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Corporate Sustainability Report 2008-09

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Corporate Sustainability Report 2008-09 Corporate Sustainability Report 2008-09 CONTENT Introduction 1 Economic 25 Environment 45 Labour Practices 68 Human Rights 89 Community 93 Product Responsibility 113 List of Abbreviation and Acronyms 131 Assurance 135 GRI Index 138 Contact Information 144 INTRODUCTION Corporate Sustainability Report 2008-09 Our Approach To Sustainability In keeping with the rich TCS’ Policy on Corporate Sustainability Tata tradition of giving The Tata Group describes Corporate Sustainability as: back to Society, “Corporate Sustainability (CS) is integral to value-creation in our Corporate Sustainability businesses through the enhancement of human, natural and social capital complementing their financial growth in order to give the (CS) lies at the heart of enterprise an enduring future and also help create and serve a larger purpose, at all times. It facilitates accountability to all stakeholders as a TCS' corporate culture. systemic practice” - TATA Council for Community Initiatives, (TCCI) This Corporate Tata Consultancy Services’ (TCS) commitment to Corporate Sustainability Report Sustainability (CS) stems from the Tata Group’s abiding concern for society and environment, which is captured in the words of the from Tata Consultancy Founder Jamsetji Tata: “In a free enterprise, the community is not Services Limited (TCS) just another stakeholder in our business, but it is in fact, the very purpose of its existence.” summarizes TCS' TCS believes that corporate sustainability in the Marketplace, initiatives for the Workplace, Community and Environment is central to its business. betterment of society, Accordingly TCS has identified 5 pillars for CS across the globe. These are communities, and the lMarketplace - Ethical Global Sourcing environment. lWorkplace - Diversity lCommunity - Health - Education lEnvironment The differentiator in TCS is volunteering through "Maitree" (TCS family sharing and caring for its communities), while TCS endeavors to address large scale societal problems through business skills and IT core competence. 1 TCS is in the business of providing consultancy and professional services in Information Technology (IT), which by its nature of operation has a comparatively limited impact on the environment. However, as a responsible corporate citizen, TCS is and shall remain committed to continually enhancing performance through appropriate strategic action plans toward environmental protection and community improvement. TCS supports various voluntary national and international protocols, conventions, initiatives, commitments, and strives to extend all possible support to future ones. A high level cross functional team consisting of 20 members at the organization level was set up to create this report. As the Annual Report has financial information as well as management discussion and business analysis, we have tried to ensure that this report has minimal replication of that information. TCS’ Annual Report 2008-09 is available under the Investors section on the TCS website - http://www.tcs.com This report focuses on significant economic, environmental and social factors that impact the way TCS does business, including our relationships with key stakeholders. The Global Reporting Initiative (GRI) guidelines are used to illustrate TCS’ progress and performance in CS activities. Our assessment is that this report is in accordance with GRI application level A+. This Report has been externally assured by KPMG Advisory Services. 2 Materiality of GRI Indicators Categories of GRI Indicators Economic Environment Labour Human Rights Society Product Practices Responsibility Key Stakeholders EC1-2 EN26 PR1-5, PR8 Customers EC1-2, EC-3, EN29 LA1-14 HR3-6, S03-4 Ec5, EC7 HR-8-9 Employees EC1-2, EC6 EN26 La9 HR2-3 HR6, HR8 Supplier/Vendor Partner EC1, Ec4 EN28 S05-8 PR9 Govt./NGOs/Trade Associations/Academia EC2, EC7-9 EN1-30 LA11, HR4, HR6-8, S01-8 PR6-7 Society/ L12-13 HR9 Environment EC1-2 EN30 HR1 Shareholders EC1-2 EN30 HR1 Financial Institutions EN30 HR1 Tata Group 3 Scope of the Report TCS’ third sustainability report covers the status for the financial year April 08 – March 09. Almost all the data shared in this report is for TCS’ global operations. We have attempted to account for the most material economic, environment and social impact through this report. The source of the data represented in the report is internal and cross functional. In the Environment section, the data pertains to our Indian operations. We have sourced data from Ultimatix, our intranet, which runs all internal processes, including HR, finance and project management at the core; employee self-service functions at the second layer; and management dashboards. All the data is audited