogs. But average net profit 3.2%. These results our behalf and always throwing themselves Again, this sent out the message that we delegates also enjoyed a busy social into the task in hand with typical enthusiasm. confirmed that many retailers were were a serious trade association with a programme which included shopping, golf, finding trading tough – the multiples All of these events – at that time and now – professional approach to helping our a whale-watching boat trip and drinks in provide opportunities for members to meet were on the march and their big, shiny, members grow their businesses and the Bell & Finch pub, made famous by the up in a social environment but, crucially, out-of-town stores were taking become more profitable by learning from TV programme Cheers . others and taking onboard best practice also talk about business. Today we call it business away from town centres and Membership from other retailers. networking and while we still hold our local stores. So it was more important With the SGF experiencing a higher profile traditional golf and other social events, our than ever that we forged stronger Supported by Lionel Cashin, the larger- and working hard to provide members with most important event of the year is, without relationships with suppliers. than-life UK trade relations manager at Mars the services and events they told us they doubt, our Annual Conference. Over the who was a long-time supporter of the SGF wanted, it became easier to attract new years the SGF had used venues around the and is an honorary member of the blood and two exceptional new members –

4 5 bringing with them new ideas and executive, and Dr John Beaumont, examples of best practice that the wider IGD chief executive, gave the main membership could learn from. As SGF contributions. (The SGF office had provided members are only too well aware, no two secretarial back-up to the IGD in Scotland retailers are the same and the Federation – for a number of years.) and wider independent retail sector – is the richer for it. Guide to Retailing With legislation changing in many IFGA different areas to the extent that it was This year there was strong representation overwhelming some retailers the SGF from Scottish retailers at the IFGA decided to produce a Guide to Retailing Conference at Weybridge in Surrey where which would be available to each member the SGF was represented by Bill Adye, to keep in their office and refer to should Jim McGuire, Eddie Thompson, Scott they require information on a whole range Landsburgh and Lawrie Dewar. The of subjects ranging from shop practice and Federation, keen to be involved in legal requirements to accounting matters or international affairs and, in particular, with staff matters. This project was overseen by Europe, always attended these events in Dougie Edgar, chairman of Scottish Grocery order to learn about the challenges facing Trade Management Services Ltd, and was George Penny Jr shows Lindsay Hutter of NACS – the US trade association for convenience stores – round his store retailers in other countries. well received by members as an invaluable in Crieff business tool. We also held at workshop among many others – were Penny’s of Crieff in Perthshire Wages Councils entitled Strategies of the 90s at Heriot-Watt and the -based Peckham’s chain. It was in 1993 that Wages Councils were University in Edinburgh, chaired by retail abolished and, as they had proved to industry expert Graham Meare. Penny’s, run by father-and-son team George Snr and be a stabilising influence on wage rates George Jnr, had recently won the UK Independent throughout the UK, the SGF’s National A Successful Year Grocer of the Year award and had also built their own Executive agreed to provide an advisory This was a hugely successful year for the shopping centre in Crieff. Not only did this create an service to be available from early in 1994 SGF with an unprecedented number of outstanding store for local people, it revitalised the town when Wages Council rates are normally events, initiatives and successes, and and the local economy. This entrepreneurial approach published. increased collaboration with our English, was to be commended and would inspire other SGF Irish and European counterparts. Our final members in the coming years. IGD big event was the 75th Anniversary Dinner Both of these businesses were excellent examples of The Institute of Grocery Distribution (IGD) in the Hospitality Inn, Glasgow – yet independent retailers with ambitious and progressive held a seminar in Glasgow at which the another highlight of a busy and important policies on developing niche and different markets, late Sir Alistair Grant, then Safeway chief year for us.

6 7 tricky landings – this was a successful, Maternity rights for staff came into place in October 1994 1994 enjoyable and useful networking event. with a right to 14 weeks’ maternity leave regardless of length of service, and the facility to return to work after AS we moved into 1994 we were in a very IGD 29 weeks from the week in which the birth took place. strong position and looking forward to The IGD returned to Glasgow for another It is now automatically unfair to dismiss a woman on building on the many successes of the seminar in early 1994 with the much-admired pregnancy or maternity-related grounds. previous year. If the SGF was expecting Sir Alistair Grant giving his view on the things to be quieter after our 75th impact of discounting on the independent Scott Landsburgh anniversary, we were wrong. Pricing issues sector – that independents could continue Bootlegging becomes President and discounting were already very much to be successful if they were able to adapt to Scott Landsburgh, an in the spotlight with Bill Adye using the the changing marketplace. He alluded to the Cross-border shopping in accountant who owned January issue of our monthly Fingerpost one of the busiest importance of having a clear vision of your the off-licence trade cost newsletter to highlight the problems of stores in the area, market niche with good financial controls and, businesses £500 million in competing with very low retail prices for of course, as had been proved in the past, a became our new President turnover in 1993, figures alcohol over the festive period. need for highly trained and motivated staff. at the Annual Conference revealed. So big had the in June and chose But there were other pricing issues. The problem become that the Crime, Competition and multiples were selling a standard 800g loaf Legislation Poverty as his theme. of bread at 20p, causing real concerns for This year also saw a guide on manual Environmental Health Scott Landsburgh In a hard-hitting address independents selling bread at between 40p handling issued while the SGF became Department in Glasgow to delegates, he pointed out the need for everyone to and 50p per loaf. Perhaps the proposal by involved in the production of an industry was no longer able to be aware of their responsibilities due to the increasing the then National Association of Master guide on good hygiene practice. A cope with the levels of framework directive on food law was incidence of crime, the arrival of cut-throat European Bakers to invite all interested independent contraband liquor seized also now under discussion. discounters and the damaging effects of a low-wage organisations to get together to discuss what and subsequently disposed economy. These major issues would require retailers’ action to take would provide some help for From April 1994, state redundancy of. Alternative storage continual vigilance, he warned. beleaguered bakers and grocers. reimbursement would be abolished in arrangements were having Looking ahead, Scott predicted that there was no room general, but it was estimated that most Networking to be made and this was for complacency in an independent sector that had independent members with a turnover January, usually one of the coldest months already seen many retailers’ market share heavily eroded of less than £2.5 million per annum would among the points discussed of the year, saw the SGF attend the British by the multiples and unrealistic rents in several areas still qualify for reimbursement. at a meeting of the British Independent Grocers’ Association’s Retail Consortium (BRC) threatening perfectly viable businesses. It wasn’t all winter conference in Madeira. Apart from With legislation on metrication imminent, doom and gloom, however, as Scott reminded retailers at which the SGF was unpredictable weather causing flight members continued to have to cope with that there would always be an opportunity to compete. problems and forcing delegates to endure a a raft of new and amended legislation represented. Retailers, he added, should also draw heavily on the two-day stop in Portugal due to difficulties pouring out of Europe and also from resources provided by the SGF – and the support of landing at Funchal – an airport notorious for the UK Government. wholesalers and suppliers.

8 9 Operation Shopkeep grocery stalwart by saw Scott Landsburgh, speaking at his first the last Scottish-based multiple come under conference in 1994, featured crime as a English ownership. Understandably, there key component in his inaugural speech as were grave concerns about the effect President and this took centre stage when Tesco’s arrival would have not just on the a campaign to reduce crime was launched independent sector but the wider retail by the then Minister of Home Affairs, Sir marketplace. James Douglas Hamilton, at Stirling Castle. The campaign was named Operation Study Tour: Italy Shopkeep and Sir James issued the stark Italy was the destination for another message that the survival of many small successful study tour, this time to Sirmione shops across Scotland – a vital part of in beautiful Lake Garda. A group of around community life and the fabric of society – 30 members and staff participated in store was threatened by increasing crime. visits, wine tasting, a visit to a Parma ham Dundee’s Eddie Thompson and SGF chief executive Lawrie Dewar celebrate a significant change in Scottish plant and trips to Verona, Bardolino, Venice licensing legislation With shop crime the most serious problem and Garda. facing independent retailers, Scott called on the SGF membership to support this hard- SGF’s successful campaign to change Sunday licensing laws hitting campaign which included a workbook for retailers, a liaison officer to The Scottish Retailers’ Licensing Law Reform Group had been formed at the strengthen links between shopkeepers and beginning of 1993 with Scott Landsburgh from Dundee appointed chairman and local crime prevention officers, a helpline, Lawrie Dewar its secretary. This group was set up to encourage the Government and workshops in 26 areas across the to make changes in the law to allow the sale of alcohol in off-licences on Sundays. country which would be supported by Our campaign became a national one with the multiples, wholesalers, cash and the National Executive and SGF office. carries, co-operatives and most independents getting behind it. This would be the biggest single series of meetings for several years and reports from At that time, most independent stores were open on Sundays yet anyone wishing many members of attacks at gunpoint and to buy alcohol had to go to the pub, leaving stores to block off their drinks sections. with knives clearly indicated the need for Surveys showed that there was public support and, despite dissent from some strong action. groups on religious grounds and opposition from the alcohol groups, this was a big victory for the SGF with stores eventually allowed to sell alcohol on a Sunday, Tesco Buys Wm Low from 12.30pm to 10pm, from December 1994. Discussions on the impact of the multiples were rarely off the National Executive’s President Scott Landsburgh took a strong stance against agenda and the takeover of Dundee-based retail crime with the Operation Shopkeep initiative

10 11 Business Development The SGF has always taken the view that it has a 1995 responsibility to lead the way in terms of business development – and this year saw the launch of a SCOTT Landsburgh wasted no time in making his voice forward-thinking programme for three retailers to heard as we moved into 1995. His comments on the encourage others to take business development changes in trading patterns resonated with many to a greater level. Graham Meare of Graham Meare independents, particularly the fact that the days when Associates, a recognised industry expert, carried out 1shop9s were queued out t9he week prior to Chri5stmas and the programme and at the end some very substantial New Year had gone. Looking back at 1994, he described it increases in sales and profitability had been achieved. as a ‘difficult year’ but urged the sector to remain positive. The results were published in Fingerpost . In his speech to the Annual Conference, based on the theme Serving the Community , Scott urged retailers to The Real McKay always listen to their customers, and get involved in the Retail consultant Graham Meare During 1994, a groundbreaking development in Penicuik local community where they live and work. Continuing was unveiled by retailer Ian McKay. Ian built what was, to develop successful partnerships with wholesalers and to the best of our knowledge, one of the largest-ever suppliers was also crucial, he said. independent food stores in Scotland. The project took 24 weeks from the first cut of turf to opening, and Ian Meeting the Prime Minister proudly unveiled the ‘Real McKay’ while still being the We talk a lot today about our ‘Old McKay’ as far as customer service was lobbying and public affairs work concerned. This newbuild store, with a full National Lottery but walking the corridors range of fresh foods, bakery, Mexican and of power has always been an Italian foods and a homebrew section, also One very significant development soon important function of the SGF – incorporated services including a post it is by no means a new came along with the high-profile launch office, garden centre and tearoom. of the National Lottery. The first draw, development. Indeed, in 1995, we had the opportunity to meet televised live from a store in Bearsden, Farewell to Jack Suttie the Prime Minister, John Major, near Glasgow, took place on November 19, In 1994, we said goodbye to Jack Suttie, at a dinner in Glasgow and were 1994 and the lottery went on to provide our President in 1966-67 and honorary able to discuss various aspects an excellent opportunity for retailers to treasurer of the SGF Benevolent Fund. Jack of licensing matters. was skip of the winning team in our curling add an exciting, new service to their Chief executive Lawrie Dewar meets competition that year, sponsored by Nestlé. business and increase customer footfall with Prime Minister John Major in 1995 Image Sadly, he died the next day. Jack made a In addition to the need in 1995 to represent our members by offering another reason to shop locally. huge contribution to the SGF over many on a whole range of issues such as identity cards, food years and would be sadly missed. safety regulations, metrication and various employment

12 13 regulation developments, this was the year we decided Under Karen’s stewardship Scottish Grocer had also to make some changes to our own brand identity – started publishing our annual Yearbook. Scottish Grocer’s something that all organisations need to address from owner, Peebles Media, time to time. continued to produce an excellent publication for us Image and how we present ourselves to the trade in until 2015 when we decided general and to those outside the SGF – including the to partner with Scottish Local Government and decision-makers – came under the Retailer (SLR) to publish what microscope at a meeting of the National Executive we now call our Handbook which discussed the structure of the Federation and its and organise our events associate companies, and how best to look to the future programme. through our premises, products, staff and assets. It is important to credit the A decision was taken to update our image. Lambert trade press for its continuous Munro of Forres, one of our most vocal members at the support over many years. time, played a major role in developing a new logo We have always enjoyed a which retained our longstanding identity as the Scottish good relationship with key Grocers’ Federation but incorporated the concept that editors and, by 1993, the we were no longer grocers but food retailers and, in SLR celebrated its 100th edition in 2011 SGF had an excellent profile many cases, convenience food retailers. with Greenock's Billy Kay on the cover across the UK. Tony Hurren, editor of from its Working with the Trade Press launch in 1985 until he retired in 2002, was a big As a progressive trade association we had nurtured supporter as was Chris Church, northern editor of relationships with key journalists and took this weekly grocery ‘bible’ The Groce r from 1985 to 1997. opportunity to further build on our excellent relationship Independent Grocer – now Independent Retail News – with the trade press by inviting Karen Peattie, editor of was another title keen to explore the industry north Scottish Grocer , to write a regular column for Fingerpost . of the Border. Karen, a former weekly newspaper journalist from We said a sad goodbye to Karen Peattie when she Fife, had been appointed editor of Scottish Grocer stepped down from Scottish Grocer in early 2001 to at the end of 1988. Her arrival on the scene was a pursue a career as a freelance journalist but she breath of fresh air. She had no prior knowledge of our remains a robust supporter of the SGF and the wider sector other than that of a consumer but was a quick independent retail sector, contributing to SLR and the learner and travelled around the country to meet business press, and judging numerous retail and food our members, featuring many of them in the pages and drink competitions. Indeed, she has edited this of the magazine. commemorative publication.

14 15 being marketed specifically to appeal to progress, even if long hours, limited holidays 1996 young people. The SGF resisted this but and low profit margins didn’t make the many retailers complied with the request grocery trade an easy one at that time. THE President’s New Year message temporarily due to the possible impact on David agreed with his predecessor Scott contained forecasts including a Labour the renewal of their licence. government implementation of a minimum Landsburgh that crime was the current wage, an increase in interest rates and a The SGF, however, persuaded the Scottish major problem for independents and noted slowdown of growth in the economy. Scott Office licensing department that this was that 500 retailers had attended Operation 1Landsb9urgh, now into his fin9al months 6 not the way ahead and Kirkcaldy backed Shopkeep workshops so far. With his own down. It was a prime example of business also a victim of crime, David relayed steering the ship, pointed out that employer independent retailers needing an his frustration with courts failing to deal National Insurance contributions would rise organisation like the SGF to speak on their adequately with those committing crimes by 1%. However, he concluded by reiterating behalf and argue their case. As the voice David Sands becomes the SGF’s youngest-ever President and the cost to his business of multiple that training and customer service would of the industry we supported their position appearances in court because the accused continue to help independents compete by providing information on a range of Sadly, thousands of cattle and sheep were didn’t turn up, or hearings were postponed and prosper amid increased multiple initiatives which were taking place in co- slaughtered, and either buried in deep pits for various technical or legal reasons. convenience store trading. operation with the British Retail Consortium or burned. Only from 2002-03 did British National and local planning policies also (BRC) although it was clear, that under beef get a clean bill of health by some Operation Shopkeep came under fire with David saying they were Section 139 of the Licensing Scotland Act European countries. However, communities Scott presided over the scheduled failing to arrest the development of very large 1976, the legitimacy of the request by the and local economies had already suffered Operation Shopkeep workshops with the stores which continued unabated to the Kirkcaldy licensing board to remove certain with Dumfries & Galloway, Grampian first kicking off in Dundee, attended by 100 detriment of all smaller stores. There was drinks from the shelves could have been and Strathclyde the hardest hit with SGF delegates. A further 58 attended the Perth a failure on the part of local authorities to legally challenged. members in many rural communities among workshop. Retailers at both were reminded realise the real benefits of local stores, he said. that all incidences of violence against staff those to experience a slump in business. must be reported to the Health and Safety BSE Another area of concern, said David, was the Executive. Meanwhile, the British beef scare posed David Sands – our Youngest President ‘entrapment policy’ regarding the sales of a major problem for fresh beef retailers. April 1996 saw the dawning of a new area for alcohol and other age-related products Designer Drinks It had a huge impact on our exports to the SGF when David Sands became the which was based on the principle that the Not long before Scott completed his two- Europe and other countries, and also youngest-ever SGF President. Kinross-based end justifies the means, and took no year stint as President the licensing board in on independent butchers across the UK. David was the fifth generation of the Sands cognisance of the difficulties in monitoring Kirkcaldy asked retailers in its area to Consumers were – quite rightly – family to run the David Sands retail business. sales to young people in the absence remove new drinks – dubbed alcopops by concerned that Creutzfeldt-Jakob disease in In his first speech as President – this year at of any proof of age card. The Conservative the consumer press – which had an cattle bred for beef although rare, especially Crieff Hydro – he focused on opportunities government had said it intended to alcoholic and soft drink base. The licensing in Scotland, was suspected of transferring and threats, and quoted his grandfather introduce a voluntary ID card sometime in board also requested that retailers remove through the food chain to consumers and David Sands, who was President in 1954. 1997, based on the driver’s licence with the all similar types of drinks which it felt were was considered a very serious issue. He had also seen great opportunities for new photo card.

