The Offi cial Publication of the International Card Manufacturers Association

DECEMBER 2017 Volume 27 • No. 6

Advances in Card Printing

CardTREX Europe: An Invaluable Experience

Card-Based Solutions for the Health Care Industry

Schedule a Group ACE Exam

executive director

is published by Creative Marketing Alliance for ICMA. Please submit all articles, news releases and Élan Awards Translate advertising to: into Industry Distinction, Acclaim CARD MANUFACTURING™ C/O: CMA | By Jeffrey E. Barnhart 191 Clarksville Road Princeton Junction, New Jersey 08550 USA If you foresee your company’s innovations guiding the card industry into the future, you are a suitable candidate for ICMA’s Élan Awards of Excellence.

Founder/Executive Director ICMA manufacturer, supplier and personalization/fulfilment members invested in Jeffrey E. Barnhart [email protected] perpetuating card production momentum are encouraged to submit entries for the next

Association Manager award competition, which will take place during ICMA’s 2018 EXPO. Lynn McCullough [email protected] The Élan Awards celebrate world-class achievements in design quality and technical

Managing Editor innovation in card production. Entries are being sought for the following award categories: Jennifer Kohlhepp Secure Payment Cards; Loyalty, Promotional, Gift Cards; ID and Access Control Cards; [email protected] Unique Innovation; Personalization and Fulfilment Product, Service or Project; Best Communications Manager Anna Lopez-Cifelli Supplier/Vendor New Product, Service or Innovation and People’s Choice. [email protected] An independent panel of card industry experts will judge entries and recognize one Marketing Manager Kelsey Brooks winner and two finalists in each award category. EXPO attendees will select the most innovative card or personalization and fulfi lment product or service from all of the entries Membership Coordinator Michele Giovine received for the People’s Choice award. [email protected] Prestige, distinction and acclaim all come with winning an Élan Award. ICMA honors Project/Advertising Sales Manager Diane Webster-Sweeney winners at the ICMA EXPO Élan Awards of Excellence Dinner and promotes them in a [email protected] press release and social media, on the website and in the pages of this magazine. Public Relations Director Ken Hitchner The entry form is located at icma.com. Show us your best!

Public Relations Manager Greta Cuyler [email protected]

Creative Director from the ICMA staff Dave Sherwood

Founder/Industry Advisor Albert J. Vrancart [email protected] Exhibition, Sponsorship Opportunities Now Available for ICMA’s 2018 EXPO

TELEPHONE | By Diane Webster-Sweeney 1-609-799-4900 Strengthen your business by taking advantage of the exhibition WEBSITE ICMA.com and sponsorship opportunities available at the ICMA 2018 Card

E-MAIL Manufacturing & Personalization EXPO. [email protected] The EXPO has been the premiere educational and networking event for the global card industry for nearly 30 years. Once again this year, the EXPO will be co-located with the Secure Technology Alliance Payments Summit, and for the fi rst time with the U.S. Payments Forum All Members Meeting. Co-locating these events provides exhibitors and sponsors with an even greater audience for their products and services. Card Manufacturing™ publishes information for the benefit of its Submit an exhibitor contract as soon as possible to ensure a premium location on the members and readers. The sponsor, International Card Manufacturers exhibit fl oor. Booth spaces are chosen in the order contracts are received. Sponsorships Association (ICMA), the publisher and the editors of Card Manufacturing™ are available for a wide range of budgets including full program, meals, breaks, track cannot be held liable for changes, sessions, receptions, EXPO bags and more. revisions or inaccuracies contained in the material published.For more Join us March 26-29, 2018 at the Omni Orlando Resort at ChampionsGate in Florida. For detailed information on the product, programs, services or policies registration, exhibition and sponsorship information, email [email protected] or visit ™ covered in Card Manufacturing , icmaEXPO.com. it is recommended readers contact the appropriate person, company, agency or industry group.

ICMA.com 3 contents

VOLUME 27 • NUMBER 6

DECEMBER 2017

ICMA.com 6 10 12

RECURRING SECTIONS FEATURES Card-Based Solutions CardTREX Europe: 3 Executive Director’s 6 12 An Invaluable Experience Message for the Health Care Industry It’s every card manufacturer’s dream ICMA’s CardTREX Europe event to help create the estimated 52.8 provided card industry profession- 18 Association News million badges necessary each year als working in and around Europe to support health care facilities in with indispensable industry insights 22 Member & Product the United States. specifi c to their region. News | By Jennifer Kohlhepp, ICMA, Managing | By Jennifer Kohlhepp, ICMA, Managing Editor Editor 26 Industry News 10 Advances in Card Printing 27 New Members This article reviews some of the present advantages of digital printing and its potential benefi ts 28 ACE News going forward.

| By David Tushie, Magellen Consulting, 29 Members on the Move ICMA Standards and Technical Representative

THE SPOTLIGHT IS ON ICMA’S DIAMOND, PLATINUM AND GOLD MEMBERS These suppliers have committed the highest level of support to ICMA activities in 2017. Diamond Level

Platinum Level COVER STORY 14 Demystifying the Magic Gold Level of Lamination Printing is most likely the best understood process within the plastic card industry and most likely the greatest contributor to scrap and rework, but lamination is also a contributor and often misunderstood.

| By Richard Crowe and David Howard, Bürkle North America Inc.

4 CARD MANUFACTURING | DECEMBER 2017 contents feature story

CARD-BASED SOLUTIONS FOR THE HEALTH CARE INDUSTRY Jennifer Kohlhepp – ICMA, Managing Editor

The health care industry is one of the fastest growing industries.

There are 5,723 hospitals, 2 million practitioners, 14.3 million staff members and 36.5 million

patient admissions annually in the United States alone, according to Sheila Loy, director of health

care strategies at HID Global. Loy said it’s every card manufacturer’s dream to help create the

estimated 52.8 million badges necessary each year to support health care facilities in the United

States. And that badge total doesn’t take into account breakage and replacement rates, she added.

6 CARD MANUFACTURING | DECEMBER 2017 “We will see more cards before we see less,” Loy said. practitioners remain in compliance with hospital and “There is a place for mobile in the health care space— regulatory policies and patient rights. parking, executive suites, back-up plans—but it will not “There are a lot of internal stakeholders at the table when it eclipse the ID badge any time soon.” comes to dissecting challenges and exploring new solutions,” How and why will more cards be used around health care Loy said. “There are a lot of legacy applications in a clinic or campuses? The trends Loy sees card-based solutions for hospital. Bar code scanners are still hugely prevalent. That include Health Insurance Portability and Accountability Act is great for tracking, but not great for security or monitoring. (HIPAA) compliance, security audits, workflow efficiency Writing narcotic prescriptions online has specific require- and converged credentials. ments. All these are vetted come audit time.”