by the third party auditors for ISO and financial audits. Report Application Levels 2002 In Accordance C C+ B B+ A A+ Self Declared Optional Third Party Checked Report Externally Assured Report Externally Assured Optional GRI Checked 4 From the CEO’s Desk Today Tata Consultancy Services (TCS) is globally recognized for the capabilities of its people and the quality of its services. It is also acknowledged as an IT ‘partner of choice’ by major global corporations. Even as the world emerges slowly from the economic downturn, the global technology market holds tremendous potential for TCS. We have a strong, stable customer base, ‘full-services’ offerings, multi- domain capabilities, a presence in several emerging markets and a Global Network Delivery Model to deliver value to our customers. TCS’ growth story is one of business growth with profitability, while maintaining a fundamental respect for our fair and ethical governance model. Our traditionally strong presence in major western markets has enabled us to leverage opportunities that emerge as these economies begin the process of recovery. Our growing presence and scale in New-growth markets in the Asia-Pacific, Latin America and in Middle East and Africa is helping drive a growth momentum across the enterprise. On its own initiative, TCS created a digitized delivery system for the NREGA (National Rural Employment Guarantee Act) program and has built MKrishi, a mobile-based, agri-advisory service for farmers. TCS has always subscribed to the fundamental premises of ethics, good governance and respect for the individual. Corporate Sustainability is an evolving corporate management paradigm. It places a much greater emphasis on social, environmental and economic development, and the accountability & transparency in the processes. Corporate Sustainability and our positive impact on society is at the heart of our business. As a measure of this, we achieved the Gold standard in the overarching Corporate Responsibility Index run by ‘Business in the Community’ internationally. TCS’ vast pool of human capital too is helping chart the Company's future progress not only in terms of its business growth, but also by its impact on the community. TCS employees contributed over 50,000 hours of volunteering effort during the past year. Our focus on using our core competency, volunteering, and whole family engagement in societal initiatives, makes TCS a great place to 5 work, resulting in employee motivation and one of the lowest TCS has also taken several measures to attrition rates across our industry. reduce its carbon footprint. TCS’ Green Another value that has been fostered within TCS, is its non- agenda is being driven across the hierarchical and open culture, where people and ideas have freedom company. to interact. This is a vital prerequisite for the collaboration and innovation that we seek, now and for the future. A work environment that helps bring out the best in people and promotes their We now have 36 TCS centres in India professional growth is something that must be nurtured. with ISO 14001 certification and, we actively promote Green IT. TCS has We go beyond geographical borders with action to address the Millennium Development goals. Our Adult Literacy Programme has created green buildings at its facilities in enabled over 140,000 challenged adults to read. Two other examples Siruseri(Chennai), Bhubaneswar and are our mKrishi programme which uses technology to help farmers Trivandrum. The increased make more informed decisions, leading to better crop yields and prices to market, and also our mHealth programme to address environmental consciousness across the inequalities of health. organization has resulted in a reduction in air travel within the company, an 8% TCS has also worked at integrating the objectives of sustainability into its business operations. Indeed, in all our new facilities and drop in electricity consumption, and campuses, we are ensuring eco-friendliness, through using local lower paper and printer cartridge materials, harvesting rain water and increasing the use of technology utilization. to reduce energy consumption, and use more natural light, ventilation and natural products. We are also proud to have been awarded In summary, TCS continues to place a strong emphasis on societal the Golden Peacock Environment needs and in recent years we have addressed environmental and climate change issues with increased significance. As we have Management Award from the World expanded our global presence, we have matched our business Environment Foundation for our efforts growth with addressing societal needs wherever in the world we and successes in this area. may operate. In each country we have developed community engagement programmes appropriate to local needs. Whilst the community focus may differ, our consistent
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