16 17 NACS one-third of all food sales would be carried This year’s keynote conference address was 1997 out online by 2005. Internet ordering and given by Lindsay Hutton, vice-president of delivery was set to become part of the future the National Association of Convenience EACH New Year brings its own challenges and how independent retailers reacted to it Stores of the United States (NACS). The and difficulties and, of course opportunities. may be significant to the development of business seminar was chaired by Peter Our President, David Sands, wasted no time their businesses, it was suggested. Garvin, joint managing director of - in unveiling his wish list for the year: Today’s, the biggest UK buying consortium • A new national identity card Packaging Waste Regulations 19The SGF was h9eavily involved in try7ing to for independents at that time. Following • A realistic minimum wage if Labour was reduce the impact of these regulations on Lindsay’s visit to Scotland, a number of to win the next General Election members. They were laid before Parliament SGF members attended NACS’ event in particular, the needs of Support Training, • A clearer explanation of the proposed on January 29 although the enforcement Las Vegas in June. the training arm of the SGF. Members packaging wage regulations date was still to be established. The SGF were invited to visit and make use of the • The cause of the recent E.Coli 0157 successfully lobbied that only businesses Study Tour: Dublin extensive facilities available with our outbreak to be identified, and research with an annual turnover of over £5 million, SGF members continued their travels modern, high-quality offices a clear and action taken to prevent any future or those which handle over 50 tonnes of although not quite so far away this time indication of our enhanced profile and occurrence packaging per annum, would be obligated with 20 participating in a study tour to ongoing development. to comply. For the independent sector it was Dublin where they updated their Legislation good news, and meant the vast majority of knowledge with a series of store visits, Cross-Border Shopping In our January newsletter – now called Retail SGF members would have no obligation at sampled Irish whiskey and, of course, David Sands, now well ensconced as News – members were reminded about the present time if they ran businesses under enjoyed a few pints of the ‘black stuff’ – President, raised his concerns about cross- regulations on the employment of children the specified turnover and tonnage limits. Guinness. It was during this visit to Dublin border shopping which was fast becoming and illegal working. New frozen food that it was announced that SGF chief a significant problem and had also been regulations also came into effect in this Licensing executive Lawrie Dewar had been awarded highlighted by previous presidents. Figures month with recommended temperature An apparently innocent request from a new the MBE (Member of the Order of the British revealed that more than one in eight bottles controls for high risk foods and foods member – ‘When do I need a licence?’ – led Empire) in the Queen’s Birthday Honours of spirits consumed in the UK was now normally kept under refrigeration. Updated the SGF to update and provide information List. This was a very proud moment both for purchased by cross-border shoppers and ‘Use By’ guidance notes were issued for on current major laws and regulations Lawrie and the SGF. more than one-quarter of all wine drunk in foods which have a short product shelflife covering retail premises. Some 19 pieces of Britain was bought in Calais. and a risk of causing food poisoning if major legislation, not including codes of SGF on the Move consumed after the advised ‘Use By’ date. practice which all retailers should be aware In October, we completed our move to new Honorary Membership of – were listed in Retail News . Again, this premises at 222-224 Queensferry Road, This year saw the SGF award honorary The Internet highlighted the important role the SGF plays Edinburgh – still our home today. More membership to two stalwarts of the For most independent retailers, 1997 was in advising members of their obligations and space was required to meet the needs Federation – Walter McCubbin of Girvan probably the year when the internet became keeping them informed of current legislation of our developing organisation and, in and John Patterson of Newton Stewart. of real interest with Bill Gates predicting that and any key changes.

18 19 Devolution Business Development Programme There was a general feeling among the SGF This groundbreaking programme under the membership that there was a genuine Annual Conference auspices of Graham Meare continued to Low Pay Commission commitment by the Labour government to Another year, another Annual flourish with a number of members taking Tony Blair’s ‘New Labour’ government, push for Scottish devolution, and it also Conference and the good and the great part. Up until this point the SGF had not elected in May 1997, had made it clear seemed likely that the Conservative Party of the independent trade in Scotland provided details of the retailers’ success that it intended to introduce a National would find it difficult to avoid taking some which showed dramatic and very laudable converged at Peebles Hydro in April. Minimum Wage and had now formed sort of action on this. The British Retail results in terms of increased turnover and Consortium (BRC), which represented 90% President David Sands, in his keynote profitability. the Low Pay Commission to seek and of retailers in Great Britain, set up a working speech, highlighted the National collate views on wage levels and how group on Scottish devolution to look at how Minimum Wage, devolution, and the After refurbishment, one retailer saw weekly it should operate. Lawrie Dewar was sales rise from £4,603 to £10,713 – an it would affect retailing in Scotland. Government and society’s approach appointed a member of the Commission. increase of 133% over a period of six months. Eddie Thompson, a member of the BRC via to retailers and the problem of crime. Another increased weekly sales from £7,964 This was a personal appointment and his Dundee-based business Morning Noon Never known for holding back his to £13,527 – an increase of 70%. This did not independent of his role as SGF chief & Night who also represented the SGF on happen without a lot of hard work by the executive, stemming from his long the BRC, was appointed chairman of the opinions, David alluded to the current owners, staff and Graham Meare, as well as involvement in retail as an employer group with Lawrie Dewar as secretary. The trend to blame retailers for ‘all the ills sponsoring suppliers Baxters of Speyside, working group considered the four main and on Wages Councils. of society’. The average retailer, he Britvic Soft Drinks and Kimberly-Clark. areas – taxation, subsidiarity, land property said, had to contend with 18 criminal and planning – plus other issues for retailers incidences per year – the issue was International Relations in Scotland such as competition policy, differences in opening hours between clearly striking a chord with SGF As part of our strategy to keep up-to-date standards and regulations. some countries and the UK, with many still members as 800 retailers had attended with best practice in other countries, Jim preoccupied with price. Later in the year, as the SGF continued on the Operation Shopkeep workshops. McGuire and Lawrie Dewar attended the its path to influence Government, we met meeting of EFFRO, the European Federation Meanwhile, the current arrangements for with the Minister for Home Affairs, Henry of Food Retailers’ Organisations, in Brussels the single currency meant that rates would McLeish. Two main areas were discussed: in April. Among the topics discussed be fixed by January 1, 1999, coins would be devolution and crime. the burden to ensure greater participation at this meeting were trading hours and introduced from January 2, 2002 and, from in the process by the individual taxpayer. arrangements for the single currency which July 2002, the national currency of the Self-Assessment participating countries would be replaced Taxpayers became responsible for making was being mooted by the European April 1997 saw the issue of the new-style tax by the Euro. The UK was not participating the return and many required help from Commission at that time. return, based on self-assessment introduced their accountant, such was the complexity until some key elements were present. from April 1996. This was the most of the new form. There was, of course, a stiff In November, David Sands attended the fundamental change to personal taxation regime of penalties and surcharges if the IFGA conference in Berlin and spoke to Minimum Wage since the introduction of PAYE 50 years timetable for filing and making payments delegates on convenience trading. It was A meeting was held with Ian McCartney MP, previously. It was clearly an attempt to shift was not adhered to. clear, he said, that there were major Shadow Employment spokesman, and SGF

20 21 representatives Eddie Thompson, now our Foods Standards Agency The key points were: Vice-President, and Lawrie Dewar who With recent problems surrounding BSE and • coverage and how many staff would be presented a paper on the minimum wage. the E.Coli 0157 outbreak in Wishaw still fresh affected by this McCartney commented that in the event of in people’s minds, it was understandable • impact – the level at which the minimum a Labour government they would set up a that a feeling of uncertainty in relation to wage would be set; Low Pay Commission, and added it was food safety had crept in. Professor Philip • differentials – the reduction of differentials likely that this body’s members would be James, then director of the Rowett Research between levels of pay and how this drawn from all sections of industry and Institute in Aberdeen, produced a report on would affect recruitment; commerce. However, the qualities of these the proposed function and structure of a • young people – we believe the individuals would be more important than Food Standards Agency (FSA) to replace future of young people should be their position or representation in that food safety assessment, currently controlled safeguarded and that they should particular sector. by the Ministry of Agriculture Fisheries and not be disadvantaged by a National Food (MAFF). McCartney pledged that there would be no Minimum Wage applied at 18 years sectoral or regional rates, and there would The SGF gave its full support to this report of age which would dramatically reduce be a reduction for 16 to 18-year-olds for Networking remains one of the benefits of SGF and welcomed its emphasis on the need to their opportunities for employment. membership training purposes. The SGF emphasised that approach food safety from a consumer’s if rates were too high, jobs profitability and perspective. This new agency would report Lambert stated that the Government was investment would all be affected. A further to Health Ministers rather than MAFF. The UK Government proposed establishing clearly under pressure from groups which meeting was held when McCartney became a Scottish Parliament but there was deal with the effects of alcohol abuse, the new Labour government Employment National Lottery concern about the tax-raising powers especially where young people are Minister and the minimum wage legislation In July, President David Sands pointed to which would follow and how that would concerned, and that the new Labour was passed. the success of the National Lottery and affect businesses. government had rightly identified this supported the continued success of its problem as a priority area for action. George President David Sands pointed out the operator, Camelot, which had created the Alcopops Howarth was hopeful that the industry need for rating reform in Scotland and most successful lottery in the world, raising A meeting between Lambert Munro, itself would come up with solutions to suggested that rural locations which millions for good causes in the process. National Executive member and chairman the problems of under-age drinking and provide an invaluable service to their Many independent retailers, he said, had of Operation Shopkeep , and George alcohol-related crime rather than resort to communities should have a reduction in benefited and also witnessed sales Howarth, Parliamentary Under-Secretary, changes to legislation. While Lambert also rates, and that this should be subsidised increases with people buying lottery tickets was held in June with John Morris of the pointed out that identity cards would give by a tax on out-of-town car parks for large also making other purchases which they British Retail Consortium (BRC) and other retailers important support, Howarth was stores. There was now reasonable proof, would not otherwise have done. retail representatives attending. Concerns adamant there would be no funding he said, that in many locations smaller around so-called alcopops, under-age provided by the Treasury for the A substantial submission was sent to the stores were actually subsidising the drinking, and the connection between introduction of a Government ID card Low Pay Commission outlining the SGF’s large superstores because of their crime and alcohol were discussed. scheme within this Parliamentary term. views on the National Minimum Wage. disproportionate rates burden.

22 23 & Night in recognition of being the second- Training top company formed in Scotland in the last 1998 Support Training, our training division, had 10 years. established a reputation for delivering PRESIDENT David Sands had a lot to get off practical courses to independent retailers, The 1997 Retail Industry Awards took place his chest as we moved into 1998, immediately working with leading chains such as at Grosvenor House in London’s Park Lane, calling on urgent action to help deal with Botterills. Support Training also received with Nicholas Kelly of Kelly of Cults awarded under-age sales, an issue of considerable European funding to promote practical the prestigious Independent Retailer of the concern for many SGF members. Indeed, ways and opportunities to improve SGF Year title. Nick was the fourth generation of 10 years from now the K1inross-based Sa9nds 98 his family to run the business which started members’ skills. business would be the first in Scotland to Karen Peattie introduces the inaugural Scottish Grocer as an Edwardian tea room and grew introduce a voluntary ‘Challenge 25’ policy The SGF Learn 2000 Project, funded by Awards in 1997 to become one of Scotland’s leading in relation to age-restricted sales from the European Social Fund, was organised independent stores. Services January 2008 as an effective means of through the SGF in conjunction with Members continued to develop various The Wiseman Neighbourhood Shop of the helping the company prevent sales of Support Training and an important aspect customer services such as pay-as-you-go Year Awards were also held this year with alcohol and other products to under-age of this project was establishing learning power cards, National Lottery, payment of the overall title going jointly to Edinburgh teenagers, and also safeguard staff. centres – one was set up within the SGF gas and electricity bills, and ATMs. The retail stalwart Franco Margiotta’s store in offices in Edinburgh. National Executive, however, stressed that Ashley Terrace and Spar Montrose. These Legislation all of these added-value services had to be awards, the brainchild of Wiseman’s sales This was a year that saw yet more legislation Eddie Thompson becomes President economic services and pay their way. The and marketing director Sandy Wilkie, a long- come into force. It started positively with the The whirlwind that was Eddie Thompson approach by many utilities was to assume time friend of the SGF, ran for many years introduction of a 50% exemption for certain took over as President, speaking of his plans that they are doing the retailer a favour by with the new St Andrews Bay hotel in Fife a village stores starting from April 1. Although to further enhance the reputation and increasing traffic flow. But it was important for favourite venue and the latter events taking this exemption was welcomed it could only status of the SGF and the independent retailers to take a range of issues into account place at Cameron House on Loch Lomond. help if targets and disciplines created a trade, not only in Scotland but in the UK. such as additional queuing at the till blocking satisfactory return on the correct allocation He set out a number of objectives for the Of course, the Scottish Grocer Awards – still full access to the store for other customers of space to the range of products stocked. next two years including his involvement – going strong today and in their first year in and lower handling costs for utilities such as and the SGF’s support – in the Scottish 1997 – attracted hundreds of entries from European legislation continued to creep in Scottish Power but not necessarily providing Retail Consortium (SRC) which would be retailers all over the country, including a with the EC Working Time Directive coming a net benefit to the retailer. launched in 1999 and enable us to play large number of SGF members. These into force on October 1. It covered the a key role in matters relating to the new Awards awards, driven by Karen Peattie, editor limitation of the working week (48 hours), Scottish Parliament. Awards in business are nothing new but of Scottish Grocer , attracted big-name the number of hours in any 24 hours (eight) around this time there were a number of presenters with former Rangers footballer for night workers and the entitlement for all The Annual Conference was held excellent initiatives, one of which was a Ally McCoist presenting in 1997. The Retailer workers to have at least 24 hours off in any at Peebles Hydro, adopting Success Scottish Enterprise award to SGF Vice- of the Year went to Jim Botterill, the seven days. Young workers would require to Through Innovation as a theme that President Eddie Thompson’s Morning Noon Lanarkshire-based Spar retailer. have two days off in any seven-day period. would be developed over the next year.