“HIPAA compliance and meaningful use are driving elevated Security audits can result in fines, a negative reputation credentialing and tighter monitoring of digital, medical and loss of revenue and patients. Contactless smart cards record access,” Loy said. “HIPAA compliance is divided into can enhance security and address privacy concerns, as the technical safeguards, physical safeguards and administrative biometric template is stored on the secure card, rather than safeguards. Health care organizations are now (after 17 passed over a hackable network. Also, using a smart card short years) being audited by federal bodies. An age-old for logical access applications can advance security, improve regulation, which is really generally a state regulation, is the convenience for the end user and minimize help-desk calls notion of identification worn visibly below the neck, above for forgotten passwords for single sign-on cases. the waist for all patients and patient families to view.” Cards can also be used to improve workflow efficiencies, Health care facilities are implementing more security such as with the implementation of a tap-in/tap-out solu- measures to reduce exposure to state and national regula- tion leveraging the ID badge in-hand, desktop readers or tory fines. These fines could cost health care organizations embedded readers and NFC options for one-time password $100 per failure to comply for civil incidents up to $25,000 generation for cloud authentication. per year for multiple violations of the HIPAA under the Loy said health care facilities should also start thinking Privacy Rule provision. about converging credentials into a single trusted card that Drug Enforcement Agency compliance for electronic has multiple uses. For years, health care facilities have used prescriptions for controlled substances is another area of a variety of methods to provide individuals with convenient the health care industry where Loy can see card-based yet secure access to facilities, the PC and the network. solutions employed. Because building access and IT systems have traditionally been separate purchasing decisions for many organizations, Smart card-based IP access solutions can make it easier health care employees are familiar with being forced to to meet the unique and demanding needs of medication carry multiple cards or tokens, using multiple PINs or dispensing within a hospital setting. For example, a health passwords to access various systems. care organization can integrate a medication dispensary system into its access control solution, thereby reducing These practices have resulted in systems that are cumber- medication administration errors. This integrated system some for the employee to use and difficult and costly for provides the added benefit of allowing the medical center the organization to manage and maintain, not to mention to track and audit access to medications, dosing amounts deadly within an emergency setting. Utilizing both contact and medication administration schedules, helping staff and and contactless smart chip technologies, the use of a single

continued on page 8

ICMA.com 7 feature story

Health Care Industry, continued from page 7

card for identification, medical applications. secure access and pay- You can show a patient or ments, can provide a family that your creden- unique solution for health tials match your face with care settings. visual ID and you can do it all with a card.” Hospitals and health care facilities, for example, Leveraging the smart would be able to offer card across a wide range doctors, nurses and sup- of applications beyond port staff secure access just opening the door to the emergency room can provide high value and pharmacy, while also to hospitals and health using the same card for care facilities that are visual ID verification and charged with maintaining for making purchases in the hospital cafeteria. Using a single the highest levels of security, and do so with a cost structure card also provides an opportunity for the medical center that saves time and money, as well as patients’ lives. to combine workplace IDs and security access cards with The government/health care card market is currently payment cards, enabling employees to carry fewer cards. the fifth largest global unit market, producing 3.5 billion “Controlled building access, secure network access, cards for a total of $3.7 billion USD in 2017. New card protected patient records, audits/controls and converged technologies, such as biometrics, government-imposed credentials,” Loy said. “Not every health care organization ID standards and security and fraud issues, are driving has these use cases in play but they all want them. They growth in this segment. all need them. The need for more sophisticated technology to protect “They need to maximize security without sacrificing the card users and integrate card functions is driving card simple nature of the end-user experience,” she continued. manufacturing innovation for the health care industry. “You can accomplish two-factor authentication using what Card manufacturers that can meet these needs and provide you have and what you know. You can digitally sign and solutions to create a safe, compliant environment for encrypt personal health data transmissions. You can gener- patients and employees have an enormous opportunity in ate one-time passcodes to elevate trust in you are who you this market segment. say you are and comply with meaningful use to access the

8 CARD MANUFACTURING | DECEMBER 2017

industry standards

ADVANCES IN CARD PRINTING

David Tushie – Magellan Consulting, Inc., ICMA Standards and Technical Representative

Today, looking around the world, we see progress every- Everyone is familiar with the story of Johannes Gutenberg where in all kinds of products and services. It’s a snapshot who, around 1440, invented a printing press that used showing yesterday’s ideas and dreams brought to reality. mobile, reusable type that changed the world forever. A But, looking at the present, we can also see hints of the technological revolution had occurred. Books no longer future by extrapolating the progress that brought us what needed to be hand copied and could be produced in the we have today. Many drivers are present in this march quantity required to educate everyone. New technology re- forward and two important ones are technology and placed the army of scribes as they were no longer needed. productivity. Perhaps it could be asked: Can digital technology provide Gordon Moore of Intel famously forecast in 1975 that revolutionary changes to the printing process that result semiconductor memory (and complexity) would double in a major increase in productivity? Here’s a look at some every two years; what came to be known as “Moore’s of the present advantages of digital printing and potential Law.” Technology did support the complexity projection benefits going forward. and enabled the resulting increase in productivity, reduc- tion in cost and development of sophisticated applications. • All digital creation, editing, distribution, digital image Powerful computers, smart phones, digital cameras, voice printing and digital-only storage of every job. recognition and the development of “Big Data” systems • For applications that permit direct-to-media digital printing, are some of the results from which we benefit. Digital the process and equipment savings are significant. technology enabled these computer applications that have changed our lives. • Multiple independent jobs per sheet speed the order-to-de- livery process time and make small job sizes economical. Another signpost might be from Peter Drucker, the management guru, who stated, “There is nothing so • A faster production process improves productivity and useless as doing efficiently that which should not be done customer satisfaction. at all.” There is a time for continuous improvement and then there is a time to evaluate the entire process for • Instantaneous changes to the print image permit greater productivity improvements that can be enabled by the production flexibility. introduction of new technology.

10 CARD MANUFACTURING | DECEMBER 2017 • A self-cleaning printing pro- cess can eliminate hazardous chemicals and between-job cleanup.

