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Sustainability of Business Performance Corporate Sustainability Report 2012-13 Empowering ABOUT THE REPORT TCS publishes Sustainability Reports annually, the last report being for Financial Year 2011-12.This is our seventh Sustainability Report, for Financial Year 2012-13 (April to March). It has been prepared in conformance to the G3.1 Sustainability Reporting Guidelines published by the Global Reporting Initiative (GRI). The report addresses the key sustainability topics gleaned through interactions with the different stakeholder groups, based on the core principles of materiality and stakeholder inclusiveness. These topics cover the full range of material economic, social and environmental impacts of the organization. The report boundaries and exclusions are provided below: Data Basis Exclusions Financial TCS' Consolidated, Global Operations None Human Resources TCS Ltd’s global operations, including Subsidiaries not wholly owned by wholly owned subsidiaries TCS (accounting for 10.3% of consolidated headcount). Environmental Delivery centers in India and UK, Delivery centers outside India Hungary, China, Philippines, Chile, (accounting for ~5% of rev) Uruguay and Mexico. Data measurement techniques and the bases of calculations and estimates are furnished in the relevant areas of the report. We don’t believe there is any substantial divergence from the GRI Indicator Protocols. There have been no significant changes from the last reporting period in the scope, boundary, or measurement methods applied in the report. There has been no restatement of information provided in earlier reports. The data is sourced from Ultimatix, our core enterprise platform which runs all internal processes in HR, Finance and Project Management and is also the portal for employees to provide their opinions and feedback. All the data is audited by relevant third party auditors as part of ISO and financial audits. This report is in accordance with GRI application level A+ This report has been externally assured by KPMG. The scope and basis of the assurance are described in the assurance letter issued by KPMG. No other relationship exists between TCS and KPMG. 2 3 ABOUT THE REPORT TCS publishes Sustainability Reports annually, the last report being for Financial Year 2011-12.This is our seventh Sustainability Report, for Financial Year 2012-13 (April to March). It has been prepared in conformance to the G3.1 Sustainability Reporting Guidelines published by the Global Reporting Initiative (GRI). The report addresses the key sustainability topics gleaned through interactions with the different stakeholder groups, based on the core principles of materiality and stakeholder inclusiveness. These topics cover the full range of material economic, social and environmental impacts of the organization. The report boundaries and exclusions are provided below: Data Basis Exclusions Financial TCS' Consolidated, Global Operations None Human Resources TCS Ltd’s global operations, including Subsidiaries not wholly owned by wholly owned subsidiaries TCS (accounting for 10.3% of consolidated headcount). Environmental Delivery centers in India and UK, Delivery centers outside India Hungary, China, Philippines, Chile, (accounting for ~5% of rev) Uruguay and Mexico. Data measurement techniques and the bases of calculations and estimates are furnished in the relevant areas of the report. We don’t believe there is any substantial divergence from the GRI Indicator Protocols. There have been no significant changes from the last reporting period in the scope, boundary, or measurement methods applied in the report. There has been no restatement of information provided in earlier reports. The data is sourced from Ultimatix, our core enterprise platform which runs all internal processes in HR, Finance and Project Management and is also the portal for employees to provide their opinions and feedback. All the data is audited by relevant third party auditors as part of ISO and financial audits. This report is in accordance with GRI application level A+ This report has been externally assured by KPMG. The scope and basis of the assurance are described in the assurance letter issued by KPMG. No other relationship exists between TCS and KPMG. 2 3 CONTENTS About the Report . 3 CEO’s Message . 6 Organizational Profile . 8 Corporate Governance . 18 Sustainability of Business Performance . 26 TCS’ Eco-Sustainability Solutions . 36 Financial Sustainability . 39 Supplyside Sustainability. 40 Occupational Health & Safety. 47 Community Engagement . 51 Corporate Social Responsibility. 53 Environmental Impact . 60 GRI Index . 76 External Assurance . 89 Contact . 92 4 5 CONTENTS About the Report . 3 CEO’s Message . 6 Organizational Profile . 8 Corporate Governance . 18 Sustainability of Business Performance . 26 TCS’ Eco-Sustainability Solutions . 36 Financial Sustainability . 39 Supplyside Sustainability. 40 Occupational Health & Safety. 47 Community Engagement . 51 Corporate Social Responsibility. 53 Environmental Impact . 60 GRI Index . 76 External Assurance . 89 Contact . 92 4 5 N. Chandrasekaran, CEO & Managing Director CEO’S MESSAGE Our workforce of young professionals remains our biggest through the active involvement of its employees and its Dear Stakeholders, TCS embodies the Tata group’s philosophy of building asset and their personal safety and wellbeing is of leadership team; using IT core competence, volunteering sustainable businesses that are firmly rooted in the paramount importance. Our focus continues to be to efforts and sponsorships. Empowerment results in enabling I am happy to present our seventh Corporate community and demonstrate care for the provide a safe and healthy work environment to our communities and people to take a lead in their own lives Sustainability report for the year 2012-2013. environment. At TCS, sustainability is demonstrated associates and continuously engage with them to make and improve their well being. Our volunteers logged In today’s dynamic policy and operational context through responsible governance, reliable and them aware of safety measures at work and on the road. 90,828 hours of community service during the year across globally, sustainability has become an integral part robust work processes and progress toward Our objective is to make safety an organizational culture the globe. of a successful business. All stakeholders – tangible objectives. where Safety First is the TCSers ways of life by helping On the business front, we continue to invest ahead of the customers, regulators, shareholders and employees associates take the precautionary measures needed to It is our endeavor to continually reduce our curve and build capabilities in deploying new technologies – today have a strong focus on sustainability in all avoid accidents and mishaps in our daily lives. environmental impact. With a strong focus on energy across industries. We are in the process of creating future forms – the environment, safety and security, efficiency, green infrastructure and green IT we business models that are either cloud-based, outcome employee health and well being and community continue to work on reducing our specific energy and based or service-based and which define the way the IT and social responsibilities. One highlight of the year has been the tremendous carbon footprint. Our efforts to conserve water and services are delivered in future. success of our new health and wellness program – As a leading global corporation, it is our reduce demand through wastewater treatment, Fit4Life. I am particularly thrilled to see that many TCSers TCS has been able to deliver industry leading growth due to responsibility to be pro-active and communicate rainwater harvesting and closed loop recycling are and their families have participated, far exceeding the the success of our client centric model and our focus on how we are committed to building a strong paying dividends. Effective waste management in goals we set ourselves as a company at the start of the delivery excellence. As we continue to grow, we ensure that organization where sustainability is embedded in TCS is aligned to the 3R principle, and we aspire to year. Regular fitness routines create an aura of positive we bring the.
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