24 25 High-profile speakers included the award-winning Reports suggested that many nations were Mosel. As well as store visits the study tour Aberdeen retailer Nicholas Kelly, Ann Robinson, chief trying to come to terms with the new included a visit to Asbach Brandy and the executive of the British Retail Consortium (BRC), Scottish European law which extended opening Binding Brewery. Industry Minister Brian Wilson and the much-admired hours in a number of countries and the Alan Leighton, then chief executive of Asda. general trend in mainland Europe seemed Trade Relations to be, in trade terms, for more big stores. In keeping with the SGF’s desire to forge Ongoing Development Medium-sized stores were in decline but closer working relationships with other In August, a strategy meeting to discuss the future neighbourhood stores were stable. Delegates trade associations, David Sands and Lawrie development of the SGF took place with wide-ranging visited a number of stores in Frankfurt – a Dewar held a meeting with the Scottish discussions concluding with a set of clear objectives, a leading financial centre – and noted growth Licensed Trade Association to discuss a timescale to achieve them and how best to put together in the petrol station forecourt sector. number of issues surrounding publicity on the resources of premises, people and equipment to carry current and future legislation regarding them through. Various suppliers and trade representatives Study Tour: Germany identity cards and underage drinking. A were invited to attend and offer their input. This year’s study tour saw members travel to meeting was also held with the Scottish Germany where they visited various parts of Wholesale Association to explore ways of Meetings, Functions and Events the Frankfurt area, including Koblenz and working closer together on relevant issues. Every president has a hectic schedule and Eddie Thompson was no exception, attending numerous events, including: Dundee’s Eddie Thompson makes his inaugural presentation as President at • BRC main board meeting in London the 1998 conference • Institute of Grocery Distribution Convention in London • BRC annual dinner with the guest speaker Gordon Brown, the Chancellor of the Exchequer • Centre of Public Policy Conference regarding the future Scottish Parliament A meeting of the International Federation of Grocers’ Associations took place in Germany with Jim McGuire and Scott Landsburgh representing the SGF. The focus of this meeting was preparation for the European Monetary Union (EMU) and the Euro. While the UK had decided not to join the EMU there would nevertheless be economic, political and legal changes in EMU countries which would likely have an impact on the way the UK Long-time SGF supporter Lionel Cashin, left, with Convenience Store editor Tony Hurren, right and Kalpesh Solanki, conducts business. now managing editor of AMG, enjoyed the SGF’s annual fishing trip

26 27 Successes 1999 Indeed, the SGF had recorded a number of significant achievements, including: The Scottish Parliament THIS was another key year for the SGF and • Representation on the Low Pay From the SGF’s point of view, the new at the Annual Conference at Peebles in May, Scottish Parliament meant there was Eddie Thompson, in his second year as Commission now an excellent opportunity to get President, provided food for thought by • Establishing links with the Camelot main highlighting the crucial role of retailing board regarding the National Lottery closer to key decision-makers without 1to the 9Scottish economy. In 9his keynote 9 • Reducing the impact of crime on SGF having to travel to Westminster so often. address he revealed that 11% of the working members as a result of continuing to It was widely agreed that this historic population – some 220,000 people – work with/collaborate with all relevant change would bring government closer worked in the retail trade. agencies to the people and encourage greater • Achieving higher minimum entry levels The conference, themed Scotland, A New involvement by the SGF. In addition, the for packaging waste charges Opportunity , saw the business seminar SGF pledged to work towards securing • Expanding SGF membership through ably chaired by Lionel Cashin of Mars better value for businesses as well as partnerships with Scotland’s Spar Confectionery with the theme very much reducing the bureaucracy involved in chiming with wider discussions in the franchise holder CJ Lang of Dundee and running a small business. business world on change and opportunity Aberdeen-based Aberness Foods () following the formation of the new Scottish • The appointment of the current President, At the same time, it would be crucial Eddie Thompson, as the first chairman Parliament earlier in May. to adopt a positive attitude and of the Scottish Retail Consortium (SRC) constructive approach to dealing with National Minimum Wage The National Minimum Wage recommended European Representation Scotland’s new MSPs. The fact that rural by the Low Pay Commission was Tom Wilson of Stirling and Dundee’s and peripheral areas were over- implemented from April 1999. The Scott Landsburgh were appointed to the represented in the Scottish Parliament SGF had been proactive in making Committee of Commerce and Distribution, Hamish Stewart to counter-balance large populations recommendations on wage rate levels since a European committee meeting regularly in the central belt presented a the Wages Council ceased in 1993 and it to discuss matters affecting the retail trade further opportunity to promote the was clear that this early foresight – largely across Europe. impacting on SGF members. Although the independent retail sector – and driven by Lawrie Dewar – had been discussion was under Chatham House rules influential. The National Minimum Wage for Planning the SGF was able to make important points encourage MSPs to take more interest in people 22 years of age and over was set at Biggar’s Hamish Stewart and SGF chief about the potential impact of additional the often critical role that independent £3.60 while the SGF’s recommended £3.72 executive Lawrie Dewar had a meeting with superstores on certain shopping areas and businesses play in local economies. rate allowed members to adjust their own the Scottish Executive to discuss current the implications of large developments in wage rates without any undue increase. planning problems and how they were small towns.

28 29 2000

FEARS of the so-called ‘millennium bug’ were unfounded. Computers didn’t crash, aircraft didn’t fall out of the sky and life continued as normal. In fact, the switchover from 1999 to 2000 went like clockwork. 2As the new0 millennium got und0er way, the 0 SGF was in a strong position and had the opportunity to deal directly with the Scottish Parliament on a whole range of matters devolved from the UK Government.

Annual Conference At the Annual Conference, held at the prestigious Gleneagles Hotel in February this year, new President Dougie Edgar from New Cumnock chose Invest Today – Profit Lawrie and Nancy Dewar proudly show off the chief executive’s MBE Tomorrow as his theme. It reflected the need for continued improvements in store standards and he would go on to reveal that Dougie Edgar of New Cummock was SGF President for Farewell to Lawrie Dewar MBE after major investment in his own store sales the second time In December, President Dougie Edgar paid tribute had gone up by 78.5 %, there was a better working environment for staff and a more Stirling’s Pete Cheema also made his first to departing chief executive Lawrie Dewar for his pleasing shopping experience for customers. major speech to conference at Gleneagles, dedication and endeavour over the past 20 years having been the first Asian retailer to be during which he helped grow and develop the But investment wasn’t always easy, he pointed out. Dougie highlighted the invited onto the National Executive. Pete SGF, and also enhance its profile. Supported by the discrimination in planning legislation which would go on to be President of the SGF National Executive and staff, Lawrie left the trade often hindered investment along with from 2006-08 and, in 2015, he would take organisation in a strong position with net assets of increasing administrative burdens on on the role of chief executive. In addition, £1.2 million and a staff of 50. Former President and independent retailers. In addition, the the SGF pledged to work towards securing Spar retailer Scott Landsburgh, a long-term better value for businesses as well reducing effect of retail crime was enormous with supporter of the SGF, was appointed chief executive. the estimated cost to Scotland’s businesses the bureaucracy involved in running a in 1999 reaching £700 million. small business.

30 31 Property Revaluation eventually established that there was a many of these regulations which resulted the country to its knees for a few days. This In April 2000, it had been agreed with the monopoly but that it was not against the in a further 72 pages of amendments and was caused mainly by road transport trade Scottish Executive that to reduce the impact public interest. consultation documents. unions objecting to the increases in fuel on businesses a transitional relief scheme Meetings with Scottish Power and Scottish tax by the Westminster government. The would limit the increases in rates for the Gas on the pricing of energy were also Rules & Regulations Climate Change Levy would come into force first year to not more than 5% for small attended by the SGF, as were meetings The Convention of Scottish Local Authorities in April 2001, causing energy prices to go up businesses and a maximum of 7.5% for with the Scottish Environmental Protection (Cosla) issued an enforcement concordat – electricity by 10% and gas by 15%. large businesses. The SGF would provide Agency (SEPA) regarding the implication of designed to ensure that there is greater Europe various services through agreed chartered packaging and waste regulations. consistency and transparency in the way surveyors to help members with appeals local authorities enforce regulations. The SGF had long felt that the IFGA on revaluations. Part of the 2000 approach Bootlegging An example of inconsistency in the past (International Federation of Grocers’ by the assessors was to rate ATM cash The SGF supported an early day motion on had been the various ways in which the Associations) should be represented in machines – this would be in addition to the bootlegging by writing to all Scottish MPs Licensing (Scotland) Act 1976 had been Brussels and that IFGA headquarters should normal property rating, and was opposed and encouraging members to write to their enforced in different areas. be in a European Community country. by both the banks and retailers. own MPs. The motion called for early action This was agreed and the IFGA appointed Members were reminded that new metric on this very serious problem which was a representative in Brussels with Patricia weights and measures regulations came Training affecting not only the health of young people Hoogstraaten of Dutch retail trade group into force on January 1, 2000. All products The SGF’s training arm, Support Training, but was also a serious law and order issue Vakcentrum in the Netherlands appointed sold by weight now had to be displayed, met with continued success and was now which had put many retailers out of business. IFGA general secretary. The SGF was covering the whole of Scotland plus a large weighed and sold in metric units. fully supportive of moving the group’s part of Northern England. In Orkney, where Collaboration The Data Protection Act 1998 became law headquarters from Berne in Switzerland Support Training had been operating since President Dougie Edgar and chief executive on March 1, 2000 and applied to retailers not to Vakcentrum, based in Wœrden. 1982, it achieved Investors in People status Lawrie Dewar represented the SGF at the just regarding information stored on behalf PayPoint and offered a range of government schemes annual conferences organised by the of employees but also to the right of access The UK’s leading branded national network including vocational qualifications at all Association of Convenience Stores and the and the camera controlled television in store. levels plus hospitality industry qualifications Scottish Wholesale Association. Learning for collecting household payments over the such as Welcome Host. The organisation from others and developing relationships Trade union recognition became law on counter, PayPoint, was at this stage used by was also offering computer training and in the trade was a long-established SGF June 6, 2000 resulting in employers with over two million people every week. SGF agency facilities to help local businesses tradition and included the annual SGF lunch 21 or more employees having to recognise members were encouraged to embrace as in Orkney to find temporary workers. for members and suppliers. trade unions. Recognition is based on a many added-value services as possible in simple majority of employees voting, with order to give consumers another reason Meetings Food Standards Agency at least 40% taking part. to come into their stores. However, while The SGF gave evidence to the Scottish Milk The Food Standards Agency was launched services represented a way to build Enquiry which was looking at whether there in April 2000 and very quickly produced Fuel Increases customer loyalty, the commission rates of was a monopoly situation in the supply a raft of new regulations on food safety. Some retailers were affected by the blockage PayPoint, for example, did not pay for the of milk to middle-ground retailers. It was Retailers expressed their views and opposed of garages and fuel depots which brought cost of the service.

32 33 prosecution had substantially reduced the 2001 smuggling of tobacco and cigarettes. So there was light at the end of the tunnel. SERVICE was the watchword for 2001 and the theme for the annual conference at New Staff & Members Gleneagles was Success through Service at Jim Amabile joined SGF as the membership which the President, Dougie Edgar, spoke of development officer in February 2001 and the importance of store development as a took over as managing director of PGMA 2key elemen0t of service. But he a0lso drew (Sc1 otland) Ltd when Sarah Jeffrey retired attention to the ever-growing problem of in June 2001 after many dedicated years bootlegging, retail crime, issues surrounding with the company. A welcome addition age-related sales and red tape. to membership of SGF was the Scottish Co-op which had some 170 stores New chief executive Scott Landsburgh throughout Scotland. set out a series of objectives including SGF President Dougie Edgar, Jim Botterill and Tom Kuzio of PepsiCo present Gary Lineker – the face of Walkers Crisps development of membership in all Foot & Mouth Disease – with £1500 for Leukæmia Research. The ex-footballer’s son was diagnosed with the condition when he was a baby categories, increasing income from PGMA The foot and mouth disease crisis created (Scotland) while offering additional services problems for SGF members in foot and A package of rate relief which benefited event along with two retailers who were to members, making further progress mouth exclusion zone areas. Significant some 70% of businesses had been victims of crime. SGF guidelines for with Support Training through increased reduction in tourism was reported in these announced by the Scottish Executive. controlling crime in convenience stores government grants and expanding all types areas and prominent members such as Bill were available and a training manual had of commercial training which now accounted Adye of Drummore and Hamish Stewart Food Standards Agency been prepared by Support Training. The for 25% of Support Training’s income. of Biggar were examples of those who felt The Foods Standards Agency announced sale of age-related products had always its five-year plan and the document carried particular problems for retailers and Scott highlighted that bureaucratic that current financial arrangements to it published showed that the average to help members an advice booklet on processes plus the authorities’ lack of real help farmers were not being extended to household was spending about £3000 per due diligence was been produced. understanding of the small retail sector retailers who were also badly affected. annum on food, approximately 16% of their would continue to have an impact when SRC income after tax. This ranged from 30% of Retail First it came to dealing with the problems. The Scottish Retail Consortium (SRC) and income in the poorest households to only The convenience store sector saw the Only four people had been prosecuted for SGF continued to collaborate on key issues 11% in the most wealthy. launch of the first convenience store bank bootlegging since 1996, for example, yet including assistance for small businesses on in Scotland at leading member Botterills the loss to the UK Government in 2000 rates relief, crime statistics and agreeing on Operation Shopkeep in Inverkeithing, Fife. The service, a was estimated to be around £3 billion. various items to put to candidates for the Operation Shopkeep , first set up in 1996, partnership between Spar and Bank of A delegation from SGF did a whistle-stop General Election in June 2001 at which was relaunched in September 2001. The Scotland, meant that for the first time in tour of both Dover and Calais and found Labour were returned to power and campaign’s chairman Hamish Stewart and Scotland, customers could shop and bank that greater interest in detection and had promised a reduction in red tape. President Dougie Edgar both spoke at the in their local store.

34 35 9/11 IFGA food safety issues were also discussed deprived areas of Scotland. President Terrorism was clearly a significant and along with changes in IFGA rules due to the 2002 Jim Botterill and chief executive Scott worrying problem at this time and it was need to comply with Belgian law. Scott also Landsburgh attended a meeting to impossible not to be appalled by the events spoke on the problem of predatory pricing A RECORD 420 delegates attended the co-ordinate action to achieve higher of September 11, 2001, when thousands of and reported on the Scottish position on Annual Conference at St Andrews Bay Hotel margins in utility payments which had people lost their lives in New York. National the harmonisation of duty rates on alcohol in Fife when Jim Botterill received the been eroded in recent years. Executive member Pete Cheema of Stirling and tobacco, plus the plans for chip-and- presidential chain of office from outgoing Members continued to appeal against rates spoke for many when he expressed his pin facilities which were designed to reduce President Dougie Edgar. The new President on ATMs with little success and the advice outlined his plans for t2he Federation 002 sorrow on behalf of the SGF and the Asian debt and credit card fraud. from the SGF was that when members took for the next two years – these included community, and applauded MPs, MSPs and on a new ATM or renewed contracts a relaunching the SGF helpline and also a the police for the reassurances given to the National Lottery condition should be that the banks pay the new marketing and educational initiative on Muslim community. This would again be operated by Camelot rates on both external and internal cash underage drinking and age-related and the SGF was represented by Eddie machines. IFGA & NACS Thompson at the Neighbourhood Lottery purchasing. Chief executive Scott Landsburgh attended Alliance meeting where it was reported that the IFGA conference in Vienna and, with independent retailers would continue to Scottish Parliament President Dougie Edgar, the US National have a 60% share of the lottery market. The current concentration on MSPs’ pay – Association of Convenience Stores (NACS) Camelot’s Operation Child programme, a proposed rise of nearly 14% – and the global summit in Las Vegas in October. designed to stamp out illegal purchases by ongoing increasing cost of the new The NACS Congress was an impressive children under 16, included a ‘three strikes Parliament building had to a large extent and informative event, and the National and you’re out’ policy for errant retailers. obscured the fact that since the opening of Executive agreed that at least two However, retailers had real concerns as to the Scottish Parliament in 1999, 30 pieces representatives should participate every how they could confirm the age of a young of legislation had been passed. two years. person purchasing a lottery ticket. Post Offices During the study tour to Las Vegas visits The much-maligned change of name of SGF Structure were made to a number of stores all less The Post Office to Consignia was an abject The SGF National Executive carried than two years old with an average failure and the name reverted to The Post out a review of the company structure. turnover of £15,000 excluding fuel which Office within a year. But the organisation It was agreed that Scottish Grocery Trade is a significant portion of total sales. The was determined to change and traditional Management Services Ltd and the Central verdict? Our stores compared favourably twice-a-day deliveries were stopped as part Loan Fund Ltd should be incorporated and had higher non-fuel average turnover. of plans to save £350 million. into the recently set up SGF (Holdings) Ltd, At the IFGA conference, Scott brought the the holding company for SGF Services The Scottish Executive, meanwhile, other eight European countries up to date Ltd, Support Training Ltd and PGMA established a fund to help the regeneration on current crime problems in Scotland. (Scotland) Ltd. and renewal of Post Offices in the most Jim Botterill

36 37 Joint Trade Association Forum The SGF’s quarterly crime survey provided A new Joint Trade Association Forum (JTAF) essential data as a basis for continuing formed by the SGF and its counterparts in Crime action against crime. The first survey showed England, Northern Ireland and Southern President Jim Botterill was very much a loss of over £4 million pounds to the Ireland was designed to formalise the long- at the forefront of activity on reducing independent retailers surveyed – it also held good relations and exchange of revealed that these retailers had spent crime in retail stores. Armed robbery information which had up until now been over £650,000 on crime prevention. conducted on an informal basis. Many and knife attacks had become more problems were common to all countries frequent and recent figures on SGF Retail Manifesto and crime legislation, age-related sales, prosecution showed an increase in In light of the forthcoming Scottish proof of age cards and European legislation cases marked ‘no proceedings’ from Parliament elections the SGF launched its first retail manifesto. The manifesto gave an were all important areas of mutual concern 4,214 in 1998/99 to 8,409 in 2001/02. and interest. overview of the Scottish convenience store industry, background to the SGF, its mission Centenary for Kelly of Cults goals and a wide range of key topics/issues. Nicholas Kelly of Kelly of Cults near The Young People’s Minister, Cathie Newspaper Distribution Aberdeen celebrated the centenary of his Jamieson, announced investment of £3.3 A recent report from the Office of Fair business with a fun day for customers and million over the next three years to help staff. With all the difficulties associated combat youth crime. Meanwhile, the SGF Trading on newspaper distribution with independent retailing, Kelly’s was continued to push for ‘no proof, no sale’ confirmed that retailers could now sub-retail congratulated on achieving this landmark cards but the Government was slow to react between themselves within the wholesale and the SGF sent its best wishes to the Kelly with the attitude of some MSPs appearing territories. This would help to reduce current family and their staff. to be that some retailers intentionally sold high carriage charges where there might be to under-18s. a possible problem of collection, division Mergers/Takeovers and allocation of the papers. The battle in the convenience store market In an exchange of letters, Scott Landsburgh Chief executive Scott Landsburgh addresses the intensified when Tesco, Britain’s largest pointed out that the vast majority of retailers Healthy Eating conference at St Andrews group, bought T&S Stores for are law-abiding and could display evidence According to the Scottish Government, most £530 million. The development took Tesco’s of good practice. A proof of age card, he Scots were failing to eat a healthy diet. A share of the UK’s £20 billion convenience said, would make a significant difference campaign to improve our eating habits was market to 5% and came two days after in identifying youngsters who deliberately launched and the Government agreed to Britain’s largest convenience store falsify their age. The SGF was convinced work with all sectors of the food industry operator, Alldays, was snapped up by the that a compulsory card should be and the media to improve consumption of Co-operative for £131 million. Alldays had introduced in Scotland in line with the fresh fruit and vegetables, and reduce our 100 stores in Scotland at the time of the National Proof of Age Standards (PASS) high-fat diet. The SGF would go on to launch announcement in October 2002. scheme. a groundbreaking healthy eating initiative.