• Faster make-ready and fewer try sheets mean less scrap and greater press utilization. will support their use. Colored core material will All of these manufacturing process improvement also support background screen-printing. And many opportunities should be considered when looking litho presses are amortized and carry no depreciation for long-term productivity improvement and increased cost. But digital printing will continue to grow and will be market share. Direct-to-plate technology offers some- considered for most new equipment purchases. Knowing what of a hybrid solution that bridges traditional offset why and when digital printing can build your business litho and all-digital printing by introducing an all-digital and allow you to bid on work, which is presently out of pre-press process married to traditional litho printing. reach, is important. Technology will continue to change Uncertainty about digital ink adhesion and lamination, for our lives both at home and in the workplace. example, may raise some questions about card durability that need to be addressed. Only through experience can About the Author: ICMA Standards and Technical it be shown that this risk is not a concern. Whenever new Representative David Tushie has had a long and continuing technology and processes are introduced, it is incumbent career in the card industry working for international compa- upon us to assure that no degradation occurs in overall nies such as DataCard, UbiQ and NBS Technologies. He card quality and performance in the card’s intended has master’s degrees in engineering and business, holds application over its expected service life. U.S. and international patents in measurement and card is- suance systems and has had several years of involvement Litho and screen printing will be with us for the with the ANSI, INCITS and ISO standards process. ICMA is represented at six ISO and ANSI standards meetings foreseeable future. Large runs and specialty films, through his standards role within the association. coatings, colors, specialty inks and other considerations

ICMA.com 11 feature story

ICMA

CARDTREXICMA EUROPE: AN INVALUABLE EXPERIENCE

ICMA’s CardTREX Europe at a constant speed with event provided card indus- extreme accuracy and try professionals working precision. Combined with in and around Europe with the CCD Camera Align- indispensable industry ment System, this ma- insights specific to their chine solves numerous region. card and security printing problems. The event took place 5-6 “Card Design Trends within the Eu- October at the Sheraton Milan Mal- ropean Market” by Jennifer Chambers ICMA would like to thank all of the pensa Airport Hotel in Milan, Italy and of CPI Card Group and “The Rise of companies that exhibited products featured educational presentations, Biometric Cards” by Antonio D’Albore during CardTREX Europe. Barnes networking opportunities, tabletop of Embedded Security News. International promoted the EMV exhibits and an exclusive tour of a chip, mobile test tools and mag stripe Attendees received a behind-the-scenes local card fi lm supplier facility. analyzers. Graph-Tech USA, an inkjet tour of the Bilcare Research manufac- printer manufacturer, showcased its Seminars included “Strategies for turing facility in Castiglione, Italy. specialty in digital inkjets. Oasys Card Manufacturers” by Eva Sophie As they were guided through the Technologies demonstrated card Wiesmüller of Power2Progress; plant’s various production stages and manufacturing equipment. Sakurai “Advantages of DBond Technology and observed how card fi lm is produced, spoke to attendees about screen Thin Prelams or Trusted Tag Services” they learned about the calendering printing presses. SES RFID Solutions by Edith Dangeard of HID Global, process, raw materials, feeding, extru- presented UHF wire tags, CR80 cards Identifi cation Technologies; “Updates sion, coating, finishing (slitting and with light-emitting diodes and thin in Personalization Technologies” by guillotining), packaging and dispatch. and fl at inlays. VFP Ink Technologies David Tushie, ICMA standards and CardTREX Europe also featured supplier exhibited IR blocking ink. technical representative; “Innovative tabletop exhibits in the Networking Technologies for the Highest Product Attendees also had the opportunity to Zone. These exhibitors had an oppor- Security in Card and Passport Produc- experience the culture and cuisine of tunity to promote their best product tion” by Christoph Zozgornik-Husmann Italy at an informal networking event during the Speed Share session. This of VTT and “Alternative Materials including dinner in the Lake Region. year, Sakurai Graphic Systems Corp. for Travel Documents” by Pietro won “Best Product” for its Sakurai MS- ICMA would like to thank all of those Parmeggiani of Bilcare Research. The 80SD servo drive screen press, which who joined us in Italy. Stay tuned to second day of seminars included “PCI has independent drive motors for the cardtrex.org for information about the Security Updates” by Jeremy King of print cylinder, frame and squeegee/ 2018 CardTREX events. We hope to the PCI Security Standards Council; fl oodbar to allow the operator to print see you there.

12 CARD MANUFACTURING | DECEMBER 2017 ICMA.com 13 cover story

Richard Crowe – Chairman, Bürkle North America

Dave Howard – Vice President and Business Unit Manager, Bürkle North America

14 CARD MANUFACTURING | DECEMBER 2017 “Dr. W. Edwards Deming taught that understanding cause and effects are by adopting appropriate principles of critical of any manufacturing process, management, organizations can increase which in our case is lamination of plastic quality and simultaneously reduce costs cards. Deming championed the Japanese (by reducing waste, rework, staff attrition industry after World War II and taught and litigation while increasing customer them how to manufacture products with loyalty). The key is to practice continual exceedingly high quality, but just as improvement and think of manufacturing important how statistical process control as a system, not as bits and pieces,” benefitted the entire organization with according to Wikipedia. fewer defects with higher unit volume and higher sales. “The knowledge of variation involves understanding that everything measured The plastic card process is simple, but consists of both ‘normal’ variation due yet somewhat magic? to the flexibility of the system and of Having many variables laminating plastic ‘special causes’ that create defects. Qual- cards may seem to be a voodoo art. Here ity involves recognizing the difference to are the variables: eliminate ‘special causes’ while control- ling normal variation. Deming taught that • Temperature making changes in response to ‘normal’ • Even Pressure Distribution variation would only make the system • Time perform worse. Understanding variation includes the mathematical certainty that • Material variation will normally occur within six • Book Construction standard deviations of the mean,” the • Pads Wikipedia entry goes on to state. • Cassettes Having studied industrial engineering and being in the capital equipment machinery The question then, with so many vari- industry our entire careers, we have ables, is how do you quantify the process? studied statistical quality control and How does one establish process ranges? understand the value and importance of Can the work be economically justifi ed? measuring every aspect of a process. Dr. Every company has technology expertise. Deming “championed the work of Walter Printing is most likely the best understood Shewhart, including statistical process process within the plastic card industry control…” Measuring every process and and most likely the greatest contributor to

