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Corporate Sustainability Report 2007-08 Abbreviations and Acronyms Corporate Sustainability Report 2007-08 Abbreviations and Acronyms I Ii

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Corporate Sustainability Report 2007-08 Abbreviations and Acronyms Corporate Sustainability Report 2007-08 Abbreviations and Acronyms I Ii Corporate Sustainability Report 2007-08 CONTENT List of Abbreviation and Acronyms i Introduction 1 Economic 24 Environment 48 Labour Practices 67 Human Rights 85 Community 89 Product Responsibility 107 GRI Index 120 Contact Information 124 CONTENT List of Abbreviation and Acronyms i Introduction 1 Economic 26 Environment 48 Labour Practices 67 Human Rights 87 Community 91 Product Responsibility 108 GRI Index 121 Contact Information 125 Corporate Sustainability Report 2007-08 Abbreviations and Acronyms Corporate Sustainability Report 2007-08 Abbreviations and Acronyms i ii List of Abbreviations and Acronyms AIDS Acquired ImmunoDeficiency Syndrome CSAT Customer Satisfaction AIG American International Group, Inc. CSI Customer Satisfaction Index AIP Academic Interface Programme CSR Corporate Social Responsibility ALP Adult Literacy Programme CSS Customer Satisfaction Survey APAC Asia-Pacific CTB Corporate Technology Board ASI Associate Satisfaction Index CTO Chief Technology Officer ASQ American Society for Quality DC Delivery Centre ASTD American Society for Training & Development DG Diesel Generator BBP Best Business Practice EFQM European Foundation for Quality management BFSI Banking, Financial Services and Insurance EIS Engineering and Industrial Services BI Business Intelligence EMEA Europe, the Middle East and Africa BitC Business in the Community EMPI Entrepreneurship and Management Process International – Business BNHS Bombay Natural History Society School in New Delhi , India BoD Board of Directors EPS Earnings Per Share BPO Business Process Outsourcing EQA External quality assurance BRM Business Relationship Manager ERM Enterprise Risk Management BT British Telecommunications ESG Environment, Social and Governance BU Business units EVA Economic Value Added CAD Computer Aided Design FNS Financial Network Services CBFL Computer Based Functional Literacy FSC Forest Stewardship Council CCTV Closed Circuit Television G2G Services Government to Government Services CDMA Code division multiple access (CDMA) GE General Electric CEO Chief Executive Officer GHG Green House Gases CEP Continuing Education Programme GNDM™ Global Network Delivery Model™ CFL Compact Fluorescent Lamps HIV Human immunodeficiency virus CFO Chief Financial Officer HP Hewlett-Packard CFT Cross Functional Teams HR Human Resource CII Confederation of Indian Industry (CII) HSE Health, Safety and Environment CIO Chief Information Officer HVAC Heating, Ventilating, and Air Conditioning CLP Computer Literacy Programme ICC The International Chamber of Commerce CMM Capability Maturity Model ICI Imperial Chemical Industries COSO Committee of Sponsoring Organizations of Treadway Commission ICT Institute of Chemical Technology – a premier institute in Mumbai, India CPO Corporate Programme Office IEEE Institute of Electrical and Electronics Engineers CPU Central Processing Unit IIAT Indian Institute of Assistive Technology CQAs Certified quality analysts IMSS Social Security Institute of Mexico CS Corporate Sustainability IPR Intellectual Property Rights Corporate Sustainability Report 2007-08 Abbreviations and Acronyms Corporate Sustainability Report 2007-08 Abbreviations and Acronyms i ii List of Abbreviations and Acronyms AIDS Acquired ImmunoDeficiency Syndrome CSAT Customer Satisfaction AIG American International Group, Inc. CSI Customer Satisfaction Index AIP Academic Interface Programme CSR Corporate Social Responsibility ALP Adult Literacy Programme CSS Customer Satisfaction Survey APAC Asia-Pacific CTB Corporate Technology Board ASI Associate Satisfaction Index CTO Chief Technology Officer ASQ American Society for Quality DC Delivery Centre ASTD American Society for Training & Development DG Diesel Generator BBP Best Business Practice EFQM European Foundation for Quality management BFSI Banking, Financial Services and Insurance EIS Engineering and Industrial Services BI Business Intelligence EMEA Europe, the Middle East and Africa BitC Business in the Community EMPI Entrepreneurship and Management Process International – Business BNHS Bombay Natural History Society School in New Delhi , India BoD Board of Directors EPS Earnings Per Share BPO Business Process Outsourcing EQA External quality assurance BRM Business Relationship Manager ERM Enterprise Risk Management BT British Telecommunications ESG Environment, Social and Governance BU Business units EVA Economic Value Added CAD Computer Aided Design FNS Financial Network Services CBFL Computer Based Functional Literacy FSC Forest Stewardship Council CCTV Closed Circuit Television G2G Services Government to Government Services CDMA