38 39 Chief executive But on a plus note the minister accepted the need for a 2003 Scott Landsburgh ‘no proof, no sale’ message as the SGF continued to fight for compulsory proof of age cards. THIS year’s conference theme – Reach for the Future – took the struck a chord with retailers and the wider industry opportunity to New Fascia and although the event will forever be remembered highlight the The SGF’s buying arm PGMA (Scotland) launched 2C – for President Jim Botterill and chief executive Scott alarming figures convenience in your community , a fascia trading Landsburgh opening the business seminar with their group backed by the buying power of Nisa-Today’s. 200rendition of the3 movie Men in Black it was its hard-hitting in the SGF’s most All members of the group were required to meet various content that made it such a success. recent crime survey criteria and the benefits included low annual fees and With Justice Minister Jim Wallace QC MSP in attendance, excellent purchasing costs as well as flexible pricing Scott took the opportunity to highlight the alarming and promotional activity.

Scottish Parliament The Scottish Parliament elections, on May 1, 2003, resulted in a coalition being formed by Labour and the Liberal Democrats. The SGF had found that access to Scottish MSPs and ministers had helped to achieve some notable successes.

Retail News Retail News , the new name for the official journal of the SGF, continued to provide helpful advice on a range of matters with regular articles from lawyers, accountants and the Scottish Retail Consortium. The SRC, which had rented space in the SGF offices, had now moved nearer to the Scottish Parliament.

The Nicholson Committee Guests enjoy the gala dinner at Fairmont figures in the SGF’s most recent crime survey. The Scott Landsburgh and Pete Cheema, SGF Vice-President, St Andrews minister responded by stating that Anti-Social Behaviour were appointed to a new off-licence review committee – Orders (Asbos) were working but not as well as he had set up by the Justice Minister Cathie Jamieson – which hoped. The SGF said the current approach to Asbos was a recommendation of the Nicholson Committee, failed to tackle the problems in local shopping areas established to review Scottish licensing law as it applied and concentrated on local authority housing. to on and off-sales of alcohol in Scotland.

40 41 with a group of leading c-store operators: Retailers experimented with healthy meal 2004 Botterills Convenience Stores; CJ Lang & deals and incentives such as offering a free Son; David Sands; Eddie Thompson’s Healthy Living piece of fruit with non-sugar drinks; price THE year began with a report by the Office Morning Noon & Night; and Mace franchise Neighbourhood Shop promoting fruit and vegetables; siting of Fair Trading (OFT) which reported that holder Aberness. Initiative healthy eating options near checkout areas; two years on from its introduction, the displaying fruit at checkouts instead of Gillian Kynoch, the Scottish Executive’s food Supermarket Code to bring about changes The 2004 conference will be best snacks or confectionery; and giving a free and health co-ordinator, had been invited in the buying behaviour of the large piece of fruit to customers spending £2. to join in the discussions and saw the remembered for the launch of the 2supermarke0ts was ‘not working0 effectively’. 4 Phase 2 of the initiative would be launched potential for local retailers to play a key role Wise Food project – the forerunner to in March 2005. In addition, there was anecdotal evidence in spreading the healthy eating message, the SGF Healthy Living Programme. that suppliers feared making complaints particularly in neighbourhoods with low SGF Scholarship under the code in case it impacted on their levels of car ownership and limited public A new SGF Scholarship Award was launched, business. A full compliance audit would transport facilities. The official launch of the Healthy Living asking for opinions and solutions to the now be undertaken by the OFT on the Neighbourhood Shop Initiative by Gillian consumer challenges facing the Scottish relationship between and Kynoch took place at the conference at convenience sector. The prize was an all- suppliers which was to focus on areas such St Andrews with the five original supporters expenses trip to the NACS exhibition in Las as lump-sum payments as a condition of – with around 180 stores between them at Vegas in October 2004 with the winners later supply, marketing bonuses and discounts. the time – all supporting the campaign. announced as Zara Hussain and Richard From April to October, a six-month pilot Ettles who were part of a group of 24 people Annual Conference study, the first phase of the initiative, set out from the SGF who travelled to the convention. The 66th President, Hamish Stewart, was to evaluate the potential of the convenience installed and in his address commented on store sector to successfully and profitably Packaging Regulations the new Anti-Social Behaviour Orders promote the Executive’s healthyliving brand In the January issue of Retail News , members (Asbos), the findings of the SGF Annual and healthier food choices, with a view to were made aware of their responsibilities Crime Survey, and the proposal on sanctions helping inform and educate. under the Packaging Waste Regulations 1997. and interim suspension of a licence to sell It was noted that in terms of compliance alcohol. He also confirmed the SGF’s The total cost of Phase 1 was £20,000, there were two main qualifying criteria: opposition to a proposed plastic bag tax. of which 50% was contributed by the Turnover of £2 million per annum or Executive and the other 50% being ● more, or handling 50 tonnes or more Healthy Living Neighbourhood provided by the participating retailers. of packaging per annum Shop Initiative All of these stores acknowledged that the Robert Wiseman Dairies first mooted the growing demand for a healthier lifestyle SGF retailers affected by the regulations programme, calling it the Wise Food Project among the Scottish population – and their were given the option to join a compliance with its sales and marketing director, Sandy Gillian Kynoch launches the Healthy Living customers – presented considerable scope scheme and various companies were Wilkie, leading initial informal discussions Neighbourhood Shop Initiative to develop this area of their businesses. offering an initial free consultation.

42 43 r e

However, a group of companies offering Judiciary and this is confirmed by a 50% d l E

a compliance scheme expressed their reduction in prosecution m a d A opposition to government proposals for This results in more of our members no @

: t i increased controls and called for the ● longer seeking prosecutions and fewer d e r current system to be retained. reporting crime to the authorities. Police C advise us to report Every Crime Every Retail Consolidation Time . The SGF continued to lobby Consolidation within the wider retail the Scottish Parliament executive to marketplace continued. Bradford-based introduce legislation that will make Wm Morrison agreed a takeover of Safeway a difference. with the merger uniting two food retail giants with combined sales of £13 billion. Support Training would now have 552 stores in Support Training, the SGF’s training arm, the UK after the disposal of 52 stores as celebrated its 25th year in 2004. A special agreed with the regulatory authorities. conference to thank staff for their loyal support over the years was held at Crime Monitor St Andrews Bay. Crime was – and still is – never far away from a retailer’s door. It may be children Planning stealing sweets or a full-blown assault on Development of new large stores continued Scottish Parliament Building. owners or staff. This second report, based to impact on SGF members with smaller on 2003 research, revealed: towns now becoming the main target for Industry Accolade for Scott Landsburgh review of the National Minimum Wage in The increasing cost of fighting crime the major multiples. The SGF continued SGF chief executive Scott Landsburgh line with the fiscal year. to support its members in order to retain ● prevention – up by 66% received the Industry Achievement Award a proper balance of service for local at the Scottish Grocer Awards while a Scottish Parliament Building The increasing threat to staff of abuse, consumers. number of SGF members received awards This was also the year that the new ● violence and threatening behaviour up for high store standards. Scottish Parliament building at Holyrood 500% – not forgetting burglary, graffiti Familiar Names Disappear was officially opened by HM The Queen. and loitering with intent Consolidation in the Scottish convenience National Minimum Wage Designed by Spanish architect Enric Theft up from £825,000 to £1,268,000 – sector saw both Sokolowski Convenience A delegation from the SGF, including Scott Miralles, the building is now an iconic ● plus 50% Stores (13) and Morning Noon & Night (50) Landsburgh, Jim Botterill and David Sands, Scottish landmark and one regularly Young people and drug and drink acquired by another SGF member, met members of the Low Pay Commission frequented by the SGF’s head of policy ● abusers see retailers as an easy target . -based Argee’s outlets in November. They recommended that the and public affairs, Dr John Lee. MSPs Retailers are disillusioned by the lack were bought by Dundee-based Spar National Minimum Wage be linked to RPI held their first debate in the new building ● of substantial deterrents posed by the wholesaler, CJ Lang. with a maximum of 1% and that there be a in October 2004.

44 45 Collaboration New Chief Executive 2005 President Hamish Stewart, in the June issue John Drummond, previously with the of Retail News , spoke about the importance Morning Noon & Night business, joined the THIS year’s conference returned to St of the SGF’s relationship with other trade SGF as its new chief executive. Bringing with Andrews Bay Hotel – now renamed bodies such as the Scottish Wholesale him a wealth of knowledge – 35 years in the Fairmont St Andrews – with President Association and the Association of independent retail and wholesale sectors Hamish Stewart asking those in attendance Convenience Stores (ACS). He also referred in Scotland – he hit the ground running to embrace a ‘Fresh Approach’. 200to5 the regular get-together with the two and was ready to take on the challenges of Irish grocery trade associations and, of developing the SGF as it sought to continue OBE for Eddie Thompson course, the SGF’s links with the International its task of representing and advising Past-president Eddie Thompson was Federation of Grocers’ Associations (IFGA). members in all areas of business. awarded the OBE for services to the grocery trade. Eddie was one of our most Learning from each other and working high-profile presidents, steering the SGF together was crucial, he said, and it was SGF Constitution from 1998-2000. He also sat on the board of also important to forge good relations with At an extraordinary General Meeting on the British Retail Consortium (BRC), chaired suppliers as this helped create mutual August 31, 2005, the new SGF Constitution the Scottish Retail Consortium (SRC) and success. The SGF’s annual dinner for & Rules were approved – these reflected was a board member of the Confederation suppliers – our corporate members – was the changes in our industry and in our John Drummond of British Industry (CBI). an essential part of this. membership.

Scott Landsburgh Bows Out Legislation Scott Landsburgh decided to stand down The Office of Fair Trading (OFT) was as chief executive having taken the considering a market survey of the SGF forward over the last five years convenience store sector. It was also and consolidated its place as a key reviewing the legality of the monopoly representative body and an organisation system of magazine distribution. The UK that was both robust and effective in helping Government, meanwhile, revealed plans members achieve a strong position in to establish a central regulator for trading the convenience store market. Scott’s standards to better control the policing \of background in the trade as a retailer and the big companies. fact he was also a qualified accountant had helped the SGF achieve a number of major Department of Trade and Industry successes and lay strong foundations for the A new code of practice on guidelines to future. Membership had also increased due help retailers supply clear in-store and to a number of large convenience store online prices was launched. Advice was Eddie Thompson with Derek Abbott, who headed up the Mace symbol group groups joining the SGF. given to traders on how to avoid misleading

46 47 prices on the internet and during sale independents had a market share of around would no longer be able to use age-related Chip and Pin periods. It also clarified that comparison with 45%, compared with Scottish independents’ criteria in recruitment selection and Technology continued to play a key role in previous prices must be on a genuine retail share of around of 8%. promotion, and would require to be flexible retailing and at the start of 2005 more than price, and explanations should be easily regarding the retirement age. three-quarters of cardholders had a chip and identifiable and legible to consumers. Technology pin card with most businesses now using The digital age crept ever further into the Keeping up with new technology was a key the new, more secure payment system with business world with PAYE returns from Growth of Convenience element in achieving lower costs and over 70% of all UK tills chip and pin-enabled. medium-sized companies (employing 50- A recent Institute of Grocery Distribution improved efficiency for many SGF members. 249 people) now required to be filed online. report on the convenience sector forecast A prime example of this could be found on Minister Visits David Sands Non-compliance would mean a penalty an increase of 50% to £31 billion by 2010. the outskirts of Kinross where David Sands Minister for Health Andy Kerr MSP, along of £600. with Christine May MSP and Gillian Kynoch Scotland’s share at this time was around had opened a new purpose-built warehouse of the Scottish Executive, visited the David £3 billion and SGF members were urged and head office . The business had End of an Era Sands store in Kennoway which was to think about future opportunities for incorporated an Epos-based stock control The SGF paid tribute to the efforts of past- participating in a pilot scheme for the Healthy further growth. system with a voice-activated picking system President Eddie Thompson and outgoing Living Neighbourhood Shop Initiative . The to process orders for its 20 stores. chief executive Scott Landsburgh at a Study Tour: Dublin minister was delighted that the pilot had dinner at Norton House Hotel. Eddie was proved successful and said it demonstrated Study tours have always been popular with ATMs congratulated on his recent OBE award and the enormous contribution that convenience SGF members and a key strand of the trade Citizens Advice called for banks and ATM Scott was thanked for his major contribution stores could make towards eating more association’s thirst for knowledge and desire operators to improve signage on fee- during his five years as chief executive. healthily. Some 300 stores were now wanting to learn from best practice in other countries. charging machines and to retain the Dublin was this year’s destination and 35 to take part in the next phase of the initiative. number of free cash machines in deprived New Faces delegates arrived in the southern Ireland areas at a time when one in three now The National Executive welcomed five new Scottish Parliament capital from various Scottish airports, piling charged a fee. The Royal Bank of Scotland members to the National Executive: John The SGF continued to represent members into four minibuses to start their latest and Halifax Bank of Scotland both agreed Brodie, CEO, Scotmid; Ken MacKenzie, at both national and local government level. learning journey. The tour provided plenty to install an additional 400 free machines. CEO, Scottish Co-op; Chris McKendrick, There were meetings with Tavish Scott, of food for thought with theft-proof gravity Furthermore, a recent him! Convenience ; Abdul Majid, Bellshill; and John Deputy Minister for Finance as well as feed cigarettes dispensers, hot food centres Tracking Programme survey showed that Murray of Good 2 Go, a nine-store chain in discussions with representatives of the for students and upmarket food-to-go stores with a cash machine had an average the north of Scotland. Scottish Executive on the Licensing operations inspiring retailers to look at ways shopper spend that is two-thirds higher than (Scotland) Act and the current difficulties of developing their own businesses. at other stores. Botterills with Anti-Social Behaviour Orders (Asbos). The tour included a presentation by Tara Botterills’ Springboig store won Wiseman’s It was the SGF’s view that these frank and Buckley, chief executive of Ireland’s trade Legislation Neighbourhood Shop of the Year and full discussions were invaluable in shaping association RGDATA in which she discussed It was announced that age discrimination in director Nanette Botterill received a career legislation and, in the case of Asbos, major issues facing her country’s employment would be illegal from October 1, recognition award. Botterills was also gearing adjusting the process when it was independent retailers. At the time, Irish 2006. With some exceptions, employers up to celebrate its 50th anniversary in 2006. not working.