continued on page 16

ICMA.com 15 cover story

Demystifying Lamination, continued from page 15

scrap and rework, but lamination Finally, process control is an is also a contributor and often important tool in manufactur- misunderstood. ing a quality product, reducing scrap and providing a host Things to consider: of other benefits. But the • Materials: The fi rst step in the equipment that is used also process is to understand the must meet certain fundamen- material. Every material vendor tal criteria. In the instance of has gone to great lengths lamination, a process of high to quantify the characteristics heat and pressure, the machine of the material including the frame must be substantial, the Tg point of the material and piston and bolster plate must such things as the Vicat value. system, the cooling cycle, usually provide uniform coverage over We have provided approximate under twice the pressure of the hot the platen and the heating method and lamination temperatures for various press, is ready within the heat cycle platens must provide the ability to materials. Keep in mind, however, and when the product can be han- ensure uniform temperature across that these are only starting points dled. The temperature in the center the platen. Displays and measurement and the process must be evaluated of the book can be measured using a tools provide the ability to monitor to provide the color consistency and thermocouple with direct readout the process. lamination strength required. to the machine display. Don’t be the lone cowboy in • Temperature: There are suggested • Book Construction: Lay up in uniform your organization. temperature settings. Usually the pattern. Finally, statistical process control range is suffi cient to start the lamina- • Pads: Press pads perform a useful must be universally accepted within tion cycle. But different inks and other function (for example helping to pro- your organization from your president factors enter the equation. Once a vide even pressure distribution), but on down. If not, the concept will fail. process has been developed, consis- over time they can harden and not Make certain that you aren’t the only tent results can be achieved, but fi rst provide the cushion necessary. Once Six Sigma zealot in your organization. article inspection is recommended. a press pad becomes “hard” it is time • Even Pressure Distribution: Many to be replaced. About the Authors: Richard (Dick) Crowe factors enter into this variable to • Cassette: The cassette must be fl at has been in the machinery industry for avoid defects like laking. Assuming more than 50 years and has been as- without dents in the bottom of the that the equipment platform provides sociated with Robert Bürkle GmbH since plate to insure that uniform pressure the necessary rugged design compo- 1983. A graduate of Lawrence Institute is applied. of Technology (now Lawrence University), nents to assure fl atness and pressure Crowe studied manufacturing issues to Considering the process of developing uniformity, the equipment is usually be able to provide industrial equipment thought of as providing a repeatable the mathematics of how to measure to a broad range of industries. Crowe process. But other factors to consider each process step and determine the has been the senior executive of two are the book construction, cassette control chart, range and the mean machinery companies and now serves as chairman of Bürkle North America. Dave flatness, press pad uniformity and are beyond the scope of this article, Howard is vice president and business but isixsigma.com is a good website surprisingly any card topography unit manager for Bürkle North America. itself. to use to hone your understanding of He has been with Bürkle for 13 years how to calculate these values. You can and has been instrumental in growing • Time: Along with the temperature, fi nd many other sites via Google and the Equipment Marketing Alliance, which the next most important process Wikipedia. Your local community provides a number of leading brands of component is time? When the center European-made equipment for the PCB college probably provides a course. of the book reaches the “lamination and plastic card industries. Prior to joining One shouldn’t underestimate the temperature,” the heating cycle is Bürkle, he was with Excellon for 26 years importance of these skills. where he held senior management posi- complete. In a twin stack lamination tions in both manufacturing and sales.

16 CARD MANUFACTURING | DECEMBER 2017 association news

EMBRACE THE JOURNEY AT ICMA’S 2018 EXPO

In recognition of the design and technological advances leading the card industry into its future, ICMA wants you to “Embrace the Journey” at the 2018 Card Manufacturing & Personalization EXPO.

Stay on the leading-edge of card business innovation by attending the EXPO March 26-29, 2018 at the Omni Orlando Resort at ChampionsGate in Florida, where ICMA will present educational sessions on both secure and non-secure topics, such as ultra-high frequency, powered cards, effective proofing, marketing, employee engagement, compliance and the future of credit cards.

There will be numerous opportunities for you to engage in meaningful networking with industry thought leaders and peers. The event will also feature the Élan Awards of Excellence, which showcase new and exciting ways to apply science, engineering, tools, methods and knowledge to the development of materials, equipment, products and services that will propel the use of cards around the world for years to come.

The EXPO will be co-located with the Secure Technology Alliance Payments Summit and the U.S. Payments Forum All Members Meeting. Co-locating these three events gives attendees the option of customizing their educational journey to learn more about emerging payment applications and new technologies for mobile and transportation payments. Co-location also provides exhibitors and sponsors with a greater audience to showcase their products and brands.

For more information about registering for the 2018 EXPO, visit icmaEXPO.com.

18 CARD MANUFACTURING | DECEMBER 2017 TAKE YOUR EXPO PARTICIPATION TO THE NEXT LEVEL

Leading card manufacturers, personalizers and suppliers Submit an exhibitor contract as soon as possible to ensure annually attend ICMA’s EXPO. In fact, previous EXPOs have a premium location on the exhibit fl oor. Booth spaces are been attended by card industry representatives from more chosen in the order that contracts are received. than 35 countries worldwide. Sponsorships are available for a wide range of budgets Want to reach new customers? Exhibits and sponsorships including full program, meals, breaks, track sessions, are the best ways to receive enhanced visibility among the receptions, EXPO bags and more. Each sponsorship card manufacturer and personalizer audience at the EXPO. comes with a variety of benefi cial extras, even free EXPO Exhibitors and sponsors at the co-located event registrations if applicable. will have an even greater audience to show- For exhibition and sponsorship details, contact case their product and brand. Diane Webster-Sweeney at [email protected].

continued on page 20

ICMA.com 19 association news

Association News, continued from page 19

tele-marines, tradeJoin gothic lh extended bold the following exhibitors: 2018

EMBRACE THE JOURNEY

20 CARD MANUFACTURING | DECEMBER 2017 icmaEXPO.com 2018 Florida, USA March 26-29, 2018 26-29, March In partnership with: Go to icmaEXPO.com for more information. Go to icmaEXPO.com for more