Code division multiple access (CDMA) GE General Electric CEO Chief Executive Officer GHG Green House Gases CEP Continuing Education Programme GNDM™ Global Network Delivery Model™ CFL Compact Fluorescent Lamps HIV Human immunodeficiency virus CFO Chief Financial Officer HP Hewlett-Packard CFT Cross Functional Teams HR Human Resource CII Confederation of Indian Industry (CII) HSE Health, Safety and Environment CIO Chief Information Officer HVAC Heating, Ventilating, and Air Conditioning CLP Computer Literacy Programme ICC The International Chamber of Commerce CMM Capability Maturity Model ICI Imperial Chemical Industries COSO Committee of Sponsoring Organizations of Treadway Commission ICT Institute of Chemical Technology – a premier institute in Mumbai, India CPO Corporate Programme Office IEEE Institute of Electrical and Electronics Engineers CPU Central Processing Unit IIAT Indian Institute of Assistive Technology CQAs Certified quality analysts IMSS Social Security Institute of Mexico CS Corporate Sustainability IPR Intellectual Property Rights INTRODUCTION INTRODUCTION Corporate Sustainability Report 2007-08 Introduction 1 This second Corporate This second Corporate Sustainability Report from Tata Consultancy Services Limited (TCS) summarises the Corporate Sustainability Sustainability Report (CS) programmes undertaken by TCS in the financial year 2007-08. The report supplements the information given on corporate from Tata Consultancy sustainability matters given in the annual report. Services Limited (TCS) Organisations and industries around the world are recognising the summarises the value of demonstrating transparency and accountability beyond the Corporate Sustainability traditional domain of financial performance. This trend has come (CS) programmes about through increased public expectation from organisations and industries to take responsibility for their non-financial impact, undertaken by TCS in the including impact on the environment and the community. financial year 2007-08. A high level cross functional team consisting of 20 members at the The report supplements organisation level was set up to create this report. As the Annual the information given on Report has financial information as well as management discussion corporate sustainability and business analysis, we have tried to ensure that this Report has minimal replication of that information. TCS’s Annual Report 2007-08 matters given in the is available under the Investors section on the TCS website - annual report. http://www.tcs.com. The report focuses on significant economic, environmental, and social factors that impact the way TCS does business, including our relationships with key stakeholders. The Global Reporting Initiative guidelines are used to illustrate TCS’s progress and performance in CS activities. This report has been produced in accordance with the Global Reporting Initiative’s G3 Reporting Guidelines. Our assessment is that this report is in accordance with GRI application level A. This Report has been reviewed by a renowned external consultant. Corporate Sustainability Report 2007-08 Introduction 1 This second Corporate This second Corporate Sustainability Report from Tata Consultancy Services Limited (TCS) summarises the Corporate Sustainability Sustainability Report (CS) programmes undertaken by TCS in the financial year 2007-08. The report supplements the information given on corporate from Tata Consultancy sustainability matters given in the annual report. Services Limited (TCS) Organisations and industries around the world are recognising the summarises the value of demonstrating transparency and accountability beyond the Corporate Sustainability traditional domain of financial performance. This trend has come (CS) programmes about through increased public expectation from organisations and industries to take responsibility for their non-financial impact, undertaken by TCS in the including impact on the environment and the community. financial year 2007-08. A high level cross functional team consisting of 20 members at the The report supplements organisation level was set up to create this report. As the Annual the information given on Report has financial information as well as management discussion corporate sustainability and business analysis, we have tried to ensure that this Report has minimal replication of that information. TCS’s Annual Report 2007-08 matters given in the is available under the Investors section on the TCS website - annual report. http://www.tcs.com. The report focuses on significant economic, environmental, and social factors that impact the way TCS does business, including our relationships with key stakeholders. The Global Reporting Initiative guidelines are used to illustrate TCS’s progress and performance in CS activities. This report has been produced in accordance with the Global Reporting Initiative’s G3 Reporting Guidelines. Our assessment is that
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