48 49 Bank of England 2006 The SGF’s John Drummond met with a Scottish-based Healthy Living representative of the Bank of England at the bank’s THE SGF returned to St Andrews for its Annual Neighbourhood request. Subjects discussed included increasing energy Conference for the fifth year running with 450 in costs, a margin squeeze on service facilities, investment attendance. New President Pete Cheema’s first duty was Shop Initiative by discount retailers, the major multiples entering the to present Eddie Thompson and Scott Landsburgh with Now generally referred to as the honorary membership before getting down to business. convenience store sector and the impact of the National SGF Healthy Living Programme, Minimum Wage. 200A number of m6ajor issues came under the microscope, this hugely successful government- including the review of the Licensing (Scotland) Act and funded initiative had moved into KeyStore areas such as trading hours, fees and promotions as well President Pete Cheema welcomed 120 KeyStore retailers Phase 3 and with such a high level as the lack of consistency in the interpretation of planning as members of the SGF citing the SGF’s training arm, of interest from members there laws. It was also noted that the SGF’s most recent Retail Support Training, as one reason for KeyStore fascia Crime Survey revealed an increase in the number of were fears that the allocated owner JW Filshill deciding to join forces with the trade crimes against independent retailers. budget may run out. The original association. Glasgow-based Filshill was also attracted to Public Affairs five participants continued to show the SGF by its growing stature as a lobbying organisation For the first time, the SGF appointed a public affairs good growth in the sale of fruit with its sales director Ian McDonald sitting on the SGF Fairmont St Andrews – venue for the adviser to improve links with the Scottish Executive and and vegetables with branded board until his retirement in 2017. SGF conference for several years Scottish Parliament, MSPs and government ministers. in-store stands helping to interest Test Purchasing The SGF also appointed a dedicated recruitment officer. consumers. A recent test purchasing pilot in Fife resulted in three Smoking Ban shops having their alcohol licences suspended following From 6am on Sunday, March 26 it became illegal to smoke double failure when tested. President Pete Cheema in all enclosed public places and business premises in urged members to ensure that all staff were correctly Scotland, including offices, shops, bars and restaurants. trained in the sale of alcohol as the scheme was soon to Business vehicles were also included. be rolled out across Scotland. Although the vast majority Grocery Market Investigation of SGF members had met and passed the test purchase As part of the Competition Commission’s market criteria, the mantra remained: ‘Be Responsible Retailers’. investigation into the supply of groceries in the UK, a group of SGF representatives gave evidence on unfair Rural Post Offices buying power, predatory pricing, below-cost selling and John Drummond and Pete Cheema attended a meeting other unfair trading practices. The SGF representatives to hear the concerns felt by communities on the future included David Walker, chief executive of CJ Lang & Son, of rural Post Offices. In the last three years, 368 Post Græme Knowles of G&G Knowles, Aberdeen and the Offices had closed, including two-thirds of rural Post SGF’s chief executive, John Drummond. Offices in Scotland. 50 51 • 334 racist incidents organising a series of licensing road shows 2007 • 14,776 incidents of staff thefts valued at throughout Scotland, producing the SGF £622,000, ranging from £5 to £30,000 Licensing Guide – Comprehensive Guide PRESIDENT Pete Cheema chose Alive and • 137 burglaries were reported with stock lost for Retailers plus a safe drinking leaflet for Kicking for the theme of this year’s Annual at £148,000 and repairs nearly £200,000 consumers, Be Healthy Drink Safely . Conference, opening the business session by reflecting on the goals he had set a year • 28 robberies took place costing £15,000 Holyrood Manifesto ago. Membership of the SGF had increased • Credit and debit card fraud increased The SGF invited MSPs to attend the launch 2substantiall0y but not as much as0 he would 7 by 54% from 2005 for chip and pin of its manifesto ahead of the Scottish Parliament elections in May 2007. Key areas have liked. But he noted how the Scottish A large investment by stores to prevent covered in the manifesto were retail crime, Executive and Parliament were more aware crime had resulted in a small reduction healthy living, planning issues and the 100% of SGF and the benefits of consulting the in some areas but not in others. It also Left: Pete and Kay Cheema at the conference Proof Campaign for a universal proof of leading trade organisation on a broad emerged that retailers were reluctant to Above: David Sands won several awards in 2007, including two at the Convenience Tracking Programme age card to reduce the problems faced spectrum of issues. report customers while recent proposals for (CTP) Awards in London by retailers selling age-related products With regards to the new Scottish licensing a lighter touch to be adopted for sentencing However, changes in the economic climate, such as alcohol and tobacco. The Scottish laws for alcohol, Pete encouraged members sent out the wrong message. With neither the recession and subsequently less Parliament elections saw the SNP become to use the Challenge 21 approach to identify the government nor police willing to give investment in training made Support Training the new minority Government, coming to those who might be underage. It was quite a high priority to theft, fraud and break-ins, a less viable entity. Losses were appearing various arrangements with other parties. simple, he said. If anyone looks under 21, many retailers would be forced to increase on the balance sheet and the situation was adopt a ‘no ID, no sale’ policy. prices to cover the cost of crime. likely to get worse. A thorough investigation Collaboration As part of the desire to have more influence The President’s other objectives for the year Support Training into its future viability led the National at both Holyrood and Westminster included government proposals to change It had become clear to the National Executive to make a decision in August 2007 an agreement between the SGF and the way tobacco is displayed, retail crime, Executive that membership fees could not to sell Support Training on the basis that Association of Convenience Stores (ACS) competition, Post Offices, Healthy Living sustain the SGF in the longer term so it was future losses were not sustainable and could was arranged. The SGF and ACS would and the Environment. vital that other ways of increasing income threaten the viability of the SGF itself. should be explored. now work together on a formal basis for the Training has always been a major strand of mutual benefit of both trade associations. Retail Crime Support Training Ltd became the successor services to members and it was hoped that This was – and remains – an ongoing hot to the Scottish Grocery Trade Training in the future a new training company would Community Shop topic. Crime continued to be a major Association in the late 1980s and it had be established. The SGF’s monthly magazine for members headache for retailers and the SGF’s 2006 proved to be a beneficial service for SGF changed its name from Retail News to Retail Crime Survey, based on responses members and also other retailers, even some Licensing (Scotland) Act 2005 Community Shop to reflect the fact that from 1,000 retailers, revealed: multiples. It also provided a source of income It was confirmed that the Licensing (Scotland) most members now saw themselves at • 5,099 threats of violence to staff which helped support the other services Act 2005 would be implemented in full by the heart of their community, providing • 263 incidents of physical violence which the SGF provided for members. September 2009. The SGF wasted no time in a responsible approach to retailing.

52 53 2008 2009

CARNOUSTIE’S Colin Landsburgh, the THIS was always going to be a difficult year for retailers, newly-appointed SGF President, chose largely due to the swathes of legislation coming in, most Seize the Day as the theme of the 2008 notably the Licensing (Scotland) Act. The Tobacco and conference and welcomed retail and Primary Medical Services (Scotland) Bill, aimed specifically industry experts who informed delegates at reducing the attractiveness and availability of tobacco 2on the lates0t issues, thinking an0d trends 8 2to und0er-18s, would not co0me into force until 29 010, giving affecting the convenience store sector. retailers time to prepare. He urged fellow retailers to be proud Not so widely discussed was legislation surrounding of the services they offer to their local employment law. Statutory holiday entitlement increased communities and stressed the need for the Colin Landsburgh from 24 to 28 days per annum for those working a sector to take risks, otherwise there would five-day week and there were increased fines for non- be little progress. Colin pointed out that industry – apart from the supermarkets – compliance with National Minimum Wage rates. Retailers the role of the independent retailer was to were disappointed at the weakness of the also had to take on board increases in statutory maternity, ensure stores are well stocked and provide Commission’s findings. The inquiry found paternity and adoption pay along with increases in good service with a smile as well as being that differentials in price between the ‘Big statutory sick pay. at the heart of the local community. Four’ and the rest had gone from 13% in All of this meant that SGF staff, ably led by chief executive 2000 to 16% at the present time. The SGF’s John Drummond and supported by President Colin Scottish Grocer Awards view was that an independent regulator Landsburgh and the National Executive, were kept on would not make much progress unless it Awards help retailers improve store their tœs. The SGF was building a strong relationship with was ‘given teeth’ which seemed unlikely. standards and it was gratifying to see government at both national and local level to ensures the SGF well represented at the Scottish that new and amended legislation was workable and did Lobbying & Legislation Grocer Awards in March when 14 of the 16 not impose unfair burdens or costs on the members. categories were won by SGF members. Part of the burden for retailers is the amount The prestigious Industry Achievement of red tape and bureacracy involved in the Community Store Campaigner Award was won by David Sands, Kinross. day-to-day running of their business, plus The launch of the SGF’s Community Store Campaigner the impact of ever-burgeoning legislation. initiative was specifically designed to allow SGF members Grocery Code of Practice The SGF noted that having a Scottish to get more involved with their community and engage The recent inquiry into price discrimination Parliament had made a huge difference in its more effectively with their local MSP, MP and councillors. by the Competition Commission proposed ability to make its voice heard and influence Members were encouraged to invite local politicians into an independent ombudsman for the draft bills to help reduce or remove the their stores in order to discuss with them the challenges grocery sector and an extension of the effects of unworkable or simply unnecessary they faced and, crucially, highlight the role they play in current Code of Practice. Most of the aspects of proposed legislation. John Drummond local communities the length and breadth of Scotland.

54 55 Alcohol Awareness Week SGF Healthy Living Programme This joint initiative between the Scottish Government 2010 Public Health Minister Shona Robison and the alcohol industry saw hundreds of independent announced an investment of £679,000 in stores get involved to promote responsible drinking by THE second decade of the new millennium the SGF Healthy Living Programme over displaying posters, leaflets and other point of sale (POS) had only just begun when the new coalition the next three years. This investment would materials. Seventy MSPs visited convenience stores in government of Conservatives and LibDems enable more stores to get involved in the their constituencies. produced their first Budget. Standard VAT programme – now in Phase 4 – and enable currently at 17.5% was raised to 20% from local authorities to expand the range of January 2011, resulting in an2 increase in VAT 010 Tobacco and Primary Services (Scotland) Bill products as well as create a Gold Standard Chief executive John Drummond attended a smoking goods and services of around 14% with VAT for stores which improve the promotion conference at Holyrood where he outlined the reasons on energy staying at 5%. Reductions in of healthier products. for the retail sector’s opposition to the Bill. Some 18 MSPs corporation tax of 1% and in small business attended a Parliamentary Reception and retailers had the rates were welcomed. Lobbying Meanwhile, the Low Pay Commission opportunity to discuss the important role smaller shops For the SGF, one of the biggest successes to announced increases in the National play in the community. date of our lobbying activity was the rejection Minimum Wage with workers aged 21 and of a proposal to ban alcohol sales to people over rising to £5.93 and sliding down to Annual Conference under 21. However, the legal challenge led £2.50 per hour for apprentices. This year’s conference returned to St Andrews with by Imperial Tobacco against a cigarettes the theme Community First focusing on how the retail and tobacco display ban in shops failed. industry is vital to the continued vibrancy of local For small retailers in Scotland, the legislation communities. It was chaired by Brian Taylor, BBC would come into force on April 6, 2015 and Scotland’s political editor. there were widespread fears that illicit Colin Landsburgh, in his second year as President, underground tobacco trade would spike. welcomed delegates to the high-profile event which Annual Conference included an information seminar where experts The new President Græme Knowles opened outlined details of controversial but important changes this year’s conference at St Andrews entitled to legislation. The proposed ban on the display of The Winning Formula and spoke of the tobacco products, the current inconsistencies in the passion and commitment required to implementation of the Licensing (Scotland) Act by succeed in business. He praised the role of various licensing boards and the often heavy-handed SGF in influencing legislation and approach to retailers on minor breaches of the law encouraged members to take advantage of were discussed. new opportunities. Once again, a good mix The Saturday seminar was chaired by Antony Begley, of business and social activities resulted in Anthony Begley editor of Scottish Local Retailer magazine. yet another successful event. Græme Knowles

56 57 Road Shows Pete Cheema runs for Parliament 2011 New obligations on members to meet the Known for his strong interest in politics, impact of recent legislation on their business former President Pete Cheema stood for LIVING in Scotland means we’re used to practices saw the SGF organise and hold Labour in North Perthshire, leading the changeable weather conditions but no-one a series of well-attended information road party to third position for the very first time was prepared for the coldest December and shows throughout Scotland at locations in its history in this constituency. The January since 1914 when much of the north from to Dumfries. President lessons and relationships that he formed of Scotland was cut off. Stock was unable Graham Knowles and chief executive with Labour colleagues and his fellow 2to be delive0red, roads were blo1cked and 1 John Drummond led these events. election candidates John Swinney and inaccessible, salt and grit were in serious Murdo Fraser would later become short supply all over the country and train Scottish Parliament Elections invaluable in his position as chief executive services were cancelled. We were given a The Scottish Parliament elections took place of the SGF. list by the Scottish Government regarding in May with the SNP winning an overall priorities to the convenience sector. majority. For the SGF, the expectation was Pete Cheema didn’t become an MSP but is now that this could present challenges in those President Græme Knowles, speaking in SGF chief executive areas which affect members, especially Community Shop , reminded us how the those selling cigarettes and tobacco in the weather can often affect small retailers, present economic climate with pressure on particularly but not exclusively those in household budgets. Membership remote parts of the country. During this period, temperatures of -20ºc were common Membership retention and but Altnaharra, near Lairg in Sutherland, development remained a key objective recorded -22.3ºc on January 8, 2011. of the National Executive and store numbers grew as the SGF welcomed Manifesto hundreds of new stores including Spar, Once again, the SGF launched a manifesto Nisa, , Premier and McColl’s. ahead of the upcoming Scottish Parliament For corporate members – suppliers elections. The manifesto set out the key policy concerns for local shops and and other non-retail members – a new highlighted a number of areas for action, three-tier system was established including: retail crime and assaults on with Gold, Silver and Bronze options. workers; the need for tougher prosecution The SGF invited interested suppliers and sentencing; irresponsible selling of to attend a meeting which included below-cost alcohol; the amount of business a tour of the Scottish Parliament. regulation; and, on a positive note, continued Spar is a mainstay of the convenience store sector support for the Healthy Living Programme . in Scotland

58 59 take place over the course of just one 2012 2013 day, minimising disruption to members’ businesses and allowing them to plan around ROBERT Sider, chief executive of the Clydebank Co- WHILE the weekend Annual Conference their absence from their stores more easily. operative Society, took over as the new President and had stood the test of time well with immediately pointed to how the restructured SGF was attendance typically exceeding the 400 The first new-style event took place in making a difference. An increased emphasis on lobbying mark, the National Executive took the October. Chaired by journalist and TV/radio at the Scottish Parliament and with local authorities was decision that a different format would better presenter Kaye Adams, the event at the 201clearly hav2 ing a beneficial knock-on effect for key suit the modern convenien2ce store operator 0prestigious Presto1nfield House ho3 tel in projects such as the high-profile SGF Healthy Living and encourage more retailers to attend. Edinburgh attracted a raft of high-quality Programme . speakers and a Call Kaye session – mirroring Placing greater emphasis on the business the presenter’s Kaye Adams Programme on Chief executive John Drummond stressed that lobbying content of the conference and losing the BBC Radio Scotland – encouraged lively would continue to be one of the main functions of the ‘family’ element meant that the event could debate of key issues affecting the retail trade. SGF as part of its role to represent the views of members to policy decision-makers in the Scottish Government.

Conference & Events At the annual SGF Networking Event it was announced that there would be no family-style two-day conference in 2013. Instead, there would be a one-day business conference in Edinburgh, designed to allow more members to attend without having to spend two or three days away from their business. It was also revealed that the SGF Retail Excellence Awards would be launched in October 2013. John Drummond Minimum Unit Pricing on Alcohol The Alcohol (Minimum Pricing) (Scotland) Act 2012 was passed in June 2012 but although the controversial policy was approved by MSPs at Holyrood it has been tied up in a succession of court challenges amid claims it breaches European law with the Scotch Whisky Association leading the legal challenge.