Mark your calendar to join us March 26-29 in Orlando! 26-29 Mark your calendar to join us March

speak at the 2018 ICMA EXPO to Greta Cuyler at [email protected]. Cuyler speak at the 2018 ICMA EXPO to Greta ICMA and Secure Technology Alliance Co-locate Events Again for 2018 Technology ICMA and Secure Omni Orlando Resort at ChampionsGate Omni Orlando Resort Join Us for ICMA’s 2018 Card Manufacturing & Personalization EXPO 2018 Card Join Us for ICMA’s EMBRACE THE THE EMBRACE JOURNEY Interested in exhibiting? Contact Diane Webster-Sweeney at [email protected] or call (609) 799-4900. at [email protected] or call (609) in exhibiting? Contact Diane Webster-Sweeney Interested Are you a leading expert in card manufacturing, personalization, or materials? Submit an abstract today to in card you a leading expert Are The 2018 ICMA Card Manufacturing & Personalization EXPO will again join the Secure Technology Alliance Technology Manufacturing & Personalization EXPO will again join the Secure The 2018 ICMA Card Meeting, featuring a joint exhibition Payments Summit, along with the U.S. Payments Forum All Members and giving attendees the opportunity to customize their education on both card manufacturing and personalization, as well as smart,markets. and implementation securetechnology, payment Join fellow industry experts to experience expanded education, exhibits and networking. ICMA’s 2018 2018 expanded education, exhibits and networking. ICMA’s Join fellow industry experts to experience as a platform for abundant knowledge-sharing Manufacturing & Personalization EXPO offers Card to secure event. From focused production only card the industry’s it continues its tradition of being your business and stay you’ll need to grow and everything in between, we’ll have topics non-secure industry. ahead in the card focused on what’s member & product news

ABCorp Provides U.S. Banks with CPI Card Group White Paper Focuses Entrust Datacard Creates Thermal Printing Dual-Interface Payment Card Solutions on Metal Card Programs Without Use of Protective Topcoats

American Banknote Corp. (ABCorp) CPI Card Group has released “Built to Entrust Datacard has released the has significantly increased its capacity Shine: Three Ingredients for a Differ- Durable Graphics Printing module for to produce dual-interface EMV payment entiated Metal Card Program,” a white the Datacard MX8100, MX6100, MX2100 cards. New investments in industry- paper examining the rising popularity and MX1100 Card Issuance Systems. The leading equipment, technology and the of metal cards in consumer markets and solution offers financial institutions the strict qualification process of suppliers presenting key areas of focus for financial ability to add high-quality, long-lasting has fast-tracked ABCorp’s PCI-compliant institutions to secure sustainable success thermal printed images, bar codes and facilities to respond to the rising demand for metal card programs. text to payment cards, thereby eliminat- of contactless products. With strict ing the need for protective topcoats. CPI estimates the U.S. target audience for attention to efficiency, the new line of metal cards is nearly 40 million strong, The Durable Graphics Printing module best-in-class manufacturing equipment presenting a ripe opportunity for financial seamlessly integrates into existing MX enables ABCorp to assist a broad range institutions to expand their high-value systems and applies a unique, ultraviolet- of customers from those desiring just-in- cardholder base. Given the cost difference curable, thermal transfer, monochrome time management of their payment card of producing metal cards compared to graphics ribbon to blank card stock programs to those requiring several plastic cards, it is critical that financial using 600 dpi printing technology. million cards at any given time. institutions incorporate elements into This application delivers excellent print For more information, visit abcorp.com. their programs that strengthen the quality, added durability and extends promise of return on investment. card life without the need for an ad- ditional topcoat. CardLogix Achieves ISO For more information, visit 9001:2015 Certification cpicardgroup.com. For more information, visit entrustdatacard.com. CardLogix Corp. has migrated to the ISO 9001:2015 Standard, the latest CPS Cards Boosts Production Capabilities international standard for Quality with MX6100 System Gemalto Enables Biometric Passports Management Systems. in More Than 30 Countries CPS Cards has added the Datacard The ISO:9001 Standard, certified by MX6100 to its line-up of innovative card Gemalto has announced that its advanced the International Organization for issuance equipment. The MX6100 is a ePassport technologies are now being Standardization, is based on proven high-speed “card-to-envelope” system used in more than 30 countries to help quality management principles. This that greatly improves efficiencies authorities strengthen homeland protec- includes the process-driven approach, in the production of card mailing tion and improve the traveler experience. evidence-based decision-making, communications. Gemalto’s leading position has been continual improvement, customer focus A complete in-line solution, the MX6100 built on the supply of complete travel and the motivation and implication of offers variable letter printing, card per- documents and key components, such top management. Organizations certified sonalization, card-to-carrier attaching as polycarbonate data pages, visible to ISO 9001:2015 can display tangible and envelope insertion, all-in-one pass, and hidden document security features, proof that their products and services ensuring an accurate end product. This electronic passport covers and ICAO- meet high quality standards. This level of streamlined process, which requires no compliant embedded software. quality assurance is especially important manual handwork, increases production for technology companies that provide Introduced in 2005, the ePassport, which capacity and adds new capabilities for identity and security solutions, such as now represents 57 percent of passports CPS’ clients, such as the option of using CardLogix. in circulation, delivers enhanced fraud oversized card carriers and full color protection by incorporating a secure For more information, visit carrier printing. microprocessor that stores the holder’s cardlogix.com. For more information, visit personal data and digital photo. Elec- cpscards.com. tronic passports include a standardized electronic portrait of the holder for facial

2222 CARDCARD MANUFACTURINGMANUFACTURING || DECEMBERFEBRUARY 2017 recognition, which opens the door to Regio Bank and BLG Wonen. The solution securely over-the-air by the G+D Convego a comprehensive range of automated, provided by G+D Mobile Security supports CloudPay service to the mobile phone self-service airport services for passengers. both Mastercard (Maestro) and Visa of the customer. Users can pay with this This extends from check-in through to im- (Vpay) debit products and the related mobile card at any contactless enabled migration control and boarding, resulting token services (MDES and VTS ) to enable POS terminal. in an enhanced experience on arrival and a convenient and flexible NFC-based For more information, visit gi-de.com. departure. mobile payment experience for the bank’s customers. For more information, visit gemalto.com. Based on G+D’s Convego CloudPay solu- Goldpac Signs Smart Manufacturing tion, de Volksbank will provide mobile Agreement with Infineon G+D Mobile Security Provides Mobile wallet applications for its customers using Goldpac has signed a strategic coopera- Payment Solution for Volksbank Android NFC phones. The mobile wallet tion agreement with Infineon Technolo- G+D Mobile Security provides a Host supports all Mastercard and Visa debit gies. Infineon will help to further elevate Card Emulation (HCE) mobile payment cards issued by the banks of the group. the smart operation capabilities of solution as a managed service for de Users can apply for a mobile card for Goldpac by leveraging its experience and Volksbank. The Dutch bank group the wallet. The cards are then tokenized knowledge of Germany’s implementation includes the brands SNS, ASN Bank, by the payment scheme and delivered of “Industry 4.0.”

continued on page 24

ICMA.com 23 member & product news

According to this agreement, Infineon associated with ID issuance. optically variable inks, takes the back- will provide consulting services, as well ground artwork on ID cards and combines • Gives administrators full visibility and as knowledge and experience sharing of it with the laminate patch to craft a single control. the German Industry 4.0 implementation. cohesive card design. As part of the collaboration between the • Complies with and exceeds today’s For more information, visit “Made in China in 2025” strategy and ever-increasing data security standards itwsecuritydivision.com. Germany’s Industry 4.0 strategy, Infineon using state-of-the-art Identrust digital will assist Goldpac in evaluating certificates. Manufacturing Execution Systems and • Allows users to securely access net- Magicard Introduces the Rio Pro 360 other systems solutions from a structural worked HID FARGO card printers and perspective to increase systems integra- encoders. tion. It will also make recommendations • Integrates with many leading technology on overall improvements to the system providers of both “one-card” solutions architecture, data collection, as well as and physical access control software, equipment acquisition and interfacing. including HID’s Quantum Secure SAFE The successful fusion of these two strate- software. gies will help Goldpac further increase the pace of its informatization, networking, HID FARGO Connect is delivered using numerization, intelligence and integra- the industry’s most secure cloud tech- tion efforts to optimize its application of nologies with end-to-end encryption and a cutting-edge Industry 4.0 integrated transport layer security. Users can create Magicard Ltd. has introduced the Rio Pro management system. new cards, encode data, issue replace- 360, which provides everything users love ments and manage print queues all in one For more information, visit goldpac.com. about the original Rio Pro printer but with trusted system that meets the most strin- faster print speed, increased capacity and gent regulatory security and data privacy improved print quality. The 360 also has HID Global Unveils Cloud-Based Issuance requirements. the all-new LYNK onboard intelligence for Solution for Cards, Credentials HID FARGO Connect is a platform that will ID with an IQ. HID Global has introduced a cloud-based continue to evolve over time to further The 360 is the first desktop ID card printer solution that simplifies and streamlines enhance the capabilities for mobility and with an embedded Linux-based CPU. This the issuance of ID cards and credentials. securing the Internet of Trusted Things. enables seamless communication and the HID FARGO Connect creates a new ap- For more information, visit hidglobal.com. secure processing of ID data. The Rio Pro proach for ID issuance that replaces the 360 is Magicard’s fastest printer to date. old paradigm of standalone printers tied New Document Security Feature Available The entirely-new electronics and software to a dedicated PC workstation. For the Via ID Laminate Patch from ITW platform has enabled significant perfor- first time ever, ID cards can be issued mance improvements. Full-color cards from anywhere and from any device via A new document security feature from the with HoloKote can now print in less than a web interface in a trusted environment. ITW Security Division promises to boost 20 seconds. identification security and make life easier The new HID FARGO Connect cloud The LYNK onboard CPU has a wider color for police and other authorities. The new service does the following: spectrum to choose from. This means the SecurePrint Laminate Patch enables more Rio Pro 360 can create even more vibrant • Simplifies management and delivery of secure driver licenses and IDs by providing and color-rich prints, which means a truer high-volume ID issuance, saving money a new, effective Level 1 document security representation of the subject on the ID card. and time while increasing control and feature. security. LYNK recognizes USB and ethernet and The new ITW product could prove useful can easily be integrated with most third- • Eliminates the need for computers dedi- for states that print ID documents with party applications locally or in the cloud. cated for ID issuance at every location. standard dye sublimation card printers WiFi connectivity will soon be available. • Eliminates the need for management on PVC or composite cards. The new ITW Like its predecessor, the Rio Pro 360 can of software and other IT resources product, using the latest high security and print an anti-fraud customized secure

24 CARD MANUFACTURING | DECEMBER 2017 watermark on every card. LYNK now the device will be able to add their eligible ID Card Printer integrates with AMAG’s enables the secure online delivery of cards to their fitness smartwatch and pay latest Symmetry Access Control software bespoke HoloKote watermarks to the by simply tapping their device near a con- to provide Symmetry users with an afford- printer. Where previously only one cus- tactless terminal at more than 6.6 million able, high-quality printer to print access tom HoloKote design was available per merchant locations globally. cards. AMAG Technology and Matica printer, now users can store up to 10. Technologies cooperatively tested and Users can pre-order the Fitbit device on approved this integration. The state-of-the-art Rio Pro 360 is a Fitbit.com. The payment functionality will cost-effective way to create secure ID be initially supported in the United States For more information, visit cards in high volumes. The choice of 100 with participating issuer banks, and will maticatech.com. or 200 input card hoppers provides users expand to other markets across the globe with the opportunity to batch print a large soon after. number of cards at a time. Nitecrest Launches New Website For more information, visit Nitecrest For more information, visit magicard.com. mastercard.com. has developed a new website to showcase the company’s award-winning gift and loyalty card solutions and financial, Mastercard Makes Shopping a Breeze Matica Technologies Joins Symmetry smart card and telecom ranges. for Fitbit Users Preferred Partner Program The new website adds to Nitecrest’s Mastercard is bringing Mastercard AMAG Technology has announced that portfolio of sites including simplyplastic- contactless payments to Fitbit’s first Matica Technologies is a new member of cards.com. smartwatch, Fitbit Ionic. With Fitbit Ionic, the Symmetry Preferred Partner Program. For more information, visit nitecrest.com. health and fitness enthusiasts who use Matica’s EDIsecure XID8300 Retransfer continued on page 26

ICMA.com 25 member & product news

Oasys Launches New Card-Sorting Facility These cards are then automatically fed to interact, pay, connect, travel and even into 24 separate magazines. Card sorting vote in ways that are now possible in a can be arranged so that both halves of connected environment. the 48-Up format are fed into the same 24 For more information, visit idemia.com. magazines, or alternatively, two sets of 24 magazines can be fed so that all 48 cards can be loaded into separate magazines. Visa Enables On-the-Go Payments