Kaye Adams chairs the 2013 Annual Conference

60 61 Another strand of the conference was the SLR’s New Store The MSP for Moray was impressed with the presentation of the newly-introduced SGF While the trade press are knowledgeable schemes there that created an incentive for Retail Excellence Awards which had attracted about the sector there’s nothing quite like consumers to return their drinks containers entries from retailers throughout Scotland in owning your own store to find out what it’s to retailers or specific collection points, eight different categories. SGF President really like running your own retail business. supposedly encouraging them to recycle Robert Sider and Kaye Adams presented the SLR magazine did just that when it opened more and limit the number of containers main awards and every outstanding entry Woodlands Store in Falkirk with editor going to landfill. received a certificate of achievement. Robert Antony Begley – who would go on to join It was the Environment Secretary’s view that spoke of the fresh talent emerging in the the SGF National Executive in January 2018 the introduction of a scheme could help Scottish independent retail sector. He said – admitting it was a ‘madcap idea’. this created opportunities and optimism to tackle the problem of plastic bottles and help SGF members rise to future challenges. “We thought why don’t we buy a store so cans littering Scotland’s communities. The that we have the perfect place to try new Swedish system, introduced for cans in 1984 Fabric of Society concepts, test out ideas and figure out if the and extended to plastic bottles in 1994, In an article in Community Shop , advice that’s being offered by the major added a small deposit to the cost of drinks Robert highlighted the contribution the manufacturers actually stacks up in a real which was refunded when the container convenience store sector had made in retail environment,” he explained. “Why was returned. providing jobs in Scotland – currently over would we want to run our own store? Deposit return machines in Sweden 40,000 in around 5,500 stores. Shipbuilding Well, what better way to understand the Collaboration and manufacturing were both known for challenges that retailers face than by As part of its strategy to collaborate with their proud tradition of contributing to the becoming retailers ourselves.” other trade associations where relevant and appropriate, the SGF joined forces with the economy, he said, but the convenience story The local MSP Michæl Matheson, Minister Scottish Wholesale Association to produce also had a long history and great record of for Public Health, was invited along to the a new trade guide for independent retailers service to consumers over the years. store where he discussed the vital role and wholesalers selling tobacco. For example, his own business, Clydebank convenience stores play at local level, Co-op, had been operating for 130 years, the success of the SGF Healthy Living Designed to help the industry fully comply Scotmid 150 years, David Sands was almost Programme in which 1,300 stores were with the new changes to tobacco display 200 years old when the business was sold now participating, public health matters requirements included in the Tobacco to the Co-operative in 2011, Kelly of Cults and the removal of confectionery products and Primary Medical Services (Scotland) was 100 years, Spar retailer and delivered from checkouts. Act 2010 and acknowledged by the Scottish wholesaler CJ Lang & Son was still going Government, the Fingertip Guide to the strong after 95 years, Botterills had notched Deposit Return Scheme New Tobacco Display Laws was published up over half a century and a host of others A trip to Sweden inspired Environment in partnership with leading tobacco could boast decades of service to the Secretary Richard Lochhead to consider a companies JTI, Imperial Tobacco and British consumer. deposit return scheme (DRS) for Scotland. American Tobacco.

62 63 40,000 jobs. It is at the apex of supply 2014 chains, providing routes to market for our manufacturers and wholesalers, and it Abdul Majid becomes President ILLICIT trading continued to be a major increasingly supports genuinely local Bellshill’s Abdul Majid stepped into the President’s problem in Scotland and the SGF joined producers. shœs and was proud to represent a large number forces with the Scottish Wholesale Association and Scottish Anti-Illicit Trade “All of this is threatened by illicit trade. of Asian retailers who had given a great service to Group (SAITG) to highlight the escalating Responsible retailers are already feeling the the Scottish convenience trade over many years. 2economic a0nd community costs1 of the illicit 4 impact of this criminal activity and we believe Of course, Pete Cheema had already blazed a trail that now is the time to join forces and pool trade in counterfeit goods at a Parliamentary in this respect as President in 2006-08. Reception at Holyrood in January. our resources to effectively combat the illicit trade across Scotland. By bringing the key Abdul moved very quickly to arrange a meeting Hosted by , the Dundee-based agencies together and by concentrating our with the then First Minister Alex Salmond to discuss MSP for North East Scotland and attended efforts we believe that the battle can be won.” the Living Wage – at that time £7.65 per hour – plus by MSPs including Kenny MacAskill, the other key issues including proposals to remove all Cabinet Secretary for Justice, the well- Licensing Boards Abdul Majid attended reception highlighted the ongoing Retailers, while accepting the role of confectionery from the till point to help combat joint initiative between both business and Licensing Boards in renewing and Scotland’s growing problem with obesity. law-enforcement organisations in tackling approving new or amended licences, were He also discussed with the First Minister the the illicit trade that costs the economy finding it difficult to understand why large billions of pounds a year and blights multiples had licences granted where there aggressive expansion of the large multiples in the communities across Scotland. was clearly saturation or overprovision. This convenience sector as well as the threat to sales of meant the viability of current licensed stores the Scottish Government’s policy on minimum unit Wholesalers, independent retailers and was undermined and although retailers high-profile individuals from enforcement pricing on alcohol. accept that competition gœs hand in hand organisations with an interest in stamping with running a business there has to be a out illicit trade also attended the reception level playing field. which heard presentations from SWA President Asim Sarwar, John Drummond, Legislation chief executive of the SGF and Police The Waste (Scotland) Regulations – Resource Inspector Alan Dron, chair of the Scottish Efficient Scotland came into force on Anti-Illicit Trade Group. January 1, 2014 with all waste required to John Drummond told the reception: be recycled and businesses not complying “Responsible retailing is at the heart of risking a fine. In addition, most food Scotland's communities. The convenience businesses would also be required to store sector in Scotland provides over recycle food waste.

64 65 Study Tour: Edinburgh favour of an independent Scotland. But the result also This year’s study tour took place in Edinburgh and the meant that the whole political landscape had changed. surrounding area. Delegates visited nine stores and the The SNP gained around 100,000 new members in the SGF Gold Members participating were impressed by the months following the referendum the vote while the way local stores had adapted to serve their communities. Smith Commission was set up by the UK Government to oversee the process to take forward the devolution Parliamentary Debate commitments on further powers for the Scottish Politically, the SGF’s profile was enhanced when the Parliament. SNP’s Gordon MacDonald, MSP for Edinburgh Pentlands, sponsored the first-ever debate on convenience stores First Minister Addresses Conference in the Scottish Parliament in August. The SGF’s clout as a high-profile trade association saw Scotland’s First Minister Alex He expressed concern at the impact and expansion of Salmond MSP accept an invitation to give the the ‘Big Four’ supermarkets as well as discounters such keynote address at the October conference at as Aldi and while the Minister for Enterprise, Fergus Hampden Park in Glasgow. He recognised that Ewing MSP, ‘pledged’ to work with convenience store convenience stores would play a vital part in retailers on the issues identified as creating a barrier Scotland’s economic future. to success. Local multiplier effect research by Professor Independence Referendum Leigh Sparks of the University of Stirling had This, of course, was a very significant year for all Scots. shown that the average convenience store Not only was it the 700th anniversary of the Battle of invests between £250,000 and £440,000 in Bannockburn but it was the year when Scots would have the local economy each year with the profile the opportunity to vote on whether or not they wanted Professor Leigh Sparks of the University of the sector further enhanced when the Scottish to live in an independent Scotland. The referendum was of Stirling Parliament debated the motion The Contribution held on September 18. by Convenience Stores to the Economy . While it was the SGF’s duty to take a neutral stance it also Deposit Return Scheme had a responsibility to inform members on key issues With Environment Secretary Richard Lochhead’s desire and hosted a debate led by Blair Jenkins, chief executive to see the introduction of a deposit return scheme (DRS), of the Yes campaign and Jackson Carlaw, a senior the SGF joined other trade associations and companies Conservative MSP who represented the Better Together operating across the drinks and food packaging supply campaign. The SGF also organised a referendum event chain as members of a new group – the Packaging chaired by Gary Robertson, the BBC presenter. Recycling Group Scotland – set up to work closely with The result of the referendum was a clear victory for the the Scottish Government to help boost recycling, reduce No vote with 55% against independence and 45% in waste and support the new Scottish anti-littering strategy.

66 67 stores play in their communities, both official visit by Public Health Minister 2015 in terms of engagement and from an Maureen Watt MSP to his Nisa store economic perspective. in Aberdeen, explaining how the SGF THIS would be another big year – and Healthy Living Programme was being More than 80 MSPs stopped by the one of considerable change – for the implemented. SGF as chief executive John Drummond exhibition and the feeling was that there was announced his decision to retire in April after a genuine desire to stand up for small local Meanwhile, Saleem Sadiq of Spar Renfrew leading the organisation for nearly 10 years. stores in the face of increasingly aggressive welcomed Minister for Transport Derek 2015 moves by supermarkets and the discounters. Mackay MSP at his award-winning store SGF President Abdul Majid led the tributes to First Minister Nicola Sturgeon also dropped while Finance Minister and Deputy First John, stating that he had given the SGF the by the stand on numerous occasions, as did Minister John Swinney MSP agreed to meet credibility and integrity to become a highly- her predecessor Alex Salmond and Scottish the SGF to discuss key issues including the effective political engagement organisation. Labour leader Jim Murphy. impact of a living wage and combating the Said Abdul: “Key policy and decision-makers illicit trade in alcohol and tobacco. view SGF as being an organisation that they can do business with. He has taken us to a General Election new level and transformed our ability to The remarkable success of the SNP at the Patrick Harvie with Abdul Majid advocate on behalf of our members.” General Election in May when 50 SNP MPs The SGF wasted no time in announcing The event, sponsored by Gordon were elected alongside one Labour MP and well-known Spar retailer Pete Cheema as the MacDonald, the SNP MSP for Edinburgh one Conservative MP created opportunities new chief executive. Pete had been a Pentlands, who had also sponsored the for the SGF to present its case in a number member of the National Executive for 16 first-ever debate on convenience stores of areas. An infographic was sent to all Scottish MPs with information on the number years and, of course, served as President in the Scottish Parliament in August 2014, of convenience stores in Scotland and the from 2006-08. He would go on to guide the was well supported by SGF members with number of jobs they provided. Federation through considerable change, President Abdul Majid, Vice-President tapping into his vast experience as both a Dennis Williams and Saleem Sadiq of Spar First Minister Address Conference retailer and businessman and taking the SGF Renfrew in attendance. into unprecedented territory by changing Opportunity Knocks was the theme of the Constitution five times and truly bringing This event’s success led the SGF to explore the Annual Conference, this year a two-day the trade association into the 21st century. the creation of a Scottish Parliament Cross- event – another first for the SGF – in Party Group on Convenience Stores. October. The business seminar took place Scottish Parliament Exhibition at Gogarburn, the global headquarters Over a three-day period in early January, Political Involvement of the Royal Bank of Scotland, now a the SGF and SLR teamed up to host an Later in the year, as a direct result of the corporate member of the SGF, with exhibition in the Scottish Parliament, exhibition in the Scottish Parliament, SGF First Minister Nicola Sturgeon the highlighting the role that local convenience Abdul Majid with Alex Salmond past-President Græme Knowles hosted an keynote speaker.

68 69 Day two of the conference was chaired by Sandy Wilkie of Müller Wiseman and included presentations from RBS chief Local Shop Report economist Stephen Boyle, Ed Sibley from Other big news at the conference was him! and the SGF’s John Lee. Chief executive the launch of the first-ever Scottish Pete Cheema updated delegates on a wide Local Shop Report. The data in the range of SGF issues. report would be used to drive home Nicola Sturgeon, Scotland’s First Minister, the importance of the independent thanked local retailers for the work they convenience store sector to key policy carry out on a daily basis, and encouraged and decision-makers in the run-up to everyone to work with the Scottish the Scottish election in 2016. Government for mutual benefit. She said that the basic principles of serving Recognising the growing importance consumers and local communities remained Nicola Sturgeon with SGF staff of the views of the SGF, the Scottish at the heart of what local shops did, and Parliament congratulated the what makes them special. Federation on the launch of the report Organised in partnership with 55 North/SLR The Scottish Local Shop Report and welcomed its findings. It revealed magazine , the event began with a Gold Planning for the Future Members’ dinner on the Wednesday President Abdul Majid, addressing the that there were 5,602 convenience Study Tour to Musselburgh evening followed by a well-attended conference, highlighted substantial progress stores in Scotland, with the country This year’s event saw an innovative twist on suppliers’ exhibition on Thursday morning made by the SGF as it forged ahead with accounting for more convenience the traditional SGF Study Tour when a large attended by 100 retailers – the result of plans to strengthen the organisation. These group of some of the industry’s leading stores per head of population than the a lot of hard work by SGF staff. included working much more closely with lights visited Musselburgh in East Lothian. rest of the UK. The report, developed in Corporate members in order to provide The delegates travelled in ‘undercover’ Antony Begley, publisher of SLR , chaired them with value for money for their partnership with the ACS, confirmed mode to check out the town’s many a Thursday afternoon seminar featuring a investment in the SGF. that the local shops sector in Scotland series of 10-minute presentations. Other discounters and learn from the fastest- provided 44,000 jobs. Between 2014 growing sector in grocery. speakers were from Zero Waste Scotland Abdul also revealed that the National and 2015, turnover in the sector and the SGF Healthy Living Programme Executive was looking to make changes increased by 5%: in Scotland, this while retail expert Professor Leigh Sparks of to the SGF’s Constitution and tap into the New SGF Website the University of Stirling and Leicester retailer expertise of Executive members, using their As part of an overall review led by Pete resulted in one new store opening Raj Aggarwal also gave presentations. unrivalled knowledge and experience to help Cheema, the SGF website was updated with every week. Breakout sessions allowed retailers to members be more successful and profitable, a fresh design that was easier to navigate and discuss how various companies could help and also create platforms to enable the SGF compatible with mobile phones and tablets. them to improve their businesses. to contribute to debates on the wider industry . A members’ only area was also created.

70 71 to every candidate standing to ‘visit their Since taking up the post of chief executive Proposed Deposit Return Scheme 2016 local store and get behind the counter in 2015, Pete Cheema had been quietly With the proposed deposit return scheme to get to grips with the real issues facing working away behind the scenes to put new (DRS) still very much a concern for SGF THE SGF kicked off 2016 in style with the our industry’. procedures in place and, in partnership with members, environment agency Zero Waste parliamentary launch in January of the the National Executive, he had adapted its Scotland (ZWS) asked for evidence on the Scottish Local Shop Report at Holyrood. Creating an SGF for the Future structure – including the Constitution – feasibility of implementing a scheme in Leaders of the main political parties and In the same way that major companies to work more effectively for members. Scotland. former First Minister Alex Salmond attended overhaul their strategies and the way they This included changes to the SGF Board, 2the event a0t the Scottish Parliam1ent where 6 Pete Cheema led a joint response from the operate, it had become apparent for some PGMA (Scotland) and the SGF Healthy 30 MSPs were presented with their own time that there was a need to restructure Living Programme . SGF and Association of Convenience Stores, copy of the report. the SGF to make it more relevant to its voicing serious concerns about a DRS and The new strategy also included incorporating members in a world where collaboration, pointing out the challenges retailers would The report, which had already been CLAN – communication, lobbying, advice connectivity and community were on face in terms of bureacracy, physically storing welcomed during a debate in the Chamber and networking – at the core of everything track to become increasingly important and processing the anticipated high levels of as a significant resource for MSPs in the SGF dœs and stands for. in business. returns envisaged, and the increased cost understanding the importance and impact Collaboration – with members, suppliers, for consumers. The response also expressed of the independent convenience trade associations and other stakeholders – concern that a DRS would throw into reverse store sector in Scotland, had attracted was another key facet. A memorandum of the considerable progress Scotland had made widespread coverage in the trade and understanding with the Association of in implementing kerbside recycling services. wider business press when it was first Convenience Stores (ACS) was introduced – launched at the 2015 Annual Conference. In the summer, Pete and John Lee travelled 10 years after the last one when Pete was to Sweden to assess the systems in place leader and president in 2006, his longstanding there. Figures showed that DRS recycling Scottish Conservative leader Ruth Davidson relationship with ACS chief executive James levels in Sweden were 78%. However, figures were both present to discuss the findings Lowman instrumental in strengthening the collated in Scotland would go to reveal that of the report with key SGF retailers while links between the two groups. kerbside recycling accounted for 74% in Alex Salmond agreed to arrange a Meanwhile, research was playing an 2017. It is worth noting that DRS has been meeting between the SGF and the SNP increasingly important role in SGF policy used in Sweden for nearly 20 years! parliamentary group at Westminster to with our influential Scottish Local Shop discuss the impact of reserved issues on Report – produced in partnership with First Dinner for Gold Members the convenience store sector in Scotland. the ACS – and annual crime survey both President Abdul Majid welcomed suppliers The Holyrood launch event formed part of contributing to the formation of the to the SGF’s first-ever Gold Members’ a campaign of political engagement by the Scottish Parliament Cross Party Group on Dinner. This successful and enjoyable event SGF in the run-up to the Scottish Parliament Independent Convenience Stores. This provided an excellent opportunity for election in May and coincided with a influential group was a major breakthrough suppliers to network with National Executive rallying call by chief executive Pete Cheema Ruth Davidson with her copy of the report in the SGF’s political engagement work. members in a relaxed environment.

72 73 Policy & Public Affairs It provides a step-by-step checklist With the SGF continuing to adopt an for ensuring businesses reduce the increasingly high profile at the Scottish opportunities for a crime to occur. A key Parliament, the SGF highlighted three key theme of the seminar was the importance areas of focus: of partnership working to deal with and reduce in-store crime. Policy and legislation ● Informing and influencing Paul Wheelhouse MSP, the Minister for SGF chief executive Pete Cheema with Assistant Chief Community Safety, requested that copies ● Creating effective partnerships Constable Kate Thomson at the launch of the 2016 ● Scottish Crime Report of the report and Charter be sent to him The strategy was designed to enable the in advance of a meeting with the SGF SGF to invest resources in areas requiring Published in partnership with the Scottish to discuss how new legislation can be ongoing development and solutions in a Business Resilience Centre, the report developed. business environment heavily influenced also contained a comprehensive guide to by national and local government increasing security and preventing crime Proxy Purchasing 2016 Study Tour legislation, regulations and ever-changing in-store. This crime survey also showed This contentious issue remained a major policies. that most of the threatening and abusive problem for retailers who sell alcohol and heard presentations from Sandy Bell, incidents towards staff were triggered either Dr John Lee, the SGF’s head of policy and executive member for economic SGF Benevolent Fund by a refusal of a sale or requests for ID. public affairs, highlighted the success of development on Scottish Borders Council, President Abdul Majid reminded members The seminar highlighted the case of retailer the You’re Asking For It campaign in North retailers Richard Garrie and Angus Towers that the SGF Benevolent Fund continued Mohammed Jawed who was subjected Lanarkshire. The campaign, focused on of Tweed Bank Stores in Galashiels, Hawick to provide financial help to those in need, to a violent attack in his Glasgow store, the Wishaw and Motherwell areas, had Spar retailer Kathryn McCusker, and Annika including members’ staff and others leading the SGF to issue a call for the led to significant reductions in crime and Meiklejohn of the local Tempest Brewery associated with the trade. The Grocery Aid Scottish Government to bring forward anti-social behaviour. John, chairman of in Kelso. helpline was now operated in partnership legislation to give shop workers the same the campaign group, described it as an with the SGF, providing a 24-hour service Phil Prentice, CEO of Scotland’s Towns legal protection as emergency workers. excellent example of Police Scotland seven days a week to those in need of help Partnership, also spoke, highlighting the The SGF revealed that this would be a key and SGF working in partnership. and support. number of high-quality and niche part of its manifesto for the forthcoming Study Tour: Scottish Borders producers throughout the region who are Scottish Parliament election. Retail Crime Seminar The 2016 SGF Study Tour took place in the working with dedicated retailers to help The SGF Retail Crime Report , launched at Keynote speaker at this event was Assistant Borders for the first time with a delegation of keep alive the commercial heart of Borders the inaugural SGF Retail Crime Seminar in Chief Constable Kate Thomson of Police over 50 retailers, wholesalers and suppliers towns and villages. SGF chief executive February, revealed that in 2015, 92% of Scotland, who launched the Standards travelling to Galashiels on the new Borders Pete Cheema rounded off the day, convenience store retailers experienced Charter for Safer Business, developed by the Railway to see how it is helping to open up reiterating the great opportunities for some form of shop theft – almost one- SGF and the Scottish Business Resilience the area for inward investment and tourism. economic development presented by quarter on a daily basis. Centre and endorsed by Police Scotland. Supported by Abellio ScotRail, the event the Borders Railway.

74 75 This was a hugely successful study tour and SGF Slams Sugar Tax members including: banking charges, marked a significant change of format from The SGF expressed strong disappointment commission rates and the National Minimum previous events which many participants Scottish Parliament at the UK Chancellor’s announcement in Wage. A key focus, he said, would be to felt were akin to ‘guided bus tours’. By Cross Party Group the Budget that a sugar tax was to be levied bring retailers, symbol groups and suppliers introducing a much more structured event on Independent on the soft drinks industry in a bid to curb together to harness collective strength and with carefully focused elements, delegates the country’s obesity. The levy, to be he pledged to visit as many members stores were able to digest more of the content and Convenience Stores introduced in April 2018, would have as possible during his time in office. take on board the points raised that were serious implications for independent Around 50 retail representatives Other speakers included chief executive of specific interest to them. retailers, the SGF warned. gathered for the first meeting of the Pete Cheema, head of policy and public Scottish Parliament Cross Party Group Chief executive Pete Cheema said the affairs John Lee, RBS economics adviser on Independent Convenience Stores. Chancellor ‘completely ignores the Marcus Wright and Fergus Ewing, Cabinet This was a historic and significant efforts taken by the soft drinks industry to Secretary for the Rural Economy and Connectivity who praised the SGF’s efforts occasion for both the SGF and wider reformulate their products, promote low or no-calorie alternatives and the commitment in a number of areas including the SGF industry and a major step forward in not to advertise high sugar soft drinks to Healthy Living Programme . enabling retailers to meet regularly and under-16s’. He said retailers were concerned engage with MSPs to voice their views that the measure would most likely pass SGF Exhibition at Holyrood on the issues of the day affecting stores on the cost to consumers despite the For the second year running the SGF staged the length and breadth of Scotland. Chancellor suggesting last year that the an exhibition at the Scottish Parliament in obesity problem would be best tackled in order to engage with MSPs and highlight the SNP MSP Gordon MacDonald, a key other ways. importance of the independent convenience player in establishing and championing store sector. The SGF also launched its 2016 the group, was elected convener with Annual Conference Scottish Local Shop Report, presenting the SGF’s head of policy and public This year’s Annual Conference – themed copies to First Minister Nicola Sturgeon and affairs, John Lee, appointed secretary. Thrive in an Era of Change – returned to the opposition party leaders Ruth Davidson, Kezia Dugdale and Patrick Harvie. John described the group as a ‘unique the Royal Bank of Scotland’s Gogarburn conference centre with Bellshill’s Abdul platform for bringing everyone in our The event received excellent coverage in Majid handing over the chain of office to the press and on social media channels sector together’ and said it had the new President Dennis Williams of Premier including Twitter, with MSPs tweeting and potential to set the agenda on key Broadway, Edinburgh – an independent retweeting posts about the new report and issues that would affect SGF members retailer with 30-plus years’ experience in also the importance of supporting local business. and the wider convenience trade. shops – another key reason for holding the The Scottish Parliament Cross Party Group on In his first address as President, Dennis exhibition at Holyrood. The First Minister Independent Convenience Stores meets at Holyrood outlined some of the big issues facing follows the SGF on Twitter.

76 77 McColl’s struck a deal with Morrisons 2017 ● which would see the supermarket SGF Visits 10 Downing Street become sole supplier to the convenience Chief executive Pete Cheema and John THE SGF started off the year with a healthy store and newsagents’ chain – and increase to both its Retailer and Corporate Lee, head of policy and public affairs, resurrect the Safeway brand membership with new members including travelled to London for a meeting with Aldi revealed ambitious plans to symbol group franchise One Stop. Chief ● quadruple store numbers across the UK Lord Andrew Dunlop, the Under- executive Pete Cheema reiterated the Secretary of State for Scotland at 10 need for the industry to be u2nited and 017 Healthy Living Programme Downing Street as a follow-up to his work together in view of all the changes There was a boost for the SGF Healthy keynote address at the SGF’s Success in taking place. Living Programme in the form of Scotland summit in March. recognition from the Scottish Parliament An Evolving Marketplace for past-President Abdul Majid’s work in A key topic for discussion was the Nothing ever stands still and the retail promoting the scheme and providing a full increasing involvement of companies industry is known for its resilience in the face range of healthy foods to local schools in like Amazon in providing online grocery of change. In 2017, there was more change his area and, of course, his customers. than most of us could possibly have shopping with the SGF concerned that imagined – even the most seasoned retailers these companies often receive tax and industry player in our midst. Some of advantages which could give them a Lord Dunlop, Pete Cheema and John Lee the highlights were: competitive edge and put more Booker and Tesco got the green light pressure on independent retailers in an and said the Scotland Office was ● from the Competition and Markets already competitive UK grocery retail committed to strengthening its Authority (CMA) for their £3.7bn merger – market. Lord Dunlop instructed officials relations with the SGF and its members. Booker CEO Charles Wilson would go on to send the SGF a paper outlining the Scotland Office officials also pledged to to be named Tesco UK CEO in February 2018. In July, Tesco had axed 1,200 at its steps the UK Government was currently work with the Cabinet Office to secure head office. taking to ensure a level playing field on the attendance of a Cabinet Minister at Over 75% of Nisa’s members elected in the SGF’s Annual Conference. tax and invited comments. ● favour of a £137.5m takeover bid from the The Under-Secretary of State also This important visit – the day before the Co-op stressed that the UK Government Brexit vote – ended with a tour of 10 Palmer & Harvey, which supplied 90,000 ● grocery and convenience stores including recognised the importance of the Downing Street and chance encounter Costcutter, Tesco and Sainsbury’s, independent convenience store sector with Larry, the Downing Street cat. First Minister Nicola Sturgeon shows her support for the collapsed into administration, sending Healthy Living Campaign with Bellshill’s Abdul Majid shockwaves throughout the industry and programme director Ross Kerr

78 79 The programme itself, sponsored by the Scottish Government, continued to grow SGF Mini Summit from strength to strength during 2017 with Plain Packaging and ECigs The SGF’s Mini Summit at the end of an uplift in the number of healthy eating New plain packaging rules for tobacco came into April attracted a high-profile line-up days in convenience stores where pupils force on May 20 and the SGF published A Guide to from local primary schools visit. Indeed, of speakers, including Charles Wilson, New Regulations: Nicotine Vapour Product and almost 3,000 children attended these CEO of Booker and Keith Brown, excellent events during the year with Tobacco Compliance in Scotland to guide retailers Cabinet Secretary for Economy, Jobs retailers benefiting from increased through the new legislation. Legislation on the and Fair Work. This year’s summit footfall and stores getting closer to sale of ECigs also came into force on April 1 which focused on technology – an area which their communities. means that young people under 18 years old will continue to be crucial for retailers cannot buy these products and must have Adapting to Change in responding to changing shopping permission to sell tobacco and cigarettes papers. A report by the Institute of Grocery patterns and customer behaviour. Distribution (IGD) examining how the This was produced in conjunction with the Scottish ‘post-millennials’ – those born between Government – the first time that a compliance guide 1992-1999 – will shape the future of of this kind has been produced with the full support shopping in the food and grocery industry and endorsement of the Scottish Government. predicted that they will have more spending power and influence. Key factors in meeting their needs will be time and convenience, according to the report, so Launch of AWRS the industry must be prepared to respond April 1 marked the launch of an online service that will to this age group’s different approach to allow those who purchase alcohol for onward sale to preparing meals or lose out. check that their UK wholesaler is approved under the Alcohol Wholesale Registration Scheme (AWRS). This Meanwhile, a report in The Grocer revealed service, welcomed by the industry, lets retailers and other that the impacts of Brexit were hitting with trade buyers check a wholesaler’s unique reference the cost of bread, beans and beer all seeing number (URN) against the HMRC register of approved price hikes and shoppers set to abandon wholesalers. brands that passed on the inevitable inflationary impact of the UK’s planned exit The scheme was brought in to stop illegal alcohol, where from the EU. Later research by the leading duty has not been paid, entering the supply chain. Trade trade magazine showed that key grocery buyers who buy from UK wholesalers which have not SGF chief executive with Booker’s Charles Wilson, now lines could rise 30% with a zero tariff deal been approved by HMRC risk having their stock seized, CEO of Tesco UK post-Brexit. fines or even a criminal conviction.

80 81 Top Award for SGF retailers, suppliers and guests with Fergus It’s always good to be recognised for Ewing MSP, Cabinet Secretary for achieving outstanding results and the SGF, SGF Strengthens the Rural Economy and Connectivity and in a UK-wide competition, was named Partnership with STP legendary Scottish entrepreneur Sir Tom Best Food and Drink Trade Association by Farmer among those addressing delegates. leading industry publication Trade Monthly SGF chief executive Pete Cheema was The Cabinet Secretary announced a new Magazine . Its 2017 Food & Drink Awards appointed to the board of directors of £250,000 capital investment programme raised a glass to the SGF whose staff had Scotland’s Town Partnership (STP), an to support small independent grocers demonstrated how innovative thinking and organisation which represents and introduce Food to Go stations within tireless effort could lead to huge success. promotes the diversity of Scotland’s their stores meaning that the Scottish towns and places, and supports those Government-backed fund will provide small Planning Gateway organisations and groups that have grants covering 50% of the cost of refitting A long-time supporter of helping members the store, new equipment and displays as navigate their way round local planning an interest in, or ownership of them. part of efforts to support small businesses. applications, the SGF took a major step There are almost 500 towns in Scotland. forward in enabling its retail members to He said: “Food to Go is fast becoming Pauline Mullen, PA to the chief executive and Pete The two organisations went on to join easily access information on planning Cheema with the award a growth market for many retailers but applications and local development plans. forces to deliver the SGF Study Tour introducing the offer comes at an additional The new Planning Gateway, available on the in September, looking at business cost which can present a challenge to small SGF website, provides members with a direct investment in Scotland’s towns. independent grocers who are already link to every local authority planning portal operating on tight margins. in Scotland with additional links to every local development plan. investigate alternative banking options for Each local development plan shows where SGF members. SGF also invited RBS to join retail development can be sited within each the Scottish Parliament Cross Party Group new enterprise, business and housing zone. Sub-Group on Convenience Stores and Planning issues are vital in enabling members Communities. to assess the level of competition. . 99 Not Out! SGF Meets with RBS With the SGF fast approaching its centenary, SGF chief executive Pete Cheema and Dr 99 Not Out! was an apt theme for the 2017 John Lee, head of policy and public affairs, Annual Conference with President Dennis met with RBS in London to discuss how the Williams at the helm. Taking place once bank’s proposed plans for further branch again at RBS Gogarburn, the conference Cabinet Secretary Fergus Ewing addresses the closures would impact on business and Dr John Lee, SGF head of policy and public affairs attracted a stellar line-up of speakers, conference at RBS Gogarburn

82 83 “This competitive fund will provide some Minimum Unit Pricing updates on our policies and events, but much-needed support to those who want After much debate and deliberation, the we also increased our presence through to diversify and expand their offer to Scottish Government announced that it Facebook, Twitter and LinkedIn. consumers. It will also provide a great would introduce minimum pricing (MUP) opportunity to further showcase the best for alcohol on May 1, 2018 with the move Protection of Shopkeepers of Scottish produce and encourage a shift designed to raise the cost of the strongest, One of SGF’s biggest achievements in 2017 towards healthier options.” cheapest alcohol and the price expected to was undoubtedly in relation to its work on It was confirmed that the investment be set at 50p per unit. Health Secretary retail crime. Working with Daniel Johnson programme will be administered by the SGF Shona Robison said the measure was MSP, we have taken forward legislation to with applications opening early in 2018. needed to tackle the problems caused by the Scottish Parliament to give shop workers cheap, high-strength alcohol. the same legal protection from assault and Honorary Members abuse that emergency workers currently The Scottish Parliament had passed the A number of Honorary Member awards have. A public consultation was launched in legislation five years earlier but a legal were made at the 2017 conference, November, and this was the first time that challenge by the Scotch Whisky Association including long-time supporter Sandy Wilkie the SGF had sponsored legislation in the had delayed its implementation until of Wiseman’s (now Müller UK & Ireland). Scottish Parliament – a testament to the November 2017 when the Supreme Court Sandy is pictured with SGF chief executive reach and influence of the organisation ruled that it did not breach EU law. Pete Cheema and President Dennis with key policymakers. Williams. Other recipients were: It was later confirmed by the Scottish Tom Wilson, President, 1980/81 and Government that the SGF would produce Deposit Return Scheme ● 1986/87 a guide for retailers to help manage the Another significant piece of legislation being Ian McDonald, JW Filshill change to MUP. This also proved significant proposed by the Scottish Government is the ● Alan McCaffer, PepsiCo in cementing the working relationship deposit return scheme. This will have an ● Bep Dhaliwal, Mars Chocolate between the SGF and the Scottish impact on all stores across the country as Government – going a long way in they will be expected to offer a scheme to A●s in previous years Honorary Members were presented with a certificate highlighting the fact that the trade allow consumers to return drinks containers authenticating their membership. This year, association was now seen as a trusted brand to stores for recycling. The SGF has worked Sandy Wilkie (top), Tom Wilson (centre) and Ian by the key players within the Government directly with Zero Waste Scotland and the however, in addition to the certificate they McDonald (above) receive their SGF Honorary and the Parliament. Scottish Government to explore the most also received a special blazer, recognising Memberships from chief executive Pete Cheema their place in the SGF’s illustrious history. and President Dennis Williams efficient solution for the convenience sector. Communications and Technology SGF Long Service Awards the Federation. Pauline Mullen, Jim SGF moved further into the 21st century Proxy Purchasing The conference also saw a number of long- Amabile, Margaret Bain, Margaret Haig, by upgrading its communication systems. In association with Police Scotland, the SGF serving staff presented with a gift to Linda Edington and Marion Smith were all Not only did we introduce the SGF App, was involved in producing a training video recognise their continued contribution to recognised for their support. available on all mobile devices and offering for members in handling attempts of proxy

84 85 SGF-Scottish Government Capital 2018 Investment Programme The new £250,000 capital investment IT’S our centenary year and January got off programme to support small independent to a busy start with Edinburgh Southern MSP grocers introduce Food to Go stations in Daniel Johnson publishing his consultation their stores, announced by Rural Economy proposals for a Members’ Bill that will create Secretary Fergus Ewing at the 2017 SGF new offences around assault and abuse of Conference, was launched on January 31 workers who are involved2 in the sale of age 018 with applications accepted from March 1. restricted items like alcohol and tobacco. Food to Go stations offer a range of fresh hot and cold food and drink to customers and the Scottish Government-backed fund will The 2017 SGF Study Tour saw members visit Inverclyde provide small grants covering 50% of the cost of refitting the store, new equipment purchasing in stores. This video would be The group included retailers, wholesalers and displays as part of our efforts to launched at the SGF Crime Seminar in and suppliers with SLR editor Antony Begley support small businesses. The grant will February 2018 and feature chief executive and Phil Prentice of Scotland’s Towns be administered by SGF. Pete Cheema and Dr John Lee, policy and Partnership also taking part in a packed public affairs adviser. itinerary comprising presentations, site ATM Interchange Fees visits, a walking tour and a guided bus trip. LINK, the body that co-ordinates most of Staffing the ATM network and sets rules for ATM Riverside Inverclyde’s chief executive Fiona The workload of the Federation grew providers, confirmed that it will reduce Maguire welcomed delegates as they dramatically throughout the year, allowing us interchange fees by 20% over a four-year disembarked at Gourock station – an to increase our staff. We welcomed an events Daniel Johnson MSP period from 25p to 20p per transaction. The entirely rebuilt transport hub that has kick- and communications assistant to the SGF first 5% reduction, from 25p to 23.75p, will started a raft of knock-on investment in the along with a policy and public affairs assistant. Johnson, the Scottish Labour Party take place on July 1. Fees will then reduce a area. Delegates later moved on to Greenock frontbench spokesperson on Justice, has further 5% on January 1, 2019. Further 5% for a tour of Golden Casket, producer Study Tour to Inverclyde worked closely with the SGF on his Bill reductions in interchange fees are expected of confectionery brands Millions and All roads led to Inverclyde in the west of designed to protect shop workers. STV in January 2020 and 2021. Buchanan’s, and one of the largest Scotland for the SGF’s 2017 Study Tour. interviewed SGF chief executive Pete employers in the region. Working alongside host Riverside Cheema on the subject, further raising Cross Party Group on Independent Inverclyde, participants had the opportunity Speakers included Græme Galbraith, awareness of the issue. SGF members Convenience Stores to see some of the recent regeneration of manager at James Watt Dock Marina and were encouraged to respond to Johnson’s The group’s January meeting discussed Illicit the area and its three towns: Greenock, Martin McAdam, chief executive of the yet- Protection of Retail Workers Consultation trade: Scaremongering or a real threat to Gourock and Port Glasgow. to-be-built Ardgowan Distillery in Inverkip. which closes on April 20. businesses? Police Scotland and HMRC gave

86 87 a joint presentation on the negative impact The SGF, in February, organised a two-day their own customers after this date. These and effect of illicit trade on businesses, visit for representatives of TOMRA, one of can be either deposited into their bank the wider economy and society. Kenny Europe’s leading suppliers of reverse vending Minimum Unit Pricing for Alcohol account or exchanged for polymer notes. MacAskill, the new chair of the Scottish Anti- machines. This provided TOMRA with the Health Secretary Shona Robison confirmed the Royal Bank of Scotland, Clydesdale and Illicit Trade Group, was the key speaker and opportunity to visit a number of SGF members’ Scottish Government will recommend that the Bank of Scotland have also agreed that they stated: “Make no mistake: illicit trade impacts convenience stores then participate in an minimum price per unit of alcohol should be will exchange their own paper £5 and £10 on every sector of the economy.” informative Q&A session over dinner. set at 50p. The decision was made following notes from non-customers up to the value of £250. Other banks, building societies and Saving Energy in Scotland analysis of the public consultation, and the Scottish Parliament Lobbying Register The Post Office may continue to accept and Small businesses in Scotland could save up recommended price will now be laid before SGF officials also met with the Scottish exchange Scottish paper notes after March 1. to £8,000 on average each year simply by Parliament’s Lobbying Register Team in the Scottish Parliament. The withdrawal of Scottish paper notes making energy-efficiency improvements. Paul January to discuss the Lobbying (Scotland) coincides with the withdrawal of Bank of Wheelhouse MSP, the Minister for Business, The MUP will be implemented on 1 May and Act 2016 which comes into force on England £10 paper notes from circulation. Innovation and Energy, announced a new March 12. This will see the introduction of there will be no exemption period. Retailers 30% cashback incentive scheme to help a Scottish Parliament Lobbying Register, were advised to take this into account when Diet and Obesity businesses tackle rising energy costs and designed to record regulated lobbying – purchasing stock – this was one of the issues SGF held a round table discussion with reduce their carbon footprint. lobbying which takes place face to face with raised in January when the SGF attended a members of the National Executive about For a limited time only, eligible small and MSPs, members of the Scottish Government, meeting chaired by the Scottish Government the Scottish Government’s diet and obesity special advisers or the Permanent Secretary medium-sized businesses (SMEs) applying at which retailers had the opportunity to consultation to help inform the SGF’s official and which relates to Scottish Government for an interest-free, unsecured Scottish discuss the implementation of MUP from response to it. Productive discussion took Government loan can receive 30% cashback or Parliamentary functions. place and the SGF thanked members for a retail perspective. on the value. That’s up to £10,000 in providing case study material demonstrating cashback on completion of their energy SGF Gold Members’ Drinks Reception In partnership with, and support from the the positive work manufacturers have and Dinner efficiency improvements. Scottish Government, the SGF will also already ready taken to reformulate many of SGF Gold Members had an enjoyable their products. This information formed part produce a smaller retailers’ guide on the Deposit Return Scheme evening at their drinks reception at of the SGF’s consultation response which In what was a busy January the SGF met the Holiday Inn Edinburgh City West. implementation of MUP to ensure members was submitted by the January 31 deadline. with MSPs Maurice Golden and Donald This provided opportunities for members are fully compliant with the MUP regulations. Cameron to discuss the likely implications to network and also discuss the latest It was agreed that this would be in both hard You’re Asking For It Campaign of a deposit return scheme (DRS) for the developments in the retail sector. copy and digital formats, and on the SGF app – Since 2015, the SGF has been heavily convenience store sector in Scotland. The the guide will be ready in advance of 1 May. involved in a highly successful campaign SGF outlined the current levels of recycling Paper £10 Banknotes to combat proxy purchase of alcohol. Local in Scotland and discussed the concerns All paper £5 and £10 notes will be withdrawn retailers have been at the forefront of the and challenges that DRS could potentially from circulation on March 1. Issuing banks campaign and practical help is now being present to members. will continue to accept all Scottish notes from put in place to enable a national rollout.

88 89 The Future Green Light for Tesco’s Booker Takeover Tesco’s £3.7bn takeover of Booker was been given The SGF has thrived and the go-ahead by stakeholders with 85% of Tesco survived for 100 years and shareholders and 83% of Booker shareholders while there have been respectively voting in favour of the merger. many ups and downs we MFG Takeover of MRH have grown and developed The UK’s largest service station operator, MRH, was to become a relevant trade acquired by the second-biggest operator – MFG – association for our members, in a £1.2bn deal. This acquisition will create the UK’s number one operator by number of sites and number in tune with the needs of two by volume. convenience retailers in The SGF's John Lee with Superintendent Rob Hay of Retailers Lakhvir Singh, Vishal Sarna, Jaspreet Singh Police Scotland and Councillor Jim Logue, leader of Khaira and Bobby Samra at 2018 Crime Seminar the 21st century. Scottish Ministerial Working Group on Tobacco North Lanarkshire Council SGF representatives attended the latest meeting of the What dœs the future hold? Ministerial Working Group where smoking prevalence Following a rollout in North Lanarkshire, innovative training video on proxy purchase No-one can predict what and tobacco control issues were discussed. partners in the You’re Asking For It produced by SGF and Police Scotland. will happen but one thing campaign have developed an online Relying on Local Retailers Pete Cheema, SGF chief executive, also is certain: the SGF will resource to support local authorities and SGF members, always at the very heart of local highlighted the publication of the Protection other local partners across Scotland that continue to represent the communities, reminded the general public that of Retail Workers Consultation by Daniel hope to replicate it. This was launched industry and work with the ‘shopping locally’ and supporting independent retailers Johnson MSP and urged everyone to at an event in Motherwell attended by was crucial when the ‘red alert’ which brought days respond to it in order to help inform a draft policymakers of the day representatives from 17 local authorities, of snow and blizzard conditions to Scotland caused Bill that will ensure that retail workers to ensure that Scotland’s police from across Scotland, retailers, supply chain issues. received better protection from the law. independent retailers and alcohol producers, health workers and convenience stores have Reports emerged of convenience stores making many more. Over 300 retail outlets CMA Inquiry into Co-op/Nisa Merger deliveries to elderly and vulnerable people in their supported the North Lanarkshire campaign. The Competition and Markets Authority a fighting chance amid communities and, of course, staying open for local (CMA) launched Phase 1 of its formal increasing competition people who were unable to get to the supermarkets. Crime Seminar 2018 investigation into the Co-op/Nisa merger. from the supermarkets Panic buying saw supermarkets stripped of stock while February kicked off with the SGF Crime This phase of the investigation will run and discounters. local retailers proved more resilient, many updating Seminar at the National Police College at until April 23, after which CMA will decide customers on social media when stocks of bread and Tulliallan Castle and the launch of the SGF whether to refer the merger for a Phase 2 milk were available. Crime Report 2018 , along with the Scottish investigation. A Phase 2 investigation can Safer Business Guide 2018 and the highly last up to 24 weeks.

90 91 1918/20 J George 1920/21 A T Dunlop 1920/21 Ex-Provost Riddle 1932/33 W D McGregor 1933/34 R Dempster 1934/35 James Walker 1935/36 George Gordon 1936/37 J H Stevenson Past Presidents of the Scottish Grocers’ Federation

1922/23 Ex-Provost Baxter 1923/24 T H Gilmour 1924/25 D Thompson 1937/39 J F Haddow 1939/40 A W Macdougall 1940/43 John Thorburn 1943/45 D K Wilson 1945/47 J S McCallum

1925/26 J McClelland 1926/27 R Chalmers 1927/28 W Pennycook 1947/49 M Brown 1949/50 James Grant 1950/51 D Adair 1951/52 A L Darling 1952/54 J Wilson Hunter

1928/29 D Fisher 1929/30 T Wilkie 1930/32 John Thomson 1954/55 David Sands 1955/56 J A Grossart 1956/57 J C Adam 1957/58 James Haddow 1958/59 W McGregor

92 93 1959/60 G Hawthorn 1960/61 W F Douglas 1961/62 W A Horberry 1962/63 T Hood 1963/64 Roy MacFarlane 1981/83 John Dwyer 1983/85 Jack Wylie 1985/86 Dougie Edgar 1986/87 Tom Wilson 1987/88 Andrew Nicol

1964/65 Peter Henderson 1965/66 A J Holman 1966/67 Jack Suttie 1967/68 Malcolm Macleod 1968/69 John Aitken 1988/90 Andrew Hood 1990/92 Sandy Gowans 1992/94 Bill Adye 1994/96 Scott Landsburgh 1996/98 David Sands

1969/70 D Woodside 1970/71 A M Morris 1971/72 Jim McGuire 1973/74 A B Aitkenhead 1974/75 R Rogerson 1998/00 Eddie Thompson 2000/02 Dougie Edgar 2002/04 Jim Botterill 2004/06 Hamish Stewart 2006/08 Pete Cheema

1975/76 Lawrie Dewar 1976/77 John Irving 1977/78 Jim Renwick 1978/80 S F Clarke 1980/81 Tom Wilson 2008/10 Colin Landsburgh 2010/12 Græme Knowles 2012/14 Robert Sider 2014/16 Abdul Majid 2016/18 Dennis Williams

94 95 1918-1920 A F B Lawrence Part-time Federation Secretary 1921-1930 A E Wiltshire Federation Secretary 1930-1951 H J Dryer Past Federation Federation Secretary 1951-1953 Secretaries/Chief W B Pinkerton Federation Secretary Executives of the 1953-1978 Archie Alexander Scottish Grocers’ Federation Secretary Federation 1978-1980 Peter Bunyan Federation Secretary 1980-2000 Lawrie Dewar Federation Secretary/Chief Executive 2000-2005 Scott Landsburgh Federation Secretary/Chief Executive 2005-2015 John Drummond Federation Secretary/Chief Executive 2015 Pete Cheema Federation Secretary/Chief Executive

96 1981 Tom Hood President 1962-1963 1981 Jack Suttie President 1966-1967 1981 David Woodside President 1969-1970 1981 Archie Alexander Federation Secretary 1982 Roy McFarlane President 1963-1964 1982 Malcolm MacLeod President 1967-1968 1982 John Aitken President 1968-1969 1982 Bruce Aitkenhead President 1973-1974 1982 Roger Rogerson President 1974-1975 1982 Stan Clarke President 1978-1979 Our industry is worth Honorary 1983 May Christie SGF NEX £5.2 billion per annum Members of the 1983 Ian Adam President 1956-1957 “ 1983 James McGuire President 1972-1973 1983 James Renwick President 1977-1978 to the Scottish economy Scottish Grocers’ 1984 John Irving President 1976-1977 1984 Willie McPhail and directly employs Federation 1984 BenSavage 1984 Geoff Walker over 41,000 people 1986 Madge Alexander 1987 Sam Kilburn ” 1987 Archie McNicol McCurrach’s 1989 Michæl Kempton Federation Accountant 1993 Lionel Cashin Mars UK 1996 Andrew Nicol President 1987-1988 1996 Walter McCubbin SGF NEX 1997 John Paterson SGF NEX 1998 Sarah Jeffrey MD, PGMA 1999 Calum Duncan SGF NEX 1999 Lambert Munro SGF NEX 2001 Lawrie Dewar President 1975-1976/Fed Sec 2001 Ross Kerr Walkers Crisps 2006 Eddie Thompson President 1998-2000 2006 Scott Landsburgh President 1994-1996/Fed Sec 2008 Dougie Edgar President 2000-2002 2012 Jim Botterill President 2002-2004 2012 David Sands President 1996-1998 2017 Tom Wilson President, 1980/81 and 1986/87 2017 Ian McDonald JW Filshill 2017 Alan McCaffer PepsiCo 2017 Bep Dhaliwal Mars Chocolate 2017 Sandy Wilkie Retired Milkman r e d l E

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Scottish Grocers Federation 222/224 Queensferry Road A History: Edinburgh EH4 2BN 199 3– 2018 T: 0131 343 3300 E: [email protected] W: scottishshop.org.uk

By Lawrie Dewar MBE Edited by Karen Peattie Foreword by Pete Cheema