This new capability is available as a with Fitbit Ionic feature on the complete Oasys OCP440 Visa is enabling Visa payments on the and OCP 310 series machines. Fitbit Ionic. Eligible cardholders of

For more information, visit oasys.uk.com. participating banks will be able to make Oasys Technologies has launched a new payments with Fitbit Pay, Fitbit’s new pay- method of handling and sorting punched ment function, when available. With Fitbit card products. The card-sorting facility OT–Morpho Becomes IDEMIA Pay, Visa and Fitbit are meeting demand amongst the majority of wearable owners can be incorporated into the Oasys Supported by a workforce of 14,000 em- who, according to the recent “How We OCP440 and OCP 310 series of punch ployees from all over the world, including Will Pay” survey by PYMNTS and Visa, see machines. 2,000 in the research and development the opportunity for wearables to improve The key feature is that punched cards are department, IDEMIA is the result of the the way they pay throughout their day with indexed into a unique sorting system. merger between Oberthur Technologies a more secure and seamless cashless Cards that pass the previous tests are and Morpho. OT-Morpho is now IDEMIA, payment experience. then individually removed by a vacuum which strives to provide trusted identities pick-up process from the tooth belt for an increasingly digital world and to For more information, visit visa.com. conveyor, in this case, 24 cards at a time. empower citizens and consumers alike

industry news

Market Snapshot Shows Merchant Gas Stations Must Install Chip Readers Smart Dubai to Launch Unified Digital EMV Chip Use on the Rise by 2020 or Become Liable for Skimmers Identity Card The U.S. Payments Forum has released U.S. banks and credit card companies As part of its participation in GITEX its fall 2017 market snapshot, showing delayed implementing a new policy that Technology Week 2017, the Telecommu- that merchant EMV chip enablement is would encourage gas stations to install nications Regulatory Authority (TRA) has on the rise. chip readers at pumps. The policy states signed a memorandum of understanding The Forum reported that 55 percent of the party with the least compliant chip in partnership with Smart Dubai aiming spending is now on chip cards, while 96 technology is liable for refunding any to develop a unified digital identity in the percent of the top 200 merchants are now fraudulent transactions. United Arab Emirates (UAE). accepting chip payments. ATM enable- The policy took effect at ATMs last year The project will develop and integrate the ment is also growing rapidly with the and was supposed to apply to gas sta- “SmartPass” service of the UAE Federal ATM Industry Association estimating that tions beginning in October. But now, gas Government with the “Dubai ID” service 80 percent of ATMs will be chip-enabled station owners have until October 2020 into a single system, allowing users to by the end of the year. to upgrade their pumps before being held access federal and local government ser- In addition, small- and medium-sized liable. Even with the new deadline, gas vices by logging in once from any location businesses have also seen an impressive stations are not required to install card and processing transactions digitally. jump in enablement. readers at pumps. The move would just The “Digital ID” contributes to achieving protect them from liability.

26 CARD MANUFACTURING | DECEMBER 2017 industry news

the TRA’s business facilitation initiative, ID-compliant photographic identification China Introduces eIDs Embedded as part of the joint national initiatives. to take domestic flights or enter a military in SIM Cards Additionally, it supports Smart Dubai base or other federal installation such as China is embedding personal identity strategies of “paperless government” and nuclear power plants. information into SIM cards to better “blockchain.” protect citizens’ private information. Taiwan Rules Out Biometrics for eID Cards Electronic identification, or eID for short, Real ID Licenses to Launch in New York is a secure form of online identity that is New national identity cards with integrated embedded in a smart security chip. The New York motor vehicle agencies began chips proposed by Taiwan’s Ministry of identity information cannot leak but can making available REAL ID documents the Interior will not incorporate biometric be accessed remotely. that the federal government has been data due to privacy concerns. pushing states to offer since 2005. When making transactions with SIM The ministry had initially proposed eIDs, citizens will no longer need to pro- State and county motor vehicle depart- incorporating retinal or fingerprint-scan vide personal information, such as their ments have three options available for data into the cards to assist government names, addresses, phone numbers and motorists: the standard license, the new efforts to digitize records and services, ID numbers, because online platforms REAL ID license and so-called enhanced but using biometrics would only be pos- will be able to verify the authenticity and licenses. For those with standard licenses, sible with a general consensus from the validity of the eID. state officials are advising New Yorkers public, which is not likely to happen. that it is not essential to rush in for an The technology is expected to greatly The new cards will have the ability to updated license, as the current license lower the risk of identity theft, protecting incorporate personal identity verification will be accepted for boarding domestic citizens’ rights to privacy, online transac- data, which would be independent of flights until Oct. 1, 2020. Once that date tions and virtual property. the individual’s personal records, but the arrives, the federal government will function would need to be turned on by require that people must have a REAL cardholders.

new members

ASSOCIATE MEMBERS Magicard Ltd. more than 105 years, elevating brands United Kingdom and differentiating products with alumi- INX International Ink Co. United States Jessica Macdonald num nameplates and plastic decals. Melanie Aubert magicard.com PRINCIPAL MEMBER inxinternational.com Magicard provides identity management, credentialing and issuance solutions. Harvard Card Systems Inc. INX International offers a full line of Headquartered in the United Kingdom in United States ink and coating solutions technology a certified manufacturing and develop- Roby Sanchez for commercial, packaging and digital ment facility, Magicard has operations harvardcardsystems.com print applications. Its product solutions across the globe and issues millions of focus on metal decorating, flexographic, Harvard Card Systems is an independent secure identity credentials every year. gravure, web offset, lamination, corru- gift card manufacturer, personalization gated, sheet-fed, inkjet and UV/EB inks Northern Engraving and fulfillment company that has been and coatings. The company also offers United States in business for more than 18 years. All a full palette of digital ink systems and Billie Theobald services (printing, laminating, person- integration technologies including the norcorp.com alization, die-cutting, foil stamping, development of inkjet printers. packaging, fulfillment) reside in-house to Northern Engraving provides decorative provide quality control and to safekeep aluminum and plastics for the product customers’ sensitive and proprietary identification industry. The company has data records, art designs, marketing been helping create identity solutions for programs and brand integrity.

ICMA.com 27 ace news Level Up: Schedule an ACE Group Exam

Join the growing number of companies holding group Advanced Card Education (ACE) training

sessions and exams at their facilities.

ICMA offers three types of ACE designations—ACE-Advanced Technologies (ACE-A), ACE-

Manufacturing (ACE-M) and ACE-Personalization (ACE-P). All three are achieved through an exam

requiring in-depth knowledge of credit card manufacturing, design and processes. ACE recognition

is available to professionals who work for an ICMA member company and have at least two years

of industry experience.

The ACE-A program evaluates knowledge of advanced materials and card construction, card technologies, security technologies and environmental initiatives.

ACE-M evaluates card manufacturing knowledge of PVC/plastics, inks, adhesives, printing, collation, lamination, die-cutting and standards/testing.

ACE-P evaluates card personalization and fulfi llment professionals’ knowledge of printing and barcodes, magnetic strip encoding, embossing, laser engraving, smart card encoding, fi nancial transaction card data, fulfi llment and standards/testing.

Each recognition level is developed as a standalone designation and does not build upon, nor require, other certifi cations as a precedent.

ICMA provides ACE training seminars and testing at its various events, as well as on-site for member companies that desire a more tailored approach.

Member companies with groups of employees who are looking to become ACE-designated can schedule group exams. David Tushie, ICMA’s standards representative, will travel to any facility to provide a private ACE training session. He will also proctor the corresponding exam the following day. Companies that choose this option save travel time and expenses.

Requirements for scheduling an ACE group exam include:

• A minimum of 10 employees registered for the training session and exam

• Two consecutive days agreed upon by the member company and ICMA headquarters

• An adequately-sized training and exam room

ACE enrollees are 95 percent more likely to pass the exam if they attend Tushie’s interactive training seminar. He uses the ACE exam manual to teach and answer questions.

As demand for card industry experts grows, continuing education remains crucial for individuals and companies to stay ahead of the competition.

For more information about ICMA’s ACE program and to register for a group training session and exam, visit icma.com.

Consider taking an ACE training and exam at the March EXPO!

28 CARD MANUFACTURING | DECEMBER 2017 members on the move

Succession in Sales & Marketing and supply chain including purchasing, Scott Scheirman Appointed CEO Manager at Bilcare production planning and inventory of CPI Card Group management for CompoSecure. Bilcare Research Cards Solutions has CPI Card Group has appointed Scott named Marco Balatti the sales and Her previous experience includes Scheirman as president and CEO. He is marketing manager for the company. He developing new design innovations for succeeding Steve Montross who is retiring. will succeed Marzia Baruffato. Balatti has payment cards as part of the Global Brand Montross will continue in an advisory been with Bilcare Research for more than team for Visa. In addition, she partnered capacity through June 30, 2018. Scheirman 14 years, fi rst as technical service manager with all Visa’s regional country partners has served as a member of CPI Card and then key account manager, supporting and card vendors in this important client- Group’s Board of Directors since October the company’s growing strategy in the facing space. Prior to Visa, she was senior 2016 and will continue to serve on the global cards market. In his new position, business operations manager, production board. Scheirman brings more than Balatti will be in charge of sales team and supplier operations for Chase Card 20 years of executive global business leadership, business strategy, marketing, Services. leadership experience with leading orga- branding and communication. He will A graduate of Rochester Institute of nizations including First Data Corp. and report directly to Managing Director Pietro Technology, she holds a bachelor’s degree Western Union. Parmeggiani. in printing management and she has For more information, visit For more information, visit bilcare.com. experience in materials management, cpicardgroup.com. print manufacturing of trade publications and credit card production. She is also CompoSecure Names Dori Skelding active with ICMA where she is currently Mastercard Names President VP Marketing and Supply Chain designated with ACE-Manufacturing, of Prepaid Management Services CompoSecure LLC has appointed Dori K. ACE-Personalization and ACE-Advanced Mastercard has appointed Fabrizio Burlando Skelding as vice president of marketing Technologies designations. as president of prepaid management and supply chain. Skelding brings almost For more information, visit services. In this role, he will lead the team 30 years of experience in banking, printing, composecure.com. that works with issuers and merchants to vendor management and card manufac- manage their prepaid programs and bring turing to leading the marketing efforts, as them to market within as quickly as three well as graphics, production planning months.

Burlando joined Mastercard in 2008 and marketplace was most recently the European lead for Mastercard Advisors, focused on improv- ing customers’ payment businesses from strategy development to marketing plan- ning and implementation.

Before joining Mastercard, Burlando worked for the Boston Consulting Group, where he led large projects in the fi nancial and technology sectors across different functions such as strategy, operational effectiveness and change management.

Burlando holds a Master of Business Administration from INSEAD (Paris and Singapore), as well as a master’s degree in bioelectronic engineering from the Univer- sity of Genoa. He will be based in the U.K.

For more information, visit mastercard.com.

ICMA.com 29 industry calendar

2018 March

ICMA EXPO co-located with Secure Technology Alliance Payments Summit and U.S. Payments Forum All Members Meeting March 26-29, 2018 Orlando, Florida

© 2017 ICMA. All rights reserved. Reproduction without permission is prohibited. Printed in U.S.A.

index of advertisers

Arrow Inks ...... 15 ITW Brand Identity ...... 5 Melzer Maschinenbau GmbH ...... 19 Barnes International ...... 20 LEONHARD KURZ Stiftung ruhlamat GmbH ...... 23 & Co. KG...... 17 Entrust Datacard ...... 25 Sun Chemical ...... 2 Magellan Consulting ...... 29 Graph-Tech USA ...... 13 VFP Ink Technologies ...... Back Cover Magicard Ltd...... 9

30 CARD MANUFACTURING | DECEMBER 2017 ICMA: The Premier Card Manufacturing & Personalization Organization

Access three decades of card industry data. Network with industry thought leaders and peers. Make an impact around the globe.

The voice of the card manufacturing industry for

Events have been held in over 15 200+ companies recognized by 28 prestigious Élan Awards years countries of Excellence

industry leading 3 training & recognition programs

markets to support your business Global Card Market planning Statistics Reports covering 1,000+ industry articles provided 1,100+ through Card Manufacturing exclusive online articles, members representing 12 magazine, monthly Inside reports, presentations200 & resources ICMA e-newsletter, and weekly In-brief e-newsletter Website – visited by 43countries Nearly 5,000/month – drives traffic to member websites 2 50% and offers on-demand of members with the Global EXPO with member training UNLIMITED association for opportunities for building business 10+ 750+ partnerships years attendees and over regional education events in North America and Europe 75 exhibits

For more info or to join, visit ICMA.com or call 1 609.799.